Explore how multi-axial joints in prosthetics allow smoother, more natural movement across uneven terrain and support better balance.

The Role of Multi-Axial Joints in Natural-Looking Prosthetic Movement

When we watch someone walk, we often notice how smooth or natural their steps look. For people using prosthetics, this simple movement can be the hardest thing to achieve. It’s not just about being able to walk. It’s about walking in a way that feels—and looks—natural. That’s where multi-axial joints come in.

Multi-axial joints are small components with a big impact. They help a prosthetic limb move in more than one direction, just like real ankles or knees do. Instead of stiff, robotic movements, these joints allow gentle tilts, twists, and rolls. The result? A smoother step, better balance, and a more confident user.

Moving naturally isn’t just about getting from one place to another. It’s about how that movement looks and feels. Natural movement flows. It bends, shifts, and reacts to the world around us.

What Makes Movement Feel Natural in a Prosthetic?

The Difference Between Basic and Natural Movement

Moving naturally isn’t just about getting from one place to another. It’s about how that movement looks and feels. Natural movement flows. It bends, shifts, and reacts to the world around us.

Our bodies adjust automatically to little changes—like stepping on a slope, turning a corner, or walking on soft grass.

With a basic prosthetic, movement often feels stiff. It may help someone walk, but the motion can look forced or unnatural.

That’s because the limb is only moving in one main direction—forward and back. This kind of single-axis movement can’t respond to all the small changes in how our body needs to move throughout the day.

Now think of how your ankle moves when you walk on a rocky path. It tilts slightly to the side. It rolls forward. It even shifts a little as you balance.

All of that is natural multi-directional movement. And that’s exactly what multi-axial joints are designed to mimic.

How Multi-Axial Joints Help

A multi-axial joint allows movement in more than one plane. That means the prosthetic foot or knee can not only move forward and backward, but also tilt side to side, twist slightly, and adjust up or down.

This adds layers of flexibility, which makes every step feel more controlled and responsive.

The more a prosthetic can move like the natural joints in our body, the more natural the overall motion becomes. This makes it easier for users to keep their balance and adjust to uneven surfaces.

It also helps reduce the force that travels through the rest of the body, making walking less tiring.

For example, when someone steps onto a small bump or dips into a pothole, a rigid foot might cause them to trip or lose balance.

But a foot with a multi-axial joint adapts. It tilts with the shape of the ground and returns to a stable position quickly. This improves safety and reduces stress on the limb.

The Role of the Ankle in Movement

The human ankle is incredibly complex. It moves in many directions and reacts quickly to changes in the ground or body position.

This small joint plays a big role in walking, running, and standing still. Without it, even simple movements like turning or climbing stairs become harder.

That’s why modern prosthetics try to copy this joint as closely as possible. A multi-axial ankle joint allows the prosthetic foot to shift side-to-side when needed.

It also gives a bit of rotation and up-down motion to match the way a natural ankle responds to real life.

This means the user doesn’t have to overcompensate with their hips or back just to stay balanced. The prosthetic does more of the work, so the user can walk more easily and with better posture.

Smooth Gait and Body Alignment

A smooth gait is not just about appearance—it’s about health. When someone walks with a limp or uneven steps, the body gets out of alignment.

Over time, this causes pain in the hips, knees, and back. It also uses more energy. Every step becomes a little harder than it needs to be.

Multi-axial joints make the walking pattern more even. They help the foot strike the ground at the right angle, roll forward smoothly, and lift off with ease.

This reduces the amount of effort needed to walk, which means the user can move for longer without feeling tired.

It also leads to better posture. When the prosthetic foot or knee can move with the body, rather than against it, everything lines up better. This helps reduce strain and keeps the body healthier in the long run.

Everyday Scenarios Where It Matters

It’s easy to overlook how much movement happens in a single day. Standing on a moving bus, stepping over a crack in the sidewalk, turning around to speak with someone—each of these moments needs the body to react quickly and smoothly. Multi-axial joints make those movements possible.

They add flexibility, safety, and control to everyday tasks. That means fewer stumbles, less effort, and more confidence. For many users, it’s the difference between walking with hesitation and walking with ease.

