Discover government schemes, NGOs, and financial aid options to get affordable prosthetic limbs in India. Find support for your prosthetic needs today!

How to Get Financial Assistance for Prosthetic Limbs in India

Losing a limb can be life-changing, but getting a good prosthetic limb can help restore independence. However, prosthetic limbs can be expensive, and many people in India struggle to afford them. The good news is that financial help is available.

Whether you need a prosthetic hand, leg, or an advanced bionic limb like Grippy™ from Robobionics, there are many ways to reduce costs or even get one for free. Government schemes, NGOs, crowdfunding, and insurance options can make prosthetic limbs more affordable. But finding and applying for the right financial aid can be confusing.

Many government programs in India provide financial aid or free prosthetic limbs to people with disabilities. These schemes aim to make assistive devices accessible, especially for those from low-income backgrounds.

Government Schemes for Prosthetic Limb Assistance in India

Many government programs in India provide financial aid or free prosthetic limbs to people with disabilities. These schemes aim to make assistive devices accessible, especially for those from low-income backgrounds.

If you need financial help, exploring these options is a great place to start.

ADIP Scheme: Free or Subsidized Prosthetics for Eligible Individuals

The Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) Scheme is one of the most important government programs for prosthetic limb support.

Under this scheme, people with disabilities can receive free or subsidized prosthetic limbs, orthotic devices, and mobility aids.

To qualify, the applicant must have a disability of at least 40% as certified by a government hospital. Their family income should also be below a certain limit, which is updated from time to time.

If the applicant earns less than the specified amount, they may get the prosthetic limb completely free. If their income is slightly higher, they can still get it at a highly subsidized rate.

The Artificial Limbs Manufacturing Corporation of India (ALIMCO), a government-owned organization, plays a big role in distributing these prosthetic limbs. ALIMCO works with NGOs and hospitals across India to provide prosthetic fittings and rehabilitation services.

People can apply through ALIMCO’s partner centers or attend distribution camps organized in different states.

State Government Disability Welfare Programs

Apart from central government schemes, many state governments also have their own disability assistance programs. These programs vary from state to state, but they often provide financial aid, free medical support, and prosthetic limb subsidies.

Some states offer free prosthetic limbs through government hospitals, while others provide direct cash assistance to help cover the cost.

For example, states like Tamil Nadu, Maharashtra, and Uttar Pradesh have well-structured welfare schemes for people with disabilities. In some cases, state governments also collaborate with private prosthetic clinics and NGOs to provide prosthetic limbs at reduced costs.

If you’re unsure about the assistance available in your state, visiting the Social Welfare Department office or the District Disability Rehabilitation Centre (DDRC) can help. They can provide details on how to apply, required documents, and upcoming distribution camps.

The Rights of Persons with Disabilities Act and Government Benefits

The Rights of Persons with Disabilities (RPwD) Act, 2016, is a landmark law that protects the rights of people with disabilities in India. Under this law, the government is responsible for ensuring access to assistive devices, including prosthetic limbs, at affordable rates.

As part of this initiative, government hospitals and rehabilitation centers provide subsidized prosthetic limbs and assistive devices.

Many government-aided institutions also offer free physiotherapy and rehabilitation services to help people adapt to their prosthetic limbs effectively.

Since this law mandates equal opportunities for persons with disabilities, government bodies and organizations working for disability welfare often help individuals get the financial assistance they need.

If you’re eligible, you can apply through government hospitals, disability welfare offices, or NGOs partnered with government schemes.

While government schemes provide great support, the process can sometimes be slow or require paperwork that takes time. Thankfully, many charitable organizations and NGOs in India are dedicated to providing free or low-cost prosthetic limbs to those in need.

Charitable Organizations and NGOs Offering Free Prosthetic Limbs

While government schemes provide great support, the process can sometimes be slow or require paperwork that takes time. Thankfully, many charitable organizations and NGOs in India are dedicated to providing free or low-cost prosthetic limbs to those in need.

These organizations understand the struggles of people with disabilities and work to ensure that financial constraints do not stop anyone from regaining mobility and independence.

Jaipur Foot: India’s Most Recognized Free Prosthetic Limb Provider

One of the most well-known NGOs in India for free prosthetic limbs is Jaipur Foot, operated by the Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS). Jaipur Foot has helped thousands of people across India regain mobility with high-quality, low-cost prosthetic legs.

