See how correct weight-bearing alignment in prosthetics helps prevent chronic back and hip pain by supporting natural posture and movement.

How Weight-Bearing Alignment Prevents Back and Hip Pain in Amputees

When someone loses a limb, life changes in many ways—some expected, others not so obvious. One of the challenges that surprises many amputees is the sudden discomfort in areas of the body they didn’t expect to feel pain—especially the back and hips. It might seem strange at first. After all, if the limb is gone, why does the back hurt?

The answer lies in something most people rarely think about: weight-bearing alignment.

This concept plays a quiet but powerful role in how comfortable and functional a prosthetic user feels each day. It affects balance, posture, walking, and even energy levels. When alignment is off—even by a small amount—it can throw the whole body out of sync. Over time, this imbalance can lead to long-term pain in the lower back and hips. And for amputees already dealing with physical and emotional challenges, this extra pain can take a toll.

But here’s the good news. Proper weight-bearing alignment isn’t magic—it’s science, combined with experience. With the right prosthetic design, professional fitting, and personalized rehab, back and hip pain can be reduced or even avoided altogether. Understanding why alignment matters is the first step toward relief.

Weight-bearing alignment is how your body stays balanced when you stand or walk. It’s about how your bones, joints, and muscles share your body weight. In a healthy person with both limbs, this balance happens naturally. But when someone loses a limb and begins using a prosthesis, this natural balance is disrupted.

Understanding Weight-Bearing Alignment in Amputees

What Is Weight-Bearing Alignment?

Weight-bearing alignment is how your body stays balanced when you stand or walk. It’s about how your bones, joints, and muscles share your body weight.

In a healthy person with both limbs, this balance happens naturally. But when someone loses a limb and begins using a prosthesis, this natural balance is disrupted.

With a prosthetic limb, especially a leg, how your body carries weight completely changes. Your muscles adjust. Your spine adjusts.

Even how your foot hits the ground changes. If the prosthesis isn’t set up correctly—or if your body hasn’t adapted well—you start shifting your weight in ways that aren’t natural. That’s when pain begins to build, especially in the lower back and hips.

The Body Is Like a Chain

Think of your body as a chain of parts. When one part changes, the rest adjust. If the foot is slightly tilted, your knee moves differently.

If your knee is off, your hip swings wrong. If your hip swings wrong, your spine has to bend unnaturally to keep you upright. It’s like building a tower on uneven ground—sooner or later, it tilts and cracks.

For amputees, especially those with lower-limb loss, this domino effect can start with even the smallest misalignment in the socket or prosthetic foot. The alignment might feel fine at first, but over time, the body begins to feel the stress.

Why Back and Hip Pain Happen

Back and hip pain aren’t just random issues for amputees. They are signs that something deeper is going on.

When the spine isn’t aligned properly, the muscles around it work harder to support the body. These muscles, often the lower back and pelvic muscles, become strained.

The hips, on the other hand, play a major role in balance and movement. When one hip has to carry more load or move differently to keep up with the prosthetic side, it wears down.

This uneven effort causes inflammation and tightness. Over time, walking feels harder, and standing for long periods becomes painful.

Even people who have adapted well to their prosthesis may start noticing small issues over time—soreness when waking up, stiffness after walking, or nagging pain after standing still. These early signs are often the result of misalignment.

The Problem with “Good Enough”

Many amputees learn to live with “good enough.” If the prosthesis works and doesn’t hurt too badly, they accept it. But small misalignments don’t stay small.

As weeks and months pass, your body continues adjusting, usually in ways that cause more problems. The way you walk becomes uneven. Your spine develops a curve to compensate. Pain becomes a normal part of your day.

This isn’t how it has to be. The goal isn’t just to walk—it’s to walk well. With proper alignment, you reduce strain, stay active longer, and protect your body from unnecessary wear.

How Alignment Is Assessed

Good alignment starts with a deep understanding of your unique body. This means checking your posture, gait, and how you distribute your weight on each side.

