Explore the best prosthetic bionic hand in Mumbai with Robobionics. Advanced tech, comfort, and expert care make it the #1 choice for amputees in the city.

Best Prosthetic Bionic Hand for Individuals in Mumbai – Why Robobionics is #1

Life can change in a moment. One minute you’re going about your day, and the next, everything is different. For many people in Mumbai and across India, losing a hand—whether through an accident, illness, or a medical condition—is one such moment. It brings with it not only physical loss but also emotional and social challenges. At Robobionics, we understand how deeply this can affect someone’s life. That’s why we’ve dedicated ourselves to building something that’s more than just a product. We build possibility. We build confidence. We build futures.

We are not just a prosthetics manufacturer. We are a team driven by purpose, deeply rooted in innovation, empathy, and a belief that every person deserves the ability to move forward with strength and dignity. Over the years, Robobionics has become a trusted name in the world of prosthetics, and especially when it comes to bionic hands, we are proud to be the choice of so many in Mumbai.

When someone begins the search for a prosthetic hand, it’s not just about finding something that looks like a hand. It's about finding something that works with their body, something that fits seamlessly into their daily life.

What Makes a Bionic Hand Truly Life-Changing

When someone begins the search for a prosthetic hand, it’s not just about finding something that looks like a hand. It’s about finding something that works with their body, something that fits seamlessly into their daily life.

A truly life-changing bionic hand goes beyond the physical design. It becomes part of a person’s routine, their personality, and their independence. At Robobionics, we keep this understanding at the center of everything we do.

The Real-World Needs of Users in Mumbai

Mumbai is one of the busiest cities in India. Life moves fast here. Whether you’re a student traveling across the city for classes, a professional navigating a full workday, or a homemaker managing everything at once, every moment counts.

This fast-paced environment makes it essential for a prosthetic hand to be both reliable and responsive. People in Mumbai face unique challenges—humidity, crowded trains, long hours on their feet—and their prosthetic hand should support them through it all, not slow them down.

That’s why the bionic hands we develop at Robobionics are designed to handle the energy of Mumbai life. We don’t just engineer for function—we engineer for daily reality.

Our users are often amazed not only at how natural our prosthetic hands feel, but also at how they begin to forget they’re even wearing one. That’s the kind of integration we aim for.

Technology That Feels Like a Natural Extension

The magic behind a bionic hand lies in its ability to move naturally, respond instantly, and perform fine motor tasks. But what sets Robobionics apart is how we combine advanced technology with deep usability. We’ve developed systems that read muscle signals from the user’s remaining arm. These signals are then translated into smooth, intuitive hand movements.

So when you want to grasp a water bottle, write with a pen, or unlock your phone, your bionic hand understands what you want to do—without delay or confusion.

But this technology is only powerful if it’s easy to use. That’s where many prosthetic hands fall short. They may look impressive in a demo but struggle in real-world settings.

We’ve worked closely with users from all walks of life in Mumbai to ensure that our hands aren’t just high-tech—they’re also user-friendly. From morning to night, from home to office, they become a trusted part of the user’s routine.

Comfort is Just as Important as Performance

A bionic hand should never cause pain or discomfort. Yet, many people who come to us have had bad experiences with bulky, poorly fitting devices that hurt their skin or made them tired by the end of the day.

At Robobionics, comfort is not optional—it’s a core part of our design process. We use lightweight materials that don’t compromise on strength. We shape each socket to match the user’s unique anatomy. And we work closely with them to make sure everything fits just right, even after long hours of wear.

Mumbai’s weather can be harsh. Summers are hot and sticky, and the monsoons don’t make things any easier. That’s why we also focus on airflow, sweat resistance, and material breathability.

Our goal is simple: you should be able to wear your bionic hand for as long as you need, without wanting to take it off just to feel relief.

Looks Matter—And So Does Confidence

Let’s face it. People notice hands. You use them to shake hands, hold a cup, open a door, or wave hello. Having a hand that not only works well but also looks good can make a huge difference in someone’s confidence.

That’s why we give users the option to choose from different styles, skins, and finishes. Whether someone prefers a modern tech-inspired look or a hand that blends in more naturally, we help them choose what fits their personality.

In Mumbai, where fashion and expression are deeply personal, this freedom of choice gives users something more than function—it gives them control. Many of our clients tell us how proud they feel showing off their new hand. It’s not just a tool; it’s part of who they are.

