Find emotional support for families of amputees. Access resources, tips, and guidance to help loved ones navigate the recovery journey together.

Emotional Support Resources for Families of Amputees

When a loved one experiences an amputation, the entire family is affected. The emotional, mental, and physical adjustments can feel overwhelming, and supporting an amputee through recovery requires understanding, patience, and access to the right resources. Families often struggle with feelings of uncertainty, fear, and even helplessness as they try to navigate this new reality.

While medical care and prosthetic solutions help restore mobility, emotional well-being is just as important. Families need guidance, reassurance, and access to support systems that can help them cope with the changes ahead. Emotional support is not just for the amputee—it is for their loved ones as well, as they play a crucial role in the recovery journey.

When a family member undergoes an amputation, it is not just their life that changes—the entire family must adjust to a new reality. The emotional impact can be profound, bringing feelings of fear, sadness, frustration, and even guilt.

Understanding the Emotional Impact on Families

When a family member undergoes an amputation, it is not just their life that changes—the entire family must adjust to a new reality. The emotional impact can be profound, bringing feelings of fear, sadness, frustration, and even guilt.

It is natural for family members to struggle with uncertainty about the future, worry about their loved one’s well-being, and feel unprepared for the challenges ahead.

Coping with the Initial Shock

The period immediately after an amputation can be overwhelming. Family members may experience a mix of emotions, from sadness and grief to confusion and anxiety.

Some may feel helpless, unsure of how to provide the right kind of support. Others may feel guilty for their own emotions, thinking they should be strong when, in reality, they are also experiencing loss.

It is important to acknowledge these feelings instead of suppressing them. Amputation is a major life change, and emotions will be complex.

Seeking professional counseling or peer support groups can provide a safe space to express these emotions and gain reassurance. Families should also remind themselves that adjusting to a new reality takes time, and it is okay to feel vulnerable during the process.

Adapting to Changes in Daily Life

Daily routines shift dramatically when a loved one loses a limb. Tasks that were once simple, such as getting dressed, moving around the house, or performing household chores, may now require extra effort, patience, and adaptation.

Family members often take on new roles, whether as caregivers, emotional supporters, or motivators, which can be mentally and physically exhausting.

It is important to establish a balance between providing support and encouraging independence. While it may be tempting to step in and do everything for the amputee, allowing them to regain control over their daily activities helps rebuild confidence.

Small victories, such as learning to walk with a prosthetic or performing basic tasks independently, should be celebrated to reinforce progress and motivation.

Dealing with Emotional Highs and Lows

Recovery is not a linear process. Some days will feel hopeful, while others may feel frustrating. It is common for amputees to experience mood swings, emotional outbursts, or moments of despair.

As a family member, this can be difficult to witness. The key is to offer patience and reassurance, reminding your loved one that progress takes time.

There may also be moments when family members themselves feel drained or emotionally exhausted. It is crucial to recognize that supporting someone does not mean neglecting your own mental health.

Taking breaks, seeking counseling, or joining a support group can help ease the emotional strain and prevent burnout.

The emotional journey of amputation recovery is one of adaptation, resilience, and hope. Families play an essential role in this journey, offering the love, encouragement, and emotional stability that help amputees regain confidence in their new reality.

No family should go through the amputation journey alone. A strong support system is essential, not only for the amputee but also for their loved ones.

Building a Strong Support System for Families

No family should go through the amputation journey alone. A strong support system is essential, not only for the amputee but also for their loved ones.

Emotional, psychological, and even financial stress can feel overwhelming, but having a network of people to lean on makes a significant difference. Support can come from many places—friends, extended family, community groups, therapists, and peer networks.

The Role of Family and Close Friends

The immediate family plays the most active role in the recovery process. They provide daily encouragement, physical assistance, and emotional support, but they also face their own challenges.

It is important for family members to maintain open communication and realistic expectations about what their loved one can and cannot do during different stages of recovery.

Friends can also be a valuable source of comfort, offering companionship and emotional relief when family members need a break.

Encouraging social interaction helps prevent feelings of isolation, reminding the amputee that they are still part of their community.

Sometimes, a simple visit, a phone call, or an invitation to an outing can lift spirits and make a big difference in an amputee’s emotional well-being.

Professional Counseling and Therapy for Families

Amputation is not just a physical loss; it is also an emotional one. Many family members experience stress, anxiety, and even depression as they navigate their new reality.

