Be inspired by real patients who chose amputation over limb salvage and successfully regained independence, activity, and quality of life.

Patient Stories: Choosing Amputation Over Limb Salvage and Thriving

When someone faces the possibility of losing a limb, the decision is never simple. Many try to save the limb through surgeries, hoping to keep what they were born with. But for others, the choice to amputate—though difficult—becomes a path to healing, strength, and independence.

This article shares real stories of people who made the brave decision to choose amputation over limb salvage. They didn’t just recover—they found new ways to live, work, move, and thrive. Their journeys aren’t about loss. They’re about taking control, finding freedom, and creating a life that works.

These are not just medical cases. They are deeply human experiences, full of emotion, hard choices, and quiet victories. Each story is different, but together, they show what’s possible when someone makes a bold choice for their future.

Ravi was 34 when his motorbike was hit by a speeding truck just outside Pune. His right leg took the full impact. Bones shattered, nerves were crushed, and blood flow was badly damaged.

Ravi’s Story: From Endless Surgeries to a Fresh Start With a Prosthetic Leg

A Long Road With No Clear End

Ravi was 34 when his motorbike was hit by a speeding truck just outside Pune. His right leg took the full impact. Bones shattered, nerves were crushed, and blood flow was badly damaged.

He was rushed into emergency surgery and the doctors managed to save his leg—for the time being.

Over the next year, Ravi found himself in and out of hospitals. He underwent six surgeries in total. Each one brought hope, but none of them gave him the stability or strength he needed to walk normally.

His leg remained swollen and painful. He could no longer drive, work, or even go up the stairs at home without help.

Doctors explained that the only way forward might be another round of complex surgeries, skin grafts, and a long healing period. But there were no guarantees.

The leg might still be too damaged to function well. Ravi found himself stuck between fear and frustration—wanting to keep the leg, but tired of waiting for a life that never returned.

Making the Choice to Let Go

It was after his seventh hospital visit in ten months that Ravi sat down with his wife and parents to talk seriously about amputation. It was not an easy conversation. In his family, the idea of removing a limb was hard to accept.

There were emotional and cultural reasons for holding on. Everyone hoped things would eventually get better.

But Ravi had reached a point where saving the leg no longer felt like saving his life. He wanted to walk again, to get back to work, to play with his daughter. The doctors told him that with a well-fitted prosthetic and rehab, he could regain function within six months.

After thinking it through, Ravi decided to go ahead with the below-knee amputation. He described the moment as both terrifying and strangely freeing. For the first time, he felt like he was choosing a path—rather than just reacting to what had happened.

Recovery and Rediscovery

The days after the surgery were hard. Pain came in waves, and there were moments when Ravi doubted his choice.

But as his limb began to heal, and his strength returned, things started to shift. He received his first prosthetic fitting five weeks after surgery and began rehab two days later.

The first time he stood with the prosthetic, it felt strange and mechanical. But day by day, it began to feel more like a part of him. His balance improved. He could walk short distances.

By the third month, he was walking around the block with a cane. By month five, he was back at work—something he hadn’t done in over a year.

What surprised Ravi most was how quickly his energy came back. Before amputation, every movement took effort. Afterward, with the prosthetic leg, things became smoother. He no longer felt like his body was holding him back.

Life After the Decision

Today, Ravi wears his prosthetic leg with ease. He still does follow-ups to keep everything in good shape, but the difference in his daily life is dramatic. He drives, he travels for work, and he recently went on a short hike—something he thought he’d never do again.

Emotionally, the journey hasn’t been without its ups and downs. But Ravi says the decision to amputate gave him back his life. He no longer wonders what another surgery might bring. He knows what his body can do—and that confidence has changed everything.

He often speaks with others facing the same decision. His message is simple: holding on isn’t always strength. Sometimes, letting go opens the door to freedom.

Fatima was born with a rare bone condition that weakened her left leg. By the time she was nine, she had already undergone three surgeries. Her leg was fragile, often swollen, and walking even short distances caused her pain.

