A clear, expert-backed guide to help amputees know when and how to get their first prosthetic for a smoother, faster rehabilitation journey.

When Should You Get Your First Prosthetic? A Step-by-Step Guide

Losing a limb changes your life. There’s no easy way to say it. But the moment you start to heal, both physically and emotionally, one question often comes up again and again—”When should I get my first prosthetic?” It may sound like a simple question, but it’s more personal and complex than people realize. The right timing can shape your recovery, mobility, and confidence in powerful ways.

When someone goes through an amputation, the first priority is always healing. Right after surgery, the focus is on managing pain, avoiding infection, and making sure the wound closes properly. This is known as the post-operative phase.

Step 1: Understanding What Happens Right After Surgery

The First Few Days Are About Healing

When someone goes through an amputation, the first priority is always healing. Right after surgery, the focus is on managing pain, avoiding infection, and making sure the wound closes properly. This is known as the post-operative phase.

During this time, your medical team will monitor how your body is responding. Are you healing well? Is there too much swelling? Are there signs of infection or blood flow issues? These details matter because they affect when and how you can start thinking about a prosthetic.

You won’t be ready for a permanent prosthetic right away, and that’s completely normal. The limb needs time to settle down. The swelling will reduce over several weeks. The tissues will start reshaping themselves. The stitches will heal. Only after this foundation is strong can you move forward.

But here’s something people often don’t realize: Even though you’re not getting your permanent prosthetic yet, this phase is where prosthetic preparation actually begins. Decisions are already forming. Your body is laying the groundwork.

Step 2: Meeting the Right Experts Early

Why a Prosthetist Should Be Part of the Process From the Start

One of the best things you can do early on is to connect with a prosthetist—a specialist who designs, fits, and adjusts prosthetic limbs. Many people wait until weeks or even months after surgery to meet one, but involving them earlier can make a huge difference.

A prosthetist can assess your limb, talk to your surgeon, and help you plan for what type of prosthetic would suit your body, lifestyle, and future goals. They’ll also watch how your limb is healing and changing. This helps them prepare the first temporary socket when the time is right.

Even if your body isn’t ready for a prosthetic yet, your mind might be. Meeting a prosthetist early gives you a clearer picture of the road ahead. You get to ask questions, set expectations, and feel like you’re part of the decision-making. That makes the whole process feel less scary.

Another reason early contact helps? The prosthetist gets to know your story—not just your measurements. That human connection builds trust, and that trust will matter when you take your first steps again.

Step 3: Recognizing When Your Limb Is Ready

The Signs Your Body Is Prepared

There’s no universal date when someone becomes “ready” for their first prosthetic. It depends on your health, the type of amputation, and how your body heals. But there are clear signs that professionals look for to decide when it’s safe to begin the fitting process.

The most important sign is wound closure. The surgical site must be completely healed—no open areas, no stitches left, and no fluid or infection. If there’s even a small wound that hasn’t closed properly, fitting a prosthesis too soon could lead to serious complications.

The second sign is controlled swelling. After amputation, the limb swells naturally. Over time, with compression and rest, the swelling should come down. When your limb looks more stable in size—day after day—it shows that it’s ready to hold a socket.

Another clue is consistent shape. The residual limb should be rounder and smoother. Sharp bones, dips, or irregular surfaces can make socket fitting uncomfortable. Therapists may recommend limb shrinkers or soft casts to help shape the limb during this phase.

Finally, you should be free from severe pain. Some soreness is normal. But sharp or constant pain, especially while standing or moving, can mean your limb isn’t ready for pressure yet.

When these physical signs align, you’re likely ready to begin the process of getting your first prosthesis.

 You may have heard of a “temporary” or “early fit” prosthesis. This is a lightweight version that helps people start walking sooner while their permanent prosthesis is being planned. For many, it’s a powerful stepping stone.

Step 4: Exploring the Option of a Temporary Prosthesis

Why Early Walking Isn’t Just About Speed

You may have heard of a “temporary” or “early fit” prosthesis. This is a lightweight version that helps people start walking sooner while their permanent prosthesis is being planned. For many, it’s a powerful stepping stone.

Temporary prosthetics are not designed for long-term use. They often need to be replaced as the limb changes shape. But they serve an incredibly important purpose: they help people stand, balance, and walk early on in a safe, supported way.

