Discover the most effective medications and therapies for relieving post-amputation pain and improving your quality of life after limb loss.

The Best Medications and Therapies for Post-Amputation Pain

Losing a limb is life-changing. It’s not just about adapting to physical challenges or learning to use a prosthetic. One of the hardest parts comes after the surgery—living with post-amputation pain. Many people aren’t prepared for it. The pain can feel like it’s coming from a part of the body that’s no longer there. It can be sharp, burning, or stabbing. Sometimes it stays for months or years. This pain can affect sleep, mood, and even the will to go out and live fully again.

After an amputation, it’s normal to expect soreness around the surgical site. But what surprises many people is that the pain doesn’t always stop there. Some feel pain in the part of the limb that’s no longer there. This is called phantom limb pain. Others feel sharp or burning pain where the limb was removed, often around the scar or remaining tissues. This is known as residual limb pain.

Understanding Post-Amputation Pain

What Is It and Why Does It Happen?

After an amputation, it’s normal to expect soreness around the surgical site. But what surprises many people is that the pain doesn’t always stop there.

Some feel pain in the part of the limb that’s no longer there. This is called phantom limb pain. Others feel sharp or burning pain where the limb was removed, often around the scar or remaining tissues.

This is known as residual limb pain.

These two types of pain can feel very different, but they often appear together. The cause isn’t always simple. After an amputation, nerves in the body get disrupted.

They may form what’s called neuromas—small, tangled balls of nerve tissue that can send mixed or painful signals to the brain.

The brain, still wired to receive signals from the lost limb, may interpret these signals as real pain in a place that no longer exists.

Sometimes the pain feels like tingling, sometimes like pressure or even cramps. It can come and go, or stay constant.

Some people only feel it at night. Others feel it most when they try to use a prosthetic or after physical activity. It’s deeply personal. Two people with similar amputations may have totally different experiences.

The Emotional Side of Pain

Pain isn’t just physical. When you hurt every day, especially after something as traumatic as an amputation, it can take a toll on your mind.

You might feel frustrated, hopeless, or even angry. You might avoid walking, exercising, or meeting people because the pain gets worse.

This can lead to anxiety or depression, which in turn can make the pain feel even stronger.

This mind-body connection is very real. That’s why treating post-amputation pain is not just about stopping physical discomfort. It’s also about addressing how it affects your life and emotions.

At Robobionics, we believe in treating the whole person—not just the symptoms. That means finding a plan that works for your body, your mind, and your lifestyle.

Pain Is Not the Same for Everyone

Another important thing to know is that there’s no single solution. What works for one person may not help another. Your body, your type of surgery, your overall health, and even your emotional state all play a role.

The good news is, there are many options. Medications, therapies, and new technologies are all improving. Some people find relief with traditional medicine.

Others get better results with therapy or alternative treatments. The key is to understand your options and work closely with a team that listens and adjusts as you go.

Medications for Managing Post-Amputation Pain

How Medications Can Help

Pain medications play a big role in controlling post-amputation pain, especially in the early stages after surgery. But they can also be useful long after healing if pain continues.

Medications don’t cure the pain, but they can make it more manageable. The goal is to lower the intensity, improve your sleep, and help you get back to daily life without feeling overwhelmed.

Doctors don’t always start with the strongest drugs. They begin with milder options and increase them only if needed.

This is because stronger drugs can come with side effects or risks if taken too long. The most important thing is that medication must be tailored to your needs—your type of pain, your health, and how your body reacts to treatment.

Over-the-Counter Pain Relievers

For many people, the first type of medication recommended is an over-the-counter pain reliever like paracetamol or ibuprofen.

These can help with mild pain or inflammation, especially in the early weeks after surgery. While they may not fully stop phantom pain, they can help reduce background discomfort and make you more comfortable using a prosthetic.

However, if pain continues for months or worsens, these simple medicines may no longer be enough. That’s when doctors look at stronger prescription options.

Prescription Medications for Nerve Pain

Post-amputation pain often comes from irritated or damaged nerves. That’s why some of the most effective medications are the ones that target nerve signals, not just pain in general.

These are not typical painkillers. In fact, some were first used for other problems like depression or seizures, but doctors discovered they also help calm nerve pain.

One group of medicines often used are antidepressants—specifically those called tricyclic antidepressants or SNRIs. They don’t work instantly.

It may take a few weeks to notice results. But for many amputees, they bring long-term relief by changing how pain messages travel through the nervous system.

