Struggling with inaccessible housing? Learn how to enforce your right to accessible living spaces in India, legal protections, and complaint procedures.

How to Enforce Your Right to Accessible Housing in India

Finding a home that meets your needs should not be a struggle. But for people with disabilities in India, the search for accessible housing can feel like an uphill battle. Whether it’s apartment buildings without ramps, lifts that don’t work, or landlords unwilling to make modifications, the challenges are real.

The good news? You have rights. And more importantly, there are ways to enforce them. Accessible housing is not just a privilege—it’s a legal requirement. If you or someone you love is facing difficulties finding or securing a home that accommodates your needs, you’re not alone. Many people across India are working to make housing fair and accessible for all.

Accessible housing is not a luxury—it is a necessity for millions of people in India. If you or a loved one has a disability, you deserve a home that allows you to live with dignity, independence, and safety.

Understanding Your Right to Accessible Housing in India

Accessible housing is not a luxury—it is a necessity for millions of people in India. If you or a loved one has a disability, you deserve a home that allows you to live with dignity, independence, and safety.

The law recognizes this need, but many people are unaware of their rights or how to ensure they are upheld.

The Legal Foundation for Accessible Housing

India has taken significant steps to protect the rights of people with disabilities, especially when it comes to housing. The Rights of Persons with Disabilities (RPWD) Act, 2016 is the most important law in this area.

This law mandates that public and private housing must be accessible and that no one can be discriminated against because of their disability. It also requires government and private builders to follow accessibility standards in new construction projects.

In addition to the RPWD Act, the Real Estate (Regulation and Development) Act (RERA), 2016, ensures that builders follow approved plans, including accessibility features.

If a builder promises ramps, elevators with braille buttons, or wheelchair-friendly doorways, they are legally obligated to provide them. If they fail to do so, you have the right to take action.

Another crucial law is the Constitution of India, which guarantees equality and protection against discrimination. If a housing society, landlord, or builder denies you housing because of your disability, they are violating your fundamental rights.

The courts have ruled in favor of people with disabilities in many cases, reinforcing the idea that accessible housing is not optional—it is a legal right.

Challenges in Enforcing Accessible Housing Rights

Despite strong legal protections, the reality is that many people with disabilities still struggle to find accessible homes. The biggest problem is awareness—many people don’t know that they have the right to demand accessible housing.

Some landlords refuse to rent or sell to people with disabilities, assuming they will need expensive modifications. Others claim that older buildings cannot be adapted, even when small changes could make a big difference.

Builders and developers also contribute to the problem. Many ignore accessibility requirements or cut corners to save costs. Even when accessibility features are promised in brochures, they are often missing when the building is completed.

People with disabilities often face the burden of fighting for their rights instead of simply moving into a home that meets their needs.

How to Recognize Housing Discrimination

Housing discrimination is not always obvious. Sometimes, a landlord might directly refuse to rent or sell to someone with a disability. Other times, the discrimination is more subtle.

A builder might delay making necessary modifications, or a housing society might create rules that make it harder for people with disabilities to live there comfortably.

One common issue is the refusal to make reasonable accommodations. If a landlord or housing society will not allow you to install a ramp, widen a doorway, or make other modifications—even at your own expense—they are likely violating the law.

Similarly, if a building is required to have a working elevator and it is always out of order, making it impossible for a wheelchair user to access their home, that is a failure to provide reasonable access.

If you face obstacles in securing or modifying accessible housing, you don’t have to accept the situation. The law is on your side, and there are concrete steps you can take to ensure your rights are respected.

Steps to Enforce Your Right to Accessible Housing

If you face obstacles in securing or modifying accessible housing, you don’t have to accept the situation. The law is on your side, and there are concrete steps you can take to ensure your rights are respected.

Taking action may require persistence, but it is essential for creating change—not just for yourself, but for many others who face similar struggles.

Know the Accessibility Standards

Before you take action, it’s important to understand what accessibility means in housing. The Harmonized Guidelines and Space Standards for Barrier-Free Built Environment for Persons with Disabilities and Elderly Persons set the standard for accessibility in India.

These guidelines cover essential features such as ramps with handrails, elevators with tactile buttons, wider doorways for wheelchair access, and accessible restrooms.