For some patients, this happens as soon as two to four weeks after surgery. Others may need six to eight weeks. Either way, the goal is gentle movement. Using a temporary prosthetic helps shape your limb, protect your joints, and prevent your body from weakening due to inactivity.

Emotionally, this stage is also a breakthrough. The first time someone stands again, even with a temporary limb, it often brings hope and motivation. It feels like forward movement—because it is.

Some hospitals and clinics refer to this as the IPOP or preparatory prosthesis phase. It’s monitored closely by your prosthetist and physiotherapist. They will watch how you move and make small changes as needed.

This is also the time when you’ll start learning how to take care of the prosthesis, how to clean your residual limb, and how to avoid common problems like skin irritation. The learning begins early and pays off for life.

Step 5: Evaluating Your Strength, Balance, and Mindset

Your Body Isn’t the Only Part That Needs to Be Ready

While your limb’s condition is crucial, it’s not the only thing that determines the right time for a prosthetic. Your overall strength, energy levels, and emotional readiness also play a big role.

After surgery, it’s normal to feel tired or weak. You may have lost weight. Your muscles may not be as strong as they used to be. Before you start walking with a prosthesis, you’ll need enough strength in your core, back, and remaining limbs to support yourself.

Physiotherapists work with you on basic exercises to build this foundation. Simple things like sitting up straight, transferring from bed to wheelchair, or balancing on one leg become training tools. They’re not just rehab—they’re preparation for walking again.

Balance is another key factor. A prosthetic changes your center of gravity. You need to learn how to shift your weight differently. Practicing these movements before the prosthesis is fitted helps reduce falls and injuries later.

Then there’s the emotional side. Some people are eager and ready. Others feel scared or unsure. Both are normal. What matters is that you feel informed and supported. A good rehab team will help you understand what’s coming and guide you at your own pace.

Only when your body and mind both say “yes” does the next step begin.

Step 6: Getting Your First Permanent Prosthetic

The True Beginning of a Lifelong Relationship

Once your limb has stabilized in shape, your wound is fully healed, and you’re strong enough to move safely, it’s time for your first permanent prosthesis. This isn’t a final destination, but it is a huge milestone.

Your prosthetist will take detailed measurements of your limb. They might use digital scans, molds, or a mix of both. Then, based on your walking style, weight, activity level, and goals, they will build a prosthetic that fits you specifically.

You’ll go through fitting appointments to make sure the socket feels snug but not painful. You’ll test out different components—feet, knees, or arms—to see what feels right. It’s a process of trial, feedback, and small adjustments.

This is also the time when your therapy becomes more advanced. You’ll practice walking on slopes, climbing stairs, or picking up objects. Every day you’ll get a little better, a little stronger. It won’t always be easy, but it will be rewarding.

At this stage, your prosthesis becomes part of your identity. Not because it defines you, but because you’ve worked with it, trained with it, and trusted it. You’ll develop routines around cleaning it, checking for wear, and managing your skin health.

And remember, this isn’t your “forever” prosthesis. Your limb may still change. Your life may evolve. Upgrades, replacements, and fine-tuning are part of the journey. But this first one? It’s the one that gets you back on your feet—literally.

Step 7: Managing Expectations and Planning for the Long Term

The Road Ahead Is a Marathon, Not a Sprint

Even once you’ve received your prosthesis and taken those first steps, the journey is far from over. The timing of your first prosthetic is important, but equally important is how you live with it over time.

Some people adjust quickly. Others face setbacks. Your socket might need frequent adjustments. Your skin might become irritated. You might need extra therapy sessions. These are not signs of failure—they’re part of the process.

What helps the most is setting realistic expectations. You won’t be running a race in a week. But you will be moving. And over time, you’ll get faster, stronger, and more confident.

The more involved you are in your care, the better your outcome. Speak up if something feels wrong. Track your progress. Ask your prosthetist about upgrades. Explore support groups. Keep learning.

And don’t forget—your prosthesis is not just a tool. It’s a part of how you engage with the world again. Dance with it. Travel with it. Laugh, cry, and grow with it. That’s what it’s for.

Step 8: How Nutrition and General Health Impact Your Readiness

What You Eat Matters More Than You Think

Most people don’t realize how much their overall health affects prosthetic readiness. After surgery, your body enters a healing phase, and the food you eat becomes fuel for that healing.

