Discover essential daily and weekly prosthetic maintenance tips to ensure comfort, durability, and optimal performance.

The Ultimate Guide to Prosthetic Maintenance: Daily and Weekly Tips

Prosthetic devices are life-changing tools that empower individuals to regain independence and mobility. However, like any sophisticated piece of equipment, prosthetics require regular care to ensure they function effectively and remain comfortable for the user. Proper maintenance isn’t just about extending the life of the device—it’s about protecting your health and enhancing your day-to-day experience.

This guide will walk you through practical daily and weekly maintenance routines, offering actionable advice to keep your prosthetic in excellent condition. With a little care and attention, you can maximize its performance and longevity.

The Importance of Routine Prosthetic Maintenance

Maintaining a prosthetic isn’t just about keeping it clean—it’s about ensuring it fits properly, functions efficiently, and doesn’t cause unnecessary discomfort or health issues. Small, consistent efforts in daily and weekly maintenance can prevent larger, costly repairs and help you avoid complications like skin irritation or breakdown.

Safeguarding Your Skin

Your skin is the first point of contact with your prosthetic device, making its care a priority. Poorly maintained prosthetics or liners can lead to issues like rashes, sores, or bacterial infections. Regular cleaning and inspection reduce these risks and ensure you remain comfortable.

Ensuring Optimal Functionality

Prosthetics, especially advanced bionic devices, rely on precise mechanics or electronics to operate smoothly. Dust, dirt, or wear and tear can affect performance over time. Routine maintenance helps catch minor issues early, preventing them from escalating into significant malfunctions.

Extending the Lifespan of Your Prosthetic

Prosthetic devices are an investment in your mobility and independence. Proper care ensures that your device remains functional for as long as possible, saving you time and money in repairs or replacements.

Daily Maintenance Tips

Daily care is about creating habits that keep your prosthetic clean, comfortable, and ready for use. These steps don’t take much time but have a significant impact on your overall experience.

Cleaning and Hygiene

At the end of each day, make it a priority to clean your prosthetic and any liners or socks you wear. Use a mild, non-abrasive soap and lukewarm water to remove sweat, oils, and debris. Avoid harsh chemicals that might damage the materials.

Pay special attention to areas that come into direct contact with your skin, such as the socket or gel liners. After cleaning, dry these components thoroughly, as moisture can promote bacterial growth.

For advanced bionic prosthetics, be cautious when cleaning electronic components. Use a soft, dry cloth to wipe down sensors or joints, and follow the manufacturer’s guidelines for cleaning to avoid damage.

Inspect for Wear and Tear

Daily inspections help you catch small issues before they worsen. Look for signs of wear, such as cracks, loose screws, or unusual noises. If you notice anything unusual, make a note of it and address it promptly.

Also, check the alignment and fit of the prosthetic. Changes in your weight or activity level can affect how it fits, so be vigilant about how it feels throughout the day.

Inspect for Wear and Tear

Caring for Your Skin

Your skin’s health directly impacts your comfort and ability to use your prosthetic. After removing your prosthetic device at the end of the day, inspect your skin for redness, irritation, or blisters. These signs may indicate pressure points or poor fit and should not be ignored.

Wash the residual limb with gentle soap and lukewarm water, pat it dry with a soft towel, and apply a skin-friendly moisturizer. Avoid using lotions with strong fragrances or alcohol, as they can dry out the skin or cause irritation.

If you notice persistent issues, consult your prosthetist to adjust the fit or recommend additional skin care solutions.

Proper Storage

When not in use, store your prosthetic in a clean, dry place away from extreme temperatures or direct sunlight. Heat and moisture can degrade certain materials, while excessive cold can stiffen components.

For bionic or electronic prosthetics, keep them in a safe, secure spot to prevent accidental damage or exposure to dust.

Weekly Maintenance Tips

While daily routines focus on cleaning and inspection, weekly maintenance involves a deeper dive into the functionality and long-term health of your prosthetic. Setting aside a dedicated time each week for this ensures your device stays in top condition.

