Explore how a well-fitted prosthetic can boost mental health, confidence, and quality of life by reducing pain and improving overall comfort.

The Psychological Benefits of a Comfortable, Well-Fitted Prosthetic

When someone loses a limb, it changes more than just how they move. It touches every part of life — how they feel, how they see themselves, and how they connect with others. A prosthetic is more than a tool. It’s a way back to confidence, freedom, and peace of mind.

But not just any prosthetic can do that.

A prosthetic that feels heavy, awkward, or painful can make someone feel worse, not better. On the other hand, a well-fitted, comfortable prosthetic can ease anxiety, reduce frustration, and help people feel like themselves again.

Losing a limb is life-changing. In the beginning, emotions can feel overwhelming. There’s grief — not just for the limb, but for everything that came with it. The simple daily actions. The sense of ease. The idea of what life used to be. This isn’t just physical recovery. It’s emotional and mental, too.

The Emotional Journey After Limb Loss

The First Days: Grief, Fear, and Uncertainty

Losing a limb is life-changing. In the beginning, emotions can feel overwhelming. There’s grief — not just for the limb, but for everything that came with it. The simple daily actions. The sense of ease. The idea of what life used to be. This isn’t just physical recovery. It’s emotional and mental, too.

Many people feel fear about what the future will look like. Questions like Will I be able to work again?, How will people see me?, Will I ever feel normal? — these are real and powerful. And they deserve gentle, honest answers.

The Mind’s Reaction to Physical Change

Our body image is closely tied to how we feel about ourselves. When a part of the body is suddenly gone, it can shake that image. Some people feel disconnected from their body. Others may avoid mirrors or feel like they’ve lost their identity.

This emotional shift can lead to feelings of frustration, sadness, or even shame. In some cases, people may isolate themselves or pull away from social life. These reactions are natural, but they can also be long-lasting without the right support.

The Role of Support and Compassion

Healing doesn’t only happen in the hospital. It happens in small conversations, in the quiet encouragement from loved ones, and in the kindness of a care team that listens. When people feel heard and supported, they take steps forward with more courage.

The psychological side of recovery is often overlooked. But it’s just as real as the physical part. People need time and space to grieve, and also the right tools to rebuild their sense of self. One of those tools is a prosthetic that actually feels good.

A well-fitting prosthetic is more than a device. It’s a message that says, You’re not broken. You’re adapting.

Why the Right Fit Changes Everything

Comfort and Confidence Go Hand in Hand

Imagine wearing a shoe that doesn’t fit. Every step is a reminder that something’s wrong. You might walk less, or not at all. Now imagine this feeling multiplied every day, with something that’s supposed to help you live more freely.

When a prosthetic is uncomfortable, it’s not just the body that suffers. It chips away at confidence. People may start to doubt themselves, their ability to work, socialize, or enjoy life. But when the fit is right — when the prosthetic feels like it belongs — things change.

There’s less hesitation. Less second-guessing. Every smooth movement, every pain-free moment is a small emotional win. Over time, these add up and create a strong foundation for recovery and self-trust.

Freedom to Move, Freedom to Feel

Movement plays a huge role in how we feel. Physical activity helps release tension, ease anxiety, and boost mood. But for that to happen, the prosthetic must allow easy, natural movement. It shouldn’t feel like a burden. It should feel like part of the body.

A prosthetic that moves with the user gives them the freedom to focus on life — not on the tool they’re using. Whether it’s cooking, writing, working, or hugging someone they love, these simple actions help people feel alive again.

That feeling of ease leads to a more relaxed state of mind. The mind stops focusing on pain or struggle and starts enjoying the present moment. Over time, this reduces emotional stress and helps build mental resilience.

Getting Back to a Routine

One of the hardest parts of limb loss is the interruption of daily life. Even the smallest tasks, like brushing teeth or opening a door, can feel frustrating. This can lead to emotional exhaustion. A comfortable prosthetic helps bring back that rhythm.

With a better fit, people regain control over their day. They don’t have to think about how to adapt each time. They can simply do. That return to routine restores a sense of normalcy, and with it, a sense of peace.

It’s not about going back to how things were. It’s about finding a new way forward — one that feels just as natural.

Self-esteem is deeply personal. It’s not just about how others see us — it’s about how we see ourselves when we wake up in the morning. After limb loss, this image can change quickly. People might feel less capable or less confident in their own skin.

