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The Best Cleaning Products for Your Prosthetic Device

Keeping your prosthetic device clean isn’t just about appearance—it’s about maintaining its functionality, comfort, and durability. Regular cleaning prevents odors, reduces the risk of skin irritation, and ensures the device performs as it should for a longer time. But with so many cleaning products out there, how do you know what’s best for your prosthetic?

This guide is here to help. We’ll walk you through the safest and most effective cleaning products tailored for prosthetic devices, along with practical tips to keep your prosthetic in excellent condition. Whether you’re a first-time user or a seasoned prosthetic wearer, you’ll find actionable advice to make caring for your device easier and stress-free.

Why Cleaning Your Prosthetic Device Matters

Your prosthetic device is an integral part of your daily life. It enhances mobility, supports independence, and provides comfort when properly maintained. However, like any other device in regular use, it is prone to accumulating sweat, dirt, and bacteria over time.

Your prosthetic device is an integral part of your daily life. It enhances mobility, supports independence, and provides comfort when properly maintained. However, like any other device in regular use, it is prone to accumulating sweat, dirt, and bacteria over time.

These factors not only compromise hygiene but can also affect the skin in contact with the prosthetic, leading to irritation or even infections.

A clean prosthetic device ensures that it remains safe and comfortable to use. Regular cleaning also prevents odors and extends the lifespan of the device, saving you from frequent repairs or replacements.

By choosing the right cleaning products, you’re not just caring for your prosthetic—you’re investing in your overall well-being.

Characteristics of the Best Cleaning Products

When it comes to selecting cleaning products for your prosthetic device, safety should always be the top priority. Harsh chemicals, abrasive substances, or products not specifically designed for prosthetics can damage the device or harm your skin.

The best cleaning products are gentle yet effective, ensuring that they remove dirt, oils, and bacteria without compromising the integrity of the materials used in your prosthetic.

Look for cleaning agents that are fragrance-free, as strong scents can sometimes cause irritation. Hypoallergenic options are ideal for ensuring compatibility with sensitive skin.

Products that are easy to rinse off and leave no residue are preferred, as residue can accumulate and affect the fit or comfort of your prosthetic.

It’s also important to consider the material of your prosthetic device. Some materials, like silicone liners, require specific cleaning agents to avoid damage, while carbon fiber or plastic components may have different needs.

Always consult the manufacturer’s guidelines to understand what products are safe for your prosthetic.

Gentle Cleaning for Everyday Maintenance

Routine cleaning is key to keeping your prosthetic hygienic and in good condition. For daily maintenance, a mild, pH-balanced soap and warm water often work wonders. This simple combination effectively removes surface dirt and sweat without causing wear or tear.

Make sure to use a soft cloth or sponge when cleaning your prosthetic to avoid scratching or damaging the surface. After cleaning, rinse thoroughly to remove all soap residues, as leftover soap can attract more dirt or cause skin irritation.

Allow your prosthetic to dry completely before reassembly or wearing it, as moisture can promote bacterial growth or affect the fit of your device.

Alcohol-based wipes are another practical option for quick clean-ups, especially when you’re on the go. Ensure the wipes are free from harsh chemicals or fragrances to avoid damaging your prosthetic or irritating your skin.

These wipes can be especially useful for cleaning high-contact areas like the socket or straps, where sweat tends to accumulate.

Hygiene and Skin Health

The skin is in constant contact with the prosthetic socket or liner, and this area is particularly susceptible to issues if hygiene is neglected.

Sweat, oil, and bacteria can accumulate, leading to skin irritation, rashes, or even infections. Regular cleaning ensures that these contaminants are removed, allowing the skin to breathe and remain healthy.

Performance and Functionality

Dirt and debris can interfere with the mechanical components of a prosthetic device, especially for advanced models that incorporate electronics or moving parts. Over time, even small amounts of residue can lead to stiffness, misalignment, or reduced responsiveness.

Enhancing Durability

Prosthetic devices are an investment, and regular cleaning plays a crucial role in protecting that investment. Accumulated grime can weaken materials, cause discoloration, or lead to premature wear and tear.

Silicone liners, for example, can degrade if exposed to oils and sweat over time, reducing their effectiveness and comfort.

