A Beginner’s Guide to Navigating Disability Benefits

Understanding disability benefits can be a daunting task, especially if you’re new to the process. The complexity of eligibility criteria, documentation, and application processes often leaves individuals and families feeling overwhelmed. Yet, these benefits play a vital role in improving the quality of life for individuals with disabilities by providing financial support, healthcare access, and other essential resources.

This guide is designed to break down the intricacies of disability benefits into manageable steps. Whether you’re seeking government assistance, exploring private insurance options, or navigating workplace accommodations, this article will equip you with the knowledge and strategies needed to take confident steps forward.

Understanding Disability Benefits: An Overview

Disability benefits are programs designed to support individuals who face challenges in earning a livelihood due to physical or mental impairments. These benefits come in various forms, including financial assistance, healthcare coverage, and specialized services. Understanding the landscape of available benefits is the first step in navigating the system.

Types of Disability Benefits

Disability benefits can be broadly categorized into government programs, workplace benefits, and private insurance. Each type serves a specific purpose and caters to different needs.

Government programs often include social security benefits, pensions, and healthcare schemes that provide financial and medical support to eligible individuals. For example, in India, the Rights of Persons with Disabilities Act, 2016, outlines various entitlements, including disability pensions and access to healthcare services.

Workplace benefits might include disability insurance, income protection, or accommodations provided by employers. These benefits are often negotiated as part of employment contracts and vary depending on organizational policies.

Private insurance policies for disability often act as supplementary coverage, offering financial support for medical treatments or income replacement during periods of limited work capacity.

Who Qualifies for Disability Benefits?

Eligibility criteria for disability benefits depend on the type of program or policy in question. In most cases, applicants must demonstrate a documented disability that significantly impacts their ability to perform work or daily activities.

Government programs often have specific definitions of disability and require medical documentation, such as a disability certificate issued by an authorized medical board. Some schemes may also consider financial criteria, prioritizing assistance for individuals from economically weaker sections.

Employers and private insurance providers typically rely on assessments conducted by independent evaluators or healthcare professionals to determine eligibility. Familiarizing yourself with the definitions and requirements of each program is crucial for a smooth application process.

Who Qualifies for Disability Benefits?

Preparing for the Application Process

Navigating the application process for disability benefits involves gathering documentation, completing forms, and meeting deadlines. Being organized and proactive can make the journey significantly less stressful.

Gathering Essential Documentation

Most disability benefit programs require comprehensive documentation to establish eligibility. This may include:

  • Medical records detailing the diagnosis, treatment history, and prognosis.
  • Official disability certificates issued by relevant authorities.
  • Proof of identity, income, and residence to support the application.

Consult with your healthcare provider to ensure that your medical records accurately reflect the nature and extent of your disability. If you’re applying for workplace benefits or private insurance, ask the insurer or employer for a detailed list of required documents to avoid delays.

Understanding the Application Timeline

Each program or policy has specific timelines for application submission, review, and approval. Missing a deadline can lead to unnecessary delays or rejections, so it’s essential to stay informed and plan accordingly.

If you’re applying for government benefits, visit official websites or consult with local disability welfare offices for information about deadlines and submission windows. For workplace benefits or private insurance, maintain clear communication with HR representatives or insurance agents to understand their timelines.

Navigating the Application Process

Once you have gathered the necessary documentation, it’s time to focus on completing and submitting your application. This phase requires attention to detail and a clear understanding of the process to avoid common pitfalls and ensure a successful outcome.

Filling Out Application Forms

Application forms for disability benefits often ask for detailed information about your personal background, medical history, and financial situation. While it may seem overwhelming, breaking the process into manageable steps can simplify the task.

Take the time to carefully read the instructions before filling out any form. If certain sections are unclear, seek clarification from the relevant authority or organization. Providing accurate and complete information is critical, as discrepancies or omissions could lead to delays or rejection.

