Explore how socket biomechanics influence comfort, limb health, and prosthetic wearability over time—key for a stable and pain-free fit.

The Link Between Socket Biomechanics and Long-Term Comfort

When someone uses a prosthetic limb, the first thing they often notice isn’t the hand or foot—it’s the socket. The socket is where the human body and prosthetic meet. It’s what connects the person to their new limb. And when that connection isn’t right, everything else can feel wrong.

At Robobionics, we’ve spent years studying what makes a prosthetic truly comfortable, not just for a few hours but for years of everyday use. What we’ve learned is simple, but powerful: the design of the socket and how it interacts with the body—its biomechanics—is the key to long-term comfort.

You could have the most advanced bionic hand or foot, but if the socket doesn’t fit well or doesn’t move with your body, pain and frustration quickly take over. This is why understanding socket biomechanics isn’t just a technical detail. It’s the difference between a prosthetic that feels like a burden and one that feels like a part of you.

When we think about prosthetics, we often imagine the high-tech hand that moves or the leg that allows someone to walk again. But the truth is, none of that matters if the socket isn’t right. The socket is the first thing someone feels when they put on a prosthetic. It’s also the last thing they feel when they take it off. It touches the skin, bears the weight, and moves with the body. If it’s too tight, too loose, or shaped the wrong way, even the most advanced prosthetic can become painful to use.

Why the Socket Matters More Than You Think

The Foundation of the Prosthetic Experience

When we think about prosthetics, we often imagine the high-tech hand that moves or the leg that allows someone to walk again. But the truth is, none of that matters if the socket isn’t right.

The socket is the first thing someone feels when they put on a prosthetic. It’s also the last thing they feel when they take it off. It touches the skin, bears the weight, and moves with the body.

If it’s too tight, too loose, or shaped the wrong way, even the most advanced prosthetic can become painful to use.

For many users, the socket is the make-or-break factor in their daily comfort. It determines whether walking feels easy or exhausting, whether movement feels natural or forced.

When designed correctly, the socket disappears—it becomes a natural part of the body. But when it doesn’t fit right, it becomes the biggest reminder of what’s missing.

Small Mistakes, Big Consequences

Even minor misalignments in socket design can cause major issues. A small pressure point can turn into a blister. A slight tilt can affect someone’s posture.

A poor fit can throw off balance, create back pain, or even discourage the user from wearing the prosthetic at all.

What many don’t realize is that these problems often don’t show up right away. They build up slowly. At first, there might just be a little soreness.

But after weeks or months, that discomfort can grow into something more serious—chronic pain, skin breakdown, or joint problems. This is why getting the socket right is not just a short-term concern. It’s a long-term investment in the user’s health and quality of life.

It’s Not Just About Shape—It’s About Movement

Most people think of socket fit as just a matter of shape—how well it wraps around the limb. That’s definitely part of it, but it’s only the beginning.

A good socket must do more than just fit. It must move with the body. That means it needs to respond to changes in muscle tension, weight shifts, and even small changes in limb size throughout the day.

This is where biomechanics come in. Biomechanics is the study of how the body moves. When we apply it to sockets, we look at how the socket supports that movement—or gets in the way of it.

The best sockets don’t just sit on the limb. They work with the limb, flexing slightly when muscles contract, shifting with the body’s center of gravity, and holding firm in the right places to offer stability without pain.

Comfort Isn’t a Luxury—It’s a Necessity

Too often, people think of comfort as something optional in prosthetic care, like an extra feature. But comfort is not a bonus. It’s the foundation. If a user isn’t comfortable, they won’t use their prosthetic regularly.

That leads to muscle loss, joint stiffness, and reduced mobility. In some cases, people even abandon their prosthetics altogether—not because the limb is broken, but because it’s too uncomfortable to wear.

This is why socket design should never be rushed or treated as a one-size-fits-all solution. Every limb is different. Every person moves differently.

That’s why a socket must be designed around the person—not just the measurements, but their lifestyle, goals, and how they want to move.

When a socket connects to a residual limb, it becomes more than a shell—it becomes an interface. That interface has to deal with pressure, movement, and friction, all while holding up the weight of the prosthetic. But here's the challenge: the human body isn’t rigid. It breathes, it swells, it shifts. Muscles contract and relax, skin stretches and compresses. A well-designed socket must understand and respond to all of that.

