Cultural beliefs affect prosthetic adoption in rural India. Learn how traditions, stigma, and accessibility shape acceptance and rejection.

How Cultural Perceptions Influence Prosthetic Adoption in Rural India

In rural India, the decision to use a prosthetic limb is often influenced by more than just medical needs. Culture, tradition, and social beliefs play a significant role in whether a person chooses to adopt a prosthetic or not. While modern prosthetics offer greater mobility and independence, many individuals in villages hesitate to use them due to deep-rooted perceptions about disability, identity, and societal acceptance.

Unlike urban areas, where technological advancements and medical awareness drive prosthetic adoption, rural communities often rely on traditional mindsets. For some, a missing limb is seen as a sign of fate or divine will, while for others, wearing a prosthetic may invite unwanted attention or even social stigma. Family influence, economic factors, and local belief systems all shape how prosthetics are viewed and whether they are embraced or rejected.

Understanding these cultural perceptions is essential for improving prosthetic adoption in rural India. By addressing concerns, breaking myths, and making prosthetic technology more accessible and socially acceptable, we can help more people regain their independence and confidence.

In many rural Indian communities, disability is often viewed through the lens of karma, destiny, or divine intervention. A missing limb may be seen as a result of past actions, a test from the gods, or a burden that must be accepted rather than changed.

Traditional Beliefs and Their Impact on Prosthetic Adoption

Disability as Fate and Divine Will

In many rural Indian communities, disability is often viewed through the lens of karma, destiny, or divine intervention. A missing limb may be seen as a result of past actions, a test from the gods, or a burden that must be accepted rather than changed.

This belief can discourage individuals from seeking medical solutions like prosthetic limbs, as they may feel that using an artificial limb is an attempt to interfere with fate.

Some families believe that wearing a prosthetic limb could be an act of disrespect toward divine will. Instead of encouraging rehabilitation, they may see the disability as something to endure with patience and spiritual strength.

Elders, religious leaders, or even neighbors may reinforce these views, making it difficult for an individual to explore the possibility of using a prosthetic.

In such cases, medical advice alone is not enough to encourage adoption—cultural and spiritual concerns must also be addressed.

Stigma and Fear of Social Judgment

In tightly knit rural societies, people often fear how others will perceive them if they start using a prosthetic limb. There is a common concern that wearing an artificial limb will make them stand out, drawing unnecessary attention or even pity.

For many, being seen as “different” is worse than the physical challenges of limb loss itself.

Social acceptance plays a major role in shaping attitudes toward prosthetics. If someone in the community has successfully adopted a prosthetic and is leading a productive life, others may be more open to considering it.

However, if prosthetics are rare in a village, individuals with disabilities may choose to hide their condition rather than wear a visible artificial limb. In some cases, families may discourage the use of prosthetics to avoid gossip or social exclusion.

Women, in particular, face greater barriers when it comes to prosthetic adoption. In many rural areas, a disability is often seen as an obstacle to marriage, and families may worry that a prosthetic limb will further reduce a woman’s chances of finding a suitable partner.

These societal pressures can prevent individuals, especially young women, from seeking out prosthetic solutions that could improve their mobility and quality of life.

The Role of Family and Community

Decisions in rural India are rarely made alone. Family members, village elders, and community leaders all influence an individual’s choices, including whether or not to use a prosthetic.

Unlike in urban areas, where personal independence is valued, rural communities prioritize collective decision-making.

If a family is supportive, prosthetic adoption becomes easier. However, if relatives believe that an artificial limb is unnecessary or even harmful, they may discourage its use.

Some may worry about maintenance costs, while others may believe that a prosthetic will not work in their daily environment, especially in farming or labor-intensive jobs.

Convincing an individual to adopt a prosthetic often requires changing the perceptions of the entire family and, in some cases, the broader community.

One of the biggest concerns among people in rural India is whether a prosthetic limb will actually improve their lives or make daily tasks more difficult. Many believe that artificial limbs are heavy, uncomfortable, and unsuitable for their way of life.