Restoring Self-Esteem Through Physical Ease

The Way We See Ourselves Shapes Everything

Self-esteem is deeply personal. It’s not just about how others see us — it’s about how we see ourselves when we wake up in the morning. After limb loss, this image can change quickly. People might feel less capable or less confident in their own skin.

When a prosthetic is poorly designed or uncomfortable, it can be a constant reminder of what’s missing. It makes someone feel like they need to hide, or that they’re always one step behind. But when a prosthetic fits well — when it looks and feels like a natural extension — it begins to shift that inner image.

Suddenly, people are not defined by what they’ve lost, but by how well they’ve adapted. That shift brings pride, and over time, self-esteem starts to rebuild. Not just in front of others, but quietly and deeply within.

Looking in the Mirror with Confidence Again

Many users describe a moment where they look in the mirror and smile — not because everything’s perfect, but because something feels right. That feeling comes when the prosthetic doesn’t stand out. It blends in. It supports their movements, it matches their posture, and it helps them feel balanced.

Appearance might seem like a small part of recovery, but it has a powerful psychological effect. When someone feels good about how they look, they are more likely to engage socially, try new things, and believe in themselves.

A good prosthetic doesn’t try to hide or cover up. It reflects who the person is — strong, capable, and moving forward.

From Hesitation to Expression

Before receiving a comfortable prosthetic, some people avoid situations where they might be noticed. They hesitate to go to gatherings or speak up in groups. This withdrawal can slowly eat away at emotional health.

Once they receive a prosthetic that feels like it belongs, the hesitation fades. People begin to express themselves more openly — with their hands, their movements, their words. They join conversations with more ease. They laugh without self-consciousness. They start living with presence instead of pulling back.

This return of expression is a vital step toward psychological healing. It means the prosthetic is no longer something they carry. It’s something they use — with pride.

Loneliness is a common experience after limb loss. It doesn’t come from being physically alone — it comes from feeling like no one else understands. Many people feel unsure about going out in public, meeting friends, or doing things they once loved.

Building Social Connections Without Fear

Rejoining the World Around You

Loneliness is a common experience after limb loss. It doesn’t come from being physically alone — it comes from feeling like no one else understands. Many people feel unsure about going out in public, meeting friends, or doing things they once loved.

A poor-fitting prosthetic adds to that stress. Every discomfort or awkward movement makes social interactions harder. People worry about being stared at. They worry about tripping, struggling, or feeling out of place.

But a prosthetic that fits well changes that experience. It removes those small, constant distractions. It lets people focus on the moment, on the people they’re with, and on the joy of connecting again. They stop worrying about what others might think, and instead, they enjoy the world around them.

Being Seen for Who You Are

People are not their injuries. They are their dreams, their stories, and their spirit. But when a prosthetic draws attention in the wrong way — through noise, discomfort, or lack of balance — it gets in the way of that story.

A well-designed, well-fitting prosthetic helps shift the focus. People are seen for who they are — their smile, their energy, their presence. They don’t have to explain or apologize for their movement. The prosthetic becomes invisible in the best possible way — by working so well that no one notices it at all.

This allows people to build relationships without the weight of self-consciousness. They feel included, not observed. And that makes all the difference.

Trusting Your Body in Social Spaces

Social settings can be unpredictable. A sudden hug, a handshake, a shared activity — these moments require trust in your body. If you’re unsure how your prosthetic will respond, you might avoid those situations altogether.

But a comfortable, reliable prosthetic gives you that trust back. You know it will move with you. You know it won’t slip, pinch, or hurt. That confidence lets you relax and engage fully, without fear of the unexpected.

This kind of trust makes everyday moments richer — a dance at a wedding, a game with your child, or a meal with friends. These are the moments where life happens. And they become much more joyful when you can be fully present in them.

Independence and Mental Relief Go Hand in Hand

Relearning Life with Less Effort

Every action takes energy. After limb loss, even simple tasks can take twice as long and feel five times harder. Getting dressed, making tea, picking up a pen — each movement demands mental effort because the body has changed, and the brain is trying to catch up.

When a prosthetic doesn’t fit well, it makes these tasks even harder. It causes discomfort, slips out of place, or limits motion. So instead of focusing on the task, people have to focus on managing the device. That drains energy. And over time, it drains motivation.

But with a prosthetic that’s designed for the user’s body and needs, the mental load decreases. Movements feel smoother. There’s less second-guessing. People don’t have to constantly adjust or work around limitations. Their mind is free to focus on living, not coping.

That’s how independence grows — not in giant leaps, but in small, confident steps every day.

