Discover essential insights into pediatric prosthetics, including types, fitting, care tips, and guidance to support your child’s active, confident life.

The Ultimate Guide to Pediatric Prosthetics: What Parents Need to Know

When a child needs a prosthetic limb, it can feel overwhelming for parents. Questions come fast — What kind of prosthetic is best? Will my child be able to play, go to school, and live a full life? How do I even begin the process?

At Robobionics, we understand how emotional and confusing this journey can be. As a trusted prosthetics manufacturer in India, we’ve worked closely with families to help children regain independence, confidence, and joy through smart, safe, and child-friendly prosthetic solutions. Whether your child was born with a limb difference or experienced limb loss later in life, this guide is here to help you understand the road ahead.

Understanding Pediatric Prosthetics

What Makes Pediatric Prosthetics Different from Adult Ones?

Pediatric prosthetics are specially designed for children, not just smaller versions of adult prosthetics. A child’s body is constantly growing, and so is their sense of balance, coordination, and movement.

That means their prosthetic needs to be lighter, more flexible, and easy to adapt as they grow. It should allow freedom to move, play, and learn without getting in the way.

Children also have different emotional and psychological needs. Unlike adults, they’re still forming their identity and self-image.

That’s why a prosthetic for a child needs to do more than just help them walk or hold things. It needs to feel like a part of them — something that supports their confidence and encourages independence.

At Robobionics, we design prosthetics like Grippy™ to be simple, smart, and intuitive for young users. Our devices are not only lightweight but also feel natural to use, helping children embrace them easily.

If you’re wondering whether your child is ready for a prosthetic, remember — the right time depends on their physical development, emotional readiness, and daily needs. And we’re always here to guide you through that decision.

The First Step: Evaluation

Before your child gets a prosthetic, the journey starts with a detailed evaluation. This isn’t just a medical check-up. It’s a conversation with parents, doctors, prosthetists, and therapists to understand your child’s unique needs. The team looks at their age, limb shape, overall health, and how active they are.

One of the key things we focus on is how the child uses their body now. Are they crawling, walking, or using their hands to play and draw? How do they interact with others? These details help us build a prosthetic that fits into their life, not one that interrupts it.

At Robobionics, we make this process easy and stress-free. We work closely with our clinic partners like Omnify Prosthetics to make sure you get a clear understanding of what comes next. From that first meeting, you’ll feel supported and informed.

Choosing the Right Type of Prosthetic

There’s no one-size-fits-all when it comes to pediatric prosthetics. The right solution depends on which limb is affected, how much of the limb is there, and what your child wants to do in their daily life.

For upper limbs, a child may need a passive hand (for appearance), a body-powered device (controlled by movement), or a myoelectric hand like Grippy™, which responds to muscle signals. Grippy™ is specially built for small hands and gives kids a stronger sense of control, whether they’re holding a toy or learning to write.

For lower limbs, a prosthetic foot or leg needs to be balanced and safe, giving them enough support to walk, run, and even jump. The goal is not just to help them move but to help them move naturally and comfortably.

It’s important to remember that your child’s prosthetic might change over time. As they grow, their needs will change too. That’s why we offer periodic reviews and upgrades, making sure the fit and function are always just right.

Once your child’s needs have been evaluated and the right type of prosthetic has been chosen, the next important step is the fitting process. This is where things start to feel real — and exciting. For many parents, seeing their child wear a prosthetic for the first time brings a mix of emotions: hope, pride, and maybe a little nervousness. That’s completely normal.

The Fitting Process: What Parents Should Expect

Making the Prosthetic Fit Just Right

Once your child’s needs have been evaluated and the right type of prosthetic has been chosen, the next important step is the fitting process. This is where things start to feel real — and exciting.

For many parents, seeing their child wear a prosthetic for the first time brings a mix of emotions: hope, pride, and maybe a little nervousness. That’s completely normal.

Fitting a prosthetic limb isn’t a one-time event. It’s a series of careful steps to make sure the device fits comfortably, safely, and functions properly. The goal is to make it feel like a natural extension of your child’s body.

This includes taking detailed measurements, trying on test sockets (a trial version of the prosthetic), and making small changes until everything fits just right.

We often begin with a demo and trial period. This gives your child a chance to try the prosthetic in a safe, controlled way and get used to how it feels.

