Follow a comprehensive guide to selecting the ideal prosthetic limb post-amputation, ensuring comfort and confidence.

Choosing a Prosthetic Limb After Amputation: A Step-by-Step Guide

The journey of adapting to life after an amputation is both deeply personal and transformative. For many, selecting a prosthetic limb represents a significant step toward regaining independence, mobility, and confidence. However, with so many options and factors to consider, the process can feel overwhelming.

Choosing the right prosthetic limb is not just about functionality—it’s about finding a device that aligns with your lifestyle, goals, and personal preferences. It’s a decision that requires careful thought, professional guidance, and a clear understanding of your unique needs.

This step-by-step guide is designed to simplify the process, providing actionable insights to help you make an informed choice. Whether you’re new to prosthetics or seeking an upgrade, this article will empower you to navigate this important decision with confidence.

Step 1: Understanding Your Needs and Goals

The foundation of selecting the right prosthetic limb is understanding your own needs, goals, and lifestyle. Every individual’s journey is different, and the ideal prosthetic should complement your specific circumstances.

Assessing Daily Activities

Start by reflecting on your typical day-to-day activities. Understanding how you plan to use your prosthetic limb will help you prioritize features that align with your routine.

For example, if you’re a highly active individual, you might prioritize lightweight materials and advanced functionality, such as adaptive joints or shock absorption. On the other hand, if your activities are more sedentary, comfort and stability might take precedence.

Setting Long-Term Goals

Beyond daily activities, consider your long-term aspirations. Do you hope to return to a specific hobby, profession, or sport? Are you looking for a prosthetic that allows you to explore new opportunities or challenges?

For instance, if you’re interested in participating in sports, you may need a prosthetic limb designed for high performance and durability. If you’re pursuing creative endeavors, such as playing an instrument or painting, precision and fine motor control might be key priorities.

By clarifying your goals, you can ensure that your prosthetic supports not only your current needs but also your future ambitions.

Step 2: Consulting with Professionals

Choosing a prosthetic limb is not a decision to make alone. The guidance of experienced professionals—such as prosthetists, physical therapists, and healthcare providers—is essential for navigating the process effectively.

Working with a Prosthetist

A prosthetist is your primary partner in selecting, fitting, and adapting a prosthetic limb. They will assess your residual limb, discuss your goals, and recommend options tailored to your needs.

During the initial consultation, the prosthetist will evaluate factors such as the shape and size of your residual limb, your range of motion, and your skin’s sensitivity. These insights will inform their recommendations, ensuring that the prosthetic limb you choose is compatible with your body and lifestyle.

Additionally, your prosthetist will guide you through the fitting process, making adjustments as needed to optimize comfort and functionality. Regular follow-ups allow for ongoing refinements, ensuring that your prosthetic continues to meet your needs over time.

Leveraging Physical Therapy

Physical therapy is a crucial component of the prosthetic journey, helping you build strength, coordination, and confidence in using your new limb. Your therapist will design a personalized rehabilitation plan that includes exercises to improve mobility, balance, and endurance.

For example, early therapy sessions might focus on learning to walk with a prosthetic leg or developing basic grip strength with a prosthetic arm. As you progress, the therapist will introduce more complex tasks that mimic real-world challenges, such as navigating stairs or handling small objects.

The collaboration between your prosthetist and physical therapist ensures a holistic approach to rehabilitation, addressing both physical and emotional aspects of recovery.

Step 3: Exploring Types of Prosthetic Limbs

Understanding the different types of prosthetic limbs is essential for making an informed decision. Each type is designed to address specific needs, and the right choice depends on factors such as your activity level, goals, and budget.

Mechanical Prosthetics

Mechanical prosthetics are durable, cost-effective, and rely on the user’s body movements for operation. These devices are often chosen for their simplicity and reliability, making them ideal for users seeking basic functionality.

For example, a mechanical arm prosthetic might feature a hook or split-hand design that allows users to grip objects securely. Similarly, a mechanical leg prosthetic may include a simple hinge joint for walking on flat surfaces.

While mechanical prosthetics lack advanced features, their straightforward design makes them easy to maintain and suitable for individuals with limited access to specialized services.

Mechanical Prosthetics

Myoelectric Prosthetics

Myoelectric prosthetics use electrical signals from your muscles to control movements. Sensors placed on your residual limb detect these signals, translating them into actions such as opening and closing a hand or bending a knee.

