Bias and stigma affect job prospects for disabled individuals. Learn how cultural views shape hiring practices and workplace inclusion worldwide.

How Cultural Perceptions of Disability Impact Employment Opportunities

For millions of people with disabilities worldwide, finding a job is more than just a challenge—it is a battle against deep-rooted societal perceptions. While some cultures embrace inclusivity and see people with disabilities as valuable members of the workforce, others still hold outdated beliefs that limit opportunities.

In many places, disability is viewed as a weakness rather than a different way of navigating the world. This perception directly affects hiring decisions, workplace accommodations, and career growth. Some employers assume that people with disabilities cannot be productive, while others hesitate to hire them due to misconceptions about the costs of providing accommodations.

But times are changing. With the rise of assistive technology, inclusive policies, and disability advocacy, more workplaces are beginning to see ability rather than limitation. Companies like Robobionics are playing a role in this shift by creating advanced prosthetics that help individuals regain independence and confidence. However, breaking cultural barriers requires more than just technology—it requires a change in mindset.

The way a society perceives disability plays a significant role in shaping employment opportunities. Some cultures promote inclusion and recognize the skills and potential of people with disabilities, while others allow stigma and outdated beliefs to limit access to jobs.

Cultural Attitudes Toward Disability and Their Effect on Employment

The way a society perceives disability plays a significant role in shaping employment opportunities. Some cultures promote inclusion and recognize the skills and potential of people with disabilities, while others allow stigma and outdated beliefs to limit access to jobs.

These cultural attitudes often determine whether companies actively hire people with disabilities or avoid doing so due to misconceptions about their abilities.

Disability as a Sign of Weakness or Fate

In many parts of the world, disability is still associated with weakness, dependence, or even punishment. In some cultures, there is a belief that disability is a result of past mistakes, bad karma, or divine retribution.

This mindset creates a barrier for people with disabilities, as employers may hesitate to hire them due to unconscious bias. Rather than being seen as individuals with valuable skills, they are often viewed as people who require constant assistance.

This perception affects not only hiring decisions but also workplace dynamics. Employees with disabilities may struggle to be taken seriously or may be overlooked for promotions.

Some employers assume that hiring a person with a disability means taking on a burden rather than gaining a capable worker.

Even when a person with a prosthetic limb, for example, is fully qualified for a job, they may be rejected simply because of the employer’s preconceived notions.

The Influence of Economic Development on Disability Inclusion

Wealthier nations with strong labor laws and disability rights movements have made significant progress in workplace inclusion. In countries like the United States, Canada, and much of Western Europe, disability is increasingly seen through the lens of equal opportunity rather than limitation.

Governments enforce laws that require businesses to accommodate employees with disabilities, and many companies actively promote diversity hiring.

In contrast, in developing nations where job markets are highly competitive and labor protections may be weaker, people with disabilities often struggle to find work.

Employers may prioritize candidates who they believe can perform tasks without any need for accommodations. Even when individuals with disabilities prove they are capable, they often face social barriers that prevent them from being given a fair chance. Without strong legal frameworks or cultural support, disability inclusion remains a low priority for many businesses.

Family and Community Influence on Employment

In many cultures, family and community expectations shape a person’s career path. In societies where people with disabilities are seen as dependent, families may not encourage them to seek employment.

Instead, they may assume that a relative will always take care of them. This belief prevents many capable individuals from pursuing careers, even when they have the skills and motivation to work.

On the other hand, in cultures that value self-reliance, people with disabilities are often encouraged to find ways to support themselves. Families and communities play a crucial role in boosting confidence and providing opportunities.

In countries where disability inclusion is part of the social fabric, people with prosthetic limbs, visual impairments, or other conditions are more likely to enter the workforce and succeed.

How Workplace Design Reflects Cultural Attitudes

The physical design of workplaces also reveals cultural attitudes toward disability. In societies that prioritize inclusion, offices, factories, and public buildings are built with accessibility in mind.

Ramps, elevators, wide doorways, and adaptive workstations make it easier for employees with disabilities to work efficiently.

In places where disability is still viewed as a limitation, workplaces often lack basic accessibility features. Many office buildings have no ramps or elevators, making it difficult for people with mobility impairments to even enter the workspace.

Without proper infrastructure, employers may avoid hiring people with disabilities simply because their workplaces are not designed to accommodate them.

Creating an inclusive work environment requires more than just infrastructure changes. Employers need to shift their mindset from viewing disability as a challenge to recognizing it as an opportunity for diversity and innovation.

