Identify common prosthetic fitment challenges and learn effective solutions to achieve greater comfort, mobility, and functionality.

Common Challenges and Solutions in Upper Limb Prosthetic Fitment

Getting an upper limb prosthetic is a life-changing experience. It brings back mobility, restores confidence, and allows people to regain independence in their daily lives. However, the journey from getting fitted to fully adapting to a prosthetic is not always smooth. Many users face challenges that can make the transition difficult, whether it’s discomfort, poor control, or difficulty performing everyday tasks.

A well-fitted prosthetic should feel like a natural extension of the body. But achieving this perfect fit requires patience, proper guidance, and the right technology. At Robobionics, we understand these challenges and are committed to providing solutions that make prosthetic fitment easier and more comfortable.

One of the most common concerns with prosthetic fitment is discomfort. If a prosthetic doesn’t fit well, it can cause pain, irritation, or even skin damage. This can make it difficult for users to wear their prosthetic for long periods or perform daily activities without frustration.

Discomfort and Fit Issues

One of the most common concerns with prosthetic fitment is discomfort. If a prosthetic doesn’t fit well, it can cause pain, irritation, or even skin damage.

This can make it difficult for users to wear their prosthetic for long periods or perform daily activities without frustration.

The Importance of a Properly Fitted Socket

The socket is the part of the prosthetic that connects to the residual limb.

A poorly fitted socket can cause excessive pressure on certain areas of the limb, leading to discomfort and even sores. This is why getting the right fit is critical.

Custom-made sockets, designed specifically for an individual’s residual limb, can make a huge difference.

Advances in 3D scanning and printing technology allow for highly precise socket designs that reduce pressure points and improve overall comfort.

At Robobionics, we use these technologies to ensure a snug yet comfortable fit that distributes weight evenly.

Adjustability is also key. Over time, the shape of the residual limb can change due to muscle growth, weight fluctuations, or swelling.

A socket that once fit perfectly may start to feel too tight or too loose. To address this, some prosthetic sockets now come with adjustable liners that allow for small modifications, ensuring a better fit even as the body changes.

Managing Skin Irritation and Sweating

Wearing a prosthetic socket for long hours can lead to skin problems, especially in hot or humid climates.

Excessive sweating can cause discomfort and even lead to bacterial infections if not properly managed.

One solution is using breathable liners made from moisture-wicking materials. These liners help absorb sweat and keep the skin dry, reducing the risk of irritation.

Regular hygiene routines, including cleaning both the residual limb and the prosthetic liner daily, also play a vital role in preventing skin problems.

Newer prosthetic designs are also incorporating ventilation features, allowing air to circulate within the socket and reduce sweating.

Some advanced models even include cooling technology to help users stay comfortable in all conditions.

Once a prosthetic fits comfortably, the next challenge is learning how to control it effectively. Many users struggle with grip strength, finger movement, or the ability to perform fine motor tasks. This can be frustrating, especially for those who want to regain independence in everyday activities like holding a cup, typing on a keyboard, or tying shoelaces.

Enhancing Control and Grip Strength

Once a prosthetic fits comfortably, the next challenge is learning how to control it effectively.

Many users struggle with grip strength, finger movement, or the ability to perform fine motor tasks.

This can be frustrating, especially for those who want to regain independence in everyday activities like holding a cup, typing on a keyboard, or tying shoelaces.

Understanding Myoelectric Control

For users with myoelectric prosthetics, control depends on electrical signals generated by the muscles in the residual limb.

These signals are detected by sensors in the prosthetic, allowing the hand to open, close, and perform various movements.

However, if the muscles are weak or if the sensors are not positioned correctly, the prosthetic may not respond as expected.

One solution is targeted muscle training. Regular physical therapy can strengthen the muscles needed to control the prosthetic, making movements smoother and more natural.

Some users also benefit from electrode repositioning, where the sensors are adjusted to better detect muscle activity.

Advancements in artificial intelligence are also improving myoelectric control. AI-powered prosthetics learn from a user’s movements and adapt over time, making them easier to operate with minimal effort.

