Explore inclusive education policies for disabled students in India, including higher education, accommodations, and legal rights under disability laws.

Disability Rights in Education: Inclusive Schooling and Higher Education Policies

Education is a powerful tool that shapes the future of individuals and society. Every child, regardless of ability, has the right to learn in an environment that supports their growth. For children and young adults with disabilities, access to quality education is essential for building independence, confidence, and career opportunities. However, many face barriers in schools and universities, from physical inaccessibility to a lack of learning support.

Inclusive education ensures that students with disabilities receive the same learning opportunities as their peers, in schools and colleges that are designed to accommodate their needs. The Indian government has introduced policies to promote accessible schooling and higher education, but there is still a long way to go in ensuring full inclusion.

Inclusive education means that students with disabilities study alongside their peers in regular schools and universities, with the necessary support to help them succeed.

Understanding Inclusive Education for Students with Disabilities

What is Inclusive Education?

Inclusive education means that students with disabilities study alongside their peers in regular schools and universities, with the necessary support to help them succeed.

It focuses on removing barriers that prevent children with disabilities from participating fully in the learning process.

Instead of placing students with disabilities in separate institutions, inclusive education ensures that all students, regardless of their physical, sensory, intellectual, or developmental challenges, receive the same learning opportunities in a supportive environment.

This approach benefits not only students with disabilities but also their classmates and teachers. It encourages diversity, empathy, and collaboration, helping all students develop a better understanding of different abilities and experiences.

Schools that embrace inclusive education create a learning environment where every child is valued and given the tools to succeed.

Legal Framework Supporting Inclusive Education in India

India has introduced several laws and policies to protect the educational rights of children with disabilities.

The Right of Children to Free and Compulsory Education Act, 2009 (RTE Act) mandates free education for all children between the ages of 6 and 14, including those with disabilities.

It requires schools to provide necessary facilities such as accessible classrooms, trained special educators, and learning materials adapted for students with different needs.

The Rights of Persons with Disabilities (RPWD) Act, 2016 further strengthens the right to education by stating that no child with a disability should be denied admission to any educational institution.

The law also requires schools and colleges to make their campuses physically accessible and provide reasonable accommodations such as extra time during exams, scribes for students with visual impairments, and assistive technology for learning.

Another key policy is the National Education Policy (NEP) 2020, which emphasizes inclusive education as a priority.

It calls for more investment in teacher training, assistive learning tools, and flexible curriculum structures to ensure that students with disabilities receive an equitable education.

The policy highlights the need to integrate special education into mainstream schools rather than segregating students into separate institutions.

Barriers to Inclusive Schooling

Despite strong legal protections, many children with disabilities still struggle to access quality education. One of the biggest challenges is the lack of accessibility in schools.

Many government and private schools still do not have ramps, elevators, or accessible washrooms, making it difficult for students with mobility impairments to attend classes.

Another major issue is the shortage of trained special educators. While the government has mandated that schools hire teachers with expertise in special education, there are still not enough professionals to meet the growing demand.

This means that many students with disabilities do not receive the individualized attention and support they need to thrive in a classroom setting.

Social stigma and discrimination also play a role in limiting educational opportunities for children with disabilities. Many families are hesitant to send their children to school due to fear of bullying or exclusion.

In some cases, schools refuse admission to children with disabilities, despite legal protections guaranteeing their right to education.

The lack of assistive technology and learning materials further creates difficulties for students with disabilities.

Children with visual impairments may not have access to Braille books, while students with hearing impairments may struggle without sign language interpreters.

Without these essential tools, students with disabilities often fall behind their peers, leading to frustration and dropout rates.

For many students with disabilities, the transition from school to higher education presents new challenges.

Higher Education Policies for Students with Disabilities

Access to Universities and Colleges

For many students with disabilities, the transition from school to higher education presents new challenges.

While inclusive schooling policies have improved accessibility at the primary and secondary levels, colleges and universities still have significant gaps in providing the necessary support for disabled students.

Many institutions are not fully equipped to accommodate students with mobility impairments, sensory disabilities, or learning difficulties.

Despite these challenges, legal protections exist to ensure that students with disabilities can pursue higher education without discrimination.

The Rights of Persons with Disabilities (RPWD) Act, 2016 mandates that all higher education institutions, including universities and technical colleges, must provide accessible infrastructure and learning accommodations.

This includes ramps, elevators, accessible restrooms, and assistive devices such as screen readers and Braille materials for visually impaired students.

