Find the best prosthetic bionic hand in Hyderabad with Robobionics. Known for comfort and performance, see why it’s the #1 trusted name in prosthetics.

Best Prosthetic Bionic Hand for Individuals in Hyderabad – Why Robobionics is #1

Living without a hand is not just a physical experience. It touches every part of daily life—how you work, eat, dress, and even how you feel about yourself. In a city like Hyderabad, where life moves fast and opportunities are everywhere, not having the right support can slow you down. That’s where the right prosthetic bionic hand makes all the difference.

At Robobionics, we understand what this means on a personal level. We are not just engineers or designers—we are listeners, problem-solvers, and, above all, partners in your journey. Our bionic hands are made with one goal in mind: to help you take back your freedom and live fully again.

Hyderabad is a city of ambition. It’s a place where old traditions meet new ideas, where tech parks stand next to centuries-old monuments, and where the people are always pushing forward.

Why Prosthetics Matter More Than Ever in a City Like Hyderabad

Hyderabad is a city of ambition. It’s a place where old traditions meet new ideas, where tech parks stand next to centuries-old monuments, and where the people are always pushing forward.

But for individuals living with limb loss, keeping pace with the energy of the city can feel overwhelming. Tasks that others do without thinking—opening a bottle, using a phone, or holding a pen—become long, tiring challenges.

That’s why having the right prosthetic isn’t just helpful—it’s essential. It’s not a luxury. It’s not just a medical aid. It’s a path back to independence. And when you live in a city like Hyderabad, where every day can bring new opportunities, you deserve a prosthetic that doesn’t hold you back.

At Robobionics, we’ve spent years studying not just the technology behind prosthetics, but also the people who use them.

We’ve walked with individuals from all walks of life—IT professionals in HITEC City, shopkeepers in Abids, students in Gachibowli, and artists in Jubilee Hills. And we’ve learned one thing clearly: a prosthetic bionic hand must be more than smart. It must feel like a part of you.

Understanding the Real Needs of People in Hyderabad

Every city has its own pace, its own way of living. In Hyderabad, you might start your morning on a crowded metro, spend your day typing away at a desk, and end it eating biryani with your family.

You may switch between English, Hindi, and Telugu in the span of a few hours. You work hard. You move fast. You multitask. And most of all, you need your hands to keep up with all of it.

That’s why the prosthetic hand you choose must be responsive, comfortable, durable, and intuitive. It should help you grab, hold, move, lift, press, and relax—all without tiring you out or making you feel awkward in public.

It should be smart, but not complicated. Strong, but not bulky. And it should feel like it belongs—just like you do in this amazing city.

At Robobionics, we’ve built every hand with these exact ideas in mind.

Why Old-Style Prosthetics Are Not Enough Anymore

For decades, many people in India have used mechanical prosthetics—hands that move only with effort, give little control, and feel uncomfortable after a few hours.

Some are heavy. Others are rigid. Most of them are built using old ideas that no longer match today’s lifestyle.

We’ve seen users in Hyderabad give up on these hands altogether. They stop using them because they’re more of a burden than a help. And when that happens, people begin to withdraw.

They stay home more. They depend more on family members. They lose confidence at work or school.

But this doesn’t have to be the case anymore.

Robobionics is part of a new wave of prosthetic makers in India—one that believes in user-first design. Our bionic hands don’t just move. They listen to you. They adapt to your muscles. They respond when you need them to. And they let you live with freedom, not frustration.

We’ve made sure our hands work beautifully in Indian conditions. That includes the humid summers, long power cuts, spicy foods, and even the simple joy of eating with your hands. This is what makes us not just a prosthetic company—but a life partner.

A Shift from Survival to Possibility

The most powerful change we see in our users isn’t just physical—it’s emotional. A bionic hand doesn’t just give you grip strength. It gives you the power to show up again.

To speak confidently. To stop hiding your arm under long sleeves. To wave back at someone without thinking twice.

In Hyderabad, we’ve seen this change in action. A schoolteacher in Begumpet who started writing on the blackboard again. A mechanic in Mehdipatnam who went back to fixing bikes.

A college student in Tarnaka who now plays the guitar with joy. These aren’t miracles. They’re the result of matching the right technology with the right people, in the right way.