Deep Cleaning

Once a week, perform a more thorough cleaning of all removable components, such as liners, socks, and straps. Hand wash these items with mild soap and allow them to air dry completely before reassembling.

For the prosthetic itself, use a damp cloth to wipe down hard-to-reach areas, such as joints or hinges. If your device has a carbon-fiber or metal frame, check for any residue or grime that might have accumulated over time.

Ensure you also clean any padding or cushioning inside the prosthetic. This prevents the buildup of sweat or bacteria, which can lead to unpleasant odors or skin issues.

Functional Checks

A weekly functional assessment ensures your prosthetic is working as intended. Check the joints, hinges, or electronic components for smooth operation.

Test all movable parts to ensure they are not sticking or grinding. If your device includes myoelectric sensors or motors, confirm that they are responding accurately to your movements.

For devices with rechargeable batteries, inspect the battery compartment for corrosion and ensure the battery is holding a charge effectively. If you notice shorter usage times, it may be time to replace the battery or consult the manufacturer for servicing.

Alignment and Fit Assessment

Prosthetic alignment and fit are critical for comfort and functionality. Over time, even slight misalignments can lead to discomfort, uneven wear, or strain on your residual limb. During your weekly maintenance routine, pay close attention to how your prosthetic feels and performs during use.

If you notice any issues—such as discomfort, difficulty walking, or unusual pressure points—this could indicate a need for professional adjustment.

Subtle changes in your body, such as weight fluctuations or muscle development, can also affect fit. Scheduling regular check-ins with your prosthetist ensures these adjustments are addressed promptly.

Lubrication and Moving Parts

For prosthetics with mechanical joints, lubrication is essential to maintain smooth operation. Check the user manual for recommended lubricants and apply them sparingly to avoid buildup. Over-lubrication can attract dust and grime, potentially causing damage.

Be sure to wipe away any old lubricant and inspect the joints for debris before reapplying. This step prevents wear and tear on moving parts, ensuring they remain efficient and reliable over time.

Addressing Minor Repairs

While many issues with a prosthetic require professional attention, minor repairs can often be handled at home with the right tools. For example, tightening a loose screw or securing a strap can be done quickly and prevent more significant problems from developing.

Keep a small toolkit designed for prosthetic maintenance, including items such as an Allen wrench, screwdriver, and spare screws. Always follow manufacturer guidelines when performing repairs to avoid voiding warranties or causing unintended damage.

When to Seek Professional Maintenance

Even with diligent daily and weekly care, there are times when professional servicing is necessary. Prosthetists are trained to address complex issues, perform precise adjustments, and conduct thorough inspections that go beyond routine maintenance.

Recognizing the Signs

You should schedule a visit with your prosthetist if you experience recurring discomfort, noticeable misalignment, or reduced functionality. Unusual noises, such as clicking or grinding, may indicate internal wear that needs attention.

Additionally, any visible cracks, tears, or damage to electronic components warrant immediate professional care.

For bionic prosthetics, regular software updates may be required to ensure optimal performance. Your prosthetist or manufacturer can guide you through these updates and address any compatibility concerns.

Understanding the Warning Signs

Prosthetics are complex devices, and even with the best care, wear and tear are inevitable. Users must be vigilant in identifying warning signs that indicate professional attention is needed.

If a prosthetic begins to cause persistent discomfort, such as chafing, pinching, or unusual pressure points, this could signal that the fit is no longer optimal.

Misalignment, caused by factors like weight changes or component wear, can lead to inefficient movement or pain over time. Addressing these issues early through professional maintenance prevents further complications, including damage to the residual limb.

Understanding the Warning Signs

Users may also notice functional problems, such as reduced range of motion, irregular noises like clicking or grinding, or difficulty in executing tasks that were previously effortless.

These signs often point to mechanical issues that require expert diagnosis. Businesses can help users by providing clear guidelines on what to look for and encouraging regular check-ups.

