Explore new adjustable socket technology that allows for more personalized, flexible prosthetic fitment to improve comfort and daily functionality.

Advances in Adjustable Sockets: Making Fitment More Adaptive

For anyone using a prosthetic limb, the fit of the socket is everything. It’s the one part of the device that stays in direct contact with your body all day. If the socket fits well, life feels easier. But if it doesn’t, even the best prosthesis can feel like a burden.

Over time, our bodies change. Muscles shift, weight goes up or down, and daily habits affect how our prosthesis feels. A socket that once felt perfect may begin to rub, pinch, or loosen. These aren’t just small problems. They can lead to discomfort, skin issues, and frustration with walking or using your limb.

That’s where adjustable sockets are changing everything. They’re not just another upgrade. They’re reshaping what it means to live with a prosthetic limb—giving users more control, better comfort, and the ability to adapt their fit without needing a full replacement.

When someone begins using a prosthetic limb, one of the first things they notice is how the socket feels. The socket is the part that holds your residual limb in place. It connects your body to the rest of the device. It must be snug but not too tight. It should stay stable but allow some natural movement. It’s a delicate balance—and when that balance is off, everything feels wrong.

Understanding the Importance of Socket Fit

Why Socket Fit Matters So Much

When someone begins using a prosthetic limb, one of the first things they notice is how the socket feels. The socket is the part that holds your residual limb in place. It connects your body to the rest of the device.

It must be snug but not too tight. It should stay stable but allow some natural movement. It’s a delicate balance—and when that balance is off, everything feels wrong.

Even small issues can create big discomforts. A little pressure in the wrong spot can cause blisters. A loose fit can lead to chafing. If your socket shifts even slightly while walking, your entire posture changes.

Over time, this can cause pain in your hips, back, and shoulders. The problem isn’t always obvious at first. It might show up as fatigue, awkward walking, or a slow loss of confidence in movement.

That’s why getting the socket fit right is such a priority. But here’s the challenge: your body is always changing. What fits today might not fit next month.

The Problem With Traditional Sockets

Traditional sockets are custom-made for each user. A prosthetist takes a cast of your residual limb and creates a hard shell that fits the shape perfectly—at that moment in time. It’s a personalized process, and when done well, it feels great.

But our limbs are not frozen in time. Muscle mass changes, especially during rehabilitation. Weight can go up or down. Swelling happens with weather or activity. And with all these changes, a rigid socket cannot adapt.

When discomfort shows up, the only solution has often been to return to the clinic, get a new socket made, or go through a series of temporary fixes like adding socks or pads.

This creates a cycle. The user adjusts, the limb changes, the socket no longer fits, and the process repeats. Not only is this frustrating, but it can also be costly, time-consuming, and emotionally exhausting.

This is where adjustable sockets begin to offer real hope.

What Makes a Socket Adjustable?

The Concept Behind Adjustability

An adjustable socket is built with the idea that fit isn’t one fixed thing—it’s a moving target. These sockets are designed to change as your body changes. Instead of a single hard shell, they often use softer inner liners, flexible panels, and small mechanical systems that allow the shape to shift slightly in response to your needs.

The adjustment can be mechanical or manual. Some sockets include dials or straps that tighten or loosen specific areas. Others use air bladders or tension wires that respond to pressure.

The goal isn’t to make the socket loose, but to make it adaptive—always giving you a secure fit, without pressure points.

This kind of design means the prosthesis adjusts to you, not the other way around. And that small shift in control changes the whole experience.

Why It Feels Different

Many users report that adjustable sockets feel more comfortable right away. They mold more closely to the body, which makes the prosthesis feel lighter and more natural.

There’s less need to shift your weight, and less fear of losing balance. That makes walking easier, smoother, and less tiring.

Another major benefit is that adjustable sockets reduce the need for bulky padding or limb socks. These quick fixes might help in the short term, but they rarely offer long-term comfort.

With an adjustable socket, you simply tune the fit throughout the day—tighten it in the morning, loosen it slightly after lunch, retighten before heading home. It’s practical, fast, and doesn’t require a clinic visit.

When Adjustability Matters Most

During Rehabilitation and Limb Changes

The first year after amputation is full of changes. The limb shrinks, reshapes, and strengthens. It’s an intense period of healing and adaptation. During this time, adjustable sockets are a game-changer.

