Learn how to overcome common pediatric prosthetic challenges, including fit issues and comfort concerns, ensuring your child's success.

Common Challenges in Pediatric Prosthetics and How to Overcome Them

Helping a child adapt to life with a prosthetic is a journey filled with both hope and hurdles. Kids grow fast, learn in their own ways, and need emotional care just as much as physical support. This makes pediatric prosthetics a very different challenge compared to adults. It’s not just about making a smaller version of an adult limb — it’s about building something that grows with the child, fits into their active lifestyle, and supports their emotional well-being.

Working with children who need prosthetics is never a one-size-fits-all process. Kids are still growing, learning about their bodies, and figuring out how they fit into the world. Their physical, emotional, and social needs are very different from adults. That’s why pediatric prosthetics must be treated with special care and understanding right from the beginning.

Understanding the Unique Needs of Children

Working with children who need prosthetics is never a one-size-fits-all process. Kids are still growing, learning about their bodies, and figuring out how they fit into the world.

Their physical, emotional, and social needs are very different from adults. That’s why pediatric prosthetics must be treated with special care and understanding right from the beginning.

Growth Happens Fast — and Often

One of the biggest challenges in pediatric prosthetics is how quickly a child grows. Their limbs get longer, their muscles get stronger, and their bones change shape.

What fits today may be too small in just a few months. This isn’t just an inconvenience — it can affect how the child walks, plays, and feels. A poorly fitting prosthetic can cause pain, limit movement, or even lead to long-term joint problems if not managed properly.

To stay ahead of this, regular check-ups are critical. Children need to be seen more often than adults so their prosthetic can be adjusted, resized, or replaced as needed.

Ideally, appointments every 3 to 6 months allow clinicians to catch issues early. Parents also play a key role by noticing changes in how the prosthetic fits or if their child starts walking differently or avoiding certain activities.

Kids Are Active — And That’s a Good Thing

Children are naturally curious and full of energy. They run, jump, climb, and fall. This kind of movement is important for their physical and mental development, but it also puts more stress on their prosthetic devices.

Pediatric prosthetics must be tough, flexible, and able to handle lots of daily wear and tear. They should also be designed to support playful, unpredictable movement, not limit it.

The tricky part is balancing strength with comfort. A prosthetic that is too heavy or stiff can make it harder for a child to move naturally.

On the other hand, a device that’s too light or fragile may not hold up well under pressure. Designers have to think carefully about the materials and how each part of the prosthetic supports the child’s movement.

When the design is right, kids are more likely to forget they’re wearing a device — and that’s often a sign that it’s working well.

Emotional Support Matters More Than We Realize

For many children, using a prosthetic comes with mixed feelings. Some may feel proud and excited, while others may feel frustrated, embarrassed, or left out.

These emotions can shift quickly and are often influenced by how others around them react — especially their peers at school. If a child is teased or excluded, they may avoid wearing their prosthetic altogether, even if it helps them move better.

This emotional side of the journey is just as important as the physical one. Open conversations, age-appropriate counseling, and support from school staff can make a big difference.

Families that talk openly about the prosthetic, answer their child’s questions honestly, and offer encouragement help build confidence.

Children who feel understood and accepted are more likely to wear their prosthetic with pride and keep using it consistently.

Creating positive peer experiences can also help. Schools that include disability awareness programs, or even just stories and books with kids who wear prosthetics, can shift the social environment in a healthy way.

Every Stage of Development Brings New Challenges

A toddler learning to walk has different needs than a teenager who wants to play sports or hang out with friends. Pediatric prosthetics have to evolve not just with the child’s body, but also with their interests, goals, and routines.

As children grow up, they want more independence. They start caring more about how things look and how their friends react. This means the prosthetic’s appearance and ease of use matter more as they get older.

Younger children might benefit from simpler devices that help them learn basic movements and feel secure. These early experiences build the foundation for future use.

As they age, kids may want devices that allow more complex tasks, like riding a bike or playing an instrument. Teens, especially, want devices that look good and match their sense of identity. A prosthetic that feels clunky or childish can be a real barrier.

Having options — and being part of the decision-making — helps children feel more ownership.

When kids can choose colors, patterns, or even functional add-ons, they’re more likely to connect with the device and keep using it.

