Explore how custom-designed prosthetic sockets maximize comfort, improve functionality, and provide pain-free wear all day long.

Custom Socket Design: The Secret to All-Day Prosthetic Comfort

Wearing a prosthetic should help you feel stronger, not more tired. It should support your life, not slow it down. Yet many people who wear prosthetics struggle with one key issue every single day—comfort. More often than not, that discomfort doesn’t come from the device as a whole, but from the socket. The socket is the part that connects your body to the prosthetic. It wraps around your limb and carries your weight, your movement, and your energy. If that connection isn’t right, everything else becomes harder.

That’s why socket design matters so much. A well-designed socket feels like a natural extension of your body. It stays in place, holds firm, and supports every step or motion you take. A poor socket, on the other hand, leads to soreness, frustration, and long-term problems.

The socket is often the most overlooked part of a prosthetic. It doesn’t move like a mechanical hand. It doesn’t flex like a foot. You don’t see motors, wires, or joints in it. But even though it seems simple, the socket is what makes everything else possible.

Why the Socket Matters More Than You Think

The True Connection Between Body and Device

The socket is often the most overlooked part of a prosthetic. It doesn’t move like a mechanical hand. It doesn’t flex like a foot. You don’t see motors, wires, or joints in it. But even though it seems simple, the socket is what makes everything else possible.

It’s the point where your body meets the artificial limb. Every step, every grip, every shift of your weight goes through the socket first.

If the socket doesn’t hold well, the rest of the prosthetic can’t do its job properly. Even the most advanced bionic limb will feel useless if it doesn’t feel secure where it matters most.

Think of it like a shoe. A high-performance shoe won’t help much if it doesn’t fit your foot. If it’s too loose, you trip. Too tight, and you get blisters.

But when the shoe fits just right, you don’t even think about it—you just move. That’s what a great socket should do. It should disappear into your day.

How Poor Socket Fit Impacts Daily Life

Many users don’t realize how much of their daily discomfort is tied to socket design. They may think their limb isn’t healing right, or that the prosthetic is too heavy. In reality, the pain or fatigue often comes from uneven pressure inside the socket.

A socket that’s too tight in one area and loose in another causes the skin to rub. Over time, this can create blisters, swelling, or even skin breakdown.

A socket that shifts when walking creates a feeling of instability. Some users describe it as walking on ice or sand—there’s no trust in the step.

This constant battle with discomfort affects more than just the body. It makes people avoid wearing their prosthetic for long periods. It leads to shorter steps, slower movement, and eventually, less activity altogether.

When that happens, the muscles begin to weaken, and the body starts to adapt in unhealthy ways. That’s how long-term damage begins—slowly and silently.

What’s worse is that people often blame themselves. They assume they’re not adjusting well or that something is wrong with their body. But most of the time, it’s not the person—it’s the socket.

What Makes a Socket “Custom”

There’s a big difference between a socket that’s made to a standard size and one that’s truly custom. A custom socket is built around the exact shape of your limb.

It doesn’t just match your length or width—it follows your curves, your bones, your sensitive spots, and your muscle structure.

Getting that level of detail means more than just taking measurements. It involves scanning, molding, and most importantly, listening to the person who will wear it.

A skilled prosthetist will not only examine the limb closely but also ask about your routine. How much do you move? What kinds of clothes do you wear? Do you walk on hard floors, rough roads, or soft grass? These things matter when designing a socket that truly works for you.

In some cases, a temporary socket is used during the early healing phase. As the limb settles and changes shape, a more permanent custom socket is then created.

But even after that, regular adjustments are often needed. A good custom socket is never a one-time fix—it evolves with your body.

Materials and Design Matter Too

The feel of a socket doesn’t just depend on shape—it also depends on the materials used. Some materials breathe better.

Others offer more flexibility or a softer inner layer. Some are better suited for warmer climates, while others are built to handle heavy physical activity.

The design also matters. Some sockets are open in certain areas to allow for better skin contact and airflow.

Others use liners and suspension systems to stay in place without causing friction. The right choice depends on your lifestyle, your limb condition, and how long you plan to wear the prosthetic each day.

