Understand the key provisions of the Rights of Persons with Disabilities Ac, covering legal rights, accessibility, employment, and social inclusion in India.

The Rights of Persons with Disabilities Act, 2016: Key Provisions Explained

Living with a disability should not mean living with fewer rights. In 2016, India took a significant step toward inclusion and equality with the Rights of Persons with Disabilities (RPWD) Act. This law replaced the earlier Persons with Disabilities (PwD) Act of 1995, expanding protections, introducing new rights, and strengthening legal frameworks to ensure that individuals with disabilities have the same opportunities as everyone else.

The RPWD Act, 2016, is not just a legal document—it is a commitment to making India more inclusive. It covers essential aspects like education, employment, healthcare, accessibility, and social security. Whether you are a person with a disability, a caregiver, an employer, or someone advocating for inclusivity, understanding this law can help you navigate rights, opportunities, and responsibilities more effectively.

One of the biggest improvements in the RPWD Act, 2016, is its expanded definition of disability. The previous law recognized only seven disabilities, which left out many individuals who needed legal protection.

Expanded Definition of Disability

One of the biggest improvements in the RPWD Act, 2016, is its expanded definition of disability. The previous law recognized only seven disabilities, which left out many individuals who needed legal protection.

The new Act has increased this number to 21 disabilities, covering a wider range of physical, intellectual, sensory, and neurological conditions.

The Act now includes conditions such as autism spectrum disorder, cerebral palsy, muscular dystrophy, and multiple sclerosis, among others.

This broader recognition ensures that more people receive the legal protections and benefits they need. Additionally, the government has the power to add more conditions to this list as medical understanding evolves.

By expanding the definition, the law acknowledges that disabilities exist in many forms and that each person’s experience is unique. This is a crucial step in ensuring that all individuals with disabilities have equal rights and access to support systems.

Right to Equality and Non-Discrimination

The RPWD Act, 2016, clearly states that no person with a disability should face discrimination. This applies to all aspects of life, including education, employment, healthcare, and public services.

The law ensures that individuals with disabilities are treated fairly and are not denied opportunities due to their condition.

If a person with a disability is denied admission to a school, rejected from a job, or refused access to a public place, they have the legal right to challenge this unfair treatment.

Employers, educators, and service providers must make reasonable accommodations to ensure inclusivity. For example, workplaces must provide necessary tools and facilities to help employees with disabilities perform their jobs effectively.

The law also prohibits harassment and abuse against individuals with disabilities. If someone faces mistreatment, they can seek legal action to protect their rights.

The goal of this provision is to create a society where persons with disabilities can live with dignity, without fear of exclusion or unfair treatment.

Education and Skill Development

Education is a fundamental right, and the RPWD Act strengthens protections for children and young adults with disabilities. Schools, colleges, and universities cannot deny admission to a student based on their disability.

Educational institutions must provide inclusive learning environments, including special educators, assistive technology, and modified teaching methods when necessary.

To further support learning, the government offers scholarships, financial aid, and skill development programs.

Special education centers and vocational training institutes also play a role in equipping individuals with disabilities with the knowledge and skills they need to build successful careers.

Inclusive education benefits not just persons with disabilities but society as a whole. When schools and universities embrace diversity, they create a culture of acceptance and mutual respect.

Employment Opportunities and Workplace Rights

Securing a job can be a major challenge for individuals with disabilities, but the RPWD Act takes steps to improve employment prospects.

Government organizations and public sector companies must reserve 4% of jobs for persons with disabilities. This includes opportunities in various roles, ensuring that individuals with disabilities have equal access to employment.

Private companies are encouraged to adopt inclusive hiring practices and create workplaces that are accessible and accommodating.

Employers must provide necessary adjustments, such as flexible work hours, assistive devices, and modified workspaces, to help employees with disabilities succeed.

If an individual faces discrimination at work due to their disability, they have the right to seek legal action. Companies that fail to comply with the law may face penalties.

By promoting equal employment opportunities, the RPWD Act ensures that persons with disabilities can contribute to the workforce, achieve financial independence, and pursue fulfilling careers.

For a society to be truly inclusive, persons with disabilities must be able to navigate public and private spaces without barriers. The RPWD Act, 2016, makes accessibility a legal right, ensuring that individuals with disabilities can live independently and participate fully in society.

