Discover how advanced materials, from silicone to AI, are transforming prosthetic limbs for enhanced comfort, functionality, and affordability.

From Silicone to AI: Materials Revolutionizing Prosthetic Limbs

The world of prosthetic limbs is undergoing a transformation like never before. Advances in materials science are not only improving the functionality and comfort of prosthetics but also making them more accessible and personalized. From the soft and flexible properties of silicone to the cutting-edge integration of artificial intelligence (AI), each new development is bringing us closer to prosthetics that feel like a natural extension of the human body.

In this article, we’ll explore the incredible materials shaping the future of prosthetic limbs. From how these materials work to the impact they have on users’ lives, we’ll uncover the science and strategy behind creating prosthetics that are more durable, responsive, and human-like than ever before.

The Role of Materials in Prosthetic Evolution

Materials play a crucial role in prosthetic innovation. They determine not only the device’s appearance but also its functionality, comfort, and durability.

Over the decades, the materials used in prosthetic limbs have evolved dramatically. Early wooden designs gave way to metals, then plastics, and now, a new wave of advanced materials is driving progress.

Understanding User-Centric Material Design

One of the most important aspects of material selection is how it directly impacts the user experience.

Materials dictate the weight, durability, and appearance of a prosthetic limb, all of which influence a user’s comfort and acceptance of the device.

For businesses, this means prioritizing materials that balance these factors without compromise.

Leveraging Material Properties for Differentiation

In an industry where trust and performance are paramount, businesses can differentiate themselves by offering prosthetics made from cutting-edge materials that address specific challenges faced by users.

For example, introducing materials that are lightweight yet sturdy, such as titanium alloys or advanced polymers, can open doors to target specific user groups like athletes or elderly individuals who prioritize ease of use.

Leveraging Material Properties for Differentiation

Sustainability: A Growing Priority in Material Innovation

As awareness around environmental sustainability grows, businesses have an opportunity to lead by adopting eco-friendly materials. Incorporating biodegradable or recyclable materials into prosthetic designs can resonate with environmentally conscious customers and set the brand apart.

Partner with material suppliers focusing on sustainable manufacturing. Invest in research to create eco-friendly alternatives to traditional plastics or composites. Develop take-back programs where old prosthetic parts are recycled or repurposed.

Not only does this strategy align with global sustainability goals, but it also provides a compelling narrative for marketing and customer engagement.

Collaborating with Material Scientists and Engineers

Material innovation doesn’t happen in isolation. Businesses in the prosthetics space should actively collaborate with researchers and material scientists to stay ahead of emerging trends.

Partnerships with academic institutions or industry-leading labs can provide insights into new materials, such as biohybrids or nanomaterials, long before they reach mainstream application.

Such collaborations can also lead to proprietary material technologies, giving businesses a competitive edge. For example, developing a unique composite that combines the strength of carbon fiber with the adaptability of thermoplastics can become a signature feature of a company’s prosthetics line.

Silicone: A Game-Changer for Comfort and Realism

Silicone emerged as a revolutionary material in prosthetic manufacturing due to its incredible versatility. Soft, flexible, and skin-like, silicone is often used in external prosthetic coverings to create a lifelike appearance.

Its texture closely resembles human skin, making prosthetic limbs more natural-looking and less conspicuous.

The Science Behind Silicone’s Success

Silicone’s appeal lies in its remarkable combination of flexibility, resilience, and biocompatibility. As a polymer, silicone can be engineered to mimic the texture and elasticity of human skin.

This makes it an excellent choice for creating prosthetic coverings that look and feel natural.

Additionally, its hypoallergenic properties ensure that it is safe for users with sensitive skin, making it a universal material for prosthetic applications.

Strategic Business Applications of Silicone

For businesses in the prosthetics industry, silicone offers opportunities to innovate and differentiate their offerings. By leveraging its unique properties, companies can address key user pain points and deliver products that stand out in the market.

Customizing for Aesthetic Appeal

Silicone can be tinted and textured to match an individual’s skin tone, freckles, or even veins, creating prosthetics that are virtually indistinguishable from natural limbs.

For businesses, investing in advanced color-matching technology and skilled artisans to craft hyper-realistic silicone coverings can provide a premium product line that appeals to users prioritizing aesthetics.