A skilled prosthetist doesn’t just look at how you walk—they look at how your entire body moves.

During fittings, they might make small adjustments to the socket angle, knee alignment, or foot position.

Even moving a component by a few millimeters can change how your body feels. These are not guesses—they’re guided by years of knowledge, tools, and experience.

Modern prosthetic clinics like ours use advanced digital tools and motion tracking systems to measure alignment accurately.

But just as important is the human eye. It takes a trained specialist to see the subtle signs that someone’s body is overcompensating.

Why Everyone’s Alignment Is Different

No two people carry weight the same way. Age, body shape, muscle strength, and injury history all play a role.

A prosthetic setup that works for one person can cause pain in another. That’s why alignment must be personal. There’s no one-size-fits-all.

Even the same person can change over time. Muscles grow stronger or weaker. Weight may shift. As these changes happen, alignment should be reviewed and updated.

Many amputees go years without getting their setup rechecked—only to realize later that this is what caused their back and hip pain.

The spine is built to support your body weight evenly. When both legs carry the same amount of weight and your posture is upright, your spine stays neutral. But for amputees, especially those using lower-limb prosthetics, balance often shifts. If the prosthetic is too short or too long, or if the angle is off, the pelvis tilts. This small tilt causes the spine to lean unnaturally to one side.

The Real Impact of Misalignment on the Spine and Hips

How the Spine Reacts to Poor Alignment

The spine is built to support your body weight evenly. When both legs carry the same amount of weight and your posture is upright, your spine stays neutral.

But for amputees, especially those using lower-limb prosthetics, balance often shifts. If the prosthetic is too short or too long, or if the angle is off, the pelvis tilts. This small tilt causes the spine to lean unnaturally to one side.

The result is muscle fatigue. Your spinal muscles—especially in the lower back—begin to overwork to keep you upright.

Day after day, they stay tight, tired, and inflamed. That tightness creates pressure on nerves, which often leads to dull aches, sharp pain, or even tingling in the back and legs.

This is why some amputees say things like, “My back hurts more than my leg.” It’s not that the prosthetic is directly causing back pain.

It’s that the rest of the body is working overtime to make up for poor alignment. Over time, this imbalance can lead to long-term conditions like sciatica, joint stiffness, and chronic muscle spasms.

Hip Pain Isn’t Just About the Joint

Hip joints are built for motion and weight transfer. In a typical walking pattern, both hips take turns carrying the body’s weight.

For amputees, that pattern is altered. If the prosthesis doesn’t match the body’s natural rhythm, one hip starts carrying more load.

This uneven load wears down the soft tissues around the joint. Muscles become tight and inflamed.

Tendons get strained. The hip joint, especially on the sound limb, begins to wear faster.

This is why many amputees start to feel pain not just in the residual limb but also in the hip of the healthy leg. It’s doing more work than it was designed for.

Even worse, when hip pain sets in, movement becomes harder. You might unconsciously shift more weight to avoid pain, which makes the alignment issue worse.

It’s a vicious cycle. That’s why early adjustment and intervention are so important.

The Emotional and Daily Toll of Physical Pain

Back and hip pain don’t just stay physical—they affect your mood, energy, and outlook. Constant discomfort drains your motivation.

You might begin walking less, avoiding stairs, or skipping activities you used to enjoy.

The body becomes stiff, and your confidence takes a hit. Some amputees even stop using their prosthesis entirely, especially if the pain feels worse than the benefit.

This is why weight-bearing alignment isn’t just a technical detail—it’s a critical part of quality of life.

When alignment is right, your body moves smoothly. When it’s wrong, every step becomes a reminder that something isn’t working.

It’s not just about pain management—it’s about living fully. When your spine and hips are free from strain, you’re more likely to move freely, stay active, and feel mentally strong.

That’s why even tiny alignment changes can make a huge difference in how your entire day goes.

What Proper Alignment Feels Like

When alignment is correct, the body feels lighter. Movements are smoother. The pressure on your hips and lower back decreases noticeably.