At the heart of a multi-axial joint is movement in multiple directions. Unlike a simple hinge that only swings forward and back, these joints are made with parts that can shift side to side and rotate a bit. Some are built with rubber bumpers or flexible materials that compress and stretch slightly. Others use rotating parts and tension systems to allow more dynamic control.

Inside the Design of Multi-Axial Joints

How the Technology Works

At the heart of a multi-axial joint is movement in multiple directions. Unlike a simple hinge that only swings forward and back, these joints are made with parts that can shift side to side and rotate a bit.

Some are built with rubber bumpers or flexible materials that compress and stretch slightly. Others use rotating parts and tension systems to allow more dynamic control.

These joints are often placed at the ankle or knee level, where a lot of movement naturally happens. In the foot, a multi-axial joint lets the heel absorb shock when it strikes the ground.

Then, as the body moves forward, the joint allows the foot to roll naturally. If the surface is uneven, it tilts just enough to stay stable. All of this happens quickly, step after step.

In the knee, a multi-axial design can allow some degree of rotation or side motion, which makes sitting, turning, or walking on slopes easier.

While not all users need this, it can be especially helpful for active people or those navigating challenging environments.

Why Simplicity in Design Still Matters

While multi-axial joints are designed to add movement, they still need to be strong and dependable. The design must balance flexibility with durability.

If the joint is too loose, the user may feel unstable. If it’s too stiff, it won’t offer the natural movement it’s meant to provide.

Engineers often design these joints to be low-maintenance and easy to clean, especially in areas where dust and moisture are common.

Simpler systems with fewer moving parts tend to last longer and are easier to repair locally. This makes a big difference in places where access to prosthetic care is limited or where repairs need to be done quickly.

For many users in India and similar settings, practicality matters just as much as performance. A joint that provides natural movement without needing constant adjustments or expensive replacements is more likely to support long-term use.

The Role of Materials

Materials are key to how well a multi-axial joint works. Some use tough, lightweight metals like titanium or aluminum. Others rely on advanced plastics or carbon fiber composites.

These materials are chosen not just for strength but also for how they respond under pressure.

For instance, rubber elements may be used to provide resistance during side-to-side motion. These parts act like natural ligaments, giving a little when needed but always returning to their original shape.

This helps the prosthetic feel more responsive and less mechanical.

In more advanced models, designers may use shock-absorbing elements within the joint itself. This adds another layer of protection for the user, reducing the stress that travels up through the body with each step.

Custom Fit and User Adaptation

Even the best multi-axial joint won’t work well if it’s not matched to the user’s needs. That’s why proper fitting is essential.

The angle of movement, the amount of resistance, and the way the joint sits within the prosthetic all need to be tailored.

During the fitting process, prosthetists work closely with users to test different joint types and make adjustments. Sometimes, a user might feel unsteady at first.

That’s because the new movement feels unfamiliar. But with training and gradual use, the body adapts. Soon, the extra motion begins to feel natural, and walking becomes easier.

It’s not just about the joint—it’s about how the entire limb system works together. The socket, pylon, foot, and joint must be in harmony.

When that happens, users can walk, turn, climb, and move through life with more comfort and confidence

Real-World Benefits of Multi-Axial Prosthetic Joints

Improving Balance and Stability

One of the first things users notice with multi-axial joints is how much easier it is to stay balanced. Our world isn’t flat. Sidewalks crack, floors tilt, and stairs come in all shapes and sizes.

Even something as simple as standing on a moving bus or turning quickly in a crowded space can throw someone off balance if their prosthetic is too stiff.

Multi-axial joints give that subtle flexibility the body needs to adjust on the go. If the ground tilts slightly, the joint allows the prosthetic foot to tilt with it, keeping the rest of the body upright.

This balance support becomes second nature, helping users feel more grounded in every situation. Over time, this improves overall body awareness and stability, especially for new users or those still adjusting after limb loss.

Better balance doesn’t just help prevent falls—it helps people trust their own movement again. That trust is what opens the door to independence.

Making Each Step Feel Smoother

Walking without thinking about it—that’s what most of us take for granted. But for prosthetic users, every step involves awareness and sometimes, effort.

Without a joint that moves naturally, walking can feel like marching or stomping. Each step lands hard, rolls awkwardly, and demands more from the hips and spine.

With multi-axial joints, the foot or knee moves in a way that mimics the body. The heel hits the ground softly, the foot rolls forward smoothly, and the ankle or knee adjusts naturally with the step.

