Navigate the emotional challenges of limb loss with expert advice. Find coping strategies to regain confidence, peace, and purpose in recovery.

Coping with the Psychological Impact of Limb Loss

Losing a limb is a life-changing experience that goes beyond physical adjustments. It can bring emotional challenges, including feelings of grief, frustration, or uncertainty. The psychological impact of limb loss is deeply personal and varies from person to person, but it’s an integral part of the recovery journey that deserves as much attention as physical rehabilitation.

Coping with these emotions is not about “getting over it” but about finding ways to adapt, heal, and move forward. In this article, we’ll explore strategies to manage the psychological impact of limb loss, highlighting the importance of emotional resilience, support systems, and mental health care. With the right tools and guidance, it’s possible to rediscover strength, confidence, and a sense of purpose.

The psychological impact of losing a limb often begins long before the physical healing process is complete. For many individuals, it’s a journey marked by a range of emotions, including shock, denial, anger, sadness, and eventually, acceptance.

Understanding the Emotional Journey of Limb Loss

The psychological impact of losing a limb often begins long before the physical healing process is complete. For many individuals, it’s a journey marked by a range of emotions, including shock, denial, anger, sadness, and eventually, acceptance.

Each stage of this journey is unique and influenced by factors such as personal resilience, support systems, and the circumstances surrounding the amputation.

The Initial Shock and Grief

The first stage following limb loss is often shock. The sudden change to one’s body and the accompanying lifestyle adjustments can feel overwhelming. For some, the reality of limb loss takes time to sink in, and during this period, emotions may feel distant or suppressed.

Others may immediately experience intense feelings of grief, mourning the loss of not just a limb, but also the independence or capabilities it represented.

Grief is a natural response to any significant loss, and it’s important to allow yourself to feel these emotions without judgment. Suppressing grief can delay emotional recovery, while acknowledging and processing it creates space for healing.

During this time, professional counseling or support groups can provide a safe outlet for expressing feelings and finding comfort in shared experiences.

Anger, Frustration, and Adjustments

As the reality of limb loss becomes clearer, it’s common to feel frustration or anger. These emotions may be directed at the situation, at yourself, or even at others.

Tasks that once felt simple may now feel challenging or impossible, which can lead to feelings of helplessness or impatience.

This stage often involves significant adjustments, both mentally and physically. Learning to navigate daily life with a prosthetic limb or mobility aid can be frustrating, particularly when progress feels slow.

It’s during this phase that patience becomes crucial. Setting small, achievable goals and celebrating each success, no matter how minor, can help counteract feelings of frustration and build a sense of accomplishment.

Anger and frustration can also stem from a sense of loss of control.

Engaging in activities that restore a sense of agency, such as choosing your prosthetic device or participating actively in rehabilitation planning, can help you reclaim some of that control and foster a sense of empowerment.

The Road to Acceptance

Reaching a place of acceptance doesn’t mean you won’t have moments of sadness or frustration. Rather, it signifies a shift in perspective—an ability to see yourself beyond the physical loss and embrace the possibilities of your new reality.

Acceptance is not a destination but a process, one that unfolds over time and with consistent effort.

As you move toward acceptance, developing a new sense of identity becomes a central focus. This may involve redefining how you perceive yourself, shifting the focus from what you’ve lost to what you can achieve.

Exploring hobbies, career paths, or personal goals can help you rebuild your sense of purpose and create a fulfilling life.

Acceptance also involves recognizing and embracing your emotions without letting them define you.

Seeking professional mental health support, engaging with supportive friends and family, and connecting with others who’ve experienced limb loss can all play a role in fostering emotional resilience and long-term well-being.

Emotional resilience is the ability to adapt and recover from challenges, and it plays a crucial role in coping with the psychological impact of limb loss. Resilience is not something you’re born with; it’s a skill that can be nurtured and developed over time.

Building Emotional Resilience After Limb Loss

Emotional resilience is the ability to adapt and recover from challenges, and it plays a crucial role in coping with the psychological impact of limb loss. Resilience is not something you’re born with; it’s a skill that can be nurtured and developed over time.

By cultivating emotional strength, you can better navigate the ups and downs of recovery and regain a sense of stability and control.

The Power of Positive Thinking

While it’s natural to feel moments of doubt or sadness after limb loss, focusing on positive aspects of your life can help shift your mindset. Positive thinking doesn’t mean ignoring the challenges you face; instead, it involves finding reasons to hope and appreciate what’s possible.

For instance, reflecting on small victories during rehabilitation, like mastering a new movement with a prosthetic or completing a daily task independently, can help reinforce a sense of progress.

