Learn about the benefits and costs of custom-made prosthetics, offering a tailored fit and enhanced functionality for individual needs.

Exploring Custom-Made Prosthetics: Benefits and Costs

The world of prosthetics has evolved significantly, with custom-made solutions now offering unparalleled comfort, functionality, and personalization. For individuals with limb loss, a custom prosthetic isn’t just a device—it’s a tool that restores independence and enables them to pursue their passions with confidence.

This guide will take you through the benefits of custom-made prosthetics, how they’re designed, and what factors influence their costs. Whether you’re exploring options for yourself or a loved one, understanding the possibilities of customization can help you make an informed and empowering choice.

What Are Custom-Made Prosthetics?

Custom-made prosthetics are specifically designed to fit the unique anatomy, needs, and preferences of an individual. Unlike off-the-shelf models, these prosthetics are tailored through precise measurements, advanced technology, and detailed consultations with the user.

At their core, custom prosthetics focus on three key elements: fit, functionality, and personalization. A well-fitted prosthetic not only improves comfort but also ensures that the device performs optimally, whether for walking, running, or performing intricate tasks.

The Design Process

The journey to creating a custom prosthetic begins with a thorough evaluation. This includes assessing the residual limb, understanding the user’s lifestyle and goals, and addressing specific needs such as activity level or skin sensitivity.

Advanced tools like 3D scanning or digital imaging are often used to capture the exact dimensions of the residual limb. These measurements guide the creation of a socket that fits snugly without causing discomfort.

From there, the prosthetic is built using lightweight, durable materials like carbon fiber or titanium, ensuring both strength and ease of use.

For businesses, emphasizing the importance of the design process is critical. Offering state-of-the-art tools and a personalized approach ensures that users feel confident and involved in the creation of their prosthetic.

The Benefits of Custom-Made Prosthetics

Choosing a custom-made prosthetic over a standard model comes with numerous advantages, all of which contribute to a better user experience.

A Perfect Fit

One of the most significant benefits of a custom prosthetic is its precise fit. The socket—the part of the prosthetic that connects to the residual limb—is designed to distribute weight evenly, minimizing pressure points and reducing the risk of irritation or discomfort.

A well-fitted prosthetic allows users to move naturally, whether they’re walking, running, or engaging in daily tasks. For active individuals, the enhanced stability and comfort make custom options indispensable.

At Robobionics, we use cutting-edge technology to ensure that every prosthetic we design offers a seamless connection between the user and their device, enhancing both comfort and control.

Improved Functionality

Custom prosthetics are tailored to meet the user’s specific needs, whether they require advanced features like microprocessor-controlled joints or simple, lightweight designs for everyday activities.

This level of customization ensures that the prosthetic complements the user’s lifestyle, enabling them to achieve their goals with confidence.

For example, a runner might benefit from a custom leg prosthetic with energy-return technology, while a professional requiring fine motor skills could opt for a prosthetic arm with multi-articulating fingers.

The ability to align functionality with individual priorities is what makes custom prosthetics a transformative choice.

Improved Functionality

Enhanced Aesthetics

For many users, how their prosthetic looks is just as important as how it performs. Custom prosthetics can be designed to match the user’s skin tone, body shape, and even personal style. Some users prefer a realistic appearance, while others opt for bold, expressive designs that reflect their personality.

This emphasis on aesthetics helps users feel confident in social situations, transforming the prosthetic from a medical device into a statement of identity. At Robobionics, we offer a wide range of customization options, ensuring that each prosthetic is as unique as the individual wearing it.

The Costs of Custom-Made Prosthetics

While the benefits of custom prosthetics are clear, their cost is often a significant factor for users. Customization involves advanced technology, skilled craftsmanship, and premium materials, all of which contribute to the price. Understanding the various components of cost can help users plan effectively and make informed decisions.

Factors That Influence Pricing

The cost of a custom-made prosthetic depends on several variables, including the complexity of the design, the materials used, and the features incorporated.

For instance, a basic below-knee prosthetic with standard components will be less expensive than an above-knee prosthetic with a microprocessor-controlled knee joint.

