Discover how to file for social security benefits in India as a disabled person. Learn eligibility, required documents, and step-by-step application details.

Filing for Social Security Benefits as a Disabled Person in India

Living with a disability can bring many challenges, especially when it comes to financial security. In India, the government offers several social security benefits to help disabled individuals lead a more independent and dignified life. However, the process of applying for these benefits can feel complicated, with paperwork, eligibility requirements, and different schemes to navigate.

If you or a loved one are looking to apply for disability benefits in India, this guide will walk you through everything you need to know. We’ll explain the different schemes available, how to apply, what documents you need, and how to increase your chances of getting approved. By the end of this article, you’ll have a clear roadmap to help you access the financial support you deserve.

India has several government programs designed to support people with disabilities. These programs provide financial aid, medical assistance, and opportunities for employment.

Understanding Social Security Benefits for Disabled Persons in India

India has several government programs designed to support people with disabilities. These programs provide financial aid, medical assistance, and opportunities for employment.

The main goal of these benefits is to help disabled individuals live with dignity, reduce financial stress, and ensure they can participate fully in society.

Who is Eligible for Disability Benefits in India?

The first step in applying for social security benefits is understanding who qualifies. In India, disability benefits are provided under the Rights of Persons with Disabilities Act, 2016.

This law recognizes 21 types of disabilities, including blindness, hearing impairment, locomotor disability, cerebral palsy, autism spectrum disorder, and multiple sclerosis.

If you have any of these conditions and your disability is certified by a government hospital, you may be eligible for financial aid and other support.

One important factor is the percentage of disability. For many schemes, you need to have at least 40% disability, as certified by a medical board at a government hospital.

The certificate issued by the hospital serves as official proof of disability, which is required when applying for social security benefits.

Another key requirement is Indian citizenship. Most benefits are available only to Indian citizens, and some state-level schemes require residency proof of the particular state.

Income levels can also affect eligibility. While some schemes are open to all disabled individuals, others are meant specifically for people from economically weaker sections.

Government Programs That Provide Disability Benefits

The Indian government offers several programs to help disabled individuals financially. One of the most well-known schemes is the Indira Gandhi National Disability Pension Scheme (IGNDPS).

This program provides a monthly pension to people with severe disabilities who come from Below Poverty Line (BPL) families. The amount varies depending on the state, but it generally ranges from ₹300 to ₹500 per month, with some states offering additional top-ups.

Another major scheme is the National Handicapped Finance and Development Corporation (NHFDC), which provides loans at low interest rates to disabled individuals who want to start their own business or pursue higher education.

If you’re looking to improve your financial independence, this program can be a great option.

For government employees, the Employee Provident Fund Organization (EPFO) offers a Disability Pension Scheme under the Employees’ Pension Scheme (EPS), 1995.

If you have worked in a formal job and contributed to EPF for at least 10 years, you may qualify for a lifelong pension in case of total disability.

Additionally, many states have their own disability pension schemes. For example, Delhi’s Financial Assistance to Persons with Special Needs Scheme provides ₹2,500 per month, while Tamil Nadu’s Differently Abled Pension Scheme gives beneficiaries ₹1,000 per month.

Each state has different rules, so it is important to check with your local government office to understand what is available.

Filing for social security benefits as a disabled person in India involves several steps, but with the right guidance, the process can be smooth.

How to Apply for Disability Benefits in India

Filing for social security benefits as a disabled person in India involves several steps, but with the right guidance, the process can be smooth.

The most important thing to remember is that each scheme has its own requirements, and it is crucial to apply under the correct program to avoid delays.

The application process usually involves gathering the necessary documents, filling out the correct forms, and submitting everything to the right government office.

Getting Your Disability Certificate

Before applying for any benefits, you need to obtain a disability certificate from a government hospital. This certificate officially verifies your disability and its severity, which is essential for most government schemes.

To get this certificate, visit a government hospital in your district, where a medical board consisting of doctors and specialists will evaluate your condition.

Depending on the disability, you may need to undergo medical tests, after which the hospital will issue the certificate stating the percentage of disability. This certificate can be issued in either physical or digital format and remains valid for life unless specified otherwise.

For convenience, the Unique Disability ID (UDID) card has been introduced by the government. This card serves as a single document for various disability-related schemes and benefits.

You can apply for the UDID card online through the official government website. Having this card can make the process of applying for benefits much easier, as many schemes now accept it as proof of disability.

Submitting Your Application for Benefits

Once you have your disability certificate, the next step is to apply for the specific benefits you are eligible for. Most pension schemes, such as the Indira Gandhi National Disability Pension Scheme, require you to apply at your local social welfare office.

