Amputation can trigger anxiety and depression. Find expert tips on managing mental health, seeking support, and reclaiming happiness after limb loss.

Dealing with Anxiety and Depression After an Amputation

Losing a limb is a life-changing event. It affects not just the body but also the mind. Many people feel anxious, sad, or even hopeless after an amputation. This is completely normal. Your body has changed, and adjusting to this new reality takes time.

But here’s the good news—you are not alone. Many people have gone through this journey and found ways to rebuild their lives. With the right support, tools, and mindset, you can regain confidence, find happiness, and live fully again.

Amputation is more than just the loss of a limb—it’s a major change that can affect every part of life. Many people struggle with feelings of grief, fear, and uncertainty. It’s normal to feel this way. Your brain and body are adjusting to something new, and that can be overwhelming.

Understanding the Emotional Impact of Amputation

Amputation is more than just the loss of a limb—it’s a major change that can affect every part of life. Many people struggle with feelings of grief, fear, and uncertainty. It’s normal to feel this way. Your brain and body are adjusting to something new, and that can be overwhelming.

Why Anxiety and Depression Happen After Amputation

When something unexpected happens, the mind often reacts with fear. After losing a limb, you might worry about how to do simple tasks, whether people will treat you differently, or if you’ll ever feel like yourself again. These thoughts can lead to anxiety.

Depression, on the other hand, often comes from a deep sense of loss. You may miss the way things used to be, feel frustrated about your limitations, or struggle with self-esteem. The brain sometimes gets stuck in negative thoughts, making it hard to find motivation or hope.

Physical pain can also play a role. Phantom limb pain, discomfort from healing, or difficulty adjusting to a prosthetic can make daily life harder, increasing feelings of sadness and stress. Lack of sleep, changes in routine, and a loss of independence can make emotions even stronger.

The Power of Acceptance and Patience

One of the first steps to healing emotionally is accepting that it’s okay to feel this way. There is no right or wrong way to process this change.

Some people recover emotionally faster, while others take longer. What matters is understanding that healing is a process, and every step forward—no matter how small—is progress.

Patience is key. It’s easy to feel frustrated when things don’t improve quickly. You may expect to adjust faster, but emotions don’t follow a strict timeline. It’s important to be kind to yourself and acknowledge even the smallest victories.

How Support Can Make a Difference

You don’t have to go through this alone. Family, friends, and support groups can provide comfort and encouragement. Talking about your feelings with someone who understands can make a huge difference.

Many people find strength in sharing their experiences with others who have gone through similar challenges.

Professional help is also important. Therapists who specialize in trauma or disability can help you work through fears and negative thoughts. They can teach techniques to manage anxiety and depression, helping you regain confidence in yourself.

At Robobionics, we understand that emotional healing is just as important as physical recovery. That’s why we provide not only high-quality prosthetics but also guidance on how to adjust to life after an amputation.

After an amputation, it’s easy to feel like life has changed in a way that you can’t control. You may worry about how you look, how others see you, or whether you’ll be able to do the things you once loved. These thoughts can create self-doubt and make it hard to move forward. But confidence is something you can rebuild, step by step.

Rebuilding Confidence and Finding Purpose

After an amputation, it’s easy to feel like life has changed in a way that you can’t control. You may worry about how you look, how others see you, or whether you’ll be able to do the things you once loved.

These thoughts can create self-doubt and make it hard to move forward. But confidence is something you can rebuild, step by step.

Taking Small Steps Toward Independence

Regaining independence is one of the best ways to boost confidence. Even the smallest achievements can help you feel stronger.

Learning how to do daily activities with your prosthetic, adapting to new routines, and setting small goals can make a big difference. The more you push yourself to try new things, the more capable you will feel.

It’s important to remind yourself that progress takes time. At first, things might feel difficult or frustrating. But just like learning any new skill, adapting to life after amputation requires practice.

Every small step is a victory, whether it’s tying your shoes, making a meal, or simply getting through the day with a positive mindset.

Changing the Way You See Yourself

After an amputation, many people struggle with body image. It’s normal to feel different, and sometimes that difference can feel like a loss of identity.

But your worth is not defined by your physical appearance. What truly matters is who you are as a person—your kindness, your strength, and your ability to keep moving forward.