The Role of Regular Check-Ups

Professional maintenance isn’t just reactive—it should be proactive. Businesses can educate users on the importance of scheduling periodic check-ups, even if there are no obvious problems.

These appointments allow prosthetists to inspect the device for hidden wear, recalibrate components, and address minor adjustments before they become major issues.

For instance, users with bionic prosthetics may benefit from software updates or recalibration of sensors to maintain peak performance. A check-up can also reveal areas where wear and tear are developing, such as joints or suspension systems, enabling preventative repairs.

By emphasizing the value of routine check-ups, businesses create a culture of care that enhances user satisfaction and extends the life of their devices.

Ensuring Accessibility to Professional Services

Accessibility to professional maintenance is a critical consideration for businesses. Users need to feel confident that they can quickly and conveniently access repair and adjustment services when required.

Businesses can achieve this by establishing a robust network of service providers, offering remote consultations, or integrating maintenance plans into their offerings.

For example, a company could partner with local prosthetists or clinics to ensure that users have access to in-person services. Alternatively, virtual consultations can be an effective way to diagnose minor issues or guide users through basic troubleshooting.

Providing these options not only enhances customer experience but also strengthens trust in the brand.

Ensuring Accessibility to Professional Services

Supporting Users with Emergency Needs

Emergencies, such as a broken component or sudden loss of functionality, require immediate attention. Businesses can support users by offering rapid-response repair services or replacement parts to minimize downtime.

Providing a clear process for handling urgent maintenance requests, including dedicated hotlines or priority service, ensures that users feel supported during critical moments.

For instance, a prosthetic manufacturer could offer an emergency repair program that includes expedited shipping for replacement components or on-site servicing in certain regions.

Communicating these options clearly to users reinforces the company’s commitment to their well-being.

Empowering Users Through Education

Businesses can play an active role in educating users about the importance of professional maintenance and how to recognize when it’s needed.

This might include distributing maintenance guides, offering workshops, or creating video tutorials that explain common issues and when to seek help.

A well-informed user is more likely to take proactive steps to maintain their prosthetic, reducing the risk of significant damage and ensuring a positive experience with the device.

By positioning themselves as a reliable source of knowledge, businesses build stronger relationships with their customers and encourage long-term loyalty.

Strengthening Business Impact Through Service Excellence

By prioritizing professional maintenance as part of their service strategy, businesses can differentiate themselves in a competitive market. Offering tailored maintenance packages, flexible service options, and accessible support channels ensures that users feel valued and cared for.

These initiatives not only enhance customer satisfaction but also contribute to the longevity and success of the product.

Incorporating innovative approaches, such as predictive maintenance powered by smart sensors or subscription-based servicing plans, demonstrates a commitment to advancing user care.

When businesses invest in making professional maintenance seamless and accessible, they empower users to enjoy the full benefits of their prosthetic while strengthening their own reputation for excellence.

Strengthening Business Impact Through Service Excellence

Tips for Long-Term Prosthetic Care

Beyond daily and weekly maintenance, there are steps you can take to ensure your prosthetic remains effective over the long term. These strategies focus on building habits and planning for sustained performance.

Adopting a Preventative Approach

Preventative care is key to avoiding costly repairs or replacements. Handle your prosthetic gently, especially when removing or cleaning it, and avoid exposing it to harsh environments.

For example, if you plan to engage in activities such as swimming or hiking, ensure your prosthetic is designed for those conditions or has protective features like water-resistant seals.

Keeping Spare Components

Over time, wearable components such as liners, straps, or socks may wear out and need replacement.

Keeping a supply of these items ensures you can address minor issues without interrupting your routine. If your prosthetic includes removable covers or parts, consider rotating them regularly to extend their lifespan.

Staying Informed

Prosthetic technology is constantly evolving, with new advancements improving comfort, functionality, and durability. Staying informed about upgrades, accessories, or alternative designs can help you make the most of your device.

Regular communication with your prosthetist and following updates from the manufacturer will keep you aware of any new developments relevant to your needs.