Other factors include the level of customization required, the user’s activity needs, and the type of suspension system used to secure the prosthetic. Additional considerations, such as aesthetic enhancements or specialized functionality for sports or professional tasks, can also impact the final cost.

At Robobionics, we work closely with users to create solutions that balance quality and affordability, offering a range of options to suit diverse needs and budgets.

Balancing Cost and Value

While custom prosthetics represent a significant investment, it’s essential to consider the long-term value they provide.

A well-designed custom prosthetic not only enhances mobility and functionality but also reduces the likelihood of complications, such as skin irritation or misalignment, which can lead to additional medical expenses.

For users, this means that the initial cost is often offset by the improved quality of life and reduced need for adjustments or replacements. For businesses, emphasizing this long-term value can help users understand the importance of investing in a solution that’s tailored to their needs.

Exploring Financing Options

Affordability remains a key concern for many users, but there are ways to make custom prosthetics more accessible. Financing plans, insurance coverage, and partnerships with non-profit organizations can help reduce the financial burden.

Businesses can take a proactive role by educating users about available resources and advocating for better insurance policies that support prosthetic users.

At Robobionics, we’re committed to making advanced prosthetics accessible, offering flexible payment options and guidance on navigating funding opportunities.

Exploring Financing Options

Actionable Advice for Users

For individuals exploring custom prosthetics, the process can feel overwhelming. Here are some practical strategies to ensure a smooth journey and the best possible outcomes.

Engage Actively with Your Prosthetist

The relationship between you and your prosthetist is a partnership that lays the foundation for a successful prosthetic experience. Open communication is essential.

Share your daily routines, specific goals, and any concerns you might have about comfort, aesthetics, or functionality. If you’re unsure about the capabilities of a particular prosthetic feature, ask for demonstrations or real-life examples of how it works.

Users who engage actively with their prosthetist often find that the resulting device is more closely aligned with their expectations. Businesses, in turn, should encourage this dialogue by fostering an environment of trust and collaboration during consultations.

At Robobionics, we emphasize clear and transparent communication, ensuring users feel heard and supported at every stage.

Think Beyond the Present

When choosing a custom prosthetic, it’s important to consider not only your current needs but also your future aspirations. If you have plans to take up a new sport, return to a physically demanding job, or pursue creative hobbies, discuss these goals during the design process.

Prosthetics with modular components or adaptable features can provide the flexibility to meet evolving demands without requiring a complete replacement.

For businesses, integrating future-proof designs into their offerings demonstrates foresight and commitment to long-term user satisfaction. Encouraging users to articulate their ambitions ensures the prosthetic can grow with them, providing lasting value.

Test and Refine

Even the most advanced custom prosthetic may require adjustments after its initial fitting. Take the time to test your prosthetic in real-life scenarios, whether it’s walking, climbing stairs, or performing specific tasks unique to your lifestyle.

Pay close attention to how it feels during these activities, and don’t hesitate to request modifications if something doesn’t feel right.

Providers should offer multiple follow-up sessions to fine-tune the prosthetic’s fit and functionality. These sessions are an opportunity to enhance the user experience and ensure the prosthetic performs optimally in diverse situations.

Businesses that prioritize this post-delivery care build stronger, more positive relationships with their users.

Educate Yourself

Understanding the basics of how your prosthetic works can empower you to use it more effectively. Whether it’s learning the mechanics of a microprocessor knee or understanding the maintenance requirements of a specific foot component, knowledge builds confidence.

Ask your provider for resources, such as user guides, videos, or hands-on demonstrations, to familiarize yourself with the features and care of your device.

Businesses that invest in user education add immense value to their services. Providing intuitive, easy-to-follow resources tailored to different learning styles ensures users feel equipped to take full advantage of their prosthetic’s capabilities.

Educate Yourself

Leverage Available Support

Navigating life with a prosthetic is a journey, and support networks play a crucial role in making it a successful one. Peer groups, online communities, and mentorship programs can offer encouragement and practical advice from others who’ve faced similar challenges.

