Understand how your activity level influences the ideal prosthetic limb, ensuring comfort and performance in daily life.

How Activity Level Affects Your Prosthetic Limb Choice

The choice of a prosthetic limb is deeply personal and often hinges on factors like comfort, functionality, and aesthetics. However, one of the most important considerations is often overlooked: your activity level. Whether you lead a quiet, relaxed lifestyle or are constantly on the go, your activity level has a profound impact on the type of prosthetic that will best meet your needs.

Understanding how activity level shapes your prosthetic requirements ensures that you choose a device that aligns with your daily routines and long-term goals. This article explores the connection between activity level and prosthetic limb selection, offering actionable insights to help you make an informed decision.

Understanding Activity Levels and Their Role in Prosthetic Selection

Activity level refers to the extent and intensity of physical activity you engage in daily. It encompasses everything from walking around the house and running errands to participating in sports or engaging in manual labor. Prosthetics are not one-size-fits-all, and your activity level plays a significant role in determining the type of prosthetic that will best support your lifestyle.

Low Activity Level: Prioritizing Comfort and Ease

For individuals with a low activity level, such as those who primarily stay at home or engage in light, infrequent physical activities, the primary focus should be on comfort and ease of use. A prosthetic limb designed for this lifestyle prioritizes stability, simplicity, and minimal maintenance.

Prosthetics for low activity levels often feature basic mechanical designs that provide reliable support without unnecessary complexity. For example, a lower-limb prosthetic for indoor use may have a simple foot design optimized for flat surfaces, while an upper-limb prosthetic might include a lightweight hook or hand for basic tasks like holding objects.

For businesses, catering to this demographic requires an emphasis on simplicity, affordability, and long-term comfort. Offering lightweight options with soft linings and adjustable fittings ensures that users can wear their prosthetic comfortably for extended periods without discomfort or irritation.

Low Activity Level: Prioritizing Comfort and Ease

Moderate Activity Level: Balancing Comfort and Functionality

A moderate activity level typically includes a mix of walking, standing, and occasional physical tasks such as gardening, light exercise, or part-time work. Prosthetic limbs for this group need to strike a balance between comfort and functionality, offering enough versatility to handle varying demands.

For instance, a lower-limb prosthetic designed for moderate activity might include a multi-axial ankle that adapts to uneven terrain, providing improved stability during outdoor activities. Similarly, an upper-limb prosthetic with multiple grip patterns can accommodate tasks ranging from lifting light objects to preparing meals.

Businesses serving users with moderate activity levels should focus on developing versatile prosthetics that offer durability without excessive weight. Highlighting features like energy-return feet or adaptive joints can demonstrate how these devices enhance mobility and reduce fatigue.

High Activity Level: Optimizing Performance and Durability

Individuals with a high activity level require prosthetics that can keep up with their demanding lifestyles. This group often includes athletes, manual laborers, and outdoor enthusiasts who rely on their prosthetic limbs for activities that involve significant physical exertion.

Key Considerations for High-Activity Users

For high-activity users, performance and durability are critical. Prosthetics designed for this group must withstand heavy use, resist wear and tear, and provide advanced features that enhance functionality.

For example, a runner may require a lower-limb prosthetic with a carbon-fiber blade that offers exceptional energy return and impact absorption, while a rock climber might need an upper-limb prosthetic with reinforced joints and a strong grip.

Weight distribution also becomes crucial for high-activity prosthetics. While durability is essential, excessive weight can hinder mobility and increase fatigue.

Businesses should focus on using advanced materials like titanium or reinforced composites to achieve the perfect balance between strength and lightness.

High Activity Level: Enhancing Precision and Versatility

For individuals with a high activity level, prosthetic limbs must deliver not only durability and performance but also precision and adaptability. These users often engage in diverse activities, requiring their prosthetics to perform seamlessly in different environments and scenarios.

Precision in Design and Functionality

High-activity prosthetic users benefit from devices that mimic natural movement with precision. For example, a lower-limb prosthetic with microprocessor-controlled knees or ankles can adapt in real time to changes in terrain, ensuring stability and reducing the risk of falls.

Similarly, upper-limb prosthetics with multi-articulating fingers or adaptive grip patterns provide the dexterity needed for tasks ranging from handling tools to playing musical instruments.

