Parents of disabled children in India have legal rights! Learn about education, financial aid, medical support, and legal protections for their child’s future.

Legal Rights of Parents of Children with Disabilities in India

Raising a child with a disability comes with many challenges, and one of the most important aspects is understanding the legal rights that protect both the child and their parents. In India, several laws ensure that children with disabilities receive equal opportunities in education, healthcare, and social inclusion. These laws also grant parents certain rights to advocate for their child’s needs, access financial assistance, and secure a better future for them.

Many parents are unaware of these rights and struggle to access essential services due to bureaucratic hurdles, lack of information, and social stigma. Knowing the legal protections available can empower parents to demand the services their child is entitled to and hold institutions accountable for providing an inclusive environment.

India has several laws that protect the rights of children with disabilities and provide legal support to their parents.

Legal Protections for Children with Disabilities in India

India has several laws that protect the rights of children with disabilities and provide legal support to their parents.

These laws ensure that children receive equal opportunities in education, healthcare, and social inclusion while also granting parents the authority to advocate for their needs.

The most significant legislation governing disability rights in India is the Rights of Persons with Disabilities (RPwD) Act, 2016, which replaced the older 1995 law with a more inclusive and rights-based approach.

The Rights of Persons with Disabilities (RPwD) Act, 2016

The RPwD Act, 2016, is the most comprehensive law protecting the rights of persons with disabilities, including children.

It recognizes 21 types of disabilities, including autism, cerebral palsy, intellectual disabilities, visual and hearing impairments, and multiple disabilities.

The Act ensures that children with disabilities have access to education, healthcare, and employment opportunities without discrimination.

For parents, the Act provides legal backing to demand inclusive education, accessibility in public spaces, and equal participation in society for their children.

It mandates that schools, hospitals, and other institutions provide necessary accommodations, such as special education resources, assistive devices, and barrier-free access. If these rights are denied, parents can take legal action to enforce compliance.

One of the most important provisions under this Act is the right to free education for children with disabilities aged 6 to 18 in both government and private schools.

Schools are required to provide reasonable accommodations, including special educators, assistive technology, and modified curriculums, to ensure that children with disabilities receive the same quality of education as their peers.

If a school refuses admission or fails to provide necessary support, parents can file a complaint with the local education authorities or approach the court.

The Right to Education (RTE) Act, 2009

The Right to Education (RTE) Act, 2009, guarantees free and compulsory education to all children between the ages of 6 and 14.

Under this law, children with disabilities are entitled to study in mainstream schools, with the government required to provide them with special support services.

Schools must make reasonable accommodations such as ramps, accessible classrooms, and trained teachers to ensure that children with disabilities are not excluded from learning opportunities.

The RTE Act also provides a 25% reservation in private schools for children from disadvantaged groups, including those with disabilities.

This means parents can seek admission for their child in private schools under this quota, and the government will cover the cost of education. If a school denies admission to a child with a disability, parents have the right to file a grievance with the education department.

Parents of children with disabilities play a critical role in ensuring their child’s access to education and healthcare.

Parental Rights in Education and Healthcare

Parents of children with disabilities play a critical role in ensuring their child’s access to education and healthcare.

The Indian legal system recognizes this and grants parents certain rights to make decisions on behalf of their child, demand necessary accommodations, and challenge any form of discrimination.

Understanding these rights helps parents navigate the education and healthcare systems more effectively.

Right to Inclusive and Special Education

Under the Rights of Persons with Disabilities (RPwD) Act, 2016, children with disabilities have the right to inclusive education. This means they should be able to study alongside their peers in mainstream schools, with necessary support systems in place.

If a child requires additional assistance, schools must provide special educators, assistive devices, and modified learning materials.

Parents have the right to demand reasonable accommodations from schools. This includes requesting individualized education plans (IEPs), which outline the specific learning needs of the child and the steps the school will take to support them.

If a school fails to provide these accommodations or refuses admission based on disability, parents can approach education authorities or file a legal complaint.

For children who require a specialized learning environment, special schools are also an option. These institutions cater specifically to children with disabilities, providing tailored curriculums, therapy services, and vocational training.

