Explore the challenges and opportunities in global prosthetic access, aiming to make advanced technology available for all.

Global Access to Prosthetic Technology: Challenges and Opportunities

Prosthetic technology has advanced rapidly over the past few decades, offering life-changing solutions to individuals who have lost limbs due to accidents, illness, or congenital conditions. From sophisticated bionic limbs to lightweight, durable designs, these devices have the potential to restore mobility, independence, and confidence. Yet, while the technology has evolved, access to prosthetics remains a significant challenge for millions of people around the world.

For those in low-income regions, limited availability, high costs, and inadequate healthcare infrastructure often make prosthetics inaccessible. Even in developed countries, disparities in access persist due to insurance coverage gaps, logistical hurdles, and lack of awareness. Despite these challenges, there are immense opportunities to bridge these gaps and make prosthetic technology universally accessible.

The Current State of Prosthetic Access

Prosthetic technology has made remarkable strides in recent years, but access to these innovations remains uneven across the globe. While some regions boast cutting-edge facilities and advanced prosthetic solutions, others struggle to provide even the most basic devices.

Disparities Between High-Income and Low-Income Regions

In high-income countries, prosthetics are often readily available to those who need them, supported by robust healthcare systems, insurance coverage, and specialized clinics. Users have access to a wide range of devices, from simple mechanical limbs to advanced bionic systems with AI-driven features.

In contrast, low-income regions face significant barriers. Many countries lack the infrastructure needed to produce or distribute prosthetics, forcing individuals to rely on imported devices that are often prohibitively expensive.

Additionally, the scarcity of trained professionals—such as prosthetists and rehabilitation specialists—further limits access, leaving many individuals without the support they need to regain mobility.

For businesses, this disparity highlights an opportunity to develop scalable, cost-effective solutions tailored to underserved markets. By focusing on affordability and local manufacturing, companies can make a meaningful impact while tapping into a vast, untapped demand.

Disparities Between High-Income and Low-Income Regions

Urban vs. Rural Divide

Even within individual countries, access to prosthetic technology often depends on geographic location. Urban areas typically have better access to specialized clinics, rehabilitation centers, and trained professionals, while rural regions lag behind.

For those living in remote areas, traveling to a prosthetic clinic can be costly and time-consuming, creating additional barriers to care.

This urban-rural divide underscores the need for decentralized solutions, such as mobile clinics, telemedicine services, and community-based initiatives.

Challenges to Global Prosthetic Access

The obstacles to global prosthetic access are multifaceted, involving economic, logistical, and cultural factors. Understanding these challenges is the first step toward addressing them effectively.

Cost Barriers

One of the most significant barriers to prosthetic access is cost. Advanced prosthetics, such as bionic arms and legs, often come with price tags that are out of reach for the average person, particularly in low-income regions. Even basic prosthetics can be expensive when factoring in materials, manufacturing, and fitting services.

For many individuals, the cost of a prosthetic is compounded by ongoing expenses for maintenance, repairs, and replacement parts. Without financial assistance or insurance coverage, these costs can become insurmountable, leaving many without the devices they need.

Businesses can play a crucial role in addressing cost barriers by exploring alternative materials, streamlining production processes, and developing modular designs that allow users to customize their prosthetics based on their budget and needs.

Cost Barriers

Limited Local Manufacturing

In many parts of the world, prosthetic manufacturing is heavily centralized, with a few companies dominating the global market. This reliance on imported devices creates logistical challenges, including long wait times, high transportation costs, and limited availability of replacement parts.

Local manufacturing offers a potential solution, but it requires investment in infrastructure, technology, and training.

For businesses, establishing local production facilities in underserved regions can reduce costs, improve accessibility, and create jobs, fostering economic development alongside healthcare improvements.

Addressing Logistical and Distribution Challenges

Improving global access to prosthetic technology requires addressing the logistical and distribution challenges that hinder availability in underserved regions. From supply chain inefficiencies to the lack of healthcare infrastructure, these barriers demand innovative solutions and collaborative efforts.