You will need to fill out the application form and submit it along with supporting documents, such as your disability certificate, Aadhaar card, income proof, and bank details.

Some states also allow online applications through their official websites, making the process more accessible.

For employment-related benefits, applications are usually handled by organizations such as the National Handicapped Finance and Development Corporation.

If you are applying for an education loan or a self-employment grant, you will need to submit additional documents like your educational certificates and business proposal.

Similarly, disability pension applications for government employees go through the Employee Provident Fund Organization, where applicants must provide employment records and EPF contribution details.

After submitting your application, there is usually a verification process where officials review your documents and may conduct a physical verification if required.

The approval timeline varies depending on the scheme, but it generally takes a few weeks to a few months. Once approved, the benefits are either directly transferred to your bank account or provided through government-run distribution centers.

Common Challenges and How to Overcome Them

While the government has made efforts to simplify the process, many applicants face delays and difficulties. One of the most common problems is missing or incorrect documentation.

To avoid this, ensure that all your documents are complete and up to date before submitting your application. If you are unsure about the requirements, visit your nearest social welfare office for guidance.

Another challenge is lack of awareness about available schemes. Many eligible individuals do not apply simply because they do not know about the benefits they can receive.

Checking government websites and seeking help from NGOs that support disabled individuals can be useful in finding the right schemes.

In some cases, applications get rejected without a clear reason. If this happens, you have the right to file an appeal or reapply with additional supporting documents. Seeking assistance from legal aid groups or disability rights organizations can help you navigate the appeals process.

Additional Support Beyond Financial Benefits

While financial assistance is a crucial part of social security for disabled individuals in India, there are several other types of support that can help improve the quality of life.

These include healthcare benefits, educational assistance, employment opportunities, and accessibility initiatives. Understanding these additional resources can help you maximize the support available to you and live a more independent life.

Healthcare Benefits for Disabled Individuals

Medical expenses can be a major burden for individuals with disabilities, especially when ongoing treatments, assistive devices, or rehabilitation are required.

The government provides free or subsidized medical treatment for disabled individuals through various health programs. One of the most important initiatives is the Rashtriya Swasthya Bima Yojana (RSBY), which provides health insurance coverage for families living below the poverty line, including people with disabilities.

This scheme covers hospitalization costs and major medical expenses, helping to reduce the financial strain of medical treatment.

In addition to RSBY, many states have specific health programs that offer free medical treatment, physiotherapy, and assistive devices such as wheelchairs, prosthetics, and hearing aids.

Government-run hospitals and institutions like the Artificial Limbs Manufacturing Corporation of India (ALIMCO) provide subsidized assistive devices to help disabled individuals improve mobility and independence.

If you require a prosthetic limb or any assistive device, you can apply through a local disability welfare office or a government hospital.

Educational Support and Scholarships

Access to education is a key factor in ensuring disabled individuals have equal opportunities in life. The government provides several schemes to support students with disabilities, making education more accessible at all levels.

Under the Sarva Shiksha Abhiyan (SSA), schools are required to provide inclusive education facilities, including special educators, assistive learning devices, and accessible infrastructure.

For higher education, scholarships are available through schemes such as the National Scholarship for Persons with Disabilities. This program provides financial assistance to students pursuing undergraduate, postgraduate, or professional courses.

Many universities and colleges also offer fee concessions, free hostel facilities, and support services for disabled students.

If you or your child is seeking higher education, checking with universities and government scholarship portals can help identify the best financial aid options available.

Employment Opportunities and Skill Development

Employment remains one of the biggest challenges for people with disabilities, but there are several government initiatives designed to help.

The Rights of Persons with Disabilities Act mandates that government and private companies reserve at least 4% of jobs for persons with disabilities.

If you are seeking a job, you can register at the Special Employment Exchange, which connects disabled job seekers with suitable employers.

Additionally, skill development programs are available through the National Handicapped Finance and Development Corporation. These programs offer vocational training, entrepreneurship support, and funding to help disabled individuals start their own businesses.

Several NGOs and government training centers also provide free training in areas such as computer skills, tailoring, and handicrafts, helping disabled individuals find stable employment and financial independence.

Beyond financial assistance and employment opportunities, accessibility and legal rights play a crucial role in ensuring that people with disabilities can lead independent and dignified lives.

Accessibility and Legal Rights for Disabled Individuals

Beyond financial assistance and employment opportunities, accessibility and legal rights play a crucial role in ensuring that people with disabilities can lead independent and dignified lives.

The Indian government has taken significant steps to improve accessibility in public spaces, promote disability rights, and ensure legal protection against discrimination.

Understanding these rights and knowing how to access them can empower disabled individuals to advocate for themselves and improve their quality of life.

