Explore common signs that indicate your prosthetic limb may need repairs or adjustments to maintain functionality.

Top Signs Your Prosthetic Needs Repairs or Adjustments

Prosthetic devices are designed to restore mobility and functionality, offering individuals with limb loss the ability to perform daily activities with ease. However, like any sophisticated equipment, prosthetics require maintenance and occasional repairs to ensure they remain in optimal working condition.

Ignoring signs of wear or dysfunction can lead to discomfort and may even limit your mobility. In this article, we’ll explore the most common indicators that your prosthetic might need repairs or adjustments and provide actionable advice to address these issues effectively.

Discomfort or Pain While Using Your Prosthetic

Discomfort or pain is one of the most obvious signs that your prosthetic may need an adjustment. A properly fitting prosthetic should feel like an extension of your body, allowing you to move comfortably without irritation or soreness. When pain becomes a regular part of using your prosthetic, it signals that something isn’t right.

Why Does Discomfort Happen?

Discomfort often arises from changes in your residual limb. Over time, the shape and size of your residual limb can fluctuate due to weight gain, weight loss, or natural tissue shifts.

These changes may lead to a socket that no longer fits snugly, causing pressure points or areas of friction. Additionally, the cushioning or lining inside the prosthetic socket can degrade with regular use, leaving your skin vulnerable to irritation.

For bionic prosthetics like Grippy™, discomfort may also stem from improper alignment or calibration issues. Misaligned components can strain your muscles or joints, leading to discomfort during prolonged use.

Why Does Discomfort Happen?

How to Address It

If you begin experiencing discomfort, it’s essential to act quickly. Persistent pain can worsen over time and may even discourage you from using your prosthetic altogether.

Schedule a visit to your prosthetist for a thorough evaluation. A professional can determine whether the socket needs resizing, the lining requires replacement, or other adjustments are necessary to restore comfort.

At Robobionics, we prioritize user comfort by offering personalized adjustments and repairs for our devices. If you use Grippy™, our service network ensures timely solutions to keep your prosthetic performing its best.

Leveraging Technology for Precision Fit

Discomfort often arises because of small inconsistencies in fit that develop over time. Businesses can address this by investing in advanced fitting technologies, such as 3D scanning or pressure-mapping systems, which offer greater precision than traditional methods. These tools allow prosthetists to identify pressure points and areas of discomfort with unparalleled accuracy.

For example, Robobionics incorporates precision technologies into its fitting process, ensuring that every Grippy™ bionic hand is customized to the user’s specific needs. Regular recalibrations and fittings using these tools ensure that users continue to experience optimal comfort as their bodies change.

Businesses that adopt similar technologies can not only enhance client satisfaction but also position themselves as leaders in the prosthetic care industry.

Reduced Functionality or Performance

A prosthetic device is built to support your daily activities seamlessly. When you notice a decline in its performance, such as difficulty in gripping objects or challenges in walking smoothly, it’s a clear sign that the device may need attention. Reduced functionality can disrupt your routine and limit your independence if left unaddressed.

What Causes Reduced Performance?

For upper-limb prosthetics, reduced performance may present as a weaker grip, slower response times, or unresponsive sensors. These issues often result from mechanical wear or malfunctions in electronic components.

Dust, moisture, and other environmental factors can accelerate damage, particularly if the device isn’t properly maintained.

In lower-limb prosthetics, reduced functionality might appear as instability, stiffness in the joints, or an uneven gait. These problems can arise from wear on moving parts, loose connections, or misaligned components. Poor alignment can cause additional strain on your body, leading to fatigue or discomfort during use.

Steps to Restore Functionality

If your prosthetic isn’t performing as expected, start by identifying when and where the issue occurs. Sharing this information with your prosthetist can help them pinpoint the cause more effectively.

For users of bionic devices like Grippy™, software recalibration may be necessary to restore precision and responsiveness. Robobionics offers comprehensive diagnostics and repair services to address functionality issues quickly, ensuring minimal disruption to your daily life.

