Pradhan Mantri Suraksha Bima Yojana: Can It Help Cover Prosthetic Costs?

For many individuals who have lost a limb due to an accident, the journey toward recovery includes not just medical treatment but also the challenge of affording a prosthetic limb. While prosthetic devices can restore mobility and independence, they can also be expensive, leaving many to wonder whether government-backed insurance schemes can help ease the financial burden.

One such scheme is the Pradhan Mantri Suraksha Bima Yojana (PMSBY), a low-cost accident insurance policy introduced by the Government of India to provide financial protection against accidental death and disability. Since it specifically covers accidents, many people assume that it might also help with the cost of prosthetic limbs. But how much support does it really provide?

The Pradhan Mantri Suraksha Bima Yojana (PMSBY) is a government-backed accident insurance scheme designed to provide financial protection to individuals in case of accidental death or disability.

Understanding the Pradhan Mantri Suraksha Bima Yojana (PMSBY)

The Pradhan Mantri Suraksha Bima Yojana (PMSBY) is a government-backed accident insurance scheme designed to provide financial protection to individuals in case of accidental death or disability.

Launched in 2015, it is one of the most affordable insurance plans available in India, making it accessible to people from all economic backgrounds, especially those in the unorganized sector.

The primary purpose of PMSBY is to offer financial relief in case of an accident-related disability or death. For a minimal annual premium, policyholders are covered for a sum insured of ₹2 lakh in case of accidental death or total disability, and ₹1 lakh for partial disability.

Since prosthetic limbs are often needed due to accidents, many people wonder whether PMSBY can help cover the cost of a prosthetic device.

The scheme is available to all Indian citizens aged 18 to 70 years who have an active bank account.

The premium amount is automatically debited from the policyholder’s account once a year, ensuring that individuals remain covered without needing to manually renew their policy.

Unlike private insurance policies that come with complex terms, PMSBY is designed to be simple and easy to access, making it one of the most widely subscribed accident insurance schemes in the country.

Does PMSBY Cover Prosthetic Limb Costs?

While PMSBY provides financial compensation in cases of accidental disability, it does not directly cover medical expenses, hospital treatment, or the cost of prosthetic limbs.

This means that if an individual loses a limb in an accident, the scheme will provide a lump sum payout based on the type of disability, but it will not pay for the actual prosthetic device or related medical expenses.

If the policyholder suffers total disability, such as the complete loss of both hands, both feet, or a combination of limbs and eyesight, they are eligible for a ₹2 lakh payout.

In the case of partial disability, such as losing one hand, one foot, or vision in one eye, the payout is ₹1 lakh. This amount is provided as direct financial assistance, which the beneficiary can use for medical treatment, rehabilitation, or purchasing a prosthetic limb.

Since the scheme does not operate on a reimbursement basis, individuals who need a prosthetic limb will have to use the payout amount themselves rather than expecting the insurance provider to pay the prosthetic manufacturer directly.

The biggest challenge here is that the cost of high-quality prosthetic limbs, especially advanced bionic options like Grippy™ by Robobionics, may exceed the payout amount, requiring individuals to find additional funding sources to cover the remaining cost.

The Limitations of PMSBY for Prosthetic Users

One of the biggest drawbacks of PMSBY is that it does not cover ongoing medical expenses or rehabilitation.

While the lump sum payout is helpful, it may not be sufficient to cover the full costs associated with limb loss, including hospital bills, surgery, physiotherapy, and prosthetic fittings.

Another limitation is that PMSBY only applies to accident-related disabilities. If an individual loses a limb due to diabetes, vascular disease, or a congenital condition, they will not be eligible for any payout under the scheme.

This means that people who need prosthetic limbs due to medical conditions rather than accidents will have to explore alternative funding options.

Since Pradhan Mantri Suraksha Bima Yojana (PMSBY) does not directly cover prosthetic limb costs, individuals who have suffered an accident-related disability must follow the correct claim process to receive their financial payout.