Finding the Right Fit Isn’t Always Easy

Getting a pediatric prosthetic to fit well takes patience. Unlike adult users who can explain what feels right or wrong, young children often can’t put their discomfort into words.

They might cry, refuse to wear the device, or avoid using the affected limb. These reactions can be confusing for caregivers and challenging for prosthetists.

The fitting process needs to be gentle, flexible, and based on observation as much as direct feedback. Experts may look at how a child walks, stands, or plays to understand what needs to change.

Even small pressure points can lead to big issues over time, so attention to detail is key.

When children are involved in fittings in a fun and friendly way — using play, colors, or games — the experience becomes less scary and more empowering. It also helps build trust between the child, the caregiver, and the prosthetic team.

One challenge that often gets overlooked is communication. Parents and caregivers want the best for their child, but they might not always know how to explain what they’re seeing or feeling. On the other hand, clinicians and prosthetists might speak in technical terms that don’t always make sense to families. This gap can lead to missed signs, delays in treatment, or even frustration on both sides.

Communication Between Families and Clinicians

One challenge that often gets overlooked is communication. Parents and caregivers want the best for their child, but they might not always know how to explain what they’re seeing or feeling.

On the other hand, clinicians and prosthetists might speak in technical terms that don’t always make sense to families. This gap can lead to missed signs, delays in treatment, or even frustration on both sides.

Building a Shared Language

For families new to prosthetics, the learning curve can feel steep. There are new words, new routines, and unfamiliar equipment. That’s why it’s important for the care team to speak clearly and simply, especially during early appointments.

Avoiding complicated medical terms and instead using simple words like “socket,” “grip,” or “strap” can help everyone stay on the same page. Families should feel encouraged to ask questions — even if they think the question is small.

Clear communication isn’t just helpful — it’s essential. It helps parents know what signs to watch for, when to schedule follow-ups, and how to help their child adjust at home.

It also helps prosthetists do their job better because they get more useful feedback.

When everyone speaks the same language, things just move more smoothly.

Listening to the Child’s Voice

Children may not always say what they’re feeling, but they do communicate in their own ways.

A child who suddenly stops playing with friends or avoids using their prosthetic could be trying to say something isn’t right. It’s important to take these signals seriously and create space for kids to share their thoughts.

Even young children can give helpful feedback if the conversation is simple and warm. Asking questions like “Does it feel too tight?” or “Is it hard to walk with this on?” can open the door.

Letting children bring a toy to appointments, or using drawings to explain their feelings, can also make things easier.

The more children feel heard, the more likely they are to keep using their prosthetic — and that’s the goal.

Care Must Extend Beyond the Clinic

Another challenge families face is continuing care at home. A prosthetic is only helpful if it’s used consistently and correctly. But life at home is busy. Parents juggle school, meals, jobs, and everything in between.

It’s not always easy to keep up with exercises, cleaning routines, or scheduled wear time. Over time, this can impact how well the child adapts to the device.

To support families, clinics can provide easy-to-follow guides, videos, or even simple checklists.

These resources should be made for real life — not perfect conditions. If a child doesn’t want to wear the prosthetic one day, that’s okay. What matters is understanding why and helping them get back on track without guilt or pressure.

Even simple habits like checking the skin each night for red spots, or talking about how the prosthetic felt during the day, can lead to better outcomes.

Support doesn’t end when the clinic door closes — it follows the family home.

One of the most pressing issues in pediatric prosthetics is cost. Prosthetic limbs are expensive, and since children grow so quickly, they often need new ones every year or two. For many families, especially in lower-income regions, this can create stress and limit access to the care their child deserves.

The Cost Factor and How It Affects Access

One of the most pressing issues in pediatric prosthetics is cost. Prosthetic limbs are expensive, and since children grow so quickly, they often need new ones every year or two.

For many families, especially in lower-income regions, this can create stress and limit access to the care their child deserves.

Affordability Shouldn’t Limit Possibility

Parents often have to make tough choices between what is ideal and what they can afford. Some might delay getting a new prosthetic even if the current one doesn’t fit well.

Others might avoid certain types of advanced features or materials because of price. But delaying upgrades or using outdated devices can impact a child’s development and confidence.

To address this, some organizations are working on more cost-effective prosthetics made with 3D printing and modular parts.

