Compare costs of limb salvage surgery versus amputation with prosthetics to plan financially and medically after limb trauma.

Cost Comparison: Limb Salvage Surgery vs. Amputation and Prosthetics

When someone faces the risk of losing a limb, two choices often come up—limb salvage surgery or amputation followed by prosthetic use. Both are life-changing paths. And both come with serious medical, emotional, and financial costs. But one often-asked question is: Which option is more affordable in the long run?

The answer isn’t simple, and it depends on many things—like the kind of injury, the person’s lifestyle, where they live, and what kind of support they have. Still, understanding the costs involved in both options—not just in money, but also in recovery time, follow-up care, and quality of life—can help people make better, more informed choices.

Before comparing the costs, it's important to understand what each option really means in practical terms. Both choices aim to improve life after a serious injury or illness, but they take very different paths to get there.

Understanding Limb Salvage and Amputation

Before comparing the costs, it’s important to understand what each option really means in practical terms. Both choices aim to improve life after a serious injury or illness, but they take very different paths to get there.

What Is Limb Salvage Surgery?

Limb salvage surgery is a medical procedure used when a leg or arm is badly injured or affected by disease, like cancer or infection. The goal is to save the natural limb.

This usually involves removing damaged tissue, repairing or replacing bones, and sometimes adding metal plates or rods. It’s common in cases where the person has enough healthy tissue to support healing.

This surgery can be very complex. A team of surgeons may be involved, and it may take many hours in the operating room.

Recovery often includes hospital stays, physical therapy, and additional treatments to reduce the risk of infection or complications. People who go through limb salvage usually need regular follow-ups to make sure the limb is healing properly.

What Is Amputation and Prosthetic Use?

Amputation involves removing the damaged part of the limb. This might sound extreme, but in many cases, it can help people avoid long-term pain, repeated surgeries, or serious infections.

Once the limb is removed, the person can be fitted with a prosthetic arm or leg, which allows them to regain movement and independence.

Modern prosthetics are designed to be light, easy to use, and comfortable. Some even come with sensors or grip technology to help with tasks like holding a pen, walking on uneven ground, or even climbing stairs.

Learning to use a prosthetic well does take time, and often includes physical therapy and training.

Now that we have a basic understanding of both options, let’s look at how their costs compare—starting with the medical bills right after the injury or diagnosis.

Short-Term Costs: Surgery, Hospital Stay, and Immediate Care

When someone faces a decision between limb salvage and amputation, one of the biggest factors early on is the cost of the initial treatment. This includes the surgery itself, hospital stay, doctor’s fees, and any immediate post-surgery care.

Cost of Limb Salvage Surgery

Limb salvage is almost always more expensive at the start. The surgery is usually longer and more complicated than amputation. It may involve several specialists, such as orthopedic surgeons, plastic surgeons, and vascular surgeons.

In many cases, bone grafts or implants are needed, and sometimes even custom-made metal supports or external fixators are used to hold the limb in place while it heals.

The hospital stay after limb salvage can last from several days to a few weeks, depending on how the surgery went and how quickly the patient begins to heal.

There may also be a need for intensive care, antibiotics, blood transfusions, and imaging tests such as X-rays or MRIs.

The upfront cost in India for limb salvage surgery can range anywhere from ₹3 lakhs to ₹10 lakhs or more, especially if multiple surgeries are required. In private hospitals, these numbers can rise further.

These costs can vary greatly depending on the city, hospital, and complexity of the injury.

It’s also important to know that limb salvage doesn’t guarantee full recovery. Some patients may need more surgeries down the road, which adds to the financial burden.

Infections, poor healing, and chronic pain are not uncommon, which can further increase costs over time.

Cost of Amputation

Amputation, in contrast, is often quicker and less expensive upfront. The surgery is usually shorter, often performed by a single surgeon, and the hospital stay tends to be shorter as well. In uncomplicated cases, the patient might leave the hospital within a few days.

In India, the cost of an amputation surgery can range between ₹50,000 to ₹2 lakhs, depending on the level of amputation (above or below the knee/arm) and the facility.

Even with added costs for pain management and wound care, the overall cost is typically lower than limb salvage in the beginning.

However, the cost doesn’t end with the surgery. Once the limb has healed, the person will need a prosthetic, and possibly more than one over their lifetime.

But even considering that, many families find the short-term financial hit of amputation easier to manage than limb salvage.

The cost of treatment doesn’t stop after the surgery. In fact, long-term expenses are often where the biggest differences between these two options show up.