Businesses can differentiate their products by incorporating these advanced features into high-activity prosthetics. Highlighting the benefits of such technology through user stories, demonstrations, or video content helps potential customers visualize how these devices can enhance their lives.

Precision in Design and Functionality

Versatility for Varied Activities

High-activity users often require their prosthetics to adapt to multiple roles, whether it’s transitioning from running to hiking or switching between work tasks and recreational activities.

Modular designs that allow users to swap out components, such as different foot attachments or specialized terminal devices, provide this level of versatility.

For example, a user might choose a durable running blade for sports but switch to a reinforced foot with shock absorption for trekking or heavy-duty work. By offering interchangeable components, businesses can appeal to users who demand flexibility without compromising performance.

Collaborating with Prosthetists to Assess Activity Levels

Understanding a user’s activity level isn’t always straightforward, and prosthetists play a crucial role in this process. They assess not only the physical demands of the user’s lifestyle but also their long-term goals and potential changes in activity level.

Comprehensive Activity Assessments

Prosthetists often begin with a detailed discussion about the user’s daily routine, hobbies, and aspirations. For businesses, providing prosthetists with structured tools—such as activity level questionnaires or motion analysis systems—can streamline this assessment.

For example, a motion analysis system can track a user’s gait, stride length, and balance during a trial period, offering objective data that helps match the user with the most suitable prosthetic. These insights ensure that the prosthetist’s recommendations are tailored to the user’s unique needs.

Educating Users About Activity-Specific Options

Users may not always understand how their activity level affects their prosthetic needs. For instance, someone transitioning to a more active lifestyle might underestimate the importance of features like shock absorption or energy-return mechanisms.

Prosthetists can bridge this knowledge gap by explaining how specific components, such as multi-axial joints or lightweight materials, enhance performance for their activity level.

Businesses can support this effort by creating educational materials that prosthetists can share with users. Interactive brochures, videos, or virtual demonstrations showcasing the capabilities of different prosthetics for varying activity levels can empower users to make informed decisions.

Educating Users About Activity-Specific Options

Long-Term Adaptability: Planning for Changes in Activity Level

A user’s activity level can evolve over time, influenced by factors such as career changes, aging, or new physical pursuits. Businesses and prosthetists must anticipate these shifts and ensure the chosen prosthetic can adapt accordingly.

Designing for Growth and Adaptation

Prosthetic limbs with modular or upgradeable designs offer a practical solution for users whose activity levels may change. For example, a prosthetic designed for moderate activity can be enhanced with durable components or advanced features as the user’s physical demands increase.

Conversely, users who transition to a more relaxed lifestyle might benefit from adjustments that prioritize comfort and simplicity.

Businesses can create value by emphasizing the flexibility of their prosthetics. Marketing campaigns that highlight upgrade paths, interchangeable components, or long-term maintenance services reinforce the idea that users are investing in a device that evolves with them.

Supporting Users Over Time

Providing ongoing support is essential for ensuring long-term satisfaction with a prosthetic. Regular follow-ups with prosthetists allow for adjustments, repairs, or upgrades that address changes in the user’s activity level.

Businesses can enhance this support by offering warranties, maintenance packages, and easy access to replacement parts.

Digital platforms, such as user portals or mobile apps, can further facilitate this process by enabling users to track their prosthetic’s performance, request services, or explore upgrade options. By fostering a culture of proactive care, businesses can build lasting relationships with their customers.

The Role of Technology in Supporting Activity Levels

As prosthetic technology continues to evolve, it plays an increasingly significant role in catering to users with different activity levels. Innovations in materials, design, and smart systems have made it possible to create prosthetics that adapt to various demands seamlessly.

For businesses, leveraging these advancements allows for the development of products that meet the diverse needs of users across the activity spectrum.

Smart Prosthetics for Adaptive Performance

Smart prosthetics equipped with microprocessors, sensors, and artificial intelligence have transformed the industry, particularly for users with moderate to high activity levels. These devices can analyze real-time data, such as stride patterns or grip strength, and adjust their performance accordingly.

For instance, a lower-limb prosthetic with a microprocessor knee might automatically alter its resistance while climbing stairs or descending slopes, ensuring stability and safety.

Similarly, an upper-limb prosthetic with sensory feedback can provide users with tactile information, enabling precise control during tasks like holding fragile objects or using tools.