If your nutrition is poor, wounds take longer to close. If your blood sugar is high, especially in diabetic patients, infections become more likely. This slows everything down—including when you can start with your prosthesis.

Your body needs protein to rebuild tissue. It needs vitamins like C and D for skin and bone health. It needs enough calories to fight inflammation and restore energy. Without these building blocks, even the best medical care can only go so far.

Hydration is just as important. Dehydrated tissue is slower to heal and more prone to damage. Drinking enough water helps circulation and skin elasticity—both of which play a key role in prosthetic use later on.

In some cases, your doctor may refer you to a nutritionist. This isn’t about dieting—it’s about giving your body what it needs to recover and prepare for the physical demands of prosthetic use. The better your internal condition, the faster your external progress.

This is especially true for older adults or people with other health issues. Healing doesn’t happen in isolation. It’s the result of many systems working together. Nutrition is one you can take charge of from day one.

While it’s important not to rush into prosthetic fitting too soon, delaying for too long can cause its own set of problems. And these problems don’t just affect your limb—they affect your entire life.

Step 9: Recognizing the Risks of Waiting Too Long

When Delay Becomes a Barrier

While it’s important not to rush into prosthetic fitting too soon, delaying for too long can cause its own set of problems. And these problems don’t just affect your limb—they affect your entire life.

One of the first issues is muscle weakness. If you go too long without bearing weight or walking, your muscles begin to shrink. This is called atrophy, and it makes learning to walk later much harder. What should take weeks could take months.

Another risk is joint stiffness. Joints that aren’t moved regularly begin to lose range of motion. This is especially serious if your amputation is above the knee or elbow. Once stiffness sets in, regaining flexibility is difficult and often painful.

There’s also a psychological impact. The longer someone goes without walking, the more they adapt to a seated life. This may sound harmless, but it builds a comfort zone that can be hard to break. The prosthetic begins to feel optional instead of essential. That mindset can slow down progress dramatically.

Even from a social angle, waiting too long can make it harder to reintegrate. People may feel isolated, left behind, or out of rhythm with the world. They may hesitate to attend family events or go outside, even after they receive their prosthesis.

So while every body heals at its own pace, it’s important to keep moving toward that next step. Staying in the “waiting” phase for too long creates challenges that are avoidable with the right support and information.

Step 10: The Role of Family and Caregivers in Timing

You’re Not Alone—And That Changes Everything

Recovery is rarely a solo journey. For many people, the decision about when to start with a prosthetic is shaped not just by doctors, but by family and caregivers. And that’s a good thing—if managed well.

Caregivers often help with wound cleaning, transport, emotional support, and even financial planning. They see your progress daily. They know your highs and lows. Their insight is valuable, especially when you’re too tired or frustrated to think clearly.

But there’s a balance. Sometimes, well-meaning family members may urge you to “wait a little longer” because they’re afraid you’ll get hurt. Or they may push you too soon because they want life to feel normal again. Both reactions come from love—but both can be misaligned with what your body needs.

The best approach is open, honest communication. Tell your caregiver what you’re feeling physically and emotionally. Let them attend your appointments, if possible, so they understand what the doctors are saying. Invite them into the process instead of carrying it all yourself.

This partnership becomes even more important once you start walking. You’ll need encouragement. You’ll need a hand to hold when the steps feel scary. And sometimes, you’ll need someone to say, “You’ve got this,” when your own belief runs low.

Prosthetic success isn’t just about the device—it’s about the support system that surrounds it.

Step 11: Special Considerations for Children

Timing Is Different for Growing Bodies

When the patient is a child, everything changes. The question of when to get a first prosthetic becomes more complicated, because children are still growing—and growing fast.

In most cases, pediatric prosthetics are introduced early. Children’s bodies adapt quickly. Their bones and muscles respond well to movement. Plus, kids learn by doing. The earlier they’re introduced to a prosthetic, the more likely they are to treat it as a normal part of life.

However, children need more frequent replacements than adults. As they grow, the residual limb lengthens, the bone structure changes, and the socket that once fit perfectly begins to feel tight or awkward. That means regular checkups, ongoing adjustments, and sometimes full replacements every year or two.