We don’t just hand over a product and wish you luck. We walk with you, step by step, as you learn, adjust, and thrive. Because recovery is not a one-day event—it’s a journey. And every journey deserves a guide who truly understands.

Choosing a bionic hand isn’t like picking a phone or a pair of shoes. It’s not about brands or styles. It’s about how it fits your life—your body, your work, your home, and your dreams.

What Makes Robobionics the Top Choice for Prosthetic Hands in Hyderabad

Choosing a bionic hand isn’t like picking a phone or a pair of shoes. It’s not about brands or styles. It’s about how it fits your life—your body, your work, your home, and your dreams.

At Robobionics, we focus on that one truth: your prosthetic should be made for you, not the other way around.

That’s why people across Hyderabad—from professionals in Madhapur to students in Ameerpet—are turning to us when they need a real solution. We don’t just offer technology. We offer freedom. And here’s how we do it.

We Start With Listening, Not Selling

At Robobionics, we don’t push products. We don’t hand you a catalogue and ask you to pick. We begin by listening.

Every person who comes to us has a story. Some lost a hand in an accident. Some were born with limb difference. Some are returning veterans.

Others are survivors of illness or injury. What they all share is a desire to live fully again—to go back to work, support their families, pursue hobbies, or simply do the things others take for granted.

Our first step is to sit down and understand your needs. Do you need a hand that types smoothly on a keyboard? One that grips tools or pens? One that holds your child’s hand or helps you eat comfortably? We design based on your life, not on checklists.

And once we know what you need, we build a solution around it.

Advanced Technology That’s Simple to Use

The best technology doesn’t shout. It just works.

Our bionic hands use electromyography (EMG) to detect signals from your muscles. That means when you think about moving your hand—just as you would with a natural limb—the prosthetic responds.

You don’t need buttons, switches, or apps. The hand becomes part of you, not a device you have to operate.

We’ve made sure the signals are clear and fast. That way, your movements feel smooth and natural. Whether you’re holding a pen, tying your hair, or picking up your phone, the hand knows what to do—because you are in control.

This is especially helpful in Hyderabad’s busy pace, where you move quickly between tasks—cooking, driving, meeting clients, managing household chores. Your hand should keep up with you. And ours does.

One of the most common complaints with prosthetics is discomfort. The socket might dig into your skin. The material might feel hot. The weight might be too much after an hour. At Robobionics, we never ignore these issues. In fact, we make them our priority.

Comfort Comes First—Always

One of the most common complaints with prosthetics is discomfort. The socket might dig into your skin. The material might feel hot. The weight might be too much after an hour. At Robobionics, we never ignore these issues. In fact, we make them our priority.

We use lightweight materials that are strong but breathable. We customize the fit using 3D scans and pressure mapping so there are no painful spots. The socket is shaped to match your arm perfectly—so the hand doesn’t slip, tilt, or hurt.

Our users in Hyderabad often wear the hand all day—through work, commute, and social time—without needing a break. That’s because we focus not just on motion, but on comfort.

And when your prosthetic feels good, you use it. You trust it. And you grow with it.

Made for India. Made for You.

Many prosthetic options in the market are imported. That might sound fancy—but it creates problems.

Imported hands often cost too much. They’re not built for Indian weather. Repairs take weeks. And sometimes, they just don’t fit the lifestyle here. A hand that works in Germany or the US might struggle with our foods, clothing styles, or power setups.

Robobionics is proudly Indian. That’s not just about where we manufacture. It’s about how we design.

Our bionic hands are resistant to dust and moisture. They hold everything from spoons to steel tiffin boxes. They handle spicy food without staining. And they charge easily, using normal USB ports.

We’ve tested them across India, and Hyderabad has become one of our strongest user bases. Because people here are practical, smart, and expect things to work. And our hands do.

Real Support That Never Disappears

What happens after you buy the prosthetic is even more important than the sale itself. At Robobionics, support is not an extra service—it’s part of the experience.

We offer in-person and virtual training to help you get used to your new hand. Our trainers speak multiple languages, including Telugu, and explain every step in simple ways.

If you ever need adjustments or have questions, we’re just a call away. And because we have partner clinics and technicians in Hyderabad, you never have to wait for long repairs or replacements.

More than that, we stay in touch. We check in to see how you’re doing. We celebrate your progress. We introduce you to other users. Because this is not just about a product—it’s about people.

