Learn simple DIY prosthetic maintenance tasks you can perform at home to keep your prosthetic in top shape.

DIY Prosthetic Maintenance: What You Can Do at Home

Prosthetics are transformative tools, giving individuals with limb loss the ability to regain independence and confidence. While professional care and regular check-ups with a prosthetist are essential, maintaining your prosthetic device at home is equally important. A consistent DIY maintenance routine not only ensures your prosthetic stays functional but also helps to extend its life and keep you comfortable.

In this article, we’ll explore everything you need to know about at-home prosthetic care. From cleaning to identifying early signs of wear, these practical tips empower you to take charge of your prosthetic’s health and performance. Let’s dive in.

The Foundation of DIY Prosthetic Maintenance

At-home maintenance begins with understanding the unique needs of your prosthetic device. Every prosthetic is different, whether it’s a bionic hand like Grippy™ or a lower-limb prosthetic designed for mobility. While advanced components and materials are engineered for durability, regular upkeep ensures they perform as intended.

Why Home Maintenance Matters

The wear and tear of daily life can take a toll on any device. Dirt, sweat, and even small particles from your environment can build up on your prosthetic, affecting its functionality over time.

Without consistent cleaning and care, these minor issues can grow into significant problems, leading to discomfort or even costly repairs.

For bionic prosthetics, home maintenance plays an additional role in preserving sensitive electronic components. Proper handling and cleaning can prevent malfunctions and ensure the device responds accurately to your movements.

At Robobionics, we advocate for an active approach to home maintenance because it empowers users to prevent avoidable problems and maximize their prosthetic’s potential.

Cleaning: The Heart of DIY Prosthetic Care

Cleaning your prosthetic regularly is one of the most impactful ways to maintain its functionality and comfort. It not only removes sweat and dirt but also prevents bacteria from building up, which could lead to unpleasant odors or skin irritation.

Cleaning the Socket

The socket is the part of your prosthetic that comes into direct contact with your residual limb. Because of this, it’s the most critical area to keep clean.

Using a mild soap and warm water, gently wipe down the interior of the socket daily. Ensure all areas are free of residue, as this can cause discomfort or friction during use.

Allow the socket to air dry completely before wearing the prosthetic again. This step is crucial, as trapped moisture can create an environment for bacteria or fungal growth. If time is a concern, a clean, dry cloth can help speed up the drying process.

Cleaning the Socket

Caring for Liners and Suspension Systems

For users with liners or suspension sleeves, these components also require regular attention. These parts often absorb sweat and oils from your skin, which can compromise their fit and hygiene.

Cleaning these items daily using the manufacturer’s recommended products ensures they stay fresh and effective.

Businesses like Robobionics often provide detailed cleaning instructions during prosthetic fittings, ensuring users know exactly how to care for their device’s components. Following these guidelines helps maintain the integrity of the materials and enhances your overall experience.

Inspecting for Wear and Tear

While cleaning helps to maintain hygiene, it’s also an excellent opportunity to inspect your prosthetic for early signs of wear. Identifying issues early can prevent more significant problems down the line.

Spotting Physical Damage

Look closely at the socket, joints, and moving parts for any cracks, scratches, or loose components. Even small imperfections can affect the prosthetic’s performance or safety. For example, a small crack in the socket might compromise its stability, while a loose joint could impact mobility or alignment.

Checking straps and fasteners is equally important. Over time, these components can stretch or fray, reducing their effectiveness in securing the prosthetic. If you notice any issues, consult your prosthetist for guidance on repairs or replacements.

Monitoring Bionic Components

For bionic prosthetics like Grippy™, pay attention to the device’s responsiveness. If sensors seem less accurate or the device reacts slower than usual, it may be time for a recalibration. While some minor adjustments can be done at home, advanced troubleshooting often requires professional assistance.

Robobionics recommends noting any performance changes and sharing them with your prosthetist during routine check-ups. This collaborative approach ensures your prosthetic continues to perform at its best.

Maintaining Proper Fit

A properly fitted prosthetic is essential for comfort and functionality. Over time, changes in your body or the device itself can affect the fit, leading to discomfort or reduced performance.