Surrounding yourself with supportive people can help shift your mindset. Friends and family who treat you with love and respect can remind you that you are still the same person inside.

Engaging with communities of other amputees can also be incredibly empowering. Seeing others who have faced similar challenges and overcome them can inspire you to do the same.

At Robobionics, we believe that a prosthetic should not just restore function but also enhance confidence. That’s why we design prosthetics that are comfortable, easy to use, and fit seamlessly into your daily life.

Our Grippy™ bionic hand, for example, provides a natural, intuitive way to regain movement, making the transition smoother and less stressful. If you’re curious about how a prosthetic can help you regain confidence, book a free demo with us today.

Finding New Ways to Enjoy Life

One of the most powerful ways to overcome anxiety and depression is to focus on what brings you joy.

You may not be able to do things exactly the way you used to, but that doesn’t mean you have to stop doing what you love. Many people find new hobbies or adapt old ones to fit their new reality.

If you loved sports, there are adaptive options available. If you enjoyed music, painting, or writing, those are things you can still embrace. Some people even discover passions they never knew they had, such as mentoring others or getting involved in disability advocacy.

Finding purpose again can give life new meaning. It’s about focusing on what you can do instead of what you’ve lost. With the right mindset and support, you can create a life that is fulfilling and meaningful.

Anxiety after an amputation can feel overwhelming. You may constantly worry about the future, feel nervous in social situations, or fear that you won’t be able to do things on your own.

Managing Anxiety and Overcoming Negative Thoughts

Anxiety after an amputation can feel overwhelming. You may constantly worry about the future, feel nervous in social situations, or fear that you won’t be able to do things on your own.

These thoughts can make it difficult to focus on healing and adjusting. But anxiety doesn’t have to control your life. There are ways to manage it and regain a sense of calm.

Understanding the Source of Anxiety

Anxiety often comes from fear—fear of change, fear of being judged, or fear of failure. After an amputation, your mind may focus on all the things that feel uncertain.

You may wonder how people will react to you, how you’ll handle daily tasks, or whether you’ll ever feel “normal” again. These fears are understandable, but they don’t define your future.

Recognizing your fears is the first step in overcoming them. When you catch yourself thinking negatively, ask yourself: Is this thought really true?

Many times, anxious thoughts exaggerate the worst-case scenario. Instead of believing them, challenge them. Focus on what you can do and remind yourself that you are capable of adapting.

Practicing Mindfulness and Relaxation Techniques

One of the best ways to calm anxiety is to stay present in the moment. When your mind starts racing with worries, take a deep breath and focus on what is happening right now. Mindfulness exercises, such as meditation or deep breathing, can help you stay grounded.

Simple techniques like closing your eyes, breathing in deeply, and slowly exhaling can instantly reduce stress. Guided meditation apps or calming music can also help create a sense of peace.

Practicing these techniques regularly can train your mind to respond to anxiety in a healthier way.

Facing Social Anxiety After an Amputation

Being in public after an amputation can feel intimidating. You might worry about how people will look at you or what they might say. These thoughts can make social situations stressful, leading to avoidance. But isolating yourself can increase feelings of depression and loneliness.

It’s important to remind yourself that people’s reactions are beyond your control. Some may be curious, others may not even notice, and many will treat you just the same.

The way you carry yourself can influence how others perceive you. If you walk with confidence, people will see you, not just your prosthetic.

Starting small can help. Begin by going to familiar places where you feel comfortable. Engage with people you trust before branching out to new environments. Over time, social interactions will feel more natural, and your confidence will grow.

If you’re struggling with social anxiety, talking to a therapist can help. A professional can provide coping strategies that make interactions easier. Remember, you deserve to be seen and heard, and the world is still yours to explore.

At Robobionics, we understand the emotional challenges that come with using a prosthetic. That’s why we offer personalized support to help users adjust comfortably. If you’re looking for guidance on how to transition smoothly, contact us today.

Depression after an amputation is common, but that doesn’t mean you have to live with it forever. Feelings of sadness, loss, and frustration can take over, making it hard to find joy in everyday life.

Coping with Depression and Finding Hope Again

Depression after an amputation is common, but that doesn’t mean you have to live with it forever. Feelings of sadness, loss, and frustration can take over, making it hard to find joy in everyday life.

