Maximize your tax savings! Explore disability-related tax exemptions, deductions, and benefits available in India and how to claim them.

Disability and Tax Benefits: Exemptions and Deductions You Should Know

For persons with disabilities in India, managing finances can be challenging, especially with the added costs of medical care, assistive devices, and home modifications. However, the Indian government provides several tax benefits to reduce this financial burden. These benefits come in the form of income tax deductions and exemptions, helping individuals with disabilities and their families save money while ensuring a better quality of life.

Many people are unaware of the tax deductions they are eligible for, leading to missed opportunities for financial relief. If properly utilized, these benefits can help cover expenses such as medical treatments, special education, and assistive technology. The Income Tax Act, 1961, has specific provisions under sections 80U and 80DD, designed to provide tax relief for individuals with disabilities and those caring for dependents with disabilities.

The Indian government has introduced several tax provisions under the Income Tax Act, 1961, to provide financial relief for persons with disabilities and their families.

Understanding Tax Benefits for Persons with Disabilities

The Indian government has introduced several tax provisions under the Income Tax Act, 1961, to provide financial relief for persons with disabilities and their families.

These tax benefits help reduce taxable income, making it easier to manage medical expenses, rehabilitation costs, and daily living needs. The two most important sections related to disability tax benefits are Section 80U and Section 80DD.

Section 80U: Tax Deduction for Persons with Disabilities

Section 80U provides tax deductions for individuals who have been officially certified as persons with disabilities. This deduction is aimed directly at the person with a disability and helps lower their taxable income.

Unlike other tax deductions, this section does not require actual expenses to be shown—eligibility is based entirely on the level of disability.

To claim benefits under Section 80U, a person must have at least 40% disability as per the guidelines defined by the Rights of Persons with Disabilities (RPwD) Act, 2016.

The types of disabilities covered include visual impairment, hearing loss, cerebral palsy, locomotor disability, autism, and multiple disabilities, among others.

The deduction amount is ₹75,000 for individuals with at least 40% disability and ₹1,25,000 for those with severe disability (80% or more).

This amount is fixed, meaning it does not depend on actual expenses incurred. The main requirement is a medical certificate from a government-recognized hospital, which must be renewed periodically as per the rules.

Section 80DD: Tax Deduction for Families Caring for Persons with Disabilities

Section 80DD is designed for individuals who financially support a dependent with a disability. This deduction is meant for parents, spouses, or legal guardians who bear the expenses of medical treatment, rehabilitation, and daily care for a disabled family member.

The deduction structure under Section 80DD is similar to Section 80U. If the dependent has 40% to 79% disability, the deduction allowed is ₹75,000.

For severe disabilities (80% or more), the deduction increases to ₹1,25,000. Unlike other tax deductions, these amounts do not require proof of actual expenses but are granted based on eligibility.

However, to claim this deduction, the taxpayer must provide proof that expenses are being incurred for the welfare of the dependent.

This can include medical treatment receipts, expenses for rehabilitation, and contributions to disability insurance policies. The dependent must not have claimed Section 80U benefits separately, as a person cannot receive deductions under both sections simultaneously.

Understanding how to claim deductions under Section 80U and Section 80DD is crucial for ensuring that persons with disabilities and their families receive the financial relief they are entitled to.

Claiming Deductions Under Section 80U and 80DD

Understanding how to claim deductions under Section 80U and Section 80DD is crucial for ensuring that persons with disabilities and their families receive the financial relief they are entitled to.

Proper documentation and compliance with the tax regulations make the filing process smoother and reduce the chances of errors or delays.

Eligibility and Documentation for Section 80U

To claim tax benefits under Section 80U, a person must have a medically certified disability of at least 40% or more, as defined under the Rights of Persons with Disabilities (RPwD) Act, 2016.

The deduction applies directly to the taxpayer, provided they are the individual with a disability. No proof of actual expenses is required—only certification of the disability.

The primary document needed is a disability certificate issued by a recognized medical authority. Government hospitals, including district hospitals and state-run medical institutions, are authorized to issue these certificates.