Accessibility and the Right to an Inclusive Environment

For a society to be truly inclusive, persons with disabilities must be able to navigate public and private spaces without barriers. The RPWD Act, 2016, makes accessibility a legal right, ensuring that individuals with disabilities can live independently and participate fully in society.

Accessibility is not just about physical spaces—it extends to transportation, digital platforms, and even communication.

Making Public Spaces Inclusive

One of the most significant provisions of the RPWD Act is the requirement that all public buildings, offices, hospitals, schools, and recreational spaces must be accessible to persons with disabilities.

This means that government and private establishments must provide ramps, elevators, accessible washrooms, and signage in braille where needed.

Buildings that are newly constructed must follow accessibility guidelines, and existing structures must be modified to ensure compliance.

Despite these regulations, accessibility remains a challenge in many parts of India. While some cities have taken steps to make public spaces disability-friendly, many government offices, courts, and educational institutions still lack basic infrastructure like ramps and elevators.

For individuals using wheelchairs, crutches, or prosthetic limbs, navigating such environments can be difficult and frustrating. The law requires authorities to address these issues, and individuals can file complaints if accessibility is denied.

Accessible Transport and Mobility Rights

Public transportation is another area where accessibility is essential. The RPWD Act mandates that buses, trains, metro systems, and airports must be designed in a way that allows persons with disabilities to travel comfortably and safely.

This includes the provision of low-floor buses, reserved seating, audio announcements, and visual aids for those with visual or hearing impairments.

Airports and railway stations are required to offer assistance services, including wheelchair support and priority boarding. However, implementation varies, and many transportation systems in India still fall short of these standards.

Some railway stations lack ramps or accessible restrooms, and buses in many cities remain difficult for wheelchair users to board.

Complaints about inaccessible transport services can be addressed to the concerned authorities. If necessary, legal action can be taken to ensure that transport providers meet the required accessibility standards.

Digital Accessibility and the Right to Information

In today’s digital world, access to information is as important as access to physical spaces. The RPWD Act recognizes this and ensures that websites, mobile applications, and government portals must be designed in a way that allows persons with disabilities to use them without difficulty.

For individuals with visual impairments, screen reader-friendly websites are essential. Those with hearing impairments require captioning and sign language support for digital content.

The law mandates that public services, banking systems, and educational platforms follow accessibility guidelines, ensuring that persons with disabilities do not face barriers when using online resources.

Despite these legal requirements, many government and corporate websites in India still do not meet accessibility standards.

This creates difficulties for persons with disabilities when trying to apply for benefits, access healthcare services, or complete everyday tasks such as banking and bill payments. Organizations that fail to comply with digital accessibility norms can be held accountable under the law.

Enforcement and Accountability

While the RPWD Act, 2016, lays out strong accessibility provisions, implementation is often inconsistent. Many public and private entities do not comply with the law, and enforcement agencies struggle to ensure compliance across all sectors.

To address this, the Act requires the appointment of Accessibility Commissioners at the central and state levels. These officials are responsible for monitoring accessibility standards and ensuring that complaints related to accessibility barriers are addressed.

If a government office, business, or institution does not provide accessible facilities, individuals have the right to report the issue and seek corrective action.

A major challenge remains the lack of awareness and urgency in implementing accessibility laws. Many organizations treat accessibility as an afterthought rather than a fundamental requirement. Public pressure, advocacy, and legal interventions are often necessary to push for real change.

The RPWD Act, 2016, recognizes that persons with disabilities often face additional financial and healthcare challenges.

Social Security, Healthcare, and Financial Support

The RPWD Act, 2016, recognizes that persons with disabilities often face additional financial and healthcare challenges.

To address these needs, the law mandates provisions for social security, medical care, and financial support, ensuring that individuals with disabilities and their families receive the necessary assistance to live with dignity.

While these provisions exist, access to them remains a challenge due to bureaucratic hurdles and lack of awareness. Understanding these rights is essential to ensure that persons with disabilities receive the benefits they are entitled to.

Healthcare Rights and Accessible Medical Services

Healthcare is a fundamental right, and the RPWD Act makes it clear that persons with disabilities should have equal access to medical services without discrimination.

