Discover the latest socket interface materials designed to reduce irritation and improve comfort for users with sensitive skin.

Advances in Socket Interface Materials for Sensitive Skin

When someone wears a prosthetic limb every day, their comfort depends on more than just the fit or alignment. It also depends heavily on the material that touches their skin—the socket interface. For people with sensitive skin, this layer is incredibly important. It can either protect the limb and help them move freely, or cause pain, irritation, and even wounds that make wearing the prosthesis impossible.

At Robobionics, we’ve seen this struggle up close. In India, where heat, humidity, and long hours of wear are part of everyday life, many prosthetic users with sensitive skin find it hard to wear their limb comfortably for more than a few hours. The material inside the socket gets warm, sticky, and causes itching or even rashes. That’s why the search for better socket interface materials has become a serious focus—not just for comfort, but for health, mobility, and quality of life.

Wearing a prosthetic limb may seem like a simple routine from the outside. But for those who use one every day, especially with sensitive skin, it’s a constant balancing act. The skin on a residual limb goes through pressure, rubbing, moisture buildup, and heat every hour the socket is worn. These effects are more intense in warmer climates, where sweat and humidity are unavoidable.

Understanding the Problem: Why Sensitive Skin Needs Special Care

The Daily Challenge of Prosthetic Wear

Wearing a prosthetic limb may seem like a simple routine from the outside. But for those who use one every day, especially with sensitive skin, it’s a constant balancing act.

The skin on a residual limb goes through pressure, rubbing, moisture buildup, and heat every hour the socket is worn. These effects are more intense in warmer climates, where sweat and humidity are unavoidable.

When the interface material inside the socket isn’t right, the skin reacts. Redness appears. Blisters form. The user may begin to feel stinging or a constant itch.

Over time, that irritation turns into open wounds. And once the skin breaks, the prosthesis can no longer be worn. This means the user loses mobility, becomes dependent again, and may feel frustrated or helpless.

It’s not just about a rash. It’s about losing freedom.

That’s why materials inside the socket must do more than just fit. They have to protect. They must allow the skin to breathe.

They must prevent friction while staying snug. And they must do all this for long hours without causing breakdown.

Not All Skin Is the Same

Some people can wear basic socket liners for years without any issues. But many others can’t go a full day without discomfort.

The skin on the residual limb is often more delicate than skin elsewhere. This is especially true for people with thin skin, poor circulation, recent surgeries, or health conditions like diabetes.

What makes it more complex is that skin sensitivity varies from person to person. One user may find silicone liners soothing.

Another may react badly to them. Some people need more cushioning. Others need cooler materials. It’s never a one-size-fits-all problem.

At Robobionics, we’ve learned that understanding a person’s skin is just as important as understanding their limb. That’s why we ask questions not just about fit, but about how the skin feels at the end of the day.

We ask how much they sweat. Whether they’ve ever had a rash from liners. If they feel pressure in certain areas more than others.

The answers guide us toward choosing the right material. And as new materials are developed around the world, we bring the best of those advances to our users right here in India.

Years ago, most prosthetic sockets were lined with basic foams or hard plastics. These worked well enough to shape the limb and hold it in place. But they were never really designed with skin health in mind. They trapped heat. They absorbed sweat. And they became a breeding ground for bacteria.

Traditional Materials and Their Limitations

The Old Way of Thinking

Years ago, most prosthetic sockets were lined with basic foams or hard plastics. These worked well enough to shape the limb and hold it in place.

But they were never really designed with skin health in mind. They trapped heat. They absorbed sweat. And they became a breeding ground for bacteria.

Even as silicone liners became more common, they weren’t perfect. While softer than plastic, silicone has a tendency to retain heat.

For someone walking several kilometers a day or working in outdoor conditions, this quickly becomes uncomfortable. The skin can soften too much, making it more likely to break or peel.

Another issue is with the way traditional liners grip the skin. Many older designs rely on a tight hold to keep the socket in place.

But for sensitive skin, that tightness can be too much. It creates constant pressure on a few key points, leading to bruising or deep-tissue irritation.

What we found is that these materials didn’t fail because they were poorly made. They failed because they were made for a general user, not for a user with specific skin needs.

The Invisible Problem of Moisture

Moisture is one of the biggest enemies of sensitive skin inside a prosthetic socket. As the user moves, sweat builds up. If the material doesn’t let that moisture escape, it gets trapped between the liner and the skin.

