Learn why disability certification is crucial for accessing prosthetic aid in India. Get details on benefits, application steps, and required documents!

Disability Certification in India: Why It Matters for Prosthetic Aid

For people with disabilities in India, getting a disability certificate is more than just paperwork—it’s a gateway to crucial benefits. Whether it’s financial assistance, job reservations, or access to advanced prosthetic devices, this certificate plays a key role in improving lives. Yet, many people either don’t know about it or find the process confusing.

If you or a loved one needs a prosthetic limb, having a disability certificate can make a big difference. It can help reduce costs, provide access to government schemes, and even open doors to free or subsidized prosthetic aid. However, navigating the process can feel overwhelming without the right guidance.

A disability certificate is an official document issued by the government that verifies a person’s disability. It is essential for accessing various benefits, including free or subsidized prosthetic limbs, government support, and job reservations.

What is a Disability Certificate and Why is it Important?

A disability certificate is an official document issued by the government that verifies a person’s disability. It is essential for accessing various benefits, including free or subsidized prosthetic limbs, government support, and job reservations.

The certificate serves as proof of disability and is required for many legal and financial assistance programs in India.

For individuals in need of a prosthetic limb, this certificate can make a significant difference. The cost of advanced prosthetic devices, like bionic hands, can be high.

However, with the right certification, people can apply for financial aid, insurance support, and government schemes that help cover these expenses. It ensures that no one is left behind simply because they cannot afford the prosthetic aid they need to regain independence.

The government of India recognizes different types of disabilities, including locomotor disabilities, which include limb loss. Anyone with an amputation or a congenital limb deficiency can apply for the certificate.

Once issued, it grants access to various programs designed to improve mobility and quality of life.

Who Can Apply for a Disability Certificate?

Any Indian citizen with a medically diagnosed disability can apply for a disability certificate. The eligibility criteria vary based on the type and severity of the condition.

According to the Rights of Persons with Disabilities (RPwD) Act, 2016, a person is considered disabled if they have a minimum of 40% impairment in any recognized category of disability.

For individuals with limb loss or other physical disabilities, a qualified medical authority will assess the level of disability and determine whether they meet the required percentage.

The percentage is crucial because it determines eligibility for different benefits. Higher disability percentages often qualify for more extensive support.

Children born with limb differences, as well as individuals who have lost a limb due to accidents or medical conditions, are all eligible. The certification process takes into account functional limitations, ensuring that those in genuine need receive the required assistance.

How to Get a Disability Certificate in India

Applying for a disability certificate involves a step-by-step process that requires medical evaluation and approval from designated authorities. The first step is to visit a government-recognized hospital or medical board.

The applicant will undergo a thorough medical examination, where specialists assess the nature and extent of the disability.

The medical board consists of orthopedic specialists, physiotherapists, and other healthcare professionals who evaluate the applicant’s condition.

They check mobility, strength, and overall physical function to determine the appropriate disability percentage. The process might involve medical tests, X-rays, and a review of medical history.

Once the evaluation is complete, the medical board issues a disability certificate if the person meets the criteria. This document includes details such as the type of disability, percentage of impairment, and whether it is temporary or permanent.

Some conditions require periodic reassessment, while others qualify for a lifetime certificate.

After obtaining the certificate, applicants need to register with their district’s disability welfare office to access various benefits. The certificate can also be linked with Aadhaar for easier verification and access to government schemes.

A disability certificate is not just a document—it is a key that unlocks access to essential prosthetic aid and rehabilitation services.

How a Disability Certificate Helps in Getting Prosthetic Aid

A disability certificate is not just a document—it is a key that unlocks access to essential prosthetic aid and rehabilitation services.

Many people struggle to afford high-quality prosthetic limbs, especially advanced solutions like bionic hands or myoelectric prosthetics. However, with the right certification, they can benefit from government-funded programs, NGO assistance, and subsidized medical care.

One of the biggest advantages of having a disability certificate is financial support. The Indian government runs multiple schemes that help cover the cost of prosthetic limbs, making them more accessible to people who need them.

