Learn about osseointegrated prosthetics, their benefits, and whether they’re the right fit for your mobility needs.

What Are Osseointegrated Prosthetics, and Are They Right for You?

For decades, prosthetics have offered individuals with limb loss a way to regain mobility and independence. While traditional prosthetics have served as a reliable option, they are not without their challenges. Discomfort, socket fit issues, and limited functionality often hinder users from achieving the level of freedom they desire. Enter osseointegrated prosthetics—a groundbreaking alternative that is reshaping the landscape of prosthetic technology.

Osseointegration directly connects a prosthetic to the body’s skeletal system, offering enhanced stability, comfort, and functionality. It’s an innovative solution with the potential to transform lives. But is it the right choice for you? In this article, we’ll explore what osseointegrated prosthetics are, how they work, their benefits and challenges, and the factors to consider before making a decision.

Understanding Osseointegrated Prosthetics

Osseointegration is a surgical procedure that involves anchoring a prosthetic device directly to the bone. Unlike traditional prosthetics, which rely on a socket to attach the device to the residual limb, osseointegration creates a permanent connection between the prosthetic and the skeleton.

How It Works

The procedure typically involves two stages. In the first stage, a titanium implant is surgically inserted into the bone of the residual limb. Over the course of several months, the bone grows around the implant, creating a secure and stable connection. This healing period is critical to ensure the success of the integration process.

In the second stage, an abutment is attached to the implant, extending outside the skin to serve as the connection point for the prosthetic device.

Once the prosthetic is attached, the user can begin adapting to their new system, often with the help of physical therapy to build strength and coordination.

A Revolutionary Approach

Osseointegration represents a paradigm shift in prosthetic technology. By eliminating the need for a socket, it addresses many of the common challenges associated with traditional prosthetics, such as discomfort, pressure sores, and difficulty achieving a secure fit.

For individuals with an active lifestyle or those seeking a more natural movement experience, osseointegration offers significant advantages.

A Revolutionary Approach

Benefits of Osseointegrated Prosthetics

The appeal of osseointegrated prosthetics lies in the multitude of benefits they offer. From improved comfort to enhanced functionality, these devices provide a level of freedom and reliability that many users find life-changing.

Improved Comfort and Fit

One of the most significant advantages of osseointegration is the elimination of socket-related issues. Traditional prosthetics rely on a socket to attach the device to the residual limb, which can cause discomfort, chafing, and even pain. Poor socket fit is a common problem, often requiring repeated adjustments or replacements.

Osseointegration removes the need for a socket entirely. By anchoring the prosthetic directly to the bone, it provides a secure and stable connection that adapts naturally to the user’s body.

This reduces friction, pressure sores, and the overall discomfort associated with socket-based systems.

Enhanced Mobility and Functionality

Osseointegrated prosthetics are designed to move in harmony with the body’s natural mechanics. The direct connection to the skeleton allows for improved control and responsiveness, enabling users to perform a wider range of activities with greater ease.

For example, individuals with osseointegrated leg prosthetics often report smoother walking patterns and reduced energy expenditure compared to socket-based systems. Similarly, users of osseointegrated arm prosthetics experience greater precision and strength in their movements.

Improved Sensory Feedback

Another notable benefit is the potential for enhanced sensory feedback. Because the prosthetic is connected to the bone, users can often perceive vibrations and other sensations through the device. This feedback helps improve balance and coordination, creating a more intuitive experience.

For businesses, emphasizing this unique advantage in marketing materials can resonate with users seeking a prosthetic that feels like an extension of their body.

Improved Sensory Feedback

Challenges and Considerations

While osseointegrated prosthetics offer numerous benefits, they are not without challenges. Understanding these potential drawbacks is essential for making an informed decision.

Surgical Risks and Recovery

Osseointegration involves a surgical procedure, which carries inherent risks such as infection, bone fractures, and implant rejection. The recovery process can be lengthy, requiring months of healing and rehabilitation before the prosthetic can be fully utilized.

For businesses, providing comprehensive educational resources about the surgical process and recovery expectations is crucial. Offering support services, such as connections to qualified surgeons and rehabilitation programs, can help users navigate these challenges with confidence.

Cost and Accessibility

Osseointegrated prosthetics are often more expensive than traditional options due to the complexity of the procedure and the advanced materials used. Additionally, they may not be covered by all insurance plans, making affordability a concern for many users.

