Best Prosthetics in Mumbai: Top Clinics, Costs, and How to Book

Best Prosthetics in Mumbai: Top Clinics, Costs, and How to Book

Losing a limb changes life. But the right prosthetic can help you take control back.

If you’re in Mumbai and searching for the best prosthetics, this guide is for you. Whether it’s for yourself or someone you love, knowing where to go, what to expect, and how much it will cost can make a big difference.

We’ve created this detailed guide to walk you through the top clinics in Mumbai, what kinds of prosthetics are available, how much they cost, and how to get started. No complicated words. Just simple, clear help from people who care.

Let’s begin.

Top Prosthetic Clinics in Mumbai

What Makes a Good Clinic?

When choosing a clinic, look for caring people who listen.

When choosing a clinic, look for caring people who listen.
Choose places known for quality, clean spaces, and comfort.
Use clinics with experts who explain everything in simple ways.

Leading Clinics in the City

Orthofoot India in Andheri West has prosthetists with years of experience.
Their consultation fee is around ₹800. You can book through online portals like Practo.

Genesis Silicone House in Malad West is known for its friendly staff.
They charge about ₹300 for consultation—a warm place with short waits.

In Mahim, Dhyan Health Care has two prosthetists with 19 and 5 years of experience.
Fees range between ₹500 and ₹1000, depending on your needs.

Matrix Mobility & Assistive Technologies, in Dahisar East, is very affordable.
They charge only ₹100 and have a prosthetist with more than 20 years of experience.

At Colour Me Mad Clinic near Churchgate, the professional has 8 years of experience.
They offer free consultations—ideal for first-time visitors.

The Lilavati Hospital and Research Centre in Bandra West is a well-known multi‑specialty hospital.
Fees vary from ₹0 to ₹5000—but you’ll find thorough, trusted care.

Understanding Costs in Mumbai

Consultation Fees

Most clinics charge between ₹100 and ₹1000.
Lower-fee clinics like Matrix Mobility are budget-friendly for quick questions.
Higher-fee places like Lilavati may offer broader medical support.

Prosthetic Costs

Prosthetic legs and arms can vary widely in price.
Mumbai clinics often offer flexible fitting options.

While online sources like Bookimed list Mumbai clinics, they don’t share exact prices.
You can get quotes if you ask directly.

In India, simple prosthetics like the Jaipur foot cost as low as $45 (about ₹3,700).
But modern, high-tech limbs cost more, depending on the materials and features.

How to Book Your Appointment

Using Practo

Practo is helpful for booking easily.
You can filter by experience, location, or fee range.
Then pick a time that suits you.

Direct Calls or Walk-Ins

You can call clinics like Orthofoot or Dhyan Health Care directly.
Many are happy to guide over the phone—just ask clear, simple questions.

What to Prepare Before Visiting

Questions to Ask

Ask about the clinic’s experience and how many people they have helped like you.
Ask how they make the device and how long it takes.
Also ask about follow-up and any extra costs for maintenance.

What to Bring

Carry your ID and any medical reports or scans.
Write down your questions ahead of time.
Bring a pen and notepad to make notes.
Take a friend or family member—it helps to have support.

What to Expect During Your First Visit

Your First Step: Consultation

Visiting a prosthetic clinic for the first time

Visiting a prosthetic clinic for the first time can feel a little overwhelming. But don’t worry—most people feel that way, and the staff at a good clinic will do everything to make you feel at ease.

During your first consultation, the prosthetist (the expert who makes and fits prosthetic limbs) will take time to understand your story. They’ll ask about your amputation, your goals, your daily routine, and what you hope to achieve with a prosthetic. This is your time to speak openly. Share everything—from your lifestyle to your job, from hobbies to how you move through your day.

They may also take a look at the residual limb (the part of your limb after amputation) to check its condition. This helps them understand what kind of socket or fitting you will need.

If you’ve brought any medical records or prescriptions, they’ll go through those too. This helps them make a plan that suits your body and your life.

Measurements and Scans

Once the conversation is done, the clinic may take precise measurements of your limb. Some clinics use digital scanners or castings to get the most accurate fit. These scans help them design a prosthetic that will be comfortable, stable, and easy to wear.

