Learn how pediatric prosthetics evolve with your child’s growth, ensuring continued comfort, functionality, and active participation in daily life.

How Pediatric Prosthetics Adapt to a Growing Child’s Needs

Children grow fast — not just in height and size, but also in how they move, play, and explore the world. When a child uses a prosthetic limb, that growth brings unique challenges. The prosthetic must change with them, fit them well at every stage, and help them keep up with the demands of everyday life.

Understanding how prosthetics adapt to a child’s changing body and needs is important for parents, caregivers, and even teachers. It’s not only about the technology — it’s about keeping up with your child’s energy, curiosity, and goals.

Children don’t just grow taller — their bones, muscles, and body shape change constantly. One year they may be learning to crawl, and the next they’re running across the schoolyard. Every stage of growth brings a new way of moving, balancing, and using their limbs. That’s why a prosthetic that fit perfectly a few months ago might start to feel tight, heavy, or awkward over time.

Why Growth Matters in Pediatric Prosthetics

A Child’s Body Is Always Changing

Children don’t just grow taller — their bones, muscles, and body shape change constantly. One year they may be learning to crawl, and the next they’re running across the schoolyard.

Every stage of growth brings a new way of moving, balancing, and using their limbs. That’s why a prosthetic that fit perfectly a few months ago might start to feel tight, heavy, or awkward over time.

This constant change means prosthetics for children must be flexible and adaptable. They aren’t meant to be a one-time solution. Instead, they’re part of a longer journey — one that keeps pace with the child’s body and life.

Unlike adults, children don’t just “get used to” a prosthetic once and move on. Their needs evolve, their strength builds, and their coordination improves.

A well-designed pediatric prosthetic takes all of this into account. It must be easy to adjust, safe for everyday use, and ready to support the next stage of growth whenever it arrives.

Understanding this helps parents plan ahead and avoid frustration. If your child starts limping more, feeling discomfort, or avoiding the prosthetic, it may be time for an adjustment — not a sign that the prosthetic has failed.

Fit Is More Than Just Size

When people think about adjusting a prosthetic, they often think about size. While size is important, it’s only one part of the picture.

The way the socket fits the limb, the balance of the entire body, and even the child’s comfort during rest and play all matter.

As a child grows, the shape of the residual limb may also change. Muscle mass increases, and the skin may react differently to pressure or movement. These small changes can make a big difference in how the prosthetic feels and works.

A proper fit also affects posture, balance, and even bone development. If a prosthetic doesn’t fit well, the child may shift their weight or move in unnatural ways to compensate.

Over time, this can lead to other problems, like joint strain or back pain.

That’s why regular reviews and fittings are not just recommended — they’re essential. Even when everything seems fine, a scheduled check-in can catch small issues early and make sure your child is always comfortable and confident.

Adapting to Activities and Interests

Children don’t just grow physically — their interests and activities grow too. A toddler might only need help with standing and crawling.

But a six-year-old may want to write, paint, or climb. A teenager might be learning to ride a bike, type on a laptop, or even play competitive sports.

A prosthetic that supports one stage of life might not be right for the next. That doesn’t mean it was the wrong choice — it just means it’s time to adapt.

Some children may need a more advanced limb with better grip or flexibility. Others may want something lighter or more expressive that feels more personal as they become more socially aware.

The good news is, prosthetic designs today can grow with these changing needs. Some allow for simple part replacements instead of full redesigns. Others come with options that can be upgraded as the child builds new skills.

It’s also important to involve the child in these decisions as they grow. Their comfort and preferences begin to matter more with age.

Giving them a say in how their prosthetic looks or functions can help build self-confidence and make them more likely to wear it proudly.

Even the most advanced pediatric prosthetic isn’t meant to stay the same forever. As your child grows, the device must grow with them — not always through a complete replacement, but often through small, smart adjustments. These might include reshaping the socket, changing the alignment, or replacing worn-out parts. Done at the right time, these changes can prevent discomfort and improve how your child moves and feels.

The Role of Timely Adjustments and Replacements

When Small Changes Make a Big Difference

Even the most advanced pediatric prosthetic isn’t meant to stay the same forever. As your child grows, the device must grow with them — not always through a complete replacement, but often through small, smart adjustments.

These might include reshaping the socket, changing the alignment, or replacing worn-out parts. Done at the right time, these changes can prevent discomfort and improve how your child moves and feels.

Sometimes, the signs that a prosthetic needs attention are obvious. Your child might complain about pain or pressure.