Practical Challenges and Misconceptions About Prosthetics

The Fear of Discomfort and Inconvenience

One of the biggest concerns among people in rural India is whether a prosthetic limb will actually improve their lives or make daily tasks more difficult. Many believe that artificial limbs are heavy, uncomfortable, and unsuitable for their way of life.

Since rural occupations often involve physical labor—farming, construction, or working in markets—there is a fear that a prosthetic will not be durable enough to handle rough terrains and demanding tasks.

Additionally, some individuals who have seen outdated or ill-fitted prosthetics assume that all artificial limbs are uncomfortable. A person who tried a basic prosthetic years ago and found it painful may discourage others from using one, even if modern designs are far more advanced.

The lack of awareness about lightweight materials, better joint flexibility, and personalized fittings leads to hesitation in adoption.

Another practical concern is maintenance. Many believe that prosthetics require frequent adjustments and expensive repairs, which they may not be able to afford.

If a limb breaks or becomes uncomfortable, people worry they will have to travel long distances to a city for repairs, further discouraging them from considering one in the first place.

The Cost Barrier and Economic Perceptions

Financial concerns are a major factor affecting prosthetic adoption in rural India. Many assume that prosthetics are expensive and only available to the wealthy.

Since rural families often have limited income and prioritize necessities like food and education, investing in a prosthetic may seem like an unnecessary expense—especially if they are unaware of affordable or subsidized options.

There is also a perception that prosthetics may not provide enough value to justify their cost. If a farmer or laborer believes they will still struggle to work even with an artificial limb, they may decide it is not worth the money.

Similarly, elderly individuals who have lived with a disability for years may feel they do not need a prosthetic at their age, viewing it as an unnecessary luxury rather than a tool for improving mobility.

In reality, many organizations and government programs provide financial support for prosthetic users, but awareness of these options remains low.

Without proper information on affordable solutions, people assume that prosthetics are out of reach, leading them to reject the idea without even exploring their options.

Myths About Functionality and Movement

Many rural communities have unrealistic expectations about how prosthetic limbs work. Some believe that an artificial limb should restore movement exactly like a natural limb.

If they see a prosthetic user walking with a slight difference in gait or struggling to adjust initially, they may assume the limb is ineffective.

Others believe the opposite—that prosthetics are weak, fragile, and only useful for cosmetic purposes rather than practical mobility.

This misconception is particularly common in farming communities, where individuals believe that prosthetic limbs cannot handle the strain of fieldwork, lifting heavy objects, or walking on uneven ground.

In reality, modern prosthetics are designed for different lifestyles and can be customized to fit rural conditions. However, because few people in villages have firsthand experience with high-quality prosthetics, outdated assumptions continue to discourage adoption.

One of the most effective ways to improve prosthetic adoption in rural India is through awareness and education. Many people do not reject prosthetics because they do not want them, but because they do not have enough information about how they work or how they can improve their lives.

Changing Perceptions and Encouraging Prosthetic Adoption

The Power of Awareness and Education

One of the most effective ways to improve prosthetic adoption in rural India is through awareness and education. Many people do not reject prosthetics because they do not want them, but because they do not have enough information about how they work or how they can improve their lives.

Community outreach programs, medical camps, and real-life success stories can help change perceptions and encourage more people to consider prosthetic solutions.

When individuals see someone from their own village using a prosthetic and leading a normal, productive life, they are more likely to believe in its benefits.

Demonstrations and trial sessions allow potential users to experience a prosthetic before making a decision, helping them overcome fears about discomfort or usability.

Additionally, educating family members is crucial, as their support often determines whether an individual will feel encouraged to adopt a prosthetic.

Healthcare workers, community leaders, and disability advocates can play a significant role in spreading awareness. If doctors and local health centers actively promote prosthetics as a practical and affordable solution, people will be more open to considering them.

Schools can also be an avenue for education, ensuring that younger generations grow up with more inclusive attitudes toward disability and assistive technology.