Hospitals, clinics, and healthcare facilities are required to provide accessible infrastructure, including wheelchair-friendly entrances, sign language interpreters, and assistive devices for those with visual or hearing impairments.

Persons with disabilities also have the right to receive free healthcare in government hospitals, particularly for conditions related to their disability.

This includes diagnostic tests, treatment, rehabilitation programs, and necessary medical equipment such as prosthetics, mobility aids, and assistive devices.

The government has launched several initiatives to provide affordable healthcare, but access remains inconsistent, especially in rural areas where medical infrastructure is limited.

Another critical aspect of the Act is the need for insurance companies to offer health coverage for persons with disabilities. Previously, many individuals with disabilities faced difficulty obtaining medical insurance, as companies either denied coverage or charged high premiums.

The law now prohibits discrimination in the insurance sector, ensuring that persons with disabilities can access health coverage on an equal basis with others.

Social Security and Pension Benefits

Many individuals with disabilities, particularly those from economically weaker backgrounds, require financial assistance to support their daily lives. The government offers disability pensions to eligible individuals through various central and state-level schemes.

The Indira Gandhi National Disability Pension Scheme (IGNDPS) provides financial support to persons with disabilities who are unable to earn a livelihood. Additionally, many state governments have their own pension programs that offer monthly financial aid.

To avail of these benefits, individuals must obtain a disability certificate, which serves as official proof of disability. While this document is essential for accessing social security schemes, obtaining it can be a complicated and time-consuming process.

Many applicants face bureaucratic delays, multiple medical evaluations, and long waiting periods, making it difficult to claim their entitlements.

The government has introduced the Unique Disability Identity (UDID) Card, which aims to streamline the process and ensure that individuals with disabilities can easily access their benefits across different states.

This card serves as a single document for availing healthcare, pension, travel concessions, and other government services.

Financial Assistance and Self-Employment Opportunities

For persons with disabilities who wish to pursue self-employment or entrepreneurship, financial aid is available through government-backed loans and grants.

The National Handicapped Finance and Development Corporation (NHFDC) provides low-interest loans to individuals with disabilities to start businesses, pursue vocational training, or acquire assistive devices.

These initiatives encourage financial independence and enable individuals to create sustainable livelihoods.

Additionally, persons with disabilities are entitled to tax benefits under the Income Tax Act, Section 80U, which provides deductions based on the severity of the disability.

Parents or guardians of persons with disabilities can also claim tax exemptions under Section 80DD, reducing their financial burden.

Despite these provisions, many individuals remain unaware of the financial benefits they can claim. Lack of proper dissemination of information and complex application procedures prevent eligible persons from receiving the support they need.

More awareness campaigns, simplified application processes, and better coordination between government departments are needed to ensure that these benefits reach those who need them the most.

Challenges in Availing Social Security Benefits

While the RPWD Act has created strong provisions for financial and social security support, implementation remains a key challenge.

Many persons with disabilities struggle to obtain their rightful benefits due to a lack of information, cumbersome documentation requirements, and inefficient government processes.

In rural areas, where access to government offices and healthcare facilities is limited, these problems are even more pronounced.

Advocacy groups and NGOs play an essential role in bridging this gap by helping individuals apply for disability benefits, assisting with documentation, and ensuring that government policies are implemented effectively.

Legal interventions are sometimes required when individuals are unfairly denied their benefits.

Ensuring that social security programs are accessible, transparent, and efficient is crucial to achieving the true objectives of the RPWD Act.

Persons with disabilities should not have to struggle to claim their basic rights. Simplifying procedures, increasing public awareness, and holding authorities accountable for delays and inefficiencies will go a long way in making these provisions more effective.

The effectiveness of any law depends on how well it is enforced. The RPWD Act, 2016, provides clear legal remedies for persons with disabilities who face discrimination, denial of rights, or inaccessibility in public spaces.

Legal Remedies and Enforcement of Rights

The effectiveness of any law depends on how well it is enforced. The RPWD Act, 2016, provides clear legal remedies for persons with disabilities who face discrimination, denial of rights, or inaccessibility in public spaces.

While the law outlines strong protections, the real challenge lies in ensuring that these rights are upheld and that individuals can seek justice when their rights are violated.