Businesses can capitalize on these innovations by offering customizable smart prosthetics tailored to specific activity levels. Providing training sessions for both prosthetists and users on how to maximize the functionality of these devices ensures better adoption and user satisfaction.

Smart Prosthetics for Adaptive Performance

Lightweight Materials for Enhanced Mobility

Material science has made significant strides in creating prosthetics that balance strength and lightness, catering to users who prioritize mobility without sacrificing durability. Advanced composites, such as carbon fiber reinforced polymers or titanium alloys, are particularly effective for active users.

For businesses, adopting these materials in product design not only improves the user experience but also positions the company as a leader in innovation. Marketing campaigns that emphasize the benefits of cutting-edge materials—such as reduced fatigue, increased comfort, and enhanced performance—can resonate with users across activity levels.

Modular Systems for Versatility

Modular prosthetic systems are ideal for users whose activity levels vary throughout the day or over time. By allowing users to switch out components, these systems provide unparalleled flexibility.

A user might use a lightweight foot for walking at home and replace it with a durable attachment for outdoor activities or sports.

For businesses, focusing on modularity offers a strategic advantage by catering to a broad audience. Highlighting the ease of customization and the cost-efficiency of upgrading specific components rather than replacing the entire prosthetic can attract users seeking long-term value.

Building Confidence Through User Education

One of the most impactful ways businesses can support users is by providing education about how their activity level influences prosthetic selection. Many users are unaware of how features such as energy-return feet, adaptive joints, or lightweight materials align with their specific needs.

Accessible Resources for Informed Decisions

Businesses can create resources that empower users to understand their options better. These might include video tutorials demonstrating how different prosthetics perform in real-life scenarios, such as navigating uneven terrain, performing work tasks, or engaging in recreational activities.

Interactive tools, such as online activity level assessments or virtual fittings, can guide users toward the most suitable prosthetic options. For example, a user might input details about their lifestyle and receive personalized recommendations that highlight features matching their activity level.

By investing in these resources, businesses not only enhance user confidence but also reduce the likelihood of dissatisfaction or returns, fostering stronger customer relationships.

Collaborative Decision-Making

Prosthetic selection is a collaborative process involving the user, prosthetist, and manufacturer. Encouraging open communication during this process ensures that the final choice aligns with the user’s activity level and long-term goals.

For businesses, training prosthetists to effectively explain the connection between activity levels and prosthetic features is essential.

This training might include workshops, access to product demos, or comprehensive guides outlining how specific designs cater to different needs. Empowering prosthetists with this knowledge enhances their ability to guide users confidently.

Collaborative Decision-Making

Creating a Holistic Prosthetic Experience

Ultimately, the goal of aligning prosthetic design with activity level is to provide users with a device that integrates seamlessly into their lives. Whether it’s ensuring comfort for low-activity users, versatility for those with moderate activity levels, or peak performance for high-activity individuals, the right prosthetic can transform daily experiences.

Understanding the Full User Journey

The journey of a prosthetic user begins well before the device is fitted and extends long after it is delivered. From the initial consultation to ongoing maintenance and potential upgrades, each stage of the process presents an opportunity to add value.

Businesses that map out and address the entire user journey can create a seamless experience that feels supportive and empowering.

For example, during the initial consultation phase, businesses can invest in tools that allow users to visualize how different prosthetics perform based on their activity levels.

Virtual reality simulations or interactive apps can help users understand how various designs will integrate into their lives. These technologies not only engage users but also reduce decision-making anxiety, laying the foundation for trust and confidence.

Personalizing Every Interaction

A holistic prosthetic experience is inherently personal. Every user has unique needs, goals, and challenges, and their prosthetic should reflect that individuality. For businesses, this means adopting a highly customized approach to prosthetic design and delivery.

Customization can range from functional elements, such as specific materials or joint mechanisms, to aesthetic features that allow users to express their personal style. Offering a variety of modular options enables users to adapt their prosthetic to different activities or environments, ensuring the device remains relevant as their needs evolve.

Beyond the device itself, personalizing communication and support can make a significant difference. For instance, follow-up consultations tailored to the user’s progress or personalized reminders for maintenance create a sense of care and commitment.

Businesses that focus on building relationships rather than simply selling products stand out in the competitive landscape.