Making Prosthetics Affordable and Accessible

Cost is one of the biggest concerns for rural families, so making prosthetics more affordable is essential for increasing adoption rates.

Government programs, non-profits, and companies like Robobionics are already working to provide low-cost, high-quality prosthetics, but more awareness about these options is needed.

Subsidized prosthetic programs should be expanded, and rural communities must be better informed about financial assistance options. Mobile prosthetic clinics can help individuals in remote areas get fitted without having to travel long distances.

Additionally, offering installment-based payment plans can make prosthetics more accessible to families who cannot afford the full cost upfront.

Innovations like 3D-printed prosthetics have also made it possible to develop lightweight, durable, and affordable artificial limbs that are better suited for rural environments.

By increasing the availability of such solutions and ensuring regular follow-ups for maintenance and adjustments, the long-term usability of prosthetics can be improved.

Shifting Cultural Mindsets Toward Inclusion

Ultimately, changing how prosthetics are viewed in rural India requires a shift in cultural attitudes toward disability. Instead of seeing prosthetics as a symbol of weakness or social stigma, they should be recognized as tools for empowerment.

Inclusion campaigns, featuring local role models who use prosthetics successfully, can help reshape public perception. Representation in media—whether in films, television, or local storytelling traditions—can also play a role in normalizing prosthetic use.

Religious and community leaders, who hold significant influence in rural India, can help change deep-rooted beliefs by promoting messages of self-reliance and dignity.

If people hear from trusted figures that using a prosthetic is a sign of strength rather than defying fate, they will be more likely to embrace it.

As awareness, accessibility, and cultural acceptance improve, prosthetic adoption in rural India will continue to grow.

With the right combination of education, affordability, and social support, more individuals will be able to regain mobility and independence, leading fuller and more productive lives.

Traditional prosthetics were often designed with urban users in mind, limiting their effectiveness in rural settings.

The Role of Technology and Innovation in Rural Prosthetic Adoption

How Advanced Prosthetics Are Addressing Rural Needs

Traditional prosthetics were often designed with urban users in mind, limiting their effectiveness in rural settings.

However, technological advancements have led to the development of more durable, lightweight, and adaptable prosthetic limbs that can withstand the rough terrain and labor-intensive lifestyles of rural India.

One of the most significant innovations is the use of 3D printing, which allows for cost-effective, custom-made prosthetic limbs.

Unlike conventional prosthetics that require multiple fittings and expensive materials, 3D-printed limbs can be tailored to individual needs and produced quickly. This technology has made high-quality prosthetics more affordable, reducing financial barriers for rural users.

Additionally, bionic limbs with sensory feedback are emerging as a game-changer in the prosthetic industry. These advanced prosthetics, like Grippy™ by Robobionics, restore some level of touch and movement, making them more intuitive and functional.

While bionic prosthetics are still relatively new in India, their potential to improve mobility and quality of life is significant.

Rugged, waterproof, and flexible prosthetics are also being designed specifically for agricultural workers and laborers. Traditional artificial limbs often struggled to endure heavy workloads, but modern materials such as carbon fiber and silicone composites provide greater durability and comfort.

These innovations make prosthetic limbs more practical for people in villages who rely on physical work for their livelihood.

Bridging the Gap with Mobile Prosthetic Clinics

A major challenge in rural India is the lack of access to healthcare and rehabilitation services. Many people who could benefit from a prosthetic limb never get fitted because they cannot travel long distances to reach a clinic.

To address this, mobile prosthetic clinics are emerging as a solution.

These traveling clinics bring prosthetic fittings, adjustments, and rehabilitation services directly to rural communities, eliminating the need for long and costly travel.

By partnering with local hospitals and community health workers, mobile units ensure that people receive continuous support, reducing the fear that prosthetics will become unusable over time.

Telemedicine is also playing a crucial role in prosthetic care. With the help of smartphones and digital platforms, rural patients can now consult with prosthetists remotely, getting guidance on fit adjustments, skin care, and maintenance without leaving their villages.