Customizing for Aesthetic Appeal

Enhancing Comfort Through Silicone Liners

Silicone liners act as a cushion between the prosthetic socket and the user’s residual limb, reducing pressure points and improving overall comfort.

Businesses can innovate by developing silicone liners with advanced features such as antibacterial coatings or integrated cooling technology to address common user concerns like hygiene and overheating.

Exploring Functional Coatings

Beyond aesthetics, silicone can be treated with functional coatings to enhance its durability and usability.

For instance, coatings that increase tear resistance or make silicone easier to clean can significantly improve the user experience.

Businesses that offer such enhancements can position themselves as providers of low-maintenance, long-lasting prosthetics.

Overcoming Challenges in Silicone Application

While silicone offers numerous benefits, its application in prosthetics is not without challenges. For businesses, addressing these challenges strategically can lead to more efficient production processes and superior products.

Balancing Cost and Accessibility

High-quality medical-grade silicone can be expensive, which may increase the cost of the final product.

To mitigate this, businesses can explore bulk purchasing agreements with suppliers or invest in research to develop cost-effective alternatives without compromising quality.

Ensuring Long-Term Performance

Silicone can degrade over time, especially with constant exposure to oils or chemicals.

To ensure longevity, businesses should focus on developing advanced silicone blends or protective coatings that resist wear and environmental damage.

Clear care instructions for users can also help extend the life of silicone components.

Streamlining Production

The customization potential of silicone is both a strength and a challenge. Achieving high levels of realism or complex designs can be labor-intensive.

Investing in automated silicone molding technologies or 3D printing techniques can significantly reduce production times and costs, enabling businesses to scale while maintaining quality.

Streamlining Production

The Strength of Carbon Fiber in Performance Prosthetics

For individuals requiring high-performance prosthetics, carbon fiber has become the material of choice. Known for its incredible strength-to-weight ratio, carbon fiber offers unmatched durability without adding extra weight. This makes it ideal for athletes or individuals with active lifestyles who need their prosthetics to withstand rigorous use.

Why Carbon Fiber Excels in Performance Prosthetics

Carbon fiber’s popularity in performance prosthetics stems from its ability to deliver on two critical fronts: durability and responsiveness.

The material’s high tensile strength ensures that it can withstand repeated stress without deformation or wear, making it ideal for high-impact activities like running or jumping.

At the same time, its light weight reduces fatigue, allowing users to perform activities for extended periods with less strain.

Additionally, carbon fiber has a unique elasticity that stores and releases energy with each step. This property mimics the function of tendons, providing a spring-like effect that propels users forward.

Strategic Applications for Businesses

While the technical benefits of carbon fiber are well-established, businesses in the prosthetics industry can strategically leverage this material to create innovative and user-focused products. Here’s how:

Targeting Niche Markets with Specialized Designs

Carbon fiber allows for the creation of highly specialized prosthetics tailored to specific user needs. For example, designing prosthetics for athletes—such as running blades or cycling prosthetics—can position your business as a leader in the sports prosthetics market.

Collaborating with athletes during the design phase ensures that the final product meets the rigorous demands of competitive sports.

Integrating Carbon Fiber into Modular Prosthetics

Modular designs, where different components of a prosthetic limb are optimized for specific tasks, can benefit significantly from carbon fiber.

For instance, a prosthetic leg could feature a carbon fiber foot plate for energy return while utilizing a different material for the socket to enhance comfort.

This modularity not only improves functionality but also simplifies repairs and upgrades.

Exploring Aesthetic Customization Options

Carbon fiber’s sleek, modern appearance can be an attractive feature for many users. Businesses can explore ways to customize the finish of carbon fiber prosthetics with colors, patterns, or coatings that reflect a user’s personality or preferences.

This not only enhances user satisfaction but also creates a unique selling point for your brand.

Overcoming Challenges in Carbon Fiber Manufacturing

While carbon fiber offers numerous benefits, its manufacturing process can be costly and complex. For businesses, addressing these challenges strategically is essential to ensure profitability without compromising quality.

Streamlining Production Processes

Investing in automated manufacturing technologies, such as advanced resin transfer molding, can help reduce production costs and increase scalability.

Partnering with experienced carbon fiber suppliers can also streamline sourcing and ensure consistency in material quality.

Balancing Cost and Performance

Not every prosthetic user requires the high-performance properties of carbon fiber.

Businesses should strategically allocate this material to premium or performance-focused product lines while offering alternative options, such as reinforced thermoplastics, for budget-conscious users.