Letting Go of Constant Worry

Worry has a way of wearing people down. It’s not just the big fears — like falling or injuring yourself. It’s the daily doubts: Will I make it through the day without pain? What if this slips while I’m out? Can I trust my own body?

A poorly fitted prosthetic keeps these questions running in the background like noise. Even when things seem fine on the surface, that low hum of worry eats away at peace of mind.

When the fit is right, the worry fades. People stop checking and re-checking their movements. They stop bracing for discomfort. They begin to trust that their prosthetic will support them, not slow them down.

That sense of trust creates room for joy. For trying new things. For focusing on relationships, work, and personal goals instead of just managing the day.

The Mental Space to Dream Again

At first, many people just want to get through the day. But after a while, the mind starts to ask for more. What about the hobbies they used to enjoy? What about travel? Work? Starting something new?

These questions are important. They signal hope — the belief that life can be full again.

But hope needs space to grow. It needs a break from struggle and stress. A well-fitted prosthetic creates that space. It gives people the ability to imagine life beyond recovery. It reminds them that they’re still the same person, with the same potential, just moving through the world in a different way now.

And sometimes, different can be even stronger.

Emotional Resilience Through Physical Comfort

Healing Isn’t Just About Time

It’s common to think that healing just takes time. But time doesn’t always heal. What really helps is progress — those moments where something that felt hard yesterday feels easier today. That’s what builds emotional strength.

A poorly fitting prosthetic can slow this progress. Instead of moving forward, people feel stuck. Instead of growing stronger, they just learn to tolerate the discomfort.

But when the prosthetic fits well, progress feels natural. Every new achievement — no matter how small — reinforces a sense of strength. It says, I can do this. And over time, that belief grows deeper and stronger.

Building a Mindset of Possibility

The mind follows the body. When someone’s body starts to move with ease, their mindset changes too. They begin to focus on what they can do, not what they’ve lost. That shift is powerful.

It helps people adapt to new challenges without fear. It helps them stay calm during setbacks. And it helps them build habits that support their mental health — regular exercise, social time, creative hobbies.

Comfort is what makes this possible. When people aren’t fighting pain or limitation, they have more energy for growth.

They go from thinking, How will I get through today? to What can I try next?

Becoming Your Own Encouragement

External support is important. But the most lasting confidence comes from within. It comes from knowing you’ve done hard things before — and can do them again.

A comfortable prosthetic helps people gather these quiet wins each day. Not just once in a while, but consistently. These wins build up and create a foundation of self-belief.

That’s what emotional resilience really looks like — not just bouncing back, but bouncing forward. Each step, each action, becomes its own form of encouragement.

Over time, people stop needing to hear “You’ve got this” from others — because they start saying it to themselves.

Living with a prosthetic doesn’t mean every day is a struggle — or at least, it shouldn’t. But when a prosthetic is uncomfortable or unreliable, it can feel like the person is constantly fighting their own body. This daily fight drains more than just physical energy. It takes a toll on the mind.

Long-Term Mental Health: Stability Through Comfort

Living Without the Constant Fight

Living with a prosthetic doesn’t mean every day is a struggle — or at least, it shouldn’t. But when a prosthetic is uncomfortable or unreliable, it can feel like the person is constantly fighting their own body. This daily fight drains more than just physical energy. It takes a toll on the mind.

Over time, the stress adds up. Anxiety builds. Some may even experience symptoms of depression — not necessarily from the loss itself, but from the unrelenting challenges that follow. When every movement feels like a battle, joy takes a backseat.

That’s why the comfort and fit of a prosthetic is never just about the body. It’s about preventing this slow wear-and-tear on the mind. A prosthetic that moves with ease allows for stillness in the heart and quiet in the mind. It helps people live — not just survive.

Feeling Like Yourself Again

One of the most powerful psychological benefits of a well-fitted prosthetic is the return of identity. For many, limb loss can feel like a sudden disconnection from the person they once were. Even simple gestures — like waving, writing, or picking up a child — feel foreign.

But when a prosthetic fits well and feels natural, people often rediscover themselves. Their movements become fluid again. Their routines feel normal again. They laugh without self-consciousness. They participate in family life, in work, in friendship — not as someone different, but as themselves.

This return of identity is deeply healing. It creates emotional stability. It brings a quiet kind of happiness — not loud or flashy, but strong and lasting.

Reducing the Risk of Emotional Burnout

Caregivers, family members, and even users themselves can sometimes feel emotionally worn out. This is common, especially when progress feels slow or painful. The effort it takes to manage the emotional, physical, and social sides of limb loss can be exhausting.

