Explore a step-by-step guide for first-time prosthetic buyers, ensuring the right fit, function, and comfort.

First-Time Buyer’s Guide to Choosing a Prosthetic Limb

Choosing your first prosthetic limb is a significant step, one that marks the beginning of a journey toward independence and renewed mobility. It’s a decision filled with hope and anticipation but can also feel overwhelming due to the range of options, features, and factors to consider. Whether you’ve recently undergone an amputation or are transitioning to a more advanced prosthetic, understanding the fundamentals can make the process smoother and more empowering.

This guide is designed to provide clarity for first-time buyers, helping you navigate the various choices with confidence. From understanding the key components to finding the right prosthetist, we’ll cover everything you need to know to make an informed decision that aligns with your lifestyle and goals.

Understanding Prosthetic Basics

Before diving into the specifics, it’s important to grasp the foundational elements of prosthetic limbs. Prosthetics are not one-size-fits-all devices; they are highly individualized tools designed to meet the unique needs of each user.

The Components of a Prosthetic Limb

A prosthetic limb consists of several interconnected parts, each playing a vital role in its functionality and comfort. These include:

  • Socket: The part that connects the prosthetic to your residual limb, ensuring a secure and comfortable fit.
  • Suspension System: Keeps the prosthetic in place during movement.
  • Pylon: The structure that provides support and connects the socket to the terminal device.
  • Terminal Device: The functional end of the prosthetic, such as a foot, hand, or specialized tool.

For first-time buyers, understanding how these components work together helps clarify what to prioritize when choosing a prosthetic limb.

Identifying Your Needs and Goals

Your lifestyle, activity level, and personal goals should guide your prosthetic choice. Consider what you want to achieve with your prosthetic limb—whether it’s regaining the ability to walk, returning to work, or pursuing recreational activities.

Matching the Prosthetic to Your Lifestyle

If you lead a highly active lifestyle, you may need a prosthetic designed for running, hiking, or other dynamic activities. On the other hand, if your daily routine involves less physical exertion, a simpler and more cost-effective prosthetic may suffice.

Businesses can support users by providing lifestyle-specific prosthetics and guiding them through the decision-making process. Offering consultations that explore the user’s day-to-day activities ensures they select a device that aligns with their needs.

Matching the Prosthetic to Your Lifestyle

Finding the Right Prosthetist

The relationship between you and your prosthetist is critical to the success of your prosthetic journey. A skilled and attentive prosthetist will help ensure your prosthetic fits well, functions as intended, and adapts to your changing needs over time.

The Importance of Communication

Effective communication with your prosthetist allows you to express concerns, preferences, and feedback, which are essential for achieving optimal results. For first-time buyers, feeling heard and supported can make the transition to a prosthetic limb much smoother.

Businesses can facilitate this relationship by partnering with experienced prosthetists who are not only technically proficient but also empathetic and patient. Offering access to a network of trusted professionals builds confidence in your brand and products.

Choosing the Right Type of Prosthetic Limb

Prosthetic limbs come in various designs, each tailored to specific needs, activities, and preferences. For a first-time buyer, understanding the types of prosthetics available is essential to making a well-informed choice that aligns with your goals and lifestyle.

Basic Prosthetics

Basic prosthetics focus on functionality and simplicity, making them an excellent starting point for individuals who prioritize affordability and ease of use.

These devices are typically lightweight and designed for basic activities like walking or standing. While they may lack advanced features, they are reliable and effective for day-to-day mobility.

For first-time buyers, basic prosthetics are often a practical option for learning to navigate life with a new limb. Businesses can enhance their appeal by emphasizing durability and comfort, particularly for users adjusting to their first prosthetic.

Basic Prosthetics

Advanced Prosthetics

Advanced prosthetics incorporate state-of-the-art technology, offering features like myoelectric control, microprocessor joints, and customizable components. These devices are ideal for individuals seeking enhanced functionality and the ability to perform complex movements.

Myoelectric prosthetics, for instance, use electrical signals from the muscles to control movements, providing a more natural and intuitive experience. Similarly, microprocessor-controlled knees and ankles adapt to the user’s gait, making walking smoother and safer on uneven terrain.

For businesses, showcasing how these advanced features improve quality of life and user independence can resonate with individuals looking to invest in long-term mobility solutions. Providing demonstrations or user testimonials adds authenticity and clarity to the decision-making process.