We’ve even created local meetups where users in Hyderabad come together to share stories, tips, and experiences. Some have become lifelong friends. Others have started support groups for new users. That’s the power of a community that understands you.

From Being Seen to Being Noticed

Perhaps the biggest shift our users feel is not in their arms—but in how they see themselves.

Before getting their bionic hand, many people tell us they used to feel stared at. Or worse, ignored. But after using our prosthetic, something changes. People start asking curious questions—not out of pity, but out of admiration.

“How does it work?”
“Where did you get it?”
“Can I try shaking your hand?”

It’s no longer about hiding your limb. It’s about showing your strength. You go from feeling invisible to being unstoppable.

And that’s the moment we live for.

Technology becomes meaningful only when it changes lives. At Robobionics, our proudest moments don’t come from awards or numbers—they come from watching someone smile the first time they move their new hand. They come from seeing someone go back to work, go back to school, or simply enjoy a meal with their family again.

Transforming Lives in Hyderabad: Stories That Inspire

Technology becomes meaningful only when it changes lives. At Robobionics, our proudest moments don’t come from awards or numbers—they come from watching someone smile the first time they move their new hand. They come from seeing someone go back to work, go back to school, or simply enjoy a meal with their family again.

In Hyderabad, we’ve met some incredible individuals. Each story reminds us why our work matters—and why the right prosthetic hand can be the beginning of a whole new chapter.

Ravi’s Return to Work in Banjara Hills

Ravi worked in a bank near Banjara Hills. A car accident left him without his right hand. After months of recovery, he wanted to return to work but worried he wouldn’t be able to type or write anymore. He tried a basic prosthetic, but it was too stiff and uncomfortable. Eventually, he gave up and stayed home.

When Ravi came to us, he wasn’t sure what to expect. We listened carefully. We mapped his muscle signals and created a hand that could respond quickly to small movements. Within two weeks of training, he was typing again. Writing with a pen took another week, but he nailed it. Today, Ravi is back at his bank, handling customer service like he never left.

He recently sent us a message: “The first time I signed my name again, I almost cried. I felt like me again.”

That’s the kind of difference Robobionics aims to make.

Shravani’s Story: Confidence on Campus

Shravani, a 21-year-old college student from Gachibowli, lost her left hand due to a rare illness when she was 17. She became quiet and stopped participating in group projects. She often wore long sleeves to cover her arm and stayed away from social events.

Her parents found Robobionics online and encouraged her to reach out. At first, she was shy during the trial session. But once she saw the hand move with her muscle signals, her eyes lit up. We created a custom-fit hand that was lightweight and suited for daily student life—typing, drawing, carrying books, and even helping her cook her favorite food at her hostel.

Three months later, she sent us a photo of herself giving a presentation, confidently gesturing with her bionic hand in front of her class. She said, “I used to hide my arm. Now, I hold the mic with it.”

Shravani’s journey is just one of many we’re honored to be part of.

Nazeer’s Comeback as a Mechanic in Charminar

Nazeer is a two-wheeler mechanic near Charminar, a place full of life, chaos, and history. He lost his hand in a workplace accident and was told he’d never fix bikes again. His family depended on his income, and sitting idle at home was never his style.

When he visited Robobionics, his first question wasn’t about features or looks. He asked, “Can I hold a spanner with this?” We said, “Let’s find out.”

We built him a bionic hand with extra grip strength and sweat-resistant casing, perfect for Hyderabad’s heat and his oily work environment. We tested it with real tools, working side by side in his garage.

Today, Nazeer is back at work. He even trained two apprentices. He laughs now when customers say, “Your hand looks like something from a superhero movie!”

To us, he already is one.

Hyderabad is a city with heart. People here care deeply—about their families, their neighbors, their dreams. That’s why we built a full-circle support system for our users in the city. We don’t stop after the hand is delivered. We check in, we offer tips, we send updates, and we even show up when needed.

Support That Goes Beyond the Clinic

Hyderabad is a city with heart. People here care deeply—about their families, their neighbors, their dreams. That’s why we built a full-circle support system for our users in the city. We don’t stop after the hand is delivered. We check in, we offer tips, we send updates, and we even show up when needed.

Whether it’s a simple adjustment, a new grip feature, or just a moment of doubt—we’re there.