For new residential buildings, these features must be included during construction. For existing buildings, reasonable modifications should be allowed.

If your home, apartment complex, or society is unwilling to meet these requirements, you can demand compliance under the RPWD Act.

Communicate with the Landlord or Builder

Many housing issues can be resolved by open communication. If you are renting, start by explaining your needs to the landlord. Some landlords may not be aware of accessibility laws and may be willing to cooperate if you explain what modifications are required.

If you are purchasing a home, ensure the builder follows through on promised accessibility features. Always keep a record of written communication in case you need to escalate the issue.

If the landlord refuses to accommodate your needs or the builder does not provide promised accessibility features, remind them of their legal obligations under the RPWD Act and RERA. Often, people take action only when they realize they are breaking the law.

File a Complaint with Housing Authorities

If discussions with the landlord, builder, or housing society do not lead to results, you can take formal action. The State Commissioner for Persons with Disabilities (SCPD) is responsible for enforcing the RPWD Act at the state level.

You can file a complaint with the commissioner, explaining how your rights are being violated. If your complaint is valid, the commissioner can order corrective action.

For violations related to construction and building approvals, you can file a complaint with the Real Estate Regulatory Authority (RERA) in your state. Builders who fail to provide accessibility features that were promised in approved plans can face penalties under RERA.

Additionally, if a housing society or apartment complex refuses to allow reasonable accommodations, you can file a complaint with the Registrar of Cooperative Societies if the society is registered.

Many cooperative housing societies are governed by rules that prevent discrimination, and legal intervention can force them to comply.

Take Legal Action if Necessary

If all else fails, you have the option of taking your case to court. The High Court in your state or the Supreme Court of India can hear cases related to violations of fundamental rights, including discrimination in housing.

Many landmark cases have been won by disability rights activists, setting legal precedents that benefit others.

You can also approach the National Human Rights Commission (NHRC) if you believe your right to dignity and equality has been violated. The NHRC has taken up cases related to disability discrimination and can push for action against violators.

While enforcing your personal right to accessible housing is crucial, the larger goal should be to create a society where accessibility is a norm, not an exception.

Advocating for Systemic Change in Accessible Housing

While enforcing your personal right to accessible housing is crucial, the larger goal should be to create a society where accessibility is a norm, not an exception.

India is gradually improving its approach to inclusive housing, but real change happens when individuals, communities, and policymakers work together.

Raising Awareness in Your Community

Many accessibility challenges stem from a lack of awareness. Housing societies, builders, and even government officials often fail to consider the needs of people with disabilities simply because they have never been educated on the issue.

You can play a role in changing this by engaging with your community.

If you live in an apartment complex, talk to the management committee about accessibility upgrades. Simple changes, like installing a ramp at the entrance or ensuring elevators are maintained, can make a big difference.

If you encounter resistance, highlight the legal requirements under the RPWD Act and explain how these changes benefit everyone, including elderly residents and parents with strollers.

If you are part of a Residents’ Welfare Association (RWA), propose discussions on accessibility in meetings. Many RWAs take on improvement projects, and making buildings more inclusive can become part of their agenda.

Partnering with disability rights organizations can also help bring expert knowledge to the discussion.

Engaging with Local Government Officials

Local governments play a key role in enforcing accessibility standards. Municipal corporations and urban development authorities are responsible for approving building plans and ensuring that public spaces meet accessibility guidelines.

If you notice that new construction projects are not following these requirements, you can bring it to the attention of your local authorities.

Write to your municipal commissioner or urban development officer, explaining the issue. If a public housing project lacks accessibility features, file a Right to Information (RTI) request to check whether accessibility was included in the approved plan.

If it was, the authorities can be pressured to take corrective action. If not, it signals a serious gap in enforcement that needs to be addressed.

Government schemes such as the Pradhan Mantri Awas Yojana (PMAY) include provisions for housing people with disabilities. If you are eligible for a government housing scheme, ensure that the allocated home meets accessibility standards.

If it does not, you can file a grievance with the Ministry of Housing and Urban Affairs.

Partnering with Disability Rights Organizations

Advocacy is stronger when done collectively. Many non-governmental organizations (NGOs) and disability rights groups work tirelessly to ensure that accessible housing becomes a reality.