Deep Cleaning for Enhanced Hygiene

While daily cleaning is essential, deep cleaning your prosthetic device on a regular basis is equally important. Deep cleaning ensures that hard-to-reach areas are free from grime, bacteria, and other buildups that daily maintenance might miss.

While daily cleaning is essential, deep cleaning your prosthetic device on a regular basis is equally important. Deep cleaning ensures that hard-to-reach areas are free from grime, bacteria, and other buildups that daily maintenance might miss.

Depending on your usage and environment, a weekly or bi-weekly deep cleaning routine is recommended.

For silicone liners or gel components, use specialized cleaning solutions specifically designed for these materials. These products are formulated to remove oils and bacteria without compromising the elasticity or structure of the liner.

Apply the cleaner with a soft cloth, working it gently into the surface, then rinse thoroughly with warm water. Allow the liner to air dry completely before reassembling it with the prosthetic.

If your prosthetic includes mechanical joints or metal parts, consider using a mild degreaser or specialized prosthetic cleaning solution to remove any buildup in the moving components.

Be cautious not to oversaturate these parts, as excess liquid can seep into the joints and affect their functionality. A damp cloth is often enough to clean these areas effectively.

For prosthetics with fabric straps or padding, it’s crucial to keep these components clean to prevent odors and skin irritation. Handwashing the fabric parts with mild detergent and warm water is often the best approach.

Avoid using bleach or fabric softeners, as these can weaken the material over time. Once cleaned, allow the straps to air dry completely to maintain their shape and strength.

Caring for Skin in Contact with Your Prosthetic

While cleaning your prosthetic is vital, taking care of the skin that comes into contact with the device is just as important.

Your skin can be affected by sweat, friction, and pressure from wearing the prosthetic, which is why a clean device and proper skincare routine go hand in hand.

After removing your prosthetic, gently clean the skin in contact with the device using a mild soap and lukewarm water. Pat the area dry with a soft towel, avoiding any rubbing that could irritate the skin.

Apply a fragrance-free, hypoallergenic moisturizer to keep the skin hydrated and prevent dryness or chafing.

Inspect your skin regularly for any signs of irritation, redness, or sores. If you notice any unusual changes, consult a healthcare professional or prosthetist promptly. Sometimes, these issues can be resolved by adjusting the fit of your prosthetic or modifying your cleaning routine.

Strategizing Your Deep-Cleaning Routine

When planning deep-cleaning sessions, focus on timing and frequency. For individual users, scheduling a deep clean once or twice a week is ideal, depending on the activity level and climate.

For businesses managing prosthetic services, establish a clear schedule for every device in use, whether for patient trials or demonstrations. Keeping a logbook or a digital record can help track when each device was last cleaned and ensure no steps are skipped.

Use a cleaning process that incorporates disassembly wherever possible. By carefully removing removable parts like liners, straps, or detachable joints, you can access hidden areas where dirt and bacteria tend to accumulate.

This is particularly important for active users or those in warmer climates where sweat can exacerbate the buildup of bacteria and odors.

Choosing Advanced Cleaning Products

For enhanced hygiene, look beyond general-purpose cleaning agents. Opt for products that are medically tested and tailored for prosthetic materials.

Enzyme-based cleaners, for instance, are excellent for breaking down biological contaminants such as sweat or skin oils without damaging sensitive surfaces.

For businesses offering prosthetic maintenance services, investing in professional-grade cleaning agents ensures that devices return to users in pristine condition.

Incorporate antimicrobial treatments into your cleaning routine. These sprays or wipes leave a protective layer on the device, reducing the chances of bacterial growth between cleaning sessions.

Incorporating Sterilization Techniques

For a deeper level of hygiene, especially for clinics or businesses managing multiple prosthetic devices, consider incorporating sterilization methods. UV sterilizers are a powerful, non-invasive solution to kill bacteria and viruses without using water or chemicals.

These devices are especially useful for disinfecting non-porous surfaces like sockets or carbon fiber components.

Steam cleaning can also be an effective method for prosthetics with fewer electronic components. The heat penetrates deeply, removing grime and neutralizing bacteria.