They support the body through these changes without needing constant replacements. The user stays active, avoids unnecessary clinic visits, and stays mentally focused on progress instead of problems.

Even years later, adjustability still matters. Health conditions, physical activity, aging, or even stress can cause the limb to swell or shrink. Women may experience natural changes in limb volume during their monthly cycle.

These shifts don’t mean something is wrong. They’re part of being human. And an adjustable socket makes room for that.

For Active and Long-Term Users

People who lead active lives—whether working full-time, playing sports, or caring for children—need prosthetics that can keep up with them. A fit that feels great in the morning may not work after hours of movement.

Adjustable sockets let users stay in motion, rather than cutting their day short to deal with pain or instability.

Long-term users also benefit from the reduced stress of not having to constantly replace parts. It means more years of use with fewer complete overhauls, which saves both time and money.

In the early days of prosthetics, sockets were made mostly from hard plastics or laminated materials. They were durable, but they didn’t move with the body. Over time, this caused irritation and reduced mobility. The new generation of adjustable sockets is built differently. Designers now use a mix of flexible polymers, lightweight carbon fiber, and breathable fabrics. These materials adapt to body heat, pressure, and movement.

How Technology Is Shaping Adjustable Socket Design

Smarter Materials, Better Comfort

In the early days of prosthetics, sockets were made mostly from hard plastics or laminated materials. They were durable, but they didn’t move with the body. Over time, this caused irritation and reduced mobility.

The new generation of adjustable sockets is built differently. Designers now use a mix of flexible polymers, lightweight carbon fiber, and breathable fabrics. These materials adapt to body heat, pressure, and movement.

Many adjustable sockets now feature thermoplastic liners that soften slightly with warmth. As your body temperature rises throughout the day, the material becomes more forgiving.

This small shift allows the socket to conform more naturally to your limb without losing strength. It’s not something you’ll consciously feel, but the result is fewer hot spots and more comfort during long hours of wear.

Another innovation is the use of breathable and moisture-wicking materials. Sweat buildup has always been a problem for prosthetic users, especially in warm or humid climates.

The new materials help regulate temperature and reduce friction, keeping skin healthier and making the socket easier to wear all day.

Mechanical Adjustability: The Inner Workings

Adjustable sockets also use clever mechanical designs to give users better control over their fit. One popular solution is a dial-based system that lets users tighten or loosen the socket with a simple turn.

It works a bit like the lacing system on modern athletic shoes. You don’t need tools. You don’t need to remove the socket. You just turn the dial, and the socket adapts.

Some systems use inflatable bladders hidden inside the socket. You squeeze a small pump to add pressure in areas where you need more support.

To release pressure, you press a valve. These systems are especially useful for people with sensitive skin or bony areas that need extra care.

There are also tension-based systems that use fine cables to gently pull and hold the socket shape. These are often placed along the front or sides of the socket and are adjusted with an easy-to-reach toggle or tab.

This design works well for people who need different tension zones throughout the day—tight near the top, looser near the bottom, for example.

What all these systems have in common is that they return power to the user. They remove the need for constant clinic visits just to make small changes.

That sense of control is empowering, and it helps users feel more confident in their day-to-day routines.

No two limbs are the same. Even two people with the same level of amputation can have completely different needs. That’s why customization remains at the heart of adjustable socket design.

The Role of Customization in Adjustable Fitment

Tailored for the Individual

No two limbs are the same. Even two people with the same level of amputation can have completely different needs. That’s why customization remains at the heart of adjustable socket design.

The best systems are not “one size fits all.” Instead, they start with a basic structure that can be shaped, padded, and tuned to match the individual’s limb exactly.

When a user comes in for an adjustable socket, the prosthetist still takes a detailed impression or 3D scan of the limb. But now, instead of building a rigid mold, they design a more dynamic system.

The socket includes different zones—some more rigid, others more flexible—depending on the pressure points and movement needs of the user.

The adjustments aren’t limited to just tightness or looseness. The entire socket can be shaped to guide the user’s posture, promote even weight distribution, and improve limb alignment.

This is especially important for people who have complex limb shapes or need extra stability during motion.