Understanding the Biomechanics of the Socket

The Interface Between Body and Technology

When a socket connects to a residual limb, it becomes more than a shell—it becomes an interface. That interface has to deal with pressure, movement, and friction, all while holding up the weight of the prosthetic.

But here’s the challenge: the human body isn’t rigid. It breathes, it swells, it shifts. Muscles contract and relax, skin stretches and compresses. A well-designed socket must understand and respond to all of that.

Biomechanics helps us design for that reality. It’s the study of how force moves through the body and how parts of the body respond to load. When applied to prosthetics, we use biomechanics to make the socket work with the user’s body instead of pushing against it.

It’s not just about keeping the prosthetic in place. It’s about allowing the user to move naturally, without pain.

Load Distribution and Pressure Management

One of the most important parts of socket biomechanics is load distribution. This refers to how the weight and movement of the prosthetic are spread across the residual limb.

If the load is uneven, certain areas of the limb will experience more pressure than others. That’s when discomfort begins. Over time, it can cause sores, skin damage, or muscle fatigue.

A good socket design balances that load evenly. It uses the strongest areas of the residual limb to bear weight—usually bony structures like the tibia or femur—while reducing pressure on softer, more sensitive areas like muscle or skin folds.

Modern sockets are often shaped to shift pressure away from areas that can’t handle much load, and toward areas that can.

This balance is not easy to achieve. It requires close attention to detail, careful adjustments, and, in some cases, advanced technology like pressure mapping to visualize where force is being applied inside the socket.

Even a small correction—like a millimeter of foam or a minor contouring change—can completely change how the socket feels during daily use.

Suspension Systems and Movement Harmony

Another key biomechanical factor is how the socket stays on the limb. This is called suspension. A poorly suspended socket may shift or twist during movement, leading to chafing or poor control.

Worse, it may feel unstable, like it’s about to fall off. That creates stress, both physically and emotionally.

There are different suspension systems available—vacuum suction, pin-locks, sleeves—and each works in a slightly different way.

But the goal is always the same: to keep the socket snug and stable, without causing too much pressure or limiting movement.

Suspension also affects how the user walks, lifts, and balances. If the socket moves too much or feels too tight, it throws off the user’s gait.

This doesn’t just lead to leg or arm discomfort. It can lead to back pain, hip misalignment, and even posture issues. That’s why matching the right suspension system to the individual’s needs is just as important as shaping the socket correctly.

Adapting to Everyday Changes

One thing many people don’t realize is that the human body changes throughout the day. A limb might swell slightly after activity or shrink slightly in colder temperatures.

Weight may shift. Muscles may get tighter or looser. These small, natural changes can have a big effect on how the socket feels.

When socket biomechanics are done right, the design can adapt to these changes. Materials can help. Flexible inner liners can stretch slightly with the skin, while firmer outer shells keep the shape stable.

Adjustable features like pads or micro-adjustable panels can give users control over the fit as their body changes.

Some prosthetic systems are even designed with smart technology that monitors socket pressure and alerts users or clinicians if there’s a problem.

These innovations are still developing, but they show the direction the field is going—toward more adaptive, responsive designs that grow with the user.

Long-Term Effects of Poor Socket Biomechanics

When socket biomechanics are ignored or poorly handled, the consequences add up over time. Many users experience not just discomfort but long-term damage.

The skin can break down from constant rubbing. Muscles can become imbalanced from unnatural movement patterns. Joints can wear down from poor posture or uneven load.

Even more concerning is how these issues affect a person’s willingness to use their prosthetic. Pain leads to avoidance.

Avoidance leads to reduced activity. Reduced activity can lead to isolation, depression, and health decline. This cycle often starts with something as simple as a poorly designed socket.

That’s why long-term comfort isn’t just a matter of physical design—it’s a matter of health, independence, and dignity.

A well-designed socket helps users stay active, engaged, and confident in their daily life. It supports more than just movement. It supports well-being.

Every body is unique. That means every socket must be unique too. What works for one person may not work for another. This is why crafting a good socket starts with listening.