These are lighter, more adaptable, and can be updated as the child grows without replacing the entire device. This kind of innovation is helping make pediatric prosthetics more reachable for more families.

There is also a growing need for better insurance coverage, subsidies, and government programs that include pediatric prosthetics as part of essential healthcare.

When prosthetics are treated as optional or cosmetic, families are left to carry the financial burden alone — and that isn’t fair.

Local Access Changes Everything

Another factor that affects cost and convenience is how close families live to a qualified clinic. In many parts of the world, especially rural areas, prosthetic services are not easy to reach.

This means families may have to travel long distances for fittings, adjustments, or repairs. That adds time, stress, and extra expense, especially if multiple visits are needed.

Having more local clinics — or even mobile prosthetic units — can ease this burden. When care is close by, it’s more likely to be consistent.

Children can get help when they need it, not just when the family can afford to travel. This makes a huge difference in long-term outcomes.

Children experience the world through play. It’s how they learn, build confidence, and connect with others. But when a child uses a prosthetic, especially early on, play can feel limited or frustrating. Traditional rehab methods — repetitive exercises in clinical settings — don’t always work well for children. What’s missing is fun. When prosthetic use is woven into play, kids are not just learning how to move; they’re learning how to live with their device.

Technology and Play: Making Prosthetics a Part of Childhood

Children experience the world through play. It’s how they learn, build confidence, and connect with others. But when a child uses a prosthetic, especially early on, play can feel limited or frustrating.

Traditional rehab methods — repetitive exercises in clinical settings — don’t always work well for children. What’s missing is fun. When prosthetic use is woven into play, kids are not just learning how to move; they’re learning how to live with their device.

Why Play is a Powerful Tool

The act of playing is natural to kids. It removes pressure. It invites creativity. When children play, they’re not thinking about technique or therapy — they’re just in the moment.

But every reach, grab, balance, or step becomes part of their training. This is especially important when adapting to a new limb.

If a child sees their prosthetic as a tool for fun rather than a medical device, they’re far more likely to accept it.

That’s why some of the best rehabilitation programs are designed to look more like games than therapy.

Gamified Rehabilitation That Feels Like Fun

Newer pediatric rehabilitation tools include interactive video games, motion sensors, and augmented reality experiences. These systems reward small movements with visual effects, music, or scores that make therapy feel like playtime.

Children can control a game character by flexing a muscle or lifting their arm. Over time, these tiny movements build strength and coordination — without the child even realizing they’re doing rehab.

This approach turns learning into a challenge kids want to take on. Instead of feeling like they’re being asked to do something hard, they feel like they’re playing to win. It helps reduce frustration and builds a more positive relationship with their prosthetic.

At home, this kind of rehab is even more powerful. Families can use simple devices or apps to turn daily routines into playful moments.

For example, a child can earn points for stacking blocks, coloring with a marker using their bionic hand, or buttoning a shirt. These small wins make a big difference over time.

Making Prosthetics Themselves More Playful

The prosthetic itself can also become part of the fun. Today, there are more options for customization than ever before. Kids can choose colorful covers, superhero themes, animal prints, or even glow-in-the-dark parts.

These details might seem small, but they let children see the prosthetic as an extension of themselves — not something to hide.

When kids are proud to show off their prosthetic, it shifts how they interact with others. They might be more willing to answer questions, join group activities, or take part in sports. This boosts not only their physical ability but also their emotional confidence.

In fact, many children become ambassadors or role models for others after they’ve embraced their prosthetic. It starts with letting them have some say in how it looks and feels.

The Role of Schools and Teachers in Playful Adaptation

Another key space where play meets prosthetic use is at school. Teachers and staff can support children by including adapted games in physical education or letting them use their prosthetic in art class, music, or tech projects.

The more natural the use of the device becomes in everyday activities, the more confident the child will be.

But teachers need support too. They may not know how to include a child with a prosthetic or worry about safety.

Simple guidance, training, or even short info sessions from clinicians or prosthetic providers can go a long way in preparing schools to be inclusive and proactive.

Peer involvement also matters. Classmates can be taught — in age-appropriate ways — how prosthetics work and why some children use them.

This builds understanding and removes fear or judgment, making the social setting much more accepting.

When Play Becomes Exploration

As children grow more confident, play turns into exploration. They start asking, “What else can I do with this hand?” or “Can I play the guitar? Can I climb a tree?”