The organization offers free prosthetic fittings at its centers, ensuring that no one is denied mobility due to financial limitations.

Jaipur Foot conducts camps in different parts of India, where people can walk in, get their prosthetic measurements taken, and receive a limb within a few days. Their prosthetic legs are lightweight, durable, and designed for comfortable use.

The Narayan Seva Sansthan: Support for Prosthetics and Rehabilitation

Another organization that provides financial assistance for prosthetic limbs is Narayan Seva Sansthan, based in Rajasthan. This NGO offers free prosthetic limbs, medical treatment, and rehabilitation services.

They focus on helping people from underprivileged backgrounds by providing them with the necessary medical support and assistive devices.

Narayan Seva Sansthan also conducts free limb donation camps across India. These camps serve people who cannot afford to travel to big cities for prosthetic fittings.

If you are looking for assistance, visiting their website or contacting their centers can help you apply for a free prosthetic limb.

The Rotary Club and Other Philanthropic Organizations

Many Rotary Clubs across India support people with disabilities by providing financial aid for prosthetic limbs. Some clubs run annual donation programs, while others partner with prosthetic limb manufacturers to offer free fittings.

Rotary International has funded many prosthetic limb programs, ensuring people in both urban and rural areas get access to assistive devices.

Apart from the Rotary Club, other philanthropic organizations such as Lions Club, Red Cross India, and HelpAge India also offer support for prosthetic limbs. These organizations often collaborate with hospitals and prosthetic centers to fund the cost of assistive devices.

Religious Trusts and Community Support Programs

Religious trusts and community organizations also play a big role in helping individuals get prosthetic limbs. Many gurudwaras, temples, churches, and mosques run welfare programs that provide financial aid or sponsor prosthetic limbs for people in need.

Some charitable religious organizations even conduct free medical camps where prosthetic limbs are fitted at no cost.

If you belong to a specific religious or community group, it’s worth checking with local leaders or organizations to see if they offer any financial support for prosthetic limbs.

Many communities have strong networks that help people access essential healthcare services, including prosthetic devices.

How to Apply for Free Prosthetic Limbs from NGOs

Most NGOs require applicants to submit basic documents, such as a disability certificate, income proof, and identification documents like an Aadhaar card. Some organizations may also ask for a doctor’s prescription or medical records confirming the need for a prosthetic limb.

To apply, you can visit the NGO’s official website, call their helpline, or go to their nearest center. Many NGOs also host mobile camps in different regions, so keeping track of their event schedules can help you find a camp near you.

If you need a high-quality, locally designed prosthetic limb like Grippy™, you can also contact Robobionics to explore cost-effective options and learn about available financial assistance programs.

Our team can guide you through the process and help you find the best solution based on your needs.

If government schemes and NGOs are not an option or if you need a more advanced prosthetic limb that is not fully covered, crowdfunding can be a powerful way to raise funds.

Crowdfunding and Personal Fundraising for Prosthetic Limbs

If government schemes and NGOs are not an option or if you need a more advanced prosthetic limb that is not fully covered, crowdfunding can be a powerful way to raise funds.

In India, thousands of people have successfully used online fundraising platforms to gather financial support from friends, family, and even kind-hearted strangers.

How Crowdfunding Works for Medical Expenses

Crowdfunding involves creating an online campaign where people can donate money to help cover your prosthetic limb costs.

Many individuals who need expensive medical treatments, surgeries, or assistive devices use crowdfunding to gather small donations from many people. Even if each person contributes a small amount, the total can add up to cover the full cost of your prosthetic limb.

Several crowdfunding websites in India specialize in raising funds for medical needs. Platforms like Ketto, Milaap, ImpactGuru, and GiveIndia allow individuals to create free fundraising campaigns.

These platforms provide tools to share your story, upload photos, and explain why you need financial help.

Steps to Start a Crowdfunding Campaign

To start a crowdfunding campaign, the first step is to create an account on a platform like Ketto or Milaap. Once you sign up, you will need to write a compelling story about your situation.

Explain how losing a limb has affected your life and how a prosthetic limb will help you regain independence. Adding personal details and sharing your journey can make your story more powerful and encourage more people to contribute.

Photos and videos also make a big difference. Posting a heartfelt video where you talk about your journey can help people connect with your story on an emotional level. Many donors want to see the real person behind the campaign before they contribute.