You feel more confident when walking or standing. You don’t have to think about every step.

The prosthetic limb begins to feel like a part of your body, not a tool you’re dragging around. The sound limb doesn’t feel overworked. Your gait becomes more balanced. This natural flow is what experts aim for when adjusting a prosthetic.

But this comfort doesn’t happen on its own. It requires time, regular checkups, and adjustments.

A prosthesis is not a one-time fix—it’s a part of your body that needs tuning as you grow, move, and adapt.

The first step to good weight-bearing alignment is making sure the prosthetic fits your body correctly. A socket that is too tight, too loose, or placed at the wrong angle will affect how you stand and walk. This bad posture transfers pressure to your back and hips without you even realizing it.

How to Achieve Better Alignment and Prevent Pain

It Starts With the Right Fit

The first step to good weight-bearing alignment is making sure the prosthetic fits your body correctly.

A socket that is too tight, too loose, or placed at the wrong angle will affect how you stand and walk. This bad posture transfers pressure to your back and hips without you even realizing it.

Getting the right socket fit is not just about comfort—it’s about function. The socket must hold the residual limb securely but gently.

It should distribute pressure evenly across soft tissues. If pressure builds up in one spot, you might adjust your walk without knowing it. Over time, that adjustment can strain your spine and hips.

Proper socket fitting takes time and care. It involves multiple sessions with a skilled prosthetist who listens, observes, and adjusts based on how your body reacts.

You might need several trials to get it right. But once the socket fits well, everything else starts falling into place.

Alignment Is Not a One-Time Fix

Even after your prosthesis feels good, that doesn’t mean alignment is perfect forever. Your body changes. Muscles grow or shrink.

You might gain or lose weight. Your walking habits evolve. All these changes affect how your body distributes weight.

That’s why it’s important to get your alignment checked regularly. Just like a car needs realignment to prevent tire wear, your prosthesis needs realignment to prevent pain. A quick check-up every few months can save you months of discomfort later.

Many amputees wait until the pain becomes too much before they seek help. But by then, muscles are already tight and joints may be inflamed.

Regular visits to your prosthetist help catch these small changes before they turn into big problems.

Daily Movement Matters

Alignment doesn’t just depend on the prosthesis. It also depends on how you move every day. If you spend most of your time sitting, your hips get tight.

If you walk with your weight leaning to one side, your spine starts to curve. Even sleeping positions can affect muscle balance.

Simple movement throughout the day helps your body stay balanced.

Gentle stretching, short walks, and posture awareness can reduce the strain on your back and hips. You don’t need to become an athlete—you just need to move with purpose.

Being aware of how you stand, sit, and move can help you notice early signs of misalignment. If one shoulder looks higher than the other, if your pants wear out faster on one side, or if one hip always feels tighter, these are clues that your body is out of balance.

Rehab Is Key—Not Just Right After Surgery

Rehabilitation isn’t just something you do right after getting a prosthetic. It’s something you return to regularly. Rehab helps you retrain your body to move in healthy ways.

It teaches your muscles how to support your prosthesis. It also strengthens the muscles around your spine and hips to handle weight better.

At Robobionics, we believe in making this process easier through home-based, gamified rehab.

These are interactive programs you can do at home, which help you stay consistent with your exercises. It’s not just about working harder—it’s about working smarter.

This kind of rehab can dramatically reduce back and hip pain over time. It focuses on improving balance, muscle memory, and coordination.

These changes are what keep your alignment stable even as your body changes.

Communication With Your Prosthetist Is Essential

A strong relationship with your prosthetist is one of the best tools you have. They need to know how you’re feeling—what hurts, what feels off, what has changed.

You are the expert on your own body, and your feedback helps them make better adjustments.

Sometimes, even experienced users hesitate to speak up. They feel like they should be used to the discomfort or that they’re complaining too much.

But that’s not true. Pain is not something to accept—it’s something to solve. The sooner you speak up, the easier it is to fix the issue.