There’s a reason why Robobionics is the name most people in Mumbai trust when they think about bionic hands. It’s not just because of our technology, although that certainly matters. It’s because we’ve built a reputation not just as a manufacturer, but as a partner.

Why Robobionics is the First Choice in Mumbai

There’s a reason why Robobionics is the name most people in Mumbai trust when they think about bionic hands. It’s not just because of our technology, although that certainly matters. It’s because we’ve built a reputation not just as a manufacturer, but as a partner.

We walk alongside every person who comes to us, from the first phone call to the moment they take their first confident step into the world with their new hand.

A Deep Understanding of the Indian Context

Every country, every city, has its own unique rhythm, and India is no different. What works in Europe or America doesn’t always work here. Our climate, culture, economy, and infrastructure all shape what people need.

At Robobionics, we understand this. We don’t simply import ideas. We build solutions from the ground up, keeping in mind how people live and work here in India—and especially in a city like Mumbai.

A prosthetic that functions well in an air-conditioned office in Germany may not survive the heavy rains and busy streets of Mumbai. The way people travel here—by train, bus, rickshaw—requires more from a bionic hand than in other places.

That’s why our hands are built for real conditions, not showroom perfection. Durability, battery life, ease of use, and sweat resistance all matter in a place like this.

Personalized Fitting and Ongoing Support

A bionic hand is not a “one-size-fits-all” product. Every person’s body is different, and every story is different too. At Robobionics, we take the time to listen. We don’t just ask for measurements—we ask about routines, habits, goals, and concerns.

We ask what feels good and what doesn’t. Then we design and fine-tune every aspect of the prosthesis to match the user’s needs.

Even after the fitting is done, we stay involved. Life changes, and sometimes a person’s needs change too. Our aftercare team is always ready to help—whether it’s a quick adjustment, a question about usage, or a technical issue.

Many of our clients in Mumbai say that what surprised them most was not the technology itself, but the support that came with it. That’s how trust is built.

Pricing That Respects Your Investment

Let’s be honest—bionic hands are not cheap. But at Robobionics, we believe that quality care should not feel like a luxury. We’ve worked hard to create solutions that are powerful and affordable.

We understand the financial concerns that many families face, and we do our best to offer flexible options. Whether it’s helping with documentation for insurance or providing clear, transparent pricing, we treat each case with fairness and respect.

We don’t believe in hidden costs or confusing packages. From the start, we’re open about what things cost and what they include. This level of clarity has earned us the respect of hundreds of families across Mumbai. They know we’re not just selling a product—we’re making a lifelong promise.

Training That Builds Confidence, Not Confusion

Getting a bionic hand is only the beginning. Learning how to use it can take time. But that’s where we excel. We don’t hand you a device and say goodbye. We train you. We explain things step by step, using real-world examples.

Our trainers are patient, experienced, and genuinely care about your comfort. Whether you’re learning to hold a spoon again or trying to type on a keyboard, we’re right there with you.

Some users feel shy at first, especially if they’re adjusting in public. We understand that, and we help build confidence through encouragement and steady practice.

Many of our users in Mumbai have told us how they went from avoiding social situations to actively participating in them again—all because they felt supported in every stage of their journey.

Real Stories from Real People in Mumbai

There’s nothing more powerful than hearing directly from people whose lives have changed. One of our clients, Ramesh, lost his hand in a factory accident in Andheri. He was the main earner in his family and didn’t know how he’d return to work.

When he came to Robobionics, he was unsure if a bionic hand could really help. After just a few weeks with our team, he was back to doing daily tasks and even started working again. Today, he mentors others who are going through the same journey.

Then there’s Priya, a college student in Dadar who was born without a right hand. She always felt different growing up, hiding her arm behind books or bags. After getting her custom-fitted bionic hand from us, her entire energy changed.

She no longer hides. She leads presentations, attends events, and is studying to become a psychologist. She told us, “Robobionics didn’t just give me a hand—they gave me back my confidence.”

Stories like these are not rare. They happen often. And they remind us why we do what we do.

Innovation with a Human Touch

There’s no shortage of technology in the world. But technology without empathy is just machinery. What makes Robobionics special is that we use cutting-edge innovation with deep human understanding.

We’re always improving, always learning from our users. We test in real environments, take feedback seriously, and make upgrades that matter to the people who use our products every day.

We also invest in research, right here in India. Our engineers and doctors collaborate to create solutions that match Indian lifestyles.