They might stop wearing the limb, walk differently, or get tired faster. But often, the signs are subtle — a small change in posture, a drop in confidence, or a new limp that wasn’t there before.

These are signs it’s time for a check-in. Small changes can help avoid bigger problems later, both physically and emotionally.

Kids won’t always be able to explain what’s wrong, but their body language and habits will speak volumes. That’s why staying in close contact with your prosthetist and scheduling routine follow-ups is so important.

In many cases, an adjustment takes only a short time but can make a huge difference. The socket might be trimmed slightly to relieve pressure, or padding added to improve fit.

It’s not about “fixing” something that’s broken — it’s about tuning something that’s growing.

When It’s Time for a New Prosthetic

At certain stages, no amount of adjusting will be enough — and a full replacement becomes necessary. This is a normal part of the process and not a setback.

Most children will need several prosthetic limbs as they grow, especially during growth spurts when their body changes quickly over a short time.

A new prosthetic doesn’t just mean a bigger one. It means rethinking the design based on what your child now needs and wants.

A device that was right for a three-year-old may not work for a seven-year-old who now runs, writes, and plays sports. Likewise, a teen may need something more advanced to match their independence and confidence.

Each replacement is an opportunity to improve. It’s a chance to use new materials, better technology, or a design that fits more naturally into your child’s lifestyle.

It also gives your child a fresh start with a better fit, increased comfort, and often — better function.

Planning ahead helps reduce the stress of these transitions. Keeping track of your child’s growth, discussing future options early, and staying in regular touch with your care team makes the process smooth and predictable.

Emotional Support During Transitions

Every time a child gets a new prosthetic — even if it’s better in every way — it still means change. And with change can come anxiety, resistance, or even frustration.

Children often get used to how a prosthetic looks and feels. Switching to something new can feel like starting over.

This is why emotional support matters as much as the physical device. Reassure your child that change is part of growing.

Let them express how they feel. Help them understand that each new prosthetic is made to help them do more — not less.

Some children will adapt quickly. Others will take more time. Both responses are okay. What matters is that they feel supported, heard, and encouraged every step of the way.

When kids feel involved in the process, they often become more open to using and exploring their new device.

When a child first starts using a prosthetic, especially at a very young age, they rely heavily on their parents and care team for everything — wearing it, adjusting it, even understanding what it does. But as they grow, the goal shifts: not just to move better, but to live more independently. That’s the true power of a well-adapted prosthetic.

Supporting Independence Through the Years

From Dependence to Confidence

When a child first starts using a prosthetic, especially at a very young age, they rely heavily on their parents and care team for everything — wearing it, adjusting it, even understanding what it does.

But as they grow, the goal shifts: not just to move better, but to live more independently. That’s the true power of a well-adapted prosthetic.

As your child becomes more familiar with their device, they begin to do more on their own. They start to dress themselves, use both hands during play, or walk without help.

These early wins are important because they build habits and self-belief. It shows them they’re capable — not just with the prosthetic, but in life.

Over time, the focus turns to more advanced skills. This could mean holding utensils during meals, using a computer at school, or learning how to care for their prosthetic — cleaning it, storing it safely, and knowing when to speak up if something doesn’t feel right. These tasks give children a sense of control and ownership.

Encouraging independence doesn’t mean pushing too hard. It means watching closely, supporting gently, and stepping back when they’re ready.

The more involved your child is in their own care, the stronger and more confident they’ll become.

Listening to What Your Child Wants

As children get older, their opinions grow stronger. They start to care more about how things look, how they feel in social settings, and whether the prosthetic fits into their identity.

This shift often happens around school age and becomes more pronounced in the teenage years.

What once was chosen entirely by the parent now needs to include the child’s voice. Do they prefer a prosthetic that blends in or stands out? Are they interested in a model with more movement, or is comfort their main focus?

Listening to your child’s preferences helps ensure that the device is not just useful but also accepted — something they’ll actually want to wear every day.

By involving your child in these choices, you help them take responsibility in a healthy, age-appropriate way. They start seeing their prosthetic not just as a tool, but as something that supports who they are and how they want to live.

This emotional connection is especially important in adolescence. It helps reduce the chance that they’ll reject or stop using the device.

And it lays the foundation for better decision-making as they move toward adulthood.

Growing Into Long-Term Goals

For many children, a prosthetic is just one part of their story. They also have dreams: to play a sport, become a doctor, learn music, or simply live without limitations.

As they grow, the role of the prosthetic is to keep up with those dreams — not to define them.