Good prosthetists will ask the right questions and listen without judgment. They’ll watch you walk, check your posture, and make careful changes.

These changes are often small, but their impact on your comfort and health can be huge.

You don’t always need a full overhaul of your prosthesis to fix back and hip pain. Often, a few small adjustments can change how your body feels day-to-day.

Real-World Solutions That Make a Difference

Small Changes That Add Up

You don’t always need a full overhaul of your prosthesis to fix back and hip pain. Often, a few small adjustments can change how your body feels day-to-day.

For example, shifting the foot position slightly forward or backward can affect how your knee bends. Raising or lowering the height of your prosthetic leg even by a few millimeters can tilt your pelvis enough to relieve strain on your spine.

One of the most overlooked causes of pain is improper foot angle. When the foot isn’t set flat, you might roll in or out with each step. That twist travels up through your knee, into your hip, and finally into your lower back. Over weeks and months, this builds into chronic soreness or inflammation. Fixing the angle of the foot often takes just minutes but can make a world of difference.

These small tweaks are not guesses—they are the result of listening to your feedback, watching your walk, and applying knowledge of body mechanics.

That’s why having access to a trained prosthetist is critical. They understand that sometimes, the solution is not something you can feel right away but something your body thanks you for later.

The Importance of Symmetry

Balance is a key part of healthy movement. If your weight is always more on one side, muscles begin to shorten or stretch in ways they shouldn’t.

One hip might begin to dip. The spine curves. The shoulders become uneven. You might not notice these things in the mirror, but your muscles feel it every single day.

Symmetry in movement starts with making sure the prosthetic leg and the sound leg share the load equally. This isn’t just about equal length—it’s about equal function.

That means your stride should feel similar on both sides. You should be able to take a full step with each leg without twisting, leaning, or dragging.

When you feel symmetrical, your posture improves naturally. You stand taller, breathe easier, and walk with less effort.

Most importantly, your spine and hips stop fighting to keep you balanced. They can relax and work the way they’re supposed to.

Footwear and Surfaces Matter Too

Sometimes, pain comes not from the prosthesis itself but from what’s under your feet.

Shoes that are too soft, too stiff, or too uneven can throw off your whole alignment. Walking barefoot too often, especially on hard or uneven surfaces, can also put stress on your hips and back.

Choose shoes that support your prosthetic foot and match the height and stiffness of the other shoe. If one shoe is higher, your pelvis tilts.

If one is softer, your stride becomes uneven. These are tiny things, but over time, they shape how your whole body moves.

Also be aware of how different surfaces affect your posture. Soft grass, steep slopes, or uneven pavements all force your muscles to work harder to stay balanced.

This can lead to extra fatigue or pain by the end of the day. Learning how to walk on these surfaces safely—sometimes with the help of rehab exercises—can improve your alignment and reduce the impact on your joints.

Staying Ahead of the Pain

One of the most important things you can do is notice the early signs. Pain doesn’t come all at once—it builds. You might feel it as a small pinch in your lower back after a walk.

Or maybe your hip feels stiff in the morning. These are not things to ignore. They are signals that something is off.

Checking in with your body each day helps. Ask yourself simple questions: Do I feel balanced? Is one leg working harder than the other? Is my back tight? When you catch these signs early, you can make small adjustments before the pain becomes chronic.

If your prosthetic feels different, or if you notice a change in how your clothes fit, tell your prosthetist. These small clues can help pinpoint where your alignment is off. And the sooner you act, the easier it is to fix.

At Robobionics, we encourage every user to take these signals seriously. Alignment is not something you fix once—it’s something you keep fine-tuning. That’s what keeps your body strong and pain-free in the long run.

Your prosthesis helps you move, but your muscles still do the work of keeping you balanced. One of the most effective ways to avoid back and hip pain is to strengthen the muscles that support your spine and hips. This includes your core, glutes, and pelvic stabilizers. When these muscles are strong, they take pressure off your joints and allow your body to move with more control.