Over time, this weakens the skin barrier. What begins as a mild itch can quickly become an infection.

Some older liners absorb sweat but don’t dry quickly. Others resist moisture but become slippery when wet, which leads to movement inside the socket.

Either way, the result is the same: friction, movement, and breakdown.

At Robobionics, we’ve seen users who had to stop using their prosthetic limbs entirely during the hot season simply because their skin couldn’t handle the trapped heat and sweat.

That’s unacceptable. People deserve solutions that work all year round—not just in a cool room.

This is why researchers and prosthetic engineers around the world have focused in recent years on solving these skin challenges using smarter, more adaptive materials.

In the past decade, the prosthetics industry has seen a significant change in how socket interfaces are designed. Instead of just focusing on support and grip, more attention is now being given to how materials interact with human skin—especially skin that is fragile, reactive, or easily injured. This shift has opened the door to a new generation of interface materials that are designed from the inside out, starting with the user’s skin and building outward.

A New Generation of Socket Interface Materials

The Shift Towards Skin-Friendly Innovation

In the past decade, the prosthetics industry has seen a significant change in how socket interfaces are designed.

Instead of just focusing on support and grip, more attention is now being given to how materials interact with human skin—especially skin that is fragile, reactive, or easily injured.

This shift has opened the door to a new generation of interface materials that are designed from the inside out, starting with the user’s skin and building outward.

These newer materials are no longer just soft. They are smart—engineered to manage heat, moisture, friction, and pressure all at once.

The goal is not just to cushion the limb but to create a healthy environment around it, one that supports the skin and allows it to recover and breathe, even during intense or long-term use.

At Robobionics, we closely follow global developments in this field. But we don’t just read about them—we test them in real-life conditions, with real users, across India.

We want to know how a material performs not in a controlled lab, but in the dust, heat, and humidity of daily life here.

Breathable Liners: Letting the Skin Breathe Again

One of the biggest breakthroughs in recent years is the introduction of breathable liner systems. These are made with multi-layered fabrics that allow air to pass through while still maintaining a snug grip.

The inner layer is designed to sit gently against the skin, often with anti-bacterial or hypoallergenic coatings. The middle layer allows for airflow and moisture escape.

The outer layer provides strength and structure to hold the socket firmly in place.

This design helps reduce the moisture problem that affects so many users in warm climates.

When sweat is allowed to evaporate instead of getting trapped, the skin stays cooler and drier. And when the skin stays dry, it stays stronger and less prone to damage.

These liners also use materials that stretch in multiple directions, adjusting naturally to changes in limb shape throughout the day.

This flexibility helps prevent pressure sores and reduces the number of times a user has to adjust or remove the socket.

Our users who switch to breathable liners often report immediate improvements.

They say the heat feels less intense, their skin doesn’t burn by the end of the day, and they no longer feel like they’re “peeling” the prosthetic off at night.

Medical-Grade Silicone, Reimagined

While silicone remains one of the most common materials used in socket interfaces, it has also evolved.

Traditional silicone was often dense and less forgiving, causing problems for those with delicate or dry skin. But today’s medical-grade silicone is lighter, softer, and more responsive.

These new blends are infused with skin-soothing agents and are designed to maintain a smooth, gentle surface even during movement.

Some are made with additives that fight bacteria or resist fungal growth, addressing one of the hidden causes of rashes and infections.

Modern silicone liners also hold their shape better over time. They don’t harden or crack with repeated use, which means less risk of rough edges irritating the skin.

They’re also easier to clean, and many are machine-washable or quick-drying—another benefit for daily hygiene.

We’ve worked with several users who had previously given up on silicone because of itching or sweat buildup.

With the newer medical-grade versions, many have found they can return to using silicone without discomfort, and with greater skin health overall.

Advances in Gel Interfaces

Gel materials have long been used in prosthetics for their cushioning effect, but they used to come with drawbacks. Older gel liners were sticky, heavy, and retained heat.

But that’s changed. The latest gel interfaces use lightweight, breathable gel polymers that mold gently to the skin while allowing air to circulate.

These gels spread pressure evenly across the surface of the limb, which is especially helpful for users with sharp bone edges, scar tissue, or very thin skin.

They don’t press too hard in one area but rather adapt to the body’s natural shape. This reduces the chance of localized irritation or deep tissue pain.

One of the great advantages of modern gel liners is how they reduce micro-movement. They “grip” the limb just enough to prevent sliding, without pulling or rubbing.

