Explore Siliguri’s top prosthetic bionic hand from Robobionics. Designed for superior grip, comfort, and real-life functionality at an affordable price.

Best Prosthetic Bionic Hand for Individuals in Siliguri – Why Robobionics is #1

Siliguri is a city that moves with quiet strength. It sits in the foothills of the Himalayas, connecting north-east India to the rest of the country. The people here are hardworking, warm, and deeply rooted in tradition, yet open to modern change. But for those living in Siliguri who have lost a hand—through injury, accident, or illness—life brings a set of challenges that most people never see.

Losing a hand is not just about missing a body part. It affects the way you do almost everything—how you eat, write, hold your phone, and even how you greet someone. The world suddenly feels more difficult. You begin to rely on others for simple things. And slowly, your confidence can start to fade.

But it doesn’t have to be that way.

At Robobionics, we believe that with the right prosthetic hand, you can take your life back. We’re proud to be India’s leading bionic hand manufacturer, and we’re here to tell you why individuals in Siliguri are choosing us—not just for a device, but for hope, movement, and a second chance at independence.

In a city like Siliguri, where most people are constantly moving—running shops, managing farms, teaching in schools, driving rickshaws, or cooking for their families—having two working hands is something most don’t even think about. Until one day, it’s not there anymore.

Understanding Life After Hand Loss in Siliguri

The Hidden Struggles Few Talk About

In a city like Siliguri, where most people are constantly moving—running shops, managing farms, teaching in schools, driving rickshaws, or cooking for their families—having two working hands is something most don’t even think about. Until one day, it’s not there anymore.

Whether due to a road accident on NH10, an injury at work, or a medical condition like diabetes, losing a hand leaves a person in emotional and physical shock.

Life slows down, not because time stops, but because basic actions suddenly take double the effort. A person who once managed everything alone might now need help brushing their hair, making tea, or unlocking their phone.

The feeling of helplessness doesn’t come from the hand being gone—it comes from not knowing how to move forward.

This is something we at Robobionics understand deeply. We’ve spoken to hundreds of individuals and families in similar situations. We’ve listened to their worries, their questions, and most importantly, their dreams.

Many of them don’t want luxury or advanced features. They want something simple, something that works, something that helps them feel human again.

That’s why we made it our mission to create a bionic hand that isn’t just high-tech but built for real life in places like Siliguri.

Why Most Options Don’t Work for Siliguri’s Way of Life

Many people don’t know this, but most prosthetic hands sold in India are not made for Indian users. They’re imported, designed for colder climates and cleaner environments, and often come with complex controls and high price tags.

In Siliguri, where the air can be humid, the roads can be dusty, and electricity isn’t always reliable, those hands struggle to keep up.

We’ve seen devices that stop working after a few months, either because of weather conditions or because the user couldn’t find a local service center.

We’ve met users who had to travel all the way to Kolkata or Delhi just for a repair. Some even gave up entirely, storing their costly hand in a cupboard, unused and forgotten.

That’s not how it should be.

Technology should serve you, not the other way around. A prosthetic hand should be ready to work when you are, not when it’s charged perfectly or sitting in an air-conditioned room.

And it should be supported by a team that understands what real Indian users go through every single day.

Robobionics is proud to be changing that, especially for those in Siliguri and the northeast.

We didn’t start by copying what foreign companies were doing. We started by understanding what people in India really needed. Our bionic hands are designed in India, manufactured in India, and tested by Indian users who face Indian weather, Indian routines, and Indian expectations.

What Makes Robobionics the Right Fit for Siliguri

Built for Indian Conditions, Indian Lives

We didn’t start by copying what foreign companies were doing. We started by understanding what people in India really needed. Our bionic hands are designed in India, manufactured in India, and tested by Indian users who face Indian weather, Indian routines, and Indian expectations.

For example, Siliguri’s warm summers and heavy monsoon rains can be tough on electronics. Our hands are sealed in a way that protects against moisture, sweat, and dust.

The outer shell is made from lightweight but durable materials that don’t overheat or crack easily. And most importantly, the fit is designed for comfort, even after long hours of wear—something that’s essential if you’re commuting, working, or moving around the whole day.

Our battery systems are optimized for Indian power conditions. You don’t need special chargers or complicated setups. A simple plug is all it takes. And with extended battery life, you can wear your bionic hand through most of your day without interruption.

This kind of detail doesn’t come from a textbook. It comes from listening to real users. It comes from walking the streets of towns like Siliguri and understanding what people truly need to live better—not just look better.

