Find out if health insurance in India covers prosthetic limbs, policy details, and claim processes. Ensure financial ease for your prosthetic journey!

Does Health Insurance Cover Prosthetic Limbs in India? A Detailed Guide

Losing a limb is life-changing. It affects daily activities, mobility, and confidence. Prosthetic limbs help people regain independence, but they can be expensive. This leads to an important question: Does health insurance in India cover prosthetic limbs?

The answer isn’t simple. Coverage depends on the insurance provider, policy type, and specific conditions. Many people struggle to understand the fine print of their insurance plans. Some policies cover prosthetic limbs partially, while others may not cover them at all. The lack of clarity leaves patients and families confused.

Health insurance in India is evolving, but it still lacks clarity when it comes to prosthetic limb coverage. Many people assume that since prosthetic limbs are medical devices, they should be fully covered under standard health insurance.

Understanding Health Insurance Coverage for Prosthetic Limbs in India

Health insurance in India is evolving, but it still lacks clarity when it comes to prosthetic limb coverage. Many people assume that since prosthetic limbs are medical devices, they should be fully covered under standard health insurance.

However, this is not always the case. Insurance companies classify prosthetics differently, and their policies vary widely.

Does Health Insurance Cover Prosthetic Limbs?

The simple answer is that some insurance policies do, while others don’t. Coverage depends on the specific health plan, the insurer’s terms, and whether the prosthetic limb is considered a necessary medical expense.

Some insurers recognize prosthetics as essential for rehabilitation after amputation, while others categorize them as external devices, which may not be fully covered.

Many insurance providers include prosthetic limb coverage under accident or disability insurance rather than general health insurance. If an individual loses a limb due to an accident, certain policies may cover the cost of a prosthetic as part of post-hospitalization expenses.

However, if limb loss occurs due to a medical condition like diabetes or vascular disease, coverage becomes more complicated. Some policies may only cover hospitalization and surgery, leaving the cost of the prosthetic limb to be borne by the patient.

Why Is There No Clear Policy on Prosthetic Coverage?

One of the biggest reasons for confusion around prosthetic limb coverage is the way insurance companies define medical expenses. Most health insurance policies in India focus on hospitalization, surgeries, and immediate medical treatment.

Since prosthetic limbs are considered assistive devices rather than a direct treatment, many policies do not automatically include them.

Another factor is cost. High-quality prosthetic limbs, especially advanced bionic hands like Grippy™ by Robobionics, can be expensive.

Insurance companies hesitate to provide full coverage because prosthetic technology continues to evolve, and costs can vary significantly. Some policies may offer partial reimbursement, but only up to a certain limit.

Government schemes and employer-provided health insurance may offer different levels of coverage, but they also come with restrictions.

Many people find themselves having to negotiate with their insurers or search for alternative funding sources to afford the prosthetic limb they need.

What Type of Policies Are More Likely to Cover Prosthetic Limbs?

While standard health insurance may not always cover prosthetic limbs, certain types of policies have a higher chance of offering some level of financial support.

Comprehensive health plans that include rehabilitation expenses sometimes cover prosthetics, especially if they are prescribed by a doctor as part of post-surgical recovery.

Critical illness insurance may also provide coverage, particularly for individuals who require an amputation due to conditions like cancer or severe diabetes.

Accident insurance policies often include prosthetic limb coverage because they are designed to help individuals recover from traumatic injuries.

If a person loses a limb due to an accident, their insurance provider may consider a prosthetic limb as part of the necessary recovery expenses. Some disability insurance plans also provide coverage, though the amount and type of prosthetic device covered can vary.

In some cases, group insurance provided by employers offers better prosthetic limb coverage than individual health plans. Large companies with strong employee benefit programs may include prosthetics under their medical reimbursement policies.

If you are employed, it’s worth checking with your HR department to understand whether your health insurance includes prosthetic limb coverage.

Understanding whether your health insurance covers prosthetic limbs requires careful examination of your policy documents.

How to Check if Your Health Insurance Covers Prosthetic Limbs

Understanding whether your health insurance covers prosthetic limbs requires careful examination of your policy documents.

Many people assume that if they have a comprehensive plan, it automatically includes prosthetics, but this is not always true. Insurance policies are full of technical language, and prosthetic limb coverage is often hidden under specific clauses.

Reading the Fine Print of Your Policy

The first step is to read your insurance policy document thoroughly. Look for terms like “durable medical equipment,” “external medical devices,” or “rehabilitation expenses.”

These sections may indicate whether prosthetic limbs are covered. Some policies specifically exclude external assistive devices, while others mention reimbursement limits.

Pay close attention to the section on post-hospitalization expenses. If your policy covers rehabilitation and recovery costs after surgery, there is a possibility that it includes a prosthetic limb, especially if it is medically necessary.