Strengthening Supply Chains

The global distribution of prosthetics is often hampered by fragmented supply chains. Limited coordination between manufacturers, distributors, and local healthcare providers results in delays, shortages, and inflated costs.

These challenges are particularly acute in rural or remote areas, where infrastructure is underdeveloped.

To address these issues, businesses can invest in more resilient and efficient supply chains. This might include partnerships with local distributors, streamlined inventory management systems, or the use of digital platforms to track and optimize shipments.

Additionally, leveraging decentralized manufacturing techniques, such as 3D printing, can reduce reliance on centralized facilities and enable on-demand production closer to the point of care.

Expanding Rural Outreach

The urban-rural divide in prosthetic access is a persistent issue. In many low-income regions, prosthetic clinics and specialists are concentrated in cities, leaving rural populations underserved.

Mobile clinics and outreach programs offer a practical solution. By bringing prosthetic services directly to rural communities, these initiatives reduce the burden of travel and ensure that individuals receive care in their local environment.

For businesses, collaborating with NGOs, government agencies, and community organizations to establish such programs can enhance their social impact while building trust and brand loyalty.

Telemedicine also holds significant potential for rural outreach. Virtual consultations and remote fitting services enable specialists to assist users without requiring in-person visits, making prosthetic care more accessible and cost-effective.

Businesses that integrate telehealth capabilities into their services can reach a broader audience and position themselves as pioneers in innovative care delivery.

Expanding Rural Outreach

Overcoming Cultural and Awareness Barriers

In addition to economic and logistical challenges, cultural factors and lack of awareness often hinder access to prosthetic technology. Addressing these issues requires sensitivity, education, and collaboration with local communities.

Challenging Stigma and Misconceptions

In some cultures, disabilities are stigmatized, leading to social exclusion and reluctance to seek assistive devices like prosthetics. Misconceptions about prosthetic technology, such as fears of discomfort or doubts about effectiveness, can further discourage adoption.

Businesses can help challenge these stereotypes by sharing success stories that highlight the transformative impact of prosthetics.

Featuring diverse users from various cultural and socioeconomic backgrounds in marketing campaigns and public awareness initiatives can normalize the use of prosthetics and inspire others to take action.

Education is also key. Conducting workshops, demonstrations, and community events can provide valuable information about the benefits of prosthetics, addressing misconceptions and building trust among potential users.

Training Local Professionals

A shortage of trained prosthetists and rehabilitation specialists is a significant barrier to access in many regions. Without skilled professionals to assess, fit, and maintain prosthetics, even the most advanced devices cannot fulfill their potential.

To bridge this gap, businesses can invest in training programs for local healthcare providers. Collaborating with universities, vocational schools, and NGOs to establish certification courses ensures that local communities have the expertise needed to support prosthetic users.

These initiatives not only improve access but also create sustainable employment opportunities, fostering economic growth alongside healthcare improvements.

Opportunities to Expand Access

Despite the challenges, there are immense opportunities to improve global access to prosthetic technology. By leveraging innovation, collaboration, and a user-centered approach, businesses can drive meaningful change while expanding their market reach.

Leveraging Technology for Affordability

Advances in technology, such as 3D printing and AI, have the potential to revolutionize prosthetic manufacturing and reduce costs. 3D printing, for example, enables rapid production of customized prosthetics using affordable materials.

This technology is particularly well-suited to low-income regions, where traditional manufacturing processes may be prohibitively expensive.

AI can further enhance affordability by streamlining design and fitting processes. Machine learning algorithms can analyze user data to create tailored prosthetics with minimal human intervention, reducing labor costs and improving efficiency.

Businesses that adopt these technologies can deliver high-quality prosthetics at a fraction of the traditional cost, making them accessible to a wider audience.

Leveraging Technology for Affordability

Establishing Public-Private Partnerships

Collaboration between businesses, governments, and non-profits is essential for scaling access to prosthetic technology. Public-private partnerships can pool resources, expertise, and infrastructure to address systemic barriers and deliver sustainable solutions.

For example, governments can provide subsidies or tax incentives for businesses that establish manufacturing facilities in underserved regions, while NGOs can offer logistical support and connect users with services.