Fatima’s Story: Choosing Amputation for a Future Without Pain

A Childhood Marked by Pain

Fatima was born with a rare bone condition that weakened her left leg. By the time she was nine, she had already undergone three surgeries. Her leg was fragile, often swollen, and walking even short distances caused her pain.

Still, she did her best to keep up with her classmates. She wore braces, used crutches on bad days, and leaned on her mother when her energy ran out.

Doctors continued to recommend surgeries—more plates, bone grafts, and corrections to help the leg grow straight. Over time, Fatima began to dread hospital visits.

Every operation promised improvement, but recovery was slow and the pain never left her completely. By the time she was sixteen, she had undergone nine procedures, each with its own recovery time, school breaks, and emotional toll.

As she entered adulthood, Fatima started to wonder if holding on to the leg was worth the struggle. She was tired of being treated like a patient first and a person second. What she wanted most was to walk without pain and live without fear of the next surgery.

Choosing to Move Forward

At 21, Fatima met a peer who had chosen amputation at a younger age and now used a prosthetic leg.

The woman was walking independently, traveling, and even training as a yoga instructor. That conversation planted a seed. Could life without her painful leg be better than life with it?

After much thought and many discussions with her family and doctors, Fatima made the choice to undergo a below-knee amputation. For her, it wasn’t about giving up. It was about choosing a future that looked different—but finally felt within reach.

The day before the surgery, Fatima wrote in her journal that she wasn’t afraid. She felt ready. She was letting go of the pain, not just the leg.

A Different Kind of Healing

The weeks after surgery were difficult, not physically, but emotionally. Fatima felt a sense of loss. It wasn’t just about her leg—it was about years of effort, surgeries, and dreams that had revolved around keeping something that had caused her so much suffering.

But that sadness began to shift when her rehab started. Her prosthetist introduced her to a light, flexible prosthetic designed for active use. It took time to learn, but her body responded quickly.

For the first time in her life, she could stand for more than five minutes without pain. She could walk across a room without needing a brace or crutches.

As she practiced walking in rehab, her confidence returned. Fatima realized she was not just recovering—she was discovering a new way of living.

Reclaiming Her Life

Now 25, Fatima walks with ease, takes the bus to work, and recently started volunteering at a school for children with disabilities. She wears her prosthetic proudly.

Sometimes she covers it, sometimes she doesn’t. Either way, it’s part of her, and she sees it not as a loss, but as a symbol of her choice.

She often says that the hardest part wasn’t the surgery—it was the decision. Once she made peace with it, everything that followed felt lighter.

Fatima’s story is one of quiet strength. She didn’t make her choice quickly. She took time, asked questions, and listened to her body. And in the end, she chose what gave her freedom, not just function

Arjun was an active 27-year-old when life changed in seconds. A semi-professional football player from Bengaluru, he had spent most of his life on the field.

Arjun’s Story: From Athlete to Amputee—and Back Again

A Dream Put on Hold

Arjun was an active 27-year-old when life changed in seconds. A semi-professional football player from Bengaluru, he had spent most of his life on the field.

Running, training, competing—these weren’t just habits; they were a way of life. One rainy evening, on his way home from practice, a speeding car lost control and hit him head-on. His right leg took the full impact.

He woke up in the hospital with rods in his leg, pins in his hip, and a dozen stitches along his thigh. The doctors told him they had saved his leg—for now—but it would be a long recovery. They hoped that with time and effort, he might walk again, but running? That would be unlikely.

The surgeries began. First to stabilize the leg. Then to repair the ligaments. Then to address infection. Over the next 18 months, Arjun went through four major operations.

He worked hard in rehab, but the leg remained weak, swollen, and unable to bear weight. He couldn’t jog. He couldn’t even climb stairs without pain. The field felt further and further away.

A New Way to Compete

Arjun began to read about athletes who had returned to sport with prosthetics. Not just walking, but running, cycling, even competing in international events.

He was amazed by what he found—athletes pushing boundaries with carbon-fiber blades, custom leg builds, and specialized training programs.