Understanding how to report violations, file complaints, and take legal action is essential in making the Act truly effective.

How to Report Discrimination and Violations

Persons with disabilities who experience discrimination, workplace bias, or denial of public services have the right to file a complaint with the appropriate authorities.

The first step is to approach the organization or institution where the violation occurred. If the issue is not resolved, individuals can escalate the complaint to the State Commissioner for Persons with Disabilities.

Every state in India has a commissioner responsible for handling disability rights violations, ensuring that individuals receive fair treatment and that organizations comply with the law.

In cases of serious discrimination—such as wrongful termination from a job, denial of education, or refusal to provide healthcare—legal intervention may be necessary.

Individuals can file a case with the Chief Commissioner for Persons with Disabilities at the national level. If the violation is severe, legal petitions can be submitted to the High Court or the Supreme Court of India, demanding corrective action and penalties for non-compliance.

Despite these legal avenues, many persons with disabilities face challenges in seeking justice. Bureaucratic delays, lack of awareness, and legal costs often discourage individuals from pursuing complaints.

Advocacy groups and legal aid organizations provide essential support in these cases, helping individuals navigate the legal system and fight for their rights.

Penalties for Non-Compliance

To ensure that the RPWD Act is followed, the law includes penalties for those who violate its provisions.

Any person or institution found guilty of discriminating against persons with disabilities, denying them access to services, or failing to provide reasonable accommodations can face fines and legal action.

For first-time offenses, fines can go up to ₹10,000, while repeated violations can result in fines of up to ₹5,00,000 and even imprisonment in extreme cases.

Government officials who fail to enforce the law can also be held accountable. Authorities responsible for ensuring accessibility, education, and employment rights must comply with the Act’s requirements, and failure to do so can result in disciplinary action.

Although these penalties exist, enforcement remains a challenge. Many cases of non-compliance go unpunished due to slow legal proceedings and lack of strict monitoring.

Stronger regulatory oversight, faster legal resolution, and public awareness are necessary to ensure that penalties serve as an effective deterrent.

Role of NGOs and Legal Aid Organizations

Non-governmental organizations (NGOs) and legal aid groups play a crucial role in upholding the rights of persons with disabilities.

These organizations provide free legal assistance, file public interest litigations (PILs) on behalf of affected individuals, and push for stricter implementation of the law.

They also conduct awareness campaigns, educating persons with disabilities about their rights and how to seek legal help when needed.

Some organizations work directly with government agencies to improve policy implementation, while others focus on community-based support.

By bridging the gap between law and real-world practice, these advocacy groups ensure that disability rights are not just written policies but are actively enforced.

The Need for Stronger Legal Awareness

One of the biggest obstacles to legal enforcement is the lack of awareness among persons with disabilities about their rights and how to exercise them.

Many individuals are unaware that they can file complaints, seek legal action, or demand accessibility improvements. Without proper knowledge of the legal system, many cases of discrimination and neglect go unchallenged.

Government agencies, disability rights groups, and legal organizations must work together to spread awareness about legal remedies.

Public campaigns, simplified legal procedures, and accessible complaint-filing systems can empower individuals to take action when their rights are violated.

For India to become a truly inclusive nation, legal protections must be backed by strong enforcement. Ensuring that violations are addressed swiftly, penalties are enforced, and individuals are educated about their rights is essential in making the RPWD Act a powerful tool for change.

The implementation of the Rights of Persons with Disabilities (RPWD) Act, 2016, has had a significant impact on Indian society.

The Impact of the RPWD Act on Society

The implementation of the Rights of Persons with Disabilities (RPWD) Act, 2016, has had a significant impact on Indian society.

While challenges remain, the Act has played a crucial role in improving accessibility, promoting equal opportunities, and changing the way disability is perceived in India.

By enforcing legal protections and encouraging inclusivity, this law has paved the way for a more equal and supportive environment for persons with disabilities.

Changing Attitudes Toward Disability

One of the most notable effects of the RPWD Act has been the gradual shift in societal attitudes toward disability. Historically, persons with disabilities were often marginalized, treated with pity, or seen as dependent on others.

The Act, by framing disability rights as a matter of equality rather than charity, has contributed to a more progressive mindset.

With greater awareness, families are now more open to providing education and career opportunities for their children with disabilities.