How to Claim PMSBY Benefits for Prosthetic Limb Expenses

Since Pradhan Mantri Suraksha Bima Yojana (PMSBY) does not directly cover prosthetic limb costs, individuals who have suffered an accident-related disability must follow the correct claim process to receive their financial payout.

This payout can then be used to cover prosthetic expenses, rehabilitation, and other medical needs.

Filing a Claim Under PMSBY

The first step in claiming PMSBY benefits is to ensure that the policyholder or their family reports the accident as soon as possible. The claim must be filed within 30 days of the accident, and a delay in submitting the claim may lead to rejection or complications.

The policyholder should visit their bank branch (where the policy is registered) to obtain a claim form and understand the necessary documentation required.

A medical certificate or disability certificate from a government-approved hospital is required to confirm the nature of the disability. This certificate must clearly state whether the disability is total (resulting in a ₹2 lakh payout) or partial (resulting in a ₹1 lakh payout).

If the disability certificate does not provide sufficient details, the insurance provider may request additional medical records, such as hospital discharge summaries, surgical reports, or X-rays.

Along with medical documentation, the policyholder must provide a copy of their Aadhaar card, bank account details, and PMSBY policy information.

If the claim is being filed by a nominee (in case of accidental death), additional documents such as a death certificate and proof of relationship with the deceased policyholder will be required.

Once all required documents are submitted to the bank, the insurance provider processes the claim. If the claim is approved, the payout is transferred directly to the policyholder’s bank account, usually within 30 to 60 days.

If the claim is denied, the policyholder has the right to appeal and provide further supporting documents.

Using PMSBY Payouts to Cover Prosthetic Limb Costs

Since the PMSBY payout is not linked to specific medical expenses, the beneficiary has full control over how the funds are used.

This means that individuals who need prosthetic limbs can allocate the money towards purchasing a prosthetic device, undergoing rehabilitation therapy, or covering travel expenses to a specialized prosthetic clinic.

For those considering advanced bionic prosthetic solutions, the ₹1 lakh to ₹2 lakh payout may only cover a portion of the total cost.

In such cases, individuals may need to combine PMSBY benefits with additional funding sources such as government disability schemes, employer-sponsored insurance, or NGO assistance to afford a high-quality prosthetic limb.

While the Pradhan Mantri Suraksha Bima Yojana (PMSBY) provides a financial payout for accident-related disabilities, the amount may not always be enough to cover the full cost of a prosthetic limb.

Alternative Funding Options for Prosthetic Limb Costs

While the Pradhan Mantri Suraksha Bima Yojana (PMSBY) provides a financial payout for accident-related disabilities, the amount may not always be enough to cover the full cost of a prosthetic limb.

Many individuals need to explore additional funding options to ensure they receive the best possible prosthetic device for their needs. Fortunately, government schemes, NGOs, and corporate assistance programs can help bridge the gap.

Government Disability Schemes and Subsidies

Apart from PMSBY, the Government of India runs several programs to support individuals with disabilities, including those who require prosthetic limbs.

The Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) Scheme) provides financial assistance to people with disabilities from low-income backgrounds.

Under this scheme, eligible individuals can receive prosthetic limbs either free of cost or at a highly subsidized rate.

To apply for ADIP scheme benefits, individuals need to visit an authorized prosthetic rehabilitation center or government hospital that distributes assistive devices under the program.

A disability certificate and income proof are required to qualify. Some states also run their own disability assistance programs, which provide additional subsidies for prosthetic limbs and rehabilitation services.

In addition, government health schemes like Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) offer free treatment and post-surgical rehabilitation support.

While PMJAY does not specifically list prosthetic limbs as a covered benefit, some hospitals and rehabilitation centers under the scheme may provide partial assistance for prosthetic fittings.

NGO Assistance for Free or Low-Cost Prosthetic Limbs

Many non-governmental organizations (NGOs) in India provide free or affordable prosthetic limbs to individuals who cannot afford them.