Despite these challenges, early fitting is still the preferred route. It supports proper posture, balanced development, and early motor skills. More importantly, it prevents the emotional gap that can happen if a child spends too much time adapting without a limb.

Parents play a huge role in this process. From fitting sessions to therapy appointments to helping with social situations at school, their guidance makes a world of difference.

When done with care, pediatric prosthetic timing supports not just growth—but confidence, curiosity, and freedom to explore the world.

In India and many other parts of the world, cultural beliefs around disability and prosthetics vary widely. Some families may see prosthetic use as a sign of strength and independence. Others may view it with fear, confusion, or even stigma.

Step 12: Cultural Beliefs and Personal Readiness

Understanding What Readiness Really Means

In India and many other parts of the world, cultural beliefs around disability and prosthetics vary widely. Some families may see prosthetic use as a sign of strength and independence. Others may view it with fear, confusion, or even stigma.

These beliefs affect timing. A person might delay getting a prosthesis because they feel embarrassed. Or they may rush into it to prove something. Both are emotional responses—and both are common.

But prosthetic readiness is not about proving anything. It’s about your health, your goals, and your future.

If you’re feeling unsure because of what society might say, take a step back and look at your life. Ask yourself: What kind of daily routine do I want? What level of mobility makes me feel happy? Where do I see myself six months or a year from now?

These questions help you shift focus from what others think to what you need.

It also helps to speak with others who’ve walked this path. Peer groups, mentors, and online communities offer encouragement and clarity. You are not the first to feel uncertain. And you won’t be the last.

But when you act based on your truth—not fear or pressure—you reclaim control of your recovery.

Step 13: Budgeting, Insurance, and Financial Planning

Making Timing Work With Your Wallet

Let’s be honest: getting a prosthetic is an investment. Even with medical insurance, there are costs involved. This includes the device itself, fittings, therapy sessions, travel, and maintenance.

Many people delay getting a prosthetic simply because they believe they can’t afford it yet. But here’s what they often don’t realize: waiting can actually become more expensive in the long run.

Delays lead to longer hospital stays, extended use of wheelchairs or caregivers, more therapy hours, and sometimes more complications. All of this adds up. Getting mobile sooner can mean going back to work sooner. It can also mean fewer health issues down the line.

In India, there are government programs and NGOs that assist with prosthetic care. Some private hospitals offer installment payment options. Robobionics also works with patients to offer flexible, accessible solutions, especially for those who need early intervention but are financially stressed.

If you’re unsure about coverage, speak with your provider early. Ask detailed questions. Find out what’s covered, what isn’t, and what documentation is needed. Don’t wait until the last minute—financial planning should begin as soon as the healing starts.

A well-timed prosthesis isn’t just a health decision—it’s a financial one too. Plan early to walk sooner.

Step 14: The First 30, 60, and 90 Days With Your Prosthesis

What the Journey Looks Like Day by Day

So you’ve got your first prosthetic. What happens next?

In the first 30 days, everything feels new. You’ll spend time adjusting to the weight, the feel, the balance. You may walk short distances, with help. You’ll notice soreness, maybe frustration. This is normal.

By 60 days, you’ve likely had several adjustments to your socket. You’re walking more—maybe outside. You’ve developed routines for cleaning your limb, managing sweat, checking your skin. You’re also building endurance and trust.

At 90 days, you’re no longer thinking about every step. You’re focusing on goals. Can you climb stairs without help? Carry groceries? Visit your friend without planning every move? That’s the progress you’ll see.

This three-month window sets the stage for everything that follows. The better you manage these first 90 days, the smoother your long-term experience will be.

Celebrate small wins. Record your progress. Stay in touch with your prosthetist. This is your life—reclaimed one step at a time.

Conclusion

The real answer is this: you should get your first prosthetic when your body is ready, your mind is open, and your life is calling you to move forward. That could be three weeks after surgery. It could be three months. What matters is that you’re supported, informed, and surrounded by a team that listens to you—not just treats you.

Your first prosthetic is more than a device. It’s a gateway back to freedom, movement, and confidence. The timing matters—but even more important is that you keep moving toward that moment, step by step. At Robobionics, we’re here for you at every stage. From healing to fitting to lifelong support, we walk with you through every step of the journey. Because we don’t just build limbs—we help rebuild lives.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.