Institutions like the Artificial Limbs Manufacturing Corporation of India (ALIMCO) provide free or low-cost prosthetics to eligible individuals. Many state governments also have separate programs offering financial aid or insurance coverage for prosthetic limbs.

Apart from financial aid, the certificate ensures access to rehabilitation services, including physiotherapy and training to use a prosthetic limb effectively. Adapting to a prosthetic device requires guidance and practice.

Certified individuals can enroll in government-approved rehab centers or take advantage of home-based gamified rehabilitation programs like the ones offered by Robobionics. These programs help users build strength, coordination, and confidence in using their new limb.

Having a disability certificate also makes it easier to apply for assistive devices through CSR programs and charitable organizations.

Many private companies and NGOs distribute prosthetics through their corporate social responsibility initiatives, but they often require applicants to show proof of disability.

The certificate serves as verification, increasing the chances of receiving free or subsidized prosthetic solutions.

Government Schemes That Support Prosthetic Aid

In India, several government schemes provide assistance to people with disabilities, ensuring they receive the medical care and prosthetic devices they need.

One of the most well-known programs is the ADIP (Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances) Scheme. Under this initiative, eligible individuals can get prosthetic limbs and assistive devices at a highly subsidized cost or even free of charge.

Additionally, many states have their own disability welfare programs that cover the cost of mobility aids, including prosthetic hands, legs, and orthotic devices.

Beneficiaries can approach district disability welfare offices to learn more about the specific programs available in their region.

Another crucial benefit is priority access to medical care and rehabilitation services. Many government hospitals and institutions provide prosthetic fitting and training at little to no cost for certified individuals.

Some even collaborate with private manufacturers like Robobionics to offer state-of-the-art prosthetic solutions to beneficiaries.

Apart from prosthetic aid, people with a disability certificate can also apply for disability pensions, which provide financial support to cover medical expenses and daily needs. While the amount varies by state, this pension can help ease the financial burden of living with a disability.

How to Apply for Government Prosthetic Aid

The process of applying for government-sponsored prosthetic aid starts with obtaining a disability certificate. Once the certificate is issued, the individual must approach the nearest disability welfare office or government hospital that provides prosthetic services.

Applicants may need to submit additional documents, including income certificates, Aadhaar details, and medical prescriptions. In some cases, they may also need to undergo an additional assessment to determine the most suitable prosthetic device for their needs.

After approval, the prosthetic fitting process begins, followed by training and rehabilitation to help the individual adapt to their new limb.

Robobionics works closely with certified clinics and prosthetic centers across India to help individuals access affordable, high-quality prosthetic solutions.

Our flagship product, Grippy™, is a lightweight, ergonomic bionic hand designed to restore independence and confidence. With a disability certificate, users can explore financial aid options and get the best prosthetic technology without unnecessary financial strain.

Despite the many benefits of having a disability certificate, the process of obtaining one is often not as simple as it should be.

Challenges in Obtaining a Disability Certificate and How to Overcome Them

Despite the many benefits of having a disability certificate, the process of obtaining one is often not as simple as it should be.

Many people face bureaucratic delays, lack of awareness, and inconsistent medical evaluations, making it frustrating and time-consuming. Understanding these challenges and knowing how to navigate them can make the process smoother.

One of the biggest issues is the lack of awareness. Many individuals, especially in rural areas, do not know that they are eligible for a disability certificate or how to apply for one. This leads to missed opportunities for financial aid and prosthetic assistance.

To overcome this, individuals should reach out to disability welfare offices, NGOs, or online portals like the Unique Disability ID (UDID) website, which provides step-by-step guidance on applying for a disability certificate.

Another common challenge is the lengthy approval process. Since multiple medical specialists need to verify the disability percentage, there are often delays in scheduling appointments and receiving the certificate.

Some hospitals also lack trained personnel or the necessary infrastructure to conduct proper disability assessments. To speed up the process, applicants should visit government-recognized hospitals that have dedicated disability assessment units.

Booking appointments in advance and ensuring all required medical documents are available can help avoid unnecessary delays.

Inconsistencies in medical evaluations can also create problems. In some cases, applicants with the same level of disability receive different percentage ratings based on the hospital or state they apply in.