These prosthetics offer greater precision and versatility, enabling users to perform tasks that require fine motor skills or multiple grip patterns. For example, a myoelectric hand prosthetic can help users hold delicate objects, type on a keyboard, or use tools with ease.

While myoelectric prosthetics are typically more expensive than mechanical options, their advanced functionality and natural feel make them a popular choice for users seeking independence and control.

Activity-Specific Prosthetics

For individuals with specialized needs, such as athletes, musicians, or manual laborers, activity-specific prosthetics provide tailored solutions. These devices are designed to support specific tasks, offering features that enhance performance and durability.

For instance, a runner might choose a prosthetic leg with a carbon-fiber blade for speed and shock absorption, while a guitarist might opt for a prosthetic arm with customized finger attachments for strumming and chord changes.

Activity-specific prosthetics often complement a primary device, allowing users to switch between options depending on their needs.

Step 4: Prioritizing Fit and Comfort

The fit and comfort of your prosthetic limb are critical for ensuring long-term usability and satisfaction. A well-fitted prosthetic feels like an extension of your body, providing stability and reducing fatigue during daily activities.

The Role of the Socket

The socket is the part of the prosthetic that connects to your residual limb. Its design and fit play a major role in your overall comfort. A poorly fitted socket can lead to pressure points, irritation, and even long-term complications such as skin breakdown.

Custom sockets are crafted to match the unique shape and size of your residual limb, ensuring a snug yet comfortable fit. During the fitting process, your prosthetist will use techniques such as 3D scanning or casting to create a precise mold.

It’s important to communicate openly with your prosthetist about any discomfort or issues with the socket. Regular adjustments and maintenance ensure that the socket continues to provide optimal support as your needs evolve.

Suspension Systems

The suspension system of your prosthetic limb determines how securely it attaches to your body. Various options are available, including suction, pin-lock, and strap systems.

For example, suction suspension systems create a vacuum seal for a snug and secure fit, while pin-lock systems use a mechanical locking mechanism for added stability. Strap systems offer adjustability, making them suitable for individuals with fluctuating limb sizes.

Choosing the right suspension system depends on your activity level, preferences, and the shape of your residual limb. Your prosthetist can guide you in selecting the option that best meets your needs.

Suspension Systems

Step 5: Considering Advanced Features and Technology

Prosthetic technology has advanced significantly in recent years, offering features that enhance functionality, ease of use, and user experience. While not all users require cutting-edge technology, understanding what’s available helps ensure you choose a device that meets your specific needs.

Adaptive Technology

Adaptive technology allows prosthetic limbs to respond dynamically to your movements and environment. For instance, microprocessor-controlled knees in lower-limb prosthetics adjust resistance and flexibility in real-time, providing smoother transitions while walking, running, or climbing stairs.

Similarly, adaptive hand prosthetics can switch between different grip patterns based on the task, such as holding a pen, gripping a glass, or shaking hands. These features are particularly useful for individuals with active lifestyles or those who frequently perform varied tasks.

Discussing your daily activities with your prosthetist ensures you select adaptive technologies that align with your needs and maximize your mobility.

Sensory Feedback Systems

One of the most exciting advancements in prosthetics is sensory feedback technology, which bridges the gap between artificial and natural sensation. By incorporating tactile sensors, these systems allow users to “feel” textures, pressure, or temperature, enhancing precision and control.

For example, a prosthetic hand equipped with sensory feedback might provide vibrations or signals to indicate the force applied during a grip. This feature is invaluable for tasks that require delicate handling, such as picking up fragile objects or fastening buttons.

While sensory feedback systems are still evolving, they represent a significant step toward creating prosthetics that feel like a natural extension of the body.

Smart Prosthetics and Connectivity

Smart prosthetics leverage technologies such as Bluetooth, AI, and mobile apps to enhance usability and customization. These devices can sync with smartphones or tablets, allowing users to monitor performance, adjust settings, and receive updates.

For example, a user might use an app to calibrate their prosthetic’s grip strength or track their progress in rehabilitation. AI integration further enhances functionality by analyzing usage patterns and predicting movements, creating a more intuitive experience.

Smart prosthetics offer unparalleled flexibility and convenience, making them an attractive option for tech-savvy users.

Smart Prosthetics and Connectivity

Step 6: Exploring Customization and Personalization

While functionality and comfort are crucial, the appearance and personalization of your prosthetic limb can also play a significant role in your confidence and satisfaction. Many manufacturers now offer customization options that allow you to design a prosthetic that reflects your personality and style.