Support That Feels Like Family

One of the biggest fears people have when getting a prosthetic is: what happens after the sale? What if it stops working? What if I don’t understand how to use it? What if I need help?

With Robobionics, you’re never alone.

Our team is trained not just in fitting and technical support, but in empathy. When someone from Siliguri reaches out to us, we don’t see them as a “client.”

We see them as a person, someone who’s taking a brave step forward. That’s why we offer full video consultations, personal training calls, and ongoing service support.

We also work with partners in the northeast to create access points closer to your home. Even if you live outside the city, in places like Matigara, Bagdogra, or even the hills beyond, we help arrange consultations and delivery right to your doorstep.

Every user receives one-on-one training, in their language, with simple instructions. We don’t expect you to be a tech expert. You’ll be guided slowly, patiently, until you feel confident using the hand on your own.

This kind of care is rare in most industries, but for us, it’s the only way we know how to work.

In many prosthetic hands available today, the biggest challenge isn’t how the fingers move or how it looks. It’s how the hand understands what you want it to do.

Technology That Works Quietly, Just Like You

Simple Controls That Understand Your Intent

In many prosthetic hands available today, the biggest challenge isn’t how the fingers move or how it looks. It’s how the hand understands what you want it to do.

Some models require you to press buttons. Others ask you to switch between modes. And for people who are just trying to live their normal life, that becomes exhausting.

At Robobionics, we built a control system that’s much more natural. We use muscle signal sensors—placed gently within the socket of the prosthetic—that read the small movements your muscles make when you think about moving your missing hand.

These signals, though invisible, are still there. And our sensors are trained to pick them up, learn from them, and turn them into real movements.

So, when you think about closing your hand, our bionic hand closes. When you think about opening, it opens. There’s no remote, no toggle, no stress. It’s your mind, doing what it always did—just with a new path to act through.

And the more you use it, the better it gets. Our AI-powered system adapts over time to your patterns, reducing the need for retraining.

For a user in Siliguri who has to focus on work, family, or studies, this is a gift. You don’t have to worry about how it works. You just live your life—and it follows.

Comfort You Can Wear All Day

One of the biggest problems with most prosthetic hands is discomfort. If the socket is too tight, it pinches. If it’s too loose, it slips. If the materials aren’t breathable, your arm gets sweaty and irritated. And once discomfort starts, people stop wearing the hand—no matter how advanced it is.

That’s why we spent years perfecting our custom-fit socket system.

Every Robobionics hand is measured precisely for your arm. We either take measurements digitally or guide you step by step through a remote fitting kit that we deliver to your home.

Our socket isn’t just shaped to your limb—it’s shaped to your life. Whether you’re riding a scooter through the lanes of Siliguri, carrying vegetables home from Bidhan Market, or lifting your child during play, the socket stays secure, gentle, and breathable.

We use a soft internal lining that’s designed for Indian weather—especially humidity. The external shell is lightweight and tough, which means you don’t feel like you’re carrying weight, and you don’t worry about it breaking during regular tasks.

This comfort is what allows our users to wear the hand all day long. And once you wear it long enough, something magical happens—you stop thinking about it. It becomes part of you. Not a machine on your body, but a part of your everyday self.

Every time we deliver a hand, we know we’re not just shipping a product—we’re sending hope. We’ve had the privilege of working with users all across eastern India, including Siliguri and its nearby towns. And every story is different. Every journey is powerful.

Stories That Inspire and Heal

Voices from the Hills and Valleys

Every time we deliver a hand, we know we’re not just shipping a product—we’re sending hope. We’ve had the privilege of working with users all across eastern India, including Siliguri and its nearby towns. And every story is different. Every journey is powerful.

Take Arjun, a 34-year-old tea worker who lost his hand in an accident with factory machinery near Jalpaiguri. For months, he felt like life had no direction.

His family depended on him. But every time he tried to do something—even small chores—he felt stuck. That changed the day he tried our bionic hand.

With training and support, he slowly began using the hand to manage household work and light duties at the estate. Today, he’s part of the factory team again—not in his old role, but in one where he still adds value, earns, and feels proud.

Or think of Ayesha, a college student in Siliguri who was born without a fully developed right hand. She spent her early teens avoiding public speaking, always hiding her arm under long sleeves.

After getting her Robobionics prosthetic, everything changed. She now writes exams comfortably, performs in her college drama group, and most importantly, smiles without hesitation.