The more he read, the more his thinking changed. Maybe saving the limb wasn’t the only way to keep his identity as an athlete. Maybe there was another route—one that didn’t rely on a leg that would never function the same again.

He brought the idea to his doctors and family. They were surprised, but not dismissive. After many discussions and a full evaluation, Arjun made the decision.

He chose elective amputation below the knee. It was one of the hardest decisions he had ever made—but also the first that truly felt like it was about his goals, not just medical advice.

Rebuilding on His Terms

Arjun’s recovery was focused and intense. He approached it like training camp. Each day had a schedule—strength, balance, coordination.

When he received his first running blade, it felt like a second beginning. He started with slow walks, then jogs on a treadmill. By month five, he was outside doing sprints with his coach.

Emotionally, the transformation was just as powerful. He no longer felt like someone waiting to heal. He felt like someone training again. There was purpose in his steps. The prosthetic became a tool, not a symbol of loss.

He had setbacks, of course. Days when the limb was sore or when the prosthetic needed tweaking. But compared to the helplessness he’d felt during limb salvage, these challenges felt manageable. They were part of a path that had movement, direction, and hope.

More Than an Athlete

Today, Arjun is back on the field. Not in the same way as before—but close. He plays in para-sport leagues, coaches young players, and speaks at events about resilience and adaptation.

He’s become a role model—not because he lost a limb, but because he refused to give up the life he wanted.

He often tells others that amputation didn’t take football away from him—it gave it back.

Arjun’s story is a reminder that identity doesn’t always lie in what we keep, but in what we choose to build. He didn’t return to the same life. He created a new one—with strength, speed, and direction that are completely his own.

Neha had been dealing with complications in her left foot for nearly six years. It started after a small injury that didn’t heal properly. What followed was a pattern of slow infections, hospital visits, antibiotics, and minor procedures that only offered short-term relief.

Neha’s Story: A Clean Break From Chronic Infection

A Problem That Never Went Away

Neha had been dealing with complications in her left foot for nearly six years. It started after a small injury that didn’t heal properly. What followed was a pattern of slow infections, hospital visits, antibiotics, and minor procedures that only offered short-term relief.

She had diabetes, which made healing harder and infections more common. Over time, the wound on her foot refused to close completely. Doctors tried different treatments—debridement, dressings, even skin grafts—but the infection kept coming back.

Neha began walking with a limp, and simple tasks like grocery shopping became exhausting. The smell from the wound made her self-conscious. She stopped visiting friends. She stopped traveling. Her world grew smaller.

Eventually, the infection spread deeper, reaching the bone. Doctors explained that her options were limited: continue trying to fight it with more antibiotics and surgeries—or consider amputation.

It wasn’t a sudden emergency, but a slow, constant decline in quality of life. Neha found herself wondering whether this life of endless treatment was really living at all.

Taking Control of the Outcome

It wasn’t an easy decision. Neha was 46 and worked in a small tailoring shop from home. Her biggest concern wasn’t the amputation itself—it was whether she could stay independent afterward.

She lived alone. Who would help her recover? Would she be able to walk again? Would she still be able to sew?

But there was also a sense of calm when she imagined life without the wound. No more painful cleanings. No more infections. No more wondering whether this would be the month it got worse again.

The idea of a clean break—of moving forward without the burden—started to feel less frightening and more freeing.

With the support of her doctor and a few honest conversations with her younger sister, Neha chose to go ahead with the surgery. It was a below-knee amputation that, as she describes it, “finally closed a chapter that refused to end.”

Adjusting to a New Normal

Neha’s recovery was steady and careful. At first, she used a wheelchair and relied on a visiting nurse. Within three weeks, she was using a walker.

By the second month, she was walking short distances with her prosthetic. Each day brought a little more strength, a little more balance.

Her prosthetist designed a lightweight leg that made it easier for her to stand for long periods. That allowed her to return to her tailoring work, sitting at her machine with comfort and ease.

She added a few support tools around the house—grab bars, a higher toilet seat—but mostly, she was able to go back to her old routine.