Professional counseling provides a safe space to express emotions, process feelings, and receive guidance on coping strategies.

Therapists who specialize in trauma, disability, or life transitions can help families learn how to manage stress, improve communication, and build emotional resilience.

Sessions can be individual or family-based, allowing everyone to express their concerns and develop healthier ways to support each other.

Support Groups and Peer Networks

There is something deeply powerful about connecting with others who have been through similar experiences.

Peer support groups—whether online or in person—allow families to share their struggles, ask questions, and gain insights from others who understand their journey.

Many rehabilitation centers, hospitals, and non-profit organizations offer support groups for both amputees and their families. These groups provide practical advice, emotional encouragement, and a sense of belonging.

Hearing stories of others who have successfully adapted to life after amputation can be incredibly motivating, offering hope and reassurance that things will get better.

Online communities and social media groups also serve as great platforms for families to connect, ask questions, and receive guidance from experts and peers.

Having access to a global community of people facing similar challenges can make the journey feel less isolating and more manageable.

Balancing Support with Personal Well-Being

While providing support to an amputee is crucial, family members must also prioritize their own well-being. It is easy to become consumed by caregiving responsibilities, but neglecting personal needs can lead to burnout, frustration, and emotional exhaustion.

Taking time for self-care, engaging in hobbies, and seeking outside help when needed ensures that family members remain emotionally strong and able to provide support without feeling overwhelmed.

Recognizing when to step back, ask for help, or take a break is not a sign of failure—it is an essential part of sustaining long-term emotional health.

By building a strong, multi-layered support system, families can create an environment where both the amputee and their loved ones feel emotionally supported, encouraged, and prepared for the challenges ahead.

When a family member undergoes an amputation, it can be particularly challenging for children and teenagers. They may struggle to understand what has happened, feel anxious about the changes in their daily lives, or worry about how their loved one will cope.

Helping Children and Teens Cope with a Loved One’s Amputation

When a family member undergoes an amputation, it can be particularly challenging for children and teenagers. They may struggle to understand what has happened, feel anxious about the changes in their daily lives, or worry about how their loved one will cope.

Helping them process these emotions in a healthy way is essential for their well-being and for maintaining strong family bonds.

Explaining Amputation in an Age-Appropriate Way

Children of different ages will process an amputation differently. Young children may not fully grasp the situation, while teenagers might feel overwhelmed but struggle to express their emotions.

Using simple, honest language to explain what has happened can help ease confusion.

For younger children, using examples they can relate to—such as explaining how doctors help fix a part of the body that is not working—can make the concept more understandable.

Encouraging them to ask questions and express their feelings allows them to process the situation in a way that makes sense to them.

Teenagers, on the other hand, may have a deeper emotional response, feeling sadness, anger, or even embarrassment about how others will perceive their family member.

Open conversations, reassurance, and including them in discussions about the recovery process can help reduce feelings of helplessness and build emotional resilience.

Addressing Fears and Emotional Reactions

Children may develop fears related to the amputation, such as worrying that their loved one is in pain or that they might also experience limb loss. Reassuring them that their family member is receiving good medical care and can still live a full life can help ease these concerns.

Some children may withdraw or act out in response to their emotions. If a child is struggling, encouraging them to talk to a trusted adult, a school counselor, or a therapist can help them process their feelings in a healthy way.

Teenagers may also feel a shift in family dynamics, especially if they need to take on new responsibilities. Acknowledging their feelings, checking in on their well-being, and encouraging peer support or counseling can help them adjust without feeling burdened.

Encouraging Involvement and Normalcy

One of the best ways to help children and teens cope is to involve them in the recovery journey in a positive and empowering way.

Encouraging them to help with small tasks, celebrate progress, or participate in family activities fosters a sense of connection and normalcy.

It is also important to maintain their daily routines, friendships, and hobbies as much as possible. Keeping life balanced prevents the amputation from becoming the central focus of their world, allowing them to feel secure in other aspects of their lives.

By providing reassurance, emotional guidance, and space for open conversation, families can help children and teens cope with changes, adapt to new realities, and continue to thrive in a loving, supportive environment.

Supporting a loved one through amputation recovery can be both emotionally rewarding and physically exhausting. Family members often take on new responsibilities, from assisting with mobility to providing emotional support.