Crafting a Socket That Moves With You

Listening to the Body

Every body is unique. That means every socket must be unique too. What works for one person may not work for another. This is why crafting a good socket starts with listening.

Not just measuring—but truly understanding the way a person moves, what their lifestyle looks like, and what their goals are.

Before any material is shaped or any design is finalized, a deep evaluation is done. We look at muscle tone, skin condition, bone structure, and even how someone walks or moves their arms.

These small details tell us how to support the limb in a way that feels natural. It’s not just about comfort today. It’s about ensuring that comfort lasts for years.

Some people live highly active lives. They climb stairs, ride bikes, or work long hours on their feet. Others may need a prosthetic that’s easier to manage for lighter, everyday use. A good socket must meet the user where they are—not the other way around.

Dynamic Fit and Responsive Design

One of the biggest advances in socket design is the idea of a dynamic fit. Traditional sockets were often rigid and fixed.

Once made, they didn’t change. But the human body is not a fixed shape. That’s why a dynamic fit is such a powerful concept.

A dynamic fit means the socket responds to movement. It gives a little where needed, and holds firm where it counts.

This can be achieved through materials that stretch slightly, padding that adapts to motion, or contours that flex with the body.

It also means the socket is designed with motion in mind. Instead of just holding the limb, the socket should support walking, reaching, lifting, sitting, and standing.

All these motions require different kinds of pressure and support. A good design allows for all of it—without causing pinching, slipping, or restriction.

There are also adjustable systems where users can tweak the tightness or shape of their socket using simple tools.

This lets people adjust for swelling, weather changes, or just the natural rhythm of the day. These designs put power back into the hands of the user.

Material Matters More Than You Think

The materials used in a socket make a big difference. Soft liners, silicone, gel pads, carbon fiber frames—each material brings something different to the experience.

It’s not about picking the most expensive material. It’s about choosing the right one for the user’s skin, strength, and style of movement.

For example, someone with sensitive skin might need a liner that reduces friction. Someone who’s very active might need a more durable shell that doesn’t wear down quickly.

A person with uneven limb shape might benefit from a combination of soft and firm materials to balance comfort and control.

There’s also the matter of temperature. Some materials hold heat more than others. This can be uncomfortable, especially in warm climates.

Breathable materials and ventilated designs help prevent sweating and irritation, which are common complaints among long-term prosthetic users.

The Emotional Impact of Comfort

We often talk about physical comfort, but the emotional side is just as important. When a socket feels good, users feel more confident.

They’re more likely to wear their prosthetic in public, to try new activities, or to go about their day without constantly thinking about their limb.

But when a socket is uncomfortable, it’s always on their mind. Every step becomes a reminder of what’s wrong.

That kind of constant stress wears on a person—not just their body, but their spirit. It creates frustration, limits freedom, and takes a toll on mental health.

That’s why socket comfort is more than a technical goal. It’s a human one. The goal is not just to reduce pain—it’s to restore ease. To help people forget the prosthetic is even there. That’s when true comfort is achieved.

Comfort Isn’t Static—It Evolves

Long-term comfort doesn’t stop at the first fitting. Over time, the body changes. A socket that was perfect one year might not feel the same the next.

Weight gain or loss, muscle growth, or lifestyle changes can all affect how a socket feels.

That’s why ongoing support is key. Follow-ups, adjustments, and sometimes redesigns are part of the journey. A good prosthetics provider doesn’t just deliver a device and walk away.

They stay connected. They check in. They make sure the socket evolves with the user.

That level of care makes all the difference in whether someone thrives with their prosthetic or struggles with it.

Comfort is not a one-time achievement. It’s a long-term relationship—between the user, their prosthetic, and the team behind it.

Behind every comfortable socket is a team that knows what they’re doing. It’s easy to overlook, but clinical expertise is one of the biggest factors in socket success. The best materials and designs won’t matter if the team building the socket doesn’t fully understand the body they’re working with.

The Role of Clinical Expertise and Technology

Experience Makes a Difference

Behind every comfortable socket is a team that knows what they’re doing. It’s easy to overlook, but clinical expertise is one of the biggest factors in socket success.

The best materials and designs won’t matter if the team building the socket doesn’t fully understand the body they’re working with.