For online applications, ensure you have a stable internet connection and that scanned documents meet the required file size and format specifications. Save copies of your submissions for future reference.

In cases where physical forms are required, double-check for legibility and completeness before submission. Attach all necessary supporting documents and label them clearly to prevent confusion during the review process.

Addressing Common Challenges

Applicants often face challenges during the application process, such as navigating bureaucratic red tape or obtaining specific documents within tight deadlines. Being proactive and resourceful can help overcome these obstacles.

If you encounter delays in acquiring medical certificates or official approvals, consider reaching out to advocacy groups or disability organizations for assistance. These groups often have networks and resources to help expedite the process or connect you with helpful contacts.

For workplace benefits or private insurance, maintain open communication with HR or your insurance provider. Regular follow-ups and clear communication demonstrate your commitment and help address issues promptly.

Following Up on Your Application

Once your application has been submitted, tracking its progress and addressing any additional requirements ensures a smoother experience.

Staying Updated

Many organizations and government agencies offer online portals or helplines where applicants can check the status of their applications. Make use of these tools to stay informed about updates or requests for additional documentation.

If you receive communication regarding your application, respond promptly and provide the requested information. Keeping records of all interactions, including emails, phone calls, and letters, can help you maintain a clear timeline and resolve disputes if they arise.

Preparing for Appeals

In cases where an application is denied, it’s important to understand your rights to appeal. Appeals often require additional documentation or clarification to address the reasons for denial.

For example, if a government program denies your claim due to insufficient medical evidence, you may need to submit further medical records or request a review from your healthcare provider. Similarly, workplace benefit denials may involve discussions with HR or higher management to resolve discrepancies.

Approach the appeals process with patience and determination. Advocacy groups and legal advisors can offer guidance and support, ensuring that your case is presented effectively.

Preparing for Appeals

Leveraging Support Systems

Navigating disability benefits can be complex, but you don’t have to do it alone. Support systems, both formal and informal, play a crucial role in simplifying the process and reducing stress.

Seeking Help from Advocacy Organizations

Disability advocacy groups often provide valuable resources for individuals seeking benefits. These organizations offer workshops, guides, and personalized assistance to help you understand your rights and navigate the system effectively.

For example, organizations like the National Centre for Promotion of Employment for Disabled People (NCPEDP) in India work to promote the inclusion of individuals with disabilities in various spheres, including accessing benefits. Reaching out to such groups can provide clarity and reassurance throughout the process.

Family and Friends as Key Advocates

Family members and close friends often play a pivotal role in assisting with the disability benefits process. They provide encouragement, help manage documentation, and can even act as representatives when dealing with government agencies or insurance providers. For many individuals, this support is invaluable during a process that can feel overwhelming or isolating.

Businesses can help strengthen these informal support networks by offering resources tailored to families and caregivers. For instance, companies providing financial services might create accessible guides that explain benefits eligibility and application steps in simple terms.

Similarly, organizations could host workshops or webinars to educate families about the various ways they can assist their loved ones, from gathering necessary paperwork to navigating appeals.

By extending these efforts, businesses position themselves as allies in the disability benefits journey, demonstrating their commitment to inclusivity and accessibility.

Advocacy Organizations as Strategic Partners

Advocacy organizations are often at the forefront of providing specialized assistance to individuals seeking disability benefits. These groups offer tailored advice, representation, and resources that simplify complex processes.

For businesses, partnering with advocacy organizations can significantly enhance outreach efforts and deepen connections with the disability community.

For example, businesses in healthcare or finance can collaborate with disability rights groups to offer co-branded educational materials or host joint events that explain benefits applications. These partnerships not only elevate the visibility of both entities but also ensure that individuals have access to expert guidance.

Additionally, businesses can support advocacy organizations financially or through volunteering initiatives. This might involve sponsoring accessibility projects, funding legal aid services for benefits applicants, or providing employees as pro bono consultants. Such efforts create a positive social impact while reinforcing the company’s role as a leader in corporate responsibility.