The University Grants Commission (UGC) has also introduced guidelines to make higher education more inclusive.

Under these regulations, universities must provide disability-friendly facilities, offer financial assistance, and ensure that examinations and teaching methods are adapted to meet the needs of disabled students.

Reservation Policies and Financial Support

To promote higher education among persons with disabilities, the government has implemented reservation policies in public universities and colleges.

As per UGC guidelines, 5% of seats in all government-funded higher education institutions are reserved for students with disabilities. This ensures that more disabled students have the opportunity to pursue degrees and professional courses.

In addition to seat reservations, students with disabilities can access financial aid to cover tuition fees, study materials, and assistive devices.

The National Scholarship Scheme for Persons with Disabilities provides financial assistance for undergraduate and postgraduate students, covering educational expenses, hostel fees, and transportation costs.

Several state governments also offer scholarships to disabled students pursuing higher education.

For students enrolling in technical and vocational education, the All India Council for Technical Education (AICTE) has special schemes to support their learning. These include fee waivers, skill development programs, and adapted training modules for students with disabilities.

Challenges in Higher Education

Despite legal mandates, many universities still lack the necessary infrastructure to support students with disabilities. Some institutions fail to provide ramps, elevators, or accessible classrooms, making it difficult for students with mobility impairments to navigate campuses.

The availability of assistive technology remains inconsistent across colleges. While some universities offer computer labs with screen-reading software for visually impaired students, others lack even basic support services.

Many students struggle with inaccessible course materials, as professors often provide handwritten notes or printed study materials without digital alternatives.

Another significant challenge is the lack of disability-friendly examination policies. While some universities allow extra time for disabled students during exams, others have rigid rules that do not accommodate their needs.

Students who require scribes, alternative testing formats, or digital submissions often face bureaucratic hurdles in securing these accommodations.

Additionally, there is a gap in faculty training when it comes to teaching students with disabilities. Many professors are unaware of how to adapt their teaching methods for students with different learning needs.

Sensitization programs for faculty members can help bridge this gap and create a more inclusive academic environment.

Career Opportunities After Higher Education

Securing a job after completing higher education is another challenge for students with disabilities. While the government provides job reservations in public sector employment, the private sector still lacks strong policies for disability inclusion.

Many companies hesitate to hire disabled candidates due to misconceptions about their abilities or concerns over workplace accessibility.

To address this, universities need to offer career counseling and placement support specifically tailored for students with disabilities.

Internship programs, vocational training, and employer partnerships can help bridge the gap between education and employment, ensuring that students with disabilities have equal opportunities to build successful careers.

Technology plays a crucial role in making education more accessible for students with disabilities.

The Role of Technology in Inclusive Education

Assistive Technology for Learning

Technology plays a crucial role in making education more accessible for students with disabilities.

With advancements in digital tools and assistive devices, learning has become more inclusive, enabling students to overcome traditional barriers in both school and higher education.

Assistive technology helps students with different types of disabilities, whether they have visual impairments, hearing loss, mobility challenges, or learning disabilities.

For visually impaired students, screen-reading software such as JAWS (Job Access With Speech) and NVDA (NonVisual Desktop Access) enable them to navigate digital content.

These tools read out text from a computer screen, allowing students to access books, assignments, and online resources independently. Braille displays and digital Braille notetakers further enhance their learning experience.

For students with hearing impairments, real-time captioning and speech-to-text software have made it easier to understand lectures.

Universities can incorporate live transcription services during classes, allowing students who are deaf or hard of hearing to follow discussions in real time. Video-based learning with Indian Sign Language (ISL) interpretation is another effective way to improve accessibility.

Mobility-impaired students who struggle with writing can benefit from voice-to-text software, adaptive keyboards, and eye-tracking technology.

These tools allow students with limited hand movement to complete assignments, take notes, and communicate with their peers and professors without physical strain.

Online Learning and Digital Accessibility

The rise of online education has opened new opportunities for students with disabilities. Virtual classrooms eliminate many physical barriers, allowing students to attend lectures from home without worrying about inaccessible transportation or campus infrastructure.

However, the accessibility of online education platforms remains a challenge.

Many educational websites and online learning portals are not designed with accessibility in mind. Images without alternative text, complex navigation, and lack of screen-reader compatibility make it difficult for visually impaired students to access study materials.

Similarly, students with hearing impairments may struggle if lecture videos do not include captions or sign language interpretation.

To ensure inclusivity in online education, universities and e-learning platforms must follow Web Content Accessibility Guidelines (WCAG), which outline best practices for making digital content accessible.