Building a Relationship with Your Prosthetist

Your prosthetist is a key partner in maintaining and optimizing your prosthetic device. Regular appointments ensure that any adjustments, repairs, or upgrades are done professionally and tailored to your needs. Developing a strong relationship with your prosthetist makes it easier to discuss concerns and receive personalized advice.

Keep a record of any issues or changes in your experience with the prosthetic. For example, note instances of discomfort, unusual sounds, or decreased performance. Sharing these observations during check-ups allows your prosthetist to address problems proactively.

For individuals using advanced bionic prosthetics, your prosthetist can also provide guidance on software updates, component replacements, and emerging technologies that might enhance your experience.

Building a Relationship with Your Prosthetist

The Role of Businesses in Supporting Prosthetic Maintenance

While individuals play a crucial role in daily and weekly care, businesses—especially manufacturers and service providers—have a significant responsibility in making prosthetic maintenance accessible and manageable.

Offering Clear Maintenance Guidelines

Manufacturers can empower users by providing detailed yet easy-to-understand maintenance instructions. This includes step-by-step cleaning guides, troubleshooting tips, and visual aids to help users care for their devices effectively.

Clear guidelines reduce the risk of accidental damage and ensure users feel confident in managing their prosthetics.

For example, businesses could offer video tutorials or interactive apps that walk users through daily and weekly maintenance routines. These resources not only improve user satisfaction but also reinforce trust in the brand.

Providing Accessible Support

Timely and accessible customer support is essential for addressing maintenance concerns. Businesses should invest in responsive service channels, such as dedicated helplines, email support, or live chat options, to assist users with troubleshooting or repair needs.

Some companies also offer remote consultations with prosthetists or technicians, allowing users to discuss issues without needing to visit a clinic.

This is particularly valuable for individuals in remote or underserved areas, ensuring they receive expert guidance regardless of their location.

Encouraging Community Engagement

Prosthetic manufacturers can foster a sense of community among users by organizing workshops, webinars, or support groups focused on maintenance and care.

These events provide opportunities for users to share experiences, ask questions, and learn from experts in an interactive setting.

For instance, a monthly online workshop on “Prosthetic Maintenance Best Practices” could address common concerns, introduce new products or techniques, and build a loyal customer base. These initiatives demonstrate a company’s commitment to user well-being beyond the point of sale.

Future Trends in Prosthetic Maintenance

The field of prosthetics is rapidly advancing, and these developments are reshaping how devices are maintained. Businesses and users alike can look forward to technologies that simplify care and improve long-term performance.

Smart Prosthetics with Self-Diagnostic Tools

Emerging bionic prosthetics are equipped with self-diagnostic systems that monitor functionality and alert users to potential issues. These devices can detect wear and tear, track usage patterns, and recommend maintenance actions through a connected app.

For users, this means greater peace of mind and fewer unexpected malfunctions. For businesses, offering smart prosthetics represents an opportunity to lead in innovation and enhance customer satisfaction.

Smart Prosthetics with Self-Diagnostic Tools

Sustainable Materials and Designs

Sustainability is becoming a priority in prosthetic manufacturing. Materials that are durable, eco-friendly, and easy to maintain reduce the overall cost of ownership and environmental impact. Designs that allow for quick and straightforward repairs further improve accessibility for users.

Manufacturers investing in sustainable solutions can appeal to environmentally conscious consumers while promoting devices that are both practical and long-lasting.

Conclusion

Maintaining a prosthetic device may seem daunting at first, but with consistent daily and weekly care, it becomes a manageable and rewarding routine.

From cleaning and inspecting your prosthetic to seeking professional guidance when needed, these practices ensure your device remains comfortable, functional, and durable.

Businesses, too, have a vital role in empowering users through clear instructions, accessible support, and innovative technologies. Together, individuals and manufacturers can ensure that prosthetics not only restore mobility but also enhance quality of life.

At Robobionics, we’re committed to providing tools and resources that make prosthetic care seamless and effective. Our flagship product, Grippy™, is designed for durability and ease of maintenance, ensuring that users can focus on living life to the fullest.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.