Partnering with these organizations can provide legal support, media attention, and community backing for your cause.

Groups like the National Centre for Promotion of Employment for Disabled People (NCPEDP) and Disability Rights India Foundation (DRIF) have successfully pushed for legal reforms and infrastructure improvements.

If you face challenges enforcing your rights, reaching out to these organizations can provide guidance and amplify your voice.

Promoting Policy Changes

Long-term improvements in accessible housing require policy-level changes. If you are passionate about this issue, consider advocating for stronger legal protections and better implementation of existing laws.

Writing to policymakers, submitting petitions, and participating in public consultations can influence future regulations.

One of the biggest gaps in accessibility law is enforcement. While the RPWD Act mandates accessible housing, penalties for non-compliance are often weak. Stronger penalties and better monitoring mechanisms could ensure that accessibility is taken seriously.

By engaging with disability commissioners, urban planning departments, and lawmakers, you can contribute to policy discussions that shape the future of inclusive housing.

Even when legal protections exist, people with disabilities in India still face significant obstacles in securing accessible housing.

Overcoming Common Barriers to Accessible Housing

Even when legal protections exist, people with disabilities in India still face significant obstacles in securing accessible housing.

These challenges often stem from bureaucracy, financial constraints, social stigma, and a lack of enforcement of accessibility standards. Understanding these barriers—and knowing how to overcome them—can help you navigate the system more effectively.

Dealing with Bureaucracy and Delays

One of the biggest frustrations when enforcing your right to accessible housing is the slow-moving bureaucracy.

Whether you are filing a complaint with government agencies, requesting modifications in a housing society, or applying for benefits under a government housing scheme, the process can be lengthy and confusing.

To navigate bureaucracy efficiently, document everything. Keep copies of emails, letters, and official responses from builders, landlords, or government authorities.

If a housing society refuses to allow modifications, ask for their response in writing. Written records can serve as evidence if you need to escalate the issue.

If officials delay your complaint or fail to take action, consider filing an RTI request to check the status of your case.

The Right to Information Act allows you to demand updates on pending applications, forcing authorities to respond within a set timeframe. In many cases, RTI applications prompt quicker action.

Finding Financial Support for Accessibility Modifications

Modifying a home to make it accessible can be expensive, especially if landlords or housing societies refuse to share the cost. However, there are financial resources available that can help offset these expenses.

The National Handicapped Finance and Development Corporation (NHFDC) offers loans and grants for home modifications.

These funds can be used for installing ramps, widening doorways, modifying bathrooms, or making other necessary changes. Banks and financial institutions also offer home loans that include provisions for accessibility modifications.

If you are living in government housing or applying for a home under the Pradhan Mantri Awas Yojana (PMAY), check if there are provisions for accessible modifications. Some state governments offer subsidies for home improvements, including accessibility features.

If your employer provides housing benefits, check whether they include provisions for accessibility modifications. Some companies offer financial support for employees with disabilities who need to make adjustments to their living spaces.

Challenging Social Stigma and Resistance

Discrimination against people with disabilities is not always direct, but it is deeply ingrained in housing policies and societal attitudes.

Some landlords refuse to rent to people with disabilities because they believe modifications will reduce property value. Others assume that tenants with disabilities will be “difficult” or require constant assistance.

Overcoming these attitudes requires persistence. If a landlord refuses to rent or sell to you based on disability, remind them that this is a violation of the RPWD Act.

If they still refuse, you can file a complaint with the local housing authority or the State Commissioner for Persons with Disabilities.

Housing societies sometimes resist accessibility modifications, fearing that changes will disrupt aesthetics or property values. In such cases, educating the community can help.

Organizing awareness sessions or inviting disability rights organizations to speak at society meetings can shift perspectives. If that fails, legal intervention may be necessary.

Holding Builders and Developers Accountable

Builders and developers frequently violate accessibility laws, either by omitting promised features or failing to meet minimum accessibility standards.

If you purchase a flat based on promised accessibility features that are not delivered, you can take legal action under the Real Estate (Regulation and Development) Act (RERA). RERA allows buyers to file complaints against developers who fail to meet their commitments.