Leveraging Workplace Support Networks

For individuals employed while navigating disability benefits, workplace support systems are crucial. Human resources departments, employee resource groups (ERGs), and managers all have a role to play in ensuring that employees feel supported during this process.

Organizations can create ERGs focused on disability inclusion, offering a safe space for employees to share experiences, exchange advice, and advocate for workplace accommodations. These groups can act as informal mentors, helping colleagues understand their rights and how to access workplace benefits.

HR teams should also provide clear and transparent information about disability-related workplace benefits, such as short-term or long-term disability insurance, accommodations, or return-to-work programs. By proactively sharing this information, businesses reduce the burden on employees to seek it out themselves, fostering trust and demonstrating empathy.

Leveraging Workplace Support Networks

Empowering Yourself Through Community Support

In addition to formal advocacy organizations, community networks can be invaluable for navigating disability benefits. These groups, whether local or online, offer shared experiences, advice, and emotional support from individuals who have successfully navigated similar challenges.

Engaging with Peer Networks

Connecting with individuals who have firsthand experience with disability benefits provides insights into the practical aspects of the application process. Peer networks often share tips on handling documentation, avoiding common pitfalls, and finding the best resources.

For example, online forums or social media groups dedicated to disability rights frequently have members who can answer questions or share success stories. These platforms create a sense of camaraderie and reassurance, reducing the stress of navigating the process alone.

For businesses, facilitating community-driven initiatives—such as webinars or discussion panels on disability rights and benefits—can enhance their reputation as inclusive and socially responsible organizations. Providing a platform for shared learning strengthens ties with customers and communities.

Involving Family and Friends

Family members and friends play an essential role in creating a supportive environment. They can assist with tasks such as gathering documentation, accompanying you to appointments, or providing emotional encouragement during challenging times.

For example, a trusted family member might help by organizing paperwork, filling out forms, or acting as an advocate when communicating with government offices or employers. This partnership not only simplifies the process but also fosters a sense of teamwork and shared purpose.

Organizations and businesses can further support these relationships by offering resources such as caregiver guides or family-focused workshops. Recognizing the integral role of caregivers creates an inclusive approach to addressing the needs of individuals with disabilities.

Involving Family and Friends

Maximizing the Long-Term Benefits of Disability Support

Once you have successfully navigated the application process and secured disability benefits, the next step is to maximize their impact on your quality of life.

Financial Planning for Stability

Disability benefits, whether in the form of financial support or subsidized services, require careful planning to ensure long-term stability. Creating a budget that accounts for your needs—such as medical expenses, assistive devices, or daily living costs—ensures that you make the most of the resources available.

Consulting with a financial advisor familiar with disability benefits can help you explore options such as tax deductions, investment plans, or savings programs tailored to your circumstances.

For example, in India, the Pradhan Mantri Jan Arogya Yojana (PM-JAY) offers health insurance coverage that can be factored into financial planning for medical needs.

For businesses, offering accessible financial literacy workshops or partnering with advisors to guide individuals with disabilities can add significant value. These initiatives demonstrate a commitment to empowering customers or employees to make informed financial decisions.

Advocating for Continuous Improvement

Securing disability benefits is not the end of the journey. Individuals and communities have the power to advocate for improvements in benefit systems, ensuring they remain inclusive and effective.

Engaging with local representatives, participating in public consultations, or joining advocacy campaigns raises awareness about gaps in existing policies and pushes for necessary reforms.

For example, advocating for streamlined application processes or expanded benefit coverage creates a more equitable system for future applicants.

Businesses can support these efforts by collaborating with advocacy groups or hosting events that amplify the voices of individuals with disabilities. This not only strengthens their social impact but also fosters goodwill among their stakeholders.

Building Financial Security Through Disability Benefits

Disability benefits provide a foundational level of financial stability, but maximizing their impact requires thoughtful budgeting and planning. For individuals, this involves allocating funds to cover essential needs such as medical expenses, assistive devices, and daily living costs, while also exploring opportunities to invest in long-term growth.