Steps to Restore Functionality

Visible Wear and Tear on Components

Physical damage to your prosthetic is another sign that repairs are needed. Over time, the materials used in your prosthetic may degrade due to constant use and exposure to the elements. Identifying and addressing visible damage promptly can prevent more significant problems in the future.

Why Component Wear Occurs

Prosthetic devices are subjected to various stresses throughout daily activities. The frame, socket, and straps are all points of contact and pressure, making them prone to wear and tear.

For example, cracks or fractures in the socket can compromise the stability of the prosthetic, while frayed straps may reduce its ability to stay securely in place.

Additionally, frequent exposure to moisture or dust can accelerate wear, particularly for users who live in humid or dusty environments. For bionic devices, damage to electronic components can result from improper handling or lack of regular cleaning.

The Importance of Prompt Repairs

Ignoring visible damage can lead to serious consequences. A cracked frame or loose component might fail during use, increasing the risk of injury. Moreover, minor damage can escalate into larger issues, requiring more extensive repairs or even replacement of the entire device.

Robobionics provides thorough inspection and repair services to address visible wear and tear. Our local service centers ensure that repairs are completed quickly, so you can continue using your prosthetic without interruption.

Unusual Noises or Movements

A prosthetic should operate smoothly and quietly, whether it’s a bionic hand or a mechanical limb. Unusual noises like clicking, squeaking, or grinding, or unexpected movements such as jerking or stiffness, are clear signs that something is wrong.

Understanding the Source of Noises

Unusual sounds often indicate mechanical problems within the device. For instance, clicking noises might result from loose screws or joints, while grinding sounds can signal worn-out bearings. For bionic prosthetics, software calibration issues or damaged actuators may cause erratic movements or delays in response.

Environmental factors can also play a role. Exposure to dirt or moisture can affect the lubrication of moving parts, leading to increased friction and noise.

The Risk of Ignoring These Signs

If left unaddressed, mechanical or software issues can worsen over time, leading to a complete breakdown of the device. Operating a prosthetic in poor condition can also place additional strain on your body, potentially causing muscle or joint pain.

What You Can Do

At the first sign of unusual noises or movements, consult your prosthetist. A professional inspection can identify whether the issue is mechanical, electronic, or environmental.

At Robobionics, our maintenance services include diagnostics for bionic devices to ensure they operate smoothly and efficiently.

Difficulty in Adjusting or Wearing the Prosthetic

Putting on or adjusting your prosthetic should be a straightforward process. If it becomes increasingly difficult to wear, it may indicate underlying issues with the fit, alignment, or components of the device.

Common Causes of Fit Issues

Over time, changes in your residual limb can affect how well your prosthetic fits. For example, weight fluctuations may lead to a socket that feels too tight or too loose. Similarly, stretched-out straps or worn suspension systems can compromise the stability of the device.

For bionic prosthetics, software glitches or calibration problems may prevent the device from adapting correctly to your movements, making it harder to use.

Common Causes of Fit Issues

Why a Proper Fit Matters

A poorly fitting prosthetic can reduce its functionality and increase your risk of discomfort or injury. For instance, a loose socket may cause friction that leads to skin irritation, while a tight socket can restrict blood flow. Addressing these issues promptly is crucial for maintaining both comfort and mobility.

Restoring a Comfortable Fit

At Robobionics, we offer comprehensive fit evaluations to identify and resolve alignment or fit issues. Our gamified home-based rehabilitation programs also help users adapt to their prosthetic devices more effectively, ensuring a seamless experience.

Changes in Mobility or Gait

Your prosthetic should support natural and fluid movement, allowing you to go about your day without significant challenges. When you notice changes in how you walk or move—such as limping, instability, or slower strides—it may indicate that your prosthetic needs adjustments or repairs.

Understanding Mobility Challenges

Changes in your mobility often stem from alignment issues within the prosthetic. For lower-limb prosthetics, improper alignment can result in uneven weight distribution, leading to instability or an uneven gait. This not only impacts your ability to walk but can also cause strain on your hips, knees, or back over time.