Organizations like Jaipur Foot (BMVSS), Narayan Seva Sansthan, and Bharat Vikas Parishad run prosthetic donation camps across India, ensuring that people from all financial backgrounds can access artificial limbs.

Jaipur Foot, for example, is known for its low-cost, high-quality prosthetic limbs that are custom-made to suit different types of limb loss. Many beneficiaries have received fully functional prosthetic limbs free of cost, allowing them to regain mobility without financial burden.

Individuals looking for prosthetic limb assistance through NGOs can visit their nearest rehabilitation center or check online for upcoming limb donation camps.

These organizations often partner with hospitals, corporate donors, and government initiatives to ensure that prosthetic solutions are available to those in need.

Employer-Sponsored Health Insurance and CSR Programs

For individuals who are employed, corporate health insurance policies sometimes provide better prosthetic limb coverage than government schemes.

Many large corporations and multinational companies offer group health insurance that covers medical rehabilitation, durable medical equipment, and post-surgical recovery, which may include prosthetic limbs.

If an individual loses a limb due to a workplace accident, they may be eligible for workers’ compensation benefits, which can help cover medical expenses and prosthetic limb costs.

Employers who engage in Corporate Social Responsibility (CSR) programs may also sponsor prosthetic limbs for employees who need them.

For those working in government organizations, central and state government employee insurance plans sometimes provide additional financial support for assistive devices.

Checking with HR departments or insurance coordinators can help individuals understand what benefits are available to them.

Crowdfunding for Prosthetic Limb Expenses

When insurance claims and government assistance fall short, crowdfunding can be a powerful way to raise funds for a prosthetic limb.

Online platforms like Milaap, Ketto, and ImpactGuru allow individuals to share their stories and raise money from donors who want to help. Many people have successfully raised funds for high-quality bionic prosthetic limbs through crowdfunding campaigns.

Setting up a successful crowdfunding campaign involves creating a compelling story, sharing medical documentation, and reaching out to family, friends, and the wider community for support.

Social media plays a crucial role in amplifying the campaign, helping people connect with donors willing to contribute to the cause.

Since the Pradhan Mantri Suraksha Bima Yojana (PMSBY) provides only a lump sum payout, individuals seeking a prosthetic limb need to be strategic about how they utilize these funds and explore additional financial support.

Maximizing Financial Support for Prosthetic Limb Costs

Since the Pradhan Mantri Suraksha Bima Yojana (PMSBY) provides only a lump sum payout, individuals seeking a prosthetic limb need to be strategic about how they utilize these funds and explore additional financial support.

Proper planning can ensure that they get a high-quality prosthetic device without unnecessary financial stress.

Combining Multiple Funding Sources

One of the best ways to afford a prosthetic limb is by combining insurance payouts, government aid, NGO assistance, and employer support.

The PMSBY payout can serve as initial financial assistance, but when combined with subsidies from the ADIP scheme, contributions from NGOs, and employer-sponsored benefits, it becomes easier to afford a durable and well-fitted prosthetic limb.

Those who require a more advanced prosthetic device, such as a bionic limb with grip control and enhanced functionality, can also use crowdfunding platforms to raise the additional amount required.

Many successful cases have shown that by sharing personal stories and reaching out to social media communities, local businesses, and charitable organizations, individuals can secure enough funds to get a state-of-the-art prosthetic limb.

Choosing a Cost-Effective Yet High-Quality Prosthetic Limb

While high-end bionic limbs offer the best in terms of movement and usability, affordable yet durable prosthetic solutions are available that provide excellent functionality at a lower cost.

Prosthetic manufacturers like Robobionics offer innovative, ergonomic, and lightweight solutions at a fraction of the cost of imported prosthetic limbs.

Individuals should research different prosthetic options and consult with certified prosthetists and rehabilitation experts before making a purchase.

Factors like durability, ease of maintenance, and comfort should be considered alongside cost. By choosing a locally manufactured, high-quality prosthetic limb, individuals can ensure better after-sales service, faster repairs, and more affordable replacements when needed.