Simple adjustments, such as providing transcripts for audio content, ensuring color contrast for better readability, and making websites compatible with assistive technology, can significantly improve the learning experience for students with disabilities.

Government Initiatives for Digital Inclusion

The Indian government has taken steps to promote digital accessibility in education. The Sugamya Bharat Abhiyan (Accessible India Campaign) aims to make digital services, including educational resources, accessible to persons with disabilities.

Under this initiative, universities and schools are encouraged to adopt inclusive digital learning methods and provide assistive technologies to students who need them.

The e-Pathshala and DIKSHA platforms, launched by the Ministry of Education, provide digital textbooks and interactive learning materials in multiple formats, including audio and video.

Efforts are being made to include accessibility features such as text-to-speech conversion and sign language explanations to make these resources more inclusive.

Additionally, the National Institute of Open Schooling (NIOS) and other distance education programs have started offering customized learning modules for students with disabilities.

These programs allow flexible learning schedules, enabling students to study at their own pace without the pressure of traditional classroom settings.

The Need for Further Innovation

While technology has significantly improved accessibility in education, there is still a long way to go in fully integrating assistive tools into mainstream learning.

Many schools and universities lack the budget or awareness to implement inclusive technology. Moreover, many students with disabilities, especially those from economically weaker backgrounds, cannot afford expensive assistive devices.

Government subsidies and financial aid programs should be expanded to provide free or low-cost assistive technology to students who need them. Partnerships with tech companies can further help in developing affordable solutions tailored to the needs of disabled learners in India.

By embracing technology and making digital education truly inclusive, India can ensure that students with disabilities receive equal learning opportunities, empowering them to pursue their academic goals without barriers.

Teachers play a central role in creating an inclusive learning environment for students with disabilities. While laws and policies mandate accessibility in education, the success of inclusive schooling and higher education depends largely on how well teachers are trained to support diverse learning needs.

The Role of Teachers and Educational Institutions in Inclusive Learning

Training Educators for Inclusive Classrooms

Teachers play a central role in creating an inclusive learning environment for students with disabilities. While laws and policies mandate accessibility in education, the success of inclusive schooling and higher education depends largely on how well teachers are trained to support diverse learning needs.

Unfortunately, many educators in India do not receive adequate training on how to teach students with disabilities. This lack of awareness leads to unintentional exclusion, where disabled students struggle to keep up simply because teachers are not equipped to provide necessary support.

To address this gap, teacher training programs must incorporate special education modules as part of standard training. All educators should be taught basic strategies to accommodate students with different disabilities.

For example, teachers working with visually impaired students should know how to provide verbal descriptions of visual content, while those teaching students with hearing impairments should be familiar with Indian Sign Language (ISL) or alternative communication methods.

Schools and universities must also encourage continuous professional development for educators through workshops and certification programs in inclusive teaching.

Programs like the Diploma in Special Education (D.Ed SE) and the Bachelor of Education in Special Education (B.Ed SE) train teachers specifically for working with students with disabilities.

However, mainstream educators should also be required to undergo at least basic disability awareness training, so they can adapt their teaching styles to different learning needs.

Creating Disability-Friendly Campuses

Inclusive education is not just about policies—it requires real changes in the way schools and universities function on a daily basis.

Creating a disability-friendly campus is essential for ensuring that students with disabilities feel welcome and can participate fully in academic and extracurricular activities.

Physical accessibility is one of the first and most important steps. Many educational institutions in India still lack ramps, elevators, and accessible restrooms, making it difficult for students with mobility impairments to move around.

Even when physical infrastructure is in place, poor maintenance often makes these facilities unusable. Schools and colleges must take accessibility seriously by conducting regular audits to ensure that buildings, libraries, hostels, and recreational areas are truly barrier-free.

Apart from infrastructure, the learning environment itself must be adapted to accommodate students with disabilities.

Classroom seating arrangements should allow easy access for wheelchair users, while lecture halls should have assistive listening devices for students with hearing impairments.

Visual learning aids should be available in alternative formats such as large print or digital text for visually impaired students.

In higher education institutions, additional services such as disability resource centers can provide specialized support. These centers can offer counseling, assistive technology, study materials in accessible formats, and peer mentoring programs.

Having a designated disability support officer in colleges and universities can also help students navigate administrative challenges and access the resources they need.

Encouraging Peer Support and Inclusive Learning Practices

Beyond infrastructure and teaching methods, inclusive education also requires a change in attitudes among students and faculty members.