If the disability is permanent, the certificate remains valid indefinitely. However, for conditions that require periodic reassessment, the certificate must be renewed as per the validity mentioned by the issuing authority.

When filing an income tax return (ITR), individuals claiming this deduction must submit the certificate along with their tax documents. If an old certificate has expired, a new one must be obtained before filing the claim.

Eligibility and Documentation for Section 80DD

Under Section 80DD, the deduction applies to taxpayers who financially support a dependent with a disability.

This dependent can be a spouse, child, parent, or sibling, provided they are entirely reliant on the taxpayer for their daily needs, medical treatment, and rehabilitation.

Importantly, the dependent should not have separately claimed Section 80U deductions—both sections cannot be claimed for the same individual.

To claim this deduction, the taxpayer must provide a disability certificate for the dependent, similar to the requirements under Section 80U.

Additionally, if a disability insurance policy or a long-term care plan has been purchased for the dependent, proof of premium payments must be submitted.

Insurance policies that qualify for this deduction must be approved by the Insurance Regulatory and Development Authority of India (IRDAI).

When filing the tax return, taxpayers should keep all supporting documents, including medical treatment bills, rehabilitation expenses, and insurance policy details.

While these documents may not always be required at the time of filing, they may be requested during tax assessments or audits.

Understanding the eligibility criteria and the required documentation is crucial for successfully claiming tax deductions under Section 80U and Section 80DD.

Eligibility and Documentation for Claiming Disability Tax Benefits

Understanding the eligibility criteria and the required documentation is crucial for successfully claiming tax deductions under Section 80U and Section 80DD.

The Income Tax Department has set clear guidelines on who qualifies for these benefits and what paperwork is necessary to support a claim.

Who is Eligible for Section 80U?

Section 80U is available to individuals who are certified as having a disability of 40% or more under the Rights of Persons with Disabilities (RPwD) Act, 2016.

The disability must be diagnosed and certified by a medical authority, which includes government hospitals, government-recognized private hospitals, or medical boards set up by state or central governments.

A person is considered eligible if they have any of the following disabilities:

  • Blindness or Low Vision
  • Hearing Impairment
  • Locomotor Disability (including amputations, paralysis, or congenital conditions)
  • Mental Retardation or Mental Illness
  • Autism Spectrum Disorder (ASD)
  • Cerebral Palsy
  • Multiple Disabilities

The deduction amount is fixed at ₹75,000 for disability between 40% and 79%, and ₹1,25,000 for severe disabilities (80% or more).

To claim this deduction, individuals must submit a disability certificate issued by a recognized medical authority along with their income tax return.

The certificate must clearly state the level of disability and the duration of its validity. If the certificate has an expiry date, the taxpayer must renew it before filing future claims.

Who is Eligible for Section 80DD?

Section 80DD applies to taxpayers who are financially responsible for the care of a dependent with a disability.

The dependent can be a spouse, child, parent, or sibling, but they must be fully dependent on the taxpayer for their financial needs. If the dependent has taxable income or claims Section 80U benefits separately, the taxpayer cannot claim deductions under Section 80DD.

To qualify, the dependent must have a minimum disability of 40%, and the taxpayer must provide proof that they are covering expenses related to:

  • Medical treatment (including doctor visits, medication, and therapy)
  • Rehabilitation expenses (such as physiotherapy, special education, or assistive technology)
  • Insurance premiums paid for a disability-specific policy under schemes such as LIC Jeevan Aadhar or Jeevan Vishwas

The deduction amount is ₹75,000 for moderate disabilities (40%-79%) and ₹1,25,000 for severe disabilities (80% or more).

Unlike other tax deductions, this benefit does not require actual expense proofs; however, documentation supporting the dependent’s disability status and medical needs is essential.