Prosthetists—those who design and fit prosthetics—rely on years of training and hands-on experience to get it right. They know how to read subtle cues in the limb’s shape.

They understand how muscles react under pressure. They can feel where the socket needs to hold tight and where it should let go.

More importantly, they know how to listen. Because every user is different, a big part of getting the socket right comes from understanding the user’s story.

What kind of movements cause pain? When does the socket feel loose? How long can it be worn before discomfort begins? These details can’t be found in numbers or scans. They come from real conversations, and the best clinicians know how to ask the right questions.

Technology as a Helping Hand

While human experience leads the way, modern tools make a big impact. Today’s best prosthetic clinics use pressure mapping, 3D scanning, and digital modeling to enhance their work. These tools don’t replace clinical skill—they support it.

Pressure mapping, for instance, shows exactly where the socket is applying force. If one area lights up red, it means the pressure is too high.

That information helps adjust the fit in ways that are precise and effective. It also gives the user visual proof of what’s happening, which builds trust and understanding.

3D scanning is another game-changer. It creates an exact digital model of the residual limb. That model can be used to build a socket that mirrors every curve, dip, and rise of the body.

Combined with 3D printing, this allows for faster, more personalized designs that reduce the need for repeated adjustments.

Even motion analysis tools can now be used to study how someone walks with their prosthetic. These insights guide socket alignment and shape so that the user’s movements stay natural and balanced.

A Process, Not a Product

A lot of people think of the prosthetic socket as something that’s “delivered.” But that’s not quite right. It’s not just a product—it’s a process. It begins with an evaluation, but it doesn’t end there. Fitting, testing, adjusting, and sometimes remaking are all part of the journey.

Some users try multiple sockets before finding the one that works. That’s not a failure—that’s part of the process. It’s like trying on shoes.

You don’t know how a pair really feels until you’ve walked in them. The same goes for sockets. What feels fine in the clinic might feel different at home, after a long walk, or after a full day of standing.

That’s why follow-up care is just as important as the first fitting. The goal is not just to get it right once—it’s to keep it right over time.

That requires a team that stays involved, checks in regularly, and makes it easy for the user to speak up when something doesn’t feel right.

Empowering the User

Comfort doesn’t just come from design. It comes from confidence. And confidence comes from knowledge. When users understand how their socket works—and how it should feel—they can spot problems early and ask for help.

That’s why education is key. Users should know what pressure is normal and what’s not. They should know how to put on their socket correctly, how to care for the skin around it, and how to notice signs of trouble.

This kind of awareness prevents small issues from turning into big ones.

Good clinics also offer tools to support this learning—mirror checks, simple self-assessment guides, and open lines of communication.

In some cases, apps and digital trackers can help users keep logs of comfort levels, wear time, or skin issues. These logs give valuable feedback that leads to better care.

The more the user knows, the more they can partner in their own success. Comfort becomes a shared goal, not a one-sided promise.

Many socket designs are tested in clinic settings—walking down a hall, standing for a few minutes, or doing basic movements. But life doesn’t happen in a controlled space. People bend down to tie shoes, sit in meetings, wait in traffic, chase kids, and sometimes stand for hours at work. Comfort has to survive all of that.

Designing for Real Life: How Daily Habits Influence Socket Biomechanics

Comfort Isn’t Just About Standing Still

Many socket designs are tested in clinic settings—walking down a hall, standing for a few minutes, or doing basic movements.

But life doesn’t happen in a controlled space. People bend down to tie shoes, sit in meetings, wait in traffic, chase kids, and sometimes stand for hours at work. Comfort has to survive all of that.

That’s where lifestyle-driven design becomes essential. We need to understand how the prosthetic will be used every single day, not just during a clinic fitting.

Someone working in retail will have very different comfort needs than someone sitting at a desk. A farmer moving through uneven fields will need different support than a college student walking campus sidewalks.

If a socket only works in perfect conditions, it’s not a good socket. It has to work through sweat, stairs, long walks, naps, and rainy days. That kind of performance doesn’t come from guesswork—it comes from studying how real people live.

Sitting, Standing, and Everything In Between

One overlooked factor in socket discomfort is how it behaves when someone is sitting. A socket that feels fine when upright might dig into the skin when the user takes a seat.