Accessible Public Spaces and Transportation

One of the major challenges faced by disabled individuals in India is the lack of accessible infrastructure. Many public places, including offices, schools, and transportation systems, have not been designed with accessibility in mind.

However, the government has introduced policies to address these issues through the Accessible India Campaign (Sugamya Bharat Abhiyan). This initiative aims to make public buildings, transportation, and digital services more accessible for people with disabilities.

Under this campaign, government buildings are being retrofitted with ramps, elevators, and accessible restrooms. Railway stations and airports are also working towards making platforms and terminals more wheelchair-friendly.

For those who rely on public transport, several states have introduced concessional travel schemes. Disabled individuals can apply for free or discounted fares on buses and trains, which can significantly reduce their transportation costs.

In some cities, wheelchair-accessible taxis and ride-hailing services have also been introduced, providing greater mobility options.

If you encounter accessibility issues in a government office or public place, you have the right to file a complaint under the Rights of Persons with Disabilities Act, 2016.

Many government offices have grievance redressal systems to address accessibility concerns, and organizations advocating for disability rights can assist in taking further action if necessary.

Legal Protections and Anti-Discrimination Laws

The Rights of Persons with Disabilities Act, 2016, is a comprehensive law that protects disabled individuals from discrimination in employment, education, and public services.

Under this law, no employer can deny a job opportunity to a qualified candidate solely based on their disability. Similarly, educational institutions are required to provide equal learning opportunities, and public spaces must ensure accessibility.

If you face discrimination in the workplace, school, or any public setting, you have the right to file a complaint with the appropriate authorities.

Many states have appointed Disability Commissioners who are responsible for addressing grievances related to disability rights. Legal aid services and disability rights organizations can also assist in filing complaints and ensuring that your rights are protected.

Additionally, people with disabilities have access to reservations in education and government jobs. Many universities reserve seats for disabled students, and government departments have specific quotas to promote inclusive hiring.

If you are applying for a job or an educational institution, it is essential to check the reservation policies and ensure that you receive the benefits you are entitled to.

Financial and Tax Benefits

Apart from social security benefits, disabled individuals and their families can also avail of tax benefits to reduce financial burdens. The Indian government provides income tax deductions under Section 80U of the Income Tax Act for individuals with disabilities.

Depending on the severity of the disability, tax deductions can range from ₹75,000 to ₹1,25,000 per year. Similarly, parents or guardians of disabled dependents can claim deductions under Section 80DD for expenses related to medical treatment, education, and rehabilitation.

To claim these tax benefits, you will need a valid disability certificate from a government hospital and proof of expenses, if applicable.

Consulting a tax expert or checking the official Income Tax Department website can help ensure you maximize the deductions available to you.

Even if you meet all the eligibility criteria and submit the necessary documents, there is still a chance that your application for disability benefits may be rejected.

How to Appeal if Your Disability Benefit Application is Rejected

Even if you meet all the eligibility criteria and submit the necessary documents, there is still a chance that your application for disability benefits may be rejected.

This can be frustrating, but it is important to remember that a rejection is not the end of the road. You have the right to appeal and request a review of your application.

Understanding the reasons for rejection and knowing how to challenge the decision can significantly improve your chances of approval.

Common Reasons for Rejection

Applications for disability benefits may be rejected for several reasons. One of the most common issues is incomplete or incorrect documentation.

If you have submitted outdated income certificates, an incorrect disability certificate, or missing bank account details, your application may not be processed.

Another frequent reason is failure to meet eligibility requirements. Some schemes have strict income limits, and if your earnings exceed the specified threshold, your application may be denied.

Similarly, if your disability percentage is below 40%, you may not qualify for certain benefits. In some cases, government officials may reject applications due to clerical errors or misinterpretation of eligibility rules.

If your application is denied, the first step is to carefully review the rejection notice. Many times, the reason for rejection is clearly mentioned, and you may be able to resolve the issue by submitting additional documents or correcting errors.

If the reason is unclear, visiting the relevant government office and speaking to an official can help you understand the specific issue.

Steps to File an Appeal

The appeals process depends on the specific scheme under which you applied. In most cases, you can submit a formal request for reconsideration at the office where you originally applied.

This may involve filling out an appeal form and attaching any missing documents. Some states also allow appeals to be filed online through their government portals.

If your appeal is not resolved at the local level, you can escalate the matter by submitting a complaint to higher authorities, such as the District Disability Welfare Office or the State Social Welfare Department.

Many states have grievance redressal committees specifically for disability-related issues, and they can review your case more thoroughly.

In cases where you believe your application was unfairly rejected, you can seek legal assistance. Disability rights organizations and legal aid services can help you file a formal complaint with the Disability Commissioner’s office.