Required Documents for Claiming Tax Benefits

To claim Section 80U, an individual must submit:

  • A valid disability certificate issued by a government-recognized hospital or medical authority
  • A self-declaration stating that no other person is claiming benefits for the same disability
  • Income tax return (ITR) with details of the deduction under Section 80U

For Section 80DD, the taxpayer must provide:

  • A disability certificate for the dependent from a government-approved medical authority
  • Proof of expenses incurred for treatment and rehabilitation
  • Receipts for insurance premiums paid under disability insurance schemes (if applicable)
  • A declaration confirming that the dependent does not have separate taxable income or claim deductions under Section 80U

Having all documents in place before filing taxes ensures a smooth claim process and reduces the chances of queries from the Income Tax Department.

Filing for disability-related tax benefits is a straightforward process, but it requires careful documentation and attention to detail. Both Section 80U and Section 80DD deductions must be claimed when filing an Income Tax Return (ITR).

How to Claim Tax Deductions for Disability Benefits

Filing for disability-related tax benefits is a straightforward process, but it requires careful documentation and attention to detail. Both Section 80U and Section 80DD deductions must be claimed when filing an Income Tax Return (ITR).

Understanding how to properly include these deductions in the tax return ensures that individuals and families receive the full financial benefits they are entitled to.

Claiming Deductions Under Section 80U

Individuals with disabilities can claim the Section 80U deduction while filing their ITR under the “Deductions” section. Since this deduction is based on disability percentage rather than actual expenses, no medical bills or treatment receipts are required.

However, the taxpayer must ensure that a valid disability certificate is available, as the Income Tax Department may request verification. If the disability certificate has an expiry date, it must be renewed before the deduction can be claimed for future years.

The deduction amount—₹75,000 for disabilities between 40% and 79% and ₹1,25,000 for severe disabilities (80% or more)—is directly subtracted from taxable income, reducing the overall tax liability.

If an individual’s total taxable income is lower than the deduction amount, they will not owe any income tax for that financial year.

Claiming Deductions Under Section 80DD

For individuals supporting a dependent with a disability, claiming Section 80DD follows a similar process but requires additional supporting documents.

The deduction is also a fixed amount—₹75,000 for moderate disabilities and ₹1,25,000 for severe disabilities—regardless of actual expenses incurred. This benefit applies to a taxpayer’s spouse, child, parents, or siblings who are fully dependent on them for financial support.

To claim this deduction, the taxpayer must declare the dependent’s disability details in the ITR form and ensure that a disability certificate issued by a government-approved medical authority is available.

If the taxpayer is also paying for disability insurance policies like LIC Jeevan Aadhar or Jeevan Vishwas, receipts of premium payments should be kept as proof in case of future verification.

Unlike medical expense deductions, Section 80DD does not require itemized bills or treatment costs to be submitted. However, the taxpayer must be prepared to provide supporting documents if the Income Tax Department requests validation.

Filing Process and Documentation Submission

Taxpayers claiming deductions under Section 80U or 80DD should ensure that they are using the correct Income Tax Return (ITR) form based on their income category.

While most salaried individuals file ITR-1 or ITR-2, business owners and professionals may need ITR-3 or ITR-4. The deduction amount should be entered in the appropriate section under “Deductions under Chapter VI-A.”

It is recommended to file returns online using the e-filing portal of the Income Tax Department. This allows for faster processing and makes it easier to upload necessary documents if required.

While disability certificates are not mandatory for submission at the time of filing, they must be kept for record-keeping in case of an audit or tax assessment.

Once the tax return is filed, taxpayers should track the status of their return and refund (if applicable) through the Income Tax e-filing website.

The deductions under Section 80U and 80DD significantly reduce taxable income, ensuring that persons with disabilities and their families receive the financial relief they deserve.

Apart from deductions under Section 80U and Section 80DD, persons with disabilities and their caregivers may be eligible for additional tax benefits under various sections of the Income Tax Act, 1961.

Additional Tax Benefits for Persons with Disabilities

Apart from deductions under Section 80U and Section 80DD, persons with disabilities and their caregivers may be eligible for additional tax benefits under various sections of the Income Tax Act, 1961.

These provisions further ease financial burdens related to healthcare, assistive technology, and long-term planning. Understanding these benefits can help individuals maximize their tax savings while ensuring financial security.