Personalizing Every Interaction

Long-Term Outcomes: Activity Level and Quality of Life

Selecting a prosthetic limb based on activity level is more than a technical decision—it’s a commitment to enhancing the user’s overall quality of life. A prosthetic that aligns well with a user’s physical capabilities and lifestyle enables them to live more confidently and independently. Businesses have an opportunity to contribute to this transformation by delivering products that not only meet functional requirements but also inspire a sense of empowerment and possibility.

Supporting Physical and Emotional Well-Being

A prosthetic tailored to a user’s activity level can significantly impact their physical health. For instance, an appropriate prosthetic for a highly active user minimizes strain on the body by improving balance and reducing fatigue during demanding activities.

Similarly, a lightweight prosthetic for low-activity users ensures they can wear the device comfortably throughout the day, avoiding unnecessary discomfort or pressure on their residual limb.

Beyond physical benefits, a well-matched prosthetic has profound emotional effects. Users who feel capable and confident with their prosthetic are more likely to engage in social activities, pursue career goals, and explore new hobbies.

Businesses that prioritize this holistic approach to prosthetic design create a positive ripple effect in users’ lives, fostering not only satisfaction with the device but also a broader sense of well-being.

Enabling Long-Term Independence

Activity level often evolves over time due to changes in health, environment, or aspirations. A prosthetic that can adapt to these changes ensures users maintain their independence and continue to achieve their goals.

For instance, a user transitioning from a sedentary lifestyle to a more active one may require additional features, such as increased durability or enhanced mobility. Businesses that offer upgradeable or modular prosthetics address this need effectively, providing users with a future-proof solution.

Furthermore, businesses can introduce innovative programs, such as trade-in options or upgrade discounts, to make transitions smoother for users. These programs not only improve accessibility but also build trust and loyalty, showing users that the company is invested in their long-term success.

Building a Community of Support

A prosthetic limb is not just a product—it’s a gateway to participation in a vibrant, supportive community. Businesses can play a pivotal role in fostering this sense of connection by creating platforms where users can share experiences, seek advice, and celebrate achievements.

For example, businesses might host workshops or webinars that focus on specific activity levels, offering tips for adapting prosthetics to different scenarios. Virtual support groups or forums can provide spaces for users to connect with peers who share similar lifestyles or challenges.

These initiatives demonstrate a company’s commitment to its users, going beyond the device itself to address the broader aspects of living with a prosthetic.

For Businesses: Strategic Opportunities in Activity-Level Customization

Addressing the diverse needs of users based on activity levels isn’t just a necessity—it’s a competitive advantage for businesses. By offering prosthetics tailored to specific activity demands, companies can differentiate themselves in the market while delivering meaningful value to their customers.

Investing in Research and Development

Understanding how activity levels influence prosthetic performance requires continuous investment in research and development. Collaborating with engineers, prosthetists, and users to test new materials, designs, and technologies ensures that products remain innovative and effective.

For example, biomechanical studies that analyze the movement patterns of active users can inform the creation of prosthetics with enhanced energy efficiency and adaptability. Similarly, surveys and feedback from less active users can lead to the development of softer, more comfortable designs that prioritize ease of use.

Creating Scalable Solutions

Offering a scalable product line that addresses varying activity levels ensures inclusivity and accessibility. Businesses can create entry-level prosthetics for low-activity users, mid-range options for those with moderate activity levels, and premium, high-performance devices for active individuals.

This tiered approach allows users to find a prosthetic that fits their budget and lifestyle while creating opportunities for businesses to grow their market reach.

Providing clear guidance on transitioning between tiers, such as upgrading from a mid-range to a high-performance device, reinforces the company’s dedication to meeting users’ evolving needs.

Conclusion

The relationship between a user’s activity level and their prosthetic limb choice is a crucial factor in achieving both functionality and satisfaction.

Whether the goal is to maintain comfort and simplicity for a relaxed lifestyle, find balance and versatility for moderate activity, or deliver peak performance and durability for high-intensity pursuits, understanding the nuances of activity levels ensures the prosthetic becomes an empowering tool rather than a limitation.

For users, the journey starts with a clear assessment of daily routines, physical demands, and long-term aspirations. Consulting with an experienced prosthetist, exploring advanced technologies, and understanding the trade-offs between different designs provide the foundation for a well-informed decision.

Each choice should reflect the user’s unique needs, ensuring their prosthetic not only supports their lifestyle but enhances their quality of life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

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  • Service refers to the Services Provided like Online Demo and Live Demo.

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Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.