It also gives our experts the opportunity to make small adjustments based on how your child moves, plays, and uses it in everyday life. This phase is crucial. It builds trust and comfort — both for the child and for you, as parents.

At Robobionics, we make this process easy and gentle. We understand kids can feel unsure or even scared about new experiences, so we take our time, explain each step, and work in a calm and caring environment.

You’re never left alone in this — our team supports you and your child every step of the way.

Helping Your Child Adapt Emotionally

Fitting a prosthetic is not just about the physical side. A big part of this journey is helping your child adapt emotionally and socially. It’s not always easy.

Children might feel shy or different at first. They might worry about what their friends will say or how they’ll be able to do the things they love.

This is where emotional support matters just as much as the device itself. Encouraging your child, celebrating small wins, and staying patient through ups and downs can make a huge difference.

Children are incredibly resilient. With love, support, and the right tools, they often adjust faster than we expect.

At Robobionics, we believe in empowering kids to see their prosthetic as something positive — not something that limits them, but something that gives them more freedom. Our gamified home-based rehabilitation program is built around this idea.

It turns rehab into a fun and engaging activity that helps children gain control, build strength, and feel good about using their prosthetic.

Growing Up with a Prosthetic

One of the biggest challenges in pediatric prosthetics is growth. Children don’t stay the same size for long — they grow quickly, and that means their prosthetic needs to grow with them.

Regular follow-ups are essential to make sure the device continues to fit properly and works as intended.

As your child gets older, their needs will change. A toddler might need a basic device just to help with balance. But a school-going child might want to write, play sports, or use a computer.

Teenagers may have even more specific needs related to their interests or careers. A well-designed prosthetic must keep up with all these changes.

At Robobionics, we offer regular reviews, fittings, and upgrades through our partner clinics like Omnify Prosthetics. We keep the process smooth and stress-free for families, ensuring that your child’s prosthetic always feels right — not just in terms of size, but in terms of how it supports their dreams.

Getting a prosthetic is a major step, but learning how to use it well is just as important. A prosthetic limb doesn’t work like a natural one right away. It takes time, patience, and practice. Children need to train their muscles, learn new movements, and build confidence. That’s where rehabilitation comes in — and for kids, the way it’s done makes all the difference.

Rehabilitation and Training: Building Skills with Confidence

Why Rehab Is Just as Important as the Prosthetic

Getting a prosthetic is a major step, but learning how to use it well is just as important. A prosthetic limb doesn’t work like a natural one right away. It takes time, patience, and practice.

Children need to train their muscles, learn new movements, and build confidence. That’s where rehabilitation comes in — and for kids, the way it’s done makes all the difference.

Rehab isn’t just about physical exercises. It’s also about teaching kids how to trust their prosthetic, how to feel comfortable using it, and how to make it part of their daily life. At Robobionics, we believe rehab should be fun and engaging — not something they dread.

We’ve introduced gamified home-based rehabilitation programs that turn training into a game. Children get to practice movements and build strength while enjoying the process. It keeps them motivated, makes learning easier, and reduces the fear that often comes with using something new.

Making Progress, One Day at a Time

Every child learns at their own pace. Some may take to their prosthetic quickly, while others may need a bit more time. The key is to keep the atmosphere positive. Celebrate small improvements.

If they can pick up a spoon today or walk a few steps tomorrow, those are huge wins. Over time, these small victories build big confidence.

Therapists play an important role in this journey. They guide both the child and the family, offering support, advice, and exercises that are tailored to each stage. At Robobionics, we work with skilled professionals who understand how to work with children gently and effectively.

Parents are also part of the training team. The more involved you are, the smoother the journey becomes. You don’t need to be an expert — just being there, cheering your child on, makes a big difference.

If you’re not sure how to begin home training, don’t worry. We provide detailed guides and one-on-one support to help you and your child get started with ease.

Facing Challenges with the Right Support

No journey is without its bumps. Some kids might get frustrated, especially when something feels hard or different. They may feel left out at school or unsure in social situations. These challenges are real, but they’re not impossible to overcome — especially with the right team around you.

That’s why Robobionics focuses on not just the prosthetic, but the full support system. We’re here for fittings, repairs, adjustments, and emotional support.

Whether it’s your child’s first device or they’re transitioning to a new one, our job doesn’t end with the delivery. It continues through each step forward.

