Learn about counseling options tailored for amputees and their families to manage emotional stress and rebuild mental well-being together.

Mental Health Counseling Options for Amputees and Their Families

Losing a limb is never just a physical experience. It touches every part of life—how a person sees themselves, how they connect with others, how they move through the world, and how they think and feel each day. For many amputees, the journey after surgery isn’t just about learning to walk with a prosthetic or adjusting to daily tasks. It’s also about facing waves of emotions, fears, frustrations, and a deep sense of loss that words often can’t fully describe.

At Robobionics, we’ve worked closely with thousands of amputees across India. And if there’s one truth we’ve learned over and over again, it’s this: healing doesn’t end with the body. The mind and heart need care too. That’s why mental health support—especially counseling—must be a part of every amputee’s recovery journey. And not just for the individual who experienced the amputation, but for their family too.

Families go through this journey in their own way. They carry stress, guilt, and helplessness. They often struggle silently while trying to stay strong for their loved one. But the truth is, they need support too. When the mind is cared for, everything else becomes easier—rehabilitation becomes more effective, relationships become stronger, and the person regains not just movement, but hope.

Right after an amputation, it’s common for people to focus on the physical challenges. Hospital visits, wound healing, fitting a prosthetic, learning to walk again—all of this takes up a lot of space. But under the surface, a storm often brews quietly. Many amputees experience feelings of grief. This grief isn't just for the limb that was lost, but for the version of life they once knew.

Understanding the Emotional Journey After Amputation

The Quiet Storm of Emotions

Right after an amputation, it’s common for people to focus on the physical challenges. Hospital visits, wound healing, fitting a prosthetic, learning to walk again—all of this takes up a lot of space.

But under the surface, a storm often brews quietly. Many amputees experience feelings of grief. This grief isn’t just for the limb that was lost, but for the version of life they once knew.

There can be a deep sadness that arrives unexpectedly. Some days feel heavy. Motivation can disappear. Things that once seemed simple—like going out in public or speaking with friends—can now feel overwhelming.

It’s not unusual for someone to feel anger or resentment, especially if the amputation was caused by an accident, illness, or medical error. Some feel shame about how they look.

Others feel they’ve become a burden to their family. These thoughts, left unspoken, can build up until they start affecting sleep, eating habits, social life, and even physical recovery.

This is why counseling is not just helpful—it’s necessary. Having someone to talk to, someone trained to listen and guide, can create space for those emotions to come out safely and gently.

When emotions are not pushed down or ignored, healing becomes smoother.

What Families Experience (But Don’t Always Share)

When a loved one loses a limb, family members go through a transformation of their own. Life changes in an instant. Routines shift.

Plans are put on hold. There’s often worry, confusion, and fear. How do we support them? Will they be okay? What if we say the wrong thing? These silent questions weigh heavily on the mind.

Some family members feel guilty—thinking they should’ve done more to prevent the situation. Others carry the stress of becoming a caregiver, adjusting to new responsibilities, all while trying to keep the home running.

Emotional exhaustion creeps in. But most of the time, families stay silent. They think their role is to be strong, to never complain, to keep going.

But they need support too. They need a place where their own feelings are seen and heard. That’s where family counseling becomes a powerful tool—not just for understanding the amputee better, but for understanding themselves.

Why Mental Health Often Gets Overlooked

In many parts of India—and in other countries too—mental health still carries a heavy stigma. People are taught to “be strong” and to avoid talking about feelings.

This attitude is even stronger when it comes to men, elders, or those in rural areas. So when an amputee begins to struggle emotionally, it’s easy for them to feel ashamed.

They might think asking for help means they are weak. Families might brush off signs of depression or anxiety, thinking it will pass with time.

But mental health is no different from physical health. If a person breaks a bone, they go to a doctor.

If their heart is hurting emotionally, they should be able to go to a counselor without fear. Breaking this mindset is one of the first steps to getting better.

At Robobionics, we encourage every patient and their family to think of counseling as a tool—not a sign of weakness.

Just like a prosthetic helps you move better, a counselor helps you think and feel better. The two work hand in hand.

Personal counseling gives amputees a space where they can speak openly without being judged. It allows them to talk about their fears, frustrations, and sadness in a safe and quiet setting. A trained counselor listens carefully, not just to what’s being said, but also to what’s hidden between the lines. Over time, these sessions can help an amputee see things more clearly, shift their perspective, and begin rebuilding confidence from the inside out.