Once your campaign is live, share it as widely as possible. Send the link to friends and family on WhatsApp, post it on Facebook and Instagram, and ask people in your community to support you.

The more people who see your campaign, the better your chances of reaching your goal.

Success Stories: How Others Have Raised Funds for Prosthetic Limbs

Many people in India have successfully raised money for prosthetic limbs through crowdfunding. For example, a young student from Bihar who lost his leg in an accident raised over ₹5 lakh on Milaap to get a high-quality prosthetic limb.

Another case involved a woman in Mumbai who used Ketto to raise money for a bionic hand, allowing her to return to work after an injury.

These stories prove that crowdfunding works when done correctly. It requires effort, but with the right approach, you can raise the money needed for a high-quality prosthetic limb.

Community Support and Offline Fundraising

If you are not comfortable with online crowdfunding, you can also reach out to local community groups, religious organizations, and welfare societies for help.

Many people have raised funds through small community-driven efforts, such as organizing charity events, requesting local businesses to contribute, or seeking help from corporate CSR initiatives.

Sometimes, even approaching friends and family directly for support can be an effective way to raise funds. If ten people contribute a small amount each, it can make a huge difference in covering the cost of a prosthetic limb.

While government aid and crowdfunding are helpful, many people overlook one crucial avenue: insurance and corporate assistance.

Insurance and Corporate Support for Prosthetic Limbs

While government aid and crowdfunding are helpful, many people overlook one crucial avenue: insurance and corporate assistance.

Some health insurance plans cover prosthetic limbs, and many companies offer financial support through Corporate Social Responsibility (CSR) programs or employee benefits.

Understanding how these work can help you reduce out-of-pocket expenses and make your prosthetic limb more affordable.

Health Insurance Coverage for Prosthetic Limbs

Health insurance in India is gradually improving in terms of covering assistive devices like prosthetic limbs. While not all policies cover the full cost, some provide partial reimbursement for prosthetic fittings, repairs, and maintenance.

Policies from insurers like New India Assurance, Star Health, and HDFC ERGO offer coverage for artificial limbs under specific conditions. Some policies include prosthetic limbs under accident insurance, while others may cover it under disability-related expenses.

If you already have health insurance, it is worth checking your policy details or speaking to your insurance provider to see if prosthetic limbs are included.

In some cases, insurance may cover the cost of surgery required before fitting the prosthetic limb. If your policy does not cover prosthetics, you can ask about riders or add-ons that provide additional coverage.

For people who have been in road accidents, some insurance policies include a benefit called Personal Accident Cover, which may pay for prosthetic limbs as part of accident recovery.

If the limb loss occurred due to an accident covered by insurance, you may be able to claim reimbursement for prosthetic costs.

How to Claim Insurance for a Prosthetic Limb

Claiming insurance for a prosthetic limb requires proper documentation. You will typically need:

  • A doctor’s prescription stating the need for a prosthetic limb.
  • Medical records related to the injury or condition.
  • Bills and invoices from a certified prosthetic limb provider like Robobionics.
  • A disability certificate, if applicable.
  • Pre-approval from the insurance provider in some cases.

Submitting these documents through the right channels can increase your chances of getting reimbursement. It is always best to consult with your insurance provider before purchasing a prosthetic limb to confirm what is covered and what isn’t.

Employer Support and Corporate Assistance Programs

If you are employed, your company may have policies that provide financial support for medical needs, including prosthetic limbs. Some large organizations offer health benefits that include coverage for assistive devices under employee welfare programs.

Companies in sectors like IT, banking, and manufacturing often have group health insurance policies that may cover prosthetic limbs.

Many multinational companies also have CSR programs that fund medical assistance for employees or people in need. If you or a family member work for a company with a strong CSR initiative, you may be able to apply for financial help.

Additionally, some companies have partnerships with NGOs or prosthetic limb manufacturers to support employees with disabilities. If your workplace does not directly offer financial aid, you can check with the HR department to explore available options.

Disability Pensions and Government Employee Benefits

For government employees, there are special provisions for medical reimbursement, including the cost of prosthetic limbs.

If you are a retired or current government employee, you may be eligible for CGHS (Central Government Health Scheme) or ECHS (Ex-Servicemen Contributory Health Scheme) benefits, which sometimes cover prosthetic limbs.