Parents have the right to choose the best educational setting for their child and seek government support if financial constraints prevent access to these schools.

Right to Healthcare and Medical Support

Access to quality healthcare is a fundamental right for children with disabilities, and parents have the legal authority to ensure their child receives the medical attention they need.

The RPwD Act, 2016, mandates that government hospitals and healthcare institutions provide free medical treatment to children with disabilities.

This includes surgeries, therapy sessions, rehabilitation programs, and access to assistive technology such as prosthetic limbs, wheelchairs, and hearing aids.

Parents can demand early intervention services, which are crucial for conditions such as autism, cerebral palsy, and intellectual disabilities.

Early diagnosis and therapy significantly improve long-term outcomes, and government healthcare programs offer free screening, therapy, and counseling services to help children develop essential life skills.

If a hospital or clinic refuses to provide these services, parents have the right to escalate the matter to health authorities.

Additionally, under the Ayushman Bharat Health Scheme, families of children with disabilities can access cashless treatment in empaneled hospitals.

This program covers a range of medical services, including surgeries, specialized treatments, and post-operative care. Parents should ensure their child is registered under this scheme to take advantage of its benefits.

Raising a child with a disability often comes with added financial responsibilities, from medical expenses to assistive devices and specialized education.

Financial and Social Security Rights for Parents of Children with Disabilities

Raising a child with a disability often comes with added financial responsibilities, from medical expenses to assistive devices and specialized education.

To ease this burden, the Indian government provides financial assistance, tax benefits, and social security schemes to support parents. Understanding these rights allows families to plan better for their child’s future and access the resources they are entitled to.

Financial Assistance and Disability Pensions

The Indian government offers financial aid and disability pensions to children with disabilities and their families through various welfare schemes.

The Indira Gandhi National Disability Pension Scheme (IGNDPS) provides a monthly pension to persons with disabilities from low-income families.

Some state governments also have their own disability pension programs, offering additional financial support to parents caring for children with disabilities.

Parents can apply for these pensions through the local social welfare department by submitting their child’s disability certificate and income proof.

The amount varies by state, but it serves as a crucial financial aid to cover essential expenses such as therapy, special education, and assistive technology.

For children with severe disabilities who require lifelong support, parents can apply for the National Trust’s Niramaya Health Insurance Scheme.

This scheme provides up to ₹1 lakh per year for medical treatments, therapies, and caregiver support, ensuring that children with disabilities receive continued healthcare without financial strain.

Tax Benefits for Parents of Children with Disabilities

Parents caring for a child with a disability are eligible for tax deductions under Section 80DD of the Income Tax Act. This provision allows taxpayers to claim deductions for medical treatment, rehabilitation, and disability-related expenses incurred for their dependent child.

The deduction amount is ₹75,000 per year for disabilities between 40% and 79%, and ₹1,25,000 for severe disabilities (80% or more).

Unlike other tax deductions, Section 80DD does not require itemized expense receipts—it is a fixed deduction available to any taxpayer supporting a dependent with a disability.

However, parents must submit a valid disability certificate issued by a government-recognized medical authority to claim the benefit.

Additionally, parents can also claim deductions under Section 80D for health insurance premiums paid toward a policy that covers their child with a disability. This further reduces taxable income and provides financial relief for long-term medical care.

Reservation in Employment and Vocational Training

As children with disabilities grow older, parents have the right to seek employment and vocational training opportunities for them.

The RPwD Act mandates a 4% reservation in government jobs for persons with disabilities, ensuring they have fair access to employment.

Parents can advocate for their child’s right to education, skill development, and job placement through government-sponsored vocational training centers.

The government also provides entrepreneurship grants and self-employment loans for persons with disabilities through the National Handicapped Finance and Development Corporation (NHFDC).

Parents can explore these options to help their child develop skills, start a business, or secure employment.

Parents of children with disabilities, especially those with intellectual or severe physical impairments, often need to make long-term legal and financial decisions on their behalf.

Legal Guardianship and Decision-Making Rights for Parents

Parents of children with disabilities, especially those with intellectual or severe physical impairments, often need to make long-term legal and financial decisions on their behalf.