These connections not only provide emotional support but also help users discover new ways to use and adapt their prosthetic.

For businesses, creating or partnering with these networks is a strategic way to enhance user satisfaction. Hosting events or facilitating forums where users can share experiences fosters a sense of community and strengthens brand loyalty.

Stay Open to Innovation

The field of prosthetics is rapidly evolving, with new features and technologies emerging regularly. Staying informed about these advancements can help you make timely decisions about upgrades or replacements that could enhance your experience.

For example, a newer foot model with energy-return capabilities might significantly improve your mobility or comfort.

Providers should keep users informed about technological developments and offer upgrade paths for existing prosthetics. This approach ensures users always have access to the best tools available, reinforcing their trust in the company’s commitment to excellence.

Be Patient with the Process

Adapting to a custom prosthetic takes time. It’s natural to encounter challenges as you learn how to integrate it into your daily life. Give yourself the grace to experiment, practice, and seek assistance when needed.

Celebrate small victories, whether it’s mastering a new activity or simply feeling more comfortable in your prosthetic.

Businesses can support this adjustment period by providing consistent follow-ups, encouraging feedback, and offering guidance tailored to each user’s pace. Patience and empathy from both sides create an environment where users feel confident and cared for.

How Businesses Can Enhance the User Experience

For companies in the prosthetics industry, the rise of custom-made solutions presents an opportunity to deliver exceptional value. By focusing on user-centric practices, businesses can differentiate themselves and build lasting relationships with their customers.

Emphasize Personalized Care

Custom prosthetics are deeply personal, and the design process should reflect that. Taking the time to understand each user’s unique needs, preferences, and concerns fosters trust and ensures better outcomes.

Providing a seamless, supportive experience from consultation to delivery is key to building loyalty.

Invest in Advanced Technologies

The use of advanced tools like 3D printing, digital imaging, and AI-driven modeling allows for greater precision and efficiency in creating custom prosthetics.

By staying at the forefront of technological innovation, businesses can offer solutions that are not only cutting-edge but also more accessible and affordable.

At Robobionics, we integrate these technologies into our workflow, enabling us to deliver high-quality, custom-made prosthetics that meet the highest standards of functionality and comfort.

Invest in Advanced Technologies

Rehabilitation and Emotional Adaptation

Custom-made prosthetics are not just about physical functionality—they’re about enabling users to reclaim their independence and confidence. Rehabilitation plays a vital role in this process, helping users adapt to their new prosthetic and integrate it into their daily lives.

For businesses, offering comprehensive rehabilitation support can significantly enhance the user experience and long-term satisfaction.

The Role of Rehabilitation

Rehabilitation is a collaborative journey that begins as soon as a user receives their custom prosthetic. It focuses on teaching the user how to control and utilize their device effectively, whether for walking, gripping objects, or performing specific tasks.

For above-knee prosthetic users, this might involve learning to control a microprocessor-controlled knee for smoother movement. For below-knee users, exercises may focus on balance and natural gait patterns. The goal is to help the user develop muscle memory and confidence in their movements.

At Robobionics, we emphasize rehabilitation as a cornerstone of success, partnering with physiotherapists and offering resources like gamified training programs to make the learning process engaging and effective.

Emotional Adaptation

Adapting to a prosthetic is as much an emotional journey as it is a physical one. For many users, a custom prosthetic represents a significant change in how they interact with the world and how they see themselves. It’s natural to experience a mix of emotions, from excitement to uncertainty.

Businesses can support this transition by fostering a sense of community. Peer support groups, mentorship programs, and access to counselors can help users navigate the emotional aspects of adapting to their prosthetic.

Hearing from others who have gone through similar experiences can be especially powerful, providing reassurance and inspiration.

The Future of Custom Prosthetics

The field of custom prosthetics is evolving rapidly, with advancements in technology and materials paving the way for even more sophisticated solutions. Innovations like AI-driven modeling, neural interfaces, and smart materials are set to make prosthetics more intuitive, comfortable, and efficient.

For businesses, staying ahead of these trends is crucial. Investing in research and development, collaborating with industry leaders, and listening to user feedback ensures that custom prosthetics continue to meet and exceed expectations.