Employers are beginning to recognize the value that persons with disabilities bring to the workforce, and public spaces are slowly becoming more inclusive.

Although stigma still exists, the legal framework of the RPWD Act has given persons with disabilities the confidence to assert their rights and demand equal treatment.

Improvements in Accessibility and Infrastructure

The RPWD Act’s mandate on accessibility has led to significant improvements in public infrastructure. Many new government buildings, metro stations, and airports now feature ramps, elevators, and designated seating for persons with disabilities.

Cities like Delhi, Bengaluru, and Mumbai have taken steps to make public transport more accessible, introducing wheelchair-friendly buses and accessible metro stations.

Educational institutions have also begun making changes to accommodate students with disabilities.

Schools and universities are implementing policies to ensure inclusive classrooms, providing assistive technology, and hiring special educators to support students with learning difficulties.

These changes are making it easier for children and young adults with disabilities to pursue their education without unnecessary barriers.

However, while progress has been made, full accessibility remains a work in progress. Many older buildings still lack proper facilities, and rural areas are far behind in implementing accessibility standards.

Continued government monitoring and community advocacy are necessary to ensure that accessibility improvements are implemented nationwide.

Economic Empowerment and Job Opportunities

The employment provisions of the RPWD Act have had a significant impact on job opportunities for persons with disabilities. Government agencies and public sector enterprises have been more active in hiring individuals under the 4% reservation policy.

Private companies, encouraged by tax benefits and corporate social responsibility (CSR) initiatives, have also started adopting inclusive hiring practices.

Vocational training programs and skill development initiatives have further helped individuals with disabilities enter the workforce.

Organizations such as the National Handicapped Finance and Development Corporation (NHFDC) are providing funding and resources for persons with disabilities to start their own businesses, fostering economic independence.

Despite these improvements, employment discrimination remains a challenge. Many employers still hesitate to hire persons with disabilities due to misconceptions about their productivity or the cost of workplace accommodations.

Advocacy efforts and awareness campaigns must continue to address these biases and promote a truly inclusive job market.

Legal Empowerment and Access to Justice

The RPWD Act has empowered individuals with disabilities to seek justice when their rights are violated. More persons with disabilities are now filing complaints and challenging discrimination in education, employment, and public services.

High-profile legal cases and public interest litigations (PILs) have brought national attention to disability rights issues, leading to stronger enforcement of the law.

The establishment of State Commissioners for Persons with Disabilities has provided a formal platform for individuals to report violations and demand action.

While delays in the legal system remain a concern, increased awareness and legal support from disability rights organizations have made it easier for persons with disabilities to fight for their rights.

A Long Road Ahead

While the RPWD Act has been a landmark step in protecting the rights of persons with disabilities, the journey toward full inclusion is far from over.

Many provisions of the law still need stronger implementation, particularly in rural areas where accessibility and awareness are limited.

Government agencies must take more proactive measures to ensure compliance, and public attitudes must continue to evolve toward greater acceptance and inclusion.

To truly make India a disability-inclusive nation, ongoing collaboration is needed between policymakers, businesses, educators, and society at large.

Every individual has a role to play in creating an environment where persons with disabilities are treated with dignity, respect, and equality.

Conclusion

The Rights of Persons with Disabilities Act, 2016, has been a major step forward in ensuring equality, dignity, and inclusion for persons with disabilities in India. By expanding legal protections, improving accessibility, and promoting equal opportunities in education and employment, the Act has laid a strong foundation for a more inclusive society. However, the true impact of this law depends on its proper implementation and enforcement.

While progress has been made, challenges remain. Many public spaces are still not fully accessible, employment opportunities for persons with disabilities need to increase, and societal attitudes must continue to evolve. Greater awareness, stronger enforcement, and active participation from individuals, businesses, and government agencies are essential to closing these gaps.

For persons with disabilities, knowing their rights is the first step toward empowerment. Whether it’s accessing education, securing a job, or demanding accessibility, legal protections exist to ensure fair treatment. By standing up for these rights and advocating for better implementation, we can move closer to a truly inclusive India.

If you or someone you know is looking for high-quality prosthetics or rehabilitation support, Robobionics is here to help. Contact us today to explore our innovative solutions!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.