Discover the importance of socket hygiene and learn tips to prevent skin issues for better comfort and health.

The Importance of Socket Hygiene: How to Prevent Skin Issues

For individuals who use prosthetics, the socket is the most important point of contact between the device and the body. It is where the prosthetic and your skin meet, working together to provide mobility and function. While this connection is vital, it can also be the source of discomfort and skin issues if not properly cared for. Maintaining excellent socket hygiene is essential—not just for comfort but also for long-term health and the effective use of your prosthetic.

In this article, we’ll explore the importance of socket hygiene, the risks of neglecting it, and how to adopt practical steps to keep your skin healthy and your prosthetic in excellent condition. Let’s dive into the details.

Why Socket Hygiene Matters

The socket of a prosthetic is exposed to constant pressure, sweat, and movement throughout the day. As it supports your body, the socket can trap heat, moisture, and bacteria if not cleaned regularly. Over time, this creates the perfect environment for skin problems like irritation, rashes, and even infections.

Beyond skin health, poor hygiene can also affect the functionality of your prosthetic. Dirt and sweat buildup in the socket can lead to odors, compromised fit, and even faster wear and tear on your prosthetic components.

This means that keeping your socket clean is not just about staying comfortable—it’s about preserving the life and efficiency of your prosthetic.

The Connection Between Skin and Prosthetic Health

Your skin plays a vital role in the success of your prosthetic. When your skin is healthy, it acts as a strong barrier against bacteria and can better tolerate the pressure and friction of daily prosthetic use. On the other hand, damaged or irritated skin can make wearing a prosthetic painful and even lead to secondary health issues.

For users of advanced prosthetics like Grippy™, the performance of the device depends on maintaining a clean and healthy connection between the residual limb and the socket. This is why at Robobionics, we emphasize the role of socket hygiene as a critical part of prosthetic care.

The Connection Between Skin and Prosthetic Health

A Platform for Innovation

For businesses, the challenges surrounding socket hygiene represent a powerful opportunity for innovation.

Whether it’s designing sockets with antimicrobial materials, creating moisture-wicking liners, or developing easy-to-use cleaning kits, companies can position themselves as leaders by addressing these pain points with cutting-edge solutions.

For example, Robobionics continuously explores advanced materials and designs that prioritize hygiene without compromising comfort or durability.

By integrating these innovations into products like Grippy™, the company not only meets users’ immediate needs but also anticipates and addresses potential challenges before they arise.

The Risks of Neglecting Socket Hygiene

Neglecting socket hygiene can have both short-term and long-term consequences. In the short term, users may notice redness, irritation, or rashes in the areas where the skin contacts the prosthetic. While these symptoms may seem minor at first, they can quickly progress into more severe conditions if not addressed.

Common Skin Issues Caused by Poor Hygiene

One of the most frequent problems is skin breakdown, which occurs when sweat and bacteria are left to build up inside the socket. The constant friction against damp skin weakens the outer layer, making it prone to blisters or sores. These can be painful and may require time without the prosthetic to heal, disrupting your daily life.

Infections are another serious concern. When bacteria enter even a small cut or sore, it can lead to cellulitis or other infections that may require medical intervention. In extreme cases, untreated infections can spread, posing a risk to your overall health.

Long-Term Effects on Prosthetic Performance

Beyond skin health, neglecting hygiene can affect the prosthetic itself. Residual sweat and oils can degrade the materials in the socket over time, reducing its durability and altering its fit. This can lead to frequent adjustments or repairs, increasing the cost and effort required to maintain your prosthetic.

At Robobionics, we’ve seen how something as simple as regular cleaning can significantly improve both user experience and prosthetic longevity. By adopting a consistent hygiene routine, users can avoid unnecessary complications and focus on living their lives to the fullest.

How to Practice Effective Socket Hygiene

Maintaining socket hygiene doesn’t have to be a complex process. The key is consistency and attention to detail. Cleaning the socket daily and caring for your skin are simple yet highly effective ways to prevent problems.