One of the most common concerns parents have is: “Will my child be able to live a normal life?” The answer is a strong yes — but it’s important to set the right expectations and provide the right support. A prosthetic is not a barrier to childhood. In fact, with the right fit and training, it can open up new possibilities.

Everyday Life with a Pediatric Prosthetic

Going to School, Playing, and Just Being a Kid

One of the most common concerns parents have is: “Will my child be able to live a normal life?” The answer is a strong yes — but it’s important to set the right expectations and provide the right support.

A prosthetic is not a barrier to childhood. In fact, with the right fit and training, it can open up new possibilities.

School life is a big part of a child’s world. Whether it’s writing, drawing, playing sports, or joining classmates in everyday activities, a well-designed prosthetic should help — not hold them back. For example, Grippy™ is built to help with daily tasks like holding pencils, managing books, or participating in class projects.

The hand moves smoothly and naturally, and it’s simple enough for kids to get the hang of without needing constant adult help.

Many schools today are becoming more inclusive and sensitive to children with special needs. Still, it helps to talk to your child’s teachers and school staff.

Make them aware of your child’s prosthetic, what support they might need, and what they’re fully capable of doing. Most of the time, educators are eager to help — they just need a little guidance.

And let’s not forget play. Whether it’s running, cycling, building blocks, or pretend games, children use their bodies in creative ways.

A prosthetic should support this freedom. That’s why pediatric designs focus not just on function but also on comfort. The last thing we want is for a child to avoid play because something feels heavy or awkward.

Helping Siblings and Friends Understand

Sometimes, the challenge is not just with the child wearing the prosthetic, but with the people around them. Kids are naturally curious, and they may ask questions — sometimes in ways that sound blunt or insensitive.

Siblings might feel unsure about how to react, or friends might need help understanding what a prosthetic does.

The best approach is openness. When your child is comfortable explaining their prosthetic in simple terms, it often helps reduce fear or awkwardness.

Encourage them to answer questions if they feel up to it — and let them know it’s also okay to say, “I don’t want to talk about it right now.”

As a parent, you can also set the tone. Help other children in the family understand that the prosthetic doesn’t change who their sibling is. It’s just something that helps them do what they love.

You can even role-play or read inclusive storybooks together that talk about limb differences and diversity.

When It’s Time for a Change

As your child grows, both physically and emotionally, there will come a time when their prosthetic needs to change too.

It could be a simple size adjustment, or it might be a complete upgrade to a new device with more features. The important thing is to treat these changes as natural — just like shopping for a bigger pair of shoes.

Children’s needs also evolve. Maybe they want to do more sports, learn a musical instrument, or become more independent with household tasks. The right prosthetic can grow with them.

At Robobionics, we make that journey seamless by providing growth-friendly solutions and easy upgrade paths. We also keep costs reasonable, so families aren’t burdened every time a new stage arrives.

One of the biggest concerns parents have, after finding the right prosthetic for their child, is how to afford it. Pediatric prosthetics can seem expensive, especially when you consider that they’ll need to be replaced or upgraded as your child grows. But here’s the good news — there are more affordable, reliable, and locally available options today than ever before.

Financial Planning and Accessibility: Making Pediatric Prosthetics Affordable

Understanding the Costs Without the Confusion

One of the biggest concerns parents have, after finding the right prosthetic for their child, is how to afford it. Pediatric prosthetics can seem expensive, especially when you consider that they’ll need to be replaced or upgraded as your child grows.

But here’s the good news — there are more affordable, reliable, and locally available options today than ever before.

At Robobionics, our mission is to make advanced prosthetic care accessible to every family. We proudly support the Make in India initiative, which means our products are not imported at high costs.

Instead, they are designed, built, and serviced right here in India. That lowers the price, improves delivery time, and makes follow-up support much easier.

We’ve removed a lot of the middlemen typically involved in the process, so families can get high-quality prosthetics without paying inflated prices.

Whether it’s a basic limb or an advanced myoelectric solution like Grippy™, our goal is to provide affordable devices that don’t compromise on comfort or function.

Insurance, Grants, and Support Programs

Another part of financial planning is understanding what kind of help is available. Many families don’t realize that there are support options — from government aid to private funding and nonprofit grants.

In India, several state and national programs provide support for children with disabilities, and some private health insurance policies now offer partial coverage for prosthetic devices.