In many cases, builders respond to legal notices and consumer complaints quickly to avoid legal battles. If the issue persists, approaching consumer forums or civil courts can force them to act.

Media attention can also be a powerful tool—highlighting accessibility violations in newspapers or social media often compels developers to make corrections.

While enforcing your personal right to accessible housing is important, the larger goal should be systemic change. The more people advocate for accessibility, the sooner it will become a standard practice rather than an exception.

Creating a Long-Term Impact for Accessible Housing

While enforcing your personal right to accessible housing is important, the larger goal should be systemic change. The more people advocate for accessibility, the sooner it will become a standard practice rather than an exception.

Ensuring accessible housing in India requires continuous effort, from influencing policy changes to holding builders, landlords, and housing societies accountable.

Building a Stronger Legal Framework

One of the key reasons accessibility issues persist is that while laws exist, their enforcement is weak. Many builders do not face penalties for failing to include accessibility features, and landlords continue to deny housing to people with disabilities without consequences.

Strengthening the implementation of the Rights of Persons with Disabilities (RPWD) Act, 2016 and other housing-related regulations is crucial.

Advocating for better monitoring systems and stricter penalties for non-compliance can drive real change. Government agencies must be pressured to conduct regular audits on new and existing housing projects to ensure they meet accessibility standards.

The public can play a role by filing complaints when accessibility laws are ignored. The more cases that reach the authorities, the more likely they are to take action.

Making Accessibility a Standard in Urban Planning

Urban planning in India still does not prioritize accessibility, despite existing guidelines. City planners, architects, and policymakers need to incorporate universal design principles from the beginning, rather than treating accessibility as an afterthought.

Public awareness campaigns can help promote the idea that accessible design benefits everyone, not just people with disabilities.

Advocacy groups and individuals can push for local and state governments to include accessibility in smart city projects, housing schemes, and infrastructure planning.

Engaging with town planning officials and participating in public discussions on housing policies can help bring accessibility into mainstream development plans.

Encouraging Real Estate Developers to Prioritize Accessibility

Most real estate developers focus on high-end amenities, often ignoring the importance of accessibility. However, accessibility should not be a “special feature”—it should be a fundamental part of every housing project.

Developers need to see accessibility as a market demand, not just a legal requirement.

Consumers can influence this by demanding accessibility features when buying or renting properties. If more buyers and tenants prioritize accessible homes, developers will be forced to incorporate these features to remain competitive.

Writing online reviews and sharing experiences on social media can also put pressure on builders to prioritize inclusive design.

Educating the Public and Future Generations

Long-term change begins with awareness. Schools, colleges, and professional training programs for architects, urban planners, and civil engineers should include accessibility as a core part of their curriculum.

If future builders and designers understand the importance of inclusive housing, accessibility will become a natural part of their work.

Community awareness programs can also play a role. Disability rights organizations, NGOs, and social media campaigns can help shift societal attitudes towards accessibility.

When more people understand that accessible housing benefits everyone, not just people with disabilities, there will be stronger public support for these initiatives.

Holding Government and Institutions Accountable

Government bodies at all levels—municipal, state, and national—must be held accountable for enforcing accessibility laws.

Citizens can play a role by regularly reporting violations, participating in public discussions on housing policies, and engaging with disability rights organizations that push for better enforcement.

Regular audits and compliance checks should become standard practice. If public housing projects fail to meet accessibility standards, responsible officials must be questioned.

Citizens can file public interest litigations (PILs) to demand stricter implementation of laws related to accessible housing.

A Future of Inclusive Living

Enforcing the right to accessible housing in India is not just about ensuring individuals have a safe and comfortable place to live—it is about changing the way society views disability and inclusion.

Progress is happening, but much more needs to be done. By knowing your rights, taking action, and working collectively to push for change, you can help create a future where accessible housing is not a privilege, but a standard for all.

While legal advocacy and policy changes are crucial for enforcing the right to accessible housing, technology is emerging as a powerful tool to bridge the accessibility gap.

The Role of Technology in Advancing Accessible Housing

While legal advocacy and policy changes are crucial for enforcing the right to accessible housing, technology is emerging as a powerful tool to bridge the accessibility gap.