But no matter how deep the sadness feels, there is always a path forward. Healing takes time, but with the right steps, you can rebuild happiness and regain a sense of purpose.

Recognizing the Signs of Depression

Depression doesn’t always look the same for everyone. Some people feel constant sadness, while others feel empty or numb.

You may lose interest in things you once loved, struggle with sleep, or feel tired all the time. Even small tasks might feel overwhelming, making it difficult to find motivation.

One of the hardest parts of depression is the way it affects thoughts. Negative thoughts can make you believe that things will never get better.

You might feel hopeless about the future or think that no one understands what you’re going through. But these thoughts are not facts—they are symptoms of depression. And just like any other condition, depression can be treated.

Taking Steps Toward Emotional Healing

One of the first ways to fight depression is to take action, even when you don’t feel like it. Movement—both physical and emotional—helps break the cycle of negative thoughts.

It can be as simple as getting out of bed at the same time every morning, going for a short walk, or engaging in a hobby that brings even a small amount of joy.

Reaching out for support is also crucial. Depression makes people want to isolate themselves, but being around others can help more than you realize.

Talking to a trusted friend, family member, or therapist can provide relief and remind you that you are not alone. Support groups for amputees can also be incredibly helpful, allowing you to connect with people who truly understand your experience.

Setting Goals and Creating a Routine

One of the biggest challenges of depression is feeling stuck. Without structure, days can start to blur together, making it hard to find motivation.

Creating a daily routine—even a simple one—can provide a sense of stability. Having set times for meals, exercise, and sleep can help your mind and body regain balance.

Setting small, achievable goals can also boost confidence. Instead of focusing on everything that feels difficult, focus on what you can do today.

It could be as simple as getting dressed, making a meal, or practicing with your prosthetic for a few minutes. Each small victory adds up over time.

At Robobionics, we believe that the right prosthetic can help users regain not just function, but also confidence and joy.

Our innovative solutions, like Grippy™, are designed to make daily tasks easier, reducing frustration and improving overall well-being. If you want to explore how a prosthetic can help you regain independence, book a free demo with us today.

Finding New Sources of Happiness

Life after an amputation may not look exactly the same as before, but that doesn’t mean it can’t be fulfilling. Many people discover new passions, build new relationships, and find new ways to experience joy. The key is to stay open to possibilities.

Trying something new—whether it’s an adaptive sport, an artistic hobby, or even volunteering—can bring a sense of purpose. Surrounding yourself with positive influences, staying active, and practicing gratitude can also make a difference.

Most importantly, remember that healing is a journey. There will be good days and bad days, but every step forward is proof of your resilience. You are not defined by your amputation—you are defined by your strength, your perseverance, and your ability to adapt.

Recovering from an amputation is not just about learning to use a prosthetic—it’s about rebuilding your strength, confidence, and independence. Rehabilitation plays a major role in this process.

The Role of Rehabilitation in Emotional and Physical Recovery

Recovering from an amputation is not just about learning to use a prosthetic—it’s about rebuilding your strength, confidence, and independence. Rehabilitation plays a major role in this process.

The right approach can help you regain movement, adapt to new challenges, and, most importantly, restore your sense of control over your life.

How Physical Therapy Helps with Mental Health

Physical recovery and emotional well-being are deeply connected. When your body moves and strengthens, your mind benefits too. Exercise releases endorphins, the brain’s natural way of reducing stress and boosting mood.

This is why physical therapy isn’t just about movement—it’s also a powerful tool for fighting anxiety and depression.

Working with a skilled therapist helps you set small, achievable goals. These victories, no matter how small, build confidence and prove that you are making progress.

Learning how to walk with a prosthetic or regain hand function can be challenging at first, but with patience and practice, these skills become second nature.

At Robobionics, we encourage a structured rehabilitation process that includes gamified therapy. Our home-based rehabilitation programs make learning fun, engaging, and interactive, helping you adjust to prosthetic use in a stress-free way.

If you’re looking for an effective way to improve your prosthetic experience, contact us to learn more about our rehabilitation solutions.

The Importance of Staying Active

One of the biggest challenges after an amputation is avoiding a sedentary lifestyle. When movement feels difficult, it’s tempting to stay in bed or on the couch, but this can worsen both physical and mental health.