Businesses can address this challenge by exploring financing options, partnerships with healthcare providers, and initiatives to make these devices more accessible.

Highlighting the long-term benefits and potential cost savings—such as reduced maintenance and adjustments—can also help users see the value of their investment.

Maintenance and Hygiene

Osseointegrated prosthetics, while eliminating the challenges of socket systems, require diligent maintenance and hygiene. The point where the abutment exits the skin—known as the percutaneous interface—needs to be kept clean to prevent infections.

This daily care routine can feel demanding for some users, particularly those with busy lifestyles or limited access to healthcare facilities.

To address these concerns, businesses can develop educational programs and user-friendly cleaning kits that simplify the process. By empowering users with the tools and knowledge they need to maintain their prosthetics, companies can improve outcomes and foster a positive experience.

Additionally, innovations in antimicrobial coatings or self-cleaning technologies could further enhance the long-term success of osseointegrated systems.

Not Suitable for Everyone

Osseointegration is not a universal solution. Factors such as bone density, overall health, and the length of the residual limb can affect a candidate’s suitability for the procedure. Conditions like osteoporosis or diabetes may increase risks, and not all users are willing to undergo the surgical process required.

For businesses, working closely with medical professionals to provide pre-screening tools and personalized consultations can help identify the right candidates.

Clear communication about the procedure’s risks and benefits ensures that users have realistic expectations and can make informed decisions.

Innovations Driving Osseointegration

The field of osseointegrated prosthetics continues to evolve, with innovations making the technology more effective, accessible, and versatile. For businesses, staying at the forefront of these advancements is key to delivering value to users and maintaining a competitive edge.

Enhanced Materials for Durability

One of the most exciting areas of development is the use of advanced materials to improve the durability and performance of implants. For instance, titanium remains a standard choice due to its biocompatibility and strength, but researchers are now exploring composites that mimic the flexibility of natural bone.

These materials can reduce the risk of fractures and improve the long-term success of the implant.

For businesses, investing in R&D to adopt or co-develop these materials ensures that their products stand out in terms of reliability and innovation. Marketing efforts can highlight these advancements, appealing to users seeking durable, state-of-the-art solutions.

Enhanced Materials for Durability

Integration with Smart Prosthetics

Osseointegrated systems are increasingly being combined with smart prosthetics to create devices that offer advanced functionality. These smart prosthetics incorporate sensors, microprocessors, and machine learning algorithms to enhance movement and control.

When paired with osseointegration, they unlock even greater potential by utilizing the direct skeletal connection for precise responsiveness.

For example, a smart prosthetic leg connected via osseointegration can adjust in real time to changes in terrain, providing stability and comfort during walking or running. Similarly, an osseointegrated arm prosthetic can offer fine motor control for tasks like typing or cooking.

Businesses that integrate these technologies into their offerings can cater to users who value cutting-edge functionality. Collaborations with tech firms or research institutions can accelerate the development of these systems, ensuring that users benefit from the latest advancements.

Neural Integration for Enhanced Control

Another promising development is the integration of neural interfaces with osseointegrated prosthetics. These interfaces connect the prosthetic device directly to the user’s nervous system, allowing for intuitive control and improved sensory feedback.

For instance, users can manipulate their prosthetic hand by simply thinking about the desired movement, while also perceiving tactile sensations like pressure or texture. This technology represents a significant leap forward, particularly for individuals seeking a more natural and seamless prosthetic experience.

Businesses that invest in neural integration research can position themselves as pioneers in the field, creating devices that redefine the standard for functionality and user satisfaction.

Is Osseointegration Right for You?

Choosing an osseointegrated prosthetic is a deeply personal decision that depends on a variety of factors. While the technology offers life-changing benefits for many users, it’s important to weigh the potential challenges and consult with medical professionals to determine if it’s the right fit for your needs.

Key Factors to Consider

  1. Lifestyle: Osseointegration is particularly beneficial for individuals with active lifestyles or those who require a high level of functionality in their daily activities. If you engage in sports, physically demanding jobs, or recreational activities, this technology can provide the stability and adaptability you need.
  2. Health Status: Good bone health and overall physical fitness are essential for the success of osseointegration. Pre-surgical evaluations will determine if your body is well-suited for the procedure.
  3. Commitment to Care: Maintaining an osseointegrated prosthetic requires a commitment to hygiene and regular check-ups. If you are prepared to adopt this routine, you’ll be better positioned to enjoy the long-term benefits of the technology.