For upper-limb prosthetics, misaligned components or damaged mechanisms may limit your range of motion, making everyday tasks more difficult. Whether it’s gripping objects or performing repetitive actions, decreased efficiency in movement can disrupt your routine.

The Long-Term Impact of Ignoring Mobility Issues

Prolonged mobility challenges can lead to physical and emotional fatigue. When your body compensates for a poorly functioning prosthetic, you risk developing secondary issues such as joint pain, muscle strain, or even overuse injuries in other limbs.

Addressing mobility concerns early ensures that your prosthetic continues to enhance your quality of life rather than detracting from it.

Solutions for Restoring Mobility

If you experience difficulty in walking, standing, or performing activities, seek a professional evaluation as soon as possible. Robobionics provides detailed mobility assessments to identify alignment problems and make necessary adjustments.

Our approach focuses on ensuring that your prosthetic works in harmony with your body to support natural movement.

Extended Wear Without Maintenance

Even the most advanced prosthetic devices require regular maintenance to perform at their best. If you’ve been using your prosthetic for an extended period without scheduling a maintenance check, it’s time to consider a professional evaluation.

Why Regular Maintenance Matters

Prosthetic devices are subject to wear and tear from daily use. Mechanical components, such as joints, straps, and linings, gradually degrade over time, while electronic components in bionic devices may lose efficiency without proper calibration.

Routine maintenance ensures that all parts are functioning optimally and helps to prevent unexpected breakdowns.

Neglecting maintenance can also lead to safety concerns. For instance, worn-out straps may cause the prosthetic to become unstable, while damaged sockets may compromise the structural integrity of the device.

These issues not only reduce functionality but also increase the risk of accidents.

Why Regular Maintenance Matters

How to Incorporate Maintenance Into Your Routine

A good rule of thumb is to schedule maintenance checks at least once a year, or more frequently if you use your prosthetic extensively. At Robobionics, we recommend proactive care to keep your device in top condition.

Our service centers provide comprehensive inspections, repairs, and calibration services to extend the life of your prosthetic.

Sudden Mechanical or Electronic Failures

A prosthetic device is a complex system, and sudden failures can occur without warning. Whether it’s a broken strap, a malfunctioning joint, or an unresponsive electronic component, these issues require immediate attention to avoid disrupting your daily life.

What Causes Sudden Failures?

Mechanical failures often result from prolonged use, exposure to harsh conditions, or lack of regular maintenance. For instance, a lower-limb prosthetic might experience a broken joint due to repetitive stress, while an upper-limb prosthetic could suffer from a snapped cable.

For bionic devices, electronic failures may stem from software glitches, battery issues, or exposure to moisture. These problems can lead to unresponsiveness, delayed reactions, or a complete shutdown of the device.

Addressing Sudden Failures

When faced with a sudden failure, avoid using the prosthetic until it has been inspected by a professional. Continuing to use a damaged device can worsen the problem or lead to additional damage.

Robobionics offers emergency repair services to address urgent issues quickly, minimizing downtime and restoring your prosthetic’s functionality.

The Role of User Education in Prosthetic Maintenance

One of the most effective ways to ensure your prosthetic stays in good condition is to educate yourself on proper care and usage. Many issues, such as discomfort or mechanical failures, can be minimized or prevented altogether with the right knowledge.

Understanding Your Device

Every prosthetic is unique, and understanding its specific components, functionality, and care requirements is essential. For instance, bionic devices like Grippy™ require not only physical cleaning and inspection but also software updates and recalibrations. Knowing how each part works and recognizing early signs of wear can help you take timely action before problems escalate.

Your prosthetist should provide a comprehensive guide when you first receive your device. This guide may include tips on cleaning, storage, and troubleshooting minor issues.

At Robobionics, we go a step further by offering user-friendly resources and video tutorials to empower users to care for their prosthetics confidently.