Seeking Guidance from Prosthetic Experts

Navigating the process of insurance claims, government funding, and choosing the right prosthetic limb can be overwhelming, especially for individuals who are new to this experience.

Seeking guidance from prosthetic specialists, physiotherapists, and insurance advisors can make a huge difference in getting the best financial support and selecting the right prosthetic limb for long-term use.

Organizations like Robobionics not only provide high-quality prosthetic limbs but also assist individuals in understanding their insurance options, applying for funding assistance, and connecting with support groups.

Consulting with experts ensures that every step of the prosthetic limb journey is well-informed and stress-free.

While financial concerns are a major barrier to accessing prosthetic limbs, the emotional and social challenges that come with limb loss are just as significant.

The Psychological and Social Impact of Prosthetic Limbs

While financial concerns are a major barrier to accessing prosthetic limbs, the emotional and social challenges that come with limb loss are just as significant.

Losing a limb is not just a physical transformation—it deeply affects a person’s self-esteem, confidence, and social interactions.

Many individuals experience isolation, depression, and anxiety after amputation, making the role of prosthetic limbs even more critical in their rehabilitation journey.

Restoring Confidence and Independence

A well-fitted prosthetic limb is more than just a medical device—it is a tool that helps individuals regain control over their lives. The ability to walk again, hold objects, or perform daily tasks independently brings a sense of normalcy that can greatly improve mental health.

Many prosthetic users report feeling more socially accepted and confident after receiving their device, as it allows them to engage in everyday activities without relying on others.

For individuals who were previously employed, a prosthetic limb can be the key to returning to work, supporting their families, and rebuilding their careers.

This is particularly important for those working in physically demanding jobs, such as laborers, drivers, and factory workers, where mobility is essential.

Breaking the Stigma Around Disability

In many parts of India, social stigma around disability is a major issue. People with limb loss are often viewed differently or assumed to be incapable of leading a normal life. This leads to discrimination in workplaces, communities, and even within families.

Prosthetic limbs play a crucial role in challenging these perceptions by proving that individuals with limb loss can be just as capable as anyone else.

Many athletes, artists, professionals, and entrepreneurs with prosthetic limbs have shattered stereotypes and become role models, inspiring others to overcome their physical challenges.

NGOs and prosthetic manufacturers like Robobionics are actively working to promote awareness and change societal attitudes toward prosthetic users.

Through education, media representation, and support programs, these initiatives are helping to create a more inclusive society where disability is not seen as a limitation.

While financial assistance for prosthetic limbs is improving, access to proper rehabilitation services remains a challenge in India.

The Need for Better Rehabilitation Services in India

While financial assistance for prosthetic limbs is improving, access to proper rehabilitation services remains a challenge in India.

Many individuals who receive a prosthetic limb struggle to adapt to using it effectively due to the lack of trained physiotherapists, rehabilitation centers, and post-prosthetic support programs.

The Importance of Rehabilitation in Prosthetic Success

Using a prosthetic limb requires training and practice. Simple tasks like walking, gripping objects, maintaining balance, and climbing stairs need to be relearned.

Without proper gait training and physiotherapy, many individuals find their prosthetic limb uncomfortable or difficult to use, leading them to abandon it altogether.

In developed countries, rehabilitation is an essential part of prosthetic limb fitting, with users undergoing months of guided training to ensure a smooth transition.

However, in India, many patients receive little to no follow-up support, especially in rural areas where rehabilitation centers are scarce.

How India Can Improve Prosthetic Rehabilitation

To improve outcomes for prosthetic users, India needs a stronger network of rehabilitation centers, better-trained physiotherapists, and wider access to post-prosthetic support services.

More hospitals should integrate prosthetic rehabilitation into their treatment plans, ensuring that every patient receives guidance on how to use their limb effectively.

Some organizations have started home-based prosthetic training programs, allowing individuals in remote areas to receive virtual guidance and customized therapy plans.