Adaptable for Different Lifestyles

One of the best things about adjustable sockets is how well they support a range of lifestyles. A farmer who walks across uneven ground all day needs different support than someone working in an office.

Someone who exercises daily has different needs than someone who prefers shorter walking distances.

With adjustable sockets, the same base structure can be adapted to suit different settings. For example, someone might prefer a snug fit while walking outside, and then loosen it slightly while sitting at a desk.

This kind of flexibility wasn’t possible with older socket models. Now, it’s a standard feature in many of the newest designs.

The result is less downtime, fewer interruptions, and a better connection between the user and their prosthetic limb. The prosthesis begins to feel like an extension of the body—not a piece of equipment to manage constantly.

The Difference Users Feel Day to Day

Restoring Trust in Movement

When a prosthesis feels unpredictable, users become hesitant. They might shorten their steps, avoid uneven ground, or rely on extra support just to feel safe. Over time, this limits movement and reduces independence.

With an adjustable socket, the user can quickly fix fit issues in the moment. That keeps movement smooth and consistent.

Trust builds slowly. But every time a user adjusts their socket for better comfort and it actually works, confidence grows. They walk a little farther. Stand a little longer. Try a new activity.

These small changes add up to a major shift in how someone relates to their limb and their life.

Reducing the Emotional Load

There’s also a quiet emotional relief that comes with adjustability. Users no longer have to push through discomfort or worry that their prosthesis might cause a sore spot.

They stop counting the hours until they can take it off. Instead, they focus on work, family, or simply enjoying a walk.

This change isn’t just physical. It affects mood, energy, and mindset. Many users say they feel more “themselves” when their prosthesis works with their body, not against it.

Adjustable sockets help make that feeling more consistent, more predictable, and more lasting.

In traditional socket fitting, much of the prosthetist’s time is spent reacting to problems. A user returns with complaints about pressure, pain, or instability, and the prosthetist makes physical changes to the socket—grinding it, padding it, or sometimes remaking it entirely. This cycle can take weeks or months to resolve, often leaving the user frustrated or feeling stuck.

How Adjustable Sockets Are Changing Clinical Practice

A Shift in the Role of the Prosthetist

In traditional socket fitting, much of the prosthetist’s time is spent reacting to problems. A user returns with complaints about pressure, pain, or instability, and the prosthetist makes physical changes to the socket—grinding it, padding it, or sometimes remaking it entirely.

This cycle can take weeks or months to resolve, often leaving the user frustrated or feeling stuck.

Adjustable sockets are changing that dynamic. Instead of focusing on fixing discomfort, prosthetists can now focus on refining performance.

The user and prosthetist work more like partners—adjusting the fit together in real time, using tools built into the socket. The process becomes more interactive, and the user plays a bigger role in shaping their comfort.

This shift frees up valuable time in clinics. Rather than spending hours on socket modifications, prosthetists can invest more in gait training, rehabilitation, and long-term planning. It makes care more holistic, and it leads to better overall outcomes.

More Immediate Feedback, Faster Results

One of the biggest advantages of adjustable sockets in a clinical setting is the speed of response.

In the past, when a socket caused discomfort, users often had to schedule follow-ups, wait for fabrication, and go through trial-and-error sessions. With an adjustable socket, many of these issues can be resolved on the spot.

Let’s say a user feels pressure in one area while walking. Instead of waiting weeks for a solution, the prosthetist can tighten or loosen the socket in that specific spot, have the user walk again, and immediately see the result.

The feedback loop is faster, and the user feels more in control.

This immediate improvement also boosts confidence. Users feel heard and supported. They leave appointments with solutions, not just advice.

Traditional sockets wear out as the body changes. Sometimes, users need multiple replacements within a year—especially during early recovery or weight fluctuation.

Making Prosthetics More Accessible

Reducing the Need for Replacements

Traditional sockets wear out as the body changes. Sometimes, users need multiple replacements within a year—especially during early recovery or weight fluctuation.

These replacements aren’t just time-consuming—they can be expensive, both for the user and the healthcare system.

Adjustable sockets offer a more sustainable option. They can be tuned and reshaped to match the user’s evolving needs. Instead of replacing the entire socket, small adjustments extend its lifespan.

This reduces waste, cuts costs, and keeps users in their devices longer without disruption.