Companies that embrace this approach often find that employees with disabilities bring fresh perspectives, problem-solving skills, and resilience that enhance the overall work culture.

Stereotypes about disability significantly affect hiring practices and limit employment opportunities for many skilled individuals. When employers hold biased views—whether consciously or unconsciously—it creates an invisible barrier that prevents people with disabilities from entering the workforce.

The Impact of Stereotypes on Hiring Decisions

Stereotypes about disability significantly affect hiring practices and limit employment opportunities for many skilled individuals. When employers hold biased views—whether consciously or unconsciously—it creates an invisible barrier that prevents people with disabilities from entering the workforce.

Even when disability rights laws exist, social attitudes often dictate whether businesses actively embrace inclusion or simply comply with regulations without real commitment.

The Myth of Reduced Productivity

One of the most common misconceptions is that people with disabilities, including those using prosthetics, are less productive than their able-bodied counterparts.

Employers may assume that they will need more supervision, take longer to complete tasks, or require frequent time off. This belief is not based on facts but rather on outdated ideas that fail to account for advances in technology and accessibility.

Modern prosthetics, for example, enable users to perform a wide range of tasks efficiently. A person with a bionic hand, such as Grippy™ by Robobionics, can grip, hold, and manipulate objects just as effectively as someone with a natural hand.

With the right tools and accommodations, employees with disabilities can be just as, if not more, productive than other workers. However, as long as employers continue to assume that disability equates to inefficiency, many capable individuals will remain unemployed.

Overprotectiveness and Fear of Liability

In some cultures, particularly in countries where social welfare systems are weak, employers worry that hiring a person with a disability may lead to increased costs.

They fear that these employees will be more prone to injury or will need expensive workplace modifications. Some businesses also avoid hiring people with disabilities because they do not want to be responsible for long-term medical care or compensation in case of workplace accidents.

While safety concerns are valid in certain industries, this type of thinking assumes that people with disabilities cannot assess risks for themselves. Many individuals with prosthetics, for example, are fully capable of determining what tasks they can or cannot do.

Adaptive technology and workplace accommodations have made it possible for people with mobility challenges to work safely in fields like engineering, healthcare, and even physically demanding roles.

The assumption that hiring a disabled employee is a “risk” ignores the reality that every individual, regardless of physical ability, has strengths and limitations.

The Bias Against Customer-Facing Roles

In many industries, particularly those that involve direct customer interaction, people with disabilities are often excluded due to appearance-based biases.

Some employers believe that having an employee with a visible disability, such as a prosthetic limb, might make customers uncomfortable. This mindset stems from deep-seated social conditioning where disability is associated with weakness or dependence.

In cultures that value physical “perfection” in professional settings, people with disabilities are often pushed into back-office roles where they are less visible.

This practice not only limits career growth but also reinforces the idea that disability should be hidden from public view. By contrast, in countries that prioritize inclusion, many individuals with disabilities work in sales, hospitality, and media, proving that customers care more about service quality than the physical appearance of the person providing it.

Breaking the Cycle of Discrimination

The only way to challenge these stereotypes is through active representation and awareness. When people with disabilities are seen thriving in the workplace, it challenges preconceived notions and encourages others to adopt more inclusive hiring practices.

Media representation, corporate leadership programs, and disability advocacy all play a role in changing the narrative.

Employers who have hired people with disabilities often report unexpected benefits, such as increased team morale, problem-solving creativity, and higher employee retention.

Once businesses recognize that hiring individuals with disabilities is not an act of charity but a strategic advantage, workplace culture starts to shift.

At Robobionics, we believe that access to high-quality prosthetics is a key part of this change. By ensuring that advanced, affordable prosthetics are available, we empower individuals to confidently enter the workforce and break down the barriers imposed by societal misconceptions.

Many countries have laws in place to protect the rights of people with disabilities in the workplace. These laws are meant to ensure fair hiring practices, reasonable accommodations, and protection from discrimination.

Legal Protections vs. Cultural Reality: The Gap in Disability Employment

Many countries have laws in place to protect the rights of people with disabilities in the workplace. These laws are meant to ensure fair hiring practices, reasonable accommodations, and protection from discrimination.

However, legal protections alone are not enough to change deep-seated cultural attitudes. The reality in many places is that despite the existence of disability rights laws, people with disabilities—including those using prosthetics—continue to face barriers when seeking employment.