This technology not only improves convenience but also builds trust in the long-term viability of prosthetic solutions.

Gamified Rehabilitation: Making Prosthetic Use More Engaging

One of the reasons some people in rural India stop using prosthetics is that they do not feel confident or comfortable with them. Learning to walk or perform tasks with an artificial limb takes practice, and without proper rehabilitation, many individuals give up.

To make the transition smoother, gamified rehabilitation programs are being introduced. These interactive, home-based exercises turn prosthetic training into a more engaging and rewarding experience.

Instead of seeing prosthetic adaptation as a difficult challenge, users can track their progress through digital platforms, set goals, and even participate in community challenges.

By combining modern prosthetic technology with accessible rehabilitation solutions, individuals in rural India can not only receive better artificial limbs but also learn how to use them effectively.

This holistic approach ensures that more people experience the full benefits of prosthetic adoption.

For many people in rural India, losing a limb is not just a physical change—it deeply affects their sense of identity, self-worth, and social standing. The idea of using a prosthetic limb can bring mixed emotions, from hope and curiosity to fear and anxiety.

The Psychological and Emotional Aspects of Prosthetic Adoption

Overcoming the Fear of Change

For many people in rural India, losing a limb is not just a physical change—it deeply affects their sense of identity, self-worth, and social standing. The idea of using a prosthetic limb can bring mixed emotions, from hope and curiosity to fear and anxiety.

Many individuals worry about how they will adjust to a new way of moving, whether they will face social rejection, or if they will ever feel “normal” again.

A major challenge is the fear of failure. People who have spent years without a limb may feel hesitant to try a prosthetic, fearing that they won’t be able to use it properly.

If they struggle in the beginning, they may assume the limb is not for them and give up too soon. Encouragement from family members, healthcare professionals, and other prosthetic users can make a big difference in helping them push through the initial learning phase.

Additionally, many individuals have a strong emotional attachment to their lost limb. Accepting a prosthetic sometimes feels like accepting their disability, which can be difficult.

In communities where disability is seen as a personal weakness or divine punishment, this struggle is even greater. Psychological support is just as important as physical rehabilitation in ensuring long-term prosthetic adoption.

Restoring Confidence and Self-Worth

When a person loses a limb, they often struggle with self-image. They may feel incomplete or believe that others will see them as weak. This is especially true for women, who face additional societal pressure regarding marriage, beauty, and family expectations.

The idea of wearing a visible prosthetic may make some individuals feel uncomfortable, as they fear drawing unwanted attention.

However, many people experience a renewed sense of confidence once they start using a prosthetic successfully. Regaining mobility and independence allows them to participate in everyday activities without relying on others.

When they realize that they can walk, work, or even engage in social gatherings more easily, their self-esteem improves.

Community support plays a huge role in this transformation. When neighbors and family members react positively to someone using a prosthetic, it helps reduce feelings of self-consciousness.

Disability inclusion programs, village awareness campaigns, and role models who openly use prosthetics can encourage others to embrace assistive technology without shame.

The Importance of Peer Support and Role Models

One of the most powerful motivators for prosthetic adoption is seeing someone else succeed with it. In rural India, where personal experiences often carry more weight than medical advice, peer support groups and real-life role models can make a huge difference.

If someone sees a fellow farmer using a prosthetic to plow fields, or a shopkeeper standing behind their counter with an artificial limb, they are more likely to believe in its benefits.

Conversations with prosthetic users help break myths and offer reassurance about common concerns like comfort, durability, and long-term usability.

Programs that connect new prosthetic users with experienced ones can help ease the transition and provide emotional support. Sharing personal stories of success and adaptation can inspire others to take the first step toward regaining their mobility.

By addressing the psychological and emotional aspects of prosthetic adoption, rural communities can move toward greater acceptance and normalization of disability solutions.

When individuals see prosthetics as a tool for empowerment rather than a sign of weakness, adoption rates will rise, leading to better quality of life for many.