However, insurers often have restrictions, such as only covering basic prosthetics and not advanced bionic solutions like Grippy™ by Robobionics.

Contacting Your Insurance Provider

Even if your policy mentions rehabilitation or external medical devices, it is always best to confirm directly with your insurer. Many policy terms are vague, and only the insurance company can provide a clear answer on what is covered.

Call the customer care number listed on your insurance card and ask specific questions. You should inquire whether prosthetic limbs are included, what type of prosthetics are covered, and whether there are reimbursement limits.

If you have group insurance through your employer, reach out to your HR department. Some corporate health plans offer better coverage than individual policies. If your plan does not include prosthetic limbs, ask whether an add-on or rider is available to extend your coverage.

Getting a Doctor’s Prescription

Many insurance companies require a medical prescription from a certified doctor to approve coverage for a prosthetic limb. If your insurer is hesitant, having medical documentation stating that a prosthetic limb is necessary for your mobility and daily life can strengthen your case.

Some insurers only approve claims if the prosthetic limb is recommended as part of post-surgical treatment.

Additionally, if your policy only covers hospitalization expenses, you may still be able to claim reimbursement for your prosthetic limb if it is deemed essential for your recovery.

A letter from your doctor explaining how the prosthetic limb will help restore function can increase your chances of approval.

Understanding Claim Procedures

Each insurance company has its own claim procedure, and prosthetic limb coverage may require extra documentation. Before purchasing a prosthetic limb, ask your insurer about the exact steps to file a claim.

Some companies have a cashless claim process where you can get the prosthetic limb from an approved medical provider without paying upfront. Others require you to purchase the prosthetic limb first and then submit bills for reimbursement.

If reimbursement is the only option, make sure to keep all medical records, purchase invoices, and doctor’s prescriptions. Many claims are denied simply because of incomplete paperwork.

If your insurer refuses coverage, you have the right to appeal and ask for a detailed explanation.

Alternative Options If Your Insurance Does Not Cover Prosthetic Limbs

If your health insurance does not cover prosthetic limbs, don’t lose hope. There are other options available.

Government schemes like the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) provide financial aid for medical expenses, including assistive devices in some cases.

Organizations and NGOs also offer financial assistance to individuals who need prosthetic limbs but cannot afford them.

Another option is crowdfunding. Many people have successfully raised funds for their prosthetic limbs through platforms like Milaap, Ketto, and ImpactGuru.

If insurance coverage is limited or denied, reaching out to social networks and support groups can help you find alternative funding sources.

For individuals whose health insurance does not cover prosthetic limbs, government schemes and financial aid programs can provide much-needed support.

Government Schemes and Financial Aid for Prosthetic Limbs in India

For individuals whose health insurance does not cover prosthetic limbs, government schemes and financial aid programs can provide much-needed support.

The Indian government, along with various state-level initiatives, offers assistance for people with disabilities, including access to prosthetic limbs at reduced or no cost.

Understanding these options can help individuals regain mobility and independence without bearing the full financial burden.

Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY)

Ayushman Bharat, also known as PMJAY, is one of the largest health insurance schemes in India. It provides financial assistance to economically weaker sections of society for various medical treatments, including surgeries, hospitalization, and rehabilitation.

While the scheme does not explicitly list prosthetic limbs under its benefits, certain state-run hospitals and government-approved medical centers offer prosthetic fitting services as part of post-surgical rehabilitation.

If you are eligible for PMJAY, visit a registered hospital or an empaneled facility to inquire about prosthetic limb assistance.

Some hospitals collaborate with prosthetic manufacturers to provide basic prosthetic limbs under the scheme. However, high-tech bionic limbs may not be covered, and you may have to seek additional funding sources.

ADIP Scheme (Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances)

The ADIP scheme, run by the Ministry of Social Justice and Empowerment, is specifically designed to help people with disabilities get assistive devices, including prosthetic limbs.

Under this program, individuals from low-income backgrounds can receive prosthetic limbs either free of cost or at a highly subsidized rate.

To apply for assistance under the ADIP scheme, individuals must meet specific eligibility criteria, such as having a disability certificate and falling within the defined income bracket.

The application process usually involves approaching a government-approved rehabilitation center, submitting the required documents, and undergoing an assessment.

Many state-run institutions and NGOs collaborate with the government to distribute prosthetic limbs through this program.

National and State-Level Disability Welfare Programs

Apart from central government schemes, many states have their own disability welfare programs. These programs provide financial aid, medical assistance, and prosthetic limb support to residents.

Some states have tie-ups with private prosthetic manufacturers and rehabilitation centers, making it easier for beneficiaries to access high-quality prosthetics.