Managing Stress and Avoiding Caregiver Burnout

Supporting a loved one through amputation recovery can be both emotionally rewarding and physically exhausting. Family members often take on new responsibilities, from assisting with mobility to providing emotional support.

While it is natural to want to be there every step of the way, caregiving can take a toll if personal well-being is neglected. Recognizing signs of stress and taking steps to prevent burnout is crucial for maintaining a healthy balance.

Recognizing the Signs of Caregiver Stress

Many caregivers experience exhaustion without realizing it. The constant focus on their loved one’s needs can cause them to ignore their own physical and emotional health.

Over time, this can lead to chronic fatigue, irritability, difficulty sleeping, and feelings of frustration or resentment. Some may also struggle with guilt, feeling that they are not doing enough or that they should not take time for themselves.

If stress is left unaddressed, it can lead to burnout, making it harder to provide effective support.

Recognizing early warning signs—such as frequent headaches, emotional detachment, or losing interest in personal activities—can help caregivers take action before reaching a breaking point.

The Importance of Taking Breaks

It is essential for caregivers to set boundaries and allow themselves time to recharge. Taking short breaks during the day, even if it is just a few minutes to breathe and relax, can make a big difference.

Engaging in activities that bring joy—whether it is listening to music, going for a walk, or reading—helps refresh the mind and body.

Asking for help is not a sign of weakness. Reaching out to friends, relatives, or professional caregivers to share responsibilities can ease the burden and prevent exhaustion.

Many support organizations also offer respite care services, providing temporary assistance so that caregivers can take time to rest.

Emotional Support for Caregivers

Caregivers need emotional support just as much as the amputee they are assisting. Talking to a trusted friend, counselor, or support group can provide relief, helping caregivers express their frustrations and concerns without fear of judgment.

Many communities have caregiver support networks where people can share experiences and gain encouragement from others who understand their struggles.

Maintaining healthy communication with the amputee is also important. Expressing feelings openly—without blame or guilt—helps create a balanced and understanding relationship.

A strong emotional connection between the caregiver and the amputee fosters mutual respect, patience, and appreciation.

Prioritizing Self-Care

Self-care is not selfish—it is necessary. Eating well, getting enough sleep, and staying physically active help caregivers maintain their own health, making it easier to provide support.

Practicing relaxation techniques, such as deep breathing or meditation, can help reduce stress and improve emotional well-being.

By taking care of themselves, caregivers ensure that they have the energy, patience, and emotional strength needed to support their loved one effectively.

Prioritizing self-care creates a healthier environment for both the amputee and the entire family, allowing recovery to be a journey of growth, resilience, and mutual support.

One of the most important roles of a family member is to support an amputee in regaining their independence. While physical assistance is sometimes necessary, it is equally important to empower the individual to take control of their own recovery. Encouraging independence builds confidence, fosters self-esteem, and helps amputees regain a sense of purpose and normalcy in their daily lives.

Encouraging Independence and Confidence in Amputees

One of the most important roles of a family member is to support an amputee in regaining their independence. While physical assistance is sometimes necessary, it is equally important to empower the individual to take control of their own recovery.

Encouraging independence builds confidence, fosters self-esteem, and helps amputees regain a sense of purpose and normalcy in their daily lives.

Finding the Right Balance Between Support and Independence

It is natural to want to help a loved one with every task after an amputation. However, doing too much can sometimes slow their progress.

Encouraging small steps toward independence—such as dressing, preparing meals, or using a prosthetic—helps the amputee build self-reliance.

Providing assistance when necessary while allowing them to try things on their own creates a balanced support system.

Offering encouragement rather than immediate intervention allows the individual to feel capable and in control of their abilities. Mistakes and struggles are part of the learning process, and patience is key.

Adapting the Home Environment for Independent Living

A home that is easy to navigate and accessible encourages amputees to take charge of their daily routines.

Simple modifications, such as placing essential items within reach, ensuring clear pathways, and adding supportive handrails, make it easier for individuals to move around independently.

Technology also plays a vital role in independence. Smart home devices, voice-controlled assistants, and adaptive tools can help amputees perform tasks without needing constant help.

Making these small but significant adjustments encourages the amputee to take initiative and feel more in control of their surroundings.

Reintroducing Hobbies and Social Activities

Amputation can sometimes lead to withdrawal from hobbies, social gatherings, and community activities. Encouraging amputees to re-engage with their interests—whether it’s art, music, sports, or social outings—restores a sense of normalcy and joy.