Deep Cleaning for Long-Term Maintenance

While daily cleaning keeps your prosthetic fresh, it’s important to perform a more thorough cleaning at regular intervals. Deep cleaning ensures that any hidden dirt, oils, or bacteria are removed, especially in areas like joints, straps, or liners that might be harder to clean during your daily routine.

While daily cleaning keeps your prosthetic fresh, it’s important to perform a more thorough cleaning at regular intervals. Deep cleaning ensures that any hidden dirt, oils, or bacteria are removed, especially in areas like joints, straps, or liners that might be harder to clean during your daily routine.

For deep cleaning, specialized prosthetic cleaning solutions are highly recommended. These products are designed to break down stubborn residues while protecting the material of your prosthetic.

They are particularly effective for cleaning silicone liners, which are prone to absorbing sweat and oils. Warm water combined with a specialized cleaner can help you achieve a deep clean without risking damage to sensitive components.

During deep cleaning, you’ll want to disassemble parts of your prosthetic, as recommended by your manufacturer or prosthetist. This allows you to reach areas that are typically inaccessible during routine cleaning.

Pay close attention to any crevices, as these are often hotspots for bacteria and odor buildup.

After cleaning, ensure all parts are thoroughly rinsed and dried before reassembly. Using a lint-free cloth can help speed up the drying process and prevent particles from sticking to the surface.

Always handle each part carefully to avoid scratches or damage during the cleaning process.

Protecting Your Skin While Cleaning

Maintaining your prosthetic isn’t just about the device itself—your skin also plays a crucial role in the overall experience. The skin in contact with your prosthetic, especially around the socket, is prone to irritation if cleaning routines or products are unsuitable.

Start by washing the skin area daily with a gentle, unscented cleanser and lukewarm water. This reduces the chances of sweat and bacteria causing irritation. Avoid using hot water or harsh soaps, as they can dry out your skin and make it more vulnerable to discomfort.

When cleaning your prosthetic, always wear gloves if you’re using any solution that could irritate your skin. If you notice any redness, dryness, or itchiness after wearing your prosthetic, consult your prosthetist.

Sometimes, the issue may be linked to residual cleaning product left on the device.

Odor Control and Deodorizing

Odors can sometimes become an issue with regular prosthetic use, particularly in warm climates or during physical activity. Using a prosthetic deodorizer specifically designed for liners and sockets can help manage this.

These products are usually alcohol-free and formulated to neutralize odors without leaving behind harmful residues.

Baking soda is another effective and natural solution for tackling odors. Sprinkling a small amount inside removable liners or non-sensitive parts of your prosthetic can absorb unpleasant smells.

However, always ensure that the baking soda is completely removed before reassembling or using your prosthetic to prevent discomfort.

Avoiding Common Cleaning Mistakes

When caring for your prosthetic device, it’s important to steer clear of common cleaning errors that could harm its functionality or shorten its lifespan.

When caring for your prosthetic device, it’s important to steer clear of common cleaning errors that could harm its functionality or shorten its lifespan.

One mistake people often make is using household cleaning products that contain harsh chemicals. While these products might seem effective for general cleaning, they can degrade sensitive materials like silicone or plastic and may cause skin irritation.

Always stick to cleaning solutions specifically designed for prosthetics or mild, unscented soaps.

Another error to avoid is excessive scrubbing. Using abrasive tools like stiff brushes or scouring pads can scratch the surface of your prosthetic, making it less comfortable to wear.

Scratches can also trap dirt and bacteria, leading to hygiene issues over time. Instead, opt for a soft cloth or sponge to clean your device gently but effectively.

Skipping regular cleaning is another pitfall. Even if your prosthetic doesn’t appear visibly dirty, sweat and bacteria can accumulate in hard-to-reach areas.

Neglecting cleaning routines can lead to skin irritation and unpleasant odors, as well as reduced functionality of the prosthetic over time.

Finally, never use excessive heat to dry your prosthetic. Air-drying is the safest option, as high heat from blow dryers or radiators can warp certain materials or weaken adhesives. If you’re in a hurry, patting the device dry with a lint-free cloth is a safer alternative.