Lack of movement can lead to muscle stiffness, increased fatigue, and deeper feelings of sadness or frustration.

Even small amounts of activity can make a difference. Whether it’s stretching, short walks, or simple exercises, keeping your body active helps maintain energy levels and improves overall mood.

Adaptive sports, swimming, or even yoga can provide excellent ways to stay active while also boosting confidence.

Building a New Routine

Adjusting to life with a prosthetic takes time, and having a daily routine can make the transition easier. A structured day helps reduce stress, keeps you focused, and gives you a sense of purpose. Over time, the activities that once felt challenging will become part of your new normal.

Setting aside time each day for rehabilitation exercises, social activities, and self-care can improve overall well-being. The more consistent you are with your routine, the faster your mind and body will adjust.

If you’re struggling to stay motivated, setting small milestones can help. Each time you master a new movement or complete a task more easily, you are proving to yourself that progress is happening. It’s important to celebrate these moments, no matter how small they seem.

Healing from an amputation is not just a personal journey—it’s one that is made easier with the right people by your side. No one should have to go through this experience alone.

The Power of Community and Emotional Support

Healing from an amputation is not just a personal journey—it’s one that is made easier with the right people by your side. No one should have to go through this experience alone.

Finding support from loved ones, professionals, and other amputees can provide comfort, guidance, and encouragement when you need it most.

Connecting with Family and Friends

Your family and friends may not fully understand what you’re going through, but their support can still be a powerful source of strength. It’s important to communicate openly with them about your feelings and needs.

Let them know when you need encouragement, but also when you need space.

At the same time, be patient with them. Just as you are adjusting to life after amputation, they are also learning how to support you. Some people may not know what to say or do, and that’s okay.

Helping them understand your journey can strengthen your relationships and create a more supportive environment.

Engaging in activities with loved ones can also help bring back a sense of normalcy. Whether it’s having a meal together, watching a movie, or going for a short walk, staying connected with others can help fight feelings of isolation.

Finding Strength in Support Groups

One of the best ways to cope with the emotional challenges of amputation is to connect with others who have been through the same experience.

Support groups, both in-person and online, offer a space to share struggles, celebrate victories, and learn from others who truly understand.

Speaking with fellow amputees can provide reassurance that you are not alone. Hearing their stories of resilience and adaptation can inspire hope and give you practical advice on overcoming obstacles.

These groups can also help reduce feelings of self-doubt, showing you that life after amputation is not just about survival—it’s about thriving.

Many organizations and online communities offer mentorship programs where new amputees can receive guidance from those who have been living with a prosthetic for years.

Learning from someone who has already navigated the challenges you’re facing can be incredibly empowering.

At Robobionics, we are committed to fostering a supportive community for prosthetic users. We believe that sharing experiences and learning from others can make the transition smoother and less overwhelming.

If you’re looking for a place to connect with other amputees and receive expert advice, reach out to us today.

Seeking Professional Help When Needed

Sometimes, emotional struggles can become too heavy to carry alone. If anxiety or depression is interfering with daily life, seeking help from a mental health professional can be life-changing.

Therapy provides a safe space to express feelings, develop coping strategies, and gain new perspectives.

There are therapists who specialize in working with amputees, trauma recovery, and disability-related challenges. Speaking with someone who understands the emotional impact of limb loss can provide relief and actionable steps toward healing.

Medication can also be an option for those experiencing severe depression or anxiety. A healthcare provider can help determine if this is the right path for you. There is no shame in seeking help—it is a sign of strength, not weakness.

conclusion

Adjusting to life after an amputation is not easy, but it is possible. The emotional challenges of anxiety and depression may feel overwhelming at times, but they do not define you. With patience, support, and the right mindset, you can rebuild your confidence, find new purpose, and regain independence.

Healing is a journey, and every small step forward is a victory. Surround yourself with supportive people, seek professional help when needed, and remind yourself that progress takes time. You are stronger than your struggles, and your life is still full of possibilities.

At Robobionics, we are committed to helping amputees not just regain function, but also rebuild confidence and joy. Our prosthetic solutions, rehabilitation support, and community connections are designed to make your journey smoother. If you’re ready to take the next step, contact us today and let’s move forward together.

You are not alone, and your story is far from over. A new chapter is waiting—one filled with strength, resilience, and hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.