This is why adaptability is key. It’s not just about fitting the device to the child, but fitting it to the future. As your child sets new goals, the prosthetic must support them — sometimes with new features, sometimes with a different design altogether.

That’s why long-term planning becomes essential. A good care team doesn’t just react to problems.

They help you think ahead, suggest upgrades at the right time, and prepare your child for the next stage — whether that’s higher education, a new activity, or greater independence at home.

For a child using a prosthetic, emotional and social experiences can shape how they view themselves just as much as the device itself. Feeling included, being accepted by peers, and developing healthy relationships are all essential parts of growing up. And yet, this is an area that often gets overlooked when talking about prosthetic care.

Social Integration and Peer Interaction: Helping Children Feel Included

More Than Just Physical Support

For a child using a prosthetic, emotional and social experiences can shape how they view themselves just as much as the device itself.

Feeling included, being accepted by peers, and developing healthy relationships are all essential parts of growing up. And yet, this is an area that often gets overlooked when talking about prosthetic care.

Children with limb differences may feel different from others — not because they actually are, but because they’re often treated that way. Even small things, like a curious stare or an awkward question from a classmate, can stick in a child’s mind.

Over time, these small experiences can either build confidence or slowly chip away at it, depending on how they’re handled.

That’s why social integration is not a side issue — it’s central to a child’s success. Helping your child build comfort in social situations and giving them the tools to explain their prosthetic in simple, positive ways can have a long-lasting impact.

Creating a Supportive Environment at School

School is often the first place where social challenges and wins really show up. It’s where your child learns to build friendships, handle group activities, and manage daily routines away from home.

When handled with care, school can also be where your child learns that they are capable of doing just about anything their peers can do.

Teachers play a major role in this. Informing the school about your child’s prosthetic needs, explaining what kind of help (if any) might be needed, and encouraging open dialogue helps create a healthy environment.

Some families choose to speak with the whole class — in age-appropriate ways — about limb differences and prosthetics, which can ease curiosity and foster empathy.

What matters most is making your child feel safe, not spotlighted. If they’re comfortable and able to fully take part in classroom activities, they’re more likely to focus on learning and enjoying school, rather than feeling “othered” or excluded.

Teaching Kids How to Talk About Their Prosthetic

One of the best tools you can give your child is the ability to talk about their prosthetic — in their own words, at their own pace. Some kids might be open about it. Others might prefer to say less. Either way is okay, as long as it comes from confidence rather than fear.

Simple responses to questions like “What’s that on your arm?” or “Why do you wear that?” can help them feel prepared instead of caught off guard.

For younger children, practicing these conversations at home can help them feel ready. As they get older, they’ll develop their own way of responding — and owning their story.

The more comfortable your child feels explaining their prosthetic (if they choose to), the more likely they are to feel in control of their narrative.

And when kids feel in control, they’re more confident socially, emotionally, and personally.

In many parts of the world — including parts of India — disabilities and limb differences are still surrounded by stigma. This isn’t always spoken aloud, but it’s there. It shows up in the form of hesitation, whispers, lowered expectations, or even overprotectiveness. For children using prosthetics, this cultural lens can deeply affect how they see themselves.

The Impact of Culture, Stigma, and Representation in Pediatric Prosthetic Use

How Culture Shapes Perception

In many parts of the world — including parts of India — disabilities and limb differences are still surrounded by stigma. This isn’t always spoken aloud, but it’s there.

It shows up in the form of hesitation, whispers, lowered expectations, or even overprotectiveness. For children using prosthetics, this cultural lens can deeply affect how they see themselves.

Parents might worry not only about their child’s physical development but also about how they’ll be treated by others.

Some may avoid talking openly about the prosthetic or even delay getting one because of fear — fear of judgment, fear of being labeled, fear that their child will be pitied.

But here’s what’s important: culture can evolve. And often, it starts at home.

When parents treat the prosthetic as normal — not something to hide or feel shame about — children pick up on that.

When relatives, neighbors, and classmates see confidence instead of fear, the entire perception begins to shift. Bit by bit, acceptance grows, and children feel less like they’re living in the shadows.

Normalizing prosthetics isn’t about ignoring the challenges. It’s about facing them without apology — and helping others do the same.

Representation Makes a Difference

It’s hard for a child to imagine what they can become if they never see people like them doing big things. That’s why representation matters.

When kids see people with limb differences playing sports, acting in films, leading businesses, or just living happy lives, it sends a powerful message: this is possible for me too.