Monitoring Your Residual Limb

Your residual limb may change in size or shape due to weight fluctuations, muscle growth, or tissue changes. These shifts can create pressure points or looseness in the socket, making the prosthetic uncomfortable to wear.

Regularly checking your limb for redness, irritation, or swelling can help you identify issues early.

For users experiencing significant changes in fit, home adjustments like using thicker or thinner socks can provide temporary relief. However, long-term fit issues should always be addressed by a prosthetist.

Monitoring Your Residual Limb

Adapting to Changes in Fit

As your residual limb changes over time, maintaining the proper fit of your prosthetic becomes increasingly important. While temporary solutions like adjusting the number of prosthetic socks can help in the short term, it’s vital to recognize when professional intervention is needed.

If you notice persistent discomfort, pressure sores, or an inability to achieve a snug, secure fit, it’s time to schedule an appointment with your prosthetist. Adjusting or re-molding the socket can resolve these issues and prevent further complications.

For businesses like Robobionics, offering routine fit assessments as part of a prosthetic maintenance package ensures users stay comfortable and confident in their devices. By emphasizing the importance of fit, businesses can build long-term trust and satisfaction among users.

Lubricating and Maintaining Mechanical Components

For mechanical prosthetics, regular lubrication is essential to ensure smooth movement and reduce wear on joints and hinges. Over time, dust and debris can accumulate in these areas, leading to stiffness or reduced functionality.

Cleaning and Lubricating Joints

Start by gently wiping down the mechanical parts of your prosthetic with a clean, dry cloth to remove surface debris. For deeper cleaning, use a soft brush or compressed air to dislodge dirt from hard-to-reach areas. After cleaning, apply a small amount of prosthetic-safe lubricant to the joints.

It’s crucial to avoid over-lubricating, as excess oil can attract dust or create a sticky residue. Always use the manufacturer’s recommended lubricant, as using the wrong product can damage the prosthetic’s materials or components.

Keeping Fasteners Tight

Loose screws or bolts can affect the alignment and functionality of your prosthetic. Periodically check all fasteners to ensure they are secure, but avoid overtightening, which can strip the threads or damage the device.

If you’re unsure about how to adjust certain parts, consult the user manual or contact your prosthetist for guidance.

At Robobionics, we prioritize educating users about these maintenance tasks during initial fittings, empowering them to handle minor adjustments confidently.

Caring for Electronics in Bionic Prosthetics

Bionic prosthetics like Grippy™ require special attention to their electronic components. These devices rely on sensors, wiring, and batteries to function, and improper care can affect their performance.

Protecting Electronics from Moisture

Moisture is one of the most common threats to bionic prosthetics. Whether it’s sweat, humidity, or accidental splashes, exposure to water can interfere with sensors or short-circuit wiring.

To protect your device, ensure it is not exposed to excessive moisture. For users in humid climates, storing the prosthetic in a dry, cool environment when not in use can prevent condensation.

Robobionics designs its bionic devices with durable, water-resistant materials, but we still recommend caution when cleaning or using them in wet conditions. For instance, always use a damp cloth—not a soaked one—when wiping down your prosthetic.

Managing Battery Health

Proper battery maintenance is essential for keeping bionic prosthetics functional. Charge your prosthetic according to the manufacturer’s recommendations, and avoid letting the battery completely deplete regularly, as this can reduce its lifespan.

If you notice a decrease in battery performance, such as shorter usage times between charges, it may be time to replace the battery. Keeping a log of charging cycles can help you track battery health and identify when replacements are necessary.

Managing Battery Health

Developing a Maintenance Routine

One of the most effective ways to ensure your prosthetic stays in excellent condition is by establishing a regular maintenance routine. A well-structured routine not only helps you stay consistent but also ensures all aspects of care are addressed systematically.

Daily Checks

Begin each day by inspecting your prosthetic for visible signs of wear or damage. This quick check can catch small issues like loose screws or dirt buildup before they become bigger problems. If you’re using a liner or suspension sleeve, ensure it’s clean and ready for use.

After wearing your prosthetic for the day, clean the socket and any parts that came into contact with your skin. For bionic devices, gently wipe down the exterior to remove sweat or dirt, and store the prosthetic in a safe, dry place.