Gratitude can also play a significant role in fostering positivity. Keeping a journal where you note three things you’re grateful for each day can shift your focus toward what’s going well.

Over time, this practice can help you develop a habit of identifying strengths and opportunities, even in difficult moments.

Establishing Routines and Goals

Structure provides a sense of normalcy and control, both of which are essential for emotional well-being. Establishing daily routines can create a rhythm that makes life feel more predictable and manageable.

Whether it’s scheduling regular therapy sessions, setting time for hobbies, or practicing mindfulness, routines give your days purpose and direction.

Setting realistic goals is another way to build resilience. Goals give you something to work toward and can act as a motivator during tough times.

These goals don’t need to be monumental; even small objectives, like taking a short walk or cooking a meal, can instill a sense of achievement. Celebrating these milestones reinforces your ability to adapt and thrive, boosting confidence in your abilities.

Reaching Out for Support

Isolation can amplify negative emotions, making it harder to cope with the psychological impact of limb loss. Reaching out for support from loved ones, healthcare professionals, or peers who’ve experienced similar challenges can make a significant difference.

Talking openly about your feelings with trusted individuals can help you process emotions and gain new perspectives.

Peer support groups, whether in-person or online, offer a safe space to share experiences, ask questions, and learn from others who’ve been through similar journeys. Knowing you’re not alone can foster a sense of connection and reduce feelings of loneliness.

Professional counseling or therapy is another invaluable resource for building resilience. A trained therapist can help you develop coping strategies, address emotional barriers, and provide guidance tailored to your situation.

Therapy sessions can also help you explore unresolved feelings or fears, creating space for emotional growth and healing.

Mindfulness and Relaxation Techniques

Mindfulness and relaxation techniques are powerful tools for managing stress and cultivating resilience. Practices like meditation, deep breathing, or yoga can help calm the mind, reduce anxiety, and improve focus.

These techniques teach you to stay present in the moment, making it easier to let go of worries about the future or regrets about the past.

Over time, incorporating mindfulness into your daily life can help you approach challenges with a clearer mind and a calmer perspective.

Even just a few minutes of mindful breathing each day can create a profound sense of inner peace and balance, empowering you to face recovery with renewed strength.

By actively working to build emotional resilience, you can transform the challenges of limb loss into opportunities for growth and self-discovery. This strength allows you to adapt to new circumstances, embrace change, and find fulfillment in the next chapter of your life.

The emotional challenges of limb loss can sometimes feel overwhelming, and it’s important to know that seeking professional mental health support is a sign of strength, not weakness.

The Role of Professional Mental Health Support

The emotional challenges of limb loss can sometimes feel overwhelming, and it’s important to know that seeking professional mental health support is a sign of strength, not weakness.

Mental health professionals, such as counselors, therapists, or psychologists, can offer valuable guidance to help you navigate the complexities of grief, anxiety, or depression that may accompany limb loss.

Their expertise provides a structured and safe environment for exploring your emotions, addressing concerns, and building healthy coping mechanisms.

Counseling for Processing Grief and Loss

Losing a limb often brings feelings of grief that are similar to mourning the loss of a loved one. This grief is deeply personal and may involve sadness, denial, or even anger as you adjust to your new reality.

A counselor or therapist trained in trauma or loss can help you process these emotions in a healthy way, giving you tools to work through your feelings and find acceptance at your own pace.

Therapists use various approaches to address grief, such as cognitive-behavioral therapy (CBT), which helps identify and challenge negative thought patterns, or acceptance and commitment therapy (ACT), which focuses on embracing your emotions and finding meaning in your experience.

These techniques encourage emotional growth and can make the transition to your new lifestyle feel more manageable.

Managing Anxiety and Depression

Anxiety and depression are common among individuals adjusting to limb loss, especially when faced with uncertainty about the future. You may worry about how others perceive you, your ability to perform daily tasks, or the challenges of using a prosthetic device.

Depression can manifest as persistent sadness, feelings of hopelessness, or a lack of interest in activities you once enjoyed.

Professional mental health support can help you recognize these symptoms and address them early. Therapists can teach strategies for managing anxiety, such as relaxation exercises, grounding techniques, or exposure therapy for situations that feel intimidating.

For depression, therapy often focuses on identifying positive actions and setting small, achievable goals to rebuild motivation and purpose.

In some cases, medication may be recommended to complement therapy. A psychiatrist can assess your needs and discuss whether medication might be a helpful part of your treatment plan.

The Benefits of Group Therapy

Group therapy provides a unique opportunity to connect with others who are also coping with limb loss. Sharing experiences, challenges, and successes in a group setting fosters a sense of community and understanding that can be profoundly healing.