Section 80D: Health Insurance Premiums for Persons with Disabilities

Medical expenses for persons with disabilities can be high, making health insurance a necessity.

Under Section 80D, taxpayers can claim deductions for premiums paid toward health insurance policies covering themselves or their dependents with disabilities.

The deduction limit is ₹25,000 per year for individuals below 60 years and ₹50,000 per year for senior citizens. If the policy covers a dependent parent with a disability, an additional deduction of ₹50,000 can be claimed.

To be eligible, the taxpayer must pay the premium for an insurance policy that covers hospitalization, medical expenses, or critical illness.

This deduction applies to policies purchased from government-recognized insurers and must be supported by premium payment receipts while filing tax returns.

Section 10(14): Transport Allowance for Employees with Disabilities

For salaried employees with disabilities, the Income Tax Act allows for tax-free transport allowances under Section 10(14).

Employees who face mobility challenges due to visual impairment, locomotor disability, or other physical disabilities can receive an exemption of ₹3,200 per month (₹38,400 per year) on their salary for transportation expenses.

This exemption is applicable regardless of actual travel costs and is designed to cover daily commuting expenses. Employers generally include this allowance in the employee’s salary structure, and no separate proof of transportation expenses is required.

However, employees must submit a disability certificate to their employer to qualify for this benefit.

Exemption on Capital Gains for Disability-Friendly Modifications

Persons with disabilities who need to modify their homes or vehicles for accessibility purposes may qualify for exemptions on capital gains tax.

If a property is sold and the proceeds are used to purchase or modify a new home to accommodate a disability, the capital gains tax may be waived under Sections 54 and 54F of the Income Tax Act.

Similarly, persons with disabilities who invest in wheelchair-accessible vehicles or assistive technology for personal use may be eligible for tax exemptions under specific state and central government schemes.

These exemptions vary by region and are often granted as part of disability welfare initiatives.

GST Concessions on Assistive Devices and Medical Equipment

The Goods and Services Tax (GST) Act provides tax relief on essential assistive devices and medical equipment for persons with disabilities.

Items such as wheelchairs, hearing aids, Braille books, prosthetic limbs, and orthopedic devices are taxed at a lower GST rate of 5% instead of the standard 18%.

For individuals purchasing high-cost medical equipment, these GST concessions help reduce the overall financial burden.

Many organizations working in the disability sector, including Robobionics, ensure that their assistive devices are covered under these concessions, making prosthetics and mobility aids more affordable.

While the tax deductions and exemptions available for persons with disabilities and their families provide significant financial relief, many taxpayers make errors that lead to missed benefits, rejected claims, or unnecessary complications.

Common Mistakes to Avoid When Claiming Disability Tax Benefits

While the tax deductions and exemptions available for persons with disabilities and their families provide significant financial relief, many taxpayers make errors that lead to missed benefits, rejected claims, or unnecessary complications.

Being aware of these mistakes can help ensure a smooth and hassle-free tax filing process.

Not Obtaining or Renewing a Valid Disability Certificate

One of the most common mistakes is failing to obtain a valid disability certificate from a government-recognized medical authority.

Since deductions under Section 80U and Section 80DD require official confirmation of disability status, not having the proper certificate can lead to claim rejection.

Many taxpayers assume that a private hospital’s certificate will be accepted, but the Income Tax Department only recognizes certificates issued by government hospitals or certified medical boards.

Additionally, some disability certificates come with an expiry date, especially for conditions that require periodic reassessment. If the certificate is not renewed in time, the taxpayer may lose their eligibility for deductions.

To avoid this, individuals must check the validity of their disability certificate and renew it before the deadline.

Claiming Both Section 80U and Section 80DD for the Same Individual

Another common mistake is attempting to claim both Section 80U and Section 80DD for the same person.

These deductions are mutually exclusive, meaning that if a person with a disability claims a deduction under Section 80U, their dependent family members cannot claim Section 80DD for them.