Types of Mental Health Counseling That Help Amputees and Families

One-on-One Counseling for Amputees

Personal counseling gives amputees a space where they can speak openly without being judged. It allows them to talk about their fears, frustrations, and sadness in a safe and quiet setting.

A trained counselor listens carefully, not just to what’s being said, but also to what’s hidden between the lines.

Over time, these sessions can help an amputee see things more clearly, shift their perspective, and begin rebuilding confidence from the inside out.

Many amputees face what psychologists call “phantom limb pain,” where they feel sensations or even pain in the part of the body that is no longer there.

While this has a physical root, it is deeply connected to emotional health. A counselor can help with techniques that calm the mind and reduce the mental stress that often makes this pain worse.

Another common issue is body image. Amputees often feel uncomfortable in their own skin.

They may avoid mirrors, withdraw from social settings, or feel unlovable. In one-on-one counseling, they learn to reconnect with themselves, step by step.

They are guided toward accepting their new body, understanding that their worth has not changed, even if their appearance has.

Sometimes, the issue isn’t sadness or fear—it’s anger. Counseling provides tools to channel that anger in healthy ways. It helps amputees turn frustration into fuel, giving them mental strategies to stay motivated during hard days.

Counseling for Couples and Family Members

An amputation affects the rhythm of a household. Couples may feel the strain in their relationship, especially if roles suddenly shift.

A partner who was once a spouse now becomes a caregiver, which can blur boundaries and create distance.

Counseling gives couples a way to talk through these shifts, to express what they’re feeling, and to rebuild closeness without blame or guilt.

For children, watching a parent go through amputation can be confusing and scary. They might not have the words to express what they’re feeling.

Family counseling creates an open, honest environment where kids and adults can both learn how to talk, listen, and support one another.

It helps them understand what’s happening in age-appropriate ways, so they don’t carry silent worries.

In larger families, tensions can rise. Financial stress, caregiving duties, and emotional fatigue can cause arguments and emotional distance.

Family counseling helps members find balance, understand each other’s struggles, and move forward together as a team. It’s not about fixing everything at once—it’s about learning how to cope together.

Group Therapy With Other Amputees

There is something deeply healing about sitting in a room with people who understand exactly what you’re going through.

Group therapy brings together amputees who may be strangers, but share the same emotional wounds. In this space, they don’t need to explain what it feels like—they’re simply understood.

In group sessions, people share stories, offer advice, and give support. They talk about small victories—like walking for the first time with a prosthetic—or setbacks that others can relate to.

Hearing someone else say, “I’ve been through that too,” can lift a burden that no one else even knew was there.

It also builds a sense of community. Many amputees feel isolated, especially if they live in areas where they don’t know others in a similar situation.

Group therapy removes that loneliness. It creates a sense of belonging, which is a powerful tool for emotional recovery.

Group counseling doesn’t mean that everyone shares every time. Some just come to listen. And that’s okay. Sometimes, just hearing others talk is enough to feel less alone.

Finding counseling can feel overwhelming at first, especially if you’ve never done it before. But the truth is, help is more available now than it’s ever been. In cities across India, there are trained mental health professionals who work with amputees and understand their unique challenges. Hospitals and rehabilitation centers often have in-house counselors or can refer you to someone nearby.

How to Access Mental Health Counseling in India

Finding the Right Support in Your Area

Finding counseling can feel overwhelming at first, especially if you’ve never done it before. But the truth is, help is more available now than it’s ever been.

In cities across India, there are trained mental health professionals who work with amputees and understand their unique challenges.

Hospitals and rehabilitation centers often have in-house counselors or can refer you to someone nearby.

At Robobionics, we often guide our patients toward counselors who specialize in trauma, grief, and disability adjustment.

These professionals are not just skilled in general psychology—they understand what it means to lose a limb and how it changes daily life.

This kind of specific experience matters. It means the person you’re talking to doesn’t just nod politely—they truly understand what you’re feeling.

If you live in a smaller town or rural area, you may not find many mental health professionals nearby. But that doesn’t mean you’re alone.

Many counselors now offer telehealth services, which means you can have a session from your home through your phone or laptop. This makes mental health care possible even in places where in-person options are limited.

What matters most is finding a counselor you feel safe with. You should never feel rushed, judged, or unheard.