Long-Term Strategies for Healthy Movement and Pain Prevention

Building Strength in the Right Areas

Your prosthesis helps you move, but your muscles still do the work of keeping you balanced. One of the most effective ways to avoid back and hip pain is to strengthen the muscles that support your spine and hips.

This includes your core, glutes, and pelvic stabilizers. When these muscles are strong, they take pressure off your joints and allow your body to move with more control.

Even if you’ve never done structured exercise before, simple movements can help. Sitting upright for a few minutes without back support strengthens your core.

Standing on your prosthetic leg (safely, and near support) improves your balance and works the muscles around the hip. Slow, mindful walking builds endurance and coordination.

You don’t need to push yourself hard or do fancy routines. The goal is consistency. Five minutes a day of targeted movement can make your gait smoother and reduce how much your lower back and hips have to strain.

Stretching to Stay Aligned

Tight muscles can pull your body out of alignment. This happens often in amputees, especially in the hips, hamstrings, and lower back.

When these muscles stay tight, they change how your pelvis moves. That affects your spine and leads to discomfort.

Stretching helps release this tension. It also improves blood flow and makes your movements smoother.

A few simple stretches, like gently pulling your knee to your chest or leaning forward to stretch your hamstrings, can make walking easier.

These stretches don’t need to be deep or painful. Gentle, repeated movements done daily will have a much bigger impact than trying to stretch hard once a week.

It’s important to be aware of how your body feels before and after movement. If a stretch makes you feel more balanced, more upright, or more relaxed, that’s a sign it’s helping your alignment.

Sleep and Rest Positioning

Your alignment doesn’t take a break when you sleep. The way you rest at night can affect how your spine and hips feel the next day.

Many amputees unknowingly twist their bodies during sleep to stay comfortable, especially if the prosthetic is removed at night. This twisting can cause tightness in the hips and lower back.

Using support pillows between the knees or under the lower back can help keep your spine neutral.

Sleeping on your back with a pillow under the knees or on your side with support between the thighs can reduce pressure on the hips and prevent misalignment.

Over time, good sleep posture helps your muscles relax more deeply, which can reduce pain during the day. It also helps you wake up feeling refreshed rather than stiff and sore.

Mental Wellness and Physical Alignment

Pain affects not just your body but also your mind. And your state of mind affects your posture and movement.

Stress and anxiety often cause people to clench muscles without realizing it—especially in the shoulders, back, and hips. Over time, this tension pulls your spine out of balance and adds to pain.

Practicing relaxation techniques, breathing deeply, or simply taking breaks during the day can help you reset your posture.

When your mind feels calm, your muscles tend to relax too. This helps you maintain better alignment naturally.

You don’t need a full meditation routine. Just taking two minutes to close your eyes, breathe slowly, and feel how your body is sitting or standing can make a real difference.

Adapting Through the Years

As you age, your body changes. Muscle tone shifts. Bone structure changes. Your activity level might slow down.

These changes affect how your body balances itself, even if your prosthetic hasn’t changed.

That’s why long-term prosthetic users need to keep adapting their alignment. What worked five years ago might not work today.

Getting a yearly check-up—even if nothing feels wrong—can catch small issues early. It’s not about fixing problems—it’s about staying ahead of them.

Some amputees find that they need a different type of foot or a softer socket as they age. Others discover that changes in weight have altered how they stand.

All of these things matter, and none of them are unusual. The important thing is to keep evolving your prosthetic care as your body evolves.

One of the most powerful tools you have is your own awareness. Your body constantly gives you feedback. It might be a dull ache in the morning, stiffness after sitting, or a strange feeling in your stride. These aren’t things to ignore—they’re early signs of misalignment or overuse.

Empowering Yourself With Knowledge and Support

Listening to Your Body Every Day

One of the most powerful tools you have is your own awareness. Your body constantly gives you feedback. It might be a dull ache in the morning, stiffness after sitting, or a strange feeling in your stride.