This kind of motion uses less energy and feels easier on the joints and muscles.

The real result? Less fatigue. Users report they can walk farther and longer without getting tired or sore. That means more freedom to run errands, socialize, or even travel—all without worrying about how far they can go before discomfort sets in.

Helping With Slopes, Turns, and Uneven Surfaces

Imagine walking across a gravel path, a sandy road, or a tiled floor that suddenly becomes wet and slippery.

These are everyday challenges that can become real dangers for someone using a rigid prosthetic. That’s where the flexibility of a multi-axial joint shines.

When the foot can tilt and shift slightly with each step, it adjusts to those changes in the ground without throwing off the user’s balance.

It doesn’t need perfect timing or conscious control—it just responds. This helps users stay upright and safe in unpredictable conditions.

Even turning a corner or stepping sideways becomes easier. The joint allows the limb to twist slightly without forcing the user to swing their entire body or plant their foot at an awkward angle.

These small movements make a big difference in daily confidence.

Supporting a More Natural Look and Feel

Prosthetics are not just about function—they’re about identity. When someone feels that their movement looks natural, it boosts confidence.

People walk with their heads higher, smile more, and engage with others more easily when they’re not worried about looking awkward or stiff.

Multi-axial joints support this by smoothing out the gait and allowing movements that mirror those of natural limbs.

Friends and family often notice the change before the user does: “You’re walking so much smoother!” or “You look more relaxed.”

This isn’t just about looks—it’s about dignity. It’s about feeling whole, supported, and able to move through the world on your own terms.

Every person moves a little differently. We all have our own posture, rhythm, and way of walking. Some people step with more force, others glide lightly. Some twist their hips more. Others carry themselves straight. This is why no prosthetic, no matter how advanced, can truly help unless it’s matched to the individual.

Getting the Best Fit: The Human Side of Multi-Axial Prosthetics

Why Personalization Matters

Every person moves a little differently. We all have our own posture, rhythm, and way of walking. Some people step with more force, others glide lightly.

Some twist their hips more. Others carry themselves straight. This is why no prosthetic, no matter how advanced, can truly help unless it’s matched to the individual.

Multi-axial joints offer flexibility, but they still need fine-tuning. The angle of motion, the resistance of the joint, and the placement of the foot must all be customized.

Too much motion, and the user may feel unsteady. Too little, and they lose the benefit of the design.

This is where prosthetists come in. They work closely with users to test and adjust the setup. It’s not a one-time thing—it’s a process. After a few days or weeks of use, the body might respond differently.

Maybe a joint feels too soft when walking downhill or too stiff on uneven tiles. The prosthetist listens, observes, and fine-tunes until everything feels right.

That’s when the joint stops feeling like a part of the device—and starts feeling like a part of the body.

Training Makes the Transition Easier

Even though multi-axial joints are built to feel natural, using them does take practice.

The body has to learn to trust the movement, and the brain has to get used to the new rhythm. That’s why rehabilitation and training are so important.

During early training, users learn how the foot or knee responds to shifts in weight, speed, and direction.

At first, they might overcorrect or feel unsure when the joint moves slightly on a slope or while turning. But with regular practice and support, confidence builds.

Home-based training programs, especially those with interactive or gamified features, can be incredibly helpful.

They allow users to practice in safe, familiar environments. As the joint starts to feel more predictable, it becomes easier to focus less on walking and more on living.

In India and other regions where outdoor surfaces vary a lot, training also includes real-world challenges. Users walk on sand, stone, and stairs—not just smooth clinic floors.

Multi-axial joints are put to the test here, and they usually rise to the occasion, helping users navigate with more ease.

Feedback Leads to Better Design

Every time a user shares their experience, the technology improves. Engineers learn what works, what needs adjusting, and how the joints perform in daily life.

Feedback from both users and prosthetists shapes the next generation of joints.

For example, some users might say they feel more stable with a certain angle of motion. Others may prefer more give when walking downhill.

This kind of input helps create joints that feel more personalized from the start, reducing the time needed for adjustment.

This cycle of real use, real feedback, and smart design means prosthetics keep getting better—not just in labs or showrooms, but in real-world homes, streets, and communities.