In group therapy, you’ll find that others share similar fears and frustrations, which can help normalize your emotions and reduce feelings of isolation.

It’s also a space where you can learn practical tips and coping strategies from those who have navigated similar paths. The encouragement and support from peers often create a strong sense of belonging, boosting confidence and resilience.

Accessing Specialized Support

Mental health support for limb loss doesn’t always follow a one-size-fits-all approach. Some professionals specialize in working with amputees, offering tailored therapy that addresses the unique psychological and emotional challenges of limb loss.

These specialists understand the impact of body image changes, phantom limb sensations, and adapting to prosthetics, providing insights that general therapists may not.

By working with professionals who understand your journey, you can feel more supported and empowered throughout your recovery.

Specialized support ensures that your therapy sessions are relevant and aligned with the specific issues you face, helping you make meaningful progress.

Seeking professional mental health support is an essential part of adapting to life after limb loss. It provides the tools and guidance needed to process emotions, build resilience, and rediscover a sense of purpose and fulfillment.

With the right help, you can navigate the psychological challenges of limb loss and create a life that is both meaningful and joyful.

The journey of adapting to life after limb loss is not one that should be traveled alone. Social support systems—whether they include family, friends, peers, or professional networks—are vital in helping individuals navigate the physical and emotional challenges of this transition.

The Importance of Social Support Systems

The journey of adapting to life after limb loss is not one that should be traveled alone. Social support systems—whether they include family, friends, peers, or professional networks—are vital in helping individuals navigate the physical and emotional challenges of this transition.

These support systems provide not only practical assistance but also emotional reassurance, fostering a sense of belonging and resilience during recovery.

The Role of Family and Close Friends

Family members and close friends are often the first line of support after an amputation. Their understanding, patience, and encouragement can make a significant difference in how you approach recovery.

Loved ones can help with practical tasks, such as transportation to medical appointments or assistance with daily routines, easing the burden as you adjust to new challenges.

Emotional support from family and friends is equally important. Having someone to talk to, share your feelings with, or simply spend time with can help reduce feelings of isolation and provide comfort during difficult moments.

Open communication is key to fostering these connections. Expressing your needs and emotions honestly allows your loved ones to offer the type of support that will benefit you most.

It’s important to recognize that your family and friends may also need time to adjust to the changes in your life.

Providing them with resources or involving them in your rehabilitation journey can help them better understand your experience and strengthen their ability to support you effectively.

Peer Support: Connecting with Others Who Understand

One of the most powerful forms of support comes from connecting with others who have experienced limb loss.

Peer support groups, whether in-person or online, create a space where individuals can share their stories, exchange advice, and celebrate each other’s progress. These connections foster a sense of community and understanding that is deeply reassuring.

Peers who have been living with limb loss for longer periods can serve as mentors, offering practical tips for adapting to prosthetics, overcoming emotional challenges, or navigating social situations.

Their firsthand experience provides valuable insights that can inspire confidence and hope.

Online forums and social media groups also offer accessible platforms for finding peer support, especially for individuals who may have difficulty attending in-person meetings.

These virtual communities allow for connection and sharing at any time, helping to bridge the gap between geographic distances and scheduling constraints.

Professional Support Networks

In addition to personal connections, professional support networks play a vital role in recovery.

Occupational therapists, physiotherapists, counselors, and prosthetists form a team of experts who guide you through the physical and emotional aspects of limb loss. Their expertise helps you build the skills and confidence needed to adapt and thrive.

Rehabilitation programs often include opportunities to meet others undergoing similar experiences, fostering connections that go beyond the therapy sessions. These interactions provide a chance to bond with others who understand your challenges and celebrate your progress.

Cultivating a Supportive Environment

Creating a strong support system involves actively seeking out connections that uplift and encourage you. This may mean reaching out to a trusted friend, joining a local support group, or building relationships with healthcare professionals who specialize in limb loss recovery.

Surrounding yourself with people who believe in your ability to overcome challenges can significantly enhance your emotional resilience and motivation.

It’s equally important to establish boundaries and ensure that your support network respects your independence and autonomy. While help is valuable, maintaining a sense of control over your decisions and daily life fosters confidence and self-reliance.

Social support systems are an invaluable resource for coping with the psychological impact of limb loss. They provide encouragement, understanding, and practical assistance, helping you feel connected and empowered as you navigate your recovery journey.

With a strong network of support, you can face challenges with greater resilience and embrace life with renewed confidence.

One of the most profound aspects of recovery from limb loss is rediscovering a sense of purpose and rebuilding self-confidence.