This affects eligibility for benefits. To prevent such issues, it is advisable to consult multiple specialists and ensure the evaluation follows the guidelines of the Rights of Persons with Disabilities (RPwD) Act, 2016.

If an applicant feels their disability percentage has been unfairly assessed, they have the right to request a review or re-evaluation.

Corruption and red tape can sometimes create additional barriers. Some applicants have reported instances where officials demand bribes or unnecessary documents to process disability certificates.

The best way to counter this is by applying online through official government portals, where the process is more transparent and trackable.

Websites like Swavlamban (UDID portal) allow applicants to check the status of their application and receive updates without depending on intermediaries.

For individuals in urgent need of prosthetic aid, delays in obtaining a disability certificate can feel discouraging. However, organizations like Robobionics work closely with clinics and rehabilitation centers to provide immediate solutions.

Even if the certification process is still ongoing, we encourage individuals to reach out for a free consultation and explore their options for prosthetic assistance. Our goal is to ensure that no one is left without the mobility support they need while waiting for official paperwork.

The Role of Digitalization in Streamlining the Process

The Indian government has introduced digital solutions to make the disability certification process easier and more efficient. The Unique Disability ID (UDID) initiative is a major step toward reducing paperwork and improving access to disability-related benefits.

Once an individual is issued a UDID card, they no longer need to carry physical copies of their disability certificate. The card is linked to a central database, making verification and benefit application much smoother.

Applying for a UDID card is simple. Individuals can register online through the Swavlamban website, upload their medical documents, and track their application status in real-time.

The digital ID also ensures that individuals do not need to repeatedly apply for disability verification when seeking prosthetic aid or government assistance.

Robobionics supports the government’s push for digitalization and encourages all individuals with disabilities to apply for a UDID card. A single ID can unlock multiple benefits, making it a crucial step toward independent living.

A disability certificate does not just help in obtaining prosthetic aid—it also plays a critical role in employment, education, and social inclusion.

The Impact of Disability Certification on Employment and Social Inclusion

A disability certificate does not just help in obtaining prosthetic aid—it also plays a critical role in employment, education, and social inclusion.

In India, individuals with disabilities often face challenges in securing jobs or pursuing higher education due to societal stigma and lack of proper support.

However, with a disability certificate, they become eligible for government job reservations, educational scholarships, and skill development programs, helping them lead independent and fulfilling lives.

One of the key benefits of a disability certificate is job reservation under the Persons with Disabilities (PwD) category. The Government of India mandates that 4% of government job vacancies be reserved for people with disabilities, including those with locomotor impairments.

This opens doors to stable career opportunities in both central and state government sectors. Many private companies also have inclusive hiring policies, where certified individuals are given priority for employment.

For those who have lost a limb due to an accident or medical condition, returning to work can feel overwhelming. However, with the right prosthetic aid and rehabilitation, many individuals regain full functionality and are able to continue working.

A disability certificate can help them apply for workplace accommodations, such as ergonomic adjustments, assistive devices, or modified workstations, ensuring that they can perform their job effectively.

Beyond employment, the certificate is essential for educational benefits. Many universities and colleges offer fee concessions, extended exam time, and specialized learning resources for students with disabilities.

Additionally, the government provides scholarships for students with disabilities, making higher education more accessible. For children and young adults who use prosthetic limbs, these benefits can significantly ease their academic journey.

Changing Perceptions and Building Confidence

One of the biggest challenges that individuals with disabilities face is social stigma. Many people still hold outdated beliefs about disability, which can lead to discrimination in workplaces, schools, and public spaces.

However, having a recognized disability certificate helps challenge these perceptions by providing official recognition of a person’s abilities and rights.

For individuals using prosthetic limbs, gaining social acceptance is an important step in their journey. A modern, high-functioning prosthetic hand, like Grippy™ by Robobionics, allows users to perform daily tasks with confidence, reducing dependence on others.

When combined with rehabilitation and skill development programs, prosthetic users can reintegrate into society more smoothly.