A truly custom socket blends shape, material, and design together into something that feels like a natural part of your body—not a foreign object attached to it.

The Goal: A Socket You Forget About

When a socket fits just right, something amazing happens—you stop noticing it. It becomes part of you. You stand without shifting. You walk without wincing. You reach for something without bracing yourself.

This kind of comfort doesn’t just help your physical health. It restores confidence. It gives you the freedom to plan your day without wondering how long you can wear your prosthetic before it starts to hurt.

It makes life feel less about limits and more about possibilities.

This is the real goal of custom socket design—not perfection, but peace. When the fit is right, you stop thinking about your prosthetic and start thinking about your life again.

The Process Behind a Truly Custom Socket

It Begins With Understanding Your Body

Before anything is built, the most important step in custom socket design is understanding you. Not just your limb, but how you live your life. Every body is different, and so is every routine.

Some people walk long distances every day. Others may spend more time sitting, lifting, or even riding bikes. Some want to return to work. Others just want to move around their home more easily. These details shape the entire socket-making process.

A prosthetist will often begin by examining your residual limb. They’ll look for sensitive areas, bony spots, or changes in skin texture.

They’ll also ask how you’re healing and what your current challenges are. Your answers help create a picture of what your socket needs to do—not just structurally, but practically.

This part of the process is not rushed. It’s not about filling out a form or ticking a few boxes. It’s about conversation. Listening. Observing. The best custom sockets begin with empathy.

How Molding and Scanning Create the Perfect Shape

Once your limb is assessed, the next step is to create an exact replica of it. This can be done in a few different ways.

Some clinics still use plaster casting, where a soft mold is shaped around your limb and then used to form a model. Others use 3D scanning, which quickly captures the precise surface of your limb using digital tools.

Either method can work, as long as the process is done carefully. What matters most is how that mold or scan is used. It’s not just about capturing the shape of your limb. It’s about knowing where to relieve pressure, where to add support, and how to create balance.

A good socket design will avoid putting pressure on bony points while holding snugly around areas with soft tissue. It will account for how your limb might shrink slightly during the day or how it swells with activity.

It will adjust for your posture and how you carry your weight. These small details can’t be guessed—they must be built from real knowledge and experience.

Fitting Is Not a One-Time Event

Once a socket is shaped and built, it’s not considered final until you’ve worn it, moved in it, and shared how it feels. This is one of the most important parts of the process: the fitting stage.

The first time you wear your new socket, your care team will watch how you move. They’ll look for changes in your gait, your balance, and even your expres

sion. If you’re wincing or adjusting constantly, something isn’t right. If you move with ease and your shoulders relax, that’s a good sign.

You’ll be asked questions. Does it feel tight anywhere? Do you feel secure when standing? Can you bend comfortably? The answers guide small changes that can lead to big improvements.

Sometimes, the socket is worn for a few days and then brought back for refinements. This stage is normal. It’s not a sign of failure—it’s a sign that your care team wants it to be exactly right.

Long-Term Wear Means Long-Term Support

Even after the socket feels perfect, your body will continue to change. You may become more active. Your limb might slim down as muscles develop. You might lose or gain weight. These changes affect how the socket fits—and that’s okay.

What matters is having a system in place to make small updates over time. Sometimes this means adding a new liner. Other times, it means making a new socket altogether.

A strong relationship with your prosthetist means you won’t feel stuck when your socket starts to feel different. You’ll have someone to turn to who already understands your needs.

This is why good socket design is never a one-time job. It’s a process that evolves with your life.

The Role of Comfort in Mental Wellness

A socket that fits well doesn’t just ease your body—it eases your mind. When you’re not in pain, your stress goes down.

When you’re not worried about how long you can wear your prosthetic, you start making plans again. That mental shift is powerful. It brings back joy, confidence, and peace.

For many prosthetic users, emotional recovery is just as important as physical recovery. A bad socket can hold you back—not just physically, but emotionally.

It can lead to frustration, sadness, and even fear of using the prosthetic. But when your socket works with you instead of against you, that burden begins to lift.

You stop bracing for discomfort. You stop thinking about every step. You simply live.