Robobionics’ Grippy™ hand, for example, is designed to provide precise control with minimal learning time.

Improving Grip Strength and Precision

Another challenge for prosthetic users is achieving the right balance between grip strength and precision. A weak grip may cause objects to slip, while too much pressure could lead to accidental breakage.

To address this, modern prosthetic hands come with multiple grip patterns, allowing users to switch between different modes for different tasks.

For example, a firm grip may be needed for carrying a grocery bag, while a delicate grip is more suitable for picking up a fragile object.

Learning how to switch between these grips effectively can take time, but practice and proper training make a big difference.

Haptic feedback is another promising innovation that helps users improve grip control. By providing subtle vibrations or pressure sensations, haptic-enabled prosthetics allow users to “feel” how much force they are applying.

This feedback makes it easier to judge grip strength and perform tasks with greater accuracy.

Adapting to Daily Tasks

Beyond grip strength, another challenge is learning how to use a prosthetic hand efficiently in real-life situations.

The transition is often difficult because natural hands perform complex movements automatically, while prosthetic users must consciously control every motion.

One effective approach is gamified rehabilitation, where users practice movements through interactive exercises or video games. This method helps build muscle memory and makes training more engaging.

Virtual reality simulations are also being used to help users practice real-world scenarios in a controlled environment.

The goal is to make prosthetic control feel as natural as possible. With continued use and proper training, most users are able to perform daily activities with confidence and ease.

Another common challenge with upper limb prosthetics is weight. Many prosthetic users find their device too heavy, leading to fatigue, muscle strain, or even avoidance of use altogether.

Overcoming Weight and Fatigue Issues

Another common challenge with upper limb prosthetics is weight. Many prosthetic users find their device too heavy, leading to fatigue, muscle strain, or even avoidance of use altogether.

This issue is particularly important for people who wear their prosthetic hand for long hours, such as while working, driving, or performing daily household tasks.

The Impact of Prosthetic Weight on Comfort

A prosthetic hand should be strong and durable, but also lightweight enough to prevent strain on the residual limb and shoulder.

If a prosthetic is too heavy, it can cause discomfort, affect posture, and make prolonged use difficult. Some users may even experience shoulder or neck pain due to the extra load on one side of the body.

Balancing weight and durability is a challenge in prosthetic design. Traditional prosthetics made from metal and hard plastics often feel too heavy, especially for users with shorter residual limbs who don’t have as much muscle support.

Advances in Lightweight Materials

The good news is that modern prosthetics are becoming lighter thanks to advances in materials and engineering.

Carbon fiber composites, for example, offer exceptional strength while remaining much lighter than metal.

3D printing has also allowed for the creation of prosthetic hands with hollow yet sturdy structures, significantly reducing weight without sacrificing durability.

At Robobionics, we focus on designing prosthetics that are both lightweight and strong, ensuring that users can wear them for extended periods without discomfort.

The Grippy™ hand, for instance, is made from advanced 3D-printed materials that keep it light while maintaining excellent grip strength and durability.

Managing Fatigue with Ergonomic Design

Beyond materials, ergonomic design plays a crucial role in reducing fatigue. A well-balanced prosthetic that distributes weight evenly helps users avoid unnecessary strain.

Some newer designs incorporate shock-absorbing elements to minimize the impact of movement, making the prosthetic feel more natural.

Another important factor is the attachment system. If a prosthetic is not securely attached to the residual limb, it may require extra effort to control, leading to faster exhaustion.

Adjustable socket systems and flexible harness designs help ensure a secure but comfortable fit, reducing the amount of energy needed to operate the device.

Strength Training and Endurance Building

For new prosthetic users, even a lightweight device can feel heavy at first. This is because the muscles in the residual limb and shoulder may not be accustomed to supporting the additional weight.

Strength training and endurance-building exercises can help users gradually adjust.

Physical therapy plays a crucial role in this process. Exercises focused on strengthening the shoulder, back, and arm muscles help users build the stamina needed for daily prosthetic use.