The Consultation Process

The first step in exploring osseointegration is scheduling a consultation with a qualified surgeon or prosthetist. During this meeting, you’ll discuss your medical history, lifestyle goals, and expectations. Advanced imaging techniques may be used to assess your bone density and determine your suitability for the procedure.

Businesses that offer comprehensive support during this decision-making process can build trust and ensure a positive experience. Providing access to educational materials, success stories, and expert advice helps users feel confident in their choice.

Supporting Long-Term Success with Osseointegrated Prosthetics

Choosing osseointegration is just the beginning of a transformative journey. To fully benefit from this advanced technology, users must navigate the phases of recovery, adaptation, and long-term care. Businesses and healthcare providers play a vital role in supporting users throughout this process, ensuring that they achieve the best possible outcomes.

Post-Surgery Recovery and Rehabilitation

The recovery period after osseointegration surgery is critical for the success of the implant. Following the procedure, users typically undergo a rehabilitation program designed to strengthen the residual limb, promote proper healing, and prepare the body for prosthetic attachment.

Physical therapy is a cornerstone of this phase, helping users regain mobility and adapt to the new system. For instance, individuals with osseointegrated leg prosthetics may engage in balance training and gait exercises to achieve smooth, natural movement.

Post-Surgery Recovery and Rehabilitation

Similarly, users of osseointegrated arm prosthetics may practice fine motor tasks to build precision and confidence.

For businesses, collaborating with rehabilitation centers to develop targeted therapy programs can enhance user outcomes. Offering detailed guides, videos, or interactive apps that walk users through recovery exercises adds significant value and fosters trust in the product.

Adaptation and Ongoing Support

Once the prosthetic is attached, users begin the process of adapting to their new device. This stage involves learning how to operate the prosthetic effectively and incorporating it into daily activities.

While the direct connection to the skeleton provides a more intuitive experience, some users may need time to adjust to the increased sensory feedback or changes in weight distribution.

Providing access to technical support during this phase is essential. Businesses can establish dedicated helplines, virtual consultations, or in-person sessions to address user concerns and ensure smooth transitions.

Additionally, fostering online communities where users can share tips and experiences can create a sense of belonging and encouragement.

Ensuring Long-Term Care

Maintaining an osseointegrated prosthetic requires ongoing care and monitoring. Users must adopt a consistent hygiene routine to minimize the risk of infection at the percutaneous interface.

Regular check-ups with healthcare providers are also important to assess the health of the implant and address any emerging issues.

Businesses can support long-term care by developing user-friendly maintenance kits that include cleaning supplies and instructional materials.

Offering subscription-based services for replacement parts or upgrades ensures that users always have access to the latest innovations, extending the lifespan of their prosthetics.

The Role of Businesses in Advancing Osseointegration

Osseointegration is a rapidly evolving field, and businesses have a unique opportunity to drive its growth while making a meaningful impact on users’ lives. By prioritizing innovation, education, and accessibility, companies can play a pivotal role in shaping the future of prosthetic technology.

Investing in Research and Development

Continuous innovation is key to improving the effectiveness and appeal of osseointegrated prosthetics. Businesses can invest in research and development to explore areas such as advanced materials, enhanced implant designs, and seamless integration with smart prosthetic systems.

Collaborating with academic institutions and medical professionals can accelerate progress and ensure that new solutions are grounded in scientific expertise. Highlighting these partnerships in marketing efforts also reinforces credibility and trust among users.

Investing in Research and Development

Expanding Accessibility

While osseointegration offers transformative benefits, its high cost can limit access for many individuals. Businesses must adopt strategies to make this technology more affordable and widely available.

Exploring options such as tiered pricing models, financing plans, or partnerships with nonprofit organizations can help bridge the gap for underserved populations.

Additionally, advocating for insurance coverage and government subsidies can make osseointegration a viable option for more users.

Educating and Empowering Users

User education is a cornerstone of successful osseointegration. Businesses can develop comprehensive resources that guide individuals through every stage of their journey, from the initial consultation to long-term care.