This tiered approach allows you to serve a broader customer base.

Balancing Cost and Performance

Educating Clinicians and Users

Carbon fiber’s benefits are best realized when paired with proper fitting and training. Businesses should invest in educational programs for clinicians to ensure that users receive devices optimized for their needs.

Providing users with clear guidance on the capabilities and maintenance of carbon fiber prosthetics can further enhance their experience and longevity of the product.

Plastics: Lightweight Versatility at Its Best

Plastics have long been a go-to material for prosthetic limbs due to their lightweight nature and affordability. Advances in polymer technology have expanded the possibilities of what plastics can achieve.

Modern prosthetic sockets, for instance, are often made of thermoplastics that can be molded to perfectly fit an individual’s residual limb.

The Evolving Role of Plastics in Prosthetics

Plastics were initially embraced in prosthetics for their affordability and ease of manufacturing, but their role has grown significantly with advancements in material science.

Modern polymers can be engineered to exhibit specific properties such as flexibility, rigidity, or resistance to environmental factors.

This has made plastics indispensable in the creation of prosthetic sockets, joints, and even aesthetic coverings.

Strategic Business Applications of Plastics

For businesses, leveraging the properties of modern plastics effectively can lead to innovative product designs that meet diverse user needs. Here’s how companies can strategically use plastics to stay competitive:

Optimizing the Socket Fit with Thermoplastics

A poorly fitting socket is one of the most common issues faced by prosthetic users. Businesses can address this by investing in thermoplastics that allow for on-site adjustments.

Prosthetists can heat and reshape these plastics during fitting sessions, ensuring a perfect fit without requiring a complete redesign.

This not only enhances user satisfaction but also reduces the time and cost associated with refitting.

Developing Lightweight Prosthetic Solutions

Plastics excel in reducing the overall weight of prosthetic limbs, a critical factor for user comfort and mobility. Businesses can explore the use of advanced lightweight polymers to design prosthetics that are easier to wear for extended periods.

Highlighting the weight reduction in marketing materials can appeal to users who prioritize comfort and ease of use.

Incorporating Transparent and Flexible Plastics

Transparent plastics, such as polycarbonate, can be used in unique prosthetic designs that showcase internal mechanisms or incorporate aesthetic features.

Flexible plastics, on the other hand, are ideal for creating dynamic components like joint covers or liners that need to accommodate movement.

Overcoming Challenges in Plastic Applications

While plastics offer numerous benefits, businesses must address certain challenges to maximize their potential in prosthetic design.

Addressing Environmental Concerns

The use of non-biodegradable plastics has raised environmental concerns. Businesses can take a proactive approach by incorporating biodegradable or recyclable plastics into their product lines.

For example, polylactic acid (PLA) plastics derived from renewable resources can be a sustainable alternative for non-structural components.

Ensuring Material Durability

Not all plastics are suitable for high-stress applications. For components exposed to heavy loads or repetitive motion, businesses should prioritize high-performance polymers like PEEK or reinforced composites.

Conducting rigorous durability testing ensures that the chosen materials can withstand prolonged use.

Improving Heat Resistance

Some plastics may deform or lose strength at high temperatures, which can be an issue in hot climates.

Businesses can address this by incorporating heat-resistant plastics or developing hybrid materials that combine the best properties of multiple polymers.

The Advent of Smart Materials

Smart materials represent the cutting edge of prosthetic development. These materials have properties that respond to external stimuli like temperature, pressure, or electrical signals.

Shape-memory alloys, for example, can return to their original shape after being deformed, providing enhanced durability and resilience.

What Makes Smart Materials Revolutionary?

Smart materials are defined by their ability to change properties in response to external stimuli such as temperature, pressure, or electrical input.

This adaptability opens up new possibilities in prosthetics, from self-adjusting sockets to artificial muscles that mimic natural movement.

Strategic Business Applications of Smart Materials

For businesses, incorporating smart materials into prosthetic design is not just an upgrade; it’s a chance to redefine product capabilities and user expectations. Here are key areas where smart materials can be leveraged strategically:

Strategic Business Applications of Smart Materials

Creating Self-Adjusting Sockets

Traditional prosthetic sockets can cause discomfort due to changes in residual limb size caused by swelling or weight fluctuations.

Smart materials like shape-memory polymers can be used to create self-adjusting sockets that adapt to these changes in real-time.