For example, Tamil Nadu’s Chief Minister’s Comprehensive Health Insurance Scheme (CMCHIS) covers certain medical expenses related to disability rehabilitation, including prosthetic limb fitting.

Similarly, Karnataka and Maharashtra have welfare programs that support prosthetic limb users through government hospitals and rehabilitation centers.

To check for state-specific benefits, visit the official website of your state’s disability welfare department or contact a government hospital. They can guide you on how to apply for prosthetic limb assistance and whether any subsidies are available.

NGO and Charitable Support

Many non-governmental organizations (NGOs) in India work towards providing prosthetic limbs for those who cannot afford them.

Organizations such as Jaipur Foot (BMVSS), The Narayan Seva Sansthan, and The Rotary Club’s Limb Donation Program have helped thousands of individuals get free or low-cost prosthetic limbs.

Jaipur Foot, for instance, is one of the most well-known providers of free prosthetic limbs in India. They have centers across the country where individuals can get custom-made prosthetic limbs without any cost.

The organization also conducts camps in rural areas to ensure accessibility for those who cannot travel to major cities.

If your health insurance does not cover prosthetic limbs, reaching out to such organizations can be a great alternative. Many of these NGOs have simple application processes and require basic documents such as income proof and medical certificates to qualify for assistance.

Crowdfunding and Community Support

In recent years, crowdfunding has become a viable way to raise funds for medical expenses, including prosthetic limbs. Online platforms such as Milaap, Ketto, and ImpactGuru allow individuals to create fundraising campaigns and share their stories with a larger audience.

Many people have successfully raised enough funds to afford high-quality prosthetic limbs through the generosity of donors.

Community-based fundraising is another option. Local religious institutions, social groups, and community organizations often help individuals who require financial support for medical needs.

If you are struggling to fund your prosthetic limb, consider reaching out to these groups or organizing a small fundraising event within your community.

If you have health insurance but are unsure whether it covers prosthetic limbs, there are specific steps you can take to improve your chances of getting financial assistance.

Steps to Ensure Maximum Insurance Coverage for Your Prosthetic Limb

If you have health insurance but are unsure whether it covers prosthetic limbs, there are specific steps you can take to improve your chances of getting financial assistance.

Many insurance providers do not explicitly mention prosthetic limb coverage, but with the right approach, you can maximize your benefits and reduce your out-of-pocket expenses.

Choose the Right Health Insurance Policy

If you are planning to buy health insurance or switch to a better policy, it’s essential to choose a plan that includes prosthetic limb coverage.

Look for comprehensive policies that cover rehabilitation expenses, post-surgical care, and durable medical equipment. Some premium health plans offer better coverage for prosthetic limbs, especially those designed for critical illness or accident-related rehabilitation.

Before purchasing a policy, ask the insurer specific questions about prosthetic limb coverage. Request written confirmation or check the policy document for details.

If the insurer does not offer full coverage, find out whether you can add a rider or top-up plan that includes prosthetic limbs as part of rehabilitation costs.

Get a Strong Medical Justification from Your Doctor

One of the most effective ways to increase your chances of getting coverage is by obtaining a detailed medical justification from your doctor.

Insurance companies are more likely to approve claims if a prosthetic limb is prescribed as a necessary medical intervention rather than an optional assistive device.

Ask your doctor to provide a written prescription explaining why a prosthetic limb is essential for your mobility and daily activities. The letter should include:

  • The medical reason for amputation or limb loss
  • How the prosthetic limb will help restore function
  • Whether the prosthetic limb is necessary for rehabilitation and independence
  • Any recommendations for specific prosthetic devices based on your condition

Medical documentation can strengthen your case and make it harder for the insurance company to deny your claim.

Work with an Approved Prosthetic Provider

Some insurance companies have a list of approved medical equipment providers. If you purchase your prosthetic limb from a provider recognized by your insurer, you may have a better chance of getting financial assistance.

Before buying a prosthetic limb, check with your insurer about their network of approved vendors and see if your chosen prosthetic manufacturer is included.

At Robobionics, we help our users navigate the insurance process by providing necessary documentation, invoices, and certifications required for claims.

If you are purchasing Grippy™, our advanced bionic hand, we can guide you on the paperwork needed to support your insurance claim.

File Your Insurance Claim Properly

Submitting an insurance claim for a prosthetic limb requires careful attention to detail. Missing documents or incorrect forms can lead to delays or rejection. To ensure a smooth claim process, follow these steps:

  1. Collect all necessary documents – This includes your doctor’s prescription, hospital records, invoices for the prosthetic limb, and any prior communication with your insurer regarding coverage.
  2. Submit your claim within the required timeframe – Many insurance companies have deadlines for claim submission. Delayed claims may be denied.
  3. Ensure all details are accurate – Incorrect information, such as misspelled names or wrong policy numbers, can lead to claim rejection. Double-check all details before submitting.
  4. Follow up with the insurer – If your claim is under review, stay in touch with your insurance provider. Regular follow-ups show that you are serious about your claim and can help speed up the process.