Advancements in Materials and Design

The future of custom prosthetics will be defined by the materials used to create them. Researchers are exploring ultra-lightweight composites and bio-compatible materials that mimic the properties of human tissue, such as elasticity and responsiveness.

These materials promise to make prosthetics not only lighter but also more comfortable and durable.

Businesses investing in material innovation stand to gain a significant edge. Collaborating with material scientists and leveraging sustainable options can create prosthetics that align with both user needs and global environmental goals.

The development of prosthetics that can withstand intense physical activity without compromising comfort will cater to users with active lifestyles, from athletes to individuals in physically demanding professions.

Advancements in Materials and Design

Integration with Smart Technologies

The rise of smart technologies is revolutionizing custom prosthetics, with devices becoming more connected and intuitive. Innovations like embedded sensors, IoT connectivity, and AI-driven analytics are set to redefine the user experience.

For instance, sensors that monitor pressure points in real time can help users adjust their prosthetic for maximum comfort and efficiency throughout the day.

Businesses can capitalize on this by offering companion apps that allow users to track their prosthetic’s performance, adjust settings, or access real-time support. This kind of integration not only enhances functionality but also builds a stronger relationship between the user and the product, fostering loyalty and trust.

Neural Interfaces and Intuitive Control

The development of neural interfaces represents one of the most exciting frontiers in custom prosthetics. These systems connect directly to the user’s nervous system, allowing them to control their prosthetic through thought alone. While this technology is still emerging, its potential to deliver seamless, precise control is transformative.

For businesses, investing in neural interface research or forming partnerships with leading innovators in the field can position them at the forefront of this breakthrough.

Educating users about the possibilities of neural interfaces and preparing for their eventual rollout will create anticipation and establish brand credibility in this space.

Personalization Through AI

Artificial intelligence is not only enabling smarter prosthetics but also enhancing the customization process itself. AI algorithms can analyze a user’s unique movements, preferences, and activity levels to recommend design modifications that optimize comfort and performance.

This ensures that each prosthetic is tailored to meet the specific needs of its user with unprecedented accuracy.

For companies, incorporating AI into the design and fitting process can streamline workflows, reduce production timelines, and deliver a more refined product. Investing in AI-driven modeling tools or collaborating with tech firms specializing in machine learning can set businesses apart as pioneers of precision customization.

Enhancing Accessibility and Affordability

The future of custom prosthetics isn’t just about technological advancement—it’s about making these advancements accessible to everyone who needs them. Innovations like 3D printing and modular design are already reducing costs, and these trends are expected to accelerate.

By creating systems that simplify production and reduce reliance on expensive imported components, businesses can make custom prosthetics more affordable without compromising quality.

For companies, focusing on affordability as part of their strategic planning is both an ethical and practical decision. Expanding access to high-quality custom prosthetics opens new markets and builds goodwill with users and communities, strengthening the brand’s reputation.

Enhancing Accessibility and Affordability

A User-Centric Future

Ultimately, the future of custom prosthetics lies in a user-first approach. As technology evolves, businesses must remain attuned to the real-world needs and aspirations of their users. This involves not only delivering innovative devices but also providing education, support, and a seamless customer journey.

By creating products that empower users to live with greater confidence and independence, businesses can redefine what it means to be a prosthetics provider. At Robobionics, we’re committed to shaping this future, combining the latest advancements with our unwavering dedication to enhancing lives. Together, we can transform the possibilities of custom prosthetics into a reality that benefits everyone.

Conclusion

Custom-made prosthetics are more than just devices—they’re enablers of independence, confidence, and possibility. By prioritizing precision, comfort, and user-centric design, these solutions unlock new opportunities for individuals with limb loss, helping them navigate their world with ease and dignity.

For businesses, the mission goes beyond creating high-quality products. It’s about delivering an experience that empowers users, supports their journey, and celebrates their achievements. At Robobionics, we are dedicated to pushing the boundaries of what custom prosthetics can achieve, combining innovation with compassion to transform lives.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.