Long-Term Financial Considerations

The cost of treatment doesn’t stop after the surgery. In fact, long-term expenses are often where the biggest differences between these two options show up.

From follow-up care to mobility aids, the lifetime financial impact can be very different depending on the path taken.

Ongoing Costs After Limb Salvage

Even if the limb is saved, the journey doesn’t end there. Many people need months or even years of physiotherapy to regain strength and movement.

This includes regular appointments with a physiotherapist, exercises to do at home, and possibly the use of braces or walking aids.

Some patients also develop chronic pain, which may need ongoing medications, nerve blocks, or even further surgeries. In some cases, the salvaged limb might never fully return to normal function.

Infections, especially if metal implants are involved, can be a serious risk that requires hospital visits and antibiotic treatments.

Over time, the total cost of managing these complications can be very high. Some studies suggest that when all expenses are added up over ten years, limb salvage can be more expensive than amputation, especially if repeat surgeries are needed.

Ongoing Costs After Amputation

People who undergo amputation have a different kind of financial journey. After the surgery and healing process, the main cost is the prosthetic limb.

A basic prosthetic limb in India can cost anywhere from ₹25,000 to ₹1 lakh. Advanced models, like bionic hands or microprocessor knees, can cost ₹2 lakhs to ₹10 lakhs or more.

But prosthetics don’t last forever. Most need to be replaced every three to five years, depending on wear and tear, changes in body weight, and new technology. Children and teenagers may need replacements more often as they grow.

Along with the cost of the prosthetic itself, there are also costs related to maintenance, repairs, and fittings. In some cases, people may need to travel to a certified center for adjustments.

Physical therapy is also part of the recovery journey, but in many cases, it lasts for a shorter time compared to limb salvage.

Despite these costs, some people find prosthetic use easier to manage long-term, especially when they get good support and access to local services.

Quality of Life and Hidden Costs

Money isn’t the only thing that matters. The way each option affects a person’s day-to-day life is just as important. While it’s harder to put a price tag on things like independence or pain levels, these are major factors in long-term satisfaction.

Life After Limb Salvage

Keeping your natural limb can help with emotional healing, especially for those who have strong feelings about limb loss. But that doesn’t always mean life returns to normal.

Some people live with stiffness, limited movement, or pain for years. Activities like walking, climbing stairs, or lifting things can remain difficult.

Jobs that involve physical labor may become impossible. This can reduce a person’s income and change the entire financial picture over time.

If someone has to leave their job or change careers, that’s a cost that doesn’t show up in hospital bills but can impact the whole family.

There’s also the emotional cost of repeated medical visits. For some, the stress of never fully recovering can take a toll.

Life After Amputation and Prosthetics

Amputation comes with its own set of challenges, but many people adapt well over time. After healing, and with the right prosthetic, many regain a high level of independence. They may return to work, take part in sports, and lead active lives.

That said, the emotional side of limb loss is real. It can take time to adjust, and not everyone finds the journey easy. But for many, once they’ve gone through rehab and training, the prosthetic becomes a part of their life that helps them move forward.

The ability to plan and manage future costs, such as replacing the prosthetic every few years, allows some people to feel more in control of their financial future compared to the uncertainty of ongoing medical issues after limb salvage.

In India, access to care plays a big role in deciding between limb salvage and amputation. Even if a treatment is possible in theory, it might not be easy to get in practice.

Access to Care and Support Services

In India, access to care plays a big role in deciding between limb salvage and amputation. Even if a treatment is possible in theory, it might not be easy to get in practice.

Where a person lives, their income level, and the healthcare infrastructure around them can change everything.

Getting Limb Salvage in India

Limb salvage requires a well-equipped hospital and a skilled team of surgeons. It also depends on access to advanced imaging, surgical implants, sterile operation theatres, and follow-up care.

This kind of setup is more common in large private hospitals or teaching hospitals in metro cities. People in smaller towns or rural areas may have to travel far to get this care.

After the surgery, the patient needs regular visits to check healing, manage pain, and prevent infection. In many cases, this means repeated trips to the hospital, which can be hard for those living far from major centers.

Travel, time off work, and caregiver involvement all add hidden costs to the recovery process.

The same challenges apply to physical therapy. While big cities offer well-trained physiotherapists and rehab centers, access in smaller cities may be limited.

Some people may even skip therapy altogether due to distance or cost, which can slow or prevent full recovery.

Getting Amputation and Prosthetics in India

Amputation is more widely available in India, especially in district hospitals and general medical centers.

While prosthetics have advanced a lot in recent years, the key is getting a proper fit and regular follow-up, which isn’t always possible everywhere.