This means fewer friction points and less risk of blisters or ulcers.

We recommend gel liners especially for users recovering from recent surgeries, as they provide soft protection while the skin is still healing.

They can also be a great solution for elderly users who may have thinner or more delicate skin.

As prosthetic design continues to evolve, one of the most promising developments has been the creation of hybrid interface materials. These materials are crafted by combining the strengths of different components—like gel, silicone, and breathable fabrics—into a single system that provides both support and comfort.

Hybrid Materials: Blending Strength with Softness

The Best of Both Worlds

As prosthetic design continues to evolve, one of the most promising developments has been the creation of hybrid interface materials.

These materials are crafted by combining the strengths of different components—like gel, silicone, and breathable fabrics—into a single system that provides both support and comfort.

The goal of hybrid materials is to eliminate the need for trade-offs. In the past, if a user wanted maximum softness, they might have had to give up firmness.

If they needed a cooler material, it might have lacked durability. But now, by layering or weaving different textures and technologies together, manufacturers can offer interfaces that adjust to both the environment and the skin.

At Robobionics, we often suggest hybrid liners for users with multiple skin challenges. For example, someone might have dry, sensitive skin along the top of the limb but experience pressure pain near the base.

With a hybrid liner, we can select a model that has cooling, breathable fabric along the top and a cushioned gel or silicone layer where it’s needed most.

This kind of custom matching allows for far greater skin protection and overall stability.

Adapting Throughout the Day

One of the lesser-known struggles of prosthetic users is how much their residual limb changes throughout the day.

It can swell in the morning, shrink by evening, or respond differently depending on the user’s activity, diet, or environment.

This constant fluctuation means that a socket that fits perfectly at 9 a.m. might feel tight or loose just a few hours later.

Hybrid interface materials are particularly good at handling these changes. Many of them include stretch zones that allow for expansion without pressure.

Others use memory foam-like components that conform to the limb’s shape but return to their original form when not in use.

These dynamic adjustments reduce the risk of friction, which is a leading cause of skin problems.

Some newer hybrid liners even use temperature-sensitive layers. These materials become more flexible as they warm with body heat, which helps the liner adapt more closely to the limb after a few minutes of wear.

That added softness doesn’t just feel better—it protects the skin from sudden pressure shifts during movement.

Creating Stability Without Sacrificing Skin Health

One of the biggest misconceptions about prosthetics is that a tight grip equals stability. But anyone with sensitive skin knows that too much pressure in the wrong place can do more harm than good.

That’s where hybrid materials shine. They provide structure and hold, but they also distribute weight and pressure in smarter ways.

Instead of relying on one central area to do all the holding, hybrid liners spread the grip across multiple points. This creates a more balanced connection between the limb and the socket.

The result is a more secure fit that doesn’t rely on squeezing or pressing hard against sensitive spots.

For our users who are active—those who walk long distances, ride scooters, work on their feet, or even play sports—this balance between hold and protection is essential.

It allows them to move freely without worrying that their prosthesis will slide or cause damage. They don’t need to choose between staying active and staying comfortable.

As much as technology has advanced, there’s no single material that works for everyone. What feels soft to one person may feel sticky to another. What keeps one user cool may leave another sweating. And what one person wears comfortably for 12 hours might irritate someone else after just 30 minutes.

Material Choice as a Personal Journey

No Universal Solution

As much as technology has advanced, there’s no single material that works for everyone. What feels soft to one person may feel sticky to another.

What keeps one user cool may leave another sweating. And what one person wears comfortably for 12 hours might irritate someone else after just 30 minutes.

That’s why the process of finding the right socket interface material is personal. It takes testing, feedback, and sometimes a little patience.

At Robobionics, we never rush this step. We always tell our users that choosing their interface is like choosing a second skin—it has to feel right, not just look right.

We offer test fittings with different liners, let users try them in real-world conditions, and check in regularly to adjust based on feedback.

Our goal is not to sell the most expensive material or the newest trend. It’s to find what works for that person, for their skin, their lifestyle, and their goals.

We also educate users on how to care for their interface materials. No matter how advanced the liner is, if it’s not cleaned or dried properly, it won’t protect the skin the way it should.

Simple steps—like washing with mild soap, drying thoroughly, and storing the liner in a cool place—can extend the life of the material and prevent skin issues.