Occupational therapy can also provide strategies for reducing strain, such as switching hands for certain tasks or using assistive devices to distribute effort more evenly.

The Future of Lightweight Prosthetics

As technology continues to evolve, prosthetic hands will become even lighter and more efficient.

Advances in bionic design, AI-driven movement assistance, and new materials will help reduce the burden on users while improving overall functionality. By 2030, prosthetics may feel nearly weightless, allowing for even greater comfort and usability.

Adapting to an upper limb prosthetic is not just a physical journey—it is also an emotional one. Many people experience a mix of emotions, from excitement and hope to frustration and self-consciousness. Learning to use a prosthetic hand takes time, and for some, the psychological hurdles can be just as challenging as the physical ones.

Addressing Psychological and Emotional Challenges

Adapting to an upper limb prosthetic is not just a physical journey—it is also an emotional one.

Many people experience a mix of emotions, from excitement and hope to frustration and self-consciousness. Learning to use a prosthetic hand takes time, and for some, the psychological hurdles can be just as challenging as the physical ones.

Coping with the Emotional Adjustment

Losing a limb, whether due to injury, illness, or a congenital condition, is a life-changing event.

Even after receiving a prosthetic hand, some users struggle with feelings of loss, frustration, or even identity changes. It is common to feel disconnected from the prosthetic at first, as it does not immediately feel like a part of the body.

One of the best ways to overcome these emotional challenges is through gradual adaptation.

Instead of expecting instant mastery, users should take small steps, wearing the prosthetic for short periods and gradually increasing their usage as they build confidence.

Surrounding oneself with a supportive community—whether family, friends, or other prosthetic users—can also help in making the transition smoother.

Overcoming Self-Consciousness and Social Stigma

For many prosthetic users, concerns about appearance and social acceptance can be overwhelming. Some worry about how others will perceive them, whether they will be stared at in public, or if they will face discrimination in professional settings.

Modern prosthetic designs are helping change the way people view prosthetics. Instead of looking purely functional, many prosthetic hands are now sleek, stylish, and customizable.

Some users even embrace their prosthetic as a personal statement, choosing bold colors, artistic designs, or even bionic-looking models that highlight the technology.

Building self-confidence is key. Connecting with other prosthetic users through peer support groups or online communities can help individuals see that they are not alone.

Sharing experiences, challenges, and victories with others who understand can be incredibly empowering.

Dealing with Phantom Limb Sensations

Another emotional and psychological challenge is phantom limb sensation or phantom limb pain. This occurs when an individual feels sensations—such as tingling, itching, or even pain—in the limb that is no longer there.

For some, these sensations can be mild and temporary, while for others, they can be persistent and distressing.

One approach to managing phantom limb pain is mirror therapy. By using a mirror to create the illusion of the missing limb, the brain can be retrained to reduce pain signals.

Some users also find relief through sensory feedback from their prosthetic, as haptic technology provides real-time input that helps the brain reconnect with the artificial limb.

Psychological Support and Counseling

The emotional adjustment to a prosthetic hand should not be faced alone. Psychological counseling and therapy can provide valuable tools for coping with stress, anxiety, and frustration.

Many prosthetic clinics now offer counseling services alongside physical rehabilitation, recognizing that mental well-being is just as important as physical function.

Acceptance takes time, but with patience, support, and the right mindset, users can fully embrace their prosthetic and regain confidence in their daily lives.

Getting an upper limb prosthetic is just the beginning. To use it effectively, users must go through training and rehabilitation to develop control, strength, and confidence. Many new users struggle with their prosthetic at first, feeling frustrated when movements don’t come naturally. However, with the right approach, anyone can learn to integrate their prosthetic into daily life with ease.

The Importance of Proper Training and Rehabilitation

Getting an upper limb prosthetic is just the beginning. To use it effectively, users must go through training and rehabilitation to develop control, strength, and confidence.

Many new users struggle with their prosthetic at first, feeling frustrated when movements don’t come naturally.

However, with the right approach, anyone can learn to integrate their prosthetic into daily life with ease.