Whether it’s improving grip strength, extending battery life, or making the design more responsive, every change is made with a purpose—to make life easier, not more complicated.

When someone decides to get a bionic hand, they’re not just buying a piece of technology. They’re stepping into a completely new phase of life. At Robobionics, we’ve designed every part of this journey to feel supportive, clear, and empowering.

The Robobionics Experience – From First Visit to Daily Use

When someone decides to get a bionic hand, they’re not just buying a piece of technology. They’re stepping into a completely new phase of life. At Robobionics, we’ve designed every part of this journey to feel supportive, clear, and empowering.

We know that for many people, coming to us is a big decision. So from the first call to the first handshake with your new bionic hand, we make sure everything feels human, personal, and smooth.

Your First Step – A Warm Welcome, Not a Cold Consultation

Walking into a prosthetics clinic can be an emotional experience. Some people feel anxious. Others are hopeful, but unsure. That’s why we begin with a conversation—not a technical discussion.

We sit with you, listen to your story, and understand what brought you here. No rush, no pressure. We want to know what you’ve gone through, what you’re looking for, and what matters most to you.

Our team includes not just engineers, but also medical experts and rehabilitation specialists. They’ll gently guide you through the options without using complicated words.

You’ll see samples, ask questions, and start to imagine what life could look like with a new hand that truly works for you.

We believe this first experience should feel like meeting a team of people who truly care—not just a company selling a product. Many clients from Mumbai say that it was this initial warmth and honesty that made them choose Robobionics over others.

Custom Design – Built Around You, Not the Other Way Around

Once you decide to move forward, we begin the most exciting part—building your custom prosthetic hand. This is where engineering meets art. We take precise measurements of your limb, but we also study your natural movements, your range of motion, and your preferences.

Some people want more power, others want more finesse. We tailor everything, right down to the socket that connects the hand to your body.

You can also choose how your hand looks. Some people prefer a more natural appearance that blends in. Others want something that stands out with a futuristic, tech-forward look. The choice is yours. This is your hand, your style, and your life.

During this stage, our design and manufacturing team gets to work. Everything is done in-house. This allows us to control quality, timelines, and costs. It also means we can make adjustments quickly if needed.

We never outsource the core parts that make your prosthetic hand work, because we believe in building trust through craftsmanship.

Fitting Day – A Moment to Remember

When your custom bionic hand is ready, it’s time for the fitting. This is often one of the most emotional and unforgettable moments for our clients.

You’ll try on the hand, and we’ll begin calibration. This means connecting the sensors to your body so that your muscles control the movements of the hand naturally.

At first, the sensation may feel strange. That’s completely normal. But within minutes, most people begin to grasp objects, open their hand, or give a light handshake.

It’s powerful to see that first spark of movement—the first time you move your fingers using just your thoughts and muscle signals.

We spend as much time as needed making sure everything feels right. We adjust the grip strength, motion sensitivity, and comfort level until it feels like a part of you. And we won’t let you leave until you’re confident and happy with the fit.

Training and Real-World Practice – We Stay With You

After the fitting, the next phase is learning how to use your bionic hand in daily life. This is where our team truly shines. We don’t just give you an instruction manual—we work with you in person, patiently and practically.

We help you relearn how to do tasks like brushing your teeth, picking up small items, typing on a phone, or pouring a drink.

Every client has different goals. A college student might want to learn how to write with a pen again. A working professional may need to type or use tools. A parent might want to hold their child’s hand more securely. Whatever your goal, we create a training plan just for you.

You’ll also learn how to take care of your bionic hand. This includes charging the battery, cleaning the parts, and understanding simple troubleshooting. We want you to feel completely in control of your device—not dependent on anyone else to manage it for you.

And even after you leave the clinic, we stay in touch. Our support team checks in regularly to see how you’re doing. If you ever need adjustments, upgrades, or repairs, we’re just a phone call away.

Our Mumbai clients especially love how quick our response times are. Because we’re based right here in India, you won’t be left waiting for weeks if something needs attention.

A Life Transformed – What Comes Next

Over time, using your bionic hand becomes second nature. What once felt new becomes part of your daily rhythm. You stop thinking about each motion, and your confidence returns.

Many of our users report dramatic changes in how they feel about themselves. They no longer avoid public spaces. They take part in family activities, return to work, or take up hobbies they once thought were lost to them.