Finding Purpose and Rebuilding Confidence After Limb Loss

One of the most profound aspects of recovery from limb loss is rediscovering a sense of purpose and rebuilding self-confidence.

While the physical and emotional challenges may feel overwhelming at times, finding meaningful ways to engage with life can transform the journey into an empowering process of self-discovery.

Purpose and confidence are not just about returning to your previous routine—they’re about creating a new, fulfilling path that aligns with your abilities, aspirations, and goals.

Redefining Your Identity

After losing a limb, it’s natural to feel as though your sense of identity has been shaken. The activities, roles, or physical attributes that once defined you may no longer feel the same.

Rebuilding confidence starts with redefining who you are—not based on what you’ve lost, but on what you can achieve moving forward.

This process involves exploring new interests, rediscovering old passions, or finding alternative ways to engage in activities you once loved.

For instance, if you were an avid runner before amputation, adaptive sports or prosthetic training may allow you to reconnect with that passion in a different form.

Similarly, creative outlets such as painting, writing, or music can provide a sense of purpose and a way to express emotions during recovery.

Embracing this new identity doesn’t mean letting go of who you were before limb loss—it’s about integrating your experiences into a richer and more nuanced version of yourself.

Setting and Achieving Goals

Goal-setting is a powerful way to rebuild confidence and instill a sense of purpose. Goals provide direction, motivation, and a framework for measuring progress.

These goals can be as small as mastering a daily task with a prosthetic or as ambitious as returning to work or participating in community events.

Breaking larger goals into smaller, actionable steps can make them feel more attainable.

For example, if your goal is to regain mobility, the steps might include completing a certain number of physical therapy sessions, practicing walking with a prosthetic, and eventually navigating public spaces independently.

Each step achieved reinforces your capability and determination, building momentum for further progress.

Celebrating these milestones is equally important. Recognizing and honoring your efforts, no matter how small, fosters a sense of pride and reinforces the belief that you can overcome challenges.

Giving Back and Inspiring Others

For many individuals, finding purpose after limb loss involves giving back to others. Sharing your story, mentoring others facing similar challenges, or volunteering in your community can be incredibly fulfilling.

Helping others not only provides a sense of accomplishment but also reminds you of the strength and resilience you’ve developed throughout your journey.

Connecting with organizations that support amputees, such as advocacy groups or adaptive sports teams, offers opportunities to make a meaningful impact.

Whether it’s participating in awareness campaigns, fundraising for prosthetic access, or simply offering encouragement to someone starting their recovery, your experiences can inspire others while deepening your own sense of purpose.

Cultivating a Growth Mindset

Confidence grows when you view challenges as opportunities to learn and adapt. Cultivating a growth mindset—the belief that abilities and skills can be developed with effort and persistence—encourages resilience and self-improvement.

Instead of seeing setbacks as failures, approach them as learning experiences that help you grow stronger.

For example, if using a prosthetic device feels difficult at first, remind yourself that progress takes time and practice.

Each small improvement, such as taking an extra step or completing a new task, is a testament to your determination and adaptability. Over time, this mindset fosters a deeper belief in your ability to overcome obstacles and achieve your goals.

Embracing a New Chapter

Rebuilding confidence and finding purpose after limb loss is a deeply personal journey. It requires patience, self-compassion, and a willingness to embrace new possibilities.

By focusing on your strengths, setting meaningful goals, and seeking opportunities to connect and contribute, you can create a life that is both fulfilling and empowering.

This new chapter is not defined by what you’ve lost but by the resilience and determination you’ve gained. With every step forward, you’re proving that limb loss does not limit your ability to live a purposeful and confident life.

This new chapter is not defined by what you’ve lost but by the resilience and determination you’ve gained. With every step forward, you’re proving that limb loss does not limit your ability to live a purposeful and confident life.

Conclusion

Coping with the psychological impact of limb loss is a journey that involves acknowledging challenges, seeking support, and rediscovering a sense of purpose. While the emotional and physical adjustments can feel overwhelming at times, this journey is also an opportunity for growth, resilience, and self-discovery.

By fostering emotional resilience, reaching out to social and professional support systems, and setting meaningful goals, you can rebuild confidence and find fulfillment in new and unexpected ways. It’s important to remember that progress takes time, and every small step forward is a testament to your strength.

At Robobionics, we understand the complexities of recovery and are committed to empowering individuals to regain their independence and confidence. With innovative prosthetic solutions and compassionate support, we’re here to help you embrace life after limb loss. Contact us today to learn how we can assist you on your journey to healing and empowerment.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.