Choose Robobionics for the best prosthetic bionic hand in Surat. With advanced tech and unmatched service, it’s easy to see why we’re #1 in prosthetics.

Best Prosthetic Bionic Hand for Individuals in Surat – Why Robobionics is #1

If you’re living in Surat and looking for a bionic hand, you’re probably searching for more than just a medical device. You’re searching for something that feels like it belongs to you. Something that helps you do everyday things again — from buttoning a shirt to holding a cup of tea, or simply shaking someone’s hand with confidence.

At Robobionics, we understand that. We know that life after limb loss is filled with questions. Can I work again? Can I write? Can I cook, drive, or play with my children? And we also know the power of the right prosthetic — one that’s not only functional but feels like a part of you.

Our job is to bring that kind of prosthetic to your life. Not something cold or complicated, but something smart, responsive, and tailored to your needs. That’s what we do every day for people across India, and right now, we’re doing it for people right here in Surat.

Surat is a fast-moving city — full of workers, entrepreneurs, students, and families. Whether you’re running a textile shop, studying in college, or managing your home, your hands are part of almost everything you do.

What Makes a Bionic Hand Truly Life-Changing in Surat

Surat is a fast-moving city — full of workers, entrepreneurs, students, and families. Whether you’re running a textile shop, studying in college, or managing your home, your hands are part of almost everything you do.

That’s why losing one can feel like losing control over your daily life. It’s not just the physical loss — it’s the loss of ease, rhythm, and independence.

At Robobionics, we’ve seen how the right bionic hand doesn’t just bring back movement — it brings back a person’s spark. But to do that, the hand has to do more than just open and close.

It has to feel natural, fit perfectly, and handle everything from busy markets to long commutes in Surat’s heat. Let’s talk about how we make that happen.

A Natural Extension of You

The best kind of prosthetic doesn’t feel like a tool. It feels like it’s part of you. You shouldn’t have to think hard every time you want to move your fingers.

You shouldn’t have to press buttons or learn complicated steps. Your hand should just move when you want it to — simply, smoothly, and without delay.

That’s why we use advanced muscle-signal technology in our bionic hands. It means the hand listens to your muscles. When your brain tells your hand to move, your muscles react, and our sensors pick that up.

The hand responds almost instantly. It doesn’t jerk. It doesn’t stall. It just moves.

We don’t ask you to change how you move. We design the hand to understand how you move — because it’s not about adjusting to the device. It’s about the device adjusting to you.

Comfort That Lasts Through the Day

One thing we hear often is how other prosthetics feel uncomfortable — especially after wearing them for a few hours.

In a city like Surat, where the days are long, the heat is high, and people are always on the move, that’s a big issue. A prosthetic should help you, not hold you back.

That’s why our socket fitting process is designed to be precise and personal. We don’t just take measurements. We scan your limb using advanced 3D mapping tools and create a shape that hugs your arm securely but gently.

There’s no slipping, no pinching, and no pressure points.

We use soft, breathable materials inside the socket so that it doesn’t trap sweat or cause skin irritation — even if you’re walking through Surat’s summer sun or working long shifts.

You can wear our hand comfortably all day, whether you’re in an air-conditioned office or a bustling warehouse.

We make it a point to check in with you regularly after fitting to make sure it still feels right. If your body changes or something needs adjusting, we fix it — quickly and without fuss.

Strong Enough for Daily Life, Flexible Enough for Fine Tasks

Surat is a working city. People here lift, sort, type, carry, sew, and write — sometimes all in one day. Your prosthetic has to be strong, but also precise. That’s why our bionic hand is built using durable, lightweight materials that give you both strength and flexibility.

You’ll be able to grip heavy items like bags and tools, but also do delicate things like picking up coins, typing on a keyboard, or tying your shoelaces.

Our internal motor system is smart — it adjusts grip power depending on what you’re doing. You don’t need to control that manually. The hand does the thinking for you, so you can just live your life.

We also know that many people in Surat work with their hands in detailed ways — whether it’s in embroidery, diamond polishing, electronics, or crafts.

That’s why we offer custom grip settings for people who need precise finger positioning and special hand motions. We’ll work with you to build something that supports your job, your goals, and your daily habits.

Ready for Heat, Dust, and Every Step of City Life

Our bionic hands are built for Indian conditions. That means we test them for real heat, real dust, and real sweat. Whether you’re in a factory in Pandesara, walking through Sarthana, or navigating traffic near Ring Road, your hand is built to keep going.