Learning How to Control a Prosthetic Hand

For those using myoelectric prosthetics, learning how to control the hand can feel unnatural at first.

Unlike a natural hand, which responds instantly to brain signals, a prosthetic relies on muscle movements from the residual limb. This means users need to train their muscles to send the right signals, which can take time.

One of the most effective ways to speed up this learning process is through biofeedback training. This technique uses sensors and visual cues to help users understand how their muscle contractions affect the prosthetic’s movement.

By practicing in a controlled setting, users can refine their control and build muscle memory.

Additionally, virtual reality and simulation training are becoming popular tools in rehabilitation.

By allowing users to practice movements in a digital environment, these systems provide a safe and engaging way to develop control before using the prosthetic in real-life situations.

Strengthening the Residual Limb and Shoulder

Controlling a prosthetic hand requires strength—not just in the residual limb, but also in the shoulder, chest, and upper back.

Many new users experience muscle fatigue because they haven’t yet developed the endurance needed to wear and operate their prosthetic for long periods.

Physical therapy is an essential part of the adaptation process. Therapists guide users through exercises designed to strengthen the muscles that support the prosthetic, improving stamina and reducing strain.

Simple activities like resistance training, stretching, and mobility drills can make a huge difference in comfort and performance.

Some users may also need to retrain their brain to use their remaining muscles more efficiently.

Adaptive exercises, such as practicing fine motor movements with the opposite hand or engaging in targeted strength-building routines, can help improve coordination and control.

Practicing Everyday Activities

One of the biggest concerns new prosthetic users have is whether they will be able to perform everyday tasks with ease.

Simple actions like holding utensils, turning doorknobs, or buttoning a shirt can feel difficult at first. However, with regular practice, these movements become second nature.

Occupational therapy plays a key role in this stage of rehabilitation. Therapists work with users to develop strategies for common daily tasks, teaching techniques that maximize efficiency and minimize frustration.

Many users also benefit from practicing real-life scenarios, such as preparing meals, writing, or using electronic devices, in a controlled training environment before transitioning to full independence.

Long-Term Adaptation and Maintenance

Rehabilitation doesn’t stop after the first few months. As users become more skilled in operating their prosthetic, they must continue refining their control and adapting to new challenges.

Some may need periodic adjustments to their prosthetic as their residual limb changes over time. Others may explore advanced features, such as different grip modes or additional sensory feedback, to enhance their experience.

Maintaining an active lifestyle is crucial for long-term success. Regular exercise, ongoing physical therapy, and continuous practice ensure that users remain comfortable and confident in their prosthetic for years to come.

A well-fitted and properly trained prosthetic user can experience a great improvement in mobility and independence. However, long-term comfort and functionality require ongoing attention. Prosthetic devices are not a one-time solution—they require regular maintenance, occasional adjustments, and continuous adaptation to the user’s changing needs. Many users also encounter unexpected challenges as they integrate their prosthetic into different aspects of their daily life. Understanding these long-term factors ensures that users get the best possible experience from their prosthetic hand.

Ensuring Long-Term Comfort and Functionality

A well-fitted and properly trained prosthetic user can experience a great improvement in mobility and independence.

However, long-term comfort and functionality require ongoing attention. Prosthetic devices are not a one-time solution—they require regular maintenance, occasional adjustments, and continuous adaptation to the user’s changing needs.

Many users also encounter unexpected challenges as they integrate their prosthetic into different aspects of their daily life. Understanding these long-term factors ensures that users get the best possible experience from their prosthetic hand.

Regular Maintenance and Repairs

Like any advanced device, a prosthetic hand requires maintenance to function optimally. Over time, components can wear out, sockets may loosen, and sensors might become less responsive.

Regular check-ups with a prosthetist help catch potential issues early, preventing discomfort or sudden malfunctions.

For myoelectric prosthetics, battery life and electronic components need to be monitored. Ensuring that the battery is properly charged and not overused helps extend its lifespan.

Some users find it helpful to keep a spare battery or charger on hand, particularly for long workdays or travel.