This is what custom socket design is really about. It’s not just about fit. It’s about freedom.

One of the biggest challenges prosthetic users face is knowing when discomfort is normal and when it’s a sign that something needs to change.

Everyday Signs That Your Socket Might Need Attention

Subtle Discomfort Shouldn’t Be Ignored

One of the biggest challenges prosthetic users face is knowing when discomfort is normal and when it’s a sign that something needs to change.

The truth is, subtle discomfort—especially when it becomes part of your daily life—can be your body’s quiet way of asking for help.

If you find yourself adjusting your socket throughout the day, shifting your weight often, or sitting down just to “take a break” from wearing it, these are not small things.

They’re signs that your socket may not be doing its job properly. A well-fitting socket should allow you to move, sit, stand, and walk without needing to stop and think about it all the time.

Even mild skin redness, tightness, or pressure at the end of the day can signal early issues. These sensations may be easy to ignore at first, but over weeks or months, they can lead to long-term problems like bruising, tissue breakdown, or even infections.

What matters is being honest with yourself about how the socket feels—not just in the morning when you first put it on, but several hours later, too. Discomfort that builds up slowly is just as serious as pain that hits suddenly.

Balance and Posture Changes Are Important Clues

When your socket doesn’t fit right, your body tries to make up for it in small ways. You might lean slightly to one side. Your stride might become shorter.

You may turn your foot outward when you walk without even noticing. These little changes in movement are often your body’s way of reducing pressure or avoiding pain.

But over time, they lead to poor posture, muscle fatigue, and joint stress. You might feel sore in places that aren’t even near your limb—like your lower back, shoulders, or neck. That soreness isn’t random. It’s your body working overtime to keep you steady.

A well-designed, custom socket can reduce the need for these compensations. It holds your limb in the right position and supports even, balanced movement. It helps restore your natural posture so your body can move more freely and efficiently.

If you’ve started to notice changes in how you walk or stand—or if other parts of your body are feeling sore—don’t ignore those signs. They often trace back to the socket.

Wear Time Should Increase, Not Decrease

Another common clue that your socket isn’t working as it should is a drop in the number of hours you wear your prosthetic. Many users start off feeling excited and hopeful.

They wear their prosthetic most of the day, eager to regain mobility. But slowly, as discomfort builds, they begin wearing it less and less.

Maybe it stays off during short walks. Maybe you avoid wearing it when you go out. Maybe it only goes on for essential tasks like cooking or cleaning. This gradual withdrawal isn’t laziness—it’s usually pain avoidance.

A comfortable socket should help you increase your wear time, not reduce it. You should feel like you want to wear your prosthetic because it makes your day easier.

When that stops being true, it’s a clear signal to check in with your care provider and discuss the socket’s fit.

Changes in wear time may seem small, but they’re powerful indicators of how your socket is affecting your daily life.

Your Socket Should Support, Not Limit You

If your socket is limiting what you can do—whether physically or emotionally—it’s not doing its job. Some users begin avoiding stairs, long walks, or even social events because they don’t feel confident in their prosthetic.

They’re worried about slipping, getting tired, or needing to stop and sit down.

This kind of hesitation can have a huge impact on mental well-being. It turns every outing into a calculation: Will I be okay walking this far? Will my socket start to hurt after an hour? Should I even go? That kind of thinking creates stress. And over time, it leads to isolation and frustration.

A good custom socket should do the opposite. It should make life easier, not more complicated. You should feel like your prosthetic is supporting your choices, not controlling them. When the fit is right, you feel freer—not more cautious.

If your socket has become a source of limitation rather than liberation, that’s a message worth listening to.

Open Communication Leads to Better Fit

Your care team can only help if they know what’s going on. That’s why one of the most powerful tools you have is communication.

Talk openly and honestly about how the socket feels, even if the discomfort seems small. Share what’s working and what isn’t. Your input is the most accurate feedback your team has.

You don’t need to use technical language. You just need to describe what you’re experiencing—where it hurts, when it starts, what movements make it worse. The more you share, the better the adjustments can be.