This curiosity leads to trying new things — and that’s exactly what pediatric prosthetics should encourage.

When prosthetics are introduced in ways that support exploration and expression, kids don’t feel held back by them. They feel equipped.

Behind every child with a prosthetic is a family navigating their own emotions, hopes, and challenges. Parents are learning, adapting, and making big decisions. Siblings are watching, sometimes quietly, sometimes loudly, and often with their own set of questions. Grandparents, aunts, uncles — they all play a role, too. How these dynamics unfold can strongly influence a child’s experience, for better or worse.

The Role of Family Dynamics in a Child’s Prosthetic Journey

Behind every child with a prosthetic is a family navigating their own emotions, hopes, and challenges. Parents are learning, adapting, and making big decisions.

Siblings are watching, sometimes quietly, sometimes loudly, and often with their own set of questions. Grandparents, aunts, uncles — they all play a role, too. How these dynamics unfold can strongly influence a child’s experience, for better or worse.

Parents: The First Support System

A parent’s mindset can shape everything. If a parent feels overwhelmed, anxious, or uncertain about the prosthetic, the child often picks up on it — even if it’s not said out loud.

Children are incredibly perceptive. They mirror what they see and feel. That’s why emotional support for parents isn’t just a luxury — it’s part of pediatric care.

Parents need time to grieve, ask hard questions, and adjust their expectations. Some feel guilty, others feel helpless.

All of it is valid. What helps is when they’re given space to talk openly with professionals, connect with other parents in similar situations, or even just hear, “You’re doing great.”

When parents feel more confident, their child usually does, too. That confidence translates into showing up for appointments, encouraging use at home, and celebrating progress — even when it’s small.

Siblings: The Silent Observers

Siblings sometimes struggle with feelings they can’t name. They might feel jealous of the attention their brother or sister is getting. Or they might worry but not want to ask questions.

Some take on a protective role. Others may pull away. Each reaction is shaped by age, personality, and the way the family talks about disability and difference.

That’s why it’s so important to include siblings in the journey. Let them come to clinic visits. Show them how the prosthetic works.

Encourage questions — even silly ones. Let them see that this is just part of life now, and they’re part of it, too.

Siblings who are included often become great allies. They help with routines, they support during school moments, and they create a sense of normalcy just by treating their sibling the same as always.

When excluded, they may carry silent guilt or confusion, which can build tension in the family.

Open, honest communication works wonders here. Saying things like, “I know this is different for all of us,” or “Do you want to ask anything about your brother’s hand?” can open doors without forcing a deep talk.

Extended Family: Understanding Without Pity

Grandparents and other relatives often mean well — but they may not know what to say or do. They might be overly protective, unintentionally limiting the child’s independence.

Or they may offer pity when what the child needs is support and encouragement. Some may even avoid the topic entirely, unsure of how to respond.

Helping extended family understand the child’s journey is key. That might mean showing them how the prosthetic works, or explaining that the child doesn’t need help with everything.

A quick conversation can go a long way: “They can do most things just fine. The best thing you can do is treat them like you always have.”

In some cases, cultural beliefs or generational views on disability may come into play.

These can be gently addressed by sharing progress stories, doctor explanations, or even videos that show what’s possible with today’s prosthetics.

When extended family is on board, it creates a safer, more unified space for the child to grow.

Creating a Supportive Home Environment

The environment at home is the testing ground for everything. It’s where the child practices putting on their prosthetic, where they learn to button shirts, where they fall and get back up.

A home that feels encouraging — not critical — gives children the freedom to try, fail, and try again.

Some homes benefit from small physical changes. A child learning to use a leg prosthetic might need a safer way to climb stairs or a better space to practice walking.

A child with a bionic arm might need lighter cups, velcro shoes, or tools with modified grips.

But the emotional tone matters just as much. When progress is praised instead of perfection expected, children grow. When effort is noticed, children feel seen.

It helps to set simple routines, too. A specific time for wearing the prosthetic each day. A fun task that involves using the device.

Little rituals that build comfort and habit — without turning it into a chore.

For children stepping into the world of prosthetics, that “first time” is a big deal. It’s not just about learning how to use a new device — it’s about how they see themselves, how they fit in, and what this new piece of technology means to their identity. But what often gets missed is that not all first prosthetic experiences start from the same emotional place.