But when the prosthetic fits well, many of these sources of stress fade into the background. Less discomfort means fewer mood swings. More independence means fewer moments of helplessness. As frustration decreases, space opens up for patience, laughter, and connection.

This isn’t just good for the user. It’s good for everyone around them. Relationships become stronger. Conversations become lighter. The overall emotional atmosphere improves — at home, at work, and in care settings.

A good fit doesn’t just lift one person — it lifts the whole environment they live in.

Returning to Work and Daily Life with Confidence

Starting Fresh Without Fear

Returning to work after limb loss is a big milestone. But it often comes with a lot of fear. Will I be able to do my tasks? Will people treat me differently? What if I can’t keep up?

These fears are completely valid. And they often grow worse if the prosthetic being used isn’t working right. A loose or painful fit can make it harder to concentrate. It can make every task feel harder than it is. And it can fuel anxiety about being watched or judged.

But when the prosthetic fits well, it becomes an ally instead of a barrier. People can move through their workday without having to think about how to move. They can focus on the task, not the tool. This mental freedom is key to rebuilding workplace confidence.

A smooth return to work also restores routine, purpose, and pride — all of which are deeply connected to mental well-being.

Feeling Productive and Valued Again

Work gives more than just income. It gives a sense of value — of being part of something, of contributing. When someone returns to their job with a prosthetic that supports them well, they’re more likely to feel productive, not limited.

They can participate in team efforts without special arrangements or extra help. They can meet deadlines. They can even pursue new roles or training. All of this feeds a sense of capability, which is one of the biggest drivers of long-term emotional health.

It also changes how others see them — not as someone in recovery, but as someone with strength, ideas, and impact.

Regaining a Sense of Control

Control is something we don’t always notice — until it’s gone. After limb loss, many people feel like they’ve lost control over their body, their time, and their independence.

The right prosthetic helps restore that control. When someone can walk into a meeting, cook a meal, or type on a laptop without pain or hesitation, they regain ownership of their life. They’re not waiting on help. They’re not adjusting their whole day around discomfort.

This return of control builds mental strength. It allows for planning, dreaming, and taking on new goals — not because everything is perfect, but because the basics are solid again.

And it all starts with comfort.

We often talk about prosthetics in terms of movement — walking, holding, reaching, grasping. But movement is only part of the story. What people don’t always see is the emotional impact of each step, each grip, each silent moment where something just feels right.

Emotional Healing Is Built on Physical Support

The Unseen Power of a Comfortable Fit

We often talk about prosthetics in terms of movement — walking, holding, reaching, grasping. But movement is only part of the story. What people don’t always see is the emotional impact of each step, each grip, each silent moment where something just feels right.

A comfortable, well-fitted prosthetic does more than enable action. It eases the mind. It lifts the spirit. It allows people to re-enter their lives with a sense of calm and strength that is hard to describe — but easy to feel.

The comfort in every motion adds up to something powerful. It becomes confidence. It becomes connection. It becomes a new, fuller chapter of life.

Rewriting the Narrative of Recovery

Limb loss is not the end of someone’s story. But the kind of support someone receives — and the quality of the prosthetic they use — plays a big role in how that story continues. When the prosthetic feels wrong, recovery feels stuck. When it feels right, the path ahead opens up.

People are not looking for perfection. They’re looking for tools that help them live without fear, express themselves without hesitation, and move without pain. They want to be known for who they are — not for what they’ve lost.

The right prosthetic helps write that story. Not with big, dramatic moments, but with daily proof that they’re still whole. Still strong. Still capable of joy.

The Role of Care in Every Step

Behind every comfortable prosthetic is a team that listens. That’s why the process of fitting matters so much. It’s not just measurements and models. It’s about truly understanding the person — their body, their lifestyle, their hopes and worries.

When people are part of the process — when they get to try, adjust, and learn at their own pace — they feel empowered. And that sense of ownership over their recovery makes all the difference.

This is where emotional healing really begins: when people feel seen, supported, and equipped with something that fits not just their limb, but their life.

Conclusion

Comfort is not a luxury. It’s a foundation. When a prosthetic fits well, it sets the stage for emotional balance, mental clarity, and a fuller, richer life. It brings back dignity, joy, and the freedom to move through the world without apology or pain.

We’ve seen again and again that when people feel good in their bodies, they feel better in their minds. And when they feel better in their minds, they live better — not someday, but today.

Recovery doesn’t happen all at once. But it starts with something simple: the right fit.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.