A great prosthetic provider will listen without judgment. They’ll treat your concerns seriously and work with you step by step. Together, you can reach a fit that works not just for your limb, but for your whole life.

The climate you live in plays a big role in how your socket feels throughout the day. Hot and humid conditions, for example, can lead to excessive sweating, which makes the limb slippery inside the socket.

How Your Environment and Daily Life Shape Socket Performance

Climate and Skin Comfort

The climate you live in plays a big role in how your socket feels throughout the day. Hot and humid conditions, for example, can lead to excessive sweating, which makes the limb slippery inside the socket.

This can cause shifting, friction, and eventually, skin irritation. Sweat can also make liners less effective, and over time, this adds up to discomfort and even infections if the skin isn’t cared for properly.

In colder areas, the opposite happens. The skin and muscles may tighten slightly, reducing flexibility and causing the socket to feel more rigid or unforgiving. The fit might feel tighter in the morning and loosen up as the body warms with movement.

These changes aren’t flaws in the body—they’re natural responses. But they do mean that socket design should take climate into account.

Materials, ventilation, and lining choices can all be adapted to suit your environment. A socket that works well in a controlled clinic may not feel the same when worn outdoors all day in a hot city.

That’s why socket comfort shouldn’t be judged on the first fit alone. It should be tested in the places you actually live and move.

Work Routines and Physical Demands

Your job—or the kind of daily work you do—can shape how your socket needs to perform. Someone who spends hours standing in a shop or walking on uneven roads needs a socket that offers consistent support across long wear times.

Someone who lifts objects or moves between sitting and standing throughout the day needs flexibility and even pressure distribution.

There’s also the question of movement type. Is your motion repetitive? Do you bend, twist, crouch, or lean often? Each of these actions applies different forces to the socket.

If the design isn’t built to handle your routine, the result is wear and tear on both the prosthetic and your body.

This is why the best socket designs begin with a conversation about what you actually do. Fit isn’t just about how the socket wraps around your limb—it’s also about how it holds up in the real world.

When your socket is shaped around your job, your hobbies, and your daily rhythm, it does more than support you. It becomes something you can trust to move with you, not against you.

Cultural Norms and Body Movement

In many parts of the world, especially in places like India, daily life involves specific physical routines—sitting cross-legged, squatting, or even walking barefoot indoors.

These movements are culturally normal but physically demanding when using a poorly fitted prosthetic.

Traditional socket designs, especially those built on western movement patterns, may not support these positions comfortably.

If you need to sit on the floor, your socket must allow a wide enough range of motion in the hip and knee. If you work in a setting where shoes are removed often, the alignment and balance of the socket becomes more sensitive.

Understanding and respecting these cultural habits during the design process allows for a prosthetic that doesn’t just work—it feels natural and respectful of how you live your life.

Ignoring these factors can lead to a prosthetic that’s technically functional but practically frustrating.

Socket comfort isn’t just about ergonomics—it’s about whether you can be yourself while wearing it.

Social Confidence and Visibility

How visible your prosthetic is, and how it fits under clothing, also matters more than most people realize. A bulky or poorly contoured socket may cause your clothes to fit awkwardly.

Some users find themselves avoiding certain outfits or feeling self-conscious in social situations. Over time, this can reduce confidence and limit participation in public life.

A custom socket should blend with your style—not stand in the way of it. That might mean refining the shape to allow slimmer trousers or adding features that reduce visible lines under traditional wear. The design should be subtle, not distracting.

When a prosthetic feels comfortable and looks natural, it helps reduce the mental burden of wearing it. You stop worrying about how you appear, and focus instead on being present in the moment.

A well-designed socket not only supports your body—it supports your identity.

How Socket Design Influences Adaptability and Long-Term Progress

Learning to Move Again Takes Time—and the Right Tools

Adapting to a prosthetic is not a single moment. It’s a journey. It involves your body, your brain, your habits, and your confidence. Early in that journey, the focus is often on comfort and basic mobility.

But as time passes, many users want more. They want to move faster, stay active longer, or even try things they hadn’t imagined possible before.

The socket plays a quiet but critical role in making this progress feel smooth rather than frustrating. If the fit is off, even slightly, your body spends more time correcting itself than learning new patterns.