Stories like these are our greatest rewards. Because they remind us that bionics isn’t about machines. It’s about people.

A New Chapter for Families Too

When someone in a family loses a hand, the impact is felt by everyone. Parents worry. Children get scared. Friends sometimes grow distant. But when that person finds a new sense of control—when they can pour water, fold clothes, or wave again—it lifts the entire family.

We’ve seen siblings high-five their brother for the first time. We’ve watched elderly parents wipe tears as their daughter zips up her own kurti without help. We’ve had spouses call us just to say thank you for bringing joy back into their home.

In a city like Siliguri, where relationships are strong and families stand together, these moments matter deeply. That’s why we always include family in our training sessions.

We teach them how to support without hovering. How to encourage without pushing. And how to become part of the recovery, not just observers.

Because healing doesn’t happen alone. It happens together.

After you receive a prosthetic hand, the journey is just beginning. That first week, everything feels new. Even simple movements take effort.

Robobionics Is More Than a Product—It’s a Promise

Personal Support That Never Stops

After you receive a prosthetic hand, the journey is just beginning. That first week, everything feels new. Even simple movements take effort.

And while the excitement of wearing the hand for the first time is real, so are the doubts. “Am I using it right?” “What if something goes wrong?” “What if I forget how to control it?”

At Robobionics, we’ve walked this road with thousands of people. We understand that your needs don’t end after the hand is delivered. That’s why our support doesn’t stop either.

From day one, we assign you a dedicated guide—someone who knows your background, speaks your language, and will stay with you for every step.

They’ll help you through training, answer your questions, and check in with you regularly, not because there’s a problem, but because they care.

If you ever feel stuck, need a refresher, or want to explore a new way to use the hand, help is just a phone call or message away.

And for users in Siliguri, we’re building connections with local rehab professionals and mobility experts who can offer hands-on support, therapy guidance, and emotional encouragement right in your region.

This human connection is at the heart of what makes us different. We don’t just serve users—we walk beside them as partners in recovery and growth.

Easy Repairs and Lifetime Service

One of the biggest worries people have about getting a bionic hand is maintenance. “What if it breaks?” “What if I can’t get it fixed quickly?” “Will I need to travel far?”

These are valid concerns, especially in places like Siliguri, where access to advanced prosthetic repair centers is still growing. But with Robobionics, those fears disappear.

We’ve built our devices to be durable and low-maintenance. They are tested in rugged real-world conditions—dust, heat, movement, rain—and they’re built to last. But in case something does go wrong, our service system is quick, responsive, and designed for remote support.

We provide repair kits, doorstep courier pickup, and over-the-phone diagnostics. Most issues can be solved in a matter of days, not weeks. And in rare cases where a part needs replacing, our in-house production team ensures quick dispatch.

You won’t be left waiting. And you’ll never have to explain your problem to a different person every time. We know you. We know your history. And we care enough to solve problems fast.

That’s not a sales line. That’s our standard.

When people hear the words “bionic hand,” many assume it must be out of reach—something only rich families can afford. Sadly, this belief stops many people from even asking what’s possible.

Affordability Without Compromise

A Hand That Matches Your Budget

When people hear the words “bionic hand,” many assume it must be out of reach—something only rich families can afford. Sadly, this belief stops many people from even asking what’s possible.

They think it’s better not to hope than to be disappointed. But the truth is, you don’t need to give up on something that could change your life.

At Robobionics, we’ve made it our mission to bring world-class technology to everyday people. And that includes keeping our bionic hands affordable without cutting corners.

Because we design, build, and support everything in India, we’re able to offer advanced features at a fraction of the cost of imported devices. That means real savings, but no compromise in performance.

We’ve also partnered with health NGOs, private donors, and CSR foundations who offer grants and financial help to those in need. Our team will walk you through the process, help you fill forms, and even speak to local officials on your behalf if needed.

For Siliguri residents, we’re also working to bring financing options, so you can pay over time in simple EMIs. We know that financial stress is real. That’s why we’re committed to removing that barrier wherever we can.

A better future should not depend on a bank balance. It should depend on courage, and the willingness to take the next step. We’re here to make sure nothing stops you.

Real Value Comes from Real Use

It’s easy to get distracted by specs. Some devices promise hundreds of movement combinations, super-fast processors, or sleek digital screens. But if a hand sits in a drawer because it’s too complicated, what’s the point?