Weekly Maintenance

Set aside time each week for more in-depth care. This might include lubricating joints, thoroughly cleaning hard-to-reach areas, and performing a detailed inspection of all components.

Weekly maintenance is also a good time to monitor the performance of bionic features, ensuring that sensors and motors respond accurately.

For businesses, encouraging users to adopt a weekly routine through educational workshops or printed guides can improve prosthetic longevity and reduce service calls.

When to Seek Professional Assistance

While DIY maintenance is invaluable, there are times when professional help is essential. Recognizing when to reach out to your prosthetist ensures that small issues don’t escalate into major problems.

Signs That Require Professional Care

If you notice persistent discomfort, unusual noises, or a sudden decline in performance, it’s time to contact your prosthetist. For bionic devices, issues like unresponsiveness, calibration errors, or software glitches should always be addressed by an expert.

At Robobionics, we offer responsive support for all our products, including repair services and regular check-ups. By maintaining open communication with your prosthetist, you can ensure your prosthetic stays in peak condition.

Building Confidence in DIY Maintenance

Taking charge of your prosthetic’s maintenance might feel daunting at first, especially if you’re new to using a prosthetic. However, developing a routine and gaining familiarity with your device can build your confidence over time.

The more you understand how your prosthetic works and how to care for it, the more empowered you’ll feel to handle challenges and maintain its optimal functionality.

Learning Your Prosthetic Inside Out

Every prosthetic device has unique features and requirements, from mechanical joints to advanced bionic components. Familiarizing yourself with these features is the first step in mastering DIY care.

Take the time to read the user manual provided by your prosthetist or manufacturer. If any instructions seem unclear, don’t hesitate to ask questions during your appointments or reach out to the support team.

Robobionics emphasizes user education during the fitting process, ensuring that every individual understands how to care for their specific device. For users of Grippy™, this includes guidance on cleaning, recalibration, and handling the device to preserve its performance.

Learning Your Prosthetic Inside Out

Building a Relationship With Your Prosthetist

While DIY maintenance is crucial, your prosthetist is your most valuable resource for support and guidance. Establishing a strong relationship with your prosthetist ensures you always have a trusted expert to turn to for advice.

Regular check-ups are an opportunity to discuss your maintenance routine, ask questions, and learn new techniques for caring for your prosthetic.

At Robobionics, we view this partnership as a cornerstone of successful prosthetic use. Our team works closely with users to address concerns and provide tailored recommendations that align with their lifestyle and needs.

Encouraging a Proactive Approach

Prosthetic care isn’t just about reacting to problems as they arise—it’s about being proactive to prevent them altogether. Developing a proactive mindset can save time, reduce costs, and enhance your overall experience as a prosthetic user.

Setting Long-Term Goals

Think of prosthetic maintenance as an investment in your independence and mobility. Setting long-term goals for care can help you stay motivated and consistent. For instance, you might aim to extend the lifespan of your prosthetic by several years through diligent cleaning and inspections.

Businesses like Robobionics can support users in achieving these goals by offering personalized maintenance plans and resources. These plans can include reminders for routine tasks, access to educational materials, and periodic follow-ups to ensure users stay on track.

Making Maintenance a Habit

Consistency is the key to effective prosthetic care. The more regularly you clean and inspect your device, the easier and quicker the process becomes. Over time, these tasks will become second nature, integrating seamlessly into your daily routine.

For users struggling to maintain consistency, simple strategies like setting phone alarms or keeping a checklist can be helpful. Robobionics also recommends incorporating maintenance into your morning or evening routine, pairing it with other habits like brushing your teeth or preparing for the day ahead.

Innovations in Prosthetic Care

The world of prosthetics is evolving rapidly, with new technologies and materials making it easier for users to maintain their devices at home. Staying informed about these advancements allows you to take full advantage of the tools and techniques available to modern prosthetic users.

Advanced Materials for Easy Maintenance

Prosthetics today are often made with materials that resist moisture, odors, and bacteria, simplifying the cleaning process. For example, liners crafted from antimicrobial fabrics can reduce the risk of infection while maintaining comfort.

Similarly, sockets designed with water-resistant coatings are easier to clean and less prone to damage from sweat or spills.