At Robobionics, we work closely with families to explore these options. We help you with the paperwork, connect you with relevant schemes, and guide you through the process so that finances don’t become a roadblock to your child’s care.

We also collaborate with CSR-focused organizations and foundations that sponsor prosthetics for children from underprivileged backgrounds. If cost is a concern, don’t hesitate to reach out. You may be eligible for a program that covers part — or all — of your child’s prosthetic.

The Hidden Value of Local Support

When you choose a local prosthetic provider like Robobionics, you’re not just cutting down costs — you’re gaining peace of mind.

Repairs and maintenance are faster. Follow-up visits are easier. And you don’t have to wait weeks for spare parts to arrive from overseas.

This local presence is especially important for children. Kids grow fast, and if something doesn’t fit right, it needs to be fixed quickly. Waiting too long can cause discomfort, frustration, or even injury.

With our support clinics — like Omnify Prosthetics — located across India, we ensure that help is never far away.

We also believe in building long-term relationships, not just making a one-time sale. That means we’ll be here for you through every adjustment, upgrade, or new fitting as your child moves from one stage to the next.

Behind every child learning to use a prosthetic is a parent or caregiver cheering them on, quietly handling the hard stuff in the background. You’re not just watching this journey — you’re part of it. From helping with fittings and daily wear, to encouraging them through frustrating days, your role shapes how your child feels about their limb difference and how they see themselves.

The Role of Parents and Caregivers: Becoming Your Child’s Strongest Ally

Why Your Support Matters More Than You Think

Behind every child learning to use a prosthetic is a parent or caregiver cheering them on, quietly handling the hard stuff in the background. You’re not just watching this journey — you’re part of it.

From helping with fittings and daily wear, to encouraging them through frustrating days, your role shapes how your child feels about their limb difference and how they see themselves.

At Robobionics, we’ve seen again and again how strong, informed, and engaged parents can make all the difference.

A child with a supportive environment adapts faster, feels more secure, and learns to take pride in their abilities rather than focusing on their limitations.

This doesn’t mean you need to know everything right away — no parent does. But showing up, asking questions, learning about the device, and being open about challenges sets the tone for your child’s journey. It’s about being their steady hand when everything else feels new.

We’re here to walk alongside you. Whether you’re at the beginning or years into the prosthetic journey, we’ll support you every step of the way.

Building Routines and Good Habits

For many families, the prosthetic quickly becomes part of everyday life — like brushing teeth or packing a school bag. But early on, it takes some work to build that routine. Kids can forget to wear it, resist putting it on, or get discouraged when tasks feel hard. That’s completely normal.

The key is consistency, not pressure. Gently encouraging your child to wear their prosthetic each day — even for short periods — helps them build comfort and confidence. Over time, their muscles and brain adapt, and what felt strange at first becomes second nature.

It’s also helpful to include small habits like checking the fit, cleaning the device, and doing a few exercises together. This creates a sense of ownership and shows that caring for the prosthetic is just another way to take care of themselves.

Leading with Positivity, Even on Tough Days

Let’s be honest — some days will be harder than others. Your child may feel tired of putting in effort. They might get frustrated with rehab, or feel left out socially. As a parent, you may feel helpless at times. That’s okay. These moments don’t mean you’re doing something wrong. They mean you’re human — and so is your child.

The best thing you can do in these moments is be a calm, positive presence. Reassure your child that it’s okay to feel what they’re feeling. Show them that setbacks don’t mean failure — they’re part of learning something new.

And when they achieve something, no matter how small, celebrate it. These moments shape their self-image for years to come.

At Robobionics, we believe in building a full circle of care — not just for children, but for families too. Our support isn’t limited to technology. We’re here to empower parents with the tools, knowledge, and confidence to raise happy, resilient kids.

Conclusion

Navigating the world of pediatric prosthetics can feel overwhelming, especially in the beginning. But with the right knowledge, support, and patience, it becomes a journey of growth and discovery — not just for your child, but for your entire family.

Each step, from evaluation to fitting and rehabilitation, plays a role in helping your child feel confident and capable. While challenges are part of the process, so are breakthroughs, resilience, and moments of joy. The most important thing is knowing you don’t have to walk this path alone.

With the right care, children adapt in remarkable ways — not just to their prosthetic, but to life itself.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.