Ensuring a Proper Fit

The fit of a prosthetic limb is arguably the most critical factor in its success. A poorly fitted prosthetic can lead to discomfort, reduced mobility, and even long-term physical complications. For first-time buyers, achieving a proper fit is a combination of professional expertise and open communication.

The Role of Socket Design

The socket is the most personal component of a prosthetic limb, as it interfaces directly with the residual limb. A well-designed socket ensures even weight distribution, minimizes pressure points, and provides a secure connection. Customization is key, as every individual’s residual limb is unique.

For businesses, investing in advanced fitting technologies like 3D scanning or digital modeling ensures precise socket design. Educating users about the importance of socket comfort and offering trial periods for adjustments can help first-time buyers feel more confident in their choice.

Adapting to Residual Limb Changes

Over time, the residual limb may change in shape or size due to factors like healing, weight fluctuations, or muscle development. These changes can affect the fit of the prosthetic, requiring periodic adjustments or even a new socket.

Businesses that emphasize follow-up care and provide affordable options for adjustments or replacements demonstrate a commitment to user satisfaction. Offering flexible care packages or warranties that include these services can enhance the overall experience for first-time buyers.

Adapting to Residual Limb Changes

Balancing Cost and Value

Cost is a significant consideration for first-time buyers, particularly when navigating the complexities of insurance coverage, funding options, and out-of-pocket expenses. While it’s tempting to focus solely on price, it’s essential to evaluate the long-term value of a prosthetic limb.

Understanding Insurance and Funding

Insurance policies and funding options vary widely, affecting the affordability of prosthetic limbs. Some policies may cover only basic models, while others provide partial reimbursement for advanced prosthetics. Navigating these options can be challenging, especially for first-time buyers.

For businesses, providing clear guidance on insurance claims and funding opportunities can be a valuable service. Offering resources like step-by-step guides or connecting users with financial assistance programs ensures that cost concerns don’t hinder access to the right prosthetic.

Prioritizing Quality and Longevity

While initial costs may seem daunting, investing in a high-quality prosthetic often results in better durability, performance, and overall satisfaction.

First-time buyers should consider how well a prosthetic will adapt to their evolving needs and whether it offers features that enhance their daily life.

Businesses can highlight the long-term benefits of their products by showcasing durability, upgrade options, and warranties. Demonstrating the cost-effectiveness of these features over time reinforces the value of choosing a quality prosthetic.

Adapting to Life with a Prosthetic Limb

For first-time buyers, adapting to life with a prosthetic limb is a journey that extends beyond the purchase itself. It involves building confidence, mastering the use of the device, and finding a rhythm that integrates the prosthetic seamlessly into daily activities. Businesses play a pivotal role in this phase by offering ongoing support, resources, and education to ensure a smooth transition.

Rehabilitation and Physical Therapy

Rehabilitation is a cornerstone of successful prosthetic use, especially for first-time users. Physical therapy helps individuals strengthen their residual limb, improve balance, and learn the correct techniques for walking, standing, or other activities.

A structured rehabilitation plan accelerates the adjustment process and reduces the risk of complications such as joint strain or posture issues.

For businesses, partnering with rehabilitation centers or offering in-house therapy sessions can enhance the user experience. Providing access to experienced therapists or creating instructional videos that guide users through key exercises ensures they feel supported at every step of their journey.

Rehabilitation and Physical Therapy

Building Confidence Through Practice

Using a prosthetic limb for the first time can feel daunting, but practice builds confidence. First-time buyers may need time to adjust to the weight, fit, and functionality of their prosthetic.

Simple daily tasks, like climbing stairs or navigating uneven terrain, may initially pose challenges but become easier with repetition and guidance.

For businesses, encouraging users to practice in safe, controlled environments helps them gain confidence. Offering follow-up consultations to address concerns or provide tips on overcoming common challenges reinforces the company’s commitment to user success.

Emotional and Social Considerations

The emotional and social aspects of using a prosthetic limb are just as important as the physical ones. First-time buyers often face a mix of emotions, from excitement and hope to anxiety and uncertainty. Acknowledging these feelings and providing resources for emotional well-being is essential for a positive experience.

Fostering a Positive Mindset

Adjusting to a prosthetic limb can be a deeply personal experience. Some individuals may feel self-conscious about their appearance or worry about how others perceive them.