It’s not just about being tough. It’s about being practical. We’ve had users who go out on bikes daily, who work with machinery, who cook, clean, and lift kids — and they do it all with their Robobionics hand.

You don’t have to treat it like a fragile gadget. You live your life, and it keeps up.

When it comes to something as personal as a prosthetic hand, people want more than just features — they want to feel heard, cared for, and supported.

Why Robobionics is the First Choice for Bionic Hands in Surat

When it comes to something as personal as a prosthetic hand, people want more than just features — they want to feel heard, cared for, and supported.

In Surat, where families are close-knit and communities look out for each other, trust matters. That’s why so many individuals in this vibrant city turn to Robobionics. We don’t just deliver a product — we build a relationship.

Let’s look at why we’ve earned that trust, and what truly sets us apart from others.

We Understand Indian Lifestyles Because We’re Built in India

Robobionics is not an overseas brand trying to fit into Indian life. We’re made right here — by Indian minds, for Indian needs. That matters more than you think.

Our team knows what daily life looks like in Surat, from early morning market rushes to late-night family dinners. We understand the dust, the sweat, the fast pace, and the variety of work people do.

Because we build everything in India, we don’t need to import parts or wait on foreign approvals. We can get things done faster and more affordably.

If you need an adjustment or a repair, we’re just a call or short trip away. There’s no sending devices overseas or waiting weeks for service. We’re right here with you, from day one and for the long haul.

More than that, our culture is your culture. We don’t just speak your language. We understand your values, your hopes, and your concerns. That makes a big difference when you’re going through a life-changing process like getting a prosthetic hand.

Support That Feels Personal, Because It Is

At Robobionics, you’re not a file number or a sales lead. You’re a person — with goals, emotions, and a life to rebuild. From the moment you contact us, we treat you with the respect and care you deserve.

When someone from Surat comes to us, we listen. We don’t push products. We sit down, understand your story, and guide you honestly.

Whether you’re young or old, newly amputated or years into living with limb loss, we take the time to understand exactly what you need — and what you don’t.

We walk you through the process gently, step by step. You’re never left confused or overwhelmed. And even after you’ve received your hand, we check in. We make sure things still feel good. If you ever need help — a quick fix, an upgrade, or just advice — we’re here.

People tell us it feels more like working with a friend or family member. That’s not just a nice side effect. That’s by design.

Tailored to Your Life, Not a Factory Default

Every person is different — body, lifestyle, work, and personality. So why should a bionic hand be the same for everyone? We’ve built our entire system around customization.

When you come to us, we design your hand from the ground up. We start with a custom socket that fits your limb shape exactly. Then we train the sensors to recognize your muscle patterns.

We fine-tune the grip modes based on how you move, what you do during the day, and what kinds of challenges you face.

And if your needs change? We change with you.

Maybe you take up a new job that requires a different kind of motion. Maybe you start a hobby or get into fitness. Whatever it is, we adapt your hand as your life evolves.

You won’t find that level of flexibility with off-the-shelf prosthetics. But you will find it here, with us.

Simple, Smart, and Easy to Learn

You don’t need to be tech-savvy to use our bionic hand. We’ve designed it to be user-friendly for everyone — from teens to seniors. The interface is simple. The training is step-by-step. And our team is always patient and kind.

Once your hand is fitted, we take you through practice sessions. We start with small movements. Then we move on to daily tasks — eating, writing, lifting, folding, typing.

Before you know it, you’re doing them all smoothly. It’s not about learning a machine. It’s about reconnecting with what your body already knows.

And if you ever forget how something works or want to try a new function, just call us. We’ll guide you again, anytime.

At first glance, a bionic hand might seem complex. You might wonder, “Will I really be able to use it easily?” That’s a valid concern.

How the Robobionics Bionic Hand Works – Simple Yet Powerful

At first glance, a bionic hand might seem complex. You might wonder, “Will I really be able to use it easily?” That’s a valid concern.

But at Robobionics, we’ve spent years making our technology as simple and intuitive as possible — without compromising power, flexibility, or reliability.

If you live in Surat and are considering a bionic hand, here’s what you can expect from the inside out. We’ll explain how our technology works in plain words and why it feels so natural once you start using it.

Your Muscles Are Still Talking — We Just Listen to Them

Even after losing a hand, the muscles in your remaining limb still receive signals from your brain. That’s because the intention to move doesn’t go away — the hand just isn’t there to carry it out. But the message is still strong, and our technology is built to pick it up.

We place small sensors inside the prosthetic socket — soft, flexible pads that sit on your skin. These sensors detect your muscle activity, even the tiny signals that happen when you think about moving your hand.