Cleaning Your Socket Properly

Start by ensuring you have the right cleaning supplies. A mild soap, warm water, and a soft cloth are often all you need for daily cleaning. Avoid harsh detergents or alcohol-based cleaners, as these can irritate the skin or damage the prosthetic materials.

Gently wipe the inside of the socket to remove sweat, dirt, and oils. Make sure to reach every corner, as bacteria can hide in hard-to-access areas.

Once cleaned, allow the socket to dry completely before putting it back on. Moisture left in the socket can encourage bacteria growth and lead to unpleasant odors.

For users of bionic prosthetics like Grippy™, it’s also important to check any electronic components. Ensure that cleaning doesn’t interfere with the device’s sensors or wiring.

Robobionics provides detailed guides for maintaining both the mechanical and electronic parts of our devices, ensuring users can confidently care for their prosthetics.

Prioritizing Skin Care

Caring for the skin that comes into contact with the prosthetic is just as important as cleaning the socket. Wash your residual limb daily with mild soap and water, and dry it thoroughly before wearing your prosthetic. Keeping your skin dry helps prevent irritation and reduces the risk of bacterial growth.

If you notice any signs of irritation, such as redness or itching, address them immediately. Using a gentle, hypoallergenic moisturizer can help keep the skin hydrated and resilient, but avoid applying lotions directly before wearing your prosthetic, as they can make the socket slippery.

For those with sensitive skin or recurring issues, consult a prosthetist for advice on specialized products or liners that can provide additional protection.

Prioritizing Skin Care

Recognizing Early Signs of Skin Issues

Even with a consistent hygiene routine, it’s important to remain vigilant about your skin’s condition. Early detection of potential problems can prevent small issues from escalating into major concerns. Regularly inspecting your skin for changes allows you to address concerns promptly.

What to Look For

After removing your prosthetic, examine the areas of skin that come into contact with the socket. Redness, blisters, or raw patches are clear indicators of friction or pressure issues. If you notice any discoloration, swelling, or unusual textures, it could be a sign of irritation or a developing infection.

For users of prosthetics that require liners, inspect both the liner and the skin underneath. Any buildup on the liner or unpleasant odors may indicate inadequate cleaning.

At Robobionics, we recommend taking these observations seriously and addressing them early to avoid prolonged discomfort or health risks.

How to Act Quickly

When you notice redness or mild irritation, remove the prosthetic and allow your skin to rest. Cleaning the affected area with mild soap and water can prevent bacteria from settling into the skin.

For more serious concerns, such as persistent sores or signs of infection, consult a healthcare professional or your prosthetist immediately.

By responding to issues early, you can minimize downtime and maintain your comfort and mobility. This proactive approach is not only beneficial for users but also for businesses that emphasize client care and satisfaction.

The Role of Fit in Socket Hygiene

Socket hygiene isn’t just about cleaning—it’s also about ensuring the socket fits properly. A well-fitted socket reduces friction and allows for better airflow, which can significantly reduce the buildup of sweat and bacteria.

Why Fit Matters

A loose socket can cause the residual limb to move around, leading to rubbing and pressure points.

This repeated friction not only irritates the skin but also creates areas where sweat and dirt are more likely to collect. Conversely, a socket that is too tight can trap moisture against the skin, reducing its ability to breathe and recover.

Regular Assessments Are Key

As your body changes over time, the fit of your prosthetic may need adjustments. Even small changes in weight or muscle tone can affect the fit of the socket. Scheduling regular check-ups with your prosthetist ensures that your prosthetic adapts to your body’s needs.

At Robobionics, we offer precision fitting services that use advanced technology to ensure every socket fits perfectly. These adjustments not only improve comfort but also enhance hygiene by minimizing areas where bacteria can accumulate.

Encouraging User Compliance

While socket hygiene is critical, ensuring users consistently follow best practices can be challenging. Education, support, and the right tools play a significant role in encouraging compliance.