Encouraging a positive mindset and focusing on the opportunities a prosthetic provides—such as regained independence and mobility—can help users embrace their new reality.

Businesses can support this transition by sharing inspiring stories of other users who have overcome similar challenges. Creating a community of prosthetic users, either through social media groups or in-person events, fosters connection and mutual encouragement.

Addressing Social Challenges

Social interactions may feel different for first-time prosthetic users, especially in public settings.

Businesses can ease this transition by offering practical advice on navigating social situations, such as explaining the prosthetic to curious individuals or dealing with unwanted attention.

Providing these resources demonstrates a holistic approach to user care.

Addressing Social Challenges

Emphasizing Ongoing Support

First-time buyers benefit greatly from ongoing support that extends beyond the initial purchase. Whether it’s routine maintenance, upgrades, or simply answering questions, businesses that prioritize continuous care set themselves apart in the prosthetics industry.

Regular Check-Ins and Adjustments

Over time, a user’s needs and preferences may change, requiring adjustments to their prosthetic. Businesses that offer regular check-ins—either in-person or virtually—can identify and address issues before they become significant problems.

These touchpoints also provide an opportunity to educate users on new features or accessories that may enhance their experience.

Creating a Support Network

A well-connected support network is invaluable for first-time buyers. Businesses can collaborate with prosthetists, physical therapists, and peer support groups to create a comprehensive ecosystem of care.

Offering a centralized platform where users can access these resources simplifies the process and ensures they feel supported.

Navigating Technological Advancements

The prosthetics industry is advancing rapidly, with new technologies making prosthetic limbs more functional, adaptive, and intuitive than ever before. For first-time buyers, understanding these advancements can help them make choices that not only meet their current needs but also provide room for growth as technology evolves.

The Integration of Smart Technology

Smart prosthetics are becoming increasingly popular due to their ability to provide real-time feedback, adaptive control, and enhanced functionality. Features such as sensors that monitor gait patterns, microprocessors that adjust joint movements, and connectivity to mobile apps are redefining what prosthetic limbs can achieve.

For first-time buyers, the idea of integrating technology into their prosthetic limb may feel overwhelming. Businesses can simplify this transition by offering hands-on training, clear documentation, and personalized support.

Demonstrating the practical benefits of smart technology—such as improved balance, energy efficiency, or smoother transitions—helps users appreciate its value.

Modular Designs for Customization

Modular prosthetics offer a unique advantage for first-time buyers, allowing them to start with a basic setup and upgrade or modify components as needed. This flexibility is especially valuable for individuals who are unsure about their long-term needs or plan to explore different activities over time.

Businesses that prioritize modular designs can appeal to a broader range of users. Highlighting the ease with which components can be replaced, upgraded, or customized makes the prosthetic feel like a long-term investment rather than a fixed solution. Offering modular kits or packages tailored to specific lifestyles further enhances the appeal.

Preparing for the First Prosthetic Fitting

The fitting process is a pivotal moment in the journey of a first-time buyer. It determines how well the prosthetic will fit, function, and integrate into daily life. A successful fitting requires careful attention to detail, collaboration with a skilled prosthetist, and open communication about the user’s needs and expectations.

Setting Realistic Expectations

First-time buyers may enter the fitting process with high hopes but also some misconceptions about what their prosthetic can achieve. It’s important to set realistic expectations, emphasizing that initial discomfort or a learning curve is normal and that adjustments can be made over time to improve the fit and functionality.

For businesses, educating users about what to expect during and after the fitting builds trust and reduces anxiety. Providing resources like FAQs, videos, or step-by-step guides ensures users feel prepared and informed.

Setting Realistic Expectations

The Role of Trial Periods

A trial period allows first-time buyers to test their prosthetic in real-world conditions before committing to a final design. During this time, they can identify areas for improvement, such as socket adjustments or component changes.

Businesses that offer flexible trial periods demonstrate a commitment to user satisfaction. Encouraging users to provide feedback during this phase helps refine the product and ensures it aligns with their needs. Highlighting this policy in your marketing materials can attract first-time buyers who value flexibility and support.

The Emotional Impact of a Prosthetic Limb

The journey of choosing and adapting to a prosthetic limb is as much emotional as it is physical. For first-time buyers, this journey can evoke a range of emotions, from hope and excitement to apprehension and doubt. Addressing these emotional aspects is key to creating a positive and empowering experience.