That signal gets read, processed in milliseconds, and sent to the motors in your new bionic hand.

So when you think “close hand,” the hand closes. When you think “open,” it opens. It’s not magic — it’s muscle logic.

The more you use it, the more natural it feels. Many of our clients in Surat say that within a few weeks, they stop thinking about how to use the hand. They just use it.

Adaptable Grips for Every Part of Your Day

You use your hand in different ways throughout the day. You grip a pen one way, a spoon another, and your mobile phone a third. That’s why we built multiple grip patterns into our bionic hand — not for show, but because you actually need them.

Our hand can switch between several common grip types: firm grip for holding heavier things like bottles or tools, gentle grip for delicate items like paper or food, and precision grip for small objects like buttons or coins.

These grip modes are triggered by the same muscle movements — just trained slightly differently to follow your intention.

We also offer custom grip programming. If you do something specific every day — whether it’s holding prayer beads, using a sewing machine, or handling packaging materials — we can train the hand to make that task easier.

This is where our hands go beyond being a device. They become a companion to your lifestyle.

Feeling More in Control with Feedback

One of the biggest struggles people have with many prosthetics is the lack of feedback. You can’t always tell if the hand is actually gripping something or if it’s applied the right amount of pressure. That can lead to dropping things or squeezing too hard.

To fix that, we include a built-in feedback system. It works quietly in the background, using gentle vibrations to let you know what’s happening. For example, if your grip is secure, you feel a light buzz. If the grip is slipping, you’ll feel a slightly different pattern.

This feedback builds your confidence over time. You stop checking with your eyes and start trusting your senses again. That’s not just smart tech — that’s peace of mind.

Durable and Designed for Indian Conditions

If you live in Surat, you know the city isn’t always gentle — not on electronics, not on clothes, and definitely not on anything you carry daily. That’s why we designed our bionic hand to last through heat, dust, sweat, and long days.

We use high-strength polymers and lightweight alloys that hold up through heavy use. The joints are sealed to resist dust. The motors are quiet but powerful.

The outer surface is scratch-resistant. And the inside? Soft and breathable, so your skin stays healthy no matter how long you wear it.

Our hands have been used in factories, farms, textile shops, schools, homes, and even kitchens. They’ve been dropped, bumped, splashed, and used in humid monsoons — and they keep going.

You won’t have to worry about treating your prosthetic with extra care. It’s built to move with you.

Power That Lasts — So You Don’t Have to Slow Down

We know how fast-paced life in Surat can be. From morning errands to evening outings, you need a prosthetic that stays powered all day — not something that dies halfway through.

That’s why we made sure our battery lasts. With regular use, most people get a full day — sometimes even two — on a single charge. And when you do need to charge it, it’s quick and easy. We also offer portable charging options if you’re always on the go.

You live a full life. Your bionic hand should too.

When people hear about bionic hands, they often think of futuristic technology. But at Robobionics, our goal isn’t just to build advanced machines — it’s to help people live better, more comfortable lives.

Real People, Real Transformations – Robobionics Users in Surat

When people hear about bionic hands, they often think of futuristic technology. But at Robobionics, our goal isn’t just to build advanced machines — it’s to help people live better, more comfortable lives.

And nowhere is that clearer than in Surat, where we’ve worked closely with individuals from all walks of life.

The true measure of our success isn’t in specs or charts. It’s in stories — the kind that begin with struggle and end in strength. Here are just a few glimpses into the lives we’ve helped change in Surat.

Nilesh’s Journey Back to Work

Nilesh ran a small hardware shop in Udhna. His hands were his livelihood — unpacking tools, counting items, handling change. After an accident at a railway crossing left him without his right hand, everything came to a halt.

He told us later that the hardest part wasn’t the injury — it was watching his shop gather dust.

When he came to us, he was quiet, unsure, and overwhelmed. We started with a relaxed session to understand what he missed doing the most. It turned out, more than anything, he missed serving customers himself — taking payments, writing bills, even opening drawers.

So we designed his bionic hand to help him do all that again. We worked on a grip strong enough for coins and bills, flexible enough for pens, and stable enough to handle tool packaging.

Within a few weeks, Nilesh was back at the counter, wearing a clean shirt and his Robobionics hand — smiling as he handed change to a customer.

He didn’t just reopen his shop. He reopened his life.

Anjali’s Return to Independence

Anjali is a mother of two who lives in the Varachha area. She lost her hand due to complications from diabetes. While her family was supportive, she felt frustrated at having to depend on others for even small things — making lunch, folding clothes, picking up her toddler.

