Learn how to apply for prosthetic limb coverage under the Ayushman Bharat scheme. Get step-by-step guidance and reclaim your mobility affordably!

How to Apply for Ayushman Bharat Scheme for Prosthetic Coverage

Losing a limb is a life-altering experience, and getting a prosthetic limb can make a huge difference in restoring mobility and independence. However, the cost of high-quality prosthetics can be overwhelming for many individuals. This is where the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) can help.

Ayushman Bharat is India’s largest government-funded health insurance scheme, designed to provide financial support to low-income families for essential medical treatments. While it primarily covers hospitalization and surgeries, many people are unaware that it can also assist with rehabilitation, including prosthetic limb coverage in certain cases.

The Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) is a government initiative aimed at providing free healthcare services to economically weaker sections of society.

Understanding the Ayushman Bharat Scheme for Prosthetic Coverage

The Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) is a government initiative aimed at providing free healthcare services to economically weaker sections of society.

Launched in 2018, it covers over 50 crore Indians, offering financial assistance of up to ₹5 lakh per family per year for medical treatments. The scheme is designed to help people get necessary medical care without worrying about high hospital bills.

For individuals who have lost a limb, prosthetic limbs play a crucial role in restoring mobility and independence. However, prosthetics can be expensive, especially advanced bionic options.

Many beneficiaries under PMJAY wonder whether the scheme can help cover these costs.

While the scheme primarily focuses on hospitalization and surgical procedures, it does provide assistance for post-surgical rehabilitation, which may include prosthetic support in some cases.

Does Ayushman Bharat Cover Prosthetic Limbs?

The scheme does not explicitly list prosthetic limbs as a guaranteed benefit, but it does provide coverage for rehabilitation services after surgeries, including amputations.

If a patient undergoes an amputation due to an accident, diabetes, or any other medical condition covered under PMJAY, the scheme may include expenses related to the rehabilitation process.

Some hospitals and empaneled facilities offer prosthetic limb support as part of post-surgical care, but the availability varies from state to state.

For prosthetic limb coverage under Ayushman Bharat, it often depends on how the hospital and treating doctor classify the need.

If the prosthetic limb is deemed essential for post-operative recovery, there is a higher chance that it will be included as part of the treatment expenses.

However, high-tech prosthetic solutions like Grippy™ by Robobionics may not be fully covered under the scheme, and additional funding sources may be required.

Who is Eligible for Ayushman Bharat?

The Ayushman Bharat scheme is targeted at economically weaker sections of society, and eligibility is determined based on the Socio-Economic Caste Census (SECC) 2011.

Families that fall under specific deprivation categories are automatically eligible for the scheme. Unlike private health insurance, there is no requirement to pay premiums, making it an accessible option for many.

To check eligibility, individuals can visit the official Ayushman Bharat website or visit their nearest Common Service Center (CSC). If a family is listed as a beneficiary in the SECC database, they can avail of the scheme at any of the thousands of empaneled hospitals across India.

Some states have their own extended versions of the scheme, offering additional benefits beyond the central government’s coverage.

Where Can You Get Prosthetic Limbs Under Ayushman Bharat?

Prosthetic limb coverage under PMJAY is generally available at government hospitals and empaneled private hospitals that offer rehabilitation services.

Some medical colleges and large public hospitals have dedicated prosthetic and orthotic departments that provide prosthetic limbs at minimal costs.

Additionally, NGOs and organizations working in collaboration with the government sometimes offer prosthetic limbs under the Ayushman Bharat scheme.

It is important to check with the hospital beforehand to confirm whether they provide prosthetic limbs under the scheme. Some hospitals only cover basic rehabilitation services and may not include high-quality prosthetic devices.

If the hospital does not provide prosthetics, beneficiaries may need to explore alternative funding options, including government disability welfare programs and NGO support.

Applying for the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) for prosthetic limb coverage requires careful steps to ensure eligibility and access to benefits.

How to Apply for Ayushman Bharat Scheme for Prosthetic Coverage

Applying for the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) for prosthetic limb coverage requires careful steps to ensure eligibility and access to benefits.

While the scheme primarily covers hospitalization and treatment costs, certain hospitals and empaneled centers provide prosthetic limbs under rehabilitation services.

Understanding the application process can help you secure financial support for your prosthetic limb without unnecessary delays.

Step 1: Check Your Eligibility

Before applying for Ayushman Bharat benefits, it is essential to confirm whether you or your family qualify for the scheme. Eligibility is based on the Socio-Economic Caste Census (SECC) 2011.

Families classified under specific categories, such as those with low income, individuals with disabilities, and laborers, are automatically covered. Unlike private health insurance, there is no need to pay premiums.

To check eligibility, visit the official Ayushman Bharat website (https://pmjay.gov.in/) and enter your mobile number along with the required details.