True value comes from something you actually use every day. Something that blends into your life quietly, doing its job without making you think about it.

Our users tell us the same thing: “This hand fits into my life.”

That’s what matters most to us.

From the moment you slip it on in the morning, to the moment you remove it at night, your bionic hand should serve you—helping you hold, lift, grip, balance, and feel more complete. It should let you reach for things without reaching for help. It should support you in your work, your family time, your dreams.

That’s real value. And that’s what we deliver.

In every classroom across Siliguri—from schools near Sevoke Road to colleges around Matigara—you’ll find bright, determined students with big dreams. Some want to be engineers. Others hope to become artists, athletes, designers, or doctors.

Empowering the Youth of Siliguri Through Bionics

Restoring Ambitions, Not Just Limbs

In every classroom across Siliguri—from schools near Sevoke Road to colleges around Matigara—you’ll find bright, determined students with big dreams. Some want to be engineers. Others hope to become artists, athletes, designers, or doctors.

But when a young person loses a hand or is born with a limb difference, those dreams can suddenly feel far away. Not because they lack talent—but because they’re no longer sure if society will see them the same way.

We’ve spoken to many teenagers and young adults who stopped participating in sports, dropped out of extracurriculars, or became quieter in class.

Not because they lost interest, but because they were tired of the looks, the questions, or the struggle of doing something as simple as tying their shoelaces.

This is where a prosthetic hand can do more than just function. It can rebuild a young person’s confidence—and re-ignite their ambitions.

At Robobionics, we’ve developed special onboarding for students and youth. These programs aren’t just about using the hand. They’re about rebuilding self-image.

We offer mentorship from other young users, career guidance support, and education-focused training to help students write, draw, type, and even play musical instruments with their bionic hand.

This is especially important in Siliguri, where education is a gateway to broader opportunities, and where many young people dream of moving to bigger cities, taking competitive exams, or supporting their families financially. We help ensure that a lost hand never becomes a lost dream.

Creating a Culture of Pride, Not Pity

Let’s be honest—India still carries stigma around disability. In towns like Siliguri, people mean well, but they don’t always know how to behave. They may stare. They may whisper.

Sometimes they offer help when it’s not needed. This well-meaning pity can become exhausting. And for a young person, it can feel like their entire identity is reduced to what they’ve lost.

That’s why we take pride in designing bionic hands that look modern and bold. We give users the option to choose not just function, but also style.

From skin-tone finishes to metallic textures and even sporty looks, we believe that wearing a prosthetic should feel empowering—not something you hide.

We’ve seen students from Siliguri wear their Robobionics hand like a badge of strength. They start answering questions in class again. They take selfies with confidence.

They participate in debates, competitions, and even dance routines. Not because everything is suddenly easy—but because they’ve been given the chance to be fully themselves again.

That’s what empowerment really looks like—not quiet acceptance, but visible pride.

Siliguri isn’t just a city. It’s a meeting point—of cultures, of climates, of histories. People here are used to movement. Used to change. And used to solving problems on their own.

Why Siliguri Deserves the Best

A City Full of Strength and Resilience

Siliguri isn’t just a city. It’s a meeting point—of cultures, of climates, of histories. People here are used to movement. Used to change. And used to solving problems on their own.

Whether you’re a tea worker, a shopkeeper, a student, or a homemaker, your life runs on your hands—literally. You work hard. You multitask. You do what it takes to get things done. That’s why, when life throws something difficult your way, you don’t back down. You look for a solution.

We see that spirit in every person from Siliguri who reaches out to us. And it motivates us to keep doing better.

You deserve access to the best. Not because of charity. But because you’re strong enough to use it. Because you’ve already done the hard part—surviving. Now it’s time to thrive.

And we’re here to help you do just that.

Conclusion

Siliguri is a city of movement, resilience, and quiet determination. For those who have lost a hand, life may have slowed—but it doesn’t have to stop. At Robobionics, we believe every individual deserves the freedom to live fully, work confidently, and dream without limits. Our bionic hands are more than machines. They’re tools of dignity, hope, and power. Built for Indian lives, they fit seamlessly into your daily routine—whether you’re a student, worker, artist, or parent.

We don’t just deliver prosthetics. We deliver support, confidence, and second chances. If you’re in Siliguri and wondering whether life can return to normal, let us assure you—it can. In fact, it can be better.

Choose Robobionics, and take the first step into a future where you lead with strength—one hand, one dream, one bold move at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.