That slows everything down. It also makes advanced movement—like climbing stairs without rails or carrying weight while walking—feel unnecessarily hard.

A properly designed socket supports not just basic use, but skill-building. It gives you a stable base that you can trust.

That stability allows your muscles to engage correctly, your balance to improve, and your movements to become smoother and more natural with time.

It’s easy to overlook this during early fittings when the focus is on “making it wearable.” But if the goal is long-term progress, the socket must be designed to support learning and growth, not just comfort on day one.

The Brain Learns Through Feedback—and the Socket Shapes That Feedback

Every time you take a step or grip an object, your brain reads signals from your body. These signals include things like pressure, balance, force, and even texture.

Over time, your brain builds a map of how to move with the prosthetic.

But here’s the key: that feedback comes through the socket. If the socket doesn’t sit right or if it shifts during motion, the brain gets mixed signals.

This creates confusion. You might hesitate during a step or use more force than necessary to hold something. These habits become part of how you move.

Now imagine a socket that fits snugly and consistently. Your brain learns to expect the same signals every time. That consistency builds confidence.

The brain starts to trust the prosthetic. Movements become less about guessing and more about knowing. That’s how real progress is made.

The quality of socket fit can either accelerate your progress or quietly hold you back. It’s not just about avoiding pain—it’s about creating a clear path for your body and brain to work together.

The Right Socket Makes Everyday Practice Feel Easier

Rehab and training exercises are key to regaining strength, balance, and skill after limb loss. But those exercises only work well when the prosthetic fits well.

If the socket is uncomfortable or awkward, practice becomes frustrating. You stop focusing on the movement and start focusing on the pain.

This not only slows down your progress but can also affect your motivation. You might avoid training altogether or limit your effort during sessions.

That pause, even if it feels small, can delay the brain’s ability to adapt to the prosthetic and reduce your long-term outcomes.

When the socket feels like a part of you—supportive, secure, and responsive—rehab becomes less of a task and more of a tool. You stay focused. You feel more in control. Each repetition builds real, lasting progress.

A good socket doesn’t just make you feel better in the moment—it makes you want to keep going.

Supporting Growth Beyond the Basics

Most prosthetic users don’t stop at basic movement. They aim higher. Some want to return to sports. Others want to work jobs that involve physical tasks. Some want to explore travel, parenting, or simply more independence at home.

Socket design plays a quiet but powerful role in reaching those goals. A socket that was “good enough” at first might not hold up during more advanced activity. It might start to feel unstable under pressure or cause fatigue during longer wear.

That’s why sockets need to evolve with you. As your strength, movement, and confidence grow, your socket should be ready to grow with you—whether that means a redesign, a material change, or an entirely new approach.

A forward-thinking design doesn’t just meet today’s needs. It anticipates tomorrow’s potential.

When someone wears a prosthetic, they’re not just looking for support—they’re looking for trust. That trust begins with feeling safe. And nothing affects that feeling more than the socket. The moment a socket feels like it might slip, shift, or loosen during movement, something changes inside the wearer. The body stiffens. Steps become shorter. The mind starts bracing for a possible mistake.

The Emotional Impact of Feeling Secure in Your Socket

Stability Builds Confidence

When someone wears a prosthetic, they’re not just looking for support—they’re looking for trust. That trust begins with feeling safe. And nothing affects that feeling more than the socket.

The moment a socket feels like it might slip, shift, or loosen during movement, something changes inside the wearer. The body stiffens. Steps become shorter. The mind starts bracing for a possible mistake.

This quiet mental tension builds over time. Even if there’s no fall or injury, the fear of something going wrong can be just as limiting. People begin to move less, or only in controlled environments.

They avoid busy places, stairs, or even uneven sidewalks. The prosthetic no longer feels like a tool for freedom—it feels like something they have to monitor constantly.

But when the socket holds firmly, responds with the body, and stays in place no matter the movement, that sense of danger fades.

Confidence takes its place. The user starts to walk faster, stand taller, and move without double-checking every step.

Security in your socket isn’t just physical. It affects how you feel inside your body—and how you interact with the world around you.