Aesthetic Customization

Prosthetic limbs are no longer limited to neutral or medical-looking designs. Many users opt for aesthetic covers that mimic the appearance of natural skin, complete with realistic textures, veins, and freckles. These covers can be color-matched to your skin tone, creating a seamless look.

Alternatively, some users embrace bold, artistic designs that transform their prosthetic into a statement piece. Options like vibrant colors, metallic finishes, or patterns inspired by art or nature allow you to celebrate your individuality.

Functional Customization

Customization isn’t just about aesthetics—it’s also about tailoring the prosthetic to your specific activities and goals. For example, modular designs allow you to swap components or add specialized tools, such as a terminal device for sports, cooking, or crafting.

Collaborating with your prosthetist ensures that your prosthetic is equipped with the features and functionality you need to succeed in your chosen pursuits.

Step 7: Embracing the Adaptation Process

Choosing a prosthetic limb is only the beginning of your journey. The adaptation process involves learning to use your prosthetic effectively, building strength and confidence, and integrating it into your daily life.

Physical and Emotional Adaptation

Physical adaptation involves developing the skills and coordination needed to operate your prosthetic limb. Regular practice and rehabilitation exercises help you build muscle memory and improve control, whether it’s walking with a prosthetic leg or mastering fine motor tasks with a prosthetic hand.

Emotional adaptation is equally important. It’s natural to experience a mix of emotions, from excitement and hope to frustration and doubt. Support from family, friends, and professionals can make a significant difference in navigating these feelings.

Joining peer support groups or connecting with others who have undergone similar experiences provides encouragement and practical advice, fostering a sense of community and belonging.

Seeking Ongoing Support

Your relationship with your prosthetic limb—and your prosthetist—will evolve over time. Regular check-ups allow for adjustments, maintenance, and upgrades that keep your prosthetic functioning optimally.

For example, as your residual limb changes shape or size, your prosthetist can modify the socket for a better fit. Similarly, as new technologies emerge, you may choose to enhance your prosthetic with advanced features or accessories.

Businesses that offer robust aftercare services, including maintenance plans and user education, ensure that you feel supported throughout your journey.

Step 8: Financial Planning and Accessibility

The cost of a prosthetic limb can vary widely depending on the type, materials, and technology involved. Financial planning is a critical step in ensuring that you select a prosthetic that meets your needs while staying within your budget.

Understanding Cost Factors

Several factors influence the cost of a prosthetic limb, including its complexity, materials, and level of customization. For example, a basic mechanical prosthetic may be more affordable than an advanced myoelectric device with adaptive features.

Similarly, activity-specific prosthetics designed for sports or other specialized tasks may come with a higher price tag.

It’s essential to discuss these cost considerations with your prosthetist, who can help you evaluate different options and prioritize features based on your budget and goals.

Insurance Coverage and Financial Assistance

Many individuals rely on insurance or government assistance programs to help cover the cost of a prosthetic limb. Reviewing your insurance policy in detail is crucial for understanding what is covered, including fittings, repairs, and replacement parts.

If insurance coverage is limited or unavailable, financial assistance programs offered by non-profits, charitable organizations, or prosthetic manufacturers can provide additional support. Some providers also offer payment plans or financing options to make prosthetics more accessible.

Prosthetic manufacturers and clinics that actively assist users in navigating financial resources demonstrate their commitment to accessibility and user support.

Step 9: Trial Periods and Real-World Testing

A trial period is an invaluable part of the prosthetic selection process, allowing you to test different devices in real-world scenarios before committing to a final choice. This hands-on experience helps you assess factors such as comfort, functionality, and compatibility with your daily activities.

Assessing Comfort and Fit

During the trial period, pay close attention to how the prosthetic feels during extended use.

Any issues that arise during the trial should be discussed with your prosthetist, who can make adjustments or recommend alternative options. This iterative process ensures that your final prosthetic provides the best possible fit and comfort.

Assessing Comfort and Fit

Testing Functionality

Use the trial period to test the prosthetic’s functionality in various settings. For example, practice walking on uneven terrain, holding objects of different weights, or performing tasks that require fine motor skills.

Real-world testing helps you identify strengths and limitations, giving you the confidence to make an informed decision. It also provides valuable feedback to your prosthetist, enabling further refinements to the device.

Step 10: Embracing Life with a Prosthetic Limb

Once you’ve selected the right prosthetic limb, the next phase of your journey is integrating it into your daily life. This process involves building new routines, exploring possibilities, and celebrating milestones along the way.