Another group is anticonvulsants, which are usually given for epilepsy. Drugs like gabapentin or pregabalin work well for phantom pain because they quiet the overactive nerve endings that cause burning, stabbing, or electric shock-like sensations.

It’s important to remember that taking these doesn’t mean you’re being treated for depression or seizures. You’re being treated for nerve pain—and these drugs happen to be very effective for that.

Opioids: A Careful Choice

Sometimes, doctors may prescribe opioids like tramadol or morphine. These are strong painkillers that work quickly.

But they are used very carefully. Opioids can become addictive if used for too long or in high doses. That’s why they’re usually only given for short periods, such as after surgery or during severe flare-ups.

If opioids are part of your treatment, your doctor will likely monitor you closely. The goal is to use the smallest effective dose for the shortest time possible.

Many patients eventually switch to milder medications or other therapies once their pain becomes more stable.

Topical Medications

In some cases, applying medication directly to the skin can help. Creams or patches that contain lidocaine or capsaicin can reduce surface pain or sensitivity around the residual limb.

These don’t go through your whole system like pills do, so they may have fewer side effects. They’re especially useful when your limb becomes very sensitive to touch or pressure, which can happen with neuromas or skin irritation.

These topical treatments are often used alongside other medications. While they might not stop deeper nerve pain, they can provide a layer of relief that makes day-to-day activities more comfortable.

Medications Are Only One Part of the Solution

While medications can help, they usually work best when combined with other treatments. Pain is complex. It’s not just about nerves or muscles. It’s about how the body and brain react, how you move, how you sleep, and how you feel emotionally.

That’s why many doctors and clinics use a mix of medications and therapies for the best results.

Physical and Alternative Therapies for Post-Amputation Pain

Why Therapy Matters

Medication can take the edge off pain, but it doesn’t fix everything. That’s where therapy comes in. For many amputees, combining physical and alternative therapies with medication is what finally brings lasting relief.

Therapy helps the body adjust, but it also retrains the brain. That’s important, especially when dealing with phantom limb pain, which comes from signals being misread by the brain.

Physical and alternative therapies don’t just ease pain. They help you feel in control again. They give you a way to act, rather than just react. That feeling alone can ease stress and reduce how much pain bothers you day to day.

Physical Therapy: Rebuilding Strength and Reducing Pain

Right after an amputation, most people begin a basic physical therapy routine. The goal at first is simple—keep the rest of your body strong and flexible, and help your wound heal properly.

But physical therapy goes far beyond that.

A good therapist will also work with you to keep the muscles around your residual limb active. This helps prevent stiffness and poor circulation, both of which can make pain worse.

Exercises also help train your body to move in a balanced way. When you move better, you feel better. Over time, this reduces strain on the joints and nerves.

As your body adjusts to using a prosthetic, therapy becomes even more important. Learning how to wear and walk with a prosthetic properly prevents added stress and pressure.

Poor fitting or overuse can lead to pain flare-ups. Your therapist will help you avoid these problems before they begin.

Sometimes therapists use treatments like massage, heat therapy, or ultrasound. These can reduce tightness and soothe irritated nerves.

Even basic things like posture training and balance work can go a long way in making everyday movement more comfortable.

Mirror Therapy: Rewiring the Brain

Mirror therapy is one of the most fascinating—and surprisingly effective—methods for reducing phantom limb pain. It’s based on a simple idea.

When you place a mirror next to your intact limb and move it, your brain sees the reflection and thinks your missing limb is moving too.

This can sound strange, but many people find relief within just a few sessions. Phantom limb pain is often caused by the brain’s confusion.

It still expects to receive signals from the missing limb. Mirror therapy helps rewire the brain and calm that confusion.

It doesn’t work for everyone. But for those it does help, the effects can be powerful. It’s safe, simple, and easy to do at home with some guidance. Many amputees use it as part of a daily pain management routine.

Acupuncture and Dry Needling

In some cases, alternative therapies like acupuncture or dry needling can provide extra relief. These involve inserting very thin needles into the skin at specific points to stimulate the nervous system.

For some, this helps reduce pain signals or loosen tight muscles.

The science behind these methods is still growing, but many people report feeling less pain or more relaxation after sessions. The effects can last from a few days to a few weeks.

When used alongside other treatments, acupuncture or dry needling can add another layer of comfort to your recovery plan.

It’s important to go to licensed professionals who have experience working with amputees. Not all practitioners are familiar with how limb loss changes muscle patterns or nerve behavior.

TENS Therapy: Electrical Relief

Transcutaneous electrical nerve stimulation—better known as TENS—is another therapy that works for some people.