You can also visit the nearest Common Service Center (CSC) or an Ayushman Mitra at an empaneled hospital to verify eligibility. If your name appears in the beneficiary list, you can proceed with the application.

Step 2: Obtain an Ayushman Bharat Card

Once eligibility is confirmed, the next step is to obtain an Ayushman Bharat card (PMJAY e-card), which is required for cashless treatment at empaneled hospitals.

This card can be generated at Common Service Centers (CSC), empaneled hospitals, or through Ayushman Mitras present in hospitals. The card serves as proof of enrollment in the scheme and allows beneficiaries to receive free treatment.

To get the card, applicants must provide essential documents such as Aadhaar card, ration card, mobile number, and income certificate. In some cases, biometric verification is required.

After successful verification, an Ayushman Bharat e-card is issued, allowing access to healthcare services under the scheme.

Step 3: Visit an Empaneled Hospital for Assessment

To apply for prosthetic limb coverage under Ayushman Bharat, visit a government or private empaneled hospital that offers rehabilitation services.

Not all hospitals provide prosthetic limbs under the scheme, so it is important to confirm beforehand. Large public hospitals, medical colleges, and specialized rehabilitation centers are more likely to offer prosthetic limb support.

During the hospital visit, a doctor will assess the patient’s medical condition and determine whether a prosthetic limb is necessary for rehabilitation.

If the limb loss resulted from a covered medical condition or accident, the hospital may include the cost of the prosthetic limb in the treatment package. The doctor’s recommendation plays a crucial role in securing approval for prosthetic limb assistance.

Step 4: Submit Necessary Documents

Once the doctor approves the need for a prosthetic limb, the next step is submitting the required documents to process the claim. Documents typically include:

  • Doctor’s prescription or recommendation letter stating the necessity of the prosthetic limb
  • Ayushman Bharat e-card for verification
  • Medical records, hospitalization reports, and discharge summary
  • Aadhaar card and other identity proofs

The hospital administration will process the request and forward it to the insurance desk for approval. If the hospital offers prosthetic limb support under the scheme, the cost may be covered under post-surgical rehabilitation expenses.

Step 5: Get the Prosthetic Limb

If the hospital approves the request, the beneficiary will receive a basic prosthetic limb free of cost or at a highly subsidized rate. The type of prosthetic limb provided depends on the hospital’s available resources.

In many cases, hospitals collaborate with government-run prosthetic centers and NGOs to provide prosthetic limbs to eligible beneficiaries.

For advanced prosthetic limbs, including bionic hands like Grippy™ by Robobionics, additional funding may be required. Some beneficiaries choose to pay the difference out-of-pocket or seek alternative financial support from disability welfare programs and crowdfunding platforms.

While the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) has made healthcare accessible to millions of Indians, getting a prosthetic limb under the scheme is not always straightforward.

Challenges in Getting Prosthetic Coverage Under Ayushman Bharat

While the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) has made healthcare accessible to millions of Indians, getting a prosthetic limb under the scheme is not always straightforward.

Many beneficiaries face challenges due to limited awareness, lack of standardized coverage, and administrative hurdles. Understanding these challenges can help individuals prepare better and improve their chances of receiving assistance.

Limited Awareness and Information Gaps

One of the biggest challenges is the lack of awareness about prosthetic limb coverage under Ayushman Bharat. Many patients and their families are unaware that the scheme can potentially cover rehabilitation services that may include prosthetic limbs.

Even hospital staff and insurance coordinators may not have clear guidelines on whether prosthetic limbs fall under Ayushman Bharat benefits.

Patients often face difficulties in getting accurate information from hospitals or government offices. Since prosthetic limb coverage is not explicitly listed in Ayushman Bharat’s official benefit packages, many people assume that it is not covered at all.

However, some hospitals and rehabilitation centers do provide prosthetic limbs under the scheme, making it important to seek proper guidance and explore all available options.

Variation in Hospital Policies

Not all Ayushman Bharat empaneled hospitals provide prosthetic limbs, and those that do may have different policies regarding coverage.

Some hospitals only cover basic, non-bionic prosthetics, while others may collaborate with government-run disability centers to offer subsidized prosthetic limbs.

Patients need to check with multiple hospitals or rehabilitation centers to find one that offers prosthetic limb assistance.

Another challenge is that hospitals have limited budgets for rehabilitation services. If a hospital’s funds are exhausted or if prosthetic limbs are considered a non-priority expense, patients may be denied coverage even if they are eligible under the scheme.

In such cases, individuals may have to appeal for funding or seek alternative financial aid.

Bureaucratic and Documentation Hurdles

The application process for Ayushman Bharat benefits involves multiple steps, including eligibility verification, hospital assessment, and paperwork submission.