Similarly, if a family member is claiming Section 80DD for the dependent, the individual with a disability cannot claim Section 80U separately.

Taxpayers must decide which deduction works best for their financial situation. If a person with a disability has a taxable income, Section 80U may be more beneficial.

However, if the dependent does not earn taxable income, it is often better for a parent, spouse, or guardian to claim Section 80DD, as it allows them to reduce their taxable income.

Not Keeping Proper Documentation for Section 80DD Claims

Unlike Section 80U, which does not require proof of expenses, Section 80DD requires the taxpayer to prove that they are financially supporting a dependent with a disability.

Many taxpayers assume that simply having a disability certificate is enough, but in reality, they must also provide documents such as:

  • Medical treatment receipts from hospitals or clinics.
  • Insurance premium payment proofs if they are claiming deductions for disability insurance policies.
  • A self-declaration confirming that the dependent does not have taxable income or claim deductions separately.

Failing to keep these records can lead to complications if the Income Tax Department requests verification during tax assessment.

Even though itemized bills for every expense are not required at the time of filing, taxpayers must maintain proper documentation in case they are asked to provide proof later.

Filing Under the Wrong Income Tax Return (ITR) Form

Different taxpayers must use different Income Tax Return (ITR) forms based on their source of income.

Some individuals mistakenly file under ITR-1 (Sahaj), which is meant for simple salaried taxpayers, when they should be using ITR-2 or ITR-3 if they have multiple income sources, business income, or additional deductions.

Filing under the wrong form can lead to claim rejection or additional scrutiny from tax authorities.

To avoid this, taxpayers should check the official Income Tax e-filing website or consult a tax professional to ensure they are using the correct form. If errors are discovered after filing, an individual can still revise their return within the permitted timeframe to correct any mistakes.

Not Claiming Health Insurance Deductions Under Section 80D

Many taxpayers overlook the additional deduction under Section 80D for health insurance premiums covering persons with disabilities.

Even if they are aware of the benefits under Section 80U or Section 80DD, they often forget that medical insurance premiums paid for themselves or a disabled dependent can provide further tax savings.

To maximize benefits, taxpayers should ensure that they include both Section 80D and disability-related deductions when filing their tax returns.

If they are supporting a dependent parent with a disability, they may be eligible for two separate deductions—one for themselves and another for their parent’s insurance premium.

Ignoring GST Concessions on Assistive Devices

While most discussions on disability tax benefits focus on income tax deductions, many individuals miss out on GST concessions when purchasing assistive devices such as wheelchairs, hearing aids, prosthetic limbs, and Braille printers.

These products are taxed at a reduced 5% GST rate instead of the usual 18%, making them more affordable.

Taxpayers must ensure that the seller applies the correct GST rate at the time of purchase. In some cases, individuals may need to provide proof of disability to avail of these benefits. If an incorrect GST rate is charged, they can request a correction or seek a refund from the seller.

Waiting Until the Last Minute to File Tax Returns

Many taxpayers wait until the last few days of the tax filing deadline to claim their deductions, leading to rushed filings and errors.

Tax deductions for disability benefits require proper documentation, and last-minute filing increases the risk of missing out on necessary paperwork.

If a disability certificate or other supporting document is not available at the time of filing, the taxpayer may lose their deduction for that financial year.

Filing taxes early allows individuals to review their claims, correct mistakes, and ensure all necessary documents are in order. It also provides extra time to consult a tax professional if there are any doubts about eligibility or deduction limits.

Understanding disability-related tax deductions is just the first step. To fully benefit from these provisions, individuals with disabilities and their families need to take a strategic approach when planning their finances.

How to Maximize Your Disability Tax Benefits

Understanding disability-related tax deductions is just the first step. To fully benefit from these provisions, individuals with disabilities and their families need to take a strategic approach when planning their finances.

Proper tax planning ensures that all eligible deductions and exemptions are claimed, reducing taxable income and increasing savings.

Plan Tax-Saving Investments Early

Many taxpayers realize the potential tax benefits of disability deductions only when filing their income tax returns. However, planning investments and expenses well in advance can help maximize deductions.