Smart home innovations, assistive technologies, and digital platforms are transforming how people with disabilities interact with their living spaces. These advancements are not just making homes more accessible but also providing greater independence and security.

Smart Home Technology for Greater Independence

Smart home technology allows people with disabilities to control their environment with ease.

Voice-activated assistants such as Amazon Alexa and Google Assistant enable users to turn on lights, adjust room temperatures, lock doors, and control entertainment systems without needing to physically interact with switches or remotes. This is especially beneficial for individuals with limited mobility.

Automated door systems, motion-sensor lighting, and smart security systems further enhance accessibility. These technologies eliminate barriers for individuals who may struggle with traditional locks, switches, and alarm systems.

The growing affordability of these solutions makes them an essential part of modern accessible housing.

3D Printing and Custom Accessibility Solutions

One of the biggest challenges in modifying homes for accessibility is the high cost of customization. 3D printing is changing this by making it possible to create affordable, tailor-made solutions.

From wheelchair ramps that perfectly fit uneven surfaces to adaptive door handles and customized kitchen tools, 3D printing offers practical accessibility solutions that were previously expensive or unavailable.

At Robobionics, we leverage 3D printing for prosthetics, and the same technology is being used globally to develop innovative home modifications.

Customizable grab bars, ergonomic furniture, and even modular walls that adapt to individual needs are now being designed using 3D printing, making accessibility more affordable and scalable.

Virtual Reality (VR) for Housing Design and Accessibility Testing

One of the most frustrating issues people with disabilities face when moving into a new home is discovering that it is not as accessible as promised.

Virtual reality (VR) is helping solve this problem by allowing individuals to explore homes before moving in. Developers can create virtual walkthroughs that let potential buyers or tenants test a home’s accessibility before making a decision.

Architects and builders can also use VR simulations to test accessibility designs before construction begins. This ensures that ramps, doorways, and other modifications truly meet the needs of users.

When accessibility is tested at the planning stage, costly post-construction modifications can be avoided.

AI-Powered Accessibility Assessments

Artificial intelligence (AI) is playing a growing role in assessing the accessibility of homes and public buildings. AI-powered apps can scan floor plans and detect potential barriers, such as narrow hallways, poorly placed switches, or inaccessible restrooms.

These tools help architects and property developers design spaces that comply with accessibility standards before construction begins.

Mobile applications are also using AI to assist people with disabilities in navigating their surroundings. Apps that recognize obstacles, read printed text aloud, or provide voice-guided navigation are making homes and communities more inclusive.

The Future of Technology-Driven Accessibility

The integration of technology in housing is redefining what accessibility means. Smart home automation, AI assessments, and virtual reality are not just conveniences—they are becoming essential tools in ensuring that people with disabilities can live independently and with dignity.

As technology continues to evolve, it is crucial for policymakers, architects, and housing developers to embrace these advancements as standard practices.

Accessible housing is not just a legal right—it is a necessity for millions of people in India. While challenges remain, the combination of strong legal protections, persistent advocacy, and emerging technology is making inclusive housing more achievable. Enforcing accessibility laws, challenging discrimination, and pushing for policy improvements are essential steps in ensuring that everyone, regardless of ability, can live with dignity and independence.

Conclusion

Accessible housing is not just a legal right—it is a necessity for millions of people in India. While challenges remain, the combination of strong legal protections, persistent advocacy, and emerging technology is making inclusive housing more achievable. Enforcing accessibility laws, challenging discrimination, and pushing for policy improvements are essential steps in ensuring that everyone, regardless of ability, can live with dignity and independence.

Technology is also playing a growing role in making homes more accessible. Smart home automation, AI-powered assessments, and 3D-printed modifications are providing cost-effective and scalable solutions. As these innovations become more widespread, accessibility will no longer be an afterthought but a standard in housing development.

The path to fully accessible housing in India requires collective action. Whether you are fighting for your personal rights, raising awareness in your community, or influencing broader policy changes, every step contributes to a more inclusive future. By staying informed and proactive, we can ensure that accessible housing becomes a reality for all.

If you are looking for assistive technology solutions or need guidance on accessible living, Robobionics is here to help. Contact us today to explore innovative solutions designed to empower independence!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.