Incorporating Daily Maintenance

Daily care routines are an integral part of prosthetic maintenance. For lower-limb devices, cleaning the socket and checking the straps or suspension systems ensures a comfortable fit each day. For upper-limb prosthetics, keeping joints and sensors clean prevents dirt or debris from affecting performance.

In addition to cleaning, visually inspect your device for any loose components or signs of damage. Addressing small issues, such as tightening screws or reattaching straps, can prevent larger problems down the line.

The Value of Professional Support

While self-care is crucial, professional maintenance plays an equally important role in extending the life of your prosthetic. Scheduling regular check-ups with your prosthetist ensures that potential problems are identified early.

For users of Robobionics products, our Omnify Prosthetics network offers convenient access to skilled professionals for both routine and specialized care.

The Value of Professional Support

Emotional and Social Impact of a Well-Maintained Prosthetic

The condition of your prosthetic doesn’t just affect your physical mobility—it also has a profound impact on your emotional well-being and social interactions. When your prosthetic functions as intended, it can boost your confidence, independence, and overall quality of life.

Building Confidence Through Reliability

A prosthetic that works seamlessly allows you to focus on living your life instead of worrying about mechanical or functional issues. Whether it’s attending social gatherings, pursuing hobbies, or excelling at work, a reliable prosthetic helps you engage with the world confidently.

On the other hand, persistent problems like discomfort, instability, or breakdowns can be discouraging, leading to feelings of frustration or self-doubt. Regular repairs and adjustments ensure that your prosthetic remains a dependable partner in your daily life.

Strengthening Independence

For many users, a prosthetic is a symbol of independence, enabling them to perform tasks without relying on others. Maintaining this independence requires a commitment to the upkeep of your device.

Robobionics’ user-focused services, including gamified rehabilitation programs, are designed to support users in adapting to their prosthetics and maintaining their functionality over time.

Enhancing Social Interaction

A well-maintained prosthetic also plays a role in how you interact with others. When your device operates smoothly and looks well-kept, it can reduce any self-consciousness you might feel. This allows you to engage in conversations and activities with ease, fostering stronger social connections.

Looking Ahead: Proactive Steps for Long-Term Prosthetic Care

Taking care of your prosthetic is an ongoing process, but with the right approach, you can minimize downtime and maximize its benefits. Here are some proactive steps you can take to ensure your prosthetic remains a reliable and comfortable part of your life.

Building a Relationship With Your Prosthetist

Your prosthetist is your partner in maintaining your prosthetic’s health. Regular check-ins not only allow for adjustments and repairs but also provide an opportunity to discuss any concerns or changes in your needs. Establishing a strong relationship with your prosthetist ensures that you receive personalized care tailored to your lifestyle.

At Robobionics, we encourage open communication between users and our service teams. Whether it’s a quick adjustment or a more complex repair, our goal is to provide prompt and effective solutions that keep you moving forward.

Staying Updated on Advancements

The field of prosthetics is constantly evolving, with new technologies and materials improving functionality and comfort. Staying informed about advancements can help you make the most of your device or even upgrade to a newer model when the time is right.

For instance, Robobionics continuously innovates its product line, integrating features like advanced touch sensors and lightweight materials into devices like Grippy™.

By keeping up with these developments, you can ensure your prosthetic meets the highest standards of performance and reliability.

Staying Updated on Advancements

Creating a Maintenance Schedule

A structured approach to maintenance can make a significant difference in the longevity and performance of your prosthetic. Set reminders for routine tasks such as cleaning, inspections, and professional check-ups.

If you’re unsure about how often certain maintenance tasks should be performed, consult your prosthetist for guidance.

Conclusion

Your prosthetic is more than just a device—it’s a vital tool that empowers your independence and confidence. Recognizing the signs that your prosthetic needs repairs or adjustments is essential for maintaining its performance and ensuring your comfort.

At Robobionics, we’re committed to supporting our users through every step of their prosthetic journey. From routine maintenance to advanced repairs, our services are designed to enhance your mobility and quality of life. Whether you’re experiencing discomfort, noticing a decline in performance, or dealing with visible damage, our team is here to help.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.