Providing Clear Instructions

Businesses can support users by providing easy-to-understand cleaning guides and demonstrating proper care techniques during fittings. Visual aids, such as videos or printed step-by-step instructions, can make these practices more accessible.

At Robobionics, we emphasize education as part of our service model. Users of Grippy™ and other products receive detailed care instructions tailored to their device, empowering them to take control of their prosthetic hygiene.

Providing Clear Instructions

Gamifying Hygiene for Better Engagement

To make socket hygiene more engaging, businesses can explore gamified approaches. For instance, tracking daily cleaning routines or rewarding users for completing care milestones can make the process more interactive.

Robobionics’ gamified rehabilitation programs can be extended to include hygiene practices, ensuring users stay consistent while enjoying the process.

The Role of Businesses in Promoting Hygiene

For businesses in the prosthetics industry, promoting socket hygiene is not just about delivering products—it’s about fostering long-term relationships with users. Demonstrating genuine care for their well-being can strengthen trust and loyalty.

Offering Maintenance Packages

Providing regular maintenance packages that include socket cleaning and fit assessments can help users stay on top of their hygiene routine. These packages also give businesses the opportunity to address potential issues early, reducing the likelihood of complications.

Building a Supportive Community

Creating a community where users can share tips, ask questions, and learn from each other encourages better hygiene practices. Online forums, social media groups, or local meet-ups can serve as platforms for users to exchange experiences and best practices.

Robobionics actively fosters such connections, helping users feel supported and empowered throughout their prosthetic journey.

The Long-Term Benefits of Good Socket Hygiene

Practicing good socket hygiene has far-reaching benefits. It ensures skin health, prolongs the life of your prosthetic, and enhances your overall quality of life. For businesses, promoting these practices builds trust and solidifies a reputation for excellence in user care.

By prioritizing hygiene, users can enjoy a more comfortable and confident experience with their prosthetics. At Robobionics, we are committed to supporting our users in every way possible, from providing high-quality products to sharing actionable advice for better care.

How to Address Persistent Hygiene Challenges

Even with a well-established routine, some users may encounter ongoing challenges in maintaining proper socket hygiene. Whether it’s due to lifestyle factors, environmental conditions, or unique health needs, addressing these obstacles requires a thoughtful approach.

Tackling Sweat and Moisture Build-Up

Excessive sweating, or hyperhidrosis, is a common issue for many prosthetic users. When sweat accumulates inside the socket, it creates a warm and damp environment ideal for bacterial growth, which can lead to irritation, odors, and skin breakdown.

For users facing this issue, breathable liners or moisture-wicking fabric covers can be a game-changer. These materials help reduce moisture retention and promote airflow. Businesses like Robobionics often recommend specific liner options tailored to individual needs.

Users can also consider using antiperspirants formulated for sensitive skin to minimize sweat production. However, it’s essential to consult with a prosthetist before applying any products that may affect the socket’s grip.

Tackling Sweat and Moisture Build-Up

Environmental Factors and Their Impact

Users in hot, humid climates face unique challenges, as these conditions can exacerbate moisture and bacterial growth. In such cases, increasing the frequency of socket cleaning may be necessary.

Additionally, ensuring the prosthetic is stored in a dry, cool place when not in use can prevent issues caused by environmental humidity.

For users exposed to dusty or polluted environments, cleaning becomes even more critical. Dust particles can mix with sweat, creating abrasive residue inside the socket. Robobionics advises users in such conditions to wipe down their socket and liners multiple times a day to avoid irritation and buildup.

Managing Skin Sensitivity

Some users may have sensitive skin that reacts to even minor irritants, such as cleaning agents, adhesives, or certain prosthetic materials.

For these individuals, hypoallergenic cleaning solutions and liners are essential. Businesses should provide these options as part of their service offerings to meet the needs of users with heightened sensitivity.