Social stigma and misconceptions about disability can create an environment where students with disabilities feel isolated or excluded. Schools and universities must actively promote disability awareness and foster a culture of empathy and support.

One of the most effective ways to do this is through peer support programs. Encouraging students without disabilities to volunteer as study buddies or note-takers for their disabled classmates can create a more collaborative learning environment.

Universities can also establish student-led disability advocacy groups that work towards promoting inclusivity on campus.

Inclusive learning practices such as group projects, interactive discussions, and flexible teaching methods benefit all students, not just those with disabilities.

By shifting away from rigid lecture-based instruction and embracing diverse teaching strategies, educational institutions can ensure that every student—regardless of ability—has an equal opportunity to succeed.

The Responsibility of Educational Institutions

Educational institutions have a responsibility to go beyond legal compliance and actively work towards making their campuses inclusive.

Schools and colleges should not wait for students with disabilities to request accommodations—they should proactively implement policies that make learning accessible for everyone.

Strong leadership from school administrators and university management is essential in driving change.

Institutions should allocate dedicated budgets for accessibility improvements, hire trained disability coordinators, and engage with organizations that specialize in inclusive education.

By prioritizing inclusivity at every level, from school classrooms to university lecture halls, India can take meaningful steps toward ensuring that students with disabilities receive the education they deserve.

While India has strong legal frameworks supporting inclusive education, implementation remains a challenge.

Government Policies and Future Steps for Inclusive Education

Strengthening the Implementation of Existing Policies

While India has strong legal frameworks supporting inclusive education, implementation remains a challenge.

The Right to Education (RTE) Act, 2009, the Rights of Persons with Disabilities (RPWD) Act, 2016, and the National Education Policy (NEP) 2020 all emphasize the need for accessible learning environments.

However, in many parts of the country, schools and universities are still not fully equipped to meet the needs of students with disabilities.

One of the major gaps in policy implementation is the lack of accountability. Many educational institutions fail to comply with accessibility guidelines simply because there are no strict penalties for non-compliance.

The government needs to introduce stronger monitoring systems where schools and universities are regularly audited for accessibility and inclusive practices.

Institutions that fail to implement necessary changes should face consequences, while those that make significant progress should receive incentives and additional funding.

Another challenge is the uneven distribution of resources. Urban schools and universities often have better access to special educators, assistive technology, and disability support services, while rural institutions lag behind.

The government must ensure that funding for inclusive education reaches every corner of the country, particularly in remote areas where children with disabilities are often left behind.

Increasing Financial Aid and Scholarships

For many students with disabilities, financial constraints are a significant barrier to accessing quality education. While various scholarships and grants exist, the process of applying for these funds can be complex and bureaucratic.

The government should work towards simplifying application procedures, ensuring that students can easily access financial aid without unnecessary delays.

Scholarship amounts should also be revised periodically to match inflation and the rising costs of education.

Currently, many financial aid programs offer limited support, which is not always enough to cover tuition fees, accommodation, and assistive technology.

Increasing the budget for disability education programs will enable more students to pursue higher studies without financial burden.

Expanding Vocational and Skill-Based Training

Not all students with disabilities choose the traditional academic route. Many prefer vocational training programs that equip them with job-ready skills.

The Skill India Mission has introduced various training programs for persons with disabilities, but these need to be expanded to include a wider range of career options.

Inclusive vocational training should be provided in areas such as IT, healthcare, hospitality, and creative industries, ensuring that students with disabilities have diverse career choices.

More partnerships between educational institutions and industries can also help create direct employment opportunities for graduates with disabilities.

India is making progress towards creating an inclusive education system, but there is still much work to be done. The focus should now be on turning policies into action, ensuring that every child and young adult with a disability has access to the education they deserve.

Conclusion

India is making progress towards creating an inclusive education system, but there is still much work to be done. The focus should now be on turning policies into action, ensuring that every child and young adult with a disability has access to the education they deserve.

To truly achieve inclusive education, there needs to be a cultural shift in how disability is perceived. Schools and universities should not see inclusivity as a burden but as an opportunity to create richer, more diverse learning environments. By fostering a mindset of acceptance and support, educational institutions can build a future where students with disabilities are not just accommodated but fully integrated into the learning community.

The journey towards inclusive education is not just the responsibility of the government but of educators, policymakers, parents, and society as a whole. By working together to break down barriers and create opportunities, we can ensure that every student—regardless of ability—has the chance to achieve their full potential.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.