Additionally, individuals who qualify for a disability pension can use that financial aid to purchase a prosthetic limb. Some states also offer monthly allowances for persons with disabilities, which can help cover maintenance costs for a prosthetic limb over time.

If you are unsure about your eligibility, visiting the district disability office or speaking to a social worker can help clarify your options.

While financial assistance through government schemes, NGOs, and insurance can help cover costs, many people still worry about the price of prosthetic limbs. The truth is that not all prosthetic limbs are expensive.

Affordable Prosthetic Limb Options in India

While financial assistance through government schemes, NGOs, and insurance can help cover costs, many people still worry about the price of prosthetic limbs. The truth is that not all prosthetic limbs are expensive.

With the rise of locally manufactured prosthetics, high-quality and affordable options are now available in India. Choosing the right prosthetic limb depends on your budget, lifestyle, and functional needs.

The Cost of Prosthetic Limbs in India

The price of prosthetic limbs varies based on type, material, and technology. A basic mechanical prosthetic limb costs less than a bionic limb with advanced features.

While imported prosthetic limbs can cost anywhere between ₹3 lakh to ₹10 lakh, locally designed options, like those from Robobionics, offer advanced features at a much lower cost.

For instance, a high-quality prosthetic hand like Grippy™ is designed in India to provide functionality at a fraction of the cost of imported alternatives.

Not only is it more affordable, but it also comes with faster service, better repair support, and gamified rehabilitation programs to help users adapt to their new limb.

Why Locally Made Prosthetic Limbs Are More Affordable

One of the biggest reasons why imported prosthetic limbs are expensive is that they come with high import taxes and shipping costs. Since they are made overseas, getting repairs or replacements takes a long time and adds to the expense.

On the other hand, Made in India prosthetic limbs are designed to be cost-effective, reliable, and tailored to Indian users. Since they are manufactured locally, repairs and adjustments are quick and affordable.

Companies like Robobionics focus on making prosthetic limbs lightweight, ergonomic, and easy to use, ensuring that people can get high-quality assistive devices without spending a fortune.

How to Choose the Right Prosthetic Limb Within Your Budget

Selecting a prosthetic limb is a personal decision based on mobility needs, daily activities, and financial situation. If affordability is a concern, looking for cost-effective alternatives that do not compromise on quality is essential.

For those who need basic functionality, a mechanical prosthetic limb can be a great option. These limbs provide essential movement and grip functionality at a lower cost.

If you require better control, advanced grip patterns, and increased dexterity, a bionic prosthetic hand like Grippy™ can offer superior performance while still being more affordable than imported options.

At Robobionics, we believe that no one should be denied mobility due to cost. That’s why we offer a range of affordable prosthetic solutions, ensuring that people can regain independence without financial strain.

Getting a prosthetic limb is just the first step. To truly regain independence and mobility, rehabilitation and training are essential. Many people struggle to adapt to their prosthetic limb at first, but with proper guidance, they can learn to use it naturally and comfortably.

The Role of Rehabilitation in Maximizing Prosthetic Limb Benefits

Getting a prosthetic limb is just the first step. To truly regain independence and mobility, rehabilitation and training are essential. Many people struggle to adapt to their prosthetic limb at first, but with proper guidance, they can learn to use it naturally and comfortably.

Rehabilitation not only helps in improving movement and functionality but also prevents long-term issues like muscle strain and poor posture.

Why Rehabilitation is Crucial After Getting a Prosthetic Limb

When a person loses a limb, their body naturally compensates by shifting weight and posture. Without proper rehabilitation, this can lead to pain, discomfort, and difficulty in using the prosthetic limb effectively.

Many first-time users feel frustrated because they assume that simply wearing the prosthetic limb will instantly restore normal movement. However, muscle training, balance exercises, and guided movements are necessary to get used to it.

With regular rehabilitation, users learn how to walk, hold objects, and perform daily activities with their prosthetic limb. Over time, this helps build strength, confidence, and comfort, making the prosthetic limb feel like a natural extension of the body.

Gamified Home-Based Rehabilitation: A New Approach

Traditional rehabilitation methods often require frequent visits to hospitals or physiotherapy centers, which can be inconvenient, expensive, and time-consuming.

To make the process more accessible and engaging, Robobionics has introduced gamified home-based rehabilitation programs.

This innovative approach uses interactive exercises and fun challenges to help users adapt to their prosthetic limb. Instead of repetitive, boring exercises, users can engage in game-like activities that improve their grip strength, hand-eye coordination, and mobility.