Robobionics also recommends patch-testing any new products on a small area of the skin before applying them broadly. This ensures that the user can safely incorporate the product into their hygiene routine without unexpected reactions.

Building Habits for Lifelong Hygiene

Maintaining socket hygiene isn’t just a task; it’s a habit that becomes a natural part of daily life. For long-term success, users need strategies to make hygiene routines easy, efficient, and consistent.

Simplifying the Process

Many users struggle to keep up with hygiene routines because they find them time-consuming or complicated. By simplifying the process, businesses can help users maintain consistency.

This might include offering cleaning kits with all the necessary supplies or creating a step-by-step guide tailored to the specific prosthetic model.

At Robobionics, we design our prosthetics to be user-friendly, ensuring that cleaning and maintenance are straightforward. For example, the Grippy™ bionic hand includes features that allow users to easily access and clean key components, reducing the time and effort required for upkeep.

Creating Reminders and Accountability

For some users, incorporating reminders into their daily schedule can ensure they never miss a cleaning session. Simple tools like phone alarms, apps, or a chart placed near the prosthetic’s storage area can serve as effective reminders.

Family members or caregivers can also play a supportive role, especially for younger users or individuals who are new to prosthetics. Encouraging a collaborative approach to hygiene can build accountability and make the process feel less overwhelming.

Celebrating Progress

Tracking and celebrating progress can reinforce positive habits. For example, users who successfully follow their hygiene routine for a month might reward themselves with a new liner or accessory for their prosthetic.

Businesses can also offer incentives, such as discounts on maintenance services, for users who demonstrate consistent care.

Celebrating Progress

Bridging the Gap Between Knowledge and Action

One of the biggest barriers to good socket hygiene is the gap between knowing what to do and actually doing it. While education is critical, businesses must also focus on helping users translate knowledge into action.

Personalized Consultations

Every user’s needs are different, and generic advice may not always be effective. Offering personalized consultations allows businesses to tailor hygiene recommendations to each individual’s circumstances.

For instance, a user who works long hours in a physically demanding job might need a different cleaning routine than someone who leads a more sedentary lifestyle.

Robobionics provides one-on-one consultations to ensure users receive the guidance they need. During these sessions, prosthetists assess the user’s daily routine, environment, and skin health to create a customized hygiene plan.

Empowering Through Follow-Up

After providing initial training on socket hygiene, businesses should prioritize follow-ups to check on users’ progress.

A simple phone call, email, or in-person review session can make a significant difference in reinforcing good habits. It also gives users an opportunity to ask questions and seek solutions for any challenges they’ve encountered.

At Robobionics, follow-ups are an integral part of our user support system. We believe that ongoing communication is key to ensuring users feel confident and empowered in caring for their prosthetics.

The Role of Innovation in Hygiene

Technology and innovation are transforming how prosthetic users manage socket hygiene. Advances in materials, design, and digital tools are making it easier than ever to maintain cleanliness and comfort.

Self-Cleaning Technologies

Some prosthetic sockets now incorporate antimicrobial materials or coatings that reduce bacterial growth. These innovations minimize the risk of infection and reduce the frequency of cleaning required.

Robobionics is exploring these cutting-edge materials to enhance the next generation of prosthetics, ensuring users benefit from the latest advancements.

Self-Cleaning Technologies

Digital Tools for Tracking Hygiene

Apps and wearable devices can help users track their hygiene routines and skin health. For example, an app might send reminders to clean the socket or allow users to log any signs of irritation. Over time, this data can be shared with a prosthetist to identify patterns and refine care strategies.

Conclusion

Socket hygiene is a cornerstone of prosthetic care, with benefits that extend far beyond preventing skin issues. It ensures comfort, enhances the longevity of the prosthetic, and supports overall well-being.

By adopting a consistent and thorough hygiene routine, users can avoid complications, improve their daily experience, and maintain their independence.

At Robobionics, we are committed to empowering prosthetic users with the knowledge, tools, and support they need to prioritize hygiene and enjoy life to the fullest.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.