Legal Protections: Progress on Paper

Countries with strong labor laws, such as the United States, Canada, and Germany, have clear regulations requiring employers to provide equal opportunities for people with disabilities.

The Americans with Disabilities Act (ADA) in the U.S., for example, mandates that employers make reasonable accommodations to enable disabled employees to work effectively. Similar laws exist in Europe, ensuring that businesses do not discriminate based on physical ability.

In India, the Rights of Persons with Disabilities (RPwD) Act, 2016, mandates that at least 4% of government jobs be reserved for individuals with disabilities. Other countries, including Japan and South Korea, have quota systems requiring companies to hire a certain percentage of disabled employees.

While these laws are steps in the right direction, enforcement remains a challenge, and cultural biases often prevent them from having the full intended impact.

Workplace Discrimination Despite Legal Protections

Even in countries with strong disability rights laws, workplace discrimination continues in subtle and not-so-subtle ways. In many cases, hiring managers find ways to bypass the laws by citing “other factors” in hiring decisions.

Instead of openly rejecting candidates with disabilities, they might say the role requires “certain physical capabilities” without specifying why. Others may avoid hiring disabled candidates out of fear that providing accommodations will be too expensive or complicated.

In countries where enforcement of disability rights laws is weak, people with disabilities often find that the law exists on paper but is rarely implemented in reality.

Employers may ignore hiring quotas without facing consequences, and employees with disabilities may struggle to demand accommodations without risking job security. Fear of retaliation prevents many individuals from reporting workplace discrimination, making it difficult to create lasting change.

The Role of Government and Advocacy Groups

While governments play a critical role in shaping disability employment policies, real change often comes from advocacy groups, NGOs, and forward-thinking companies.

Organizations that promote disability employment help bridge the gap between policy and practice by educating employers, conducting training programs, and showcasing the benefits of hiring people with disabilities.

Many multinational corporations have begun to set the standard for disability inclusion by creating accessible workplaces, training hiring managers to avoid unconscious bias, and publicly committing to diverse hiring practices.

When global brands embrace disability inclusion, they encourage smaller businesses to follow suit, proving that hiring people with disabilities is not just a legal requirement but a business advantage.

At Robobionics, we believe that access to high-quality prosthetics is a crucial part of this change. By making advanced prosthetic limbs more accessible and affordable, we enable more individuals to confidently seek employment without feeling limited by their physical condition.

However, true inclusion requires more than just assistive technology—it requires a shift in mindset across society, businesses, and policymakers.

While cultural perceptions often dictate how people with disabilities are treated in the workplace, advancements in technology are breaking down barriers and creating new opportunities.

The Role of Technology in Bridging Employment Gaps for People with Disabilities

While cultural perceptions often dictate how people with disabilities are treated in the workplace, advancements in technology are breaking down barriers and creating new opportunities.

Assistive devices, artificial intelligence, and modern prosthetics have transformed the way people with disabilities work, proving that physical limitations do not equate to reduced capabilities.

However, the adoption of these technologies is often influenced by cultural attitudes and economic factors, affecting how widely they are implemented across different regions.

Assistive Technology as an Equalizer

For many people with disabilities, technology acts as a bridge to employment. Screen readers, voice recognition software, and adaptive keyboards enable visually impaired individuals to work in data entry, customer service, and software development.

Prosthetic limbs, such as Grippy™ by Robobionics, allow amputees to regain dexterity and perform jobs that require fine motor skills. Exoskeletons and mobility aids help individuals with mobility impairments participate in physically demanding professions.

Despite these advancements, access to assistive technology remains unequal. In developed countries, businesses and governments invest in making workplaces more accessible, integrating technology that helps employees with disabilities perform tasks independently.

Companies recognize that investing in adaptive tools is not just a compliance measure but a way to boost productivity and create a diverse workforce.

In contrast, in many developing nations, where cultural perceptions still see disability as a limitation rather than a challenge to be overcome, investment in assistive technology is lower. Employers may not be aware of the available solutions or may believe that these technologies are too costly to implement.

As a result, people with disabilities are often excluded from jobs they are fully capable of performing simply because they do not have access to the right tools.

Remote Work: A Cultural Shift Toward Inclusion

The rise of remote work has been a game-changer for many individuals with disabilities. In cultures where accessibility in physical workplaces is still lacking, the ability to work from home has opened up new career paths.

Without the need to commute or navigate inaccessible office buildings, people with mobility impairments or prosthetic users can work comfortably from their own space.