Many patients struggle with complex procedures, particularly in rural areas where access to government offices and digital resources is limited.

Missing documents, errors in patient records, or delays in hospital approvals can lead to claim rejections. Patients are often asked to submit additional proof, such as a disability certificate, income proof, and medical history.

These requirements can create unnecessary delays, making it difficult for beneficiaries to receive timely assistance.

To improve the chances of approval, patients must keep all necessary medical documents ready, work closely with their hospital’s insurance coordinator, and follow up regularly to ensure their application is processed without delays.

Limited Coverage for Advanced Prosthetics

While basic prosthetic limbs may be available under Ayushman Bharat in some hospitals, advanced bionic prosthetics like Grippy™ by Robobionics are usually not fully covered.

The scheme focuses primarily on essential medical treatments, and high-tech prosthetic solutions are often categorized as assistive devices rather than medical necessities.

This means that while a basic mechanical limb may be provided under the scheme, patients looking for bionic hands with enhanced functionality may have to seek additional financial support from NGOs, crowdfunding, or state disability programs.

For those who require a high-tech prosthetic for better mobility and comfort, it is important to explore all possible funding sources to bridge the financial gap.

Since Ayushman Bharat does not always guarantee full coverage for prosthetic limbs, many individuals need to explore alternative funding sources to access the best prosthetic solutions.

Alternative Funding Options for Prosthetic Limbs

Since Ayushman Bharat does not always guarantee full coverage for prosthetic limbs, many individuals need to explore alternative funding sources to access the best prosthetic solutions.

Whether it’s through government disability schemes, NGOs, or crowdfunding platforms, several options can help bridge the financial gap. Understanding these resources can make prosthetic limbs more accessible to those in need.

Government Disability Schemes

Apart from Ayushman Bharat, the Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) Scheme is another major government initiative that provides free or subsidized prosthetic limbs to individuals with disabilities.

This scheme is run by the Ministry of Social Justice and Empowerment and helps people from economically weaker backgrounds get assistive devices, including artificial limbs, calipers, and mobility aids.

To apply for the ADIP scheme, individuals must have a valid disability certificate and meet the income criteria specified by the government.

Applications are typically processed through government hospitals, rehabilitation centers, and NGOs that are authorized to distribute prosthetic limbs under this program.

If Ayushman Bharat does not cover the prosthetic limb cost, applying for ADIP funding can be a good alternative.

Some state governments also have their own disability welfare programs that provide prosthetic limbs either free of cost or at subsidized rates.

For instance, states like Tamil Nadu, Karnataka, and Maharashtra have programs that assist individuals with limb loss in accessing prosthetics through government hospitals and rehabilitation centers.

Support from NGOs and Charitable Organizations

Several non-governmental organizations (NGOs) in India specialize in providing prosthetic limbs to those who cannot afford them.

Organizations such as Jaipur Foot (BMVSS), The Narayan Seva Sansthan, and The Rotary Club’s Limb Donation Program have helped thousands of individuals regain mobility by offering free or low-cost prosthetic limbs.

Jaipur Foot, in particular, is well known for manufacturing and fitting affordable, high-quality prosthetic limbs. They conduct prosthetic limb camps across India, where eligible individuals can receive prosthetic limbs free of cost.

Many other NGOs also work in partnership with government programs to ensure that those in need receive timely assistance.

To access NGO support, individuals can visit the nearest rehabilitation center or reach out directly to organizations offering prosthetic assistance.

Many NGOs have simple application processes that require basic documents such as income proof, medical records, and a disability certificate.

Crowdfunding and Community Support

In recent years, crowdfunding has emerged as a successful way to raise funds for medical expenses, including prosthetic limbs.

Online platforms such as Milaap, Ketto, and ImpactGuru allow individuals to create fundraising campaigns and share their stories with a wider audience. Many people have successfully raised funds for advanced prosthetic limbs through the generosity of donors.

Apart from online crowdfunding, local community support can also help. Many religious institutions, corporate social responsibility (CSR) programs, and local businesses offer financial assistance for medical needs.

Reaching out to community leaders, local NGOs, and social service organizations can help connect individuals with potential donors.

Seeking Employer and Insurance Support

For individuals who are employed, checking with their company’s group health insurance policy may be beneficial.

Some corporate insurance plans offer better medical coverage than personal insurance, and prosthetic limbs may be included under disability benefits or employee health schemes.

If not, employers may be willing to provide financial assistance as part of their corporate social responsibility (CSR) initiatives.

Certain private health insurance policies also provide partial coverage for prosthetic limbs, especially those covering critical illness, accident recovery, or rehabilitation expenses.

If Ayushman Bharat does not fully cover the prosthetic limb, combining multiple funding sources—such as partial insurance coverage, government assistance, and NGO support—can help reduce the overall cost burden.