We’ve also partnered with local hospitals, physio centers, and support groups across Hyderabad. From Secunderabad to Kondapur, you’re never far from someone who understands. Our growing Robobionics community in the city meets both online and in person. New users find mentors. Parents find encouragement. And no one feels alone.

Accessibility Is at the Core of Our Mission

Great technology means nothing if people can’t afford it. That’s why Robobionics is deeply committed to accessibility.

We’ve worked hard to bring world-class features into our hands while keeping the price fair and manageable. For users in Hyderabad, we offer payment plans, special funding options, and work with NGOs to support those with limited resources.

We’ve also simplified our process. You don’t need to visit five places. We bring the entire journey—consultation, fitting, training, and service—under one roof. You can even book a video consultation if you can’t travel right away.

This means you can focus on healing and rebuilding, not running from place to place.

A New Way to Live, Not Just Function

The most powerful feedback we get from users is never about technology. It’s about life.

They tell us they feel whole again. That they’re proud to show their hand in public. That they feel equal in their classrooms, offices, and homes. They start laughing more. Travelling more. Dating again. Starting families. Building businesses.

That’s the power of the right prosthetic. It’s not just about holding things—it’s about holding on to yourself.

In Hyderabad, we see that transformation every day. And it reminds us why we started Robobionics in the first place: to put life back in your hands.

In a city as bold and alive as Hyderabad, opportunities come fast, and you deserve to grab them with both hands. Whether you’ve lost a limb recently or you’ve been living with a limb difference for years, your journey doesn’t stop here. In fact, it can truly begin again—with the right support, the right mindset, and the right technology.

Conclusion: In Hyderabad, Your New Beginning Starts with Robobionics

Life doesn’t wait. Neither should you.

In a city as bold and alive as Hyderabad, opportunities come fast, and you deserve to grab them with both hands. Whether you’ve lost a limb recently or you’ve been living with a limb difference for years, your journey doesn’t stop here. In fact, it can truly begin again—with the right support, the right mindset, and the right technology.

At Robobionics, we don’t just build prosthetic bionic hands. We build tools for strength. We build platforms for growth. We build bridges back to life as you once knew it—and maybe even better than before.

We understand that this isn’t just about using a hand. It’s about cooking again. Riding again. Typing again. Holding your loved ones again. Showing up in life with the confidence that your hand, your body, your future—can keep up with everything you want to do.

Why Robobionics is #1 in Hyderabad

It’s not just because of our technology, though that’s powerful. It’s not just because of our expertise, though it’s proven. It’s because we treat every single user like a person—not a patient. We listen. We adapt. We walk with you from the first consultation to every milestone after.

In Hyderabad, a city that celebrates resilience and reinvention, Robobionics fits right in. We’ve become the #1 choice not because we say so—but because our users do. From Mehdipatnam to Miyapur, from Gachibowli to Secunderabad, people are living better, fuller lives because they chose to trust us—and themselves.

When you choose Robobionics, you’re not just choosing a prosthetic. You’re choosing:

  • A team that cares deeply about your goals.
  • Support that never leaves your side.
  • Custom technology built just for you, not for the masses.
  • A community that lifts you up when things feel tough.
  • A company that is proudly Indian and deeply rooted in your city.

We’re not satisfied with being the best in Hyderabad. We want to be the best for Hyderabad—for its people, its families, its future.

Your Next Step is Simple

We know it’s a big decision. But every great journey begins with a single step. And this step is easier than you think.

Reach out. Talk to us. Let us understand your needs. Let us show you what’s possible. You don’t need to have all the answers. That’s what we’re here for.

If you’re in Hyderabad, you’re closer than ever to getting a life-changing solution that actually works for you. We have local partners, support staff, and real users you can speak with. You can even try a demo hand, ask every question you have, and move at your own pace.

Whether you’re a student, a professional, a parent, or a dreamer—this city is waiting for what you have to offer. Let Robobionics help you bring that to life.

Robobionics: Rebuilding Futures, One Hand at a Time

We started with a mission: to create prosthetics that feel natural, empower lives, and restore dignity. Today, with every user we serve in Hyderabad, we get a little closer to that dream.

So don’t let doubt hold you back. Don’t let hesitation steal your time.

Let’s build your new chapter—together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.