What struck us during our first talk with her was how much she missed simply being a mother. So our focus wasn’t just on the hand — it was on what that hand could give back.

We started training her with lightweight objects — soft toys, spoons, plastic containers. Then we moved to real tasks like cutting vegetables and changing pillow covers.

Her bionic hand was tailored for her home environment, including settings for gentle grip to handle her youngest child’s belongings safely.

A month later, she was back in full flow — preparing meals, managing her home, and walking her son to school. She sent us a message with a photo and just one line: “I’m me again.”

That’s what drives our work.

Dev’s Dream of Writing Again

Dev was a final-year B.Com student at Veer Narmad South Gujarat University when he lost his dominant hand in a construction accident during part-time work.

He was devastated — not just because of the loss, but because exams were approaching. He thought his education had ended.

But when he came to Robobionics, we saw something else — determination.

We customized his hand for writing, including special adjustments in finger spacing and wrist angle. He trained with us after classes, sometimes late in the evening. Within weeks, he was holding a pen, writing slowly but surely.

He didn’t just appear for his exams. He passed with distinction.

Now, he’s preparing for his MBA. He jokes that his Robobionics hand writes better than his old one.

These Stories Aren’t Special — They’re Just Real

What we’ve learned from working with hundreds of clients in Surat and across India is this: everyone has a reason to want their hand back. It could be for work, family, pride, or simple daily peace. And with the right technology and the right people supporting you, that’s possible.

The people we work with are not defined by what they lost. They’re remembered for what they gained — their strength, their confidence, and their will to keep moving forward.

Robobionics isn’t just about hands. It’s about giving people the tools they need to write the next chapter of their lives.

Taking the step toward a bionic hand is not just about getting a prosthetic — it’s about reclaiming your life. We understand that it’s a deeply personal decision, one that may come with hesitation, questions, or even fear.

Getting Started with Robobionics in Surat – A Journey That Begins With You

Taking the step toward a bionic hand is not just about getting a prosthetic — it’s about reclaiming your life. We understand that it’s a deeply personal decision, one that may come with hesitation, questions, or even fear.

That’s why, at Robobionics, we don’t just offer advanced prosthetics. We offer support, care, and guidance from the very first conversation.

If you’re in Surat and you’re thinking about a bionic hand — for yourself or someone you care about — we want you to know exactly what to expect.

Your First Conversation With Us

You don’t need to know the technical terms. You don’t need to have it all figured out. All you have to do is reach out. Our first meeting is always about listening — to your story, your concerns, and your hopes.

We’ll answer your questions in plain language. We’ll show you how the hand works, let you try it if you’re ready, and walk you through every step of the journey ahead. You’ll leave with clarity, not confusion.

There’s no rush. You move forward only when you’re comfortable.

A Fitting Process That Puts You First

Once you’re ready, we begin the fitting. This includes a detailed assessment of your limb, a 3D scan for precise shaping, and the first stage of sensor testing. Everything is designed to ensure that your bionic hand fits like it’s made just for you — because it is.

We build your hand here in India, using the latest materials and smart systems. We test it, tweak it, and train it for your needs. And when you’re ready to wear it, we’re there to guide you through your first steps.

Support That Never Ends

Even after the hand is fitted and functioning, our work doesn’t stop. We stay in touch, schedule regular check-ins, and offer on-demand support. If you ever need a change, an upgrade, or just someone to talk to — we’re here.

We know life changes. So does your body, your goals, and your day-to-day routine. That’s why our hands are made to adapt. And so are we.

We also connect you with our growing network of Robobionics users across Surat — people who’ve walked the path you’re on and are happy to share their experience, strength, and encouragement.

Conclusion

Living with the loss of a hand is never easy. It affects how you move, how you work, how you express love, and how you feel about yourself. But we want you to know — it doesn’t have to stay that way.

At Robobionics, we see a different future. A future where your hand is not just a device, but a powerful part of your daily life. A future where you open doors, hold your loved ones, work proudly, and live fully — all with confidence.

We’ve helped hundreds of people across India — including many right here in Surat — take that journey. Not with promises, but with care, patience, and a commitment to do what’s right, every time.

You deserve the best. Not just the best technology, but the best people standing behind it.

So if you’re ready to begin, or even if you’re just thinking about it, give us a call. Visit us. Talk to us.

Choose strength. Choose comfort. Choose freedom.
Choose Robobionics — because the best hand you can wear is one that feels like it’s truly yours.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.