However, cultural attitudes still play a role in determining how widely remote work is accepted as a long-term employment model. In many regions, there is still a belief that employees must be physically present in an office to be productive.

This mindset can prevent companies from offering remote work as an option, even when it would be beneficial for both employees with disabilities and the organization itself.

In more progressive work environments, businesses are realizing that productivity is not tied to physical presence. As companies embrace digital transformation, more industries are offering flexible work arrangements, allowing people with disabilities to contribute meaningfully without facing physical barriers.

The Future of Inclusive Employment

The combination of assistive technology, remote work, and changing attitudes is shaping the future of disability employment. However, for these changes to be meaningful, they need to be accompanied by a shift in how societies perceive disability.

Technology alone cannot create inclusion—it must be paired with education, advocacy, and a cultural shift that recognizes the value of a diverse workforce.

At Robobionics, we are committed to driving this change. By making prosthetic technology more accessible and empowering individuals to reclaim their independence, we help break down barriers to employment.

The future should be one where no one is judged by their physical condition but by their skills, determination, and potential.

While technology and legal policies play essential roles in increasing employment opportunities for people with disabilities, cultural perceptions ultimately shape how inclusive a society becomes.

Changing Perceptions: The Power of Representation and Awareness

While technology and legal policies play essential roles in increasing employment opportunities for people with disabilities, cultural perceptions ultimately shape how inclusive a society becomes.

When individuals with disabilities are visible in leadership positions, the media, and public spaces, it shifts the narrative from seeing disability as a limitation to recognizing it as a natural part of human diversity.

The Role of Media in Shaping Public Perception

Media representation has a powerful influence on how people with disabilities are perceived in the workplace. When films, TV shows, and advertisements depict individuals with disabilities as independent professionals, entrepreneurs, and leaders, it normalizes their presence in the workforce.

On the other hand, when media portrays them solely as individuals in need of help or as symbols of inspiration without depth, it reinforces stereotypes that they are different from the rest of society.

In some cultures, there is still hesitation to show people with disabilities in mainstream roles. For instance, actors with disabilities are rarely cast in lead roles, and real-life professionals with disabilities are often missing from corporate advertisements.

This lack of visibility further alienates individuals with disabilities from professional spaces and reduces public awareness of their capabilities.

However, change is happening. In recent years, there has been a rise in campaigns featuring employees with disabilities, showcasing their skills rather than their conditions.

Companies that actively include individuals with disabilities in their marketing not only promote inclusion but also influence other businesses to follow suit. By normalizing disability in the workplace through media, cultural perceptions start to evolve.

Representation in Leadership and Business

One of the most effective ways to change perceptions is to have more individuals with disabilities in leadership positions. When people with prosthetics, mobility impairments, or other disabilities lead companies, work in government roles, or become successful entrepreneurs, they challenge existing biases.

In cultures where leadership is traditionally associated with physical strength or a flawless appearance, the presence of disabled professionals in executive roles sends a strong message: capability is not defined by physical condition.

Employees with disabilities who rise to leadership positions pave the way for future generations, proving that talent and hard work matter more than societal biases.

The Impact of Disability Advocacy and Public Education

Advocacy organizations and disability rights movements have been instrumental in changing workplace perceptions. Through public awareness campaigns, training programs, and policy recommendations, these groups educate businesses about the value of hiring people with disabilities.

In many countries, disability awareness training has become a standard part of corporate diversity programs.

These workshops teach employees and managers how to interact respectfully with colleagues who have disabilities, addressing common misconceptions and highlighting the benefits of an inclusive workforce.

Educational institutions also play a key role in changing perceptions. Schools and universities that integrate disability awareness into their curriculum help create a future workforce that values inclusion from an early stage.

By teaching young people that disability does not equal inability, societies can foster a culture where employment discrimination is less likely to occur.

Building a Future of Inclusion

The future of employment for people with disabilities depends on continuous efforts to challenge outdated cultural perceptions. When businesses, media, and policymakers work together to promote inclusion, they create an environment where individuals with disabilities, including prosthetic users, can succeed on equal terms.

At Robobionics, we believe that empowering people with disabilities through advanced prosthetic technology is only part of the solution. The bigger goal is to change how society views disability—not as a barrier to employment, but as a part of human diversity that strengthens the workforce.

Beyond the ethical and legal reasons for inclusive hiring, businesses that actively employ people with disabilities often see tangible benefits. Studies have shown that diverse workplaces lead to higher innovation, better employee morale, and improved problem-solving.