The front edge can press into the thigh, or the back may create pressure behind the knee. Over time, these small issues become big frustrations.

For lower-limb users, sitting comfort is huge. A flexible brim or carefully angled edge can make sitting smoother. For upper-limb sockets, the ability to reach forward or rest the elbow on a table without pinching is just as important.

Standing for long periods also demands attention. The socket must hold its shape and distribute weight in a way that keeps the limb supported without causing numbness or hot spots. For users on their feet all day, even small pressure shifts become a problem if left unchecked.

That’s why good socket design always looks at extremes—maximum movement, minimum movement, and everything in between.

Movement Memory and Wear Patterns

Our bodies develop habits. We reach for things in a certain way. We lean on one leg. We carry a bag on one shoulder.

These repetitive patterns affect how we use our prosthetic, and over time, they create wear marks—not just on the device, but on our skin and muscles.

Socket biomechanics can be shaped to respond to those patterns. For example, if someone always steps slightly harder on their left side, that can be offset in the socket’s structure to absorb more force on that side.

If the limb swells after long periods of walking, the socket can include areas designed to expand slightly, reducing pressure without loosening the whole fit.

It’s also possible to rotate or contour the socket in small ways to support movement preferences. This may seem minor, but it has a big impact on long-term ease and posture.

This kind of customization comes from close observation—watching how the person moves in real life, not just in the clinic.

Videos, wearable trackers, or even user journals can offer insight into how they walk, sit, stand, and move throughout their day. That information turns good design into great design.

Seasonal and Environmental Changes

Comfort isn’t just personal—it’s also seasonal. In places like India, where temperatures and humidity can swing dramatically between seasons, the socket has to be ready to adapt.

In hot weather, skin can swell and sweat more, increasing friction and irritation. In cooler months, limbs may contract slightly, creating gaps that lead to wobble or instability.

Materials and venting features play a huge role here. Some liners are built to wick moisture. Others have tiny vents to allow airflow.

A breathable socket keeps the limb cooler and prevents overheating, which can otherwise lead to skin rashes or infections. This matters more than people realize. A sweaty, sticky socket is not just unpleasant—it’s a barrier to regular use.

For users who live in different climates, sockets may even need seasonal tuning. A slightly roomier fit for hot months, or a tighter fit when layers of clothing are worn in the cold, can make everyday life easier.

This kind of environmental design shows that comfort doesn’t happen in isolation. It happens in context—in real, often unpredictable conditions. That’s where thoughtful biomechanics can really shine.

Cultural Movements and Common Poses

In countries like India, people often sit cross-legged, crouch, or squat for daily tasks. These are not typical test movements in Western-style clinics. But for Indian users, these poses are part of life. Socket designs must respect that.

A socket that’s too rigid or poorly contoured may block these poses, making it harder to participate in cultural practices, household chores, or even basic routines like using a floor toilet. When this happens, the socket becomes a limitation, not a support.

To avoid this, socket biomechanics must be shaped with culture in mind. Designers must ask questions like: Can this user kneel comfortably? Can they sit on the floor? Will the socket dig into the thigh during a squat? These details aren’t minor—they’re part of what makes the socket feel like a natural extension of the body.

Comfort in a prosthetic doesn’t come from guesswork—it comes from understanding. The socket is where the body meets the machine, and when that connection is shaped by good biomechanics, it changes everything. It’s not just about walking or moving. It’s about doing so without pain, without hesitation, and without being reminded at every step that something isn’t quite right.

Conclusion

Comfort in a prosthetic doesn’t come from guesswork—it comes from understanding. The socket is where the body meets the machine, and when that connection is shaped by good biomechanics, it changes everything. It’s not just about walking or moving. It’s about doing so without pain, without hesitation, and without being reminded at every step that something isn’t quite right.

True comfort lasts beyond the clinic. It lives in daily routines, in movement that feels natural, and in the confidence to live fully. And that comfort starts with a socket designed not just around the limb, but around the life of the person wearing it.

At Robobionics, we believe every person deserves a prosthetic that feels like a part of them—not a compromise. That’s why we focus not just on technology, but on people, movement, and meaning. Because when the socket fits right, everything else falls into place.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.