The Indian legal system provides parents with guardianship rights, allowing them to manage their child’s affairs even after they reach adulthood. These rights ensure that children with disabilities receive continuous care, financial security, and protection from exploitation.

Legal Guardianship Under the National Trust Act, 1999

The National Trust Act, 1999, provides a structured system for appointing a legal guardian for persons with disabilities who cannot make independent decisions.

This law is particularly important for parents of children with autism, cerebral palsy, intellectual disabilities, and multiple disabilities, as it allows them to retain decision-making authority beyond the child’s legal adulthood.

Under this Act, parents can apply for legal guardianship through the Local Level Committees (LLCs) set up by the National Trust.

The process involves submitting medical reports, identity proof, and an application form detailing why guardianship is necessary.

Once approved, the parent (or a designated guardian) gains legal authority to make financial, medical, and personal decisions on behalf of their child.

If parents are unable to continue as guardians due to old age or health issues, they can nominate a relative, sibling, or trusted individual to take over guardianship.

This ensures that the child continues to receive care and support even after the parents are no longer able to provide it.

Managing Property and Financial Assets for a Child with Disabilities

Parents often worry about their child’s financial security, especially when planning for the future. Indian law allows parents to set up a trust fund or use government-backed savings schemes to secure their child’s financial well-being.

One of the most beneficial options is the Sukanya Samriddhi Yojana (SSY) for female children with disabilities, which offers high interest rates and tax-free returns.

Additionally, parents can invest in disability insurance schemes like LIC Jeevan Aadhar and LIC Jeevan Vishwas, which provide long-term financial assistance to persons with disabilities.

These policies ensure that even if parents are no longer alive, their child will continue to receive financial support.

For families with significant financial assets, setting up a legal trust under the Indian Trusts Act can be an effective way to protect property and savings for the benefit of a child with a disability.

A trustee is appointed to manage these funds and ensure they are used for the child’s welfare.

Inheritance and Succession Planning

Parents can also make use of special wills and succession plans to ensure that their child with a disability is financially protected.

The Hindu Succession Act, 1956, and Indian Succession Act, 1925, allow parents to leave inheritance rights to their child with disabilities while also appointing a trusted guardian or executor to manage their estate.

This prevents financial exploitation and ensures that the child’s needs are met throughout their lifetime.

Despite strong legal protections, many parents of children with disabilities face challenges such as denial of school admission, lack of medical support, inaccessible public spaces, and discrimination in social settings.

Legal Remedies for Parents Facing Discrimination or Denial of Rights

Despite strong legal protections, many parents of children with disabilities face challenges such as denial of school admission, lack of medical support, inaccessible public spaces, and discrimination in social settings.

When institutions fail to uphold disability rights, parents have the legal right to seek justice through various legal remedies.

Filing Complaints Against Schools and Educational Institutions

If a school denies admission to a child with a disability, refuses to provide special educators, or fails to make reasonable accommodations, parents can file a complaint with the State Education Department, the National Commission for Protection of Child Rights (NCPCR), or the Disability Commissioner’s Office.

Under the Right to Education (RTE) Act, 2009, no school can deny admission based on disability.

If the issue is not resolved, parents can approach the High Court through a Public Interest Litigation (PIL) to demand systemic changes, such as better school infrastructure, training for teachers, or policy improvements.

Several landmark cases in India have forced schools to become more inclusive due to parental legal action.

Seeking Action Against Hospitals and Medical Institutions

Hospitals and medical centers are required by law to provide free healthcare services, assistive devices, and rehabilitation support to children with disabilities.

If a hospital refuses treatment, delays medical procedures, or fails to provide necessary assistive technology, parents can file a complaint with the State Health Department, the Medical Council of India (MCI), or the National Human Rights Commission (NHRC).

Under the RPwD Act, 2016, hospitals that do not comply with accessibility and treatment guidelines can face legal action. Parents can also demand government intervention to improve healthcare facilities for children with disabilities in their locality.

Challenging Workplace Discrimination for Parents of Children with Disabilities

Many parents, especially mothers of children with disabilities, face workplace discrimination, including denial of flexible working hours, unpaid leave for medical care, or termination due to caregiving responsibilities.