Storing Your Cleaning Products

Having your cleaning supplies organized and easily accessible can make maintaining your prosthetic a breeze. Designate a specific area in your home to store your cleaning products, such as a shelf or small cabinet near where you keep your prosthetic.

This ensures that you’re always prepared for both daily maintenance and deep cleaning sessions.

Ensure your cleaning products are stored in a cool, dry place, away from direct sunlight or excessive humidity. Exposure to these elements can alter the effectiveness of certain cleaning agents, reducing their ability to sanitize your prosthetic properly.

Keeping products in their original packaging also helps you refer to usage instructions and safety guidelines when needed.

If you travel often, consider putting together a portable cleaning kit. Include essentials like mild soap, alcohol-free wipes, a soft cloth, and a small bottle of specialized cleaner. Having these items on hand will allow you to care for your prosthetic no matter where life takes you.

Maintaining a Cleaning Routine

Consistency is key to keeping your prosthetic in optimal condition. Establishing a cleaning routine that fits into your daily schedule ensures your device remains hygienic and fully functional.

For instance, cleaning your prosthetic at the same time every day—such as before bedtime—can make the process feel like second nature.

If your prosthetic includes removable liners or straps, clean them separately according to the manufacturer’s recommendations. Addressing each component individually ensures thorough cleaning and reduces the risk of overlooking hidden dirt or bacteria.

Don’t forget to schedule regular check-ins with your prosthetist. They can offer advice on maintaining your specific device and may recommend additional cleaning techniques or products suited to your needs.

The Role of Professional Maintenance

While daily and deep cleaning are essential, regular professional maintenance is just as important. A prosthetist can thoroughly inspect your device for any signs of wear or damage that might not be visible to you.

While daily and deep cleaning are essential, regular professional maintenance is just as important. A prosthetist can thoroughly inspect your device for any signs of wear or damage that might not be visible to you.

This includes checking for loose screws, worn-out liners, or malfunctioning joints. Addressing these issues early can prevent more significant problems down the line.

Professional maintenance may also include advanced cleaning techniques, such as ultrasonic cleaning, which can remove dirt and bacteria from hard-to-reach areas.

These methods ensure your prosthetic remains in top condition and extends its lifespan. Make it a point to schedule professional maintenance at least once or twice a year, or as recommended by your prosthetist.

When you visit for maintenance, take the opportunity to discuss your cleaning routine. Your prosthetist can confirm if the products and methods you’re using are effective and suggest adjustments if needed.

They can also provide guidance on storing and handling your prosthetic to minimize wear and tear.

Eco-Friendly Cleaning Alternatives

If you’re environmentally conscious, you’ll be pleased to know that there are eco-friendly cleaning solutions available for your prosthetic. Many brands now offer biodegradable cleaning agents made from natural ingredients that are safe for both your device and the planet.

These products often come in recyclable packaging, further reducing their environmental impact. You can also create simple cleaning solutions at home using common, non-toxic ingredients.

A mixture of water and a small amount of white vinegar can be an effective cleaner for some prosthetic materials, as long as you rinse thoroughly to avoid any lingering smell. Baking soda, as mentioned earlier, is another excellent natural deodorizer.

Before switching to any alternative cleaning method, consult your prosthetist to ensure it is compatible with your specific prosthetic materials. Using an unsuitable solution, even if eco-friendly, could inadvertently damage your device.

Setting Up a Comprehensive Maintenance Protocol

For clinics and businesses, establishing a structured maintenance protocol is key to delivering consistent results. Start by creating a detailed checklist tailored to the prosthetic models and materials your business handles.

This checklist should cover every aspect of maintenance, including cleaning, inspection, calibration, and repairs. Ensuring that every step is documented helps avoid overlooked issues and provides transparency for users.

Integrate regular maintenance schedules into your service offerings. For example, you could provide users with an annual maintenance plan, which includes periodic checkups, deep cleaning, and minor adjustments.

Not only does this enhance device performance, but it also fosters trust and loyalty, as users see that their well-being is a priority.

Leveraging Advanced Diagnostic Tools

Investing in diagnostic tools allows businesses to identify issues with prosthetic devices that might not be visible during routine inspections.

Tools like pressure sensors, alignment systems, and torque analyzers can reveal wear or imbalances that could compromise the user’s comfort or safety.