If something doesn’t feel right in your first session, it’s okay to try someone else. Just like with a doctor, finding the right fit can take time—but it’s worth it.

What to Expect in Your First Counseling Session

The first counseling session is often the hardest to walk into. Many people don’t know what to expect. Will I have to share everything? What if I cry? What if I don’t know what to say? These worries are completely normal.

And here’s the truth: you don’t have to say anything you’re not ready to. The counselor will gently guide the conversation.

They might start by asking how you’ve been feeling lately, what brought you to the session, or what challenges you’re facing right now.

You don’t need to have the perfect words. You don’t need to tell your whole story. Just showing up is enough. Over time, as you feel more comfortable, you can open up more.

The space is yours to use however you need to—whether it’s talking, sitting in silence, or asking questions about how to handle your thoughts.

Counselors often use different methods based on what works best for you. Some may use talk therapy.

Others might use mindfulness, relaxation techniques, or guided imagery to help you manage stress and anxiety. Every session is shaped around what you need most at that time.

Costs and Accessibility

One concern many people have is about the cost of counseling. In private clinics, sessions can range anywhere from ₹500 to ₹2000 depending on the city and experience of the counselor.

For some families, this can feel like a heavy expense. But there are ways to reduce the cost.

Many NGOs and government hospitals offer free or low-cost mental health support. Organizations such as NIMHANS (National Institute of Mental Health and Neurosciences) in Bangalore, or TISS (Tata Institute of Social Sciences) in Mumbai, offer affordable services.

Some private counselors also offer sliding scale fees, which means they adjust their price based on your income.

Online platforms have made counseling more accessible too. Websites like YourDOST, Manastha, and iWill Therapy offer sessions in regional languages, with trained psychologists, at a lower cost than in-person therapy. Some even offer your first session for free.

Mental health care should never be seen as a luxury. It is a part of healing. And there are ways to access it, no matter your location or budget. The most important thing is to take the first step.

Healing does not only happen in a clinic or therapy room. It also happens in the quiet corners of home—at the dinner table, during a walk, or even in the silence shared between loved ones. For an amputee, coming home after surgery can feel like returning to a different world. The furniture feels unfamiliar. Tasks that were once simple now seem distant. But more than anything, what truly changes is the emotional atmosphere.

Building a Supportive Environment at Home

How Families Can Create Safe Emotional Spaces

Healing does not only happen in a clinic or therapy room. It also happens in the quiet corners of home—at the dinner table, during a walk, or even in the silence shared between loved ones.

For an amputee, coming home after surgery can feel like returning to a different world. The furniture feels unfamiliar.

Tasks that were once simple now seem distant. But more than anything, what truly changes is the emotional atmosphere.

Families can make a big difference in the mental health of an amputee by simply being present—not just physically, but emotionally. This doesn’t mean having all the answers.

In fact, most of the time, what helps the most is listening. Allowing your loved one to express their feelings without interrupting or trying to “fix” them makes them feel heard and valued.

There will be days when the amputee is frustrated, angry, or withdrawn. Instead of seeing this as rejection, family members can gently acknowledge their pain.

A simple phrase like, “I know this is hard for you. I’m here when you’re ready,” can offer comfort without pressure. The goal is to create a home where emotions are not ignored or silenced, but respected.

It’s also important to talk openly about the amputation. Avoiding the topic can make it seem like it’s something to be ashamed of. But when families speak about it normally, it helps the amputee accept it too.

Using kind, supportive language when referring to the limb loss or prosthetic helps reduce shame and builds a stronger sense of identity.

Rebuilding Routines With Care and Flexibility

When a person loses a limb, their daily routine is disrupted. Simple activities like getting dressed, cooking, or going outside might need to be adjusted.

Families often feel the pressure to make everything “normal” again quickly. But real healing takes time. Instead of rushing, focus on building a new routine slowly, with care and flexibility.

Encourage independence, but don’t force it. Let your loved one try things on their own, and step in only when asked or when truly needed.

This builds confidence. Celebrate small wins, like tying their own shoelaces or managing stairs with a prosthetic. These victories, while small on the surface, carry deep emotional meaning.

Flexibility is key. Some days will be easier than others. Plans may need to change depending on physical pain, mood, or energy.

Instead of getting frustrated, let the family routine breathe. Replace rigid schedules with gentle rhythms. This makes everyone feel more at ease.

Also, don’t forget the role of joy. Laughter, music, games, shared meals—all of these bring life back into the home. They remind everyone that the home isn’t just a place of recovery—it’s a place of living.