Under the Maternity Benefit Act, 1961, and the RPwD Act, 2016, employers are required to provide flexible work arrangements, parental leave, and protection from discrimination for parents of children with disabilities.

If an employer refuses to provide these rights, parents can file a complaint with the Labour Commissioner’s Office or the State Disability Commissioner.

If discrimination persists, legal action can be taken through the Labour Court or the High Court. Many corporate workplaces are now adopting inclusive policies due to legal pressure and public awareness campaigns.

Filing a Case for Public Infrastructure Accessibility

Parents of children with disabilities often struggle with inaccessible public spaces, lack of disabled-friendly transport, and poor civic infrastructure.

The RPwD Act, 2016, mandates that all public places, including government offices, transport hubs, parks, and roads, must be accessible to persons with disabilities. If these rights are violated, parents can file a legal notice to municipal authorities or transport departments.

If no action is taken, they can approach the State Disability Commissioner or file a PIL in the High Court to demand improvements in public infrastructure.

Many Indian cities have improved wheelchair accessibility and public transport facilities due to legal petitions filed by parents and disability activists.

Legal protections exist, but real change happens when parents actively advocate for their child's rights.

Empowering Parents as Advocates for Disability Rights

Legal protections exist, but real change happens when parents actively advocate for their child’s rights.

Many parents in India have successfully fought for inclusive education, better healthcare, financial assistance, and social inclusion through collective action, legal petitions, and awareness campaigns.

By becoming advocates, parents can help not only their child but also influence policy changes that benefit thousands of families facing similar challenges.

Building Awareness and Community Support

One of the most effective ways parents can push for change is by joining or forming parent advocacy groups and disability rights organizations.

Groups such as the National Centre for Promotion of Employment for Disabled People (NCPEDP) and the Disability Rights India Foundation (DRIF) work to ensure that laws protecting children with disabilities are properly implemented.

Parents can also use social media, community meetings, and public forums to highlight issues such as denial of school admissions, lack of accessible healthcare, and financial difficulties.

Media attention often forces government bodies to act faster and can even lead to policy changes. Many successful disability rights movements in India have been led by parents who refused to accept discrimination or neglect.

Engaging with Schools and Local Authorities

Instead of waiting for schools to make changes, parents can actively engage with school management committees, parent-teacher associations (PTAs), and education boards to push for better support systems for children with disabilities.

By working collaboratively, parents can encourage schools to train teachers in inclusive education, improve accessibility, and ensure that special educators are hired where needed.

Parents can also approach local government bodies, municipal corporations, and district disability welfare officers to request improvements in public infrastructure, healthcare services, and financial aid programs.

Engaging directly with decision-makers ensures that the voices of children with disabilities are heard.

Using Legal Frameworks to Demand Accountability

Parents must remember that disability rights are not favors but legal entitlements. If authorities fail to uphold these rights, parents have every legal tool available to demand accountability.

From Right to Information (RTI) applications to questioning fund allocation for disability welfare, parents can use the legal system to track progress and challenge negligence.

Many landmark court rulings in favor of disability rights have been the result of parents filing legal petitions against unjust policies.

By staying informed, collaborating with legal experts, and uniting with other parents, families can ensure that their child receives the opportunities and dignity they deserve.

Conclusion

Parents of children with disabilities in India have strong legal rights that protect their child’s education, healthcare, financial security, and overall well-being. Laws such as the Rights of Persons with Disabilities (RPwD) Act, 2016, the Right to Education (RTE) Act, 2009, and various financial aid schemes empower parents to demand equal opportunities for their children. However, awareness and proactive advocacy are crucial to ensuring that these rights are fully implemented.

By staying informed, seeking legal remedies when necessary, and actively engaging with schools, healthcare providers, and government authorities, parents can play a key role in shaping a more inclusive society. Challenges such as denial of admission, lack of medical support, and inaccessible infrastructure can be overcome when parents unite to demand accountability.

Every child with a disability deserves dignity, independence, and the opportunity to reach their full potential. When parents use the law as a tool for empowerment, they not only secure a better future for their own child but also contribute to lasting change for the disability community in India.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.