For Neha, the biggest shift wasn’t just physical. It was emotional. She no longer carried the stress of wondering when the next infection would come.

Her life felt lighter, not because she lost something, but because she finally let go of something that was slowly taking everything from her.

Rebuilding Confidence, Quietly

Neha isn’t someone who talks loudly about her story. But in her small neighbourhood, people noticed the change. They saw her walking to the temple again. They saw her carrying her own groceries. One neighbour commented, “You look happier.” And she was.

She says the prosthetic leg gave her mobility, but the real win was peace of mind. She didn’t need to check bandages, manage pain, or cancel outings anymore. Life could be planned again.

Now, she sometimes speaks to diabetic patients at her clinic, helping them understand when it’s time to stop holding on. She tells them it’s not a failure. It’s a choice for freedom.

Neha’s story is not dramatic. It’s not filled with medals or marathons. But it’s just as powerful. It’s about quiet strength, self-respect, and taking back a life that had slowly slipped away.

Karan was 38 when doctors told him he had osteosarcoma in his lower right leg—a type of bone cancer that usually affects younger people.

Karan’s Story: Letting Go of Fear, Gaining Back His Future

Living With Uncertainty

Karan was 38 when doctors told him he had osteosarcoma in his lower right leg—a type of bone cancer that usually affects younger people.

At first, he was shocked. He was otherwise healthy, active, and working full-time as a project manager in Delhi. He had a young daughter, a busy life, and plans that didn’t include long hospital stays or life-changing decisions.

The medical team offered him two possible paths. The first was limb salvage surgery—complex but doable. It would involve removing the cancerous part of the bone, replacing it with a metal implant, and undergoing long-term rehab.

The second was below-knee amputation followed by chemotherapy and prosthetic rehabilitation.

For Karan, the idea of removing his leg was terrifying. It felt drastic. Final. Like something that would forever mark him as different. He leaned toward limb salvage, hoping to keep what he had.

The doctors supported either option but were honest about the trade-offs. The surgery would be long. The implant might need replacements in the future. The leg might not be fully functional.

Despite that, Karan chose limb salvage. It felt safer. But over the next year, he began to see the emotional and physical weight of that choice.

When Saving Isn’t the Same as Healing

The surgery was successful in removing the tumor. But recovery was more difficult than expected. The implant made his leg stiff and heavy. Walking was hard.

He needed a cane and struggled with stairs. Worst of all, he never stopped feeling like his leg was fragile—like a small slip could undo everything.

He returned to work part-time but began avoiding travel and long meetings. At home, he hesitated to play too roughly with his daughter, afraid of damaging the implant. The very thing he fought to keep had become a constant reminder of what he had lost.

After a year and a half of living this way, Karan started reading more about amputation—not as a last resort, but as a planned, proactive decision.

He met other cancer survivors who had chosen amputation early on and were now walking, exercising, even hiking. The fear began to shift into curiosity. What if letting go gave him more?

Taking the Leap

This time, the decision came with more clarity. Karan had tried limb salvage. He knew what it gave him—and what it didn’t. With the support of his oncologist and prosthetist, he chose to move forward with amputation.

The surgery felt less emotional than he expected. It felt like taking back control. Within six weeks, he began using a temporary prosthetic. His rehab was structured, and he approached it like a new project—with discipline and patience.

At first, walking felt strange. But the freedom was unmistakable. He could move without fear of damaging anything. He could stand for longer, walk with more energy, and regain confidence in his body.

Looking Forward, Not Back

Today, Karan uses a sleek, custom-designed prosthetic that supports both work and daily activity. He’s back to managing full-time and recently started a fitness program for cancer survivors.

He no longer tiptoes around his life. He participates fully, and his daughter no longer sees him as fragile—but as strong.

He admits he wishes he had known more before choosing limb salvage. Not because it was a mistake, but because the fear of amputation had clouded the facts.

He now speaks openly about his decision in cancer support groups, hoping to help others make choices based not on fear, but on possibility.

Karan’s story is about reclaiming power—not just in his leg, but in his life. Letting go didn’t weaken him. It gave him the future he was missing.