Taking Care of the Caregivers

One of the hardest truths in this journey is that caregivers often forget themselves. In trying to be strong for their loved one, they push their own needs aside.

But emotional burnout is real. When you’re constantly giving support, you must also receive it.

Caregivers need rest, too. They need people to talk to. They need breaks from their routine to recharge.

Counseling for caregivers is not a luxury—it’s a lifeline. It gives them the strength to keep going, and the clarity to support their loved one better.

Sometimes, guilt gets in the way. Caregivers think taking time for themselves is selfish. But the opposite is true.

When you take care of your mind and body, you become more available, more present, and more capable of giving meaningful support.

In the end, a strong home is not built by ignoring pain, but by meeting it with compassion—from every member of the family. When everyone’s mental health is nurtured, healing flows through the entire house.

In the early days after amputation, the focus is on recovery. There’s energy and attention from doctors, family, and sometimes even the community. But as time passes and wounds begin to heal, the emotional journey can enter a quieter, lonelier phase. Friends return to their routines, relatives stop checking in as often, and the world seems to expect that the amputee has now “moved on.” But mental health doesn’t follow a fixed timeline. Some of the hardest emotional challenges surface months, or even years, after the physical healing is done.

Long-Term Mental Wellness: Beyond the First Few Months

The Mental Road Ahead

In the early days after amputation, the focus is on recovery. There’s energy and attention from doctors, family, and sometimes even the community. But as time passes and wounds begin to heal, the emotional journey can enter a quieter, lonelier phase.

Friends return to their routines, relatives stop checking in as often, and the world seems to expect that the amputee has now “moved on.” But mental health doesn’t follow a fixed timeline.

Some of the hardest emotional challenges surface months, or even years, after the physical healing is done.

That’s why long-term mental wellness is just as important as early counseling. Ongoing emotional care—whether that’s through regular therapy, peer support, or simply having safe conversations with loved ones—acts like a mental prosthetic. It keeps the person balanced, especially when unexpected setbacks arrive.

It’s important to understand that emotional ups and downs will continue. Just like everyone has bad days, amputees too will have days when the weight of their loss feels heavier than usual.

That doesn’t mean they’re moving backward. It simply means they’re human.

Checking in on mental health should become part of everyday life. Just like you might check the fit of a prosthetic or monitor blood pressure, you can regularly pause and ask, “How am I feeling lately?” or “What’s been weighing on me?”

These simple questions help keep mental health in view and prevent deeper emotional struggles from building up.

Embracing Identity After Amputation

One of the most powerful emotional turning points in an amputee’s life is when they begin to see themselves not just as someone who lost a limb, but as a complete, valuable person again.

This shift doesn’t happen overnight. It comes slowly—through small actions, new experiences, and the rebuilding of self-image.

Counseling plays a key role here, but so does life outside of therapy. Returning to old hobbies, learning new skills, working, volunteering, or simply being in nature—these help restore identity.

When an amputee begins doing things that bring them joy or make them feel useful, the focus shifts from what was lost to what is still possible.

Social connections also matter. Surrounding oneself with people who see beyond the limb loss, who treat the person with respect and kindness, helps rebuild confidence.

Whether it’s friends, colleagues, or fellow amputees, these relationships act like mirrors, showing the person how much they’re still worth.

It’s also important for amputees to give themselves permission to feel proud. Pride is not arrogance—it’s self-respect. It’s the quiet joy of getting through a hard day. It’s looking at a scar and seeing strength instead of shame.

Over time, this pride becomes armor. It protects against negative thoughts and helps the person face life with courage.

When Depression or Anxiety Returns

Even with strong support and therapy, some amputees experience waves of depression or anxiety again later in life.

A new health issue, relationship change, or job loss can trigger old emotions. Sometimes, these feelings appear without any clear reason.

This is normal. Mental health is not a destination. It’s a journey that changes with life. The key is not to panic or feel like you’ve failed. Instead, treat these moments as a sign to pause and care for your inner self.

This may mean going back to therapy for a few sessions, reconnecting with support groups, or simply taking time to slow down and rest.

If the feelings become overwhelming, professional help should be sought without delay. Thoughts of hopelessness, isolation, or self-harm are serious and should never be ignored.

Help is available. And getting that help is a sign of strength, not weakness.