Thankfully, prosthetic clinics have been growing in number. Many of these are linked to hospitals or NGOs, and some offer subsidized or low-cost options. Others offer on-site physical therapy and training to help new users adjust quickly.

Still, challenges remain. Many people don’t know where to go after amputation. There’s a lack of clear referral systems between hospitals and prosthetic providers.

People may also struggle to get repairs or adjustments when something goes wrong with their prosthetic, especially in rural areas. When prosthetics break or stop fitting well, they need quick service to avoid affecting mobility and daily life.

The recent rise of local prosthetic manufacturers and rehab services in India is helping to reduce these gaps, but there’s still a long way to go to ensure equal access for all.

In a country like India, where most medical expenses are paid out of pocket, insurance and government support can make a huge difference.

Insurance, Government Support, and Out-of-Pocket Costs

In a country like India, where most medical expenses are paid out of pocket, insurance and government support can make a huge difference.

Unfortunately, coverage varies widely depending on the type of hospital, the state you live in, and whether you’re using private or public healthcare.

Insurance and Limb Salvage

Private health insurance can help cover some of the initial costs of limb salvage. But many insurance plans have limits on surgical costs, hospital stays, or pre-existing conditions.

Some might not cover multiple follow-up surgeries or long-term rehab. Even if covered, getting claims processed can take time, adding stress to the recovery process.

Government hospitals sometimes offer free or subsidized care, but waiting times can be long and facilities may be overburdened. For people without private insurance, this can limit their options for timely limb salvage.

Overall, while insurance can help with the initial cost of surgery, it rarely covers the full journey — especially when multiple procedures and years of follow-up are needed.

Insurance and Prosthetics

Health insurance in India often does not cover the cost of prosthetics at all. In some cases, a small amount is allowed under rehabilitation or assistive devices, but it may not be enough to cover the actual price of a good-quality prosthetic.

This leaves most families paying for the device out of pocket.

That said, prosthetic costs are more predictable. You know that every few years, a replacement will be needed, and you can plan for it.

Some NGOs and government schemes, such as the Assistance to Disabled Persons (ADIP) scheme, offer support to low-income families to help with prosthetic costs. Certain states also offer additional aid through social welfare departments or district disability offices.

This support isn’t always easy to access, but with awareness and guidance, many families do manage to get help for at least part of the expense.

Lifetime Costs: A Long-Term Financial Outlook

If you only look at the first hospital bill, limb salvage might seem like the better choice. It keeps the natural limb and avoids the emotional difficulty of limb loss.

But when you look at the entire picture — including rehab, repeat surgeries, therapy, travel, time off work, and long-term health — it’s clear that limb salvage comes with many hidden costs.

Financial Planning for Limb Salvage

Over ten to fifteen years, someone who chooses limb salvage may end up spending more than they expected, especially if the first surgery isn’t successful or if complications happen later.

Repeat surgeries, infections, and the need for regular imaging and consultations can stretch the budget in ways that are hard to predict.

If the salvaged limb never returns to full function, this might also affect a person’s job or career. People in physical jobs like farming, driving, or construction may find it hard to return to work, which can reduce household income and increase dependency.

Financial Planning for Prosthetic Use

On the other hand, amputation followed by prosthetic fitting allows for more planning. Once the initial cost is managed, the future costs are more predictable.

You know when the prosthetic will need to be replaced. You can budget for routine maintenance. And with the right support, many people return to work and lead active lives.

The cost of modern prosthetics has come down in recent years, especially with local manufacturers offering high-quality options at more affordable prices.

Combined with improvements in training and rehabilitation, this gives many people a real chance at rebuilding their lives without being financially overwhelmed.

While no choice is truly cheap, the predictability of prosthetic use makes it easier to manage over a lifetime for many families.

Money isn't the only thing that matters when deciding between limb salvage and amputation. The emotional and psychological impact plays a powerful role too.

Emotional and Psychological Costs

Money isn’t the only thing that matters when deciding between limb salvage and amputation. The emotional and psychological impact plays a powerful role too.

Recovery isn’t just about the body. It’s about the mind, relationships, confidence, and how a person sees their own future.

Mental Health After Limb Salvage

Saving a limb can feel like a win. People often feel relieved to still have their arm or leg after surgery. This can be a big emotional boost at first.

But limb salvage often comes with long periods of uncertainty. Recovery may be slow. There might be pain, stiffness, or fear that the limb won’t work like it used to.

Some people experience frustration when they can’t do basic tasks, even though they still have their limb. Over time, this can lead to anxiety or even depression, especially if they feel stuck in their recovery.