India presents a unique challenge for prosthetic users. High temperatures, high humidity, frequent sweating, and a lot of dust in the air—these are conditions many prosthetic manufacturers abroad don’t fully consider. Most advanced socket interface materials are developed in labs in cooler climates, where users don’t have to think about heat rash or sweat buildup as daily concerns.

Meeting Real Needs: Material Innovation in the Indian Context

Designing for Heat, Humidity, and Real-World Conditions

India presents a unique challenge for prosthetic users. High temperatures, high humidity, frequent sweating, and a lot of dust in the air—these are conditions many prosthetic manufacturers abroad don’t fully consider.

Most advanced socket interface materials are developed in labs in cooler climates, where users don’t have to think about heat rash or sweat buildup as daily concerns.

But here, those problems are part of everyday life.

At Robobionics, we’ve worked with users from the coastal heat of Chennai to the dry, dusty streets of Jaipur. In every corner of India, skin sensitivity is heightened by the climate.

That’s why we don’t just rely on the technical data provided by global manufacturers. We put these materials through real-world trials.

We test them in our conditions, with our people, during hot days and long walks. We listen closely to what users feel—not just during the first hour, but at the end of the day, when discomfort tends to build.

Many imported liners, for example, claim to offer moisture resistance. But when worn in peak summer months here, they often trap sweat inside. That leads to softening of the skin, which leads to irritation.

So, we began working with suppliers who could tweak or custom-manufacture liners with added venting or faster drying rates.

We focused on sourcing breathable hybrid fabrics and cooling gel interfaces that hold up better in warm environments.

We also educate users on how to manage heat with their prosthesis—wearing breathable clothing, using powders approved by skin doctors, and removing the prosthesis at intervals if needed.

Material is only one part of the equation. The way it’s used, cleaned, and cared for matters just as much.

Durability Over Time

Another key factor we focus on is longevity. A liner might feel great in the first month, but how will it perform after six? In India, prosthetic users often wear their limbs for long hours, sometimes without a break.

Many travel long distances, work physically demanding jobs, or live in rural areas where prosthetic maintenance is harder to access.

This means socket interface materials must last. They must keep their shape, softness, and grip over time—even when cleaned in less-than-ideal conditions or worn with less-than-perfect hygiene routines.

Some users may not have access to air conditioning or dryers. Materials must be tough enough to survive that.

We look for materials that hold up to frequent donning and doffing. We check if the outer surface starts peeling, if the inner lining cracks or hardens, and how the edges behave after weeks of bending.

These aren’t small details—they’re the difference between a liner that supports daily life and one that becomes a problem users try to avoid.

That’s why we often recommend materials that strike a middle ground—not just the most cutting-edge, but the most reliable in the long run.

Affordability and Access

Cutting-edge materials often come with a high price tag. And while users in metro cities may have more choices, many in smaller towns or rural areas are working with tighter budgets.

That doesn’t mean they deserve less comfort or protection. It just means we have to be smarter about options.

One of our proudest efforts at Robobionics has been finding cost-effective alternatives to premium liners.

By working closely with material suppliers and modifying standard liners for local use, we’ve developed budget-friendly options that still offer breathability, softness, and skin safety.

We’ve also created modular socket designs that allow liners to be changed without remaking the whole prosthesis.

This means users can try different materials over time without needing to replace everything—a more sustainable and affordable approach.

Our team doesn’t just look at the price tag. We look at value—how many hours of comfortable wear can this material give? How much downtime will it prevent? How many skin problems can it help avoid? The answers to these questions guide our recommendations.

We believe that skin care, comfort, and quality of life should never be limited by cost. That’s why we always offer flexible options, explain the pros and cons honestly, and support our users no matter what they choose.

Conclusion

Sensitive skin shouldn’t stand in the way of a full and active life with a prosthetic limb. With the latest advances in socket interface materials—from breathable fabrics and medical-grade silicone to innovative hybrid designs—users now have more choices than ever before. These materials are not just softer or lighter; they’re smarter, more adaptive, and built to protect the skin in real-world conditions.

At Robobionics, we combine this global innovation with deep local understanding. We test every material in India’s climate, with Indian users, and tailor every solution to individual needs. Because for us, a socket isn’t just a piece of equipment. It’s the connection point between technology and the human body—between mobility and freedom.

If you or someone you know is struggling with skin discomfort while using a prosthetic, don’t settle. The right material can change everything—from how your skin feels to how confident you are in every step. Let’s build a future where sensitive skin doesn’t hold anyone back. Let’s make comfort standard, not optional.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.