Emotional Comfort and Trust in the Device

When a prosthetic works well, it doesn’t just help someone move. It helps them feel more secure, more capable, and more independent.

Trust is a big part of that. Trust that the foot won’t slip on an uneven step. Trust that the knee won’t lock up mid-turn. Trust that every movement will be smooth and controlled.

Multi-axial joints help build this trust because they respond more like the joints we’re born with. That natural response builds emotional comfort.

The prosthetic stops feeling like something that needs to be managed—and becomes something the user simply uses, like any other part of their body.

Children who use prosthetics face a different challenge than adults: they’re constantly growing and changing. Their bones lengthen, their posture evolves, and their activities shift every few months. A rigid prosthetic can’t keep up with all that change—it needs to bend, adapt, and move with the child, not against them.

Multi-Axial Joints Across Age and Body Types: One Technology, Many Experiences

Children and Growing Bodies

Children who use prosthetics face a different challenge than adults: they’re constantly growing and changing.

Their bones lengthen, their posture evolves, and their activities shift every few months. A rigid prosthetic can’t keep up with all that change—it needs to bend, adapt, and move with the child, not against them.

Multi-axial joints are especially helpful for young users because they offer that needed flexibility. Whether it’s running in a schoolyard, hopping onto a bus, or climbing a playground structure, children are in motion constantly.

They twist, jump, and roll through their day. A multi-axial ankle or foot lets them do all this with more ease and less risk of falling or injury.

But just as important is how the prosthetic feels. Children often worry about standing out. A prosthetic that moves naturally helps them blend in, so they’re less self-conscious and more willing to engage in social and physical activities.

Elderly Users and the Need for Stability

On the other end of the age spectrum are elderly users. Their needs are shaped more by balance, joint pain, and energy conservation.

They may not need a prosthetic designed for high performance or speed—but they still need smooth, safe movement.

Multi-axial joints in this case serve as gentle stabilizers. They help adjust to uneven flooring in the home, soft garden paths, or a sloped temple entrance.

They also reduce the impact forces that travel up through the socket, which is key in older bodies where bones and joints are more fragile.

For elderly users, even a slight tilt in the ground can lead to a fall if the prosthetic foot is too rigid. A multi-axial joint gives just enough movement to prevent that stumble. It offers subtle control that improves both safety and confidence.

Body Weight and Motion Dynamics

Body weight also plays a role in how shock and movement are managed through a prosthetic. A heavier user generates more downward force with every step.

If the joint is not equipped to absorb and redirect that force, discomfort follows—and so does instability.

Multi-axial joints help distribute this force more evenly. They allow the prosthetic foot or knee to flex slightly under weight, which prevents sharp jolts.

This not only improves comfort but also extends the life of the device by reducing stress on the materials.

For users with a lighter body frame, the joint needs to offer responsiveness without feeling too loose.

The design has to find a perfect balance between motion and control, which is where the art of prosthetic fitting becomes so crucial.

Athletes and Highly Active Users

People who live active lifestyles—whether they’re athletes or just naturally energetic—push their prosthetics harder than most. They need a limb that responds instantly to changes in direction, speed, and terrain.

For these users, multi-axial joints aren’t just helpful—they’re essential. They allow fast pivoting, controlled landings, and strong toe-offs.

Running, playing sports, or hiking on trails all require joints that can handle dynamic, multi-directional force.

But there’s more to it than just performance. Active users often rely on rhythm. Their bodies get into a flow when they move. A rigid joint interrupts that flow, causing overcompensation from the rest of the body.

A multi-axial joint keeps everything smooth and continuous, making athletic movement feel natural and efficient.

One Technology, Many Lives

What makes multi-axial joints truly special is how they adapt to different lives. One person might need a joint that helps them bend down to feed their cattle.

Another might need one to walk confidently through a crowded city street. A child might need one that helps them run to catch the school van, while an elderly person needs one that steadies them on a rainy veranda.

These joints don’t just support movement. They support individuality. They allow prosthetic users to live on their own terms, with their own pace, rhythm, and routine.

Much of prosthetic design is tested in clean, flat lab settings or on standard gym floors. But life rarely plays by those rules. In real-world environments—especially across towns, villages, and cities in India—the terrain changes fast. Sidewalks are uneven. Roads may be cracked or sloped. Temples have steps, homes have narrow entrances, and rain can turn any surface into a slip hazard.