Freedom From Self-Consciousness

Many prosthetic users describe a shared feeling: the awareness of being watched. Whether it’s curiosity, sympathy, or misunderstanding, they feel the eyes of others on them.

That sense of being observed can make people hyper-aware of their movements, their posture, even how smoothly they walk.

Now imagine that same feeling while also worrying about your socket. What if it shifts while you’re walking into a room? What if it makes a sound when you sit down? What if it causes you to limp or adjust your clothing constantly?

These thoughts weigh heavily. They can make a person avoid social outings, turn down opportunities, or simply choose to stay home.

A well-designed socket changes that. When you know your socket will stay where it’s supposed to, when it supports natural movement and blends into your routine, you forget about it.

And when you forget about it, others do too. You move without drawing attention—not because you’re hiding, but because everything looks and feels natural.

That shift brings a deep kind of relief. It returns your sense of privacy. It lets you engage in conversations, gatherings, or daily errands without wondering who’s noticing your prosthetic.

It restores a sense of being in control—not just physically, but socially.

The Quiet Stress of Uncertainty

Living with an ill-fitting socket doesn’t always mean pain. Sometimes, the most damaging effect is the uncertainty. Will it hold up today? Will I have to cut my trip short? Should I carry backup supplies, just in case?

This constant low-level stress is easy to overlook, but it’s exhausting. It’s like background noise in your mind that never quite goes away. It keeps you from being fully present. It eats up energy that could be used for more joyful, productive, or creative things.

Users who finally switch to a well-fitted socket often talk about more than physical relief. They talk about mental quiet. The removal of doubt. The feeling that their body is working with them again, not against them.

Socket design, when done well, offers more than comfort—it offers peace of mind. And that peace of mind has ripple effects in every part of life, from relationships to work to simple, everyday happiness.

Reclaiming Your Space and Identity

For many people, limb loss brings not just physical change, but a shift in identity. The body feels unfamiliar. The mirror reflects something different. Confidence wavers, even in familiar spaces like home or work.

The prosthetic plays a major role in rebuilding that identity—and the socket is its foundation. When the socket is poorly designed, the prosthetic feels like a foreign object. When it’s well-designed, it feels like part of you.

This sense of ownership is powerful. It allows people to reclaim parts of their life that were pushed aside during recovery.

Whether it’s walking confidently into a classroom, cooking dinner without stress, or just sitting comfortably on the floor with family, these moments matter. They aren’t about perfection—they’re about participation.

Socket design, at its best, doesn’t just help you move. It helps you return to yourself.

The Future of Prosthetic Comfort Starts With the Socket

Moving Forward With Purpose

Every person who wears a prosthetic deserves more than just function. They deserve ease. They deserve comfort. And they deserve the freedom to move through life without second-guessing their steps, their balance, or their body.

As technology in prosthetics continues to grow, it’s easy to focus on robotic features, smart sensors, and advanced materials. But none of those things matter if the socket—the one part that actually touches your body—doesn’t fit well.

The socket is the part that carries your day, your effort, and your hope. When it fits right, the whole system works better.

The future of prosthetic care will not just be about smarter hands or faster legs. It will be about more thoughtful, personalized, responsive socket design. The kind that supports not just your body, but your lifestyle, your habits, your climate, and your goals.

The socket is where the relationship between you and your prosthetic begins. And when that relationship is built with care, it gives you more than comfort—it gives you the confidence to keep going, to grow stronger, and to live the life you choose.

Conclusion

Custom socket design isn’t just about shaping plastic to fit a limb. It’s about shaping possibility. When done well, a socket disappears into your life, leaving space for comfort, stability, and progress to take center stage. It keeps your prosthetic secure, your body balanced, and your mind focused on living—not adjusting, bracing, or enduring.

If you’ve ever felt discomfort, hesitated before putting your prosthetic on, or wondered if things could feel better—they can. It starts with listening to your body. It continues with finding care that sees fitment as a partnership, not a product. And it ends with a socket that supports you in every step, every movement, every moment.

Because when the socket fits, everything else fits better, too.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

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Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.