This part doesn’t take long, and it’s usually painless. It may tickle or feel a little odd if they’re using a casting material, but there’s nothing to be scared of. It’s all part of getting you closer to your new limb.

Choosing the Right Prosthetic

After the measurements are done, the prosthetist will talk to you about the different types of prosthetics available. This is where you’ll learn about options—mechanical limbs, cosmetic limbs, and high-tech options like myoelectric prosthetics that respond to your muscle signals.

They’ll explain the pros and cons of each type in simple language. You’ll hear about what they can do, how they feel, and how much they cost. Don’t worry—nobody will push you to decide right away. Take your time to understand everything.

Some clinics will even show you samples or let you try a demo limb so you can see how it feels.

Fitting Process

Once you’ve chosen a prosthetic, the clinic will begin the process of making it. Depending on the type of limb, this can take anywhere from a few days to a few weeks. High-tech bionic hands, for example, take longer because of the electronics involved.

When your prosthetic is ready, you’ll return to the clinic for the fitting. The prosthetist will check the socket (the part that fits onto your limb) and make sure it’s snug but not tight. You’ll walk, move, or hold objects depending on the type of prosthetic you’ve chosen.

Don’t expect it to be perfect on day one. It’s normal to need adjustments. A good clinic will schedule follow-up visits and tweak the fit until you’re comfortable.

Types of Prosthetics You Can Get in Mumbai

Upper Limb Prosthetics

If you’re missing a hand, arm, or part of your upper limb, you’ll be looking at an upper-limb prosthetic. These range from simple mechanical arms to advanced bionic hands like Grippy™ by RoboBionics.

Mechanical arms can open and close using body movement or shoulder straps. They’re affordable and reliable, but don’t offer the flexibility of bionic options.

Bionic arms, on the other hand, are smart. They move when you move your muscles. They can grip, pinch, and even give you a sense of touch. Grippy™, for example, uses your muscle signals to help you open and close the hand, and even gives you feedback—so you feel what you’re holding.

These kinds of prosthetics are perfect if you want to do everyday tasks like writing, cooking, or shaking hands—things that bring back a sense of normal life.

Lower Limb Prosthetics

If you’re missing a foot, leg, or part of your lower limb, you’ll be looking at a lower-limb prosthetic. Mumbai has several clinics that offer both basic and advanced types.

Basic options include below-knee or above-knee mechanical limbs. These help with walking and balance, and many are made of strong, light materials. Some come with shock absorbers or rotation units to make walking more natural.

More advanced lower-limb prosthetics use microprocessors or hydraulic systems to adjust how the foot or knee responds. These are great for people who want to walk long distances, climb stairs, or even run.

Some popular types available in Mumbai include the Jaipur Foot, modular legs, carbon fiber limbs, and even waterproof prosthetics for active users.

Custom vs. Ready-Made: What’s Better?

Understanding the Difference

A ready-made prosthetic is like buying clothes off the rack.

A ready-made prosthetic is like buying clothes off the rack. It may fit okay, but not perfectly. It’s usually quicker and cheaper but may not suit your body shape or lifestyle as well.

A custom prosthetic, on the other hand, is made just for you. It matches the shape of your limb, your movement style, and even your skin tone if you want it to look natural.

Clinics in Mumbai offer both options, but if comfort and long-term use are important to you, going custom is the better choice. It takes more time and a bit more money—but the result is a limb that feels like it belongs.

Cost Considerations

Custom prosthetics usually cost more because of the labor, materials, and fitting time involved. But in the long run, they’re more comfortable and require fewer adjustments.

If you’re on a budget, some clinics offer EMI options, NGO support, or help from foundations that support limb-loss survivors. It’s always worth asking.

Insurance and Financial Help for Prosthetics in Mumbai

Does Insurance Cover Prosthetics?

This is a question many people ask, and the answer isn’t always simple. In India, some private health insurance policies may cover prosthetic limbs, especially if the limb loss was due to an accident or surgery. But in many cases, prosthetics are considered part of post-surgical care or rehabilitation and are not always included in standard policies.