These aren’t things to ignore—they’re early signs of misalignment or overuse.

Many amputees assume pain is just part of the process, especially if they’ve been living with a prosthesis for a long time.

But pain is a message, not a rule. If you feel sore regularly, especially in your back or hips, your body is telling you something is off.

Start paying attention to patterns. Does your pain get worse after walking on a certain surface? Do you feel more comfortable in one pair of shoes than another? Does your posture shift when you’re tired?

These small observations can guide you to smarter decisions and help your prosthetist make better adjustments.

Keeping a simple journal or using a phone app to track how you feel each day can be helpful. It gives you and your care team a clearer picture of what’s working—and what needs to change.

Finding the Right Team

No one should go through prosthetic care alone. Having the right support team makes a huge difference—not just for comfort, but for your long-term health.

That team includes your prosthetist, physiotherapist, rehabilitation specialist, and, just as importantly, you.

At Robobionics, we focus on building that support system around every individual. We believe your prosthetic journey is personal, and your care should reflect that. We don’t just adjust devices—we work with you to understand your goals, your challenges, and your lifestyle.

Your prosthetist should be someone you trust, someone who listens, and someone who is always willing to make changes if you’re not comfortable.

And your rehab team should help you stay active in ways that fit your life, not someone else’s idea of recovery.

If you ever feel unheard or dismissed, it’s okay to seek a second opinion. The quality of your care affects everything—from your daily pain levels to your long-term mobility. You deserve a team that sees your whole picture.

Technology Can Help—but It Needs the Human Touch

Modern prosthetics have come a long way. From lightweight materials to microprocessor-controlled joints, today’s devices can mimic natural movement better than ever. But technology alone isn’t enough.

A high-tech device won’t feel right if it isn’t aligned correctly. Even the best prosthetic hand or foot will fall short without personalized care.

That’s why, at Robobionics, we combine technology with human insight. We use tools like gait analysis and digital alignment systems to get things right—but we also rely on what you feel and experience.

The human body isn’t a machine. It’s alive, changing, and emotional. Your care must reflect that.

The most powerful technology is the one that responds to your needs. That’s why every fitting and adjustment we do is built around what you feel.

Comfort and function must go hand in hand. And alignment is what brings those two things together.

Staying Active Is Part of the Solution

Movement is medicine. Staying active—within your comfort and ability—keeps your muscles strong and your joints flexible. It also helps your body maintain good alignment naturally. You don’t have to run marathons.

Even small, daily activities like standing while brushing your teeth, walking around the house, or doing a few light stretches in the morning can help.

Avoiding movement because of pain often makes the problem worse. Muscles tighten. Posture becomes rigid. The body forgets how to move naturally. The goal is to find safe, pain-free ways to keep moving every day.

That’s why we’ve designed home-based, gamified rehabilitation programs. These fun, easy-to-follow sessions help you build strength and balance at your own pace. And because they’re built like games, they’re more enjoyable than traditional rehab—and more likely to become part of your routine.

It’s about giving you control over your recovery, not just reacting to problems when they come up.

Conclusion

Back and hip pain in amputees is not something to accept—it’s something that can be prevented and managed through proper weight-bearing alignment. When your prosthetic is fitted well, your muscles work in balance, your spine stays stable, and your daily movements become easier and more natural.

Pain is often a signal that something needs to be adjusted. It’s not just about the device—it’s about how your whole body moves with it. Regular check-ups, staying active, listening to your body, and working with a skilled team can help you stay aligned and pain-free.

At Robobionics, we believe that every amputee deserves not just mobility, but long-term comfort and confidence. Our focus on precise alignment, personalized care, and supportive rehab ensures that your prosthetic works with your body—not against it.

If you’re feeling discomfort or unsure about your alignment, don’t wait. Let’s make your movement smoother and your days less painful.
Reach out today for a personalized evaluation or book a free demo of Grippy™ to see the Robobionics difference.

Your comfort is not a luxury—it’s a right. Let’s help you claim it.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.