It uses a small device that sends gentle electrical signals through pads placed on the skin. These signals can block or disrupt pain messages going to the brain.

TENS doesn’t hurt, and many people use it at home. It’s most effective for surface-level pain or when nerves are overly sensitive.

While it may not work for deep phantom pain, it’s a good option to explore, especially when combined with physical therapy or medications.

TENS therapy is usually introduced by a therapist or doctor who shows you how to use it safely. It’s non-invasive and has very few risks, making it a popular option for those looking to reduce how often they rely on medication.

Yoga, Meditation, and Mind-Body Approaches

Pain doesn’t only live in the body. It also takes root in the mind. That’s why therapies that address stress, anxiety, and mental tension can make a real difference.

Yoga, for instance, improves flexibility and body awareness, while also calming the mind. Simple poses or guided routines can be adapted for amputees, and even seated practices offer major benefits.

Meditation and breathing exercises are also useful tools. They teach you how to focus, slow your breathing, and lower your stress. When the brain is calmer, pain tends to feel less intense.

Over time, these habits can even reduce how often pain occurs.

Some people also try guided visualization or biofeedback. These techniques teach you how to take control of your body’s responses, like muscle tension or heart rate.

With practice, you can train your body to respond more gently to pain triggers.

Surgical and Emerging Treatments for Post-Amputation Pain

When Other Treatments Aren’t Enough

Most people prefer to start with medications or therapy—and that’s usually the best approach. But sometimes, even after trying everything, the pain doesn’t go away.

When pain becomes severe, constant, and unmanageable, surgery may become an option. Surgical treatments are not the first choice, but in the right cases, they can offer powerful, long-lasting relief.

Doctors will only suggest surgery after a full evaluation. They’ll check how long you’ve had the pain, how bad it is, and whether other treatments helped or not. Y

ou might be asked to try certain therapies or medications for several months before surgery is considered.

Neuroma Surgery: Targeting Damaged Nerves

One common cause of post-amputation pain is neuromas. These are small growths that form when nerves try to heal but end up tangled or trapped in scar tissue.

Neuromas can become extremely sensitive, sending out sharp, shooting pain if touched or squeezed—even by something as simple as putting on a prosthetic.

Surgery for neuromas involves either removing the damaged nerve tissue or relocating the nerve deeper into the muscle, where it’s less likely to get irritated.

This kind of surgery is often called targeted muscle reinnervation (TMR). It gives the nerve a new place to “plug in” and reduces the risk of phantom pain later on.

TMR is not just a fix for pain—it also helps some people control advanced prosthetic limbs more naturally. That’s a bonus for those using robotic arms or legs that respond to muscle signals.

Revision Surgery: Correcting Limb Problems

Sometimes the problem isn’t the nerves—it’s the shape or condition of the residual limb. If the bone is uneven or sharp, or if there’s too much scar tissue, it can press on nerves and cause pain.

A poorly shaped limb can also make it harder to wear a prosthetic comfortably.

In these cases, doctors may perform revision surgery. This means reshaping the limb, removing bone spurs, or smoothing out muscle and tissue to create a better fit.

The goal is to reduce pressure points and pain while improving function. After healing, most patients report better comfort and ease of movement.

This surgery requires careful planning, especially if you’re already using a prosthetic. Your doctor will likely involve your prosthetist to ensure the new shape of your limb matches your device for the best results.

Spinal Cord Stimulation: A Modern Pain Solution

For more stubborn types of pain—especially phantom limb pain—some patients turn to a method called spinal cord stimulation (SCS).

This is an advanced treatment where a small device is implanted near the spine. The device sends tiny electrical signals that disrupt pain messages before they reach the brain.

SCS doesn’t cure the pain, but it changes how the brain interprets it. Many patients describe a tingling or warm feeling instead of sharp pain.

For some, the relief is dramatic. Others experience more modest results, but still feel better than before.

This treatment is typically offered to people who’ve tried medications, therapy, and even surgery without enough relief.

Before implanting the device, doctors usually do a short trial with a temporary stimulator to see if it works for you.

Peripheral Nerve Stimulation

A similar but more localized approach is peripheral nerve stimulation (PNS). Instead of placing a device near the spine, the stimulator is placed closer to the nerve causing the pain—usually in the limb itself or near the site of amputation. Like SCS, it delivers tiny electrical pulses that block pain.

PNS is less invasive and can be removed easily if it’s not helpful. It’s often used when pain is focused in one area or linked to a specific nerve. It’s not for everyone, but in the right case, it can make a big difference.