They begin to see themselves not as limited, but as part of a wider, diverse world.

Unfortunately, representation of limb differences is still limited in many forms of media and public life. But that’s slowly changing.

Social media has become a place where young people with prosthetics are sharing their stories, inspiring others, and breaking stereotypes.

And even small steps — like a book character with a limb difference, or a classroom project on diversity — can make a lasting impression.

Parents and caregivers can help by introducing stories, images, and role models that reflect a wide range of bodies and experiences.

The more your child sees themselves represented in positive, powerful ways, the more they’ll believe in their own future.

Speaking Openly Builds Confidence

One of the best ways to break cultural stigma is simply by talking. Not in hushed tones, not with pity — but with honesty and warmth.

Talking about prosthetics openly, answering questions without discomfort, and encouraging others to learn instead of judge, sends a clear message that there’s nothing to hide.

Children notice how adults react. If they see discomfort, they may start to feel like their prosthetic is something to be ashamed of. But if they see calm, informed, and proud conversations, they begin to feel the same way.

You don’t have to be an expert to lead these conversations. You just have to be willing. And by doing so, you help build a world where prosthetics are not just accepted, but respected — one child, one family, one community at a time.

When children start using prosthetics, the focus is often on the here and now — helping them walk, play, write, and build daily routines. But as they grow older, the conversation gradually needs to shift toward something bigger: how to prepare them for adult life with a prosthetic.

Preparing for the Transition to Adulthood with a Prosthetic

Childhood Care Sets the Foundation

When children start using prosthetics, the focus is often on the here and now — helping them walk, play, write, and build daily routines.

But as they grow older, the conversation gradually needs to shift toward something bigger: how to prepare them for adult life with a prosthetic.

What happens after they finish school? How do they manage their prosthetic needs on their own? What kind of work will they be able to do? These are questions that don’t have to be answered all at once — but starting the conversation early helps.

Good pediatric prosthetic care isn’t just about today’s fit or function. It’s also about preparing children to become confident, informed, and independent adults.

The earlier they start to understand their prosthetic, care for it themselves, and feel ownership over the choices they make, the smoother that transition will be.

Building Life Skills Around the Prosthetic

Daily life as an adult comes with new challenges. There’s commuting, working, managing schedules, and taking care of one’s body — including the prosthetic itself.

For a child who’s never learned how to clean or store their prosthetic, or explain their needs to others, this transition can feel overwhelming.

That’s why it’s important to teach these life skills slowly and naturally over time. It might start with a child learning how to put on their prosthetic without help.

Later, it could involve tracking when it needs maintenance or learning what to do if something feels off. By the time they reach their late teens, they’ll be used to checking fit, handling minor issues, and seeking help when needed — just like brushing their teeth or tying their shoes.

Equally important is self-advocacy. Knowing how to speak up in a classroom, a job interview, or even a doctor’s office is key.

Teenagers should feel confident in describing their prosthetic, asking for reasonable accommodations if needed, and being clear about what helps them succeed. These aren’t just skills for people with limb differences — they’re useful for everyone.

Supporting Identity and Self-Expression

Adolescence and early adulthood are times of big emotional change. Teenagers begin exploring identity, independence, and social belonging in deeper ways.

A prosthetic becomes more than a tool — it becomes part of how they express themselves.

Some may want a more stylish or expressive design. Others may want to minimize attention or blend in. There’s no one right approach.

What matters is giving teens space to make these choices, supporting their personal preferences, and reinforcing that their value doesn’t depend on how “normal” they look.

For young adults, being confident in one’s body and comfortable with their prosthetic can make a difference in friendships, relationships, and self-esteem.

Parents and caregivers can support this process not by controlling it, but by being open, present, and respectful of the emotional journey.

Conclusion

As children grow, their needs, abilities, and identities change — and their prosthetics must keep up. Adapting to these changes isn’t just about replacing parts or resizing sockets. It’s about supporting the child as a whole person, helping them move freely, live confidently, and feel seen for who they are.

From early childhood to young adulthood, every stage brings its own challenges and opportunities. With thoughtful care, open communication, and long-term planning, prosthetics can remain a positive and empowering part of that journey — not something that holds them back.

What matters most isn’t just the technology, but the support behind it. When children feel understood, involved, and accepted — at home, in school, and in the world around them — they grow into adults who see their prosthetic not as a limitation, but as one of many tools that help them live fully.

The journey is ongoing, but it’s one full of progress, strength, and possibility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.