The Business Case for Hiring People with Disabilities

Beyond the ethical and legal reasons for inclusive hiring, businesses that actively employ people with disabilities often see tangible benefits. Studies have shown that diverse workplaces lead to higher innovation, better employee morale, and improved problem-solving.

Yet, in many cultures, the misconception persists that hiring individuals with disabilities is an act of charity rather than a strategic advantage.

Increased Productivity and Problem-Solving Abilities

One of the most overlooked aspects of hiring employees with disabilities is their adaptability and resilience. Many individuals with disabilities develop exceptional problem-solving skills because they have spent much of their lives finding creative ways to navigate an environment that is not always designed for them.

This ability to adapt quickly and think critically translates directly into workplace efficiency.

Employees with prosthetic limbs, for example, often develop enhanced motor skills, coordination, and patience, which can be valuable in industries requiring precision.

Many businesses that have embraced disability inclusion report that workers with disabilities bring new perspectives to team challenges, leading to better decision-making and innovation.

Higher Employee Retention and Workplace Loyalty

Companies that invest in disability inclusion often experience lower employee turnover. Studies have found that employees with disabilities tend to stay with their employers longer than their non-disabled counterparts.

When individuals with disabilities find a workplace that values them and provides necessary accommodations, they are more likely to remain loyal to the organization.

This stability benefits businesses by reducing hiring and training costs. High retention rates improve team cohesion, as long-term employees contribute to a stronger and more experienced workforce.

When businesses foster an inclusive culture, all employees—disabled or not—are more engaged, leading to a more positive work environment.

Improved Company Reputation and Customer Engagement

In today’s global economy, consumers are increasingly choosing to support companies that prioritize diversity and inclusion. Businesses that actively hire individuals with disabilities often enjoy stronger brand loyalty and positive public perception.

Companies that promote their inclusive hiring practices in marketing campaigns show that they care about social responsibility. Customers appreciate businesses that align with ethical values, and many choose to support brands that embrace inclusion.

This is particularly important in industries where customer trust and brand image play a major role in purchasing decisions.

Moreover, businesses that hire people with disabilities can better serve a diverse customer base. Employees with disabilities bring unique insights into product development, marketing, and customer service, helping companies design more inclusive products and experiences.

A workforce that reflects society’s diversity is better equipped to understand and meet the needs of all customers.

Financial Incentives and Government Support

In many countries, governments offer financial incentives to businesses that hire individuals with disabilities. These incentives may include tax breaks, grants for workplace modifications, or subsidies for assistive technology.

Employers who take advantage of these programs not only benefit financially but also contribute to social progress by creating more inclusive workplaces.

However, in regions where cultural attitudes toward disability remain negative, many businesses fail to leverage these opportunities. Some employers remain unaware of the financial benefits, while others hesitate due to unfounded concerns about additional costs.

Increased awareness of these incentives can encourage more businesses to embrace disability hiring as a smart business strategy rather than an obligation.

Building a More Inclusive Economy

For true change to happen, businesses must recognize that hiring people with disabilities is not just about compliance—it is about building stronger, more competitive companies. Inclusion should not be an afterthought but an integral part of hiring policies and corporate culture.

At Robobionics, we understand the importance of economic inclusion for individuals with disabilities. By providing high-quality prosthetic solutions, we empower people to pursue meaningful careers and contribute to society.

When businesses, policymakers, and communities work together to remove barriers, they create a world where talent is valued over physical ability, and everyone has a fair chance to succeed.

Conclusion

Cultural perceptions of disability have long influenced employment opportunities, but the world is gradually shifting toward a more inclusive mindset. While stereotypes and biases still exist, advancements in technology, legal protections, and growing awareness are breaking down barriers. Employers are beginning to recognize that hiring individuals with disabilities is not an act of charity but a strategic advantage that fosters innovation, loyalty, and diversity.

True inclusion requires more than laws and policies—it demands a shift in attitudes. When businesses actively embrace disability inclusion, they set a powerful example for society. Media representation, workplace accommodations, and leadership opportunities for disabled individuals help reshape public perception, ensuring that ability, not disability, defines a person’s career potential.

At Robobionics, we believe that access to high-quality prosthetics is a crucial part of this change. By empowering individuals with advanced prosthetic solutions, we enable them to enter the workforce with confidence and independence. The future should not be about overcoming disability but about removing unnecessary barriers so that everyone, regardless of physical condition, has an equal opportunity to thrive.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.