First-Time Prosthetic Use: Born Without vs. Acquired Limb Loss

For children stepping into the world of prosthetics, that “first time” is a big deal. It’s not just about learning how to use a new device — it’s about how they see themselves, how they fit in, and what this new piece of technology means to their identity.

But what often gets missed is that not all first prosthetic experiences start from the same emotional place.

A child born without a limb grows up never knowing anything different. Their body is their “normal.”

On the other hand, a child who had a limb and then lost it — maybe due to an accident, infection, or surgery — goes through a completely different emotional path that involves grief, confusion, and adjustment.

Understanding the difference between these two stories can help caregivers, clinicians, and educators better support the child from day one.

Born Without: Normal Until the World Says Otherwise

Children born without a limb usually don’t think of themselves as missing anything — at least not at first. They figure out their own way of crawling, eating, building blocks, and doing everything else.

For them, there’s no “before” and no loss to process. Their body simply is.

It’s often only when they enter social spaces — like daycare, preschool, or playgrounds — that they begin to notice they’re “different.” Maybe it’s the way kids stare.

Or maybe it’s the questions, like “What happened to your hand?” Suddenly, they realize that others are experiencing their body in a way they hadn’t considered.

That’s when the prosthetic becomes more than a tool. It can become a bridge to belonging — or a symbol of being “fixed,” which can be harmful if handled the wrong way.

Children in this group often need support in understanding why a prosthetic might help them, especially if they’ve been doing fine on their own. The device must be introduced not as a correction, but as a cool option — a way to try new things, to explore, to play.

Choice is key here. If they feel forced or pressured, resistance grows. But if the prosthetic is offered as something fun or empowering, it becomes a tool of self-expression and possibility.

Acquired Limb Loss: A Story of Change and Grief

The journey is very different for children who once had a limb and then lost it. They remember what it was like to use two hands or walk without help. Their prosthetic journey starts with loss. And no matter how strong they are, that loss brings grief.

Some children experience this grief through anger or sadness. Others withdraw or pretend everything is fine. It often depends on age, personality, and how the loss occurred.

A traumatic accident may create fears around movement, while a surgical removal due to illness may come with other health challenges.

These children need time. They need space to talk, to feel, to adapt. They need mental health support just as much as physical therapy. And when the prosthetic is introduced, it can stir up complex emotions.

Some might see it as a reminder of what they lost. Others might pin all their hopes on it, only to feel let down when it doesn’t work exactly like their old limb.

This is where realistic expectations matter deeply. The care team must walk a fine line between encouragement and honesty — celebrating what’s possible without overselling what isn’t.

Children need to know: it’s okay to be frustrated. It’s okay to miss your old self. And it’s absolutely okay to still dream big.

A child who feels seen and supported through this emotional transition is far more likely to eventually embrace their prosthetic — and their new way of moving through the world.

The Role of Storytelling and Role Models

No matter how a child enters the world of prosthetics, stories can be powerful tools.

Seeing others like them — whether in person or through books, shows, or social media — can help normalize their experience. Hearing “me too” changes everything.

For a child born without a limb, seeing a teen who plays guitar with a bionic hand can spark inspiration. For a child who lost a limb in a car accident, meeting someone who returned to sports after injury can light the path forward.

These aren’t just stories — they’re emotional anchors. They say, “You’re not alone,” and “There’s more ahead.”

Clinics, schools, and families can help by bringing in guest speakers, sharing video clips, or simply talking about famous people and local heroes who use prosthetics.

Not in a “look how amazing they are” way — but in a real, grounded, human way that shows life goes on, joy returns, and dreams remain possible.

Conclusion

Every child’s journey with a prosthetic is unique — shaped by their body, their story, and the world around them. From rapid growth and emotional adjustment to the role of play, family, and identity, pediatric prosthetics are about much more than just mobility. They’re about building confidence, fostering independence, and helping children feel seen and supported as they grow.

Success doesn’t come from the device alone. It comes from listening to the child, supporting the family, and making the prosthetic part of a joyful, everyday life. With the right care, the right mindset, and the right community, a prosthetic can become not just a tool — but a bridge to possibility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

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  • Service refers to the Services Provided like Online Demo and Live Demo.

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Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.