Offering advanced diagnostics as part of your professional maintenance services adds value and sets your business apart from competitors.

For instance, after performing diagnostics, you can provide a detailed report to users, highlighting areas that need attention and recommending solutions. This approach builds credibility and ensures users are fully informed about their device’s condition.

Enhancing Durability Through Repairs and Adjustments

One of the critical aspects of professional maintenance is addressing wear and tear before it escalates into significant issues. Minor cracks, loose joints, or worn straps can negatively affect a prosthetic’s performance if left unattended.

Businesses that proactively offer repairs and adjustments as part of their maintenance services demonstrate a commitment to extending the lifespan of their devices.

When performing repairs, focus on using high-quality replacement parts that match the original specifications. For businesses, partnering with trusted suppliers ensures access to reliable components that maintain the integrity of the prosthetic.

Consider offering a warranty on repairs to reassure users about the quality of your service.

Calibration is another essential part of maintenance, especially for advanced prosthetic devices with electronic or biomechanical components.

Misalignments or malfunctions in sensors, motors, or joints can significantly impact performance. Ensuring precise calibration not only enhances functionality but also prevents further wear on other parts of the device.

Education is a powerful tool for fostering long-term relationships with prosthetic users. Businesses can empower their clients by providing resources that explain the importance of regular maintenance and how it contributes to the longevity of their device.

Educating Users on the Importance of Maintenance

Education is a powerful tool for fostering long-term relationships with prosthetic users. Businesses can empower their clients by providing resources that explain the importance of regular maintenance and how it contributes to the longevity of their device.

Workshops, webinars, or personalized consultations can be excellent platforms for educating users. For example, you could organize sessions on identifying early warning signs of wear, such as unusual noises, discomfort, or reduced functionality.

This knowledge allows users to seek professional maintenance services proactively, preventing small issues from escalating.

Providing take-home materials, such as care guides or maintenance calendars, further reinforces the value of professional maintenance. These resources serve as a reminder for users to prioritize their prosthetic care and stay engaged with your services.

Creating a Feedback Loop for Continuous Improvement

For businesses, incorporating user feedback into your maintenance services can help refine your offerings and improve customer satisfaction.

After each maintenance appointment, invite users to share their experiences and provide suggestions for improvement. This feedback loop helps identify any gaps in your process and ensures your services continue to meet user needs.

Consider offering incentives for feedback, such as discounts on future services or free checkups. Engaging users in this way demonstrates your commitment to continuous improvement and strengthens their trust in your business.

Marketing Maintenance as a Value-Added Service

For businesses in the prosthetics industry, professional maintenance can be a key differentiator. Promote your maintenance services as a value-added offering that goes beyond routine care.

Highlight the benefits, such as improved comfort, reduced repair costs, and extended device lifespan, to demonstrate how your services enhance the overall user experience.

Use testimonials and success stories from satisfied clients to build credibility and showcase the impact of your maintenance programs.

Incorporate these into your marketing materials, whether on your website, social media, or print brochures, to attract new users and establish your reputation as a reliable partner in prosthetic care.

By prioritizing professional maintenance and strategically marketing its benefits, businesses can foster lasting relationships with users and reinforce their position as leaders in the prosthetics industry.

Proactive care not only enhances the functionality and lifespan of prosthetic devices but also ensures that users feel confident, supported, and valued every step of the way.

Conclusion

Caring for your prosthetic device is about more than just maintaining its appearance—it’s about ensuring your comfort, health, and mobility. By choosing the right cleaning products and following a consistent routine, you can keep your prosthetic in excellent condition for years to come. Whether you’re using mild soap for daily maintenance, specialized cleaners for deep cleaning, or professional services for advanced care, every step contributes to a better prosthetic experience.

At Robobionics, we understand the importance of keeping your prosthetic device clean and functional. That’s why we offer expert advice and comprehensive support for our users. If you’re looking for personalized guidance or want to learn more about prosthetic maintenance, we’re here to help.

Book a free consultation with Robobionics today to discuss your prosthetic care needs. Together, we can ensure your device stays in perfect condition, giving you the confidence and independence you deserve!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.