Advances in AI-driven rehabilitation tools and gamified prosthetic training apps are also helping users adapt to their new limbs more easily.

Companies like Robobionics are at the forefront of these innovations, ensuring that users receive ongoing support, personalized fitting services, and adaptive rehabilitation techniques to maximize the benefits of their prosthetic limb.

While progress has been made in making prosthetic limbs more affordable and accessible, there is still a long way to go before every individual who needs a prosthetic can get one without financial barriers.

The Future of Prosthetic Limb Accessibility in India

While progress has been made in making prosthetic limbs more affordable and accessible, there is still a long way to go before every individual who needs a prosthetic can get one without financial barriers.

With advancements in technology, insurance policies, and public awareness, the future of prosthetic limb accessibility in India looks promising.

Technological Advancements in Prosthetic Manufacturing

Prosthetic technology has evolved significantly over the years. Earlier, heavy and rigid prosthetic limbs limited mobility and comfort. Today, lighter, more flexible, and highly functional prosthetic limbs are available, allowing users to perform complex movements with ease.

The rise of 3D printing technology has played a major role in reducing the cost of prosthetic limbs while maintaining high quality.

3D-printed prosthetics are customized based on the user’s exact limb measurements, ensuring a perfect fit at a fraction of the cost of traditional prosthetics.

Companies like Robobionics are using these innovations to create affordable, ergonomic, and lightweight prosthetic limbs, making advanced solutions available to a larger population.

As research continues, the integration of AI-powered smart prosthetics could further revolutionize the field, offering better control, sensory feedback, and adaptability.

Expanding Insurance Coverage for Prosthetic Devices

One of the biggest obstacles to prosthetic accessibility in India is limited insurance coverage. While PMSBY and other government schemes provide some financial assistance, there is no universal health policy that fully covers the cost of prosthetic limbs.

Future policy changes should focus on:

  • Expanding health insurance to fully cover prosthetic devices and rehabilitation
  • Introducing government subsidies for advanced prosthetic solutions
  • Partnering with private insurance providers to offer better prosthetic coverage options

If prosthetic limb coverage becomes a standard part of health insurance policies, more individuals will be able to access high-quality prosthetics without facing financial hardship.

Building a More Inclusive Society for Prosthetic Users

Accessibility is not just about making prosthetic limbs available—it’s about ensuring that individuals with prosthetic limbs can fully participate in society, education, employment, and public spaces without barriers.

Many countries have strict disability inclusion laws that require businesses, schools, and public spaces to be fully accessible for individuals with mobility challenges. India is slowly moving in this direction, but more efforts are needed to create a truly inclusive society.

Public transportation, workplaces, and recreational facilities should be designed to accommodate prosthetic users, ensuring that they can move freely and comfortably.

Awareness campaigns, education programs, and employment opportunities should also be promoted to empower prosthetic users and eliminate stigma.

Conclusion

The Pradhan Mantri Suraksha Bima Yojana (PMSBY) provides crucial financial support for individuals who suffer accidental disabilities, but it does not directly cover prosthetic limb costs. Instead, it offers a lump sum payout, which can be used for medical treatment, rehabilitation, or purchasing a prosthetic limb. However, for those seeking high-quality prosthetics, the PMSBY payout alone may not be enough, making it necessary to explore government subsidies, NGO support, crowdfunding, and employer-sponsored benefits.

The future of prosthetic limb accessibility in India depends on technological advancements, improved insurance policies, and stronger rehabilitation programs. As awareness grows, there is hope that more comprehensive insurance coverage and financial assistance programs will make prosthetic limbs more affordable for everyone in need.

At Robobionics, we are committed to providing affordable, high-quality prosthetic limbs while helping individuals navigate insurance claims, funding options, and rehabilitation support. If you or a loved one needs a prosthetic limb and wants guidance on how to maximize financial assistance, reach out to us today. Let’s take the next step toward mobility, independence, and a better quality of life together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.