Meera was 52 when she decided to take a step that would change the rest of her life. But the story that led her there began long before that.

Meera’s Story: Freedom Found in a New Beginning

Years of Silence

Meera was 52 when she decided to take a step that would change the rest of her life. But the story that led her there began long before that.

She had suffered a serious leg injury in her late twenties after a fall from a second-floor balcony. At the time, doctors were able to save her leg, but the damage left her with a permanent limp, chronic pain, and a deep scar that extended from her ankle to her knee.

Over the years, she underwent surgeries to repair tissue, manage swelling, and correct nerve damage. Each time, the procedures helped for a while—until the pain returned.

For two decades, Meera lived in a cycle of pain and pretending. She hid her discomfort during family events, said little when her leg gave out in the middle of the market, and brushed off concern with practiced smiles.

She managed a small clothing boutique in Jaipur, worked on her feet most days, and never asked for help. But the truth was that every step came with pain—and every outing carried the fear of another fall.

Reaching the Turning Point

One monsoon season, Meera slipped on wet steps near her shop and twisted her damaged leg badly. The injury wasn’t serious in a medical sense—but it was the last straw emotionally.

Sitting at home, icing her swollen leg and watching the rain fall outside, she realized how much of her life she had been waiting. Waiting for the pain to ease. Waiting for the next surgery to help. Waiting for a life that never quite arrived.

Her orthopedic doctor told her she had another option. She could choose to amputate the leg and move forward with a prosthetic. It would be a major step, but it could finally give her a chance at a life not defined by fear or pain.

Meera didn’t decide right away. She spent time reflecting, speaking to other amputees online, and quietly watching videos of women walking, dancing, and living fully with prosthetic legs. After a month, she returned to the hospital and scheduled the surgery.

For the first time in years, she felt hopeful—not because things were easy, but because they were finally moving forward.

Learning to Trust Her Body Again

The recovery was gentle and steady. Meera was cautious, but not afraid. She followed every instruction during rehab, practiced balance exercises, and got fitted for her first custom-made prosthetic leg.

The first time she walked across the room without pain, she cried—not from sadness, but from relief.

What followed was a quiet transformation. She began going out more often, walking with confidence, and even redesigning her shop layout so she could move more freely.

Her customers, many of whom had known her for years, noticed the change. She wasn’t limping. She wasn’t leaning. She was simply there—strong, upright, smiling with real ease.

More than anything, Meera says the biggest change was in how she felt about herself. The prosthetic didn’t just support her physically. It helped her let go of the fear that had held her back for decades.

A New Chapter, Finally

Now 55, Meera wears a lightweight prosthetic that fits seamlessly under her sarees. She walks to her store every morning, does her shopping on foot, and spends her evenings gardening—a hobby she had given up long ago.

She recently gave a talk at a women’s wellness event, where she shared her story with quiet grace. Her message was simple. She had spent years saving something that gave her pain. When she finally let it go, she gained freedom.

Meera’s story is not about speed or drama. It’s about choosing peace over pain. About waiting long enough to understand what truly matters, and then having the courage to act on it.

Conclusion

Each story in this article began with a difficult moment—a painful injury, a slow-healing condition, or a long road of surgeries that didn’t lead to freedom. But what connects Ravi, Fatima, Arjun, Neha, Karan, and Meera is not just the fact that they chose amputation. It’s how they used that choice to reclaim control over their lives.

Their paths were different. Some were young and active, others older and quietly strong. Some made the decision early, while others arrived there after years of waiting. But all of them reached a point where they stopped asking, “What am I losing?” and began asking, “What do I want to gain?”

Amputation was not the end of their stories—it was the beginning of something new. With prosthetics, support, and determination, they returned to work, family, community, and the things that brought them joy. They didn’t just adapt—they thrived.

These are stories of courage, not crisis. Of bold choices, not broken lives. And they remind us all that sometimes, letting go of what’s holding us back is the first step toward something better.

The power to choose is a kind of freedom—and every step forward is a victory.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.