The Indian government has taken steps to support people with disabilities through policies and initiatives that aim to improve accessibility, healthcare, and employment opportunities. However, in rural areas, these efforts often do not reach the people who need them the most.

The Role of Government and NGOs in Promoting Prosthetic Adoption

Government Policies and Disability Rights in India

The Indian government has taken steps to support people with disabilities through policies and initiatives that aim to improve accessibility, healthcare, and employment opportunities. However, in rural areas, these efforts often do not reach the people who need them the most.

While schemes such as the Rights of Persons with Disabilities Act (RPWD) 2016 and the Sugamya Bharat Abhiyan (Accessible India Campaign) exist, their impact in villages remains limited due to lack of awareness and infrastructure.

Many individuals in rural India are unaware of the government subsidies available for prosthetics. Programs like the Artificial Limbs Manufacturing Corporation of India (ALIMCO) provide affordable prosthetics and assistive devices, but accessing these benefits often requires navigating complex paperwork and traveling to distant government offices.

For someone in a remote village, the cost and effort of this process can discourage them from even attempting to get a prosthetic.

To improve accessibility, the government should focus on local outreach programs, mobile prosthetic camps, and community-based rehabilitation centers.

Simplifying application processes, reducing bureaucratic hurdles, and ensuring that rural healthcare centers are equipped to provide prosthetic services would significantly increase adoption rates.

The Role of NGOs and Social Enterprises

Non-governmental organizations (NGOs) and social enterprises have played a crucial role in bridging the gap between policy and real-world implementation.

Organizations working in disability support often bring prosthetic services directly to rural communities, offering free or low-cost artificial limbs to those in need. These efforts help reduce financial and logistical barriers, making prosthetics more accessible to underserved populations.

NGOs also provide training and vocational programs for prosthetic users, helping them reintegrate into the workforce. Simply providing a prosthetic is not enough—users need guidance on how to adapt to daily activities and work responsibilities.

By combining prosthetic distribution with skill development, NGOs help individuals become independent rather than dependent on external support.

Additionally, awareness campaigns led by NGOs can play a key role in shifting cultural perceptions about prosthetics. Through workshops, storytelling, and community meetings, these organizations help break myths surrounding disability and encourage families to support their loved ones in using assistive devices.

Public-Private Partnerships for Sustainable Impact

A long-term solution for improving prosthetic adoption in rural India requires collaboration between government, NGOs, and private companies.

Innovations in prosthetic technology must be matched with effective distribution networks, awareness programs, and financial assistance models that make adoption practical and sustainable.

Public-private partnerships can fund research into more affordable and durable prosthetic designs, ensuring that rural users get high-quality solutions suited to their environments.

By working together, different sectors can create a self-sustaining ecosystem where prosthetic adoption is not just a one-time event but an ongoing process supported by training, maintenance, and community acceptance.

Conclusion

Cultural perceptions play a significant role in shaping prosthetic adoption in rural India. Deep-rooted beliefs about fate, stigma, and societal judgment often discourage individuals from seeking assistive solutions, even when prosthetics can greatly improve their mobility and independence. Practical concerns, such as cost, comfort, and durability, further add to the hesitation.

However, change is possible through awareness, accessibility, and social acceptance. Education programs, mobile prosthetic clinics, and peer support networks can help break myths and encourage adoption. Technological advancements, such as affordable 3D-printed prosthetics and gamified rehabilitation, are making prosthetics more user-friendly and practical for rural lifestyles. Additionally, government policies, NGO initiatives, and public-private partnerships must work together to ensure that financial assistance and services reach those who need them most.

The key to increasing prosthetic adoption lies in changing mindsets—from seeing disability as a limitation to recognizing the potential of assistive technology. When prosthetics are viewed as tools for empowerment rather than signs of weakness, more individuals in rural India will embrace them. With the right support systems in place, we can help people regain mobility, confidence, and a future filled with opportunities.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

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Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.