For instance, if a taxpayer is paying for a dependent’s medical treatment or rehabilitation services, they should ensure that the expenses are well-documented and accounted for throughout the financial year.

For those eligible for Section 80DD, investing in approved disability insurance schemes such as LIC Jeevan Aadhar or Jeevan Vishwas can provide long-term financial security while also offering tax savings.

Since these policies qualify for deductions, investing in them before the financial year ends ensures that taxpayers can take full advantage of available tax relief.

Combine Multiple Deductions for Greater Savings

Many taxpayers focus only on Section 80U or Section 80DD and overlook additional tax-saving opportunities. Combining multiple deductions under different sections of the Income Tax Act can lead to greater overall tax savings.

For example, if a person with a disability is also paying for health insurance, they can claim deductions under Section 80D in addition to Section 80U.

Similarly, a taxpayer supporting a dependent with a disability can claim both Section 80DD and Section 80D if they are covering medical insurance and treatment costs.

Additionally, salaried employees with disabilities should ensure they receive the transport allowance exemption under Section 10(14), which reduces taxable income without requiring proof of actual travel expenses.

Combining these deductions can result in significant tax savings at the end of the financial year.

Keep Disability Certificates and Medical Documents Updated

One of the easiest ways to lose a tax deduction is failing to renew a disability certificate before its expiry date.

Some medical conditions require reassessment every few years, and if the disability certificate is not updated, the taxpayer may be unable to claim deductions for that financial year.

It is important to regularly check the validity of the certificate and renew it well before tax-filing deadlines.

For those claiming Section 80DD, keeping records of medical treatment expenses, insurance premiums, and rehabilitation costs is essential.

While itemized bills may not always be required at the time of filing, maintaining organized records ensures smooth processing in case of an audit or tax department inquiry.

Use Online Tax Filing Platforms for Accuracy

E-filing tax returns through the Income Tax Department’s online portal or trusted tax platforms helps taxpayers avoid errors and ensures deductions are correctly applied.

Most e-filing software automatically calculates deductions under Sections 80U, 80DD, and 80D, reducing the risk of mistakes. These platforms also provide prompts to remind taxpayers of possible tax-saving opportunities based on their income and expenses.

For those unfamiliar with tax filing, consulting a tax professional or financial advisor can be beneficial. A tax expert can help identify all eligible deductions, optimize investment strategies, and ensure compliance with documentation requirements.

Stay Updated on Tax Law Changes

Tax laws and deduction limits are periodically updated, and new benefits may be introduced for persons with disabilities.

Staying informed about changes in income tax rules, budget announcements, and government policies ensures that taxpayers do not miss out on new exemptions or increased deduction limits.

Organizations such as disability rights groups, financial advisory firms, and tax consultancy websites regularly update their resources to reflect policy changes.

Subscribing to tax-related newsletters, attending financial planning webinars, or consulting with tax professionals can help individuals stay ahead of new developments.

By proactively planning, combining deductions, keeping documentation up to date, and leveraging technology for accurate tax filing, persons with disabilities and their families can maximize their tax benefits and improve their financial security.

Conclusion

Understanding and utilizing disability-related tax benefits can significantly reduce financial burdens for individuals with disabilities and their families. Provisions like Section 80U and Section 80DD offer substantial deductions, while Section 80D, transport allowances, and GST exemptions provide additional relief. However, maximizing these benefits requires careful financial planning, maintaining up-to-date documentation, and staying informed about tax law changes.

Filing tax returns early, using online platforms for accuracy, and consulting tax professionals when needed can ensure a smooth claim process. Combining multiple deductions, investing in disability insurance, and keeping medical records organized can further optimize savings.

The Indian government has taken steps to support persons with disabilities through tax relief measures, but awareness remains a challenge. By proactively understanding these provisions and planning accordingly, taxpayers can make the most of the financial support available to them. With proper tax planning, individuals with disabilities can secure their financial future while ensuring they receive every benefit they are entitled to under the law.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.