This office is responsible for ensuring that disabled individuals receive the benefits they are entitled to under the law.

Seeking Help from NGOs and Disability Support Groups

Navigating the appeals process can be challenging, but you do not have to do it alone. Many non-governmental organizations (NGOs) and disability rights groups provide free assistance to disabled individuals facing difficulties in accessing benefits.

Organizations such as the National Centre for Promotion of Employment for Disabled People (NCPEDP) and the Disability Rights India Foundation (DRIF) work to ensure that the rights of disabled individuals are upheld.

These organizations can help you understand your legal rights, guide you through the appeals process, and even provide legal representation if needed.

If you are struggling to get your disability benefits approved, reaching out to such groups can be a valuable step in securing the support you need.

Once you have successfully obtained disability benefits, it is important to ensure that you continue receiving them without any interruptions. Some benefits require periodic renewal, while others may need updated documentation over time.

Maintaining and Renewing Disability Benefits

Once you have successfully obtained disability benefits, it is important to ensure that you continue receiving them without any interruptions. Some benefits require periodic renewal, while others may need updated documentation over time.

Failing to comply with renewal requirements can lead to delays or discontinuation of payments, which can cause unnecessary financial stress. By staying informed and proactive, you can ensure that your benefits remain active without any issues.

Understanding the Renewal Process

The renewal process depends on the specific scheme you are enrolled in. Many disability pensions and financial assistance programs require beneficiaries to submit updated income proof, disability certificates, or bank details every few years.

This is done to verify that the recipient still qualifies for the benefit.

If you have a lifetime disability certificate, you may not need to renew your disability status. However, if your certificate was issued for a limited period, you must undergo a reassessment at a government hospital before it expires.

In such cases, it is best to start the renewal process a few months in advance to avoid delays.

For schemes such as the Indira Gandhi National Disability Pension Scheme, beneficiaries are often required to update their details with the local social welfare office annually.

Some states send renewal notices via SMS or post, but in many cases, you may need to check with the office proactively. If the renewal requires a physical verification, an official may visit your home to confirm your eligibility.

Keeping Your Bank and Aadhaar Details Updated

Most government benefits in India are directly transferred to bank accounts under the Direct Benefit Transfer (DBT) scheme.

If you change your bank account or update your Aadhaar details, you must inform the relevant authorities to avoid disruptions in payments. Failing to update your information can result in funds being withheld until corrections are made.

To update your details, visit the office where you initially applied for the benefit and submit a request for modification. Some states also offer online portals where beneficiaries can update their bank details or Aadhaar numbers without visiting an office.

Keeping your information current ensures that your benefits continue without unnecessary delays.

Reporting Changes in Disability Status or Financial Situation

In some cases, a beneficiary’s condition may improve, or their financial situation may change, affecting their eligibility for certain benefits.

If you experience a significant improvement in your disability status due to medical treatment or surgery, you may be required to undergo a reassessment.

Similarly, if your financial situation improves beyond the eligibility threshold of a particular scheme, you may need to report this change.

Failing to report changes in status can lead to complications later, including penalties or the requirement to repay benefits received.

If you are unsure about whether a change in your situation affects your eligibility, consulting with the social welfare office can help clarify your obligations.

What to Do If Your Benefits Are Suddenly Stopped

Sometimes, benefits may be discontinued due to technical reasons, missing paperwork, or government policy changes.

If your disability pension or financial aid suddenly stops, the first step is to check whether it is a temporary issue, such as a delay in government processing. Many times, missing a renewal deadline or failing to update Aadhaar details can lead to payment suspensions.

If you suspect that your benefits have been wrongfully stopped, visit the relevant government office and inquire about the reason. In most cases, submitting updated documents or completing a pending verification can resolve the issue.

If you are unable to restore your benefits through regular channels, reaching out to a disability rights organization or legal aid service can help you take further action.

Conclusion

Filing for social security benefits as a disabled person in India can feel overwhelming, but with the right information and guidance, you can successfully access the financial and social support you need. Understanding your eligibility, gathering the necessary documents, and following the correct application process are key steps in ensuring approval. If you face challenges along the way, knowing your rights and seeking help from government offices, NGOs, or legal aid organizations can make a significant difference.

Beyond financial benefits, India offers various programs to support disabled individuals in education, employment, healthcare, and accessibility. Making use of these resources can help you lead a more independent and fulfilling life. Keeping your documents updated, renewing your benefits on time, and staying informed about policy changes will ensure that you continue receiving the support you are entitled to.

If you or a loved one needs assistance in adapting to life with a disability, Robobionics is here to help. Our innovative prosthetic solutions, such as Grippy™, empower individuals to regain their independence and improve their quality of life. Book a free demo today and experience the future of advanced prosthetics.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.