We’ve seen people who were once too shy to speak now giving talks about their journey. We’ve seen artists start painting again, chefs return to cooking, and parents hold their children with both hands.

These stories are not rare—they’re becoming the norm, thanks to the power of personalized, well-designed prosthetics.

At Robobionics, we don’t just measure success by the number of units we sell. We measure it by the lives we change, the confidence we restore, and the smiles we see when someone realizes they’ve taken their life back.

In a growing market where new prosthetics providers are appearing each year, it can be hard to decide who to trust. There are plenty of companies offering high-tech solutions, glossy websites, and promises that sound too good to be true.

Robobionics vs. the Rest – What Truly Sets Us Apart

In a growing market where new prosthetics providers are appearing each year, it can be hard to decide who to trust. There are plenty of companies offering high-tech solutions, glossy websites, and promises that sound too good to be true.

But when it comes to something as personal and life-altering as a bionic hand, the difference lies in the details—and in the people behind the product.

At Robobionics, we don’t just talk about being the best. We prove it, one person at a time.

Built in India, for India

Many prosthetic companies in India depend on imported parts or foreign systems that weren’t designed for local use. That creates problems—not just with costs, but also with repairs, updates, and user comfort.

If something breaks, replacements can take weeks to arrive. And the devices often don’t hold up well in Indian climates or living conditions.

Robobionics is different. We are proudly Indian. Our designs, engineering, and manufacturing all happen here, in India. This means we build for Indian needs, Indian bodies, Indian weather, and Indian ways of life.

Our team has spent years studying how people in cities like Mumbai actually live—from travel habits to job requirements—and we’ve used that understanding to shape our products.

This local-first approach also means we can respond quickly. If a client in Mumbai needs a repair, we can fix it fast. If they need a fitting or training session, they won’t be waiting for someone to fly in from another country.

Our service is local, personal, and dependable. That’s a rare thing in this industry, and it’s something our clients deeply value.

A Human Approach to High-Tech

Technology can be intimidating. Especially when it’s attached to your body. That’s why we go out of our way to make sure our clients feel in control, not overwhelmed.

Our team is trained to explain everything in simple terms. You won’t hear technical jargon or sales pressure. Just honest advice, kind guidance, and clear answers.

Our goal is not just to create something advanced, but something you understand and enjoy using. We take time to walk each client through every part of the process.

We answer every question, no matter how small. We celebrate the little victories together—like the first time you tie your shoelace again or pick up a cup of chai without spilling.

That kind of emotional support makes a difference. It helps people trust us, and more importantly, it helps them trust themselves again. Many people who come to us have gone through trauma. Some are still healing. At Robobionics, we meet them with patience, not pressure.

A Culture of Constant Innovation

We believe that there is always room to grow. That’s why we never stop improving our products. We work with top researchers, engineers, and medical professionals to refine every version of our bionic hand.

Our lab is filled with prototypes, testing equipment, and user feedback logs. Every improvement we make is based on what real users tell us.

For example, Mumbai’s humidity taught us the importance of sweat-proof electronics and breathable sockets. Our users’ feedback led to stronger grips, faster finger movements, and longer battery life. Instead of guessing what might work, we simply listen—and then we build.

We also look ahead. We’re exploring new materials, smarter sensors, and AI-driven motion control. But we never introduce a new feature unless it makes someone’s life easier.

Technology, for us, is not about showing off. It’s about showing up—with tools that work, every single day.

Empowering the Next Generation

One of the things we’re most proud of is the work we do with young people. Losing a hand at a young age can have a deep impact on a child’s self-esteem and development. At Robobionics, we go the extra mile to support kids and teens with specially designed bionic hands that grow with them.

We work with schools, NGOs, and local hospitals in Mumbai to identify children who need support. Many of them come from families that can’t afford expensive prosthetics.

In these cases, we’ve created special outreach programs, low-cost models, and even donation partnerships to make sure no child is left behind.

Watching a child use both hands to play again—or seeing them smile after doing something as simple as opening a book—reminds us why we started this journey in the first place. These are not just devices. They are bridges to a better future.

A Community That Keeps Growing

Over time, Robobionics has become more than just a provider. We’ve become a community. Our clients in Mumbai often stay in touch long after their initial fittings.

They join meetups, share their experiences, and support others who are just starting out. We’ve seen friendships form, support groups take shape, and even career opportunities grow from the connections people make through us.