For mechanical prosthetics, hinges and joints may require occasional lubrication or tightening to maintain smooth movement. Wear and tear can vary based on how often and in what conditions the prosthetic is used.

A prosthetic designed for daily office work will experience different stress compared to one used in physical labor or sports.

At Robobionics, we emphasize local service and easy repairs. Unlike imported prosthetics that require overseas servicing, our designs prioritize quick, efficient maintenance, ensuring that users don’t experience long downtimes if their device needs repairs.

Adjusting to Changes in the Residual Limb

A prosthetic hand that fits perfectly today may not fit the same way in a few months or years. The residual limb can change shape over time due to muscle gain, weight fluctuations, or natural healing processes.

These changes can lead to discomfort, pressure sores, or even difficulty controlling the prosthetic.

One way to address this is by using adjustable sockets. Some modern prosthetic sockets are designed with flexible liners that accommodate slight variations in limb size.

Other solutions include custom-fitted inserts or padding adjustments to maintain a snug yet comfortable fit.

Users should regularly monitor their residual limb for any signs of irritation, swelling, or pressure points.

If discomfort arises, seeking a professional adjustment sooner rather than later can prevent more serious complications.

Lifestyle Adaptation and Occupational Challenges

Every prosthetic user has unique needs based on their lifestyle, profession, and hobbies. Some may require specialized prosthetic attachments for tasks like cooking, sports, or playing musical instruments.

Others may need adaptations for their work environment, such as voice-controlled technology or assistive tools that complement their prosthetic use.

For those working in physically demanding jobs, durability and grip strength become top priorities.

Some prosthetic hands come with interchangeable grips, allowing users to switch between different hand shapes or attachment types depending on the task at hand.

Meanwhile, users in office settings may prioritize dexterity and lightweight comfort, ensuring that typing, writing, or using a touchscreen feels as natural as possible.

Some companies now offer workplace accessibility programs to support employees with prosthetic needs, ensuring they have the right tools to perform their job efficiently.

Emotional and Social Growth Over Time

Beyond the technical aspects of prosthetic use, long-term adaptation also includes social and emotional growth.

As users become more comfortable with their prosthetic, they often find new ways to integrate it into their self-image and daily interactions.

Some users initially struggle with social anxiety related to their prosthetic, but over time, many embrace it as part of their identity.

Advances in prosthetic aesthetics—such as customizable colors, designs, and even artistic prosthetics—allow users to make their device a personal statement.

Community support is also crucial for long-term well-being. Engaging with other prosthetic users through peer support groups, online forums, or rehabilitation programs can provide motivation and encouragement.

Learning from others who have faced similar challenges makes the journey easier and less isolating.

The Future of Long-Term Prosthetic Solutions

As technology continues to advance, the future of upper limb prosthetics will focus not just on innovation but also on sustainability, affordability, and personalization.

Future prosthetics may feature AI-driven auto-adjustments, self-repairing materials, and even direct neural integration, making the connection between the user and the prosthetic more seamless than ever before.

At Robobionics, we remain committed to developing prosthetic solutions that evolve with the user’s needs, ensuring that everyone has access to a device that enhances their mobility, confidence, and independence for years to come.

Conclusion

The journey to finding the right upper limb prosthetic comes with challenges, but with the right solutions, users can achieve comfort, control, and independence. From ensuring a perfect fit to mastering movement and adapting to daily life, each step requires patience and support. Advances in lightweight materials, AI-driven control, and adjustable sockets are making prosthetics more user-friendly and accessible than ever before.

Long-term success depends on proper training, regular maintenance, and adapting to changes in the body. Emotional resilience is just as important as physical rehabilitation, and connecting with a supportive community can make all the difference.

At Robobionics, we are dedicated to providing advanced, comfortable, and affordable prosthetic solutions that grow with the user’s needs. If you or a loved one is looking for a reliable, high-quality prosthetic hand, book a free demo of Grippy™ today and experience the next generation of bionic technology. Your journey to confidence and independence starts here.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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