This eliminates the need for frequent adjustments and enhances user comfort.

Developing Bio-Inspired Movements

Electroactive polymers (EAPs) mimic the behavior of human muscles, making them ideal for robotic or bionic prosthetic limbs.

Businesses can use EAPs to design prosthetics capable of precise, natural movements, such as gripping delicate objects or walking smoothly on uneven terrain.

Enhancing Durability with Self-Healing Polymers

Minor cracks or wear in prosthetics can lead to costly repairs or replacements. Self-healing materials address this issue by repairing themselves when exposed to certain stimuli, such as heat or UV light.

Incorporating these materials can extend the lifespan of prosthetic devices and reduce maintenance costs for users.

Enabling Energy Efficiency

Piezoelectric materials can convert mechanical stress, like the impact of walking, into electrical energy.

This energy can be used to power sensors, actuators, or other electronic components in smart prosthetics, reducing reliance on external batteries and enhancing sustainability.

Artificial Intelligence: Breathing Life into Prosthetics

Artificial intelligence (AI) is revolutionizing the way prosthetic limbs function. By integrating AI into prosthetic systems, developers can create devices that learn and adapt to the user’s movements.

This technology relies on advanced sensors and machine learning algorithms to predict the user’s intentions and assist in executing them seamlessly.

How AI is Transforming Prosthetics

AI operates as the brain behind modern prosthetic systems, utilizing machine learning algorithms and advanced sensors to process vast amounts of data. Here’s how AI is redefining prosthetics:

Real-Time Adaptation

AI-powered prosthetics use data from sensors to understand a user’s movement patterns and adjust accordingly.

For instance, a prosthetic leg equipped with AI can automatically adjust its gait mechanics based on the terrain, whether it’s a flat surface, stairs, or an incline. This adaptability minimizes user effort and enhances safety.

Predictive Movement Technology

By analyzing signals from a user’s residual muscles, AI can predict their intended actions. A bionic hand, for example, can anticipate whether the user wants to grip a cup or shake hands, enabling quicker and more precise movements.

Enhanced Sensory Feedback

AI integrates with haptic sensors to provide real-time feedback to users. This allows users to “feel” the pressure of their grip or the texture of objects, making the prosthetic limb function more like a natural extension of the body.

Continuous Learning

AI-powered prosthetics improve over time by learning from user behavior. Machine learning algorithms analyze repetitive patterns and optimize device responses, making the prosthetic increasingly intuitive with use.

Continuous Learning

Strategic Business Applications of AI in Prosthetics

For businesses, integrating AI into prosthetic design is more than a technological upgrade—it’s a strategic move to create cutting-edge solutions that resonate with users and position the brand as an innovator in the field.

  1. Developing Personalized Solutions
    AI enables the creation of highly personalized prosthetics. By using data from initial fittings and ongoing use, businesses can tailor devices to individual user needs.
    • Offering a service model where AI-powered prosthetics are continually updated based on user feedback and data can build customer loyalty.
  2. Focusing on Niche Markets
    AI can drive specialized prosthetics for specific user groups, such as athletes or individuals with unique mobility challenges.
    • For example, AI-powered prosthetics designed for runners could analyze stride patterns and adjust for maximum energy efficiency. Targeting these niche markets can differentiate your offerings and cater to underserved segments.
  3. Introducing Smart Rehabilitation Systems
    AI doesn’t stop at the prosthetic device—it can also enhance rehabilitation. Businesses can develop AI-driven rehabilitation tools that sync with prosthetic devices to monitor progress, suggest exercises, and provide real-time coaching.
    • This integrated approach adds value and ensures users achieve optimal functionality with their prosthetics.

Conclusion

From the soft touch of silicone to the intelligent adaptability of AI, the evolution of materials in prosthetic design is transforming what’s possible for individuals with limb loss.

These advancements are not just about improving function; they’re about creating prosthetics that integrate seamlessly into users’ lives—offering comfort, durability, and personalization like never before.

For businesses, this revolution in materials science offers an unprecedented opportunity to innovate, lead, and impact lives positively.

By leveraging cutting-edge materials such as carbon fiber, titanium, hybrid composites, and biodegradable alternatives, companies can develop prosthetics that cater to diverse needs.

Adding features like AI integration and smart textiles further elevates user experience, setting new benchmarks in the industry.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.