Businesses that serve individuals with disabilities, such as financial institutions, can offer tailored advisory services to help beneficiaries manage their resources effectively.

For example, introducing accessible banking options, such as savings plans specifically designed for individuals with disabilities, creates opportunities for financial growth while ensuring stability.

Building Financial Security Through Disability Benefits

Leveraging Benefits for Career Advancement

Disability benefits often include provisions for education, vocational training, or workplace accommodations. These resources are essential for fostering independence and unlocking professional opportunities. Beneficiaries can use these programs to gain new skills, re-enter the workforce, or advance in their current roles.

Businesses can enhance these opportunities by forming partnerships with vocational training centers or offering mentorship programs for individuals with disabilities.

For example, an organization might create an internship program designed to provide hands-on experience while utilizing benefit-funded accommodations. Such initiatives not only help individuals maximize their support but also diversify the workforce and foster inclusion.

Enhancing Quality of Life Through Accessible Solutions

Disability benefits often extend beyond financial support, offering access to healthcare, counseling, and community programs. Beneficiaries can maximize these services by actively engaging with available resources and tailoring them to their personal goals.

Healthcare organizations and service providers can amplify this impact by integrating accessible solutions into their offerings. For instance, introducing telemedicine services or mobile health applications makes it easier for individuals with mobility challenges to access care.

Personalized care plans that align with the unique needs of beneficiaries help optimize outcomes while ensuring their continued well-being.

The Role of Businesses in Supporting Disability Benefits

Businesses have a unique opportunity to contribute to the ease and accessibility of disability benefits. By engaging with employees, customers, and the wider community, they can play a pivotal role in fostering awareness and providing practical resources.

Offering Workplace Support for Employees

Workplaces are often the first point of contact for individuals navigating disability benefits. Employers can simplify the process by providing clear information about available workplace benefits, insurance policies, and accommodations.

Human Resources departments can maintain up-to-date resources on disability benefits, including guides, contact information for assistance, and step-by-step instructions for filing claims.

Additionally, employers can offer access to legal or financial advisors who specialize in disability rights to ensure employees have the support they need.

Creating a culture of openness where employees feel comfortable discussing their needs is also critical. Inclusive policies and practices demonstrate that the organization values diversity and is committed to creating an equitable workplace.

Collaborating with Advocacy Organizations

Businesses can strengthen their impact by partnering with advocacy organizations that specialize in disability rights and benefits. These collaborations provide a platform for companies to amplify important messages, host informational events, or support campaigns for policy improvements.

For instance, hosting community workshops or sponsoring informational webinars on navigating disability benefits positions businesses as leaders in accessibility and inclusion. By facilitating these conversations, organizations not only support individuals but also contribute to societal change.

Collaborating with Advocacy Organizations

Supporting Customers Through Accessible Services

For businesses that serve customers directly, ensuring accessibility in services and communication is key. Providing easy-to-understand materials about disability benefits, offering multilingual support, and ensuring physical and digital spaces are inclusive creates a seamless experience for customers.

Companies involved in industries such as finance, healthcare, or insurance can enhance their offerings by tailoring products to meet the unique needs of individuals with disabilities. For example, creating simplified application processes for disability insurance or offering specialized advisory services ensures that customers feel supported at every step.

Conclusion

Navigating disability benefits may seem complex, but with the right knowledge, resources, and support systems, it becomes a manageable process. Understanding the available options, preparing thoroughly, and leveraging community networks are essential steps toward securing the assistance you need.

For individuals, this journey is about more than accessing financial support—it’s about reclaiming independence, dignity, and opportunities for a fulfilling life. For businesses and organizations, empowering individuals with disabilities through inclusive initiatives reflects a commitment to building equitable and supportive communities.

By working together to improve access, streamline processes, and promote understanding, we can create a world where navigating disability benefits is no longer a challenge but an empowering experience.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.