Both PNS and SCS are part of a growing field of neuromodulation—new ways to change how the nervous system responds to pain.

As these treatments become more common, more amputees may benefit without relying heavily on medication.

Regenerative Medicine and Stem Cell Therapy

Another exciting area is regenerative medicine, especially stem cell therapy. While still considered experimental in many places, early studies suggest that stem cells might help heal damaged tissues and reduce inflammation around nerves. This could offer a more natural, long-term solution to chronic pain.

These treatments are still being tested and are not widely available yet. But as research continues, they may become part of the standard care for post-amputation pain. For now, they are offered mostly in research settings or private clinics with strict monitoring.

Doctors and researchers are also exploring other new ideas, like virtual reality therapy or brain-computer interfaces that retrain how the brain understands pain.

These sound futuristic, but early trials have shown promise, especially for complex phantom pain.

Building a Long-Term Pain Management Plan

The Power of a Personalized Approach

Managing post-amputation pain isn’t about finding one perfect cure. It’s about building a plan that fits your body, your lifestyle, and your goals. That plan may change over time.

What works today might not be enough a year from now, and something that didn’t help at first might become useful later. The most successful amputees learn to be flexible, curious, and committed to finding what works for them.

Pain is complex. It touches your body, your brain, your emotions, and your relationships. That’s why pain management must be just as multi-layered.

A good plan includes medical care, physical support, emotional tools, and lifestyle habits that all work together. Think of it as a team effort—with you at the center.

Work with the Right Professionals

Your recovery and long-term comfort depend heavily on the people guiding your care. That usually starts with your surgeon, but it expands quickly.

A pain specialist can help explore medication options or newer treatments like nerve stimulation. A physical therapist helps you move and train your body in ways that reduce pain.

A prosthetist ensures your device fits comfortably and supports your movement, instead of creating pressure or imbalance.

In many cases, a psychologist or counselor becomes part of your team too. Pain and mental health are closely tied. Talking through your experience, learning ways to calm your mind, or even using cognitive-behavioral therapy (CBT) can make a huge impact on how you experience pain.

Don’t settle for one-size-fits-all care. Find a team that listens, adjusts, and treats you as a whole person. When your care providers talk to each other and work together, you’re more likely to feel understood and supported.

Track Your Pain to Understand It

One powerful habit is keeping a pain journal. It doesn’t need to be long or detailed—just a quick daily note about how much pain you felt, what you did that day, and anything that helped or made it worse.

Over time, this gives you patterns to study.

You may notice that your pain flares up after long walks, or when you don’t sleep well, or when you’re feeling anxious.

You may also discover that stretching every morning, using a heating pad, or meditating at night lowers your discomfort. These insights help you take control. They also give your doctor better information to work with.

When you track your pain, you become an active part of your treatment—not just a patient waiting for relief. That shift in mindset alone can make you feel stronger and more hopeful.

Stay Active, Even in Small Ways

Movement is medicine. It may seem strange, especially when pain makes you want to rest, but being active can actually reduce chronic pain.

It improves blood flow, keeps joints healthy, strengthens your muscles, and even boosts your mood.

You don’t have to do intense workouts. Gentle walking, stretching, swimming, or light yoga can all help. The key is consistency.

Even a short daily routine keeps your body and brain working together in a healthy way. If something hurts, adjust the movement rather than quitting entirely.

Use your prosthetic whenever you can. It may be uncomfortable at first, but most amputees feel less pain in the long run when they walk and move regularly. Work with a therapist if needed to ease into this safely.

Sleep and Rest Matter More Than You Think

Pain and poor sleep often go hand in hand. If you don’t sleep well, your body doesn’t heal properly, and your brain becomes more sensitive to pain.

On the other hand, good sleep improves how you tolerate pain, reduces inflammation, and supports mental health.

Create a calm evening routine. Avoid caffeine late in the day. Limit screen time before bed. Try calming activities like reading or gentle music.

If pain keeps waking you up, speak to your doctor. Sometimes adjusting your medication schedule or using support pillows can help.

If sleep problems persist, don’t ignore them. Treating sleep as part of your pain plan can make a bigger difference than you expect.

Learn to Manage Stress

Pain is louder when your mind is tense. That’s not just a feeling—it’s proven in research. Stress increases the body’s sensitivity to pain and tightens muscles, making discomfort feel worse.

That’s why stress management isn’t a luxury. It’s part of recovery.

You can start small. Practice deep breathing once a day. Take a quiet walk without your phone. Write in a journal or talk to someone you trust.