Businesses that actively engage in such partnerships demonstrate their commitment to social impact and gain access to funding, networks, and market opportunities.

Promoting Sustainable Solutions for Global Prosthetic Access

Sustainability is critical for ensuring that global prosthetic access is not only expanded but also maintained over the long term. By adopting environmentally friendly practices, investing in local economies, and designing for durability, businesses can create solutions that meet current needs while preparing for the future.

Designing Durable and Modular Prosthetics

Durability is a key factor in ensuring that prosthetics remain accessible and cost-effective for users in low-resource settings. Devices that require frequent repairs or replacements can quickly become a financial burden, particularly in regions where access to maintenance services is limited.

Modular designs offer an innovative solution. By creating prosthetics with interchangeable components, users can replace or upgrade individual parts without needing to purchase an entirely new device. This approach not only reduces long-term costs but also extends the lifespan of the prosthetic, making it more sustainable.

For businesses, modular designs also open the door to customization, allowing users to tailor their devices to their specific needs and preferences. Highlighting these features in product offerings demonstrates a commitment to user-centered design and resource efficiency.

Emphasizing Local Production and Materials

Local production is a powerful way to reduce costs and improve accessibility while fostering economic growth in underserved regions. Establishing manufacturing facilities closer to the point of need reduces transportation expenses, shortens delivery times, and ensures a steady supply of prosthetics.

Using locally sourced materials further enhances sustainability by minimizing the environmental impact of production and supporting local industries. For example, businesses could explore the use of biodegradable plastics or natural fibers to create eco-friendly prosthetics.

Investing in local production also creates jobs and builds skills within the community, contributing to long-term economic development. Businesses that prioritize this approach position themselves as socially responsible leaders while strengthening their relationships with local stakeholders.

Emphasizing Local Production and Materials

Leveraging Advocacy and Awareness

To achieve widespread access to prosthetic technology, businesses must also focus on advocacy and awareness efforts. Educating stakeholders—from potential users to policymakers—about the importance of prosthetics can drive demand, secure funding, and inspire action.

Engaging Policymakers

Government support is essential for overcoming systemic barriers to prosthetic access. Businesses can advocate for policies that subsidize prosthetic devices, fund research and development, or incentivize local manufacturing.

Engaging with policymakers through roundtables, conferences, and public campaigns ensures that prosthetic access remains a priority on national and international agendas.

Businesses that align their efforts with global initiatives, such as the United Nations’ Sustainable Development Goals (SDGs), can amplify their impact and attract additional support.

Building Community Awareness

Awareness campaigns play a crucial role in reducing stigma, educating potential users, and encouraging community involvement. These campaigns can take the form of workshops, social media initiatives, or partnerships with local influencers who share their experiences with prosthetics.

By humanizing the impact of prosthetic technology, businesses can inspire empathy and action. Sharing stories of users who have regained independence, pursued careers, or achieved athletic milestones with the help of prosthetics creates a compelling narrative that resonates with diverse audiences.

Measuring and Scaling Impact

Expanding global access to prosthetic technology requires not only implementing solutions but also measuring their effectiveness and scaling successful initiatives. Businesses that adopt data-driven approaches can refine their strategies, demonstrate their impact, and attract further investment.

Tracking Outcomes

Collecting and analyzing data on prosthetic use, user satisfaction, and health outcomes is essential for understanding the effectiveness of current efforts.

For example, businesses might track metrics such as the number of devices distributed, the percentage of users reporting improved mobility, or the average cost per device in different regions.

This data can inform decisions about product design, distribution strategies, and pricing models, ensuring that resources are allocated efficiently. Sharing these insights with partners and stakeholders also builds credibility and fosters collaboration.

Scaling Proven Models

Once a successful model for expanding prosthetic access is identified, businesses can work to scale it across regions and demographics.

For instance, a pilot program that combines local manufacturing with mobile clinics could be replicated in other underserved areas, adapting the approach to local conditions.

Scaling requires careful planning and collaboration with partners to address logistical, cultural, and economic differences.