If you already have health insurance, check the fine print or call your insurer to ask directly. Ask whether prosthetics are covered, what kind of documentation is needed, and if there’s a limit on how much they will pay. Some policies may only cover a portion of the cost, not the full amount.

If you’re getting a high-end prosthetic like a bionic hand, you may need to push a bit harder. Provide clear details and, if possible, get your clinic to write a letter explaining why the prosthetic is medically necessary. Sometimes, that makes all the difference.

Government Support and NGOs

If you don’t have insurance or if it doesn’t cover the prosthetic you need, there are still options. Mumbai is home to several government schemes and NGOs that help people with limb differences.

Organizations like Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS) offer support to people who need low-cost limbs like the Jaipur Foot. Some hospitals and charitable trusts in Mumbai also have funds for prosthetics—especially for children, accident survivors, and people from low-income backgrounds.

You can also reach out to support groups or local prosthetic clinics. Many of them are connected with NGOs or CSR funds that can help. Ask if they can guide you toward financial assistance. Don’t hesitate to seek help—there are people who genuinely want to see you walk, move, and live better.

The Role of Rehabilitation After Getting a Prosthetic

Why Rehab Matters

Getting a prosthetic is not just about fitting a new limb

Getting a prosthetic is not just about fitting a new limb—it’s about learning to use it confidently. That’s where rehabilitation comes in. Rehab helps you train your muscles, build strength, and get used to your new limb.

Some people think they’ll just wear the prosthetic and walk out of the clinic—but that’s rarely how it works. Your body needs time to adjust. The brain has to learn new patterns. Your balance changes. Your posture shifts. And sometimes, even simple actions like holding a spoon or standing for long hours need practice.

With good rehabilitation, your transition becomes smoother. You feel more in control. And you learn how to avoid injuries, sores, or strain caused by poor posture or overuse.

Physical Therapy and Exercises

Rehab often includes sessions with a physiotherapist who will guide you through specific exercises. These exercises are designed to build up your residual limb, improve coordination, and strengthen the muscles around your hip, shoulder, or core.

For example, if you’ve lost a leg, your physiotherapist might help you work on balance, stability, and walking on different surfaces. If you’ve got a new arm or hand prosthetic, they’ll help you relearn daily tasks like lifting, holding, or typing.

You might also be taught how to care for your skin, prevent irritation, and clean the socket area. These small steps make a big difference over time.

Mental and Emotional Support

Losing a limb can bring a flood of emotions—shock, grief, anger, or even guilt. And while a prosthetic helps physically, the emotional journey is just as important.

Some clinics in Mumbai now offer counseling or support groups. Talking to someone who understands what you’re going through—especially another prosthetic user—can be incredibly powerful. They’ve been there. They’ve felt what you’re feeling. And they can show you what’s possible.

Family counseling is also helpful. It helps your loved ones understand what you’re going through and how they can support you better, without being overprotective.

You’re not alone on this journey—and you never have to be.

How RoboBionics Is Changing Lives in Mumbai

World-Class Technology, Made in India

RoboBionics is proud to be part of India’s health-tech revolution.

RoboBionics is proud to be part of India’s health-tech revolution. Based in India and built with heart, our flagship product—Grippy™—is a game-changer for people with below-elbow amputations.

Unlike imported bionic hands that cost more than ₹10 lakh, Grippy™ is made in India and priced between ₹2.15 to ₹3 lakh. That means world-class quality at a fraction of the price. We believe everyone deserves access to dignity, independence, and technology that empowers.

Grippy™ is not just a hand—it’s a helping hand. It works using your natural muscle signals. That means you can open, close, and grip objects just by moving your muscles. And with our Sense of Touch™ technology, you even feel what you’re holding. Whether it’s a soft toy or a cup of tea, you’ll know the difference.

We’ve worked hard to make this hand light, strong, and beautiful. And with 60 out of 64 components made right here in India, it’s a symbol of what Indian innovation can do.

Supporting You Every Step of the Way

Getting a prosthetic isn’t just a transaction—it’s a partnership. At RoboBionics, we take pride in being more than a manufacturer. We’re your support system. We guide you from the first demo, through fitting, training, and aftercare.

Our team works closely with prosthetic centers across Mumbai and all over India. We make sure our hands reach those who need them most, whether in cities or villages. And if you want to try Grippy™, you can easily book a demo on our website.