Being socially active helps improve mental and emotional well-being, reducing feelings of isolation. If they are hesitant, starting with small outings or home-based activities can gradually build confidence.

Many organizations offer adaptive sports, creative workshops, and peer meetups specifically designed for amputees, creating opportunities to connect with others who share similar experiences.

Setting Personal Goals and Celebrating Progress

Recovery is a journey, and setting small, achievable goals can make the process more motivating and fulfilling. Whether it’s learning to walk with a prosthetic, cooking a meal, or taking a short trip outside, every milestone should be acknowledged and celebrated.

Recognizing and appreciating progress, no matter how small, helps amputees stay motivated and focused on their capabilities rather than their limitations.

Positive reinforcement from family members fosters a growth mindset, reinforcing the belief that life after amputation can still be active, fulfilling, and meaningful.

Encouraging independence is not just about physical ability—it is about building confidence, restoring dignity, and creating a future where the amputee feels strong, capable, and empowered.

With the right emotional and practical support, families can help their loved ones navigate this transition with resilience and optimism.

Recovering from an amputation is not just a personal or family journey—it is also about finding strength in the community.

The Role of Community and Social Support in Recovery

Recovering from an amputation is not just a personal or family journey—it is also about finding strength in the community.

Connecting with others who understand the challenges of limb loss can provide amputees and their families with invaluable emotional support, encouragement, and guidance. Social interaction helps normalize the experience, reducing feelings of isolation and uncertainty.

Peer Support from Other Amputees

One of the most effective forms of emotional support comes from others who have experienced limb loss. Peer support groups allow amputees and their families to share stories, ask questions, and receive advice from those who have walked a similar path.

Hearing how others have successfully adjusted to their new reality can be incredibly reassuring and inspiring.

Many organizations and rehabilitation centers offer mentorship programs, where experienced amputees provide one-on-one guidance to those who are newly adjusting to life after limb loss.

These interactions help individuals see what is possible, gain practical tips, and build confidence in their ability to adapt.

Community Engagement and Social Reintegration

Reintegrating into society after an amputation can be daunting. Many individuals worry about how they will be perceived, whether they will face stigma, or how they will navigate public spaces.

Encouraging social engagement helps ease these concerns, making the transition smoother.

Joining community programs, volunteering, or participating in adaptive sports fosters a sense of belonging and accomplishment.

When families support and encourage amputees to take part in social activities, it reinforces the idea that life is still full of opportunities, friendships, and meaningful experiences.

Breaking the Stigma Around Amputation

Unfortunately, many amputees struggle with societal perceptions and misconceptions about disability. Some fear being seen as weak or incapable, leading them to withdraw from public life.

Families play a key role in challenging these stereotypes by encouraging open conversations, educating others, and fostering an environment of acceptance.

Advocacy groups and awareness campaigns help change public perceptions, making the world more inclusive and supportive for those with limb loss.

By actively promoting understanding, families and communities can help amputees feel valued, respected, and fully integrated into society.

Spiritual and Emotional Healing Through Support Networks

For many individuals, spirituality, faith, or personal belief systems provide comfort and strength during challenging times.

Connecting with faith-based groups, meditation practices, or counseling services can help both amputees and their families find peace, resilience, and renewed purpose.

Emotional recovery is not just about physical adaptation—it is about embracing hope, rebuilding confidence, and finding ways to thrive.

With the right community support, social engagement, and emotional encouragement, amputees and their families can move forward with strength, optimism, and a renewed sense of purpose.

Conclusion

The journey of amputation recovery is not one that amputees must walk alone. Families, friends, communities, and support networks play a crucial role in creating an environment where healing, adaptation, and emotional well-being thrive. While the physical recovery process is important, the emotional and psychological aspects of healing are equally essential.

For families, learning how to provide balanced support without taking away independence is key. Encouraging small steps toward self-sufficiency, maintaining open communication, and prioritizing mental and emotional health all contribute to a positive recovery experience. No one has all the answers, and that is okay—seeking help from professionals, support groups, and mentors can provide much-needed guidance and reassurance.

At Robobionics, we understand that amputation recovery is about more than just prosthetics. It is about rebuilding confidence, restoring mobility, and creating a support system that empowers individuals to live fully and fearlessly. Whether through cutting-edge prosthetic solutions like Grippy™ or through education and advocacy, we are committed to helping amputees and their families navigate this journey with strength and hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.