We host events where users can meet, learn, and celebrate their progress. We also invite guest speakers—doctors, therapists, motivational coaches—to inspire and educate. It’s not about marketing. It’s about creating a circle of strength where no one feels alone.

We believe that healing is not just physical—it’s social, emotional, and mental too. By building this kind of community, we help people feel stronger, not just as individuals, but together.

Every journey begins with a single step. And for those living in Mumbai who are ready to reclaim their independence, dignity, and strength, Robobionics is ready to walk with you.

Your Next Step – Choosing Confidence, Choosing Robobionics

Every journey begins with a single step. And for those living in Mumbai who are ready to reclaim their independence, dignity, and strength, Robobionics is ready to walk with you.

We’ve seen what a difference the right prosthetic hand can make. It’s not just about motion—it’s about emotion. It’s about confidence. It’s about doing things you thought were lost forever, and doing them on your own terms.

At Robobionics, we don’t just fit hands—we fit lives. We understand the courage it takes to ask for help, to try something new, to rebuild. That’s why we’ve created a space where every person is treated with respect, care, and patience.

Whether you’re meeting us for the first time or coming in for a routine check-up, you’ll never feel like just another number. You’ll feel seen, heard, and supported.

Mumbai Deserves the Best

Mumbai is a city full of life, dreams, and movement. Its people are hard-working, determined, and always on the go. We designed our bionic hands with this spirit in mind—hands that can keep up with the city’s energy.

Whether you’re navigating local trains, running a business, caring for your family, or chasing a goal you once thought was out of reach, your prosthetic hand should make life easier, not harder.

We’ve spent years working side-by-side with Mumbaikars from every corner of the city—from Colaba to Borivali, from Thane to Navi Mumbai. Each story is different, but the goal is always the same: to live fully, without limits.

Our bionic hands are tested in real homes, real offices, real kitchens, and real schools. Because that’s where real life happens—and that’s where we want you to thrive.

What Happens After You Say Yes

If you’re thinking about getting a bionic hand, but still have questions, that’s okay. It’s a big decision. But here’s what we promise: when you’re ready, we’ll be here. We’ll walk you through every step with patience and clarity. There’s no pressure. Just possibilities.

When you come to Robobionics, you’ll meet a team that’s as invested in your success as you are. You’ll get a hand that’s not only strong and smart but also uniquely yours. You’ll receive training, support, and ongoing care that doesn’t stop after the sale.

And most importantly, you’ll be joining a community of people who understand what you’re going through and who believe in where you’re headed.

And if affordability is a concern, talk to us. We believe that financial limitations should never stop someone from accessing life-changing technology.

We’ll work with you to find the right option, whether that means exploring funding support, creating a payment plan, or recommending the best fit for your budget.

Real Results. Real People. Real Hope.

There are many ways to measure success. For us, it’s the smile on someone’s face when they pick up their first cup of tea with their new hand.

It’s the confidence in someone’s voice when they say, “I can do it again.” It’s the moment a parent holds their child’s hand without fear, or a young woman in college raises hers to answer a question for the first time without hiding.

These are not statistics. These are lives. And this is why Robobionics exists.

We believe in the strength of the human spirit, and we build prosthetic hands that match that strength. Hands that adapt, respond, and support. Hands that open doors—literally and figuratively. Hands that help you hold on to what matters most.

The Time is Now

If you or someone you care about is searching for the best prosthetic bionic hand in Mumbai, the answer is already here. Robobionics is not just the #1 choice because of our technology. We’re #1 because of our commitment to people, to quality, and to a future where no one is held back by limb loss.

Let us show you what’s possible. Reach out. Visit us. Ask your questions. Share your story.

Because at Robobionics, your journey matters. And we’ll be here—every step of the way—to make sure it’s a strong, confident, and empowered one.

Conclusion

Choosing a prosthetic bionic hand is more than just a medical decision—it’s a deeply personal one. At Robobionics, we understand that. That’s why we combine advanced, made-in-India technology with unmatched human care. For individuals in Mumbai, we offer not just high-performance bionic hands, but a full journey of support, comfort, and confidence.

From your first visit to daily use, everything we do is built around your needs, your lifestyle, and your goals. We don’t just fit devices—we help people regain independence, pride, and possibility. In a city that never stops moving, your prosthetic hand shouldn’t hold you back. It should move with you.

Robobionics is proud to be the #1 choice for prosthetic bionic hands in Mumbai. And we’re ready to help you take your next step.

Reach out today. Let’s build your future—together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.