Long-term medical care can also cause stress. Constant hospital visits, therapy sessions, and fears about infection or another surgery can weigh heavily on a person’s mind.

For people living far from big hospitals, travel itself can feel like a burden. Families may get tired, relationships may become strained, and confidence can slowly fade when progress is slow or uncertain.

Mental Health After Amputation

Amputation brings its own emotional challenges. The first few weeks can be very hard. Losing a limb can feel like a personal loss. Some people experience shock, grief, or even anger. This is a completely natural response.

But for many, once they begin using a prosthetic and regain some independence, things start to shift.

Learning how to walk again, dress themselves, or hold something with a prosthetic hand often brings a sense of achievement. That feeling of progress helps many people rebuild their confidence.

Some say that once the pain from the damaged limb is gone, they start to feel stronger—not just physically, but mentally. They know they’ve overcome something big.

It doesn’t mean life is perfect. But with support from friends, family, and rehab teams, many people find a new sense of balance in life.

In both cases, mental health support is very important. Counseling, support groups, and simple conversations can make a huge difference in helping someone heal emotionally—not just physically.

Mobility and Lifestyle Freedom

One of the most important questions to ask is: “What kind of life do I want after treatment?” The answer may guide the choice more than the cost.

Movement After Limb Salvage

When limb salvage goes well, people can often return to walking or moving with their natural limb. This can feel more comfortable than learning to use a prosthetic. There’s no need to put on or take off a device, and for some, that feels more normal.

However, the success of movement depends on how well the surgery and recovery go. Some people may always need a walking stick, brace, or support.

Others may not be able to run, climb stairs easily, or lift heavy objects. For some, the saved limb remains weak or painful, which limits mobility.

There is also the chance that limb salvage doesn’t work in the long run. If infections or bone damage come back, amputation may be needed later anyway.

When that happens, the person has already gone through one long recovery and must now start a new one.

Movement With a Prosthetic

At first, learning to move with a prosthetic can be difficult. It takes time to find the right fit, build strength, and adjust to the new way of walking or using your arm. But over time, with therapy and practice, most users adapt well.

Today’s prosthetics are designed to support active lives. People run marathons, dance, drive, and return to full-time jobs.

While this may not be true for everyone, the potential for high mobility and independence is real—especially with a well-fitted prosthetic and a good rehab program.

For children and young adults, prosthetics can offer a fresh start. As their bodies grow or their interests change, their prosthetic can be updated.

They’re not limited by the damage to a limb that may never fully recover. They can aim for a new lifestyle that works for them, even if it’s different from before.

In some communities, how others view your condition can affect your life in big ways. Stigma can make people feel ashamed, isolated, or less capable—even when they are doing just fine.

Social Impact and Stigma

In some communities, how others view your condition can affect your life in big ways. Stigma can make people feel ashamed, isolated, or less capable—even when they are doing just fine.

Social Perception of Limb Salvage

Since the limb looks “normal” from the outside, people with salvaged limbs may not face as much social stigma. This can make social life and public appearances easier. But hidden pain or mobility issues can still affect daily life, even if others don’t notice.

Some people may feel frustrated that they look fine but don’t feel fine. They may feel pressure to do more than they’re able to, just to meet others’ expectations. This can make recovery even harder.

Social Perception of Amputation and Prosthetics

Amputation can sometimes draw attention, especially in communities that aren’t used to seeing prosthetic limbs. But things are changing.

More and more people are sharing their journeys openly. Schools, workplaces, and public spaces are becoming more accepting and supportive.

Many prosthetic users now lead by example, showing that life doesn’t stop after limb loss. Athletes, artists, teachers, and even business owners with prosthetic limbs are becoming role models.

This is helping to reduce stigma and inspire others to accept and adapt.

When someone uses a prosthetic well, people tend to focus less on the limb they lost and more on what they’re doing with their life now.

Conclusion

Choosing between limb salvage and amputation with a prosthetic is deeply personal. Both come with real costs—financial, emotional, and physical. Limb salvage may preserve the natural limb, but it often involves longer recovery, higher upfront expenses, and the risk of future complications. Amputation, though emotionally tough at first, can lead to a more predictable, active life with the right prosthetic and support.

There is no one-size-fits-all answer. The right choice depends on the individual’s health, lifestyle, location, support system, and long-term goals. What matters most is making an informed decision with the help of skilled doctors, trusted caregivers, and honest conversations about what life could look like on either path.

If you or someone you know is facing this decision, take the time to ask questions, explore options, and think beyond the hospital bill. Quality of life matters just as much as cost—maybe even more.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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