Robobionics integrates many of these innovations into its products, ensuring users benefit from the latest advancements in design and functionality.

By choosing prosthetics built with maintenance in mind, you can streamline your care routine and focus on what matters most—living your life to the fullest.

Advanced Materials for Easy Maintenance

Digital Tools and Apps

Technology is playing an increasing role in prosthetic maintenance. From apps that track battery health and cleaning schedules to sensors that monitor fit and alignment, these tools make it easier than ever to stay on top of care.

For users of bionic devices like Grippy™, software updates and diagnostic tools can help optimize performance. At Robobionics, we encourage users to take advantage of these digital features, offering support and guidance to ensure they’re used effectively.

Overcoming Common Challenges in DIY Prosthetic Maintenance

While DIY prosthetic maintenance is straightforward in many ways, some challenges can arise. Addressing these issues effectively ensures that your care routine remains smooth and stress-free. Let’s explore some of the most common obstacles users face and how to overcome them.

Managing Time Constraints

For many prosthetic users, finding time to clean, inspect, and maintain their devices can feel like an added burden in an already busy schedule. However, skipping these steps often leads to bigger issues down the line, such as discomfort or costly repairs.

One way to manage time constraints is by integrating maintenance into your daily routine. Cleaning your prosthetic socket and liners, for example, can be done during your morning or evening hygiene habits.

By pairing prosthetic care with other regular activities, it becomes less of a chore and more of a natural habit.

Dealing With Uncertainty

Many users, especially those new to prosthetics, may feel unsure about what they can or cannot do when maintaining their devices. Concerns about damaging sensitive components or voiding warranties can make users hesitant to take action.

To address this, prosthetists and manufacturers should provide clear, user-friendly instructions that outline what tasks are safe to perform at home and when professional assistance is necessary.

For example, Robobionics equips every user with a detailed maintenance guide during their fitting process. This guide highlights DIY-friendly tasks like cleaning and inspecting parts, as well as red flags that require expert intervention.

Addressing Wear and Tear in Older Prosthetics

As prosthetics age, their components naturally experience wear and tear. Older devices may require more frequent cleaning, adjustments, or even part replacements to maintain functionality. For users relying on DIY maintenance, recognizing the limitations of an aging prosthetic is key.

If you find yourself needing to make frequent repairs or struggling to maintain performance, it may be time to consider upgrading to a newer model. Advanced prosthetics like Grippy™ are designed with durable materials and user-friendly features that simplify maintenance.

Robobionics offers consultations to help users assess whether their current device still meets their needs or if an upgrade would improve their quality of life.

The Importance of Ongoing Education

DIY prosthetic maintenance is not static; as new technologies, materials, and techniques emerge, users can benefit from continuous learning. Staying informed about best practices ensures that you can adapt your care routine to keep up with the latest advancements in prosthetics.

Leveraging Community Resources

Engaging with other prosthetic users can be a valuable way to learn new maintenance tips and share experiences. Whether through online forums, social media groups, or local support networks, these communities provide a space for users to exchange advice and troubleshoot common issues.

At Robobionics, we actively foster connections between users through our support network. By participating in workshops, webinars, or community events, users can stay up to date on prosthetic care while building a sense of camaraderie.

Leveraging Community Resources

Staying Updated on Product Innovations

Prosthetic manufacturers continually refine their designs to make maintenance easier and more efficient. For example, newer materials might offer enhanced resistance to wear, while updated software could include self-diagnostic features for bionic devices.

Staying informed about these innovations allows users to adjust their care routines and make the most of their prosthetics.

Robobionics provides regular updates to our users, ensuring they’re aware of new features or maintenance recommendations for devices like Grippy™. This proactive approach helps users feel confident in their ability to care for their prosthetics effectively.

Conclusion

DIY prosthetic maintenance is about more than just keeping your device clean and functional—it’s about taking ownership of your mobility and independence. By incorporating simple, effective care routines into your daily life, you can enhance the comfort, performance, and longevity of your prosthetic.

At Robobionics, we’re committed to empowering users with the knowledge and tools they need for effective maintenance. From initial fittings to ongoing support, our team is here to help you make the most of your prosthetic journey.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.