For example, creating video tutorials, user manuals, or interactive apps that explain the procedure, benefits, and maintenance requirements can empower users to make informed decisions.

Hosting webinars or workshops with medical experts and experienced users also provides valuable insights and fosters a sense of community.

Transforming Lives with Osseointegrated Prosthetics

Osseointegration is more than just a medical innovation—it’s a pathway to greater freedom, confidence, and independence for individuals with limb loss. By offering a stable, comfortable, and responsive connection between the body and the prosthetic, this technology is redefining what prosthetics can achieve.

Addressing Emotional Well-Being

The psychological impact of osseointegrated prosthetics cannot be overstated. For many individuals, the journey of limb loss includes a profound sense of loss—not just of physical capability, but also of identity and self-confidence.

Osseointegration provides a path to rebuild that identity, offering a prosthetic solution that feels more like a natural part of the body.

This renewed sense of self is often accompanied by a boost in confidence, enabling users to re-engage with social and professional activities. For example, someone who once hesitated to attend public events due to discomfort or limited mobility may find themselves actively participating again.

Businesses can support this emotional transformation by offering products that prioritize aesthetics and personalization, ensuring that users feel proud of their prosthetics.

Fostering Independence Through Innovation

Independence is one of the most significant benefits that osseointegrated prosthetics provide. The enhanced stability, improved mobility, and natural feel of these devices empower users to perform daily tasks without the constant adjustments or limitations of traditional systems.

For many, this means regaining the ability to drive, cook, or care for loved ones with minimal assistance.

Businesses can capitalize on this by designing prosthetics that integrate seamlessly into users’ routines. For example, developing intuitive control systems or incorporating smart technologies that learn and adapt to a user’s preferences can make the devices more user-friendly.

Offering training programs or user-friendly apps that guide users through setup and operation ensures that they can maximize the potential of their prosthetics with ease.

Supporting Active Lifestyles

Osseointegration is particularly transformative for individuals with active lifestyles. From athletes to outdoor enthusiasts, the technology enables users to push their physical limits while maintaining comfort and stability.

The direct connection to the bone ensures that the prosthetic moves in harmony with the body, reducing fatigue and enhancing performance in high-impact activities.

For businesses, collaborating with sports organizations or adventure groups to develop activity-specific prosthetics can expand their market reach.

Supporting Active Lifestyles

Designing prosthetics that are optimized for activities such as running, swimming, or climbing ensures that users can pursue their passions without compromise.

Additionally, sponsoring athletes who use osseointegrated prosthetics can create powerful brand ambassadors who inspire others while showcasing the product’s capabilities.

Redefining Long-Term Value

One of the long-term impacts of osseointegration is the reduction in maintenance and adjustment needs compared to socket-based systems. Users often experience fewer complications, such as pressure sores or skin irritation, which translates to fewer visits to clinicians and a lower overall cost of ownership.

For businesses, emphasizing this aspect of value in their messaging can resonate with cost-conscious users and decision-makers in healthcare.

Highlighting the durability and longevity of the product—along with available support services—can further reinforce its value proposition. Offering warranties, service plans, or upgrade options ensures that users feel supported throughout the lifespan of their prosthetic.

Empowering Businesses to Lead

For businesses in the prosthetics industry, the transformative potential of osseointegration is an opportunity to lead with innovation, empathy, and vision.

By focusing on user-centered designs, advancing technology, and addressing the emotional dimensions of limb loss, companies can create products that change lives in profound ways.

The journey doesn’t end with the sale of a prosthetic—it extends to ongoing support, education, and engagement. By building relationships with users and fostering a sense of community, businesses can ensure that they remain trusted partners in their customers’ journeys toward greater independence and fulfillment.

Conclusion

Osseointegrated prosthetics represent a remarkable advancement in prosthetic technology, offering a level of comfort, functionality, and natural movement that traditional systems often struggle to achieve.

By directly connecting the prosthetic to the body’s skeletal system, osseointegration eliminates many of the challenges associated with socket-based devices, providing users with a transformative solution that enhances their daily lives.

While the decision to pursue osseointegration is deeply personal and comes with its own set of considerations, the potential benefits—from improved mobility to greater sensory feedback—make it an option worth exploring for many individuals.

The journey involves careful planning, commitment to recovery, and ongoing maintenance, but the rewards can be life-changing.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.