Navigating the healthcare system to secure financial assistance for a prosthetic limb can be challenging, especially when dealing with government schemes like Ayushman Bharat.

Tips to Improve Your Chances of Getting Prosthetic Limb Coverage

Navigating the healthcare system to secure financial assistance for a prosthetic limb can be challenging, especially when dealing with government schemes like Ayushman Bharat.

However, with the right approach and preparation, you can improve your chances of getting the support you need. Knowing how to present your case, working with the right hospitals, and staying persistent can make a significant difference.

Choose the Right Hospital and Doctor

Not all hospitals under Ayushman Bharat offer prosthetic limb coverage. Some government and empaneled private hospitals provide rehabilitation services that may include prosthetic limbs, while others do not.

To increase your chances of getting coverage, choose a hospital that has a dedicated rehabilitation department and experience in prosthetic limb support.

Doctors play a crucial role in getting prosthetic coverage approved. If your doctor recommends a prosthetic limb as a medical necessity, it is easier to make a case for financial assistance.

A strong medical prescription stating that the prosthetic limb is essential for your rehabilitation and daily functioning can strengthen your application.

Keep All Required Documents Ready

Many insurance claims and government assistance applications are delayed or rejected due to missing paperwork. To avoid this, keep all important documents ready before applying for assistance. These typically include:

  • A valid Ayushman Bharat e-card to confirm eligibility under the scheme
  • Doctor’s prescription and hospital treatment records proving medical necessity
  • Disability certificate if applicable, especially for additional government assistance
  • Identity proof (Aadhaar card, ration card, or voter ID)
  • Medical invoices and treatment summaries if reimbursement is required

If you are applying for additional financial assistance through NGOs or state government programs, they may request income proof and residence verification. Having all documents prepared in advance can help speed up the process.

Follow Up Regularly with the Hospital and Insurance Desk

Even if your application is submitted correctly, delays can occur due to administrative backlogs, policy limitations, or lack of awareness among hospital staff.

Regular follow-ups with the hospital’s Ayushman Mitra or insurance desk can help keep your application moving forward.

Hospitals often handle multiple patient claims, so reminding them about your case and ensuring they are actively processing your request can make a big difference.

If your request is taking too long, politely escalate it to the hospital administration or Ayushman Bharat helpline for further assistance.

Consider a Combination of Funding Sources

Since Ayushman Bharat does not always cover advanced prosthetic limbs, exploring multiple funding sources can help you secure the best possible solution.

If the scheme provides only partial coverage, you can apply for state disability programs, NGO assistance, and crowdfunding support to cover the remaining cost. Many patients successfully combine different financial aid programs to afford high-quality prosthetic limbs.

While the Ayushman Bharat Scheme has significantly improved healthcare access for millions of Indians, the coverage of prosthetic limbs remains inconsistent.

The Road Ahead: Making Prosthetic Limb Coverage More Accessible

While the Ayushman Bharat Scheme has significantly improved healthcare access for millions of Indians, the coverage of prosthetic limbs remains inconsistent.

Many patients still struggle to secure financial assistance due to unclear policies, hospital limitations, and bureaucratic hurdles.

However, as awareness grows and more people advocate for better disability support, the chances of full prosthetic limb coverage under government schemes are improving.

Technology is also playing a crucial role in making prosthetic limbs more affordable and accessible. Innovations like Grippy™ by Robobionics, a lightweight, 3D-printed bionic hand, are bridging the gap between high-cost advanced prosthetics and affordability.

If insurance schemes and government programs expand their coverage to include modern prosthetic solutions, it will transform the lives of thousands of individuals who need them.

In the meantime, individuals must take proactive steps to explore all available funding sources. Whether it’s through Ayushman Bharat, state disability programs, NGOs, crowdfunding, or employer assistance, there are multiple ways to secure financial aid for prosthetic limbs.

By being persistent, well-prepared, and resourceful, individuals can maximize their chances of getting the support they need to regain mobility and independence.

Conclusion

Applying for the Ayushman Bharat Scheme for prosthetic limb coverage requires patience, thorough research, and the right approach. While the scheme does not explicitly cover all prosthetic limbs, it can provide financial aid for rehabilitation and post-surgical recovery, making it an essential resource for those in need.

For those seeking advanced prosthetic solutions like Grippy™ by Robobionics, combining Ayushman Bharat with state disability programs, NGO assistance, and crowdfunding can help make high-quality prosthetic limbs more affordable.

At Robobionics, we are committed to helping individuals access affordable, high-quality prosthetics while guiding them through the insurance and funding process. If you or a loved one needs a prosthetic limb and require assistance navigating the Ayushman Bharat Scheme, reach out to us today! We’re here to help you take the next step toward independence and a better quality of life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.