Building Confidence

Confidence is key to adapting successfully to a prosthetic limb. Start with simple tasks and gradually progress to more complex activities as your skills and comfort level improve. Celebrate each achievement, no matter how small, as a step forward in your journey.

Working with a physical therapist or joining peer support groups can provide additional encouragement and guidance. Sharing experiences with others who have faced similar challenges fosters a sense of community and reinforces your belief in your capabilities.

Exploring New Opportunities

A prosthetic limb is not just a tool for regaining what you’ve lost—it’s an opportunity to discover new strengths and possibilities. Whether it’s returning to a favorite hobby, pursuing a new career, or trying an activity you’ve never attempted before, your prosthetic is a gateway to independence and fulfillment.

As you explore these opportunities, don’t hesitate to revisit your prosthetist for adjustments or upgrades that enhance your experience. The partnership you’ve built with your prosthetist is an ongoing resource for achieving your goals.

Step 11: Preparing for Future Advances in Prosthetics

The world of prosthetic technology is continually evolving, with new advancements offering exciting possibilities for enhanced mobility, functionality, and user experience. Preparing for future innovations ensures that your prosthetic journey remains dynamic and adaptable to emerging technologies.

Staying Informed About Innovations

Prosthetic users and professionals alike benefit from staying updated on advancements in materials, design, and features. For instance, the development of lightweight composites and advanced robotics is making prosthetics more efficient and versatile.

Follow industry news, attend workshops or conferences, and engage with online forums to learn about the latest trends. Many prosthetic manufacturers also host events or provide newsletters that highlight new products and research, keeping users informed about upcoming opportunities.

Being proactive about these developments helps you identify potential upgrades that align with your evolving needs and lifestyle.

Staying Informed About Innovations

Embracing Modular and Upgradable Designs

Modern prosthetics increasingly feature modular designs that allow users to customize and upgrade their devices as technology advances. For example, you might start with a basic prosthetic arm and later add components such as adaptive grips, AI-driven controls, or sensory feedback systems.

This modular approach ensures that your prosthetic grows with you, accommodating changes in your goals, activities, or preferences. Discussing future upgrade options with your prosthetist during the initial selection process can help you choose a device that supports long-term adaptability.

Exploring Emerging Technologies

Cutting-edge technologies, such as brain-computer interfaces (BCIs) and 3D-printed prosthetics, are paving the way for a new era in prosthetic design. BCIs, for example, enable direct control of prosthetic limbs through neural signals, offering a level of precision and intuition previously unimaginable.

Similarly, 3D printing allows for rapid, cost-effective production of highly customized prosthetics, reducing wait times and making advanced devices more accessible.

Businesses and users alike should pay attention to these advancements, as they represent the future of prosthetic innovation.

Advocating for Accessibility

As technology advances, it’s essential to ensure that these innovations remain accessible to all users, regardless of geographic or financial constraints. Advocacy efforts by users, healthcare providers, and businesses can drive policies that promote affordability and equitable distribution.

For instance, businesses might collaborate with non-profits to distribute advanced prosthetics in underserved regions or develop affordable versions of high-tech devices. Supporting initiatives that prioritize accessibility ensures that the benefits of emerging technologies are shared widely, empowering users around the world.

Preparing for Your Evolving Needs

Your needs and goals will likely change over time, and preparing for this evolution is an essential part of your prosthetic journey. Whether it’s pursuing new activities, adapting to lifestyle changes, or exploring the latest features, your prosthetic should be a flexible and reliable partner.

Regular check-ins with your prosthetist ensure that your device continues to meet your needs. Upgrades, adjustments, or even transitioning to a different type of prosthetic may become necessary as you grow and explore new possibilities.

Conclusion

Choosing a prosthetic limb after an amputation is a significant decision that requires careful thought, professional guidance, and personal reflection. By understanding your needs, consulting with experts, and exploring the options available, you can find a prosthetic that empowers you to embrace life with confidence and purpose.

For businesses, the process represents a chance to deliver not just products but transformative experiences. By focusing on innovation, accessibility, and lifelong support, prosthetic manufacturers can play a pivotal role in helping users navigate their journey with resilience and optimism.

This step-by-step guide is not just about selecting a device—it’s about empowering individuals to take control of their lives, achieve their goals, and celebrate their unique potential.

The right prosthetic limb is more than a piece of technology—it’s a partner in your journey toward independence, strength, and a fulfilling future.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.