Building a Supportive Environment

A supportive environment can make all the difference for first-time buyers. Family, friends, and healthcare professionals play crucial roles in encouraging and motivating the user throughout the process.

Businesses can contribute to this environment by fostering open communication, offering peer support programs, or connecting users with inspiring role models.

Celebrating Milestones

Each step in the journey—whether it’s completing a fitting, mastering a new skill, or reaching a personal goal—deserves recognition. Celebrating these milestones reinforces the user’s progress and builds confidence in their ability to adapt and thrive.

For businesses, creating opportunities to celebrate user achievements—such as sharing success stories or hosting community events—strengthens the bond between the user and the brand. It also demonstrates a commitment to supporting users beyond the purchase phase.

A Lifelong Partnership

For first-time buyers, choosing a prosthetic limb is not just a transaction—it’s the beginning of a lifelong partnership. Businesses that view their role as ongoing rather than transactional can create deeper relationships with users, fostering loyalty and trust.

Personalized Support for Changing Needs

Every individual’s needs change over time, whether due to shifts in activity levels, aging, or advancements in prosthetic technology. A true partnership anticipates these changes and provides proactive solutions to address them.

For instance, a young athlete may require different prosthetic upgrades or adjustments as they take on new challenges, while an older user may prioritize comfort and stability over performance.

Businesses can stay ahead of these transitions by maintaining an active dialogue with their users. Periodic check-ins, either in person or through digital platforms, allow providers to understand their customers’ evolving needs and recommend timely solutions.

By offering upgrades, modular components, or customized care plans, businesses can position themselves as trusted allies in their users’ journeys.

Establishing a Feedback Loop

One of the most effective ways to create a strong lifelong partnership is by establishing a feedback loop. Regularly seeking input from users about their experiences with their prosthetic limb provides invaluable insights into areas of improvement or innovation.

This not only helps businesses refine their products and services but also shows users that their voices are valued.

For businesses, creating user-friendly channels for feedback—such as online surveys, support hotlines, or dedicated customer success teams—can strengthen the relationship.

Highlighting how user feedback has driven tangible improvements in products or services reinforces the mutual benefits of this partnership.

Establishing a Feedback Loop

Proactive Maintenance and Care Programs

A long-lasting partnership thrives on consistent support, particularly when it comes to maintaining the prosthetic’s functionality and comfort. Users may require adjustments to their prosthetic as their residual limb changes over time or as wear and tear naturally occur.

Proactive care programs that include scheduled maintenance, performance assessments, and access to repair services ensure users feel supported and confident in their device’s reliability.

Businesses can make these services more accessible by offering subscription-based care plans or bundled maintenance packages. Transparent pricing and flexible options demonstrate a commitment to making high-quality care affordable and convenient, fostering trust and satisfaction.

Staying Ahead of Technology

The prosthetics industry is constantly evolving, with advancements in materials, smart technology, and biomechanical engineering driving innovation.

A strong partnership involves keeping users informed about these developments and helping them access upgrades or enhancements that could improve their quality of life.

For businesses, providing educational content—such as webinars, newsletters, or workshops—on the latest trends in prosthetic technology helps users stay engaged and feel empowered to make informed decisions.

Offering trade-in programs or discounts for upgrading to new models ensures that users can benefit from advancements without facing significant financial barriers.

Conclusion

Choosing a prosthetic limb for the first time is a significant milestone, filled with both possibilities and challenges. For first-time buyers, the process can be daunting, but it’s also an opportunity to regain mobility, independence, and confidence.

By understanding the basics of prosthetics, evaluating their needs, and seeking the right support, users can make informed decisions that lead to a successful and fulfilling experience.

For businesses, the responsibility extends far beyond providing a product. It’s about empowering users with education, resources, and personalized care to ensure that every individual finds a prosthetic limb that aligns with their unique goals and lifestyle.

Whether through innovative designs, accessible support services, or fostering community connections, businesses have the power to turn this critical decision into a transformative journey.

The path to finding the right prosthetic limb may have its hurdles, but with the right knowledge, support, and tools, first-time buyers can step confidently into a future full of potential and possibility.

As a business committed to enhancing lives, you play an essential role in shaping that future—one that prioritizes comfort, functionality, and empowerment. Together, we can help first-time buyers move forward with strength, resilience, and hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.