Organizations and advocacy groups are also working to create more inclusive public policies and accessibility standards. From ensuring better infrastructure for people with disabilities to promoting disability rights in workplaces, the landscape is slowly evolving.

The government’s initiatives, such as Accessible India (Sugamya Bharat Abhiyan), aim to make public spaces, transportation, and digital services more disability-friendly, ensuring greater participation in social and economic activities.

Robobionics is committed to empowering individuals with limb loss by not just providing high-quality prosthetic solutions, but also guiding them through the certification and rehabilitation process.

We believe that no one should feel excluded because of a disability. With the right tools, opportunities, and societal support, individuals with prosthetic limbs can lead fulfilling, independent lives.

As technology and healthcare advance, the process of obtaining a disability certificate and accessing prosthetic aid is becoming more streamlined.

The Future of Disability Certification and Prosthetic Aid in India

As technology and healthcare advance, the process of obtaining a disability certificate and accessing prosthetic aid is becoming more streamlined.

The Indian government is taking steps to make disability certification faster, more transparent, and universally accepted across states.

At the same time, innovations in prosthetic technology are making artificial limbs lighter, more functional, and more affordable, enabling people with disabilities to lead more active and independent lives.

One of the most promising developments is the integration of digital health records with disability certification. With the launch of the Unique Disability ID (UDID) initiative, individuals no longer have to carry physical documents to prove their disability.

This digital database ensures that government offices, hospitals, and employers can easily verify disability status, reducing the need for repeated medical evaluations.

The goal is to make disability benefits accessible with minimal bureaucracy, helping people receive support faster.

Another significant change is the expansion of financial aid programs for prosthetic users. The government is working to increase funding for prosthetic subsidies, skill development initiatives, and employment support.

This means that individuals with disabilities will have more opportunities to receive high-quality prosthetic devices at reduced or no cost.

More CSR initiatives from private companies are also stepping in to bridge the financial gap, ensuring that advanced prosthetic solutions reach those who need them the most.

How Prosthetic Technology is Changing Lives

Advancements in prosthetic technology are making artificial limbs more intelligent, responsive, and life-like. Traditional prosthetics were often heavy, uncomfortable, and limited in function.

However, new-age prosthetics, such as bionic hands with sensory feedback, allow users to experience a greater level of control and mobility.

At Robobionics, we are at the forefront of these innovations. Our Grippy™ bionic hand is designed to be affordable, lightweight, and intuitive to use, making it an excellent option for individuals who want a prosthetic that feels like a natural extension of their body.

With the help of gamified rehabilitation programs, users can quickly learn to adapt to their new limb, making daily tasks easier and improving their overall quality of life.

The future of prosthetic aid in India is also being shaped by 3D printing and AI-driven prosthetics. 3D printing technology allows for faster, cost-effective manufacturing of custom-fit prosthetic limbs.

AI-based prosthetics, on the other hand, use machine learning to understand a user’s movement patterns, allowing for more natural and adaptive control.

These innovations ensure that individuals with limb loss do not just receive a basic replacement, but a truly functional and empowering solution.

While technological advancements and policy improvements are making life easier for people with disabilities, true inclusion requires a shift in mindset and societal attitudes. Disability should not be seen as a limitation but as a different way of experiencing the world. With better infrastructure, increased employment opportunities, and stronger advocacy for disability rights, India can move towards becoming a more inclusive nation.

conclusion

While technological advancements and policy improvements are making life easier for people with disabilities, true inclusion requires a shift in mindset and societal attitudes. Disability should not be seen as a limitation but as a different way of experiencing the world. With better infrastructure, increased employment opportunities, and stronger advocacy for disability rights, India can move towards becoming a more inclusive nation.

Robobionics believes in a future where every individual with a disability has access to world-class prosthetic solutions without financial or bureaucratic barriers. This is why we work closely with government agencies, disability welfare organizations, and rehabilitation experts to ensure that our prosthetic users receive the best possible support.

If you or a loved one is considering a prosthetic limb, now is the time to explore your options. Book a free demo with Robobionics today and experience how Grippy™ can transform your life. If you haven’t applied for a disability certificate yet, take the first step today—it could open the door to a world of opportunities.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.