We’re not here to sell you a product. We’re here to help you rebuild your life with dignity and strength.

Book a Demo, Start a New Chapter

If you or someone you love is looking for a bionic hand in Mumbai, don’t wait. Try it for yourself. Feel how Grippy™ works. See the difference it can make.

Booking a demo is simple. Just go to robobionics.store/bookdemo and fill out a short form. One of our team members will reach out to guide you through the next steps.

It doesn’t matter how old you are or how long it’s been since your amputation—it’s never too late to take the first step toward freedom and confidence.

You deserve a second chance. Let’s build it together.

How to Choose the Right Prosthetic Clinic for You

Think About What You Really Need

Choosing a prosthetic clinic is personal. It’s not about picking the biggest name or the fanciest building. It’s about finding a place where you feel heard, respected, and supported.

Start by thinking about what matters most to you. Is it cost? Location? Technology? Or maybe you want a team that takes time to explain things. Once you know your priorities, the decision becomes much easier.

If you’re an active person, you might want a clinic that offers sports prosthetics or high-performance devices. If you’re older or less mobile, comfort and ease of use might matter more. There’s no wrong answer. Just be honest with yourself about what kind of help you need.

Visit More Than One Clinic

Don’t settle on the first clinic you visit. Just like you’d test-drive a car before buying, it’s okay to talk to different prosthetists before making a decision. Every clinic has a different approach, and finding the right fit can make a big difference in your comfort and success.

Pay attention to how the staff treats you. Do they answer your questions patiently? Do they offer clear guidance? Are they listening to you—or just trying to sell you something?

A good clinic will never rush you. They’ll help you understand all your options and guide you without pressure.

Ask About Follow-Up Support

Getting a prosthetic is not a one-time event. You’ll need adjustments. Maybe even replacements. That’s why follow-up support is so important.

Ask each clinic how they handle follow-up visits. Will they help you if something doesn’t fit right after a few weeks? Do they provide training or therapy? Will they be available to answer your questions after you leave?

The right clinic will be with you for the long haul—not just for the sale.

Real People. Real Stories.

A Second Chance for Shreya

Shreya, a 27-year-old graphic designer in Mumbai

Shreya, a 27-year-old graphic designer in Mumbai, lost her hand in a road accident. She was devastated. She felt like her career was over.

But after finding RoboBionics online, she booked a demo. Just a few weeks later, she was fitted with a Grippy™ bionic hand. Within days, she was typing, drawing, and cooking again.

“It’s not just a hand,” she said. “It gave me my confidence back. I feel like myself again.”

Ramesh’s New Chapter

Ramesh, a retired railway worker, lost his leg to diabetes. He thought he’d be stuck in a wheelchair forever.

A clinic in Dahisar East helped him get a custom lower-limb prosthetic. With regular rehab, he’s now walking to the temple every morning—something he thought he’d never do again.

“It’s the little things,” he smiled. “Climbing stairs, walking to the shop, standing tall at my granddaughter’s wedding.”

From Hopelessness to Hope

Every day, we hear stories like these. Stories of people who once felt hopeless, but found new strength through the right support and technology.

These are not just stories of recovery—they are stories of resilience, courage, and human spirit. And they remind us why this work matters.

Final Thoughts: You’re Not Alone in This

If you’re reading this, it means you care. You’re trying to help yourself or someone you love. And that already makes you brave.

Losing a limb is one of life’s hardest moments. But it doesn’t have to define the rest of your life. With the right prosthetic, support, and care, you can move forward—stronger, steadier, and full of hope.

Whether you choose a mechanical limb or a smart bionic one, the most important thing is this: don’t give up. Keep asking questions. Keep reaching out. Keep believing that your life can be full again.

And remember—there’s a whole community out here cheering you on.

Ready to Take the First Step?

If you’re in Mumbai and looking for a prosthetic solution, RoboBionics is here for you. Our hands are designed to bring back dignity, control, and freedom—without breaking the bank.

Visit robobionics.store/bookdemo to book a free demo today. One simple form. One phone call. That’s all it takes to begin your next chapter.

Let’s build it together. One step at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.