This method not only speeds up the rehabilitation process but also keeps users motivated and engaged.

With gamified rehabilitation, users can practice in the comfort of their home, reducing the need for hospital visits. This approach has been highly effective in helping people of all ages adapt to prosthetic limbs faster and with better results.

Where to Get Rehabilitation Support for Prosthetic Limb Users

Many hospitals, physiotherapy centers, and NGOs provide rehabilitation services for prosthetic limb users. Some organizations offer free or low-cost rehabilitation programs, ensuring that financial constraints do not become a barrier to recovery.

If you are looking for personalized rehabilitation support, Robobionics provides guided training and gamified rehabilitation programs to help users transition smoothly.

Our experts ensure that every user receives the right guidance to regain full functionality and confidence in using their prosthetic limb.

Now that you know about different financial assistance options, the next step is understanding how to apply. Many people miss out on help simply because they do not know the process.

How to Apply for Financial Assistance: A Step-by-Step Guide

Now that you know about different financial assistance options, the next step is understanding how to apply. Many people miss out on help simply because they do not know the process.

Whether you are applying for government schemes, NGO support, crowdfunding, or insurance, following the right steps can increase your chances of getting financial aid quickly.

Step 1: Gather All Required Documents

Before applying for any financial assistance, it is essential to have all necessary documents ready. Most schemes and organizations require proof of disability and financial status. Having everything in place will prevent delays.

The most commonly required documents include:

  • Disability Certificate (issued by a government hospital or disability board)
  • Aadhar Card or Any Government ID for identity verification
  • Income Certificate to prove eligibility for government schemes or NGO assistance
  • Medical Records or Doctor’s Prescription recommending a prosthetic limb
  • Bank Account Details for direct financial assistance, if applicable

Some NGOs and crowdfunding platforms may ask for additional proof, such as photographs, testimonials, or a letter explaining your financial need. Checking the specific requirements of each program will help you prepare better.

Step 2: Identify the Right Financial Assistance Option

Choosing the right funding source depends on your financial situation, urgency, and the type of prosthetic limb you need.

If you qualify for a government scheme like ADIP, applying through a government hospital or rehabilitation center is the best approach. If you need faster support, an NGO like Jaipur Foot may be a better option.

For those who need a high-tech bionic limb like Grippy™, crowdfunding or insurance claims may be the most suitable choices. If you are unsure, reaching out to prosthetic limb providers like Robobionics can help you explore the best financial support based on your needs.

Step 3: Submit Your Application and Follow Up

Once your documents are ready and you have chosen the right financial assistance program, submit your application as per the required process.

Some government programs require you to apply through a hospital, disability welfare office, or online portal, while NGOs may have a direct application process through their website or centers.

After submission, following up is crucial. Many applications take time to process, and staying in contact with the relevant authorities or organizations can help speed up the process.

If your application is rejected, do not lose hope. Sometimes, small corrections or additional documentation can help get approval.

Step 4: Schedule Your Prosthetic Limb Fitting

Once financial assistance is approved, the next step is getting your prosthetic limb fitted. Many schemes and NGOs directly refer applicants to specific prosthetic centers for fittings.

If you have raised funds through crowdfunding or insurance, you can choose a prosthetic provider that best suits your needs.

If you are looking for an affordable, high-quality prosthetic limb, Robobionics offers ergonomic, lightweight, and locally manufactured solutions. Our team can also guide you through the application process and help you explore the best funding options.

Conclusion

Getting a prosthetic limb in India may seem financially challenging, but there are many ways to get assistance. From government schemes like ADIP, NGO support from Jaipur Foot and Narayan Seva Sansthan, to insurance claims and crowdfunding, financial help is available for those who seek it. Many organizations and programs are dedicated to ensuring that no one is denied mobility due to cost.

The key to success is understanding your options, gathering the right documents, and applying through the correct channels. Whether you go through government aid, charitable organizations, or corporate support, persistence is essential. If one path doesn’t work, try another until you find the right solution.

At Robobionics, we believe that everyone deserves a high-quality prosthetic limb at an affordable price. Our locally designed prosthetic solutions, gamified rehabilitation programs, and expert support ensure that users regain independence with ease. If you need guidance on financial assistance, insurance claims, or affordable prosthetic options, contact us today—we are here to help!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.