Adapting to the Environment: Why Multi-Axial Joints Matter More in Real-World Conditions

Walking in the Real World Isn’t Always Predictable

Much of prosthetic design is tested in clean, flat lab settings or on standard gym floors. But life rarely plays by those rules. In real-world environments—especially across towns, villages, and cities in India—the terrain changes fast.

Sidewalks are uneven. Roads may be cracked or sloped. Temples have steps, homes have narrow entrances, and rain can turn any surface into a slip hazard.

For people using prosthetics in these conditions, it’s not just about how well a foot moves forward and back. It’s about how well it reacts to the unexpected. That’s where multi-axial joints come in.

These joints allow for gentle tilts and shifts in multiple directions, which gives users the ability to adapt to surfaces on the fly.

They don’t need to overthink each step or look down constantly to avoid tripping. The foot adjusts slightly, absorbing movement and staying balanced.

In other words, these joints take away some of the guesswork—and that’s a big deal when your everyday path might include stepping over stones, navigating potholes, or standing for long stretches in a line.

The Monsoon Factor: Water, Slippery Surfaces, and Sudden Hazards

Anyone who’s lived through the monsoon season knows how suddenly surfaces can change. A dry sidewalk becomes slick. A dusty step turns muddy.

For someone using a rigid prosthetic, that’s a dangerous change. It increases the risk of slipping or losing control mid-step.

Multi-axial joints, especially at the ankle level, offer the micro-adjustments needed to manage these changes. A foot that can tilt slightly on contact with a slick surface is more likely to find balance. It won’t fight the surface—it’ll flow with it.

Even indoors, when floors become wet or uneven due to open windows or doorways, this kind of subtle adaptability helps maintain posture and prevent accidents.

Urban Crowds and Quick Turns

In dense cities like Mumbai, Delhi, or Bangalore, movement often involves weaving through crowds. You don’t just walk—you pivot, shift, and sometimes side-step quickly to avoid bumping into someone.

That kind of motion is hard to achieve with a stiff prosthetic.

Multi-axial joints respond to this quick motion by giving the foot or knee the ability to turn slightly, absorb the twist, and recover without knocking the user off balance.

This makes navigating public spaces smoother and less stressful, even during busy hours.

It also means fewer instances of joint strain. Without the need to twist the whole upper body to make a simple turn, users conserve energy and stay more relaxed throughout the day.

Rural Landscapes and Outdoor Living

In rural areas, the environment comes with its own set of challenges. There are farms, open fields, unpaved roads, and uneven flooring inside homes.

Daily activities might include walking through sand, over roots, or across loosely packed soil.

Multi-axial joints make these environments less intimidating. They allow the foot to adjust to small bumps and dips without forcing the user to compensate with their back or hip.

This creates smoother movement in places where high-tech roads and sidewalks don’t exist—and may never exist.

Even daily routines like washing clothes near a well, feeding animals, or standing for long hours in open spaces become easier when the limb adapts to the ground rather than resisting it.

Cultural Movements and Traditional Postures

In many Indian households, people sit cross-legged, squat, or kneel while eating, praying, or doing chores.

These movements aren’t just social—they’re part of the fabric of daily life. But for prosthetic users, they can be tough to manage without the right kind of joint flexibility.

A multi-axial knee, for example, may allow a deeper, smoother bend without locking or straining. An ankle that offers rotational freedom can help when rising from a squatting position.

These moments may seem small—but being able to fully participate in cultural practices has a big emotional impact.

It supports dignity, tradition, and connection to community—something every prosthetic design should aim for.

Conclusion

Multi-axial joints may be small, but they carry a big responsibility—bringing movement closer to what nature intended. They allow prosthetic limbs to bend, twist, and tilt just enough to make walking feel smooth, safe, and natural. Whether it’s navigating a crowded market, balancing on uneven ground, or simply standing still with confidence, these joints make the difference.

They don’t just support steps. They support independence, dignity, and a better quality of life. For children, the elderly, active adults, and everyone in between, multi-axial joints adapt to bodies, lives, and environments in real time.

At Robobionics, we believe movement should feel natural and intuitive, not something to struggle with. That’s why we continue to explore, improve, and personalize our prosthetics—so every user can move with ease and live with confidence.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
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 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.