Businesses that demonstrate the ability to adapt and replicate their solutions position themselves as leaders in the field, capable of making a lasting global impact.

Scaling Proven Models

The Role of Innovation in Shaping the Future

Innovation lies at the heart of addressing the challenges and opportunities in global prosthetic access. By rethinking traditional approaches and embracing new technologies, businesses can create solutions that are not only effective but also scalable and inclusive.

Exploring Advanced Manufacturing Techniques

The use of advanced manufacturing techniques such as 3D printing and robotics has the potential to revolutionize prosthetic production. These methods enable faster, more cost-effective manufacturing while maintaining a high degree of customization.

For example, 3D printing allows prosthetic components to be produced on-demand, reducing inventory requirements and eliminating delays caused by supply chain disruptions. It also enables the creation of bespoke designs tailored to the specific needs of each user, ensuring a better fit and improved functionality.

Businesses that invest in advanced manufacturing can position themselves as leaders in innovation, offering high-quality prosthetics at a fraction of the traditional cost. This approach is particularly beneficial for low-income regions, where affordability is a critical factor in accessibility.

Integrating AI and Data Analytics

Artificial intelligence (AI) and data analytics are transforming how prosthetics are designed, fitted, and maintained. By leveraging AI algorithms, businesses can analyze user data to optimize prosthetic designs, predict maintenance needs, and provide personalized recommendations.

For instance, AI-driven software could analyze gait patterns to identify areas where a prosthetic leg needs adjustment, enhancing comfort and performance. Similarly, predictive analytics could alert users when their device requires servicing, reducing downtime and improving reliability.

Integrating AI into prosthetic technology not only enhances user experience but also provides valuable insights for manufacturers. These insights can inform product development, refine distribution strategies, and identify opportunities for growth.

Advancing Sustainability in Prosthetic Design

Sustainability is becoming an increasingly important consideration in prosthetic manufacturing. By adopting environmentally friendly materials and processes, businesses can reduce their ecological footprint while addressing the growing demand for sustainable products.

For example, biodegradable plastics and recycled materials can be used to create lightweight, durable prosthetics that minimize waste. Additionally, energy-efficient manufacturing processes reduce the environmental impact of production.

Businesses that prioritize sustainability appeal to eco-conscious consumers and align themselves with global efforts to combat climate change. Highlighting these efforts in branding and communication reinforces a commitment to ethical and responsible practices.

The Path Forward

Expanding global access to prosthetic technology is not just about addressing immediate needs—it’s about creating a future where no one is left behind. By combining innovation with collaboration and inclusivity, businesses can drive meaningful change that transforms lives and communities.

Building Stronger Partnerships

Collaboration is essential for tackling the multifaceted challenges of global prosthetic access. By partnering with governments, non-profits, and local organizations, businesses can pool resources and expertise to deliver sustainable solutions.

These partnerships can take many forms, from co-developing affordable prosthetics to establishing community-based distribution networks. By working together, stakeholders can address systemic barriers and ensure that prosthetic technology reaches those who need it most.

Empowering Users

At the center of any effort to expand prosthetic access are the users themselves. Empowering individuals with the knowledge, tools, and support they need to thrive ensures that prosthetics are not just devices but enablers of independence and opportunity.

Businesses can contribute by providing educational resources, offering training programs, and fostering communities where users can share experiences and insights. This user-first approach builds trust and ensures that prosthetic technology is truly transformative.

Conclusion

Global access to prosthetic technology remains a pressing challenge, but it is one that can be overcome with innovation, collaboration, and determination. By addressing barriers such as cost, distribution, and awareness, businesses have the opportunity to create a more inclusive and equitable future.

The journey toward universal prosthetic access is not just about technology—it’s about human resilience, creativity, and the desire to make a difference. For businesses, it’s a chance to lead with purpose, creating solutions that restore mobility, empower individuals, and inspire hope.

With the right strategies and partnerships, the vision of accessible prosthetic technology for all can become a reality. It’s a future worth striving for, where everyone has the tools they need to move forward—both literally and figuratively—toward a brighter tomorrow.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.