Appeal If Your Claim Is Denied

If your insurance claim for a prosthetic limb is denied, don’t give up. Many claims are initially rejected but later approved upon appeal. Request a written explanation from the insurer detailing why your claim was denied.

In many cases, claims are rejected due to missing paperwork or a lack of medical justification.

Submit an appeal with additional documentation, such as a more detailed medical prescription or a letter from your doctor emphasizing the necessity of the prosthetic limb. If necessary, seek legal assistance or consult an insurance expert to help you navigate the appeal process.

The landscape of health insurance in India is gradually changing, and there is growing recognition of the need for better coverage of prosthetic limbs.

The Future of Prosthetic Limb Insurance Coverage in India

The landscape of health insurance in India is gradually changing, and there is growing recognition of the need for better coverage of prosthetic limbs.

As technology advances and more people require prosthetic solutions, insurance companies are under increasing pressure to expand their policies to include these life-changing devices.

Growing Awareness and Policy Changes

In recent years, the demand for prosthetic limbs has increased due to better medical facilities, improved rehabilitation programs, and advancements in prosthetic technology.

Companies like Robobionics have made prosthetic limbs more affordable and accessible, but the high cost of advanced bionic solutions still remains a challenge for many.

Insurance companies are beginning to recognize this gap and are slowly making changes to their policies. Some insurers have started offering customized riders or add-on covers for prosthetic limbs under their premium plans.

In the coming years, it is expected that more policies will include prosthetics as a standard feature, especially for individuals recovering from accidents or medical conditions that require amputation.

The Role of Government Regulations

The Indian government has been working towards improving disability rights and accessibility. Initiatives like the Rights of Persons with Disabilities Act, 2016, have set the foundation for better support systems, but insurance reforms are still needed.

If the government enforces regulations requiring insurance companies to cover essential medical devices like prosthetic limbs, it could significantly reduce the financial burden on individuals.

Currently, state-run health schemes provide some support for assistive devices, but more comprehensive insurance coverage is needed.

Advocacy groups and disability rights organizations are pushing for mandatory prosthetic limb coverage in standard health insurance plans, similar to what is available in many developed countries.

If such reforms are implemented, insurance companies will have to provide coverage as a basic healthcare right rather than an optional benefit.

Technological Advancements and Cost Reduction

One of the major reasons why insurance companies hesitate to cover prosthetic limbs is the cost. Advanced bionic limbs, such as Grippy™ by Robobionics, use cutting-edge technology, making them more expensive than traditional prosthetics.

However, with continuous innovation and local manufacturing, the costs of high-quality prosthetic limbs are gradually decreasing.

As more Make in India initiatives encourage domestic production, the affordability of prosthetic limbs is expected to improve. If the overall cost of prosthetics reduces, insurance providers may be more willing to include them in their standard health plans.

The future could see insurance companies partnering with prosthetic manufacturers to offer pre-approved prosthetic models at discounted rates, making coverage easier to access.

How Patients Can Influence Policy Changes

One of the most powerful ways to encourage insurance companies to cover prosthetic limbs is through patient advocacy. When more people demand coverage and push for policy changes, insurers are forced to listen.

If you or a loved one requires a prosthetic limb, consider joining disability rights groups, contacting insurance regulators, and sharing your story.

Social media and online platforms have given individuals a strong voice. Many insurance companies respond to public pressure, and customer demand can drive them to modify their policies.

If enough people raise concerns about prosthetic limb coverage, insurers may be compelled to offer better plans.

Social media and online platforms have given individuals a strong voice. Many insurance companies respond to public pressure, and customer demand can drive them to modify their policies.

Conclusion

Health insurance coverage for prosthetic limbs in India is still evolving. While some policies provide partial support, many individuals face financial challenges when purchasing a prosthetic limb. Understanding your insurance policy, getting proper medical documentation, and exploring government schemes can improve your chances of securing coverage. If insurance falls short, NGOs, crowdfunding, and state-sponsored programs can offer alternative financial support.

The future looks promising, with increasing awareness and advocacy pushing for better insurance policies. As technology advances and costs decrease, insurance companies may be more willing to offer comprehensive prosthetic limb coverage. Until then, individuals must take proactive steps to secure financial assistance.

At Robobionics, we are committed to providing high-quality, affordable prosthetic solutions and guiding individuals through insurance and funding options. If you’re looking for a prosthetic limb or need help navigating the claims process, reach out to us today! Let’s work together to make prosthetic limbs accessible for everyone.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.