Making Mental Health a Lifelong Priority

For both amputees and their families, mental health should never be treated like a temporary concern. It’s not just about getting through the first crisis. It’s about building habits that protect and strengthen the mind every day.

This could mean setting aside time each week for open conversations. It could mean journaling, meditating, walking, praying, or practicing gratitude.

These small daily actions are like bricks. Over time, they build a strong foundation of emotional resilience.

Families can also keep mental health in focus by attending follow-up counseling sessions together every few months.

These don’t have to be long or intense. Even short check-ins with a counselor can keep communication open and prevent small issues from becoming big ones.

At Robobionics, we’ve seen that when mental health becomes part of daily life, the future opens up. Amputees become not just survivors, but thrivers—people who rebuild their lives, lift others, and stand tall in ways they never imagined.

For many amputees and families in India, the hardest part of the journey isn't physical pain—it’s silence. In villages, towns, and even modern cities, people often avoid talking about emotions. Mental health is still seen by many as a taboo topic or a sign of weakness. But this silence doesn’t protect anyone. In fact, it causes harm.

Encouraging a Culture of Emotional Healing

Breaking the Silence in Our Communities

For many amputees and families in India, the hardest part of the journey isn’t physical pain—it’s silence. In villages, towns, and even modern cities, people often avoid talking about emotions.

Mental health is still seen by many as a taboo topic or a sign of weakness. But this silence doesn’t protect anyone. In fact, it causes harm.

The way forward begins with small acts of openness. When one person speaks up about their experience with counseling or therapy, it encourages others to do the same.

It starts to shift the conversation from shame to strength. At Robobionics, we’ve seen how one courageous voice can create ripples.

We’ve seen support groups form because one person said, “I needed help and I got it.” That bravery creates space for others to breathe.

Community plays a powerful role in emotional healing. Temples, schools, local clubs, and even social media can become places where awareness is spread.

Talks on mental health, stories from real people, or simple flyers with counseling contacts can start to shift how society views emotional care.

Healthcare workers, especially those in primary care centers, also have an important part to play.

When doctors and nurses begin asking about emotional well-being just like they ask about pain or fever, it normalizes mental health conversations.

We need our entire support system—medical, social, and cultural—to treat emotional healing as essential, not optional.

The Role of Technology in Emotional Support

In today’s world, mental health support is no longer limited by distance or location. Mobile phones and the internet have become quiet allies in the emotional recovery of amputees across the country.

Apps and websites now connect people with trained therapists in regional languages. Chat-based therapy has made it easier for people to open up without the pressure of face-to-face meetings.

Video calls have brought quality counseling into homes in rural and semi-urban areas. This is especially important for those who can’t travel easily or who feel shy about going to a clinic.

Platforms like MindPeers, Wysa, YourDOST, and iWill have become bridges between pain and healing. They offer guided exercises, anonymous therapy, and emotional check-ins that make help just a click away.

We must continue to use these tools. Families can explore apps together, encourage each other to book sessions, and even join community forums. Technology, when used mindfully, becomes a doorway to healing.

Building Hope Through Action

Hope isn’t something that magically appears. It’s built. Slowly. Brick by brick. Through daily effort, honest conversations, and acts of courage—both big and small.

An amputee regains hope when they feel seen and valued, not just for what they’ve survived, but for who they still are.

A family rebuilds hope when they stop pretending everything is fine and start working together to find peace. A community grows stronger when it treats mental health with the same respect as physical health.

Each time someone chooses to ask for help, to speak up, or to care for their mind, they light a small flame. That flame has the power to guide others.

At Robobionics, we believe in the power of these flames. We’ve seen them brighten the darkest days, lift broken spirits, and transform fear into freedom.

Conclusion

If you or someone in your family has experienced limb loss, remember this—you are not alone. The road ahead may seem long and uncertain, but there is support, and there is healing. Mental health counseling is not about fixing what’s broken. It’s about helping you find your way back to yourself.

It’s about learning to live again—with courage, with dignity, and with love. It’s about understanding that strength doesn’t mean silence. And that seeking help is one of the strongest things anyone can do.

Whether you’re just beginning your journey, or you’ve been walking it for years, know that it’s never too late to care for your emotional health. The tools are here. The support is here. And most importantly, the hope is here.

At Robobionics, we’re not just about prosthetics. We’re about people. Whole people. And we stand with you—not just in recovery, but in every step toward a fuller, brighter life.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.