For clinics serving rural or remote areas, this is a major benefit. Users who travel far for care are more likely to stay on track when their prosthesis can be adapted locally, without the need for full refits every few months.

Supporting Better Access in Low-Resource Settings

At Robobionics, our mission has always focused on making advanced prosthetic technology accessible across India and beyond. That’s why adjustable socket technology holds so much promise—it gives users high-quality fitment without the high cost of constant remakes.

We’ve seen how even simple adjustable systems—ones that use basic straps, liners, or modular parts—can transform the prosthetic experience in smaller towns and clinics.

These solutions don’t require expensive machines or long wait times. They just need trained hands, thoughtful design, and a commitment to user comfort.

This means more people in more places can access quality care. And with mobile prosthetic services growing, adjustable sockets are making it easier than ever to bring real solutions directly to users—wherever they are.

Looking Ahead: The Future of Adjustable Socket Technology

Smarter Fit Through Sensors and Feedback

The next evolution of adjustable sockets is already on the horizon. Some prototypes now include sensors that track pressure and movement inside the socket.

These smart systems can alert users when the fit needs to be adjusted—or even adjust themselves automatically throughout the day.

Imagine a socket that senses when you’ve been walking for hours and automatically eases pressure. Or one that detects swelling in your limb and shifts its grip slightly to prevent friction.

These innovations are being tested right now in labs around the world, and they’re moving closer to reality every year.

This kind of technology won’t replace the prosthetist—it will support them. It will give users data to better understand their body, and give clinicians insight into how the socket performs over time.

Designing for Personal Preference

One of the most exciting trends in adjustable sockets is personalization. Users want more than a good fit—they want a socket that suits their lifestyle, looks the way they like, and feels good both physically and emotionally.

Adjustable systems now come in sleeker designs, with color choices, lightweight materials, and custom finishes. For many users, especially younger adults and teens, this personal touch makes a difference. It turns a medical device into something they can feel proud of.

Personalization also extends to how the socket feels during different activities. Users may prefer a tighter fit during exercise and a looser fit while resting.

Future sockets may offer preset modes—“active,” “rest,” “recovery”—that adjust the fit with one quick setting.

Bringing the Focus Back to the User

Empowerment Through Everyday Adjustability

The best technology is the kind you don’t have to think about every second. It works with you, not against you. That’s the promise adjustable sockets are beginning to fulfill. They don’t ask users to change their lifestyle to match the prosthesis—instead, the socket adapts to the user.

This shift puts control back where it belongs: in the hands of the person wearing the prosthesis. No more waiting for clinic slots just to adjust pressure. No more extra padding to deal with poor fit.

No more pushing through discomfort because there’s no better option. With adjustable sockets, users finally have the ability to respond to their bodies in real time.

That level of independence builds confidence, and that confidence transforms daily life. Whether it’s a student walking across campus, a mother standing in the kitchen, a worker commuting to a job site, or a senior out on a morning walk—being able to adjust the fit of a prosthesis on your own terms changes everything.

The Path Forward

At Robobionics, we see adjustable sockets as part of a larger story—one where prosthetic limbs become smarter, more human-centered, and more deeply integrated into real life.

We’re working to make these systems more accessible, more durable, and more personalized so that every user, no matter their background or location, can experience the comfort and ease they deserve.

As these technologies become more widely adopted, the role of the prosthetist also becomes more empowered. Instead of constantly reacting to problems, they can focus on progress. Instead of only fitting limbs, they become long-term partners in recovery, movement, and growth.

And for users, that means less stress, fewer delays, and a deeper sense of trust in their device—and in themselves.

Conclusion

Adjustable sockets are more than a new trend in prosthetics. They are a reflection of a changing mindset—one that believes users deserve more control, more comfort, and more adaptability in their daily lives. Instead of forcing the body to fit the device, these sockets are designed to fit the body as it is, and as it changes.

From improved materials to mechanical innovations, from user-friendly adjustments to smarter clinical practices, adjustable socket technology is shaping a future where prosthesis users can move more freely, live more confidently, and take each day as it comes—with less friction and more freedom.

If your prosthesis doesn’t fit the way it should, it might be time to explore an adjustable option. The difference may be more than physical—it could change how you walk through life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.