Some people find prayer or spiritual practice comforting. Others use apps for meditation or calming sounds.

You don’t have to eliminate stress completely. But the more tools you have to stay calm and centered, the less control pain has over your life.

Accept Help and Stay Connected

Many amputees struggle with isolation. Pain makes it harder to socialize, work, or enjoy hobbies. Over time, you may start to withdraw—and that can increase both physical and emotional pain. One of the best things you can do for your recovery is to stay connected.

Talk to family and friends. Join an amputee support group, either in person or online. Speak openly with your care team.

Let others know when you’re struggling—and also when you’re proud of progress. Being part of a community reminds you that you’re not alone, and that others are walking the same road.

At Robobionics, we’ve seen how powerful peer support can be. Sharing your story, asking questions, or just listening to others helps you heal in ways that no medication can.

Living Beyond Pain: Final Thoughts and Next Steps

You Are Not Alone in This Journey

Living with post-amputation pain can feel like a lonely road, especially when it shows up uninvited and refuses to leave. But you are far from alone.

Around the world, millions of amputees are walking this same path—many of them finding real relief, new strength, and a better quality of life.

The most important thing to remember is this: your pain is real, but it does not define you. It doesn’t get the final say in your story.

Healing after an amputation is a journey of the body and the mind. There will be good days and hard days.

But every small step you take toward understanding your pain, trying a new therapy, adjusting your care, or simply choosing to move forward matters more than you know.

There’s no shame in needing help. Whether it’s from a doctor, therapist, support group, or family member—lean into that support.

Surround yourself with people who lift you up, who listen without judgment, and who remind you of your strength when you forget.

Stay Open, Stay Patient

Treating post-amputation pain takes time. The first solution you try may not be the right one. That’s okay. The second or third one might be.

Sometimes it’s the combination of treatments that brings relief. And sometimes, your body simply needs more time to adjust and heal.

Don’t lose hope if things don’t improve right away. And don’t give up if a certain medication, therapy, or prosthetic feels wrong at first.

Be open to revisiting options, tweaking your plan, and trying again. Healing is rarely a straight line—it’s more like a winding path with turns and breakthroughs you didn’t expect.

Every day that you keep showing up for yourself—every appointment you go to, every stretch you do, every quiet moment you take to breathe—that’s healing. That’s strength.

Build a Life That Supports Healing

Pain management isn’t just about pills, procedures, or therapy sessions. It’s about the way you live each day. Surround yourself with comfort. Take care of your environment.

Eat nourishing foods, drink water, and rest when your body asks for it. Do things that bring you joy, even in small amounts. Laugh when you can. Connect with others. Celebrate even tiny victories.

If you’re working with a prosthetic, give yourself time to adjust. Let your body speak. If something feels wrong, don’t ignore it—adjust it, fix it, get help.

A well-fitting prosthetic, used with confidence, can become one of your greatest tools not just for movement but for freedom.

And always stay informed. The world of medicine and prosthetics is evolving fast.

New treatments, smarter devices, and better pain therapies are being developed every year. Stay curious. Ask questions. Know your options.

You Deserve Comfort, Confidence, and a Full Life

At Robobionics, we’ve walked beside hundreds of amputees through every stage—from recovery, to adaptation, to full, thriving lives.

We’ve seen the tears, the setbacks, the frustration. But more than that, we’ve seen courage. We’ve seen people walk again, work again, dance again, and dream again.

So wherever you are in your journey—newly healing, years down the road, or somewhere in between—know this: You deserve relief.

You deserve tools that work. You deserve a care team that listens. You deserve to feel strong in your body and at peace in your mind.

Pain may visit. But with the right plan, the right people, and the right mindset—it doesn’t have to stay.

If you’re looking for support, have questions about prosthetics, or want to know more about pain solutions, reach out to us at Robobionics. We’re here to help, and we’re honored to be part of your journey.

Conclusion

Post-amputation pain is real, complex, and deeply personal—but it is not unbeatable. With the right mix of medications, therapies, and support, relief is possible. What works will be different for each person, and that’s okay. Healing is a journey, not a race.

The most powerful thing you can do is stay informed and stay involved in your own care. Speak up. Ask questions. Try new approaches. Adjust when things don’t work. And most importantly, don’t give up. Every small step toward comfort is a victory.

At Robobionics, we believe in more than just building prosthetics—we believe in rebuilding confidence, comfort, and quality of life. Pain may be part of your story, but it does not define your future. You are more than your